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MMT Title VI Final September 2020 2

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MMT Title VI Final September 2020 2 Mountain Metropolitan Transit 2020 Title VI Program Update September 2020 This Page Intentionally Left Blank to Facilitate Duplex Printing 2020 Title VI Program ii Mountain Metropolitian Transit 2020 TITLE VI PROGRAM This Title VI Program is a compilation of documents that demonstrates how the City of Colorado Springs Transit Services Division d/b/a Mountain Metropolitan Transit complies with the Federal Transit Administration’s Title VI requirements per Circular 4702.1B. Mountain Metropolitan Transit Transit Services Division Department of Public Works City of Colorado Springs September 2020 2020 Title VI Program iii Mountain Metropolitian Transit This Page Intentionally Left Blank to Facilitate Duplex Printing 2020 Title VI Program iv Mountain Metropolitian Transit Table of Contents Introduction and Purpose ............................................................................................................................. 7 Certifications and Assurances ................................................................................................................... 7 Description of Mountain Metropolitan Transit ........................................................................................ 7 City Council Approval Documentation ...................................................................................................... 8 Title VI Requirements ............................................................................................................................. 10 Part I: Title VI General Requirements ........................................................................................................ 11 Title VI Notice to the Public .................................................................................................................... 11 Complaint Procedures............................................................................................................................. 12 Transit-Related Title VI Investigations, Complaints, and Lawsuits ......................................................... 14 Public Participation Plan ......................................................................................................................... 15 Efforts to Encourage Meaningful Public Participation ........................................................................ 15 Public Outreach in Planning Activities ................................................................................................ 16 Public Outreach in Facilities Changes ................................................................................................. 16 Public Outreach for Service and Fare Changes ................................................................................... 16 Public Outreach Efforts ....................................................................................................................... 19 Limited English Proficiency Assessment ................................................................................................. 20 Limited English Proficiency ................................................................................................................. 20 Authority ............................................................................................................................................. 20 Limited English Proficiency Policy Statement ..................................................................................... 20 Purpose of the LAP .............................................................................................................................. 20 Reasonable Steps to Provide Access ................................................................................................... 20 Four-Factor Analysis ............................................................................................................................ 21 Language Assistance Plan ....................................................................................................................... 24 Ensuring Access for People with Limited English Proficiency ............................................................. 24 Notification of Language Assistance ................................................................................................... 25 Summary of Language Assistance Efforts ........................................................................................... 25 Ongoing Efforts to Identify and Address LEP Populations .................................................................. 25 Staff Training ....................................................................................................................................... 26 Monitoring and Updating the LAP ...................................................................................................... 26 Minority Representation on Planning or Advisory Boards ..................................................................... 26 Providing Assistance to Subrecipients .................................................................................................... 27 Subrecipient Monitoring ......................................................................................................................... 27 Facility Siting ........................................................................................................................................... 27 2020 Title VI Program v Mountain Metropolitian Transit Part II: Title VI Fixed-Route Transit Provider Requirements ....................................................................... 29 Service Area Demographics .................................................................................................................... 29 Customer Demographics and Travel Patterns ........................................................................................ 33 Comparing MMT Riders to General Population .................................................................................. 33 Household Income .............................................................................................................................. 34 English Proficiency and Language Spoken at Home ........................................................................... 34 Fare Usage ........................................................................................................................................... 35 Access to Transit Information ............................................................................................................. 36 Mode Used to Access Transit at Beginning and End of Trip ............................................................... 36 Vehicle Access ..................................................................................................................................... 36 Fare and Service Changes ....................................................................................................................... 37 Fare and Service Change Policies ........................................................................................................ 37 Disparate Impact and Disproportionate Burden Policies ................................................................... 37 Service and Fare Change Equity Analysis Methodology ......................................................................... 38 Service Change Equity Analyses .......................................................................................................... 38 Four-Fifths Threshold .......................................................................................................................... 38 Fare Change Equity Analyses .............................................................................................................. 39 Summary of Recent Equity Evaluation Results ................................................................................... 39 System-Wide Service Standards and Policies ......................................................................................... 40 Vehicle Load ........................................................................................................................................ 41 Vehicle Headway ................................................................................................................................. 41 On-Time Performance ......................................................................................................................... 41 Service Availability .............................................................................................................................. 42 Distribution of Amenities .................................................................................................................... 42 Vehicle Assignment ............................................................................................................................. 43 Service Monitoring .................................................................................................................................. 43 Appendices .................................................................................................................................................. 44 Appendix A: Title VI Notice - English ....................................................................................................... 47 Title VI Notice - Spanish .........................................................................................................................
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