About the Contributors

Christopher G. Reddick is an associate professor and chair of the Department of Public Adminis- tration at the University of Texas at San Antonio. Dr. Reddick’s research interests are in e-government, public budgeting, and employee benefits. Some of his publications can be found in Government Infor- mation Quarterly, the e-Service Journal, and Public Budgeting & Finance.

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Hazman Shah Abdullah is a Professor at the Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Malaysia. He teaches and researches human capital, service and quality management. His currently research projects/interests include governance and e-government, public service guarantees and governance of quality standards certifiers.

Basilio Acerete is assistant professor in the Department of Accounting and Finance at the Univer- sity of Zaragoza (Spain). He is member of the research team led by Lourdes Torres in the accounting, management, and auditing of public sector reforms. His research interests include e-government and public private partnerships and he has published in Governance, Government Information Quarterly, Critical Perspectives in Accounting and European Business Organization Law Review.

Stephen K. Aikins received his PhD in public administration from the University of Nebraska- Omaha. He is currently an assistant professor of public administration at the department of government and international affairs, University of South Florida (USF). He joined USF from Bank of the West where he was an assistant vice president for internal audit. He is a certified public accountant and a certified information systems auditor. His research interests are public information systems management, public financial management, economic policy, citizen centered e-government and risk-based policy evaluation.

Kim J. Andreasson is a senior editor at the Economist Intelligence Unit’s Industry & Management Research division, which conducts and publishes sponsored research. He previously spent four years at Civic Resource Group where he served as project manager for the United Nations Global E-Readiness Reports. In this capacity, Mr. Andreasson recruited and supervised the research team as well as con- tributed to the final reports. Mr. Andreasson serves on the editorial board of theJournal of Information Technology & Politics. He is an elected member of the Pacific Council on International Policy (PCIP), the International Institute for Strategic Studies (IISS) and is a John C. Whitehead Fellow at the Foreign

Policy Association. Mr. Andreasson received a Bachelor of Arts, magna cum laude with honors, from New York University and a Master’s of international affairs from Columbia University.

Andreas Ask is a PhD student in Informatics at Örebro University (Swedish Business School) in Sweden. Andreas graduated with a master in informatics 2007 from Örebro University. His research area is eGovernment; focusing on providing new knowledge about the nature and importance of different promoting and inhibiting factors, ways of overcoming obstacles, and understanding of how to use ICT for realizing benefits from ICT use in government. To understand how convergence can be achieved across multiple government organizations. Beside his PhD works he is also involved in several research projects in Bangladesh and EU.

Paul M. A. Baker, PhD, AICP, is the director of research at the Center for Advanced Communications Policy (CACP), and a senior research scientist with the Georgia Institute of Technology. He conducts research on the role of policy in advancing technology and universal accessibility goals for persons with disabilities; the operation of communities of practice and online communities in virtual environments, and public sector information policy development. Baker holds a PhD in public policy and an MA in international commerce and policy from George Mason University, and MP in urban planning from the University of Virginia.

Avonne S. Bell holds a Bachelor’s in engineering from MIT and a Master’s in public policy from Georgia Institute of Technology. Her research interests are generally in telecommunications and IT policy. She has done research on the impact of advanced telecommunications on education and people with disabilities. She currently works as a policy analyst with Booz Allen Hamilton.

Erin L. Borry is a doctoral student in the Department of Public Administration at the University of Kansas. She received her Master’s of public administration from the School of Public Affairs and Administration at Rutgers University, Newark campus in May 2008.

Sean Bossinger is the call center manager for the Help Desk of the University Technology Services group at Florida International University. He has worked extensively with open source computing systems, primarily on the desktop and web server platforms, since 1995, his latest implementation being the customization of a management system to assist his colleagues on the FIU Field Team with a 3,500 workstation migration to Microsoft’s Active Directory. Currently in pursuit of his PhD in public management at FIU, and a graduate certificate in geographical information system studies, he resides with his wife and two children in Coral Gables, Florida.

Mark Cassell is an associate professor of political science at Kent State University. He is the author of How Governments Privatize: The Politics of Divestment in the United States and Germany (George- town University Press, 2002) and the 2003 recipient of the Charles H. Levine Award for the best book in public policy and administration. His interest in public sector reform and government capacity has led to studies of the federal home loan bank system, tax expenditures, and e-government.

Don-yun Chen received his PhD in political science at the University of Rochester, USA in 1997. He is currently associate professor of Public Administration at the National Chengchi University, Taiwan.

About the Contributors

His research interests include democratic governance, bureaucratic politics, e-governance, public policy analysis, and institutional theory. He is also a research fellow at the Taiwan e-Governance Research Center and serve as member of the standing board at the Transparency International Taiwan.

Yu-Che Chen is an assistant professor of e-government and public management at the Northern Illinois University, USA. Dr. Chen’s research and teaching interests include e-government, IT-enabled collaboration, and program evaluation. He has published in Public Administration Review, Public Performance and Management Review, Social Science Computer Review, Government Information Quarterly, and other journals. He also published IBM reports on IT outsourcing and the use of IT in combating global health-related crises. He serves on the IT Committee of the National Association of Schools of Public Affairs and Administration and editorial boards for journals such as International Review of Public Administration.

Yun Chen was awarded PhD title in eplanning systems development by the University of Salford (UK) in 2007. During her PhD period, she held the highly prized Overseas Research Scholarship (ORS) from UK government (i.e. Universities UK). Currently, Dr. Chen is a research assistant in the University of Salford, working on a UK project called Sustainable Urban Regeneration (SURegen) (2008 –2012, 2.5 million GBP) to design Regeneration Simulator Workbench (RSW). She was working on a EU-funded project called Virtual Environmental Planning Systems (VEPs) (4 million Euros) from 2005 to March 2008, contributing to design and implement ePlanning systems.

Ik Jae Chung is a professor at Seoul National University of Technology in Korea. He is also the director of East Asia Program at Rockefeller College of Public Affairs and Policy, University at Al- bany, State University of New York. He received a PhD in public administration from the University at Albany. His current research work focuses on information management in public sector, new media and policy-making process, and technological risk management with a comparative perspective. He has developed cross-cultural programs for developing human resources in the area of information management and IT policy.

Isabel A. Cole is a librarian and document specialist who has worked at the Internet Public Library and the Indiana Talking Books and Braille Library, as well as the Software Patent Institute. Her Master’s degree concentration was library and information services, which included the study of referencing and cataloging. Her Master’s of science in information degree is from the University of Michigan.

Roland J. Cole is a lawyer and policy analyst who has worked for several think tanks and several law firms and taught in Schools of Public Policy, Business, and Law at three major universities – the University of Washington, the University of Michigan, and Indiana University. He was the co-founder and first president of the International Association of Personal Computer User Groups and the Execu- tive Director of the Software Patent Institute. He also serves as director of technology policy for the Sagamore Institute for Policy Research. His degrees are from Harvard University.

Maria Manta Conroy is an assistant professor of city and regional planning at The Ohio State University. She has researched and published on technology enhanced public participation related to egovernment in the Journal of E-government, Journal of Urban Technology, and Environment and

About the Contributors

Planning C. Her research extends to participation in watershed planning and planning for sustainable development. She teaches courses in planning for sustainable development, dispute resolution, and environmental planning.

Ian Cooper. Partner, Eclipse Research Consultants and visiting professor, School of the Built Envi- ronment, University of Salford. He has held a watching brief on the unfolding of sustainable development since the late 1980s. Since the mid-1990s he has worked extensively on stakeholder engagement in the more delivery of a more sustainable built environment - both in the UK for central government departments and regional government agencies and through a series of EU-funded projects.

Volker Coors is professor in geoinformatics and computer science at University of Applied Sci- ences, Stuttgart. His research is focused on 3D geographic information systems and information lo- gistics, in particular data management and visualization of large 3D urban models. He was involved in several national and European research projects on 3D urban modelling, location based computing and augmented reality. Current research projects include the use of 3D-GIS in Internet-based public participation for urban planning, 3D urban models for mobile pedestrian navigation and optimization of information logistic processes.

Sarah Cotterill is a research associate at the Institute for Political and Economic Governance, Uni- versity of Manchester. Sarah completed her PhD at the University of Leeds, examining how English local authorities and their partners work together to implement electronic government. She was previously a local government officer, working for many years in the fields of housing, health and community regeneration. Sarah’s main research interests are in public sector partnerships, e-government, citizen participation and civic engagement.

Mark Deakin is a senior lecturer and teaching fellow in the School of Engineering and Built En- vironment, Napier University. He is also the director of the Centre for Learning Communities (CLC) within Napier University. As the director of CLC he has been involved with many ICT-related research projects and published widely on intelligent cities, e-learning platforms and knowledge management systems for digitally-inclusive urban regeneration programmes.

Mitja Dečman graduated in 1997 at University of Ljubljana and gained Master’s of computer science in 2001. He is an assistant at Faculty of Administration for the field of informatics and currently finishing his PhD about long term preservation of authentic electronic records. He participated in several research and implementation projects on development of information systems, benchmarking systems and others considering development of e-government. He has been author and coauthor of many scientific articles and conference presentations.

Gurjit Dhillon is an IT consultant and works for a large management consultancy firm in the UK. He holds an MSc in information systems management and a BSc in information systems from Brunel University and a Higher National Diploma (HND) in business information technology. Gurjit Dhillon’s current primary research interests include e-government, transformational government (t-government), process transformation and cross-organizational process redesign (X-engineering), business process reengineering (BPR) and organizational change.

About the Contributors

Ashley Dorsey is a management analyst in the Public Works Department for the Village of Lin- colnwood in Illinois. Ashley’s urban management interests include e-government, public budgeting, intergovernmental relations and human resource management. This is Ashley’s first publication. She is a member of the International City County Management Association, the Illinois City County Man- agement Association, and the Illinois Association for Municipal Management Assistants, where she has served as the intern board representative and a member of both the Conference Committee and Programming Committee.

Jennifer Evans-Cowley is an associate professor of city and regional planning at The Ohio State University. She has published numerous articles on egovernment including in the Journal of E-government, Journal of Urban Technology, and Environment and Planning C. She teaches courses in city planning, planning administration, and infrastructure.

Howard A. Frank is professor of public administration at Florida International University in Miami, Florida, where he joined the faculty in 1988. Dr. Frank’s major research interests are in the areas of local government budgeting and productivity. Professor Frank has held a number of administrative positions during his tenure at FIU and currently serves as managing editor of the Journal of Public Budgeting, Accounting, and Financial Management. Professor Frank earned his PhD at the Florida State University and worked in several local and federal agencies prior to his academic career.

Raoul J. Freeman is professor and chair of information systems and operations management at California State University, Dominguez Hills and also chairman of the Los Angeles County Information Systems Commission. His previous positions include assistant superintendent and CIO - Los Angeles Unified School District, president -Systems Applications Inc. and manager, special projects - General Electric Corporation. He obtained his PhD from M.I.T. and has compiled a publications record of about 50 journal articles and book chapters. He is a member of the editorial board of the Journal of E-Govern- ment and the Journal of Information Technology and Politics.

Sukumar Ganapati is an assistant professor in the Public Administration Department at Florida International University (FIU). He has a PhD in planning from the University of Southern California, where he was also the assistant director of the Center for International Policy, Planning, and Develop- ment. Dr. Ganapati teaches a course on information technology and e-government in FIU. His research interests include geographic information systems (GIS), and the role of institutions in housing and community development.

Åke Grönlund is (full) professor of informatics at Örebro University (Sweden), also affiliated to dept of Informatics at Umeå University (Sweden) and Agder University (Norway). Åke’s research has a strong focus on electronic government as part of the more general topic of coordination of organizations and networks using ICT, including electronic service delivery, organizational redesign, electronic information infrastructures, and ICT-enabled coordination of work. A particular focus is developing countries, “ICT4D”. Consultant work includes the World Bank, Sida, Government, and EU projects.

M. P. Gupta is chair-Information Systems Group at the Indian Institute of Technology Delhi. He has authored acclaimed book “Government Online” and edited two others entitled “Towards E-Government”

About the Contributors

and “Promise of E-Government”, published by McGraw Hill, 2004. He is the recipient of the prestigious Humanities & Social Sciences (HSS) fellowship of Shastri Indo Canadian Institute, Calgary (Canada). He founded the International Conference on E-governance (ICEG) in 2003 which running into sixth year. He is on the jury of Computer Society of India (CSI)-Nihilent E-gov Awards and also a member of program committee of several international conferences.

Andy Hamilton is the director of the Virtual Planning Research Group in the Research Institute for the Built and Human Environment, (BuHu). BuHu is the top rated research unit in its field in the UK (6* UK Gov assessment). Andy leads research into urban information systems. He is currently technical director of the project Sustainable Urban Regeneration, SURegen, (UK Government EPSRC funded, £2.5 Million, 2008-2012) and has been the technical director of European projects such as Virtual Envi- ronmental Planning systems (VEPs – INTEREG 3b 2005 -2008) and INTELCITIES (FP7 IP 2004-5). He has published over 50 papers.

Mathias Hatakka is a PhD student in informatics at Örebro University (Swedish Business School) in Sweden. Mathias graduated with a Master’s in informatics 2006 from Örebro University. His current research areas are eGovernment and ICT supported distance education focusing on how available and appropriate technology can be used to improve the situation in developing countries. Besides his PhD works he is also involved in several research projects mainly in Bangladesh and Sri Lanka.

Marc Holzer, dean of the Rutgers School of Public Affairs and Administration, is a leading expert in performance measurement, public management and e-governance. He is the founder and director of the National Center for Public Performance, a research and public service organization devoted to improving performance in the public sector. He also developed the E-Governance Institute, created to explore the on-going impact of the internet and other information technologies on the productivity and performance of the public sector, and how e-government fosters new and deeper citizen involvement within the governing process.

Val Hooper has been lecturing for over a decade in the broad areas of information systems management; electronic commerce; strategic management; and marketing management. Her research focus is on the strategic aspects of information systems and electronic commerce, as well as on the sociological impact of information technology. She has also practised widely as a management and specialist consultant with clients emanating from a range of industries including industrial engineering, agricultural engineering, tertiary university education, national research councils, and e-commerce entrepreneurial ventures.

Naiyi Hsiao received his PhD on public administration and policy at State University of New York at Albany, USA in 2000. He is currently assistant professor of public administration at National Chengchi University, Taiwan. His research topics include government information technology management and electronic governance, policy analysis and simulation particularly aligned with system dynamics mod- eling approach, and dynamic decision making. He is also the vice director at the Taiwan e-Governance Research Center.

About the Contributors

Tong-yi Huang received his PhD from the Department of Government of the University of Texas at Austin. He is currently associate professor of the Department of Public Administration at National Cheng-chi University in Taipei, Taiwan. His research interests include Taiwan’s elite and democratiza- tion, policy learning, deliberative democracy, e-democracy and administrative elite. Professor Huang serves as a research fellow of Taiwan e-Government Research Center, on the advisory board of the Election Study Center of Cheng-chi University and Taipei University and on the standing board of Transparency International Taiwan.

Zhenyu Huang is an assistant professor in the Business Information Systems Department at Central Michigan University. He received his PhD degree in management information systems from the Uni- versity of Memphis in 2003. His research interests include data visualization, e-government, knowledge management, ERP, interorganizational information systems, website evaluation, software design, and gaming for learning. His research results have appeared in multiple MIS journals such as European Journal of Information Systems, Information and Management, Journal of Computer Information Systems, and Information Systems Management, and conference proceedings.

Tommi Inkinen is docent of economic geography and senior lecturer at the University of Helsinki in Finland. His research interests cover urban, regional and social structuring of innovation and development systems. He is currently a member of International Geographical Union’s (IGU) information society commission and the secretary of the Finnish Geographical Society.

Paul T. Jaeger, PhD, JD, is an assistant professor in the College of Information Studies and is the director of the Center for Information Policy and Electronic Government at the University of Maryland. His research focuses on the ways in which law and public policy shape access to and use of information. Dr. Jaeger is the author of more than sixty journal articles and book chapters, along with four books. His research has appeared in such journals as Telecommunications Policy, Library Quarterly, Library & Information Science Research, Government Information Quarterly, and JASIST, among others.

Jussi S. Jauhiainen is professor of applied geography and regional planning at the University of Oulu in Finland and associate professor of urban geography at the University of Tartu in Estonia. His research interests are innovation and regional policies, urban and regional development, information society, technology networks and the Baltic Sea region.

Michael J. Jensen completed his dissertation in September 2007 under the direction of James N. Danziger. He is currently a postdoctoral fellow at in the department of political science at the Univer- sity of California Irvine under the direction as well as a visiting professor at the Universitat Oberta de Catalunya´s Internet Interdisciplinary Institute. He also is a researcher on the People, Organizations and Information Technology (POINT) Project at the Center for Research on Information Technology and Organizations (CRITO). He is currently working on comparative studies of electronic government and political participation in the United States and Spain.

Tina Jukić is a young researcher and assistant lecturer in the field of public administration informatics at the Faculty of Administration, University of Ljubljana. She completed her Master’s degree there in 2007. During her studies she received two faculty awards for special research achievements

About the Contributors

and an award for best student of the Master’s Study Programme Administration. She has collaborated at several national and international projects in the field of e-government. Currently the focus of her research is in e-government effects.

Arla Juntunen, a PhD from the Marketing and Management Department of the Helsinki School of Economics (HSE) in Finland. She has a Master’s degree in social sciences/administrative information systems at the University of Helsinki and is also a doctoral student there. The writer is a post-doc researcher and a senior advisor in Finland’s Ministry of the Interior. Her research interests are: political consumerism, strategic management, business networks, knowledge management and managerial capabilities.

Maniam Kaliannan is an academic attached to the Universiti Teknologi MARA (UiTM), Shah Alam, Malaysia. He teaches subjects related to e-government, economics and human resource management. His research work is related to e-Government and has been published in several international journals including Journal of Public Procurement (JoPP), International Journal of Business and Management (IJBM), online Journal of e-Government (IJEG), Journal of WSEAS Transactions on Business and Eco- nomics, Information Technology Journal (ITJ), International Business and Economics Research Journal (IBER) and ICT Management Review Journal. He has also presented his works at several international and national conferences and symposiums in China (2007), Turkey (2007), Canada (2007), India (2006), Thailand (2006), Indonesia (2007), USA (2002, 2003. 2004), Germany (2002), Italy (2003) and Malaysia (2002, 2003. 2006, 2007). He is currently a member of the Malaysian Economic Society and serves on the editorial board for several local and international e-government related journals.

Muhammad Mustafa Kamal is a research assistant in the Department of Information Systems and Computing at the Brunel University in the UK. He holds two MSc’s – distributed computing systems (from Greenwich University, London) and computer sciences and a Bachelor’s degree in business administration (from Punjab Institute of Computer Science and Punjab College of Business Administra- tion respectively from Lahore, Pakistan). His current research interest includes investigating enterprise application integration (EAI) adoption, electronic government (e-government) integration and IT infrastructure issues in the local government authorities. Mr. Kamal has acted as a business analyst in a research project that focused on the integration of customer relationship management (CRM) applications in the London borough of Havering (co-funded by ORACLE UK). Currently, Mr. Kamal is working as a research assistant on a European funded research project (Ref: proposal n° 2006/VP021/30137) namely – the REFOCUS (senioR Employees training on inFOrmation and CommUnication technolo- gieS) Project. He has published in the Journal of Enterprise Information Management and International Journal of Technology Management (in review), several publications in international conferences such as AMCIS and EMCIS and book chapters. Also, he acts as an international reviewer for conferences such as HICSS, AMCIS and EMCIS.

Stephen King is senior lecturer in information management at Leeds University Business School, England and head of the School’s Management Division. He teaches on Leeds’ MBA and executive short course programmes. His research interests are in electronic government, co-production, organisational innovation and information systems evaluation. He is a member of the European E-Participation network, Demo-Net, and serves on the programme committee for the International Conference on Electronic

About the Contributors

Governance (ICEGOV). Before becoming an academic he worked as an information systems consultant in the IT and automobile industries.

Richard Kingston is a lecturer in urban planning and GIS in the School of Environment and Development at the University of Manchester in the UK. He has been researching the use of ICTs to support the town planning process for 15 years and has worked on numerous projects funded by the EU, NSF and other research councils. Further details of his research can be found at: http://www.ppgis. manchester.ac.uk/

Sonja Knapp has a degree in landscape architecture and a Master’s of engineering in urban planning. She was working for a climate engineering office before successfully doing her Master’s course of urban planning at the University of Applied Sciences Stuttgart. After the Master’s course, she started working at UAS as an assistant in the field of urban planning, soon changing into the field of research, joining the VEPs (virtual environmental planning systems) project team, contributing to the project work with a tremendous background of planning related issues. Alongside, she is participating successfully in international planning competitions such as EUROPAN 9.

Mateja Kunstelj is assistant lecturer in the field of informatics at Faculty of Administration, University of Ljubljana. In 2002 she has received a MSc degree from Faculty of Computer and Information Science, University of Ljubljana, with Master’s thesis on business process reengineering in e-government. Her research activities include different aspects of e-government planning, development, implementation and evaluation. At the moment her focus is in business reengineering in public administration, strategic planning and development of one-stop government, and measuring and evaluating the progress of e-government.

Jennifer A. Kurtz is a technology and economic development consultant currently focused on information security and privacy, led Indiana’s statewide broadband infrastructure initiative as Indiana’s eCommerce director. The Indiana Interconnect report and conference highlighted opportunities for improving Indiana’s technology-based economic development capacity, showcased community success stories, and influenced improved broadband deployment in Indiana. She also wrote the Governor’s Tech- nology Roundtable report and served on the 2003/2004 eGov Task Force that helped Indiana achieve a #4 ranking for eGov services. In addition, she built and managed the telecommunications infrastructure for Delco Remy International and has held appointments at Purdue and Ball State Universities.

Chung-pin Lee is a PhD candidate in public administration, Department of Public Administration, Chengchi University, Taiwan. He is also a Fulbright visiting researcher (August 2007- June 2008) at the Askew School of Public Administration and Policy, Florida State University. His research interests are e-government, e-democracy, citizen participation, and technology and society.

Jenjang Sri Lestari is lecturer of accounting at Faculty of Economics, Atma Jaya Yogyakarta Uni- versity in Indonesia and registered accountant. She is currently PhD candidate at School of Finance, Faculty of Economics and Commerce, the University of Melbourne in Australia. She holds Bachelor’s in accounting degree from Gadjah Mada University in Indonesia and Master’s of commerce in finance from the University of New South Wales in Australia. Prior joining the university, she was an auditor with the Indonesian branch of Deloitte Touche Tohmatsu accounting firm.

About the Contributors

Tze-Luen Lin is an assistant professor in the Department of Political Science at the National Taiwan University. His research interests have focused on environmental politics, climate change policy, and public deliberation and democracy. Current projects examine the principles of deliberative forms of public participation, urban environmental governance, and the political economy of climate change. He is also a research fellow with the Taiwan Public Governance Research Center, and serves on the Taiwan Committee of International Human Dimensions Programme on Global Environmental Change (IHDP).

Patrizia Lombardi, associated professor at the Polytechnic of Turin. BSc in architecture in 1988, MSc in urban planning & real estate market in 1990, PhD in business & informatics at the Salford University in 1999. Scientific responsible for her institution of a number of European projects, related to information & communication technology and sustainable urban development, she is author of one hundred of papers in specialized textbook and international journals in the field of project appraisal, evaluation in planning and design, multicriteria analysis and e-governance.

Sam Lubbe is a senior academic at the University of South Africa (UNISA) in Pretoria, South Af- rica. He has been in academia for more than 20 years and have presented many papers at international conferences, have written several papers for international journals and some books as well. He has supervised many Master and Doctoral dissertations and had a good pass rate for these students.

Aroon Manoharan is currently pursuing his doctoral studies in public administration at the Rutgers School of Public Affairs and Administration. His research focuses on performance measurement/re- porting, e-governance, public transit issues and comparative public administration. He is currently the associate director of the E-Governance Institute, Rutgers University-Newark.

Ian McLoughlin currently holds a chair in management at Monash University in Melbourne Aus- tralia. He is also head of the Department of Management. Prior to this he was the director of Newcastle University Business School (NUBS) in the UK where he co-founded and directed the Centre for So- cial and Business Informatics (SBI). His publications include Technological Change at Work (Open University Press ,1994) and Creative Technological Change (Routledge, 1999). Forthcoming works include: The Management of Complex Projects (Routledge, 2009) and E-Government @ Work (Oxford University Press).

R.K. Mitra is a civil servant in the government of India. He received his PhD in management from Indian Institute of Technology Delhi, India. His area of interest is e-government, police administration, etc. He has published several research papers in journals. He has also edited a book in the area of e-government.

Nathan W. Moon is a doctoral candidate in the School of History, Technology & Society at the Geor- gia Institute of Technology in Atlanta, Georgia. His research interests include disability and technology policy, generally. Nathan’s more specific interests include telework as a reasonable accommodation for people with disabilities, accessibility of telecommunications technologies for people with disabilities, and collaborative approaches to the solution of complex policy problems. His dissertation work consid- ers the history of amphetamine use and regulation in the postwar United States.

10 About the Contributors

Terry Murphy began his public service career with the Miami-Dade County Commission in 1988. He now serves as the senior policy advisor to the chair of the Government Operations and Environment Committee. Murphy is currently pursuing a doctorate in public management at Florida International University. He is a 1983 University of Iowa graduate and holds a Master’s in public administration from FIU. Murphy is president of the South Florida chapter of the American Society for Public Administration, and is also a member of the National Association of Counties’ Community and Economic Development Steering Committee.

Greta Nasi is assistant professor of public management at Bocconi University, Milan, Italy. She is also coordinator of the Master’s of science in Economics and Management of Public Administration and International Institutions at Bocconi Graduate School. Her research interests are in the field of innovation in the public sector, e-government and impacts of ICT on public sector performance.

Ignacio Navarro is an assistant professor of public policy at California State University –Monterey Bay. His research interests include city management, urban policy, economic development policy, and urban and real estate economics.

Bekir Parlak is an associate professor in the Department of Public Administration at the University of Uludag in Turkey. He received his PhD degree in province administration and local governments from the University of Cumhuriyet. His research interests are local government, e-government, local e-government, theory of democracy, administrative history and administrative reforms. He teaches courses on public administration, local governments, governance and e-government, comparative government systems, personnel management, modern management techniques, administrative reforms in Turkey and Turkish administrative history.

Krassimira Paskaleva is a senior researcher at the Institute for Technology Assessment and Sys- tems Analysis of the Karlsruhe Research Center in Germany and also a senior research fellow at the Herbert Simon Institute, Manchester Business School, University of Manchester, United Kingdom. Dr. Paskaleva conducts research on information society, technology, management and policy innovation, sustainability and urban development.

Vicente Pina is professor of accounting and finance at the University of Zaragoza (Spain). He participates in the research team led by Lourdes Torres in the accounting, management, and auditing of public sector reforms and has published articles in Public Administration, Public Administration and Development, Governance, Local Government Studies, Australian Journal of Public Administration, Public Money and Management, Transportation Research Part A, Public Management Review, and European Accounting Review.

Suzanne J. Piotrowski is an assistant professor of public affairs and administration at Rutgers University-Newark. Her current research focuses on defining and measuring municipal transparency. She authored the book, Governmental Transparency in the Path of Administrative Reform published by the Sate of University of New York Press (2007).

11 About the Contributors

Murali Raman is an academic attached to the Multimedia University Malaysia . He teaches subjects related to e-business, e-commerce, HRM, MIS and cyberpreneurship. He has also held in the past, several key positions including the chairman of Center for Multimedia and Technology Management and the marketing director for MBA and DBA programs for the university itself. Dr. Raman was a consultant on change management competency with Accenture Consulting (Malaysia) and an officer at the Loans Administration Department of Maybank Malaysia, before embarking on his academic career. Dr. Raman’s work have also been published in several international journals including Journal of Internet Banking and Commerce (JIBC), Cyberspace International Journal, International Business and Economics Journal (IBER), Journal of Information Technology, International Journal of Information Management, Systematic Process and Action Research Journal, International Journal of Knowledge Management, Journal of Information Systems in Education, Journal of Interdisciplinary Economics, International Journal of E-Business Strategy, International Business and Economics Research Journal, etc. He has also presented his works at several international and national conferences and symposiums in China (2007), Korea (2007), Canada (2007), India (2006), Thailand (2006), USA (2002, 2003. 2004), Germany (2002), Italy (2003) and Malaysia (2002, 2003. 2006, 2007). Dr. Raman is currently a member of the Association of Information System (AIS), and serves on the editorial board for several local and International IS related journals.

Bryan Reece has a 10-year research and publication record in the area of civic technology. His research has been featured in academic and industry publications. His particular expertise is in the area of eGovernment, with an emphasis on municipalities. Dr. Reece has over 10 years of civic consulting experience having assisted numerous governments, public agencies, educational institutions, tribal governments, and nonprofit organizations. His consulting experience has centered on technology and governance. He has 18 years of college and university level teaching experience with several teaching awards. He is a nationally recognized speaker on teaching with technology.

João Rodrigues dos Santos Jr. has completed his Master’s degree in business administration at the Universidade Federal da Paraíba, Brazil. He is a consultant for local government and public services. His areas of interests include budgetary control, information technology use in the public sector, information technology and democratic participation, and local e-government.

José Rodrigues Filho is an associate professor of management information systems at the Uni- versidade Federal da Paraíba, Brazil. He was Takemi Fellow at Harvard University and completed his postdoctoral studies at the Johns Hopkins University (School of Public Health). He completed his doctoral studies at the University of Manchester, England. He was visiting professor at Acadia Univer- sity (Canada), and associate professor at the Universidade Federal de Pernambuco, Brazil. His areas of interests include management information systems, specially health information, nursing information and hospital information systems, in addition to e-government and e-voting.

Jeffrey Roy is associate professor in the School of Public Administration, Faculty of Management at Dalhousie University. He specializes in models of democratic and multi-stakeholder governance and electronic government reforms. In addition to delivering both graduate and undergraduate courses, he has designed a variety of professional development seminars and worked as a consultant to industry and government as well as the United Nations. He is also associate editor of the International Journal

12 About the Contributors

of E-Government Research; featured columnist in CIO Government Review – a Canadian publication devoted to the nexus between technology and government; and author of two recent books, E-Govern- ment in Canada: Transformation for the Digital Age (2006, University of Ottawa Press), and Business and Government in Canada (2007, University of Ottawa Press).

Sonia Royo is assistant professor in the Department of Accounting and Finance at the University of Zaragoza (Spain). She participates in the research team led by Lourdes Torres in the accounting, management, and auditing of public sector reforms http://gespublica.unizar.es. Her primary research interests are in the fields of e-government and local government accountability in public sector reforms. She has published articles in Public Administration and Online Information Review.

G. P. Sahu received his PhD in management from Indian Institute of Technology Delhi. Currently he is an assistant professor at Motilal Nehru National Institute of Technology, Allahabad, India. His research interests are in the areas of MIS and e-government. He has published several research papers in journals. He has coordinated several international conferences. He has also edited three books in the area of e-government. Dr. Sahu has acted as a reviewer for several international journals. He is also a guest editor with International Journal of Electronic Governance. Dr. Sahu has been on the jury for the CSI-Nihilent E-governance National Awards, India.

Samiaji Sarosa is lecturer of information systems and head of computer clusters at Faculty of Economics, Atma Jaya Yogyakarta University in Indonesia. He holds Bachelor’s in accounting degree from the same university and also holds Master’s of information systems from the University of Wol- longong, and PhD in computing sciences from the University of Technology, Sydney both in Australia. His research themes include adoption of IT, IT-business alignment, and management of IT.

Christian Schoepp is the director of research and strategic planning for the Beacon Council, Miami- Dade County’s official economic development agency. He has worked as a research associate with the Health Council of South Florida and the Florida International University’s Metropolitan Center. He sits on the Miami-Dade Citizen Transportation Advisory Committee (CTAC) and has served as vice chair for the Miami chapter of Young Professionals for International Cooperation. Mr. Schoepp is currently a PhD student in public management at FIU. His research interests are in local economic development, e-government, and public administration theory.

Tino Schuppan is a co-founder and director of the Institute for eGovernment Competence Center (IfG.CC) at the University of Potsdam, Germany. In the course of his scientific career, Dr. Schuppan has authored more than 35 articles and publications on various aspects of eGovernment and has managed over twenty eGovernment research and consulting projects in Germany, the European Union, Latin America and Africa. He is co-editor of the German journal Verwaltung und Management (Adminis- tration and Management), with special responsibility for eGovernment topics, and teaches courses on eGovernment at the University of Potsdam and Zeppelin University. He holds both a diploma and a doctorate in public administration from the University of Potsdam.

Shawren Singh is a lecturer in the School of Computing at the University of South Africa. His research interest include: usability, open source, electronic commerce, electronic government and systems development.

13 About the Contributors

M. Zahid Sobaci is a research assistant in the Department of Public Administration at the University of Uludag in Turkey. He goes on PhD in Public Administration Program at Institute of Social Science. His research interests are e-government, policy transfer, independent regulatory agencies, new public management and administrative reforms. He is author of many articles.

Genie N.L. Stowers is professor and chair of the Department of Public Administration at San Fran- cisco State University. She has been publishing in the area of e-government and online learning since 1996 in journals such as Government Information Quarterly, Public Performance Management Review and International Journal of E-Government Research. Her current research areas are in government use of online learning and the effectiveness of e-government in providing urban services.

Gregory Streib is a professor of public administration at Georgia State University, specializing in public management and applied research methods. His research has addressed a variety of public management topics, including strategic planning, pay-for-performance, health care cost reduction, performance measurement, reinventing government, and the implementation of e-governance initiatives.

Janita Rose Stuart began her career as a librarian having completed the MLIS at George Peabody College, Vanderbilt University, Nashville, Tennessee. She authored a reference book. Over time she branched out into web development, knowledge management and information management. She recently completed the MIM at Victoria University, Wellington, New Zealand at which time the research on Internet voting was completed. Janita’s interest in local government began in 1983 with consultation processes and continued with being elected chairperson of a ward committee and being a scrutineer at numerous elections.

M. Themistocleous is a senior lecturer in the Department of Information Systems and Computing at Brunel University. He holds a PhD in adopting and evaluating enterprise application integration from Brunel University. He also holds an MSc in information systems management and a Bachelor’s degree in computer sciences, both from Athens University of Economics and Business. Dr Themistocleous has acted as the prime investigator in a research project that focused on the integration of customer relationship management (CRM) applications in the London borough of Havering (co-funded by ORACLE UK). Dr Themistocleous has close relationships with industry and has worked as a consultant for the Greek Ministry of Finance (on e-government adoption), the Greek Standardization body (EDI expert), the Greek Federation of SMEs (e-business expert), the ORACLE Greece (responsible for the localisation of Oracle’s ERP system) and ORACLE UK (on CRM integration in e-government). Dr Themistocleous has co- authored three teaching textbooks on Electronic Commerce and Distance Learning, published several internationally refereed journal papers and received citations of excellence. A few of his articles are published in A-class journals including the European Journal of Operational Research and Journal of Information and Management. He has also published more than 35 research papers in international conferences. During the last few years he has co-organized mini-tracks in conferences such as HICSS, AMCIS and EMCIS and serves as a guest editor for the well-established Journal of Enterprise Infor- mation Management (special issues on e-Government and systems integration). Also, he acts as an international reviewer for research proposals submitted to the European Union. At present, he is the managing editor for the European Journal of Information Systems.

Lourdes Torres is professor of public sector accounting at the University of Zaragoza (Spain). She leads a research team in the accounting, management, and auditing of public sector reforms and has

14 About the Contributors

published articles in Public Administration Review, Public Administration, Public Administration and Development, Governance, Local Government Studies, Australian Journal of Public Administration, Public Money and Management, Transportation Research Part A, Public Management Review and European Accounting Review.

Jenni Viitanen is a second year PhD candidate in the School of Environment and Development at the University of Manchester in the UK. Her current research is funded by an ESRC PhD CASE stu- dentship in collaboration with Manchester Digital Development Agency. Her research interests range from urban regeneration, digital development and citizenship issues to local government reform and the role of ICTs in government transformation. Prior to academic research, Jenni’s career was based in the UK local authority and social housing sectors.

Mirko Vintar is a professor of informatics and e-government at the Faculty of Administration, Uni- versity of Ljubljana. He gained his doctorate in IT and management studies at the Faculty of Econom- ics, Ljubljana. For over 20 years his work has dealt with the informatisation of public administration, with a major focus on the development of e-government in recent years. He is in charge of a series of domestic and international research and development-application projects in this field. He is a member of international scientific and specialist bodies involved in the research of this field (EGPA, Study Group on Informatisation of Public Administration, IFIP, WG 8.5, NISPAcee, WG on E-Government).

Vishanth Weerakkody is a lecturer in strategic information systems in the Department of Information Systems and Computing at Brunel University in the UK. He holds an MSc in business systems analysis and design from City University in London and a PhD in business process and information systems reengineering from the University of Hertfordshire, UK. His current research interests include electronic government, process transformation and change, and technology adoption in the public sector. Prior to becoming a faculty member in the department of IS and Computing at Brunel University, Dr Weerak- kody held various IT positions in multinational organizations and his final appointment in industry was as a methods and process analyst at IBM UK. Dr Weerakkody is a chartered IT professional, a member of the British Computer Society and a fellow of the UK Higher Education Academy.

Mete Yildiz is an assistant professor of public administration in the Department of Political Sci- ence and Public Administration at Hacettepe University. He received his PhD at Indiana University, Bloomington’s School of Public and Environmental Affairs in 2004. His dissertation title is “Peeking into the Black-box of E-government: Evidence from Turkey.” Among his research topics are government reform, e-government, public policy, comparative public administration and governance issues.