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Corporate Responsibility Report 2012 01

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Corporate Responsibility Report 2012 01 Corporate Responsibility Report 2012 01 CONTENT DOĞUŞ GROUP STRUCTURE 02 OPERATIONAL MAP 04 OUR GROUP 06 Company Profile 06 Awards & Recognitions 07 Strategic Partnerships & Memberships 13 CHAIRMAN’s MESSAGE 14 CEO MESSAGE 16 CSR and SUSTAINABILITY at DOĞUŞ GROUP 18 CSR Strategy 18 CSR Management 19 Doğuş Group CSR Policies 20 Materiality 27 Stakeholder Engagement 27 ECONOMIC ENGAGEMENT 30 Responsible Business 30 Corporate Governance 30 Responsible Earning 31 Responsible Investment 33 Local Employment 33 Supply Chain Management 35 Community Development Programs 35 Public Policy Contributions 43 EMPLOYEE ENGAGEMENT 46 Open Communication 47 Employee Health and Safety 49 Performance Management 50 Training and Development Programs 5 1 COMMUNITY ENGAGEMENT 54 Business Ethics 64 Customers 66 Human Rights 68 ENVIRONMENTAL ENGAGEMENT 72 Environmental Awareness Programs 72 Energy Efficiency 75 Waste Management 76 Water Consumption 77 PERFORMANCE DATA 79 ABOUT THIS REPORT 92 REPORTING CONTENT INDEX 94 INDEXES 95 GRI APPLICATION LEVEL CHECK 108 DOĞUŞ GROUP CR REPORT 2012 DOĞUŞ GROUP CR REPORT 2012 DOĞUŞ GROUP STRUCTURE Banking& Financial Automotive Construction Media Services TV RADYO Corporate Responsibility 02 03 Real New Tourism&Services Estate Energy Entertainment Initiatives Doğuş Energy Doğuş Energy Artvin HEPP Use Light Logo 9 mm and over cap height see opposite Antalya PLAZA Doğuş Energy Electricity Use Bold Logo under 9 mm cap height see opposite. This Logo can be used on screen or for embroderie etc. Whole Sale Co. DOĞUŞ GROUP CR REPORT 2012 DOĞUŞ GROUP CR REPORT 2012 OperatIONAL MAP 1 Romania Garanti Bank Romania-Headquarters & 78 Branches SC Motoractive Credit SA Ralfi IFN SA Domenia Credit SA 2 Bulgaria Doğuş Construction&Trade Inc. 3 The Netherlands GBI-Headquarters 17 3 4 UK 4 5 Garanti Bank-Representative Office 7 Doğuş Int. 13 9 1 5 Germany 15 Garanti Bank-Representative Office 2 GBI Branch 6 16 10 6 Italy 12 Capri Palace Hotel Partnership 8 7 Luxemburg 11 Garanti Bank-Branch 20 14 8 Morocco 21 Doğuş ES-Branch&Doğuş SARL 9 Switzerland GBI-Representative Office D-Auto Suisse SA-Lausanne Doğuş SA-Geneva 10 Malta Garanti Bank-Branch 11 Libya Doğuş Construction Libya-Branch 12 Turkish Republic of Northern Cyprus Garanti Bank-5 Branches 13 Ukraine GBI-Representative Office Doğuş Construction&Trade Inc. 04 05 18 14 Dubai Doğuş Management 19 Services Ltd. 15 Croatia D-Marin Marinas Group 16 Greece D-Marin Marinas Group Partnerships 17 Russia GarantiBank Moscow-Headquarters 18 Kazakhstan Doğuş Kazakhstan Branch Doğuş L.L.C. 19 China Garanti Bank-Representative Office 20 Qatar Doğuş Construction L.L.C. 21 Oman Doğuş Construction Oman L.L.C. DOĞUŞ GROUP CR REPORT 2012 DOĞUŞ GROUP CR REPORT 2012 OUR GROUP Company Profile Founded in 1951, Doğuş Group has become one of the largest conglomerates in Turkey, and has the vision of being a regional leader in the services sector. Doğuş Group is active in eight core businesses1: financial Its name is a source of attraction for the international investors services, automotive, construction, media, tourism and who are interested in Turkey. The Group has contributed to services, real estate, energy and entertainment. this process by creating a synergy with global giants including the following: BBVA (Banco Bilbao Vizcaya Argentaria, S.A.) in Behind the success of Doğuş Group there lies a customer- finance, Volkswagen AG and TÜVSÜD in automotive, CNBC, focused and productivity-centered management style. This MSNBC and Condé Nast in media and Hyatt International Ltd. style is not only formed through material gains, but it also and HMS International Hotel GmbH (Maritim) in tourism. In embodies a strong corporate citizenship approach from which addition, Doğuş Group goes ahead full speed with its various the whole society can benefit. The Group implements several investments in the new business lines. Doğuş Group and global corporate social responsibility and sponsorship projects, with a sports, fashion and entertainment company IMG Worldwide special focus on child development, education, environment, signed an agreement to form a joint venture company in culture & arts and sports. Turkey. The Group has also become strategic partners with one of the South Korea’s largest conglomerates, SK Group Doğuş Group has around 180 companies2 and a workforce and in entertainment sector, the Group signed a partnership of nearly 35 thousand which enables it to offer high level agreement with İstanbul Doors Group and International Azumi technology, quality brands and dynamic human resources to Group. Most recently, Doğuş Group underscored its ambitious its customers. The Group seeks to maximize the value of its standing regarding the marina operations sector with the brands, not only in Turkey but also in the regional and global partnership agreements it signed with Lamda Development context. The Group carries the vision of becoming a regional which is a part of Latsis Group and MedMarinas S.A., which leader especially in the services sector. is a part of Kiriacoulis Group in Greece and with the Adriatic Croatia International (ACI) Group in Croatia. Doğuş Group always provides its services based upon the principles of customer satisfaction and trust. As a result of this With its experience and network enabling it to keep up with approach, the Group has created reputable brands with global the changes in the world, Doğuş Group remains as one of the standards and has been representing our country worldwide. leaders of transformation in Turkey. 1Doğuş Group of Companies’ product and services details with the market presence details of 2012 can be found in Doğuş Group 2012 Annual Report (http://www. dogusgrubu.com.tr/web/83-337-1-1/dogus_grubu_-_en/investor_relations/reports/annual_reports). For more information please visit the Group’s corporate web site. 2Sectoral activites of Doğuş Group companies can be found in Doğuş Group 2012 Annual Report at http://www.dogusgrubu.com.tr/web/83-337-1-1/dogus_grubu_-_ en/investor_relations/reports/annual_reports 06 07 Awards & Recognitions Doğuş Holding • ‘Corporate Social Responsibility Communication and Reporting Award’, CSR MarketPlace 2012, CSR Association of Turkey • ‘Quality Award-ISAQ’, Platin Category, International Star Award 2012, Business Initiative Directions (BID) • ‘Classical Music Event of the Year Award’ for D-Marin Turgutreis International Classical Music Festival, Donizetti Classical Music Award 2012 • ‘Consumer Information Award’, Bronze Category for Doğuş Group’s Corporate Website, Horizon Interactive Awards Ayhan Şahenk Vakfı • Mobile Healthcare Units Project, ‘Prof. Dr. Nusret Fişek Community Health Services Award’, İstanbul Chamber of Physicians • ‘Contribution to Education Award’, Medal of Appreciation of the Turkish Republic Banking and Financial Services Garanti Bank • ‘2012 Turkey-Carbon Performance Leadership Award’, Carbon Disclosure Project • ‘Best Bank in Turkey’ (for the 3rd time), The Banker, Financial Times Group • ‘Best Local Media Award’, ‘Best Use of Cinema Award’, ‘Best Use of Open-Air Media’, ‘Outstanding Success Award’, ‘Best Use of Ambient Media Award’, 7th MediaCat Felis Awards • ‘Best Internet Bank in Turkey Award’ (for the 9th time), Europe Category, Global Finance Awards • ‘Best Online Deposit, Credit and Investment Product Offerings in Internet Banking in Europe Award’, ‘Best Integrated Consumer Internet Banking Website in Europe Award’, Global Finance • ‘The Garanti Calendar Site Silver Award’, Entertainment Category, Horizon Interactive Awards • ‘Gold Certificate’, Human Resources Category, International Quality Standards Certificate of Investors In People (IIP) • ‘Best in 2012 Award’, Talent Management Category, Peryön Human Management Awards DOĞUŞ GROUP CR REPORT 2012 DOĞUŞ GROUP CR REPORT 2012 GarantiBank International N.V. • ‘Best Trade Bank in Soft Commodities Award’, Trade & Forfaiting Review • ‘Best Trade Finance Bank in Structured Trade Finance in the World’, Global Rank #2, Trade & Forfaiting Review • ‘Best Forfaiting Institution in the World’, Global Rank #2, Trade & Forfaiting Review • ‘Best Soft Commodity Finance Bank - Silver Medal’, Trade Finance Magazine • ‘Best Overall Commodity Finance Bank - Bronze Medal’, Trade Finance Magazine • ‘Best Forfaiting Institution in the World’, Global Rank #3, Trade Finance Magazine Garanti Bank SA • ‘Best Contributing Team Award’, Volunteer for Better 2012 Global Campaign, Western Union & Habitat Romania • ‘Best Bank Award’, Finmedia Publications • ‘Best Banking Strategy Award’, Financial Leaders’ Hall of Fame 2012 Awards, Business Arena Magazine • ‘Highest Increase of the Global Number of Transactions in 2012, The Most Constant Increase of the Transaction Values in 2012 Awards’ (both for individuals and legal entities), Finmedia Publications • ‘The Complexity of the Transactions Performed by the Clients and Non-Clients, both with Card and without Card at Garanti Bank’s Smart ATMs Awards’, Nine O’Clock Publication • ‘Retail Bank of the Year’, Piata Financiara Publication • ‘The Complexity and Innovation in the Romanian Market’ for Bonus Card, Finmedia Publications • ‘The Highest Growth Rate in Transactions Number’ for Internet Banking, eFinance Publication Garanti Securities • ‘Best Investment Bank Award 2012’, Euromoney • ‘Best Equity House Award’, EMEA Finance Magazine Garanti Leasing • ‘Most Admired Leasing Company in Turkey Award’, Capital Magazine • Financial Services Category, ‘Excellency Award’, 2013 Communicator Awards for www.garantileasing.com.tr, International
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