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Immersive for Learning and Performance “VR, AR, Mixed & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, & More in“VR, 2018" AR, Mixed Reality & More in 2018" Foreword:

They were all excited by the possibility of a virtual and immersive all excited by the They were a person, or an imagined that they could scan a planet, They reality. that the cast and crew felt when shooting Star Trek back in 1966. Star Trek felt when shooting that the cast and crew it (virtually) while play with, or even destroy object and simulate, My good friend, actor George Takei, shared with me the excitement shared Takei, George My good friend, actor that in the experience. And, they knew being deeply immersed someday this fiction would become reality. would become someday this fiction Ever since, I have been tracking, using, experimenting with, and tracking, using, experimenting with, Ever since, I have been “Boldly Go... Where the Learner the Gone Before” Has Not Where “Boldly Go... researching the ever-changing and emerging worlds of , worlds of virtual reality, and emerging the ever-changing researching , mixed reality, and other immersive reality technologies other immersive reality and mixed reality, augmented reality, and software. They keep getting better, though they still aren’t totally "there" "there" totally though they still aren’t keep getting better, They and software. yet. The challenge is to bridge the gap between their promise and actual use in between their promise yet. The challenge is to bridge the gap

An Updated Report from Theworkplaces to drive learning and performance. MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott MasieAuthor: Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018

Learning CONSORTIUM Learning CONSORTIUM NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO, FL

Elliott Masie [email protected] @emasie Yours in Learning, Yours Let us develop, adapt, and produce immersive realities that allow us to immersive realities Let us develop, adapt, and produce the Learner Has Not Gone Before”. “Boldly Go... Where Our thanks to Bobby Carlton and our extended family of learning contacts around the world for their help on this report. the world for their help Our thanks to Bobby Carlton and our extended family of learning contacts around , will dive deeply into immersive reality and we invite you to be part of the experience there you to be part of the experience there Learning and we invite 2018, will dive deeply into immersive reality Our annual conference, (Learning 2018 – November 4-7 – Orlando, Florida – Early Registration Discounts at http://www.learning2018.com). Ultimately, I think immersive reality will be part of our everyday environment, without the need to wear goggles or be hooked up to without the need to wear goggles will be part of our everyday environment, reality I think immersive Ultimately, It is a good devices, leverage smart speakers, interact with immersive chatbots, and more! will use mobile We a high-level computer. this new reality. time to look at the steps being taken towards With many current changes in this field, we recently turned back to Bobby to write an updated report. We evolved its name to include We evolved report. recently turnedWith back to Bobby to write an updated changes in this field, we many current and even the ability immersion all engaging in more “Immersive Realities” (vs. just VRLearn)the field is moving in many directions, as success. to “fail” toward About 14 months ago, I asked Bobby Carlton, a friend and colleague who is engaged in technology subjects, to write a report for our a report a friend and colleague who is engaged in technology subjects, to write About 14 months ago, I asked Bobby Carlton, and tens of thousands of learning in open source posted that report We about the state of virtual reality. Learning CONSORTIUM colleagues downloaded it. The good news is that in the past three years we have made major jumps forward. If you are in a high-risk role (e.g. flying an airplane in a high-risk role If you are jumps forward. years we have made major The good news is that in the past three in and, I would assert, essential. The leaps forward is starting to become affordable immersive reality or performing heart surgery), and more. Facebook, Apple, with investments by major companies like Google, Microsoft, amazing, technology are masie.com www.masie.com

masie.com 1 masie.com masie.com 2 NOVEMBER 4 – 7, 2018 | ORLANDO, FL ORLANDO, | 2018 7, – 4 NOVEMBER FL ORLANDO, | 2018 7, – 4 NOVEMBER R r CONSO Lea ning TIUM R r CONSO Lea ning TIUM January 2017 www.masie.com

May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & VRLearn Recap Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for Immersive Realities Immersive Realities Immersive " for Learning and Performance for Learning Immersive Realities Realities Immersive VR, AR, Mixed Reality & More in 2018" Reality & More in VR, AR, Mixed Companies like Google, Apple, Rio Tinto, Microsoft, HTC, Facebook, Walmart, Volkswagen, Accenture, Delta Air Lines, and Accenture, Volkswagen, HTC, Facebook, Walmart, Microsoft, Companies like Google, Apple, Rio Tinto, for training (or for work being done by others have made commitments to the development and use of a form of immersive reality employees). VR sickness isn’t as much of a concern with users. The process of “teleporting”, a method of movement in which the participant of “teleporting”, as much of a concern with users. The process VR sickness isn’t to point instead of simulating the action of walking, helps eliminate the miscue between point to travel from uses a controller the information Through (which is what causes VR sickness). what our eyes see and how our brains and inner ears process for longer periods of time. able to stay in an immersive environment VR sickness and are teleporting, participants can reduce Hardware has become more versatile. It’s lighter, more comfortable, easier to use, and through inside-out-tracking (where the inside-out-tracking (where comfortable, easier to use, and through more lighter, versatile. It’s has become more Hardware eliminating the need for external can be completely wireless, sensors) the experience headset tracks hand movements internally, environments. and explore giving the participant the ability to physically walk around You no longer need to be a coding expert to create an immersive reality experience. There are more resources available to create available to create resources more are experience. There an immersive reality be a coding expert to create no longer need to You little to no coding require with others. These resources that you can share your own personalized immersive environment and to use. These include websites, software, free are easily found on the web. In some cases, the resources experience and are app stores. apps in the iOS and Android Over the past couple of years, the technology of VR/AR/MR has evolved in multiple ways. Social media sites like Facebook, of VR/AR/MR has evolved in multiple ways. Social media sites like Facebook, Over the past couple of years, the technology their own to create as part of their user experience, giving many individuals the ability Instagram, and Snapchat all use AR filters number of cases, social media is the platform through their mobile devices. In an increasing personalized AR experiences through reality. first exposed to a form of immersive which individuals are Immersive Realities for Learning - VR? AR? Mixed Reality (MR) and More (MR) Reality Mixed VR? AR? - for Learning Immersive Realities • • • • What Has Changed? What Has • This updated report will explore the evolution of VRLearn into immersive realities for learning impact on the L&D for the evolution of VRLearn and their current into immersive realities will explore This updated report immersive what has changed since VRLearn, what participants can expect through will explore the globe. We landscape around industries as part of L&D. and used within organizations currently they fall short, and how these tools are in learning, where realities Participants were able to fully direct their experiences, choose from multiple pathways, and have multiple pathways, and have their experiences, choose from able to fully direct Participants were included empathy and risk. The technology was rich with physical and emotional engagement that consequences. chances with zero data and allowed the participant to take The report explored the various types of mixed reality experiences available at that time and how experiences reality the various types of mixed explored The report plus what the learner expect in an could to the learner, those experiences could be delivered immersive learning environment. In 2017, the Masie Center published a report titled “VRLearn” that explored how virtual reality (VR) how virtual reality titled “VRLearn” that explored published a report In 2017, the Masie Center the L&D landscape in various industries around being used in the (AR) were and augmented reality they could in a 360° and 3D world where immersing participants were globe. In short, organizations information to gain new new skills. and/or work on mastering interact with that environment

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL

Rumii (Doghead ) Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018" (AI), chatbots, blockchain, and smart speakers has (AI), chatbots, blockchain,

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018 Immersive Environments for Collaboration for Immersive Environments Host global interactive meetings in a 360˚ virtual environment. work/home. from Attend conferences Show slides and video in virtual rooms. Create on-the-fly private meeting rooms. private meeting on-the-fly Create Invite participants and organizations and trainings. globally to presentations Engage and collaborate with other participants globally in a virtual room. Demonstrate products and new ideas. Demonstrate products global level. employees on a Train Interview potential candidates. The hardware used to deliver immersive experiences has dropped in price, making VR/AR delivery methods more affordable. On affordable. more in price, making VR/AR delivery methods experiences has dropped used to deliver immersive The hardware VR experience for less than $200. device that delivers a launched its Go headset, a wireless top of that, Facebook Immersive reality has gone mainstream in pop culture through movies, high-profile marketing campaigns, TV, books, and music. books, marketing campaigns, TV, movies, high-profile through in pop culture has gone mainstream Immersive reality opened up new ways to leverage immersive reality as part of L&D and how organizations operate. as part of L&D and how organizations to leverage immersive reality opened up new ways the idea beyond learning. has expanded for marketing and branding, replacing It is now a tool used reality The use of immersive interaction.” “product placement” with of “product The exploration of using VR and AR combined with artificial intelligence VR and AR combined with artificial The exploration of using Social media giant Facebook launched Facebook Reality Labs, a division of the company that is dedicated to its commitment to to its commitment that is dedicated of the company Reality Labs, a division launched Facebook giant Facebook Social media and personal life. educational, in social, immersive reality and development of research There has been advancement in haptic technology that can give participants specific full-body-force feedback while in an feedback specific full-body-force give participants technology that can in haptic has been advancement There a snowball. a snake or hit by of being squeezed by of the feeling Think environment. immersive

Learning CONSORTIUM Learning CONSORTIUM NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO, FL

8. 9. see Appendix A. For Examples of Immersive Environments, 7. 5. 6. 4. 2. 3. 1. What Can Organizations and Industries Do in an Immersive Collaborative Immersive an in Do Industries and What Can Organizations Environment? Some immersive environments enable participants to use hand gestures and create virtual objects, and to share with others in the with others virtual objects, and to share and create enable participants to use hand gestures Some immersive environments in virtual social and participate Facebook Spaces, for example, allows participants to use facial expressions virtual environment. can convey excitement, limited, participants are tasks. Though Facebook Spaces facial expressions different interaction through happiness, and calmness. These environments can be accessed through a head mounted display (HMD) like an HTC Vive or an , but they are not (HMD) like an HTC Vive a head mounted display or an Oculus Rift, but they are can be accessed through These environments or mobile platforms. WebVR through access some of these immersive environments limited to HMDs. Participants can also There are immersive environments available that allow for teams and organizations to train or collaborate on a global scale. These to train or collaborate on a global scale. available that allow for teams and organizations immersive environments are There people by simply having them log into a system. can be private or public and can connect environments • • • • • • masie.com www.masie.com

masie.com 3 Lea r Lea r “VR, AR, Mixed Reality & More in 2018" “VR, AR, Mixed Reality & More in 2018" Immersive Realities Immersive Realities masie.com masie.com for Learning and Performance for Learning and Performance Author: Bobby Carlton | Foreword: Elliott Masie Author: Bobby Carlton | Foreword: Elliott Masie ning CONSO R Where Do Immersive Realities in Learning Succeed? ning CONSO R An Updated Report from The MASIE Center An Updated Report from The MASIE Center Immersive tech can be a powerful multi-sensory tool, both psychologically and physically, putting learners into a supercharged digital learning environment where they can experience dangerous scenarios without the risk of actual consequence, but also learn in a personalized environment that they can control and alter. The participant can do things in an immersive learning environment that they cannot do in a real-world learning environment. TIUM TIUM

A recent study conducted by the Beijing Bluefocus E-Commerce Co, Ltd and Beijing Wisdom iBokan Wisdom Mobile Internet Technology Training Institution showed that the retention rate more than doubled when participants acquired new information through an immersive learning environment vs. traditional methods. NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO, FL

May 23, 2018 In a study conducted by STRIVR, an organization used VR to bring construction sites into the classroom forMay 23, 2018 training. The results re- duced the amount of time in training by 40%.

The data available shows positive results when organizations implement a form of immersive reality in their learning environments. Reduced training times, better performance, faster transfer of skills, and creative thinking are just some of the benefits of this type of learning.

What Can the Participant Do in an Immersive Reality Learning Environment? Lea r Like VRLearn, immersive realities in learning succeed in giving participants “VR, AR, Mixed Reality & More in 2018" Immersive Realities masie.com for Learning and Performance Author: Bobby Carlton | Foreword: Elliott Masie

learning environments that they can personalize and control, and where ning CONSO R

they can do things that aren’t possible in a real-world environment, all An Updated Report from The MASIE Center while enabling a physical and emotional response with risk and empathy playing a large role in the overall experience. Microsoft & Volvo Car AR TIUM 360° Immersive Views of the Workplace or the Learning Environment Provide Opportunities for Contextual Learning

The learner is able to: NOVEMBER 4 – 7, 2018 | ORLANDO, FL • Move around and explore the immersive environmentMay 23, 2018 through “transporting.” • Try things in a safe, simulated environment - without consequences. • Manipulate, shrink, and enlarge objects in all directions. • Experience scenarios from multiple perspectives. • Change their sex and manipulate how they look. • Move freely in the experience and look through panels and walls. • Manipulate the laws of physics. • Interact with AI. • Collaborate with others around the globe. Walmart VR Training

Learners Create Personalized Learning Experiences

The learner is able to: • Control, direct, and customize the course. • Change their perspective at any time. • Start over and retry an experience. • Change the speed of the course. • Create an experience and share with others. • Take screenshots or record their experience to share with others. • Remove or add elements in the experience. Volkswagen VR Training

www.masie.com 4 Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018 Observe a problem, form hypothesis, and continue to try again and again until success is a hypothesis, test that Observe a problem, achieved. solving. This encourages the learner to keep in their problem allowing them to be creative Practice and fail forward, trying. successful than a previously productive to be faster or more prove one that might Seek an alternative approach, attempt. Attempt tasks multiple times. in their pursuit. be creative new solutions and Fail without risk, which encourages them to explore Think unconventionally to explore more options and alternate solutions. more Think unconventionally to explore data. more receive React to many elements of a story and, in return, a physical experience. Learn new skills through Use muscle memory to learn a new skill. ways. in the same or in altered Experience scenarios over and over, Be a participant and not an observer. Experience scenarios, new techniques and procedures, and prepare for a difficult task without having to worry about for a difficult task without and prepare procedures, Experience scenarios, new techniques and or use of resources. failure dynamic way with ZERO constraints. Experience a story in a much more Bring up body temperature and feel tense, causing muscles to tighten up and flex. and feel tense, causing muscles to Bring up body temperature without risk. to fail with the freedom options/solutions different Explore and curiosity. excitement, Feel emotions like fear, treadmill. the use of an omnidirectional and run through Walk haptic feedback. through Feel objects in an immersive environment a special sensory mask. Smell over 30 odors through Experience full physical motion in the real world to navigate a scenario in an immersive environment. scenario in an immersive environment. world to navigate a Experience full physical motion in the real Feel like they are taking an actual risk and make decisions accordingly. and make decisions accordingly. taking an actual risk Feel like they are of the opposite sex, someone with of another person (e.g. someone the perspective from Experience a situation Shoes” experience. Your nationality). This is called the “In or someone with a different a disability, cultural etiquette. Understand workplace or location-specific of those behaviors on themselves and others - than they normally effects would and experience the Behave differently without consequences. Explore multiple failure scenarios. multiple failure Explore experts. Collaborate with other without the worry of wasting resources. new ways to be successful Explore Take the test/course multiple times and explore multiple solutions. multiple times and explore test/course multiple the Take to fail without risk. options/solutions with the freedom different Explore • • • • • • • • • • • • • • • • • • • • • • • • • • • • • The learner is able to: The learner is able to: The learner is able to: The learner to: is able The learner is able to:

Learning CONSORTIUM Learning CONSORTIUM NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO, FL

www.masie.com Practice and Fail Forward Often Forward Fail and Practice StoryLIVING Physical and Emotional Engagement Emotional Physical and Empathy and Risk Drive Engagement Drive Risk Empathy and Multiple Pathways Create Multiple Approaches to Learning Learning to Approaches Multiple Create Pathways Multiple masie.com

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www.masie.com

May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for Immersive Realities Immersive Realities Immersive Hype Handling for Immersive Realities Hype Handling for React more naturally. With the ability to “alter” storytelling into storyLIVING, the learner will react differently in each With the ability to “alter” storytelling into storyLIVING, the learner differently will react naturally. React more situation. sit, stand, that feels natural and allows participants to explore, environment Collaborate with others globally in a virtual and interact. world. do in the real Do things they that can’t Be fully engaged. All of their senses are being pushed to make important choices and reactions based on what they important choices and reactions being pushed to make Be fully engaged. All of their senses are and feel. see, hear, and a feeling of risk or paths and have physical and emotional engagement, which leads to empathy multiple Explore failure. motivation to complete a task or avoid Compare success and failure rates from different experiences. different rates from success and failure Compare taken. of various routes productivity Compare in each story or path. how they physically reacted See a comparison of level. with teams, individuals, or on a company-wide training used for future Contribute data to be Complete on-the-fly training when needed. Complete on-the-fly solving. problem productive and more Open up doors to faster Collaborate with another learner or a team - locally or globally - or with AI. The collaboration could be examined from with another learnerCollaborate from could be examined AI. The collaboration globally - or with or a team - locally or team to team in VR. from learnerevery angle and the could move freely • • • • • • • • • • • • The learner is able to: The learner to: is able The learner is able to: It’s good to be excited about immersive reality, but you should be agnostic in your approach to leveraging it as a mechanism in L&D. to leveraging it as a mechanism but you should be agnostic in your approach good to be excited about immersive reality, It’s We all learn differently, and some learners may prefer one method over another. Immersive learning as one should be considered one method over another. and some learners prefer may all learn differently, We not the only option. option in the learning environment: Immersive reality is just one of the many possible technologies/approaches you could bring into your learning environment. With you could bring into your learning is just one of the many possible technologies/approaches environment. any Immersive reality always be the best method for your organization’s goal, you need to pick the best method to achieve it. Immersive learning won’t goals. Immersive realities in learning can be impressive when experiencing them for the first time. It’s easy to get caught up in the easy to get caught up when experiencing them for the first time. It’s in learning can be impressive Immersive realities But immersive learning can be gathered. isn’t possibilities based on what participants can experience, as well as the data that L&D, you need to looking at immersive tech for your organization’s not the right solution at all. When perfect and, in some cases, it’s or even experienced for yourself. be taken in by the hype of the technology based on what you might have heard be agnostic. Don’t Use caution, like with any other new approach. Combine All of the Above to Achieve the Immersive Realities in Learning Immersive the Achieve of the Above to Combine All "All-In" Effect Data-Rich Environment Social Collaboration Option Collaboration Social

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL

Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 in Learning of Immersive Realities May 23, 2018 Some of the Challenges and Limitations Some of the Challenges How much could this cost? How much could this scalable? Is the immersive learning environment you caught up in the hype of immersive learning? Are Are you able to create content specific to your needs? content specific to your you able to create Are method do you use? the experience to employees and what How do you deliver you using the right form learning of immersive Are to achieve your goals? learning environment? for an immersive realities Is your team prepared bringing AR/VR/MR into your L&D efforts? What is involved with Is there a simpler way to get the same results? to get the same a simpler way Is there to your training needs? content available specific Is there • • • • • • • • • • Some participants could still experience VR sickness, which is when one feels dizzy or disoriented from the immersive dizzy or disoriented from Some participants could still experience VR sickness, which is when one feels environment. your compliance officer. tech learning for immersive from approval may struggle to get You Immersive learning environments aren’t easily adopted. They take time, resources, and training on AR/VR/MR. For some easily adopted. They take time, resources, aren’t Immersive learning environments HMDs can be uncomfortable and cumbersome to wear for long for the user. immersive learning experiences, an HMD is required periods of time. This approach is not yet mainstream, so getting an organization or an entire industry behind an approach for immersive realities for immersive realities industry behind an approach or an entire so getting an organization is not yet mainstream, This approach learning could be difficult. Getting employees up to speed on the technology behind an environment for immersive realities in learning may be difficult. for immersive realities Getting employees up to speed on the technology behind an environment Compatibility can be an issue. essential to deliver any form of Both are on connectivity and power. in learning relies for immersive realities An environment informationimmersive learning. or updates. In some parts of the globe, it is a struggle to receive The cost of a large-scale immersive tech hardware distribution could be high. immersive tech hardware The cost of a large-scale The immersive learningpassive. experience can be short with the participant being or have guided are the experiment. Instead, they the participant to direct do not allow Some immersive learning environments limited options. The technology used in an immersive learning environment still doesn’t provide the learner the with true physical feedback. An object provide still doesn’t The technology used in an immersive learning environment Some organizations feel the same in an immersive world. world doesn’t that would normally be immovable or heavy in the real equal physical feedback in both worlds when it comes do provide to match their , which have built physical structures same experience. the but hand-held objects and items within the virtual world do not provide to structural environments,

Learning CONSORTIUM Learning CONSORTIUM NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO, FL

www.masie.com • • • • • • • • • • • Questions You Need to Ask Before Choosing Immersive Realities for Learning: for Realities Immersive Choosing to Ask Before Need You Questions masie.com

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May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for

Immersive Realities Immersive Realities Immersive www.masie.com – AR combines VR with – Not to be confused with mixed reality, – Not to be confused with mixed reality, – MR is when digital and physical actions interact – MR is when digital and physical actions – VR is a multimedia or computer-simulated reality that creates a that creates reality or computer-simulated – VR is a multimedia – Audio AR uses audio content to Types of Immersive Reality Experiences Reality of Immersive Types merged reality is different in the sense that users can use their actual in the sense that is different reality merged the AR object by hands in the experience. Users can manipulate holding a physical object that uses special markers to launch the AR experience over the physical object. The user can then physically hold AR in their hands with the help of a mobile device, a tablet, or an able to physically users are reality, merged HMD. Through navigate storylines, information, and virtual images. They can the objects with others simply by handing over the also share physical object. the user’s view of the real world to provide a composite provide world to view of the real the user’s A computer or mobile device superimposes VR view. Examples environment. real-world images over the user’s HoloLens. Another of this can be seen with a Microsoft to a a route example is your mobile device showing turns. and street destination using arrows Audio AR Audio Merged Reality Merged Mixed Reality Augmented Reality Virtual Reality with each other in real time. This experience is mostly seen when a with each other in real form physical play. is actually part of the game video game player’s camera, a real-time screen, This is made possible by using a green A the game play. from images and background and foreground the is used to merge Broadcaster called Open product software to uses a controller digital and physical images. The participant them, etc. to lift up objects, throw emulate hands in order enhance the object you are looking at through a pair of looking at through enhance the object you are special glasses called AR glasses. Audio AR “sees” by motion sensors that can detect using on-board facing, plus GPS you are which direction precisely location, to detect objects like buildings and social media businesses, as well as information from and Facebook. The concept of Audio AR sites like Yelp was developed by Bose and made its debut at the 2018 Conference. SXSW Technology full 360° immersive experience for the user. Users can experience VR with only 360° video Users can experience for the user. full 360° immersive immersive experience if they use but can have a more or 360° photographs order (vs. just video or photographs). In audio and video together the the audio cues need to match for VR to be truly immersive, experience. This the VR fully processes visuals so the brain to real-world can be similar immersive environment or to fantasy-based locations, experiences and locations, 360° video, or a VR to by using 360° photos, immerse the user. • • • • •

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL Immersive RealitiesImmersive Realities for Learning headsets and – These devices are Performancefor Learning and Performance “VR, AR, Mixed VR Training Volkswagen Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018" – Non-mobile and non-headset platforms like use – To experience an immersive environment, the user inserts their experience an immersive environment, – To

An Updated Report from The MASIE CenterAn Updated device by utilizing a mobile through able to experience an AR environment – Users are Report from The MASIE Center – The user can access VR without any type of headgear simply by using a mobile device and – The user can access VR without any type Author: in a VR – The user can participate Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018 – This form of AR uses any mobile device that runs iOS or Android software, combined with a physical object software, – This form of AR uses any mobile device that runs iOS or Android How Immersive Reality Experiences are Delivered are Reality Experiences Immersive How – WebVR is any VR experience that is delivered through a website. Though it doesn’t fully immerse the learner, the fully immerse the learner, a website. Though it doesn’t through is any VR experience that is delivered – WebVR 1. Developers are able to create custom experiences for any iOS device through software called ARKit. software device through custom experiences for any iOS able to create 1. Developers are called ARCore. a software through device custom experiences for any Android 2. Developers can create those apps. easily updated through custom apps and are to the user through can be delivered Both ARKit and ARCore JigSpace, HoloGo, and Orb. Other examples include social media AR apps are Examples of mobile AR experience providers like Facebook, Snapchat, and Instagram. a camera in a smartphone or tablet. learner is able to manipulate objects and explore 3D worlds through a trackpad, keyboard, or computer mouse. There isn’t a isn’t or computer mouse. There a trackpad, keyboard, 3D worlds through learner is able to manipulate objects and explore empathy. is some emotional feedback through physical experience, but there computers built into one system, also known as Standalone Headsets, where users are free of any cables limiting their movement. of any cables limiting their movement. free users are Headsets, where one system, also known as Standalone computers built into able to Users are a 360° immersive experience, though maybe not as robust. headsets, these devices can deliver Like tethered objects. These devices use a technology known as well as interact with and manipulate in the virtual environment move around hand tracking during the experience, but without the use of externalas inside-out tracking, which allows for sensors. Examples of Glass HoloLens and Google the HTC Vive Focus and Oculus Santa Cruz for a VR experience. Also, Microsoft’s these headsets are both deliver an AR experience. headphones (optional). They can still have many of the same experiences that they would through or any other Google Cardboard many of the same experiences that they would through headphones (optional). They can still have still be able they are get the full immersion that they would with headgear, Although they don’t type of mobile device headgear. a the most popular because it only requires this version of the immersive experience seems to be to experience VR. Currently, mobile device. designed to provide a merged reality experience that users can physically control with their hands and various screen swipes. with their hands and various screen experience that users can physically control reality a merged designed to provide Wand. and YeeHaw of this type of experience include MergeCube Providers depth sensors to create a VR and AR image of one’s hands on a desktop computer or through a special HMD; they emulate hand through hands on a desktop computer or a VR and AR image of one’s depth sensors to create learning teaching assembly in a manufacturing plant, to a from time. This technology could be used for anything real in gestures to medical training. step-by-step process, Physical AR Computer Hardware Sensor VR and AR VR and Sensor Computer Hardware WebVR Mobile Augmented Reality Mobile Augmented Mobile Virtual Reality Mobile Virtual Mobile Device Inserted into Headgear into Inserted Mobile Device Non-Tethered Headset VR/AR with Inside-Out Tracking Inside-Out with VR/AR Headset Non-Tethered Tethered Headset VR Headset Tethered mobile device into a Google Cardboard, Samsung Gear 360°, or any other type of mobile device headgear, along with type of mobile device headgear, Samsung Gear 360°, or any other mobile device into a Google Cardboard, and most of these VR to a computer the user to be tethered require headphones (optional). This form doesn’t of immersion and interactive scenarios. experiences can be 360° photos, videos, experience by using a VR-enabled computer with a tethered VR headset a VR-enabled computer with a tethered experience by using Oculus Rift, Mounted Display - HMD) like Facebook’s (also known as a Head and HTC Vive.PlayStation VR, or the The user has the ability to move freely to emulate using a handheld controller while interact in the VR environment in which to move about because has a limited area VR hands. But, the user to a computer. tethered they are

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• • • • • • • •

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2018 23, May 2018 23, May Team Building/Development Team Customer/Client Engagement Marketing/Branding Sales Performance Support Scenario Training Equipment Training of Skills Refreshing Collaboration Remote Work • • • Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | • • Carlton • • • • Bobby • Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An For immersive technology to evolve and be successful in the For immersive technology to evolve and help push the content is essential. To learning environment, with immersive learning and agenda of content creation now available to are experiences, a number of resources easy-to-use tools to build your own 3D simple, create models and AR/VR environments. Many of these development tools have eliminated the need an immersive for extensive coding knowledge to create to a “plug very close are while some resources environment, scenarios and environments. and play” model for creating Although coding experience would be helpful when building necessary. it isn’t your immersive learning environment, These tools can be used to build your own custom immersive experience that could be specific to your industry and accessed via multiple delivery platforms.

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for Immersive Realities Immersive Realities Immersive How Organizations are Using Forms of Using Forms are Organizations How Immersive Reality Learning Experiences in L&D Experiences Learning Reality Immersive Creating Your Own Immersive Realities for Learning Immersive Your Own Creating Role Reversal Continued Learning and New Process/Procedures Assembly Training Certification Leadership Training Recruitment Onboarding Employee Job Training of Skills Transfer • • • • • • • • • For Examples of Organizations Using Immersive Realities see Appendix in Learning, B. For Examples of Organizations

Examples of where immersive realities in learning are being used in the workforce include: used in the workforce being in learning are immersive realities Examples of where Organizations are turning to immersive realities in learning because they can be incredibly diverse tools for multiple layers of the diverse in learning turning because they can be incredibly realities to immersive are Organizations and the work environment. classroom Immersive learning is finding its way into more L&D environments as organizations look for alternate classroom methods that support look for alternate classroom as organizations L&D environments Immersive learning is finding its way into more learning.efficiency and deep Development tools for immersive experiences are available in various formats through the web and software, as well as iOS and formats the web and software, available in various through Development tools for immersive experiences are apps. Android Own Immersive Learning Experience, see Appendix C. to Build Your For Examples of Resources

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

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Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018 What is the State of Immersive Realities in Learning in 2018? Learning Realities in Immersive State of the What is and Experiment with Immersive Realities in Learning in 2018 Learning in Realities with Immersive and Experiment How can these technologies be adopted in an effective manner, keeping ROI manner, in an effective How can these technologies be adopted and attainment of performancein mind? objectives What hardware works best for what we need to achieve? works best What hardware How can this be used for leadership development? Do we have access to the key tools that are used to create custom used to create are Do we have access to the key tools that immersive learning programs? in in our industry using immersive realities other organizations How are learning? Can we plug immersive simulations into an already-built ecosystem? an already-built Can we plug immersive simulations into development How do we construct an immersive-realities-in-learning team? and cost effective? accessible How can we make immersive learning more What value do Immersive Realities in Learning really provide in the provide Realities in LearningWhat value do Immersive really learning (vs. just adding the “cool factor”)? cycle by the Compliance team? How do we get it approved How easy is it to update content? How easy is it to update a customized with a VR development company to get How do we contract budget? game design - on a How can we scale and deliver global programs given the necessary hardware given the necessary hardware deliver global programs How can we scale and costs? investment and maintenance What type(s) of learning best? content fits immersive technology How difficult is it to create this type of learning? create How difficult is it to set for this type of learning? is the instructional design skill How difficult/different

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Immersive realities in learning are evolving and have definitely found their way into the workforce. Though their current footprint in Though their current evolving and have definitely found their way into the workforce. in learning are Immersive realities paying attention. and industries are L&D is small, it is deep, and organizations This is a concept on the radar screen of many organizations and industries. So, how do we use it to improve L&D, create a more a more L&D, create and industries. So, how do we use it to improve of many organizations This is a concept on the radar screen environments? results - without disrupting our current and get positive efficient work environment, Immersive realities in learning are gaining traction around the globe. Although they don’t provide perfect solutions, they offer another perfect solutions, they offer provide the globe. Although they don’t gaining traction around in learning are Immersive realities experiences: something that traditional in extreme layer to L&D, one that can be manipulated in many ways and place participants always do. learning can’t t have made the idea of immersive tech more familiar to users. AR filters in social media apps like Facebook, Instagram, and Snapchat have made the idea of immersive tech more being downloaded for shopping, entertainment, and learning,With immersive stores many AR apps found in the iOS and Android in how we socialize. role slowly starting to play a larger are realities Immersive realities in learning are growing rapidly around the globe. More and more industries and organizations are being creative being creative are industries and organizations and more the globe. More rapidly around growing in learning are Immersive realities using gamification of AR and VR experiences or custom-built experiences to help boost their L&D. Organizations in their approaches, their own unique immersive learning experiences, based on the informationhave access to tools to create they want to transfer to of being able to develop a custom AR app makes it options. The freedom AR and VR software multiple, free their participants, through to focus on its specific learning goals and individual tasks. easier for an organization • • • • • • • • • • • • • • • • masie.com

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May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for Immersive Realities Immersive Realities Immersive The Future of Immersive Realities in Learning in Realities of Immersive The Future For Examples of Immersive Realities with Chatbots/Smart Speakers/AI/ Blockchains, see Appendix D. For example, one organization is merging VR and AI to teach robots simple VR and AI to teach robots is merging For example, one organization the tasks – without having to write any code. Using VR, they show the robot until it the actions it has been shown using AI, repeats task, and the robot, that task. What normally takes months and months of coding has mastered to less than an hour of work. has been reduced Immersive learning environments need to grow beyond their current states states current beyond their need to grow Immersive learning environments in do this, immersive realities to become trusted parts of modern L&D. To within being explored learningnew ideas that are need to incorporate learning and industries. How could immersive and chatbots organizations benefit your L&D, or how could blockchains and smart speakers leverage immersive learning environments? Chatbots/Smart Speakers/AI/Wearables/Blockchain Chatbots/Smart There are still many questions about the roles that immersive realities in learning but it is safe to say that a will play in the workforce, that immersive realities still many questions about the roles are There exist at various levels within our workplaces. will variety of roles The current K-12 environment is dedicating more and more time and resources to the idea of immersive tech in the classroom. in the classroom. to the idea of immersive tech time and resources and more is dedicating more K-12 environment The current roles common, playing larger becoming and Oculus Rift headsets and websites like Google Expedition are Devices like MergeCubes learning to multiple forms tech at a young age. Students are how to code of immersive and giving students exposure in the classroom and collaborate on also able to share VR and AR. They are and scenarios through exploring multiple environments 3D objects and are in learning. idea of an immersive K-12 and higher education, the As learners realities immersive move on through ideas through These current learning becomes the normlearning environments. them and will be an expectation for their future for environment of They will be comfortable with this style in learning almost daily. employees) will have used immersive realities students (and future learning education, which will eventually extend into the workplace. as they continue their To understand where immersive realities in learning are going, we need to look at the K-12 learning going, we need to look in learning environment. are immersive realities understand where To Today’s K-12 Student Becomes Tomorrow’s Employee Tomorrow’s Becomes Student K-12 Today’s Immersive realities in learning will have future roles; how big those roles will be is still undetermined. will we do know is that What roles how big those roles; in learning will have future realities Immersive push help the globe. To all over day in some capacity within organizations each and more is being used more immersive technology have committed to the Google, and Facebook companies like Microsoft, learning in forward, realities the agenda of immersive as in our work environments. it can play in our everyday lives as well technology and the role development of immersive

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018" Contracted Author Contracted

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie

Bobby Carlton’s Personal Conclusion Personal Carlton’s Bobby May 23, 2018 May 23, 2018

Learning CONSORTIUM Learning CONSORTIUM www.masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL NOVEMBER 4 – 7, 2018 | ORLANDO,Carlton ([email protected]) Contracted Author: Bobby in Bobby is a writer for VRScout, a publication dedicated to exploring new advancements role FL immersive reality’s that could impact human potential. He also explores immersive reality consumer outside of the gaming industry – as an L&D tool and as a mechanism to build like with organizations marketing and branding. He has partnered engagement through and NYS DOT to consult on their initiatives to bring AR/VR Motorola, Siemens Technology, for the Western presenter elements into their work landscapes. Bobby is a frequent of immersive role (on the University Digital Marketing Class in Bellingham, WA Washington Radio guest technology expert on UK Talk marketing and branding) and a regular in realities Bobby was Mikes, and Adam Catterall. like The Gadget Hour with Andy Jaye, The Two Programs the globe for the annual around to join a panel of other VR industry experts from asked recently 2018 VR Awards.

In my personal opinion, if organizations and industries don’t explore this type of learning now, they’ll be left behind and will spend a this type of learning now, explore and industries don’t In my personal opinion, if organizations and time trying to catch up later. lot of resources in first and then inch our way into the pool? Do we just not enter the pool? Do we dip our toes in first and then inch our way into the Ask yourself, “Do we just leap into the in learning. all valid questions when it comes to immersive realities water?” These are For now, the idea of immersive technology learning is on the radar screen of many organizations. They just need to figure out the best They just need to figure of many organizations. technology learning the idea of immersive is on the radar screen For now, workflow. the current without completely disrupting way to bring it into their environments I do feel that there is a bigger future for immersive realities in learning. With each evolution of the technology, we do get closer. we do get closer. in learning. With for immersive realities is a bigger future each evolution of the technology, I do feel that there large and it helps that many in their approaches and industries that use a form being creative learning of immersive Organizations are technology learning. have committed to some level of immersive organizations In my 2017 VRLearn report, I said that I felt that the future of immersive tech wasn’t with hardware; rather, that it was about the that rather, with hardware; of immersive tech wasn’t I said that I felt that the future In my 2017 VRLearn report, that evokes a physical and emotional response I still believe that. It needs to be an experience to the learner. experience delivered but it also needs to let the learner fail without needs to stoke the coals of innovation and curiosity, The experience the learner. from is just the delivery method. The experience is what will matter. consequences. The hardware While interest in immersive realities in learning is growing, the technology and concepts are still evolving and trying to find solid still evolving and trying to find solid the technology and concepts are in learning is growing, immersive realities in While interest in learning realities will be adoption. Until then, immersive case studies, and more data, more need more footing in L&D. We caution. and also great curiosity with great approached The wave of wireless and affordable VR/AR is here with hardware like Facebook’s . Lowering the price of the headset opens Oculus Go. like Facebook’s with hardware VR/AR is here and affordable The wave of wireless on their own time, using their own equipment. the idea of immersive reality possibilities for individuals to explore up more There have a been a lot of advancements in hardware, software, and web applications that are used to deliver immersive learning that are and web applications software, in hardware, have a been a lot of advancements There more is making virtual environments use. Software comfortable and easier to become more have seen hardware We environments. realistic. digital interactions more technology like AI, which makes through realistic The modern classroom needs to be an environment that can get straight to the point without losing or abbreviating the information. without losing or abbreviating that can get straight to the point to be an environment needs The modern classroom learner can be flexible while giving the in learning the lesson the ability to customize that the classroom show Immersive realities the information.without watering down The new workforce has a busy, fast-paced, modern culture where the learning environment needs to be flexible. Of course, modern needs to be flexible. Of course, the learning environment where fast-paced, modern culture has a busy, The new workforce also new skills to employees, but the learning training to teach, sharpen, and transfer on traditional environment L&D still needs to rely faced to learn know what they need until they are the employee doesn’t on-the-fly training. In some cases, needs to accommodate with a task on the job. masie.com

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May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An

“VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR, for Learning and Performance and Learning for Performance and Learning for Immersive Realities Immersive Realities Immersive

An all-in-one system called SimSpray that utilizes VR hardware paired with a custom sensor and custom "Spray Gun" with a custom sensor paired An all-in-one system called SimSpray that utilizes VR hardware controller. customer experience center. VR app that gives customers a tour of a flagship Google Cardboard VR training with the Experimenting with a virtual paint-spraying game as a learning tool. Input goes to instructor-led system as a video to show students. output fed into the Livestream • • • environment. Training as opposed to the live classroom Pfizer – Pfizer uses Virtual Classroom experience and as a method to enhance clients’ training Booz Allen Hamilton – BAH is using VR to enhance the onboarding programs. on the road. UPS – UPS uses VR to train drivers to spot potential hazards materials. Linde – Linde uses VR to train drivers to safely handle hazardous KBR – KBR is using a gambit of immersive technology delivery methods for safety training on hazardous processes and processes training on hazardous KBR – KBR is using a gambit of immersive technology delivery methods for safety equipment. These include Oculus Rift, HTC Vive, HoloLens, and tablets/smartphones. Viacom – Viacom is using AR codes on classroom handouts that link to class content. Viacom – Viacomclassroom is using AR codes on Axalta Coating Systems uses multiple VR approaches: Citibank – Citibank is exploring the idea of using AR to create holographic workstations in which employees could work and holographic workstations in which employees of using AR to create Citibank – Citibank is exploring the idea collaborate with other team members. Accenture – Accenture is using various immersive reality delivery methods ranging from cardboard solutions to Oculus Rift for solutions cardboard from delivery methods ranging using various immersive reality is – Accenture Accenture skills, L&D, and immersive gaming. leadership training, presentation Walmart – Walmart is using VR to train employees in how to prepare for sales like those on “Black Friday” as well scenario training for sales like those on “Black is using VR to train employees in how to prepare – Walmart Walmart learning its own custom VR a VR startup called Spatialand to create even purchased for customer complaints. The company experiences. Volkswagen – The Volkswagen group made a commitment in 2018 to train 10,000 employees in areas like vehicle assembly, like vehicle assembly, in 2018 to train 10,000 employees in areas made a commitment group – The Volkswagen Volkswagen customer service. employee training and development, and videos linked to AR apps that allow learnersChoice Hotels – Choice Hotels uses training at posters, to point their smartphones (Mursion) to do role also working with a VR company workbooks, etc. and watch informative videos. They are computer screens, playing with "live" avatars. Oculus Rooms IrisVR Facebook Space VRChat Cisco Spark AltSpaceVR Rumii (Doghead Simulations) • • • • • • • • • • • • Examples of Organizations Using Immersive Realities in Learning Learning in Realities Immersive Using Organizations of Examples Appendix B • • • • • • • Appendix A Appendix for Collaboration Environments Immersive

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

Learning CONSORTIUM masie.com NOVEMBER 4 – 7, 2018 | ORLANDO, FL Immersive RealitiesImmersive Realities for Learning and Performancefor Learning and Performance “VR, AR, Mixed Reality & More “VR, in 2018" AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE CenterAn Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: ElliottAuthor: Masie Bobby Carlton | Foreword: Elliott Masie May 23, 2018 May 23, 2018

We could use immersive realities in learning with smart speakers for curation and more efficient engagement with learners. in learning with smart speakers for curation and more use immersive realities could We We can create a personalized experience. Customers or employees can choose a VR/AR avatar that they relate to. they relate a personalized experience. Customers or employees can choose a VR/AR avatar that can create We changes in L&D, or of the full view of progress, use immersive learning could with blockchain technology for a larger We our ability to make changes as needed. time, increasing in real organization We could use immersive technology combined with chatbots, smart speakers, and AI for more robust, 24x7, on-the-fly training or robust, use immersive technology combined with chatbots, smart speakers, and AI for more could We customer service that would eliminate wait times. A chatbot with AR or VR could bring a new level to the learning experience. A robot could teach humans and be able to respond and be able to respond could teach humans A chatbot with AR or VR could bring a new level to the learning experience. A robot is confusion. to questions and understand if there Chatbots combined with AI and VR could assist in customer support, employee training, on-demand learning,Chatbots combined with AI and VR could assist in customer support, employee and help desks. We could give chatbots a face for better data collection, interaction, and human action. could give chatbots a face for better data collection, We commands, immersive technology to understand questions, and speech pattern through Chatbots can utilize facial recognition to adjust tones of the conversation with participants. and emotions, and for conversations or ZapWorks Zappar Strata Unity Engine Unreal Sketchfab Snapchat Orb Placenote Roomful Google Poly Jigspace Mirra ARCore (Google) ARCore ARKit (Apple) Blippar Amazon Sumerian AppyPie

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• • • • • • • • Appendix D Speakers/AI/Blockchains with Chatbots/Smart Immersive Realities of Examples • • • • • • • • • • • • • • • • • • Appendix C Appendix Experience Learning Immersive Own Your Create to Resources masie.com

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May 23, 2018 23, May 2018 23, May Author: Bobby Carlton | Foreword: Elliott Masie Elliott Foreword: | Carlton Bobby Masie Author: Elliott Foreword: | Carlton Bobby Author: An Updated Report from The MASIE Center MASIE The from Report Updated An Center MASIE The from Report Updated An Produced by: by: Produced “VR, AR, Mixed Reality & More in 2018" in More & Reality Mixed AR, 2018" in “VR, More & Reality Mixed AR, “VR,

for Learning and Performance and Learning for Performance Learning CONSORTIUM and Learning for Contact: Elliott Masie – [email protected] Immersive Realities Immersive Realities CONSORTIUM Masie Learning The Immersive Elliott Masie’s Learning CONSORTIUM is a 20-year-old vendor-neutral collaboration of over 200 global collaboration of over 200 global vendor-neutral Learning CONSORTIUM is a 20-year-old Elliott Masie’s research and development activity. Never in history has learning been more energized, challenged and challenged has learning energized, Never in history been more and development activity. research CONSORTIUM is a unique collaboration of organizations with shared passion about the future of learning. passion about the future with shared CONSORTIUM of organizations is a unique collaboration stretched by changes in content, social media, collaboration, technology and business shifts. The Learning by changes in content, social media, stretched companies. It is a non-stop source of learning exploration, common work projects, and access to innovative and access to innovative of learning work projects, exploration, common a non-stop source companies. It is

Immersive Realities for Learning and Performance “VR, AR, Mixed Reality & More in 2018"

An Updated Report from The MASIE Center Author: Bobby Carlton | Foreword: Elliott Masie May 23, 2018

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