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Establishment of a Technical Procedure Manual at West Air Sweden AB

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Establishment of a Technical Procedure Manual at West Air Sweden AB School of Innovation, Design and Engineering BACHELOR THESIS IN AERONAUTICAL ENGINEERING 15 CREDITS, BASIC LEVEL 300 Establishment of a Technical Procedure Manual at West Air Sweden AB Photo: Charles Polidano – Touch The Skies, Airliners.net Author: Dellshad Kassal ABSTRACT This thesis describes the establishment and development of a Technical Procedure Manual for the cargo airline West Air Sweden AB. The purpose with a TPM is to ease the workload for the maintenance organization and to minimize the occurrence of human errors in the maintenance organization system software. Until today West Air Sweden has had an absence of documented procedures of the administrative chores within Part-M and Technical Records. West Air Sweden desires a manual consisting of clear directives and working procedures in the maintenance computer system. The computer system is new to West Air Sweden, since the maintenance organization took a large step forward by switching maintenance system software from the; Integrated Aviation Software (IAS) to; Rusada Envision (RAL). This conversion of maintenance system software has increased the necessity of a TPM within the West Air Sweden maintenance organization. It was necessary to gain self-experience within the system in order to chart out the structure and foundation of a TPM suitable to West Air Sweden. Interviews and meetings with other modules within the company such as Stores, Logistics, Engineering, IT, Economy and Flight Operations was held to predict and complete the outlook of a reasonable TPM. The predicted outline of the TPM was fulfilled and the result was satisfactory in accordance with the requirements of West Air Sweden. The significant outcome of the TPM is the structure; which is a valuable key along with explanatory and pedagogical wording. It was major beneficial to obtain insight and experience within the organization. The development of the TPM has been a long-term process and has been revised several times. Small and major adjustments have been performed during the development and accomplishment of the TPM. The aim is to constantly revise the manual in order to keep the TPM as effective as possible. Employees of West Air Sweden Tech Records are currently working in the system with guidelines from the TPM. A hard copy is available at every desk of the Part-M office and is also electronically accessible on the company’s intranet. The work was performed at West Air Sweden’s head office in Gothenburg. The TPM is considered as a confidential document and therefore it will not be published. ii SAMMANFATTNING Denna avhandling beskriver etableringen och utvecklingen av en teknisk procedur manual för flygbolaget West Air Sweden AB. Syftet med en TPM är att minska arbetsbördan för underhålls organisationen samt minimera förekomsten av mänskliga fel i underhållsorganisationens systemprogramvaran. West Air Sweden har haft en avsaknad av dokumenterade rutiner för de administrativa sysslorna inom Part-M och Technical Records. West Air Sweden är i behov av en handbok beståendes av tydliga direktiv, procedurer och arbetssätt i förhållande till underhållssystemet. Datorsystemet är nytt för West Air Sweden då underhållsorganisationen tog ett stort steg framåt genom att uppgradera sin mjukvara från Integrated Aviation Software (IAS) till, Rusada Envision (RAL). Detta stora steg framåt för underhållsystemet har ökat behovet av en TPM inom West Air Swedens underhållsorganisation. Det var nödvändigt att skaffa egen erfarenhet i systemet för att kartlägga strukturen och grunden för en TPM lämplig för West Air Sweden. Intervjuer, möten, mail - och muntliga korrespondenser med andra avdelningar inom företaget som Stores, Logistik, Teknik, IT, Ekonomi och Flight Operations ökade min klarhet berörande struktur och innehåll av en praktisk TPM. De mål som sattes uppnåddes med goda resultat och var tillfredsställande i enlighet med West Air Swedens behov. Det betydande resultatet av TPM är strukturen, det är en värdefull egenskap kombinerat med förklarande och pedagogiska formuleringar. Personalen på West Air Sweden Tech Records arbetar för närvarande i systemet med riktlinjer från TPM. En papperskopia finns på varje skrivbord på Part-M kontoret och är även tillgänglig i elektronisk form på företagets intranät. Arbetet utfördes på West Air Swedens huvudkontor i Göteborg. Den Tekniska Procedur Manual betraktas som ett konfidentiellt dokument och kommer därför inta att publiceras. iii Date: 04 April 2013 Carried out at: West Air Sweden AB Advisor at MDH: Tommy Nygren Advisor at West Air Sweden: Leif Åström Examinator: Mirko Senkovski Karlsson iv PREFACE This thesis was compiled to consummate the last segment of the Bachelor degree in Aeronautical Engineering at Mälardalens University in Västerås. The work was performed upon the request of West Air Sweden AB’s head office in Gothenburg. There was an absence of an official TPM within the maintenance organization at West Air Sweden AB. This proposal was brought forward by me to consolidate the existing CAME with clear directives and procedures. This handbook will be used be the Part M organization at WAS. I was a student of the Flight Engineering Program at Mälardalens University in Västerås. My alignments during the education were involved in flight mechanics, avionics maintenance technology, aircraft structures and power plant technology. My aim was to perform a thesis at a company to practice my skills in the real world and to understand the organization of an airline. Gothenburg, April 2013 Dellshad Kassal v ABBREVIATIONS TPM Technical Procedure Manual BAE British Aerospace ATP Advance Turbo Prop CRJ Canadian Regional Jet ATR Avions de Transport Regional NCAA National Civil Aviation Authority CAME Continuing Airworthiness Management Exposition WAS West Air Sweden AB MEL Minimum Equipment List HIL Hold Item List AMP Aircraft Maintenance Program MOE Maintenance Organization Exposition EM Engineering Manager MSC Maintenance System Coordinator TC Task Card SB Service Bulletin NRC Non Routine Cards MPD Maintenance Planning Document MRB Maintenance Review Board AD Airworthiness Directive AMM Aircraft Maintenance Manual CAME Continuing Airworthiness Management Exposition CAMO Continuing Airworthiness Management Organization CMM Component Maintenance Manual CRS Certificate of Release to Service EASA European Aviation Safety Agency MDH Mälardalens Högskola vi CONTENTS Chapter 1 INTRODUCTION 1 1.1 Background ..........................................................................................................1 1.2 Objective ..............................................................................................................1 1.3 Problem formulation .......................................................................................... 2 1.4 Limitations .......................................................................................................... 2 Chapter 2 METHOD(S) 3 2.1 General ................................................................................................................ 3 2.2 Experience .......................................................................................................... 3 2.3 TPM Framework ................................................................................................. 3 2.4 Aircraft Technical Log ......................................................................................... 4 2.5 Work Order ......................................................................................................... 4 2.6 Serialized Components ....................................................................................... 4 Chapter 3 RESULTS 5 3.1 Picture; Scheme from the TPM ........................................................................... 6 3.2 Picture; Workflow from the TPM ....................................................................... 7 Chapter 4 DISCUSSION 9 Chapter 5 CONCLUSIONS 10 Chapter 6 RECOMMENDATIONS 11 Chapter 7 ACKNOWLEDGEMENTS 12 Chapter 8 REFERENCES 13 Chapter 9 APPENDIX: TECHNICAL PROCEDURE MANUAL 14 vii Chapter 1 INTRODUCTION 1.1 Background West Air Sweden AB is a carrier where efficiency and cost reduction are important aspects of the market. To maintain these aspects it is very important to have clear directives of the procedures within an organization. It is a great advantage to have a handbook/manual which describes the practices within the department. The intention of having a TPM is to ease the workload of the Part-M department. The manual shall assist the user while performing procedures in the maintenance system software. With a functional and user friendly manual the Part-M department will be able to minimize their workload and focus on assignments that are not maintenance system software associated. It will also help to introduce the system software to new users during an educational period. The TPM will be a handbook that will be frequently used by the Part-M management. WAS is a cargo airline with the headquarters based in Gothenburg, Sweden. It operates scheduled and ad hoc freight charter services for FedEx, DHL, TNT and UPS. It is also contracted to operate mail flight on behalf of the Swedish and Norwegian post office. The cargo airline was established in 1955 as LBF-Eda Varken operating air taxi flights. The name was changed to Abal Air in 1982 and to West Air Sweden in 1992, in conjunction with the new airline Time Air Sweden. It then converted to cargo airline in May 1997. During 2006 West Air gained a contract with the Norwegian
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