Quick Facts Hotel Development in Southeast Michigan, 2008
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The World's Biggest Hotel Companies. Old Trends and New Tendencies
MISCELLANEA GEOGRAPHICA – REGIONAL STUDIES ON DEVELOPMENT Vol. 19 • No. 4 • 2015 • pp. 26-33 • ISSN: 2084-6118 • DOI: 10.1515/mgrsd-2015-0020 The world’s biggest hotel companies. Old trends and new tendencies Abstract Many hotels are owned by a few dozen so-called hotel chains or hotel Andrzej Kowalczyk systems. The rapid growth of big hotel companies can be regarded as proof of the entrance of hotel systems into the globalisation phase. Since 2006, companies from the People’s Republic of China (PRC) have been among the world’s top hotel systems. This year can be considered Department of Geography of Tourism & Recreation as the symbolic beginning of a new stage in the history of the largest Institute of Socio-Economic Geography & Spatial Management hotel systems. This paper shows two main trends. On the one hand, the Faculty of Geography & Regional Studies processes that could be observed in the market of the major global hotel University of Warsaw Poland systems from the 1990s are still discernible (for example, the position of e-mail: [email protected] the so-called hotel megasystems). On the other hand, new trends have come to the fore in recent years, notably the emergence of systems from the People’s Republic of China among the world’s largest hotel systems. Keywords Hospitality • hotel megasystems • Chinese hotel chains Received: 30 September 2014 © University of Warsaw – Faculty of Geography and Regional Studies Accepted: 18 August 2015 Introduction A large proportion of hotels worldwide are owned by a few systems, non-cash settlements, launching new services for clients dozen so-called chains or systems, many of which operate and new technological solutions in catering, and so on. -
Hotel Membership Programs Reviewed
HOTEL MEMBERSHIP PROGRAMS OVERVIEW All information is subject to change and should be verified on the actual hotel website. The information featured below is for reference only. M ARRIOTT H OTELS HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Marriott Conference Centers Exclusive Offers and Rates Renaissance Hotels No Black out dates on Rewards Stays JW Marriott Marriott Rewards Personal Preferences on File for all Hotels Edition Dedicated Customer Service Line Redemption efolio - Receipts by email Autograph Collection Priority check-in Courtyard AC Hotels For complete details, terms and more info click the Residence Inn Marriott Rewards link. Fairfield Inn & Suites TownePlace Suites Springhill Suites Marriott Vacation Club Ritz Carlton Hotels Ritz Carlton Destination Club ExecuStay Marriott Executive Apts Grand Residences H I L T O N W ORLDWIDE HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Hilton Expedited Check-in DoubleTree Dedicated Reservations Service Embassy Suites HHonors Worldwide Hotel and Airlines points every stay Hilton Garden Inn Free weekday newspaper Honors Guest Manager for Special Requests Homewood Suites Redemption efolio - Receipts by email Hampton Online reward Reservations Hilton International Exclusive Offers and Rates Conrad Hotels Home2 For complete details, terms and more info click the Hilton Grand Vacations HHonors Worldwide link. Waldorf Astoria C H O I C E H OTELS HOTEL CHAIN MEMBERSHIP NAME MEMBERSHIP BENEFITS Comfort Inn Express reservations and check-in Comfort Suites Extended check-out (up to 2 hrs past standard) Quality Hotel Choice Privileges Free high-speed Internet (excl. Rodeway Inn) Free Sleep Inn long distance access (excl. Rodeway Inn) Complimentary newspaper (excl. Suburban) Clarion Hotel Cambria Suites For complete details, terms and more info click the MainStay Suites Choice Privileges link. -
Profiled Hotel Brands 2021 North America Hotel Guest
2021 North America Hotel Guest Satisfaction Study Profiled Hotel Brands Andrea Stokes, Practice Lead - Hospitality [email protected] 1 Hotel Segments Included Luxury Upper Upscale Upscale Upper Midscale Midscale Economy J.D. Power North America Hotel Guest Satisfaction Study 2 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Luxury Upper Upscale Upscale Andaz Autograph Collection AC Hotels Conrad Curio Collection aloft Hotels Destination Hotels Embassy Suites Ascend Collection Fairmont Graduate Hotels** Best Western Premier Four Seasons Hard Rock Hotel BW Premier Collection Grand Hyatt Hilton Cambria InterContinental Hotel Indigo Courtyard JW Marriott Hyatt Centric Crowne Plaza Loews Hyatt Regency/Hyatt Delta Hotels Luxury Collection Joie de Vivre DoubleTree Park Hyatt Kimpton element Rosewood Le Méridien Four Points Sofitel Margaritaville** Hilton Garden Inn St. Regis Marriott Homewood Suites The Ritz-Carlton Millennium Hotels Hyatt House The Unbound Collection Omni Hyatt Place Thompson Hotels Renaissance Radisson Trump Hotels Sheraton Residence Inn W Hotels Tribute Portfolio SpringHill Suites Waldorf Astoria Westin Staybridge Suites **New brand to 2021 Study Wyndham Grand Wyndham Hotels J.D. Power North America Hotel Guest Satisfaction Study 3 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Upper Midscale Midscale Economy -
Strictly Hospitality Seminar
ADVANCE REGISTRATION DEADLINE: SEPTEMBER 2 , 2 0 1 1 STRICTLY HOSPITALITY SEMINAR SEPTEMBER 22–23, 2011 IN-HOUSE SPEAKERS FIRESKY RESORT INCLUDING SCOTTSDALE, ARIZONA DORINA HERTNER ACCOR NORTH AMERICA STUART M. KREINDLER CHOICE HOTELS INTERNATIONAL INC. LESTER E. WASHINGTON, JR. MARRIOTT INTERNATIONAL TONY FASO ROYAL CARIBBEAN CRUISES LTD. KORIN A. NEFF REASONS TO ATTEND WYNDHAM WORLDWIDE CORPORATION Learn about the latest legal issues facing the hospitality industry from bedbugs and foodborne illnesses to employee immigration issues, security matters and post-accident investigations Network with hospitality lawyers across the industry whose clients include restaurants, hotels and cruise lines Earn up to 12 hours of CLE, including 1 hour of ethics credit DRI’s Strictly Hospitality Seminar is Program Schedule 3 specifically tailored to educate those within the hospitality industry on strategies for General Information 6 handling the top issues affecting the industry today. The seminar is packed with practical presentations and the relevant law that governs Seminar Sponsors 7 the hospitality industry from start to finish. This one-stop seminar is a must for the hospitality provider and outside hospitality lawyer. 2011–2012 Seminar Schedule 7 Faculty Biographies 8 Membership Application 11 Cynthia P. Arends Paul Caleo Registration Form 12 Program Chair Committee Chair William F. Ray WHAT YOU WILL LEARN Law Institute n What you need to do as a hospitality provider to protect your guests and Presented by DRI’s employees during an infectious disease Retail and Hospitality Committee outbreak or a criminal or terrorist threat n What you need to do to comply with the Medicare Secondary Payor Act n How to comply with immigration requirements and handle an enforcement action n How to conduct investigations into data breaches or on-site accidents n How to anticipate changes brought about by the new Restatement provisions September 22–23, 2011 3 PROGRAM SCHEDULE what you need to know when employees or customers become sick. -
Strategic Management
CHAPTER 1 STRATEGIC MANAGEMENT YOU SHOULD BE ABLE TO DO THE FOLLOWING AFTER READING THIS CHAPTER: 1. Describe the key elements in the strategic management process. 2. Discuss the three different perspectives or approaches used in understanding strategy, including the traditional perspective, the resource - based view, and the stakeholder view. 3. Understand strategy formulation at the corporate, business, and functional levels. 4. Explain the difference between strategic thinking and strategic planning. 5. Characterize and explain the key players in the lodging and foodservice industries. COPYRIGHTED MATERIAL cc01.indd01.indd 1 22/22/09/22/09 111:46:591:46:59 AAMM 2 CHAPTER 1 ■ STRATEGIC MANAGEMENT FFEATUREDFFEATUREDEEAATTUURREEDD SSTORYSSTORYTTOORRYY M CDONALD ’ S PLAN TO WIN After 50 years of operation, McDonald ’ s is revitalizing its products, and pushing innovation through a variety of initiatives. This foodservice giant with more than 30,000 restaurants in 100 countries provides food to nearly 50 million customers each day, but decades of expansion, sales growth, and profi ts made the burger giant complacent. By focusing on getting bigger, not better, the company stumbled in 2002, recording its fi rst losing quarter. By 2003, U.S. sales had fl attened, as many consumers were turning to healthier options and restaurants with more upscale menu items, a segment sometimes referred to as “ fast - casual ” . Morgan Spurlock’ s fi lm Super Size Me , released in 2004, also seriously diminished the public image of the quick - service chain, as moviegoers watched Spurlock become ill and gain 25 pounds after eating only McDonald’ s food for one month. With pressure to get back on track, it was time for McDonald ’ s to rethink the business. -
2018 Hotel Brand Reputation Rankings: USA & Canada
REPORT 2018 Hotel Brand Reputation Rankings: USA & Canada October 2018 INDEX Introduction 4 Methodology 6 The Importance of Brand Reputation 7 Key Data Points: All Chain Scales 8 Key Findings 9 Summary of Top Performers 10 ECONOMY BRANDS Overview 13 Top 25 Branded Economy Hotels 14 Economy Brand Ranking 15 Economy Brand Ranking by Improvement 16 Economy Brand Ranking by Service 17 Economy Brand Ranking by Value 18 Economy Brand Ranking by Rooms 19 Economy Brand Ranking by Cleanliness 20 Review Sources: Economy Brands 21 Country Indexes: Economy Brands 22 Response Rates: Economy Brands 22 Semantic Mentions: Economy Brands 23 MIDSCALE BRANDS Overview 24 Top 25 Branded Midscale Hotels 25 Midscale Brand Ranking 26 Midscale Brand Ranking by Improvement 27 Midscale Brand Ranking by Service 28 Midscale Brand Ranking by Value 29 Midscale Brand Ranking by Rooms 30 Midscale Brand Ranking by Cleanliness 31 Review Sources: Midscale Brands 32 Country Indexes: Midscale Brands 33 Response Rates: Midscale Brands 33 Semantic Mentions: Midscale Brands 34 UPPER MIDSCALE BRANDS Overview 35 Top 25 Branded Upper Midscale Hotels 36 Upper Midscale Brand Ranking 37 Upper Midscale Brand Ranking by Improvement 38 Upper Midscale Brand Ranking by Service 39 Upper Midscale Brand Ranking by Value 40 Upper Midscale Brand Ranking by Rooms 41 Upper Midscale Brand Ranking by Cleanliness 42 Review Sources: Upper Midscale Brands 43 Country Indexes: Upper Midscale Brands 44 Response Rates: Upper Midscale Brands 44 Semantic Mentions: Upper Midscale Brands 45 Index www.reviewpro.com -
A Local Blend of Luxury
A Local Blend of Luxury An Interview with Reto Wittwer, President and Chief Executive Officer, Kempinski Hotels S.A., Geneva EDITORS’ NOTE Educated at Switzer land’s Hotel Culinary School and the Swiss Hotel Management School in Lausanne, Reto Wittwer be gan his career at the Palace Hotel in Madrid. Thereafter, Wittwer worked and lived in Paris, Tehran, Singapore, Hong Kong, Montreal, Acapulco, Indonesia, and Korea acteristics whenever they walk brand, are you focused on some markets for Intercontinental, Mandarin, into one of your hotels, no matter more than others? Peninsula, and Hyatt. Wittwer has where they are in the world? Yes, we are very happy. We have entered been CEO of three hotel companies: Obviously, there has to be a red Africa, which is not a market where luxury com- Swissôtel, CIGA (from 1992 to 1995), Reto Wittwer line through the company that identi- panies normally go. Yet, in its lodges, Africa can and Kempinski. He assumed his fies the hotel as a Kempinski, but I think command some of the highest rates in the world. present posts in 1995. that idea can go too far. American hotel groups In Botswana and Tanzania, you can make minimal tend to define quality as standardization and uni- investment for maximum returns, because there COMPANY BRIEF Headquartered in Geneva, formity, so wherever you go, you have no surpris- are people who are happy to fork out $2,000 or Kempinski Hotels S.A. (www.kempinski.com) es. Indeed, some famous American groups de- $3,000 a night in a relatively modest lodge. -
Hotels Moving Into Old Buildings by AMY ZIPKINMARCH 10, 2014
BUSINESS DAY Hotels Moving Into Old Buildings By AMY ZIPKINMARCH 10, 2014 The vault from the Cotton Exchange is used as office space at the Cotton Exchange Hotel in New Orleans. Credit William Widmer for The New York Times Reuse and recycle are taking on new meaning for hotels. The Lamb’s Theater, a longtime fixture on West 44th Street inside the Manhattan Church of the Nazarene, is now the luxury Chatwal Hotel. In Philadelphia, the previously empty Lafayette Building near Independence Hall opened in 2012 as the Hotel Monaco. In New Orleans, new life is being breathed into the Cotton Exchange Hotel off Bourbon Street. As the hotel industry shakes off recession doldrums and new hotels are being built, the once-standard chain hotel has a sibling, hotels repurposed from existing buildings like offices, warehouses and hospitals. Behind the push is the changing tastes of younger travelers, who flock to cities and are bringing an urban sensibility to their accommodations. “Travelers don’t want consistency and reliability to come at the expense of authenticity,” said Henry Harteveldt, a travel analyst for the research firm Hudson Crossing. The adaptive-use hotel is a presence in smaller cities like Amarillo, Tex.; Pittsburgh; and Stamford, Conn.; as well as big cities like New York, Washington, Boston and New Orleans. “Brands have realized standardization doesn’t mean as much to guests as it did in the past,” said Bjorn Hanson, divisional dean of the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management at New York University. Executives at Marriott estimate that 10 percent to 20 percent of their Courtyards opening this year will have had other uses. -
Programme 2017
THE HOTEL OPERATIONS CONFERENCE 2017 event Programme 2017 23 & 24 May 2017 “ There are three pillars of www.hoteloperationsconference.com value in the hotel business – property, operations and brand. – Jumeirah Carlton Tower, LondonInvestment conferences focus on the real estate and the rise of digital has brought brand to the forefront but operations, specifically the value embedded in how hotels are run, is usually overlooked.” Andrew Sangster, editorial director of Hotel Analyst news analysis services and creator of the Hotel Operations Conference Powered by THE HOTEL OPERATIONS CONFERENCE 2017 HOC Programme 24th May 2017 9.00 - 9.10am Welcome and opening remarks 11.05 - 11.35am Break Andrew Sangster, owner of ZTZ Communications, 11.35 - 11.50am Profitability: examining margin erosion: publisher of Hotel Analyst Session 7 - Presentation 9.10 - 9.30am Opening overview: Unbundling management, Rather than focusing on the top line, investors need brand & property: Session 1 - Presentation to drill down to see what is happening to profitability. This session will scene set the distinction between Where are the cost challenges? A detailed examination property, operational management and brand. It will of the key trends. look at the rise and rise of third-party management Jonathan Langston, Co-Founder, Hotstats companies and the increased appetite by investors for 11.50 - 12.30pm Productivity and guest experience: management company platforms. How are management Session 8 - Panel companies valued? How is this different to hotel groups How hotels can be made more productive and the guest with a significant real estate component? experience more effective: hear from technology experts, Charles Human, Managing Director, HR specialists and others on the challenges ahead. -
Speaker Biographies Conference Producer and Co-Founder
SPEAKER BIOGRAPHIES CONFERENCE PRODUCER AND CO-FOUNDER HARRY JAVER President - The Conference Bureau, Inc. Harry Javer is the founder and president of The Conference Bureau. In 1994, Harry created and co-founded The Lodging Conference, which is now in its 21st year. Harry is the current chairman of the AH&LEF Fund Development Committee, which is responsible for overseeing the Annual Giving Campaign. The Lodging Conference has sponsored AH&LEF scholarship recipients to attend the conference for the last 13 years. With 34 years of experience creating and running conferences, seminars, concerts and tradeshows, Harry has produced events featuring such notables as: Al Gore, Rudy Giuliani, Sir Richard Branson, Bishop Desmond Tutu, Donald Trump, Pete Peterson, Bono, Charlton Heston, Anthony Robbins, Magic Johnson, Deepak Chopra, Jerry Lewis, Joe Torre, George Foreman, Kareem Abdul-Jabbar, Joe Montana, and thousands of America’s corporate leaders. Harry is an advisor to some of the nation’s leading live event companies including One Day University, and The Learning Annex. The Conference Bureau has also co-produced the Rock N’ Roll Fantasy Camp. A graduate of Stony Brook University, Harry resides in New York City with his wife Elizabeth and son Jack. SPEAKER BIOGRAPHIES MATTHEW D. AHO Consultant - Akerman LLP Matthew Aho helps clients identify and pursue opportunities at the nexus of Cuba policy and business. During his years at the Council of the Americas, the Western Hemisphere’s premiere business membership organization, Matthew led efforts to unite senior executives of select-Fortune 500 companies with officials from the U.S. departments of State, Commerce, Treasury, and the National Security Council to discuss topics including financial services, telecommunications, energy, pharmaceuticals, hospitality, and agriculture. -
Hotel Brand Reservation Contact List
www.ghla.net Corp Brand Website Toll-Free Number America's Best America's Best Inn & Suites americasbestinn.com 855.537.4573 Country Hearth Inn & Suites countryhearth.com 888.4HEARTH (443.2784) Best Western bestwestern.com 800-780-7234 Budget Host budgethost.com 800.BUDHOST (283.4678) Budget Suites budgetsuites.com 866.877.2000 Carlson Country Inns & Suites countryinns.com 800.830.5222 Park Inn parkinn.com 800.670.7275 Radisson radisson.com 800.967.9033 Choice Hotels choicehotels.com 877.424.6423 Ascend Collection ascendcollection.com 877.424.6423 Cambria Suites cambriasuites.com 877.424.6423 Clarion clarionhotel.com 877.424.6423 Comfort Inn comfortinn.com 877.424.6423 Comfort Suites comfortsuites.com 877.424.6423 EconoLodge econolodge.com 877.424.6423 MainStay Suites mainstaysuites.com 877.424.6423 Quality Inn qualityinn.com 877.424.6423 Rodeway Inn rodewayinn.com 877.424.6423 Sleep Inn sleepinn.com 877.424.6423 Suburban Extended Stay suburbanhotels.com 877.424.6423 Drury Hotels druryhotels.com 800.DRURYINN (378.7946) Extended Stay Hotels extendedstayhotels.com 800.804.3724 Crossland Economy Studio crosslandstudios.com 877.398.3633 Extended Stay America extendedstayamerica.com 800.804.3724 Extended Stay Deluxe extendedstaydeluxe.com 800.804.3724 Homestead Studio Suites homtesteadhotels.com 800.804.3724 StudioPLUS Deluxe Studios studioplus.com 800.804.3724 Four Seasons fourseasons.com 800.819.5053 www.ghla.net Hilton hilton.com 800.HILTONS (445.8667) // 800.368.1133 Doubletree 800.HILTONS (445.8667) // 800.368.1133 Embassy Suites 800.HILTONS -
Holiday Inn Express® & Suites Naples Downtown 5Th Avenue Opens
FOR IMMEDIATE RELEASE Contact: Paul Sutton Holiday Inn Express & Suites Naples Downtown 5th Avenue [email protected] 1-647-567-4564 HOLIDAY INN EXPRESS® & SUITES– NAPLES DOWNTOWN 5TH AVENUE OPENS Renovated hotel located on Florida’s Paradise Coast ATLANTA (Nov. 22, 2013) — InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] today announced the opening of the 124-room Holiday Inn Express Hotel & Suites Downtown 5th Avenue. The newest Palm Holdings hotel brings quality service and familiar comfort to Naples with the completion of a $4 million re-branding and renovation to the entire interior and exterior of the former Paradise Coast Hotel and Suites. This property’s smart brand, convenient location and abundant amenities make it an ideal choice for travelers to Naples Florida, located on Florida’s Paradise Coast. "Holiday Inn Express hotels are designed to be the smart choice for value-conscious business and leisure travelers," said Heather Balsley, senior vice president, Americas Holiday Inn® Brand Family, IHG. "With more than 2,200 properties worldwide and 450 more in the pipeline, the Holiday Inn Express portfolio continues to provide our guests with an enhanced-stay experience at a great value. We are proud to welcome this hotel into the Holiday Inn brand family with the brand-new sign and everything it represents.” The hotel is within walking distance to the entertainment, shopping and business districts, trendy boutiques and art galleries and the Naples Pier. The hotel is also a convenient 30 minutes from South West Florida International Airport (RSW) in Fort Myers and 45 minutes from Everglades National Park.