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The ITC Literacy of E-Government Administrators in Communication and Informatics Office of West Nias Regency, North Sumatera - Indonesia

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The ITC Literacy of E-Government Administrators in Communication and Informatics Office of West Nias Regency, North Sumatera - Indonesia International Journal of Scientific and Research Publications, Volume 9, Issue 4, April 2019 83 ISSN 2250-3153 The ITC Literacy of e-Government Administrators in Communication and Informatics Office of West Nias Regency, North Sumatera - Indonesia Burhanuddin Panjaitan* Balai Besar Pengembangan Sumber Daya Manusia dan Penelitian Kementerian Komunikasi dan Informatika, Medan Jl. Tombak No. 31 Medan DOI: 10.29322/IJSRP.9.04.2019.p8815 http://dx.doi.org/10.29322/IJSRP.9.04.2019.p8815 Abstract - The electronic-government or e-government is viewed accordance with their respective duties, functions and authorities as a process with great potential for improving public service for the implementation of national e-Government development. delivery to individual citizens. Thus, purpose of this study is to In implementing e-Government State agencies for public recognize the ability of HR and find out what aspects of technical services, the West Nias Regency Government has started by capability are needed by the e-Government Administrators of building a basic infrastructure of information technology with Communication and Information Agency of West Nias the use of a Local Area Network (LAN) computer network that Regency, North Sumatra Province. Thus, the subject of this study connects the Regional Work Unit or Satuan Kerja Perangkat are e-gov administrators of Communication and Information Daerah (SKPD) in the environment integrated office in the city Agency of West Nias Regency. This study employed the center of West Nias Regency in 2016 Regional Budget, which is descriptive methods with total sampling determination. The expected to be connected to the internet in February 2017, result of study revealed that the concept of e-Gov has not been according to the agreement with the internet service provider fully implemented in West Nias Regency. The main reason is from PT. Telkom Indonesia Wilayah Timur Sumatera Utara. due to the lack of support of the local government, especially the shorten of financial support that impact on the e-gov Thus, in focusing on one SKPD in terms of managing public administrators’ performance. communication information services and ICT management, the West Nias Regency Government has formed a new SKPD Keywords: ICT, literacy, e-government, administrator, namely the Office of Communication and Information development. Technology based on Government Regulation Number 18 of 2016, Regulation of the Minister of Communication and Information Number 14 in 2016, and has appointed a Structural I. INTRODUCTION Officer in December 2016 to handle the intended Service. The advancement and development of information and Due to the new established of SKPD of West Nias Regency communication technology (ICT) brings the significant changes Communication and Information Office, this work unit needs for to human life. Since the civilization time, information is one of the experienced personnel in the field of information the most important things that accelerates changes in the life of management and ICT services, especially in department that mankind. The lack of information will cause uncertainty and handle e-Government. Thus, the Balai Besar Pengkajian dan discomfort in humans’ life. Thus, humans unrestlessly find and Pengembangan Komunikasi dan Informatika (BBPPKI) Medan exchanges information each other to suppress the uncertainties. conducts research and studies on the development of human This is clearly evident in the life of our society from the scope of resources of Communication and Information Officers of West the simple to the most complex. Nias Regency in the context of implementing e-Government for The ICT has a center role in the future governance. Accurate, public services in accordance with direction of the President of timely, and comprehensive information is required to support Republic of Indonesia. economic development decision and policy making at all levels In dealing with those needs, this study investigates the ITC of government. The central and regional government agencies literacy among the e-Government administrator of have taken the initiative to develop public services through Communication and Informatics Office of West Nias Regency, communication and information networks as the implementation North Sumatra Province which is iniated in 2016. of Presidential Instruction No.3/2003 on National Policy and Strategy for e-Government Development, which mandates every II. LITERATURE REVIEW Governor and Regent or Mayor to take steps which is needed in http://dx.doi.org/10.29322/IJSRP.9.04.2019.p8815 www.ijsrp.org International Journal of Scientific and Research Publications, Volume 9, Issue 4, April 2019 84 ISSN 2250-3153 The term of electronic-Government or known as e-Gov was a. Sociodemographic and psychographic aspects, such as age, officially introduced to public administration through the gender, education, income, and interest in information and Presidential Instruction No. 6/2001 regarding ICT (in Indonesian, technology; Telematika) to support the good governance. E-gov is one of the b. Professional background and experience, such as background good governance tools to provide new insights related to of public relations education, length of work, technical skills accountability. It should be manifested by provides ‘access’ to of information and technology possessed; outsiders or citizen for what is being done. In fact, in certain sectors, it also includes free access to participating in the c. Worldview dimensions that consist of attitudes, values and planning, implementation, and evaluation. When there is no beliefs in the internet and e-Government access, then the government is considered as not accountable (Son in Huda and Yunas, 2016:98). d. Understanding of the code of ethics and professional rules with dimensions that consist of the presence or absence of The development of e-Government is part of the efforts to set up professional rules and codes of ethics applied in e- structure, system, and administration which is efficient, effective, Government, social responsibility; transparently, and accountable. It is essential to be supported by capable human resources, good management systems, processes, e. The communicators authority in the organization, that consist and controlling systems. The main challenges in the development of resilience, problem solving, and decision making. of e-Government lie in the non-technical aspect, particularly The respondents of this study were the administrators of e- planning. However, the lack of ICT Human Resources has Government in the Office of Communication and Information of caused ICT to put in a low priority. (Salahuddin and Rusli, West Nias Regency, North Sumatra Province. The sampling 2005:8) technique used is total sampling. Studies on e-gov in several regions of Indonesia revealed that the Data were categorized into primary and secondary data. The government officials reluctant to do the task online for they primary data was obtained through the Questionnaires and in- prefer the traditional way. Bastian (2003) suggested that the depth interviews, while the secondary data was collected from Indonesian government must learn from the causes of the failure the observations concerning the e-Government in the West Nias of e-government in some countries due to several factors, Regency Information and Communication Agency. namely: the unpreparedness of human resources, information technology infrastructure, and lack of attention from the stakeholders. IV. RESULTS AND DISCUSSION Wahid (2008:39) recognizes the disparity in e-government 4.1 Description of e-Government in West Nias Regency implementation among the regencies or cities in Indonesia. Furthermore, the reasons are including management, In the framework of implementing e-Government of State infrastructure, and human factors that vary across this large and administrators for public services in accordance with the heterogeneous country. From 456 of regencies and cities direction of the President of the Republic of Indonesia, the West websites, 66.9% of them has their own website and were in Nias Regency Government has started to build a basic operations, while other were either still embedded into website of information technology infrastructure with the construction of province, not found, or inaccessible. Hermana et.al. (2012:196) a Local Area Network (LAN) that connects all Regional Work found that out of total 443 local governments in Indonesia that Units (SKPD) in integrated office environments in the city center already have official websites, only 374 website that are of West Nias Regency for Regional Budget 2016, which is accessible at the time. Moreover, important issues in financial expected to be connected to the internet in February 2017, in line management in Indonesia is transparency and public with the agreement with the internet service providers from accountability. PT. Telkom Indonesia Eastern Region of North Sumatra. In 2015, an evaluation to 32 regional and city official website in Related to the above matter, in focusing on one SKPD in terms Indonesia also revealed the similar result. Public Administration of managing public communication information services and ICT Reform for better, faster, and more transparency of public service management, the West Nias Regency Government has formed a by implementing e-Gov in Indonesia is still running slowly and new SKPD namely the Office of Communication and the cities government seems to be focus on the business service Information Technology
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