Hardware Announcement October 22, 2002

IBM TotalStorage NAS 100 System — Now Automatically Available to All IBM Personal Computer Division Business Partners

Overview • Power supply — 162-watt, auto-sensing, auto-ranging supply a Glance The IBM TotalStorage NAS 100, 5190 Model R12, introduced in Preloaded and The IBM TotalStorage NAS 100 can Hardware Announcement 102-185, Application Code now be ordered by part number. The NAS 100 provides entry-level dated July 9, 2002, is now available • Operating system — Windows networked storage at an attractive to IBM Personal Computer Division Powered OS (PCD) Business Partners. All PCD price point. Highlights include: • — Business Partners will be File access protocols CIFS, • automatically approved to remarket NFS, NetWare, Apple File 480 GB capacity the NAS 100 which is in Category S5 Protocol, HTTP, FTP • The power of a 1.26 GHz of the Storage Products Table of IBM • Pentium III processor Business Partner Exhibit (Z125-5505). Systems management — IBM Director Agent/Universal • Two Copper 10/100/1000 Mbps The NAS 100 is the entry-level Manageability Services Ethernet ports member of the IBM family of Network • Backup/restore — MS Backup, Attached Storage (NAS) products • Support of CIFS, NFS, NetWare, CDP Persistent Storage Manager, and is characterized by many of the Apple File Protocol, HTTP, and Tivoli Storage Manager Agent same features and attributes as FTP protocols other NAS family members. The • Setup/configuration support — • Powerful systems management NAS 100 Model R12 contains the Web-based setup GUI following outstanding features: • Multiple backup/restore choices • Support of RAID Levels 0, 1, 5 NAS 100, 5190 Model R12 Features • Easy-to-use configuration support Hardware Key Prerequisites • Power cords for the NAS 100 are For ordering, contact: • Processor — Pentium III @ Your IBM representative, an IBM Business 1.26 GHz country/region specific, orderable Partner, or IBM Americas Call Centers at items and are not included in the 800-IBM-CALL Reference: YE001 • Memory — 512 MB ECC SDRAM NAS 100 ship group. • 480 GB Hot-Swap HDD storage • Cables that connect the NAS 100 capacity to the Ethernet LAN are supplied by the user. • Network connectivity — two Copper 10/100/1000 Mbps Ethernet ports Planned Availability Date • Table top or optional rack mount October 25, 2002

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 102-277 The NAS 100, a storage appliance, is a self-contained, Description network attached storage (NAS) system designed for distributed and remote branch locations where advanced centralized systems management, backup, and storage solutions are needed. The NAS 100 is a 1U-high, table-top or 19-inch rack-mountable (using the optional Rack Mounting Kit) system with a 1.26 GHz Pentium III processor, 512 MB ECC memory, four hot-swap 120 GB (physical capacity) ATA HDDs, and two copper gigabit Ethernet ports. The NAS 100 is designed to be an easy-to-install and easy-to-manage storage system. It does not use video display, keyboard, or mouse, but rather uses LEDs to The NAS 100 system will also continue to be orderable display hardware system status to simplify local by machine//model/feature via the AAS ordering monitoring. system as well as being orderable via part number.

Standard NAS 100 Configuration

Part Number of LAN Number Processors Memory Connections HDD Platform

55P4020 1 x 1.26 GHz 512 MB 2 4x120 GB Table top

Additional features include: (part number 55P4037) may be ordered that will allow mounting in a standard 19-inch rack. • Support of CIFS (Windows), NFS (UNIX ), NetWare, Apple File Protocol, FTP, and HTTP Operating System • One half-size PCI slot for SCSI adapter The operating system and application code occupies the (64 bits/33 MHz) first 8 GB of each of the four HDDs. This configuration is fixed and may not be modified in any way. The system • One Ultra2 SCSI port for tape backup (optional partition is mirrored between the first and second drive. adapter) The third and fourth drives contain a of the operating • Two full-duplex, Copper 10/100/1000 Mbps Ethernet system that is used for service if needed. Thus, the ports operating system and application code are protected by failover in the event of a failure on any one of the drives. • 162-watt power supply The user data portion of the four drives is configured by The NAS 100 system is tuned to provide solid system the plant to implement RAID5 for optimum use in most throughput from processor, to memory, to bus, to customer environments. This initial configuration may be disk-intensive I/O, making the NAS 100 an excellent reconfigured by the user. The NAS 100 supports RAID0, . RAID1, and RAID5. ATA HDD Only New Technology File System (NTFS) files are supported. File allocation table (FAT) partitions are not The NAS 100 includes four 120 GB slim-high, 3.5-inch ATA supported. HDDs. The rotational speed of the drives is 7200 rpm. They are all hot-swappable; they can be removed or Extensive system and data management facilities provide inserted with the power on. Operation of the NAS 100 for remote management of one or many NAS 100 systems continues even with one of the drives removed. in the network, helping to conserve IT resources. Refer to the software descriptions in the Supplemental Each drive has two LEDs that indicate activity and status, Information section of this announcement. located on the operator′s panel (front bezel). Ethernet Connections Options Two 10/100/1000 Mbps RJ-45 ports for Ethernet PCI Low-Profile SCSI Adapter (Part Number 55P4039) connections are located on the back of the NAS 100. These Ethernet connections are full-duplex and This feature permits the attachment of a Low Voltage auto-sensing. Differential (LVD) backup tape drive. This adapter is a 64-bit, 33 MHz, PCI 2.2 compliant adapter. It provides: The Ethernet controller is a high-performance 32-bit Bus Master architecture with integrated DMA buffer • A single-channel Ultra2 SCSI interface management that is designed for low CPU and bus • Support of LVD/SE utilization. It provides 10Base-T, 100Base-TX, and 1000Base-T interfaces, for either half- or full-duplex • One Very High Density Connection Interface (VHDCI) Ethernet. connector Gigabit Ethernet requires Category 5 (or greater) cabling. The following tape drives, or equivalent, are supported by this feature: Table Top or Rack Mounting • IBM 3580 The NAS 100 is designed to be installed on a table top, • IBM 3581 Autoloader shelf, or in a 19-inch rack. An optional Rack Mounting Kit,

102-277 -2- Refer to the Compatibility section of this announcement Accessibility by People with Disabilities for additional information. For Hardware Offerings: With data transfer speeds as high as 80 Mb/sec and the adoption of innovations such as “Disconnect/Reconnect”, The following features support use by people with the PCI Low-Profile SCSI Adapter is designed to disabilities: accommodate fast storage devices. This high data transfer rate is further enhanced by the use of • Controls and latches are operable with one hand and “Busmastering” DMA that allows the adapter to control minimal dexterity. the transfer of data from the peripherals to the system • memory, relieving the engine processors of this Keys are discernible by touch without activating them. -consuming burden. • Ports and connectors support connection of industry-standard. devices. Only one PCI Low-Profile SCSI adapter can be installed in the NAS 100. 120 GB ATA HDD (Part Number 55P4027) Product Positioning Additional 120 GB ATA HDDs may be ordered to be used as “on-the-shelf” replacements in the event of a HDD The IBM TotalStorage NAS 100 is designed to be a failure in the NAS 100. Because the HDDs are hot high-performance network storage device designed for a swappable and RAID architecture supports automatic variety of Ethernet LAN storage applications. The NAS rebuilding of the data files, there is typically no disruption 100 is intended primarily for mid-size and large to data availability. enterprises, with many remote branch locations or distributed offices that desire centralized management of Rack Mounting Kit (Part Number 55P4037) their IT infrastructure. The Rack Mounting Kit provides a set of EIA compatible The NAS 100 supports applications such as home-page rack slides and rack supports that facilitate mounting the directories and e-mail archival. Other applications NAS 100 in a 19-inch industry-standard rack. include desktop publishing, illustration, photo imaging, and archival of document images, such a legal NAS 100 Power Cords: One of the following power (line) documents, job tickets, or shipping manifests. cords must be ordered with each NAS 100, 5190 Model R12 for the correct power cord to ship with the In comparison, other TotalStorage products are designed machine(s). to support storage applications for departments, workgroups, general/medium-sized businesses, and • Part number 6952301 — Power Cord (#1) U.S. Six Foot service providers, who require the advantages of network (1.8 M). Provides a power cord for U.S., Canada, attached storage and need the added scalability and Mexico, others. Six feet (1.8 M), unshielded, rated 250 capacity. V/10 A. Attached plug (NEMA 5-15P) designed for Trademarks 100-125 V ac input. • — TotalStorage is a trademark of International Business Part number 1838574 Power Cord (#10) U.S., Japan, Machines Corporation in the United States or other countries South America. Provides a power cord for U.S., or both. Bahamas, Barbados, Bolivia, Brazil, Costa Rica, Pentium is a registered trademark of Intel Corporation. Dominican Republic, El Salvador, Ecuador, Guatemala, Windows is a registered trademark of Corporation. Guyana, Haiti, Honduras, Jamaica, N. Antilles, Panama, UNIX is a registered trademark of the Open Company in the Peru, Trinidad Venezuela, Liberia, Japan, Philippines, United States and other countries. Taiwan, Thailand. Nine feet (2.8 M), unshielded, rated Tivoli is a registered trademark of International Business 250 V/10 A. Attached plug (NEMA 6-15P) designed for Machines Corporation or Tivoli Systems Inc. in the United 200-240 V ac input. States or other countries or both. Other company, product, and service names may be • Part number 36L8886 — Power Cord (#13) Universal trademarks or service marks of others. Jumper Cable. Provides a power cord for equipment that will be mounted in IBM racks. Attached plug designed to be plugged into IBM Power Distribution Units (PDU) in IBM rack enclosures. Nine feet (2.8 M), unshielded, rated 250 V/10 A. Attached plug (IEC 320 C14) designed for 200-240 V ac input. • Part number 6952300 — Power Cord (#14) U.S. Nine Foot (2.8M). Provides a power cord for U.S., Bahamas, Barbados, Bolivia, Brazil, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, N. Antilles, Panama, Peru, Trinidad, Venezuela, Liberia, Japan, Philippines, Taiwan, Thailand. Nine feet (2.8 M), unshielded, rated 125 V/10 A. Attached plug (NEMA 5-15P) designed for 100-120 V ac input.

-3- 102-277 IBM US Announcement Supplemental Information

October 22, 2002

Advanced Aggregate Management Preloaded Operating System and Application Code — Release 1 • IBM Director Agent V3.1 Columbia Data Products Persistent Storage Manager for GUI Language Support IBM NAS Products — V2.2 Persistent Storage Manager (PSM) creates True Images • French • (multiple point-in-time persistent images of any or all German system data volumes). All persistent images are • Japanese • designed to survive system power loss or a planned or Spanish unplanned re-boot. Each instance of PSM is designed to handle 250 concurrent images of up to 255 independent Windows Powered OS volumes for a total of 63,750 independent data images. Typically, any image can be easily managed through the • Optimized for NAS 100 Model R12 Microsoft Web-user interface, and accessed the same as any other active volume. In case of data corruption or Server Appliance Kit (SAK) Features loss, typically any persistent image can be used for instant restoration of the entire volume from image, which • Storage Manager for SAK V2 can substantially reduce the amount of system down • APC — UPS time. File Systems Supported PSM is designed to: • CIFS (NT LM 0.12), NFS (V2, V3), FTP, HTTP (V1.1), • Create and keep multiple point-in-time persistent Apple File Protocol, NetWare (Novell 4,5,6 via Windows images Services for NetWare V5) • Provide clustered node support Setup Tutorial − Failover of an original volume along with all of its • Web-based setup GUI persistent images to a surviving clustered node • Restore one or volumes from persistent images Remote NAS System Administration instantly (typically within seconds) • Administrative task performed in the Web-based GUI − Administrators can use this function to restore • larger amounts of data in lieu of restoring files one IBM Advanced Appliance Configuration Utility by one. • Alternate administrative task performed using • Enable user-level file retrieval Windows Terminal Service • − User-level access can be granted to one or more Advanced management functions available via of the images to allow users to retrieve older copies Windows Terminal Service of their own files from the images. Users will • Simple point-and-click for restores using automatically have the same access privileges to Windows NT Backup individual files and directories in the images that they would have on the live volume. • NAS Backup Assistant MMC Snap-in Web page • Provide flexible and configurable image access and UNIX Services administration via Web-based user interface • Preconfigured NFS support − Schedule images (for each schedule entry [image • Web-based GUI for performing administrative tasks group], specify interval, number to keep, image • Microsoft Services for UNIX V2.2+QFE name, properties [read-only or read-write, retention • NFS V2 (IETF RFC 1084), V3 (IETF RFC 1830) level]) − Create a new image immediately (specify name and Simple Network Management Protocol (SNMP) Enabled properties) • Provides the capability of the NAS 100 to be managed − Delete images by a network management application, such as IBM Director using SNMP protocols − View and change properties of images (also reset read-write images) Automatic Recovery of Operating System − Restore a volume (from any image of that volume) • Customer-scheduled backups of the system partition • Configure advanced parameters • Original factory reload of operating system − Maximum number of images to keep concurrently

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 102-277 − Name of image root directory (all images on a volume are mounted as junctions, for example, Publications virtual volumes) under the image root directory The following publications are shipped with the product. − Inactive period and inactive period wait The Hardware Installation and Service Guide, Quick − Size of the image cache file (per volume) Instructions, Statement of Limited Warranty, and Safety Manual are shipped in hardcopy. Release Notes will be − Image cache file usage warning and automatic available only on the Web. All documentation (except image deletion thresholds (per volume) Quick Start Instructions and Safety Notices) is included in PDF and HTML on the documentation -ROM. IBM Director with Universal Manageability (UM) Services V3.1 Form Number The NAS 100 system preloaded code contains IBM Director Agent V3.1. This provides the NAS 100 with a IBM TotalStorage NAS Planning Guide GA27-4313 client management application for networked computers, helping centralize control of your computer systems to IBM TotalStorage NAS 100 Quick Start NA lower the total cost of management. The IBM Director Instructions Agent is designed to allow you to view, monitor, and control the NAS 100 through a management application IBM TotalStorage NAS 100 Hardware GA27-4311 such as the IBM Director/Server. UM Services is one of Installation and Service Guide the Universal Manageability solutions from IBM. ′ UM Services are also intended to allow you to: IBM TotalStorage NAS 100 User s GA27-4312 Reference • Learn detailed inventory information about the NAS 100, including operating system, memory, network IBM TotalStorage NAS 100 NA adapters, and other hardware Documentation CD • Track the NAS 100 proactively with features such as IBM TotalStorage NAS 100 NA power management, event log, and system monitor Release Notes capability • Upwardly integrate with Tivoli Enterprise, Tivoli IBM TotalStorage NAS Safety Notices NA NetView , Computer Associates Unicenter, HP OpenView, Microsoft SMS, and Intel LANDesk NA = Not Applicable Management Suite All of the publications contained on the CD-ROM are also Because UM Services use some of the latest systems available on the following Web site in PDF format at: management standards, including Common Information http://www.ibm.com/storage/support/nas Model (CIM), Web-Based Enterprise Management (WBEM), and the eXtensible Markup Language (XML), The publications are available in the following languages: management of the NAS 100 can typically be integrated with many enterprise management environments. • Brazilian Portuguese • French The IBM Director/Server is designed to provide the • German additional management functions that can be used to aid • Japanese in managing the NAS 100, such as the Advanced Systems • Korean Management, Capacity Manager. • Simplified Chinese • Spanish Tivoli Storage Manager (TSM) V4.2 • Traditional Chinese The IBM NAS 100 comes with the TSM Agent and Client, V4.2 software pre-installed and ready to license to allow backup of the NAS 100 data to a TSM server. This backup Technical Information client is designed to provide file-level backup and restore functionality. TSM Agent and Client V4.2.2 update will be available from the technical support Web site. Refer to Specified Operating Environment the NAS 100 Release Notes for further information. Physical Specifications TSM is designed to be a full-function storage software solution that addresses the challenges of complex storage • Width: 425 mm (16.73 in) management across a distributed environment. It can • Depth: 468 mm (18.43 in) manage a broad range of data storage, recovery, and • Height: 42 mm (1.65 in) availability functions across your entire computing • Weight: 9.3 kg (20.5 lb) infrastructure, from the massive enterprise file servers in your data center to the storage peripherals throughout To confirm installability and serviceability in non-IBM your organization to the laptops in your remote offices. industry-standard racks, review the installation planning information for any product-specific installation TSM is designed to enable organizations with large requirements. amounts of mission-critical data held on distributed heterogeneous platforms to interface with up to seven different platforms, including Windows 2000, Sun Solaris, HP-UX, AIX , OS/390 , VM, and OS/400 . For additional information on TSM, refer to the following Web site: http://www.tivoli.com/storage

102-277 -2- Standards: Safety Domain Controller Requirement The product conforms to the following safety standards: For some functions, the services of a Windows domain controller in the customer′s network is required: • IEC60950 • EN60950 • A Windows 2000 domain controller or Windows NT • CAN/CSA-C22.2 No.950/UL1950 domain controller can provide enhanced security and reduced administration by allowing enterprise network Operating Environment users to access authorized network resources (for example, computers, printers, applications, files, NAS • Temperature (operating): 16° to 32°C (61° to 89°F) products) via a single authentication that is performed • Temperature (power off): 10° to 43°C (50° to 109°F) when the user initially logs-on to the network. • • Relative humidity: 8% to 80% Windows 2000 domain controller services are a prerequisite for some advanced Windows 2000 • Wet bulb (operating temp): 23°C functions such as Active Directory. • Wet bulb (power off temp): 27°C The NAS terms do not allow the Windows domain controller function to be installed on the NAS • Electrical power: 3 amps @ 110 volts, 1.5 amps @ 220 product itself (nor would that be a good solution during a volts failover situation). However, the customer may already • Capacity of exhaust: 1.1 cubic meter/min have a Windows domain controller installed on a server in the customer′s network for Windows client (and NAS) • Noise level: 62.2 dBa use. • Leakage and starting current: 7 mA/1.2 Apk Note that use of a Windows domain controller also requires each client using the domain controller to have Hardware Requirements a Microsoft Client Access License (CAL). For further information on CAL licenses and requirements, or to Power Cord Requirement purchase those licenses, contact Microsoft. One of the following power line cords must be ordered with each NAS 100 Model R12 for the correct power cord Software Requirements: The NAS 100 is shipped to ship with the machine(s). containing preloaded code. The NAS 100 is not designed to be used as a general purpose computer. No additional • Part number 6952301 — Power Cord (#1) U.S. Six Foot code is required. No programs other than those shipped (1.8 M). Provides a power cord for U.S., Canada, with the system and those tested and demonstrated to be Mexico, others. Six feet (1.8 M), unshielded, rated 250 compatible with the NAS 100, should be loaded or V/10 A. Attached plug (NEMA 5-15P) designed for executed on this machine. 100-125 V ac input. Compatibility: IBM continues to perform ongoing • Part number 1838574 — Power Cord (#10) U.S., Japan, interoperability testing on current and new products in the South America. Provide a power cord for U.S., market. Refer to the following IBM Web sites for the most Bahamas, Barbados, Bolivia, Brazil, Costa Rica, current and up-to-date IBM TotalStorage NAS Dominican Republic, El Salvador, Ecuador, Guatemala, interoperable listings: Guyana, Haiti, Honduras, Jamaica, N. Antilles, Panama, Peru, Trinidad Venezuela, Liberia, Japan, Philippines, http://www.storage.ibm.com/snetwork/nas/ Taiwan, Thailand. Nine feet (2.8 M), unshielded, rated nas_interoperability. 250 V/10 A. Attached plug (NEMA 6-15P) designed for 200-240 V ac input. http://www.storage.ibm.com/proven/index.html • Part number 36L8886 — Power Cord (#13) Universal Jumper Cable. Provides a power cord for equipment Planning Information that will be mounted in IBM racks. Attached plug designed to be plugged into IBM Power Distribution Customer Responsibilities: In some service instances, Units (PDU) in IBM rack enclosures. Nine feet (2.8 M), IBM Service may require a customer-provided IP address unshielded, rated 250 V/10 A. Attached plug (IEC 320 to allow access to a NAS 100 from outside of the customer C14) designed for 200-240 V ac input. network. • Part number 6952300 — Power Cord (#14) U.S. Nine Installation support is available from IBM Global Services. Foot (2.8 M). Provides a power cord for U.S., For more information, call 888-426-4343. Bahamas, Barbados, Bolivia, Brazil, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Cable Orders: Cables appropriate for the customer Guyana, Haiti, Honduras, Jamaica, N. Antilles, Panama, Ethernet LAN are supplied by the customer. Gigabit Peru, Trinidad, Venezuela, Liberia, Japan, Philippines, Ethernet requires Category 5, or better, cabling. Taiwan, Thailand. Nine feet (2.8M), unshielded, rated 125 V/10 A. Attached plug (NEMA 5-15P) designed for Cables for connecting external tape drives are supplied 100-120 V ac input. by the customer. Rack Mounting There are no additional cabling requirements, other than for a system power cord (ordered by part number). If the NAS 100 is to be installed in a 19-inch standard rack, the Rack Mounting Kit, part number 55P4037, must be Security, Auditability, and Control ordered with the NAS 100. NAS 100 systems that are initially “table-top” installed, can be rack-mounted later This product uses the security and auditability features by using this kit. of the application software.

-3- 102-277 The customer is responsible for evaluation, selection, and Offering 2: IBM IOR, 24 hours a day, 7 days a week, same implementation of security features, administrative day response. To place a service call, customers should procedures, and appropriate controls in application call ITS Service (U.S. 800-426-7378). systems and communications facilities. IBM Hourly Service Rate Classification: Two

Terms and Conditions Rental Offering: No

This product is available for purchase under the terms of Field-Installable Options: Yes the IBM Customer Agreement. Model Conversions: No IBM hardware products are manufactured from new parts, or new and used parts. In some cases, the hardware Machine Installation: Customer Setup. Customers are product may have been previously installed. responsible for installation according to the instructions IBM provides with the Machine. Regardless, IBM warranty terms apply. Graduated Charges: No IBM Credit Corporation Financing: Yes Educational Allowance: A reduced charge is available to Warranty Period qualified education customers. The educational allowance may not be added to any other discount or • — Three years for system hardware Parts allowance. • One year for system hardware — Labor

Licensing: IBM and some non-IBM programs are licensed Prices under the terms and conditions of the IBM License Agreements that ship with the system. IBM also provides Prices are unchanged as announced in Hardware programs with this solution that come with their own Announcement 102-185, dated July 9, 2002. license agreements. Unless expressly provided by IBM, IBM and non-IBM programs are provided “as is” without For ServiceElect (ESA) Maintenance Service Charges, warranties of any kind, including, but not limited to the contact IBM Global Services at 888-IBM-4343 (426-4343). implied warranties of merchantability and fitness for a particular purpose. Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to Warranty Service assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, First year: IBM On-Site Repair (IOR) Monday through software, and services, both from IBM and other Friday, 9 hours per day, excluding holidays, next business manufacturers or vendors. Offerings (for all customer day response segments: small, medium, and large enterprise), rates, Second and third years: Parts exchange only terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web IBM support centers will assist customers with hardware at: problem isolation to determine if warranty service or parts exchange is required. http://www.ibm.com/financing

ServiceSuite and ServiceElect (formerly ESA) Maintenance Order Now

For ServiceElect (Z125-5510) and ServiceSuite Use Priority/Reference Code: YE001 (Z125-5745) Statements of Work Phone: 800-IBM-CALL Warranty Service Upgrade Fax: 800-2IBM-FAX During the warranty period, Warranty Service Upgrade Internet: ibm— [email protected] provides an enhanced level of service for an additional Mail: IBM Atlanta Sales Center charge. This enhanced level of service provides on-site Dept. YE001 labor during the second and third years, or provides a P.O. Box 2690 higher level of on-site service labor in year one, and Atlanta, GA 30301-2690 provides on-site labor during the second and third years. You can also contact your local IBM Business Partner or Warranty Service Upgrades are available via IBM representative. To identify them, call 800-IBM-4YOU. ServiceElect. For additional information, contact IBM Global Services at 888-IBM-4343 (436-4343). Note: Shipments will begin after the planned availability date. Maintenance Services Trademarks Maintenance Services are available via ServiceElect. For additional information on the following maintenance TotalStorage and ServiceSuite are trademarks of offerings, contact IBM Global Services at 888-IBM-4343 International Business Machines Corporation in the United (436-4343). States or other countries or both. NetView, AIX, OS/390, and OS/400 are registered trademarks Offering 1: IBM IOR, Monday through Friday, 9 hours per of International Business Machines Corporation in the United day, excluding holidays, next business day response. To States or other countries or both. place a service call, customers should call ITS Service LANDesk is a trademark of Intel Corporation. (U.S. 800-426-7378). Intel is a registered trademark of Intel Corporation. Microsoft is a trademark of Microsoft Corporation.

102-277 -4- Windows and Windows NT are registered trademarks of Microsoft Corporation. UNIX is a registered trademark of the Open Company in the United States and other countries. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others.

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