About the Contributors Christopher G. Reddick is an associate professor and chair of the Department of Public Adminis- tration at the University of Texas at San Antonio. Dr. Reddick’s research interests are in e-government, public budgeting, and employee benefits. Some of his publications can be found in Government Infor- mation Quarterly, the e-Service Journal, and Public Budgeting & Finance. * * * Hazman Shah Abdullah is a Professor at the Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Malaysia. He teaches and researches human capital, service and quality management. His currently research projects/interests include governance and e-government, public service guarantees and governance of quality standards certifiers. Basilio Acerete is assistant professor in the Department of Accounting and Finance at the Univer- sity of Zaragoza (Spain). He is member of the research team led by Lourdes Torres in the accounting, management, and auditing of public sector reforms. His research interests include e-government and public private partnerships and he has published in Governance, Government Information Quarterly, Critical Perspectives in Accounting and European Business Organization Law Review. Stephen K. Aikins received his PhD in public administration from the University of Nebraska- Omaha. He is currently an assistant professor of public administration at the department of government and international affairs, University of South Florida (USF). He joined USF from Bank of the West where he was an assistant vice president for internal audit. He is a certified public accountant and a certified information systems auditor. His research interests are public information systems manage- ment, public financial management, economic policy, citizen centered e-government and risk-based policy evaluation. Kim J. Andreasson is a senior editor at the Economist Intelligence Unit’s Industry & Management Research division, which conducts and publishes sponsored research. He previously spent four years at Civic Resource Group where he served as project manager for the United Nations Global E-Readiness Reports. In this capacity, Mr. Andreasson recruited and supervised the research team as well as con- tributed to the final reports. Mr. Andreasson serves on the editorial board of theJournal of Information Technology & Politics. He is an elected member of the Pacific Council on International Policy (PCIP), the International Institute for Strategic Studies (IISS) and is a John C. Whitehead Fellow at the Foreign Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited. About the Contributors Policy Association. Mr. Andreasson received a Bachelor of Arts, magna cum laude with honors, from New York University and a Master’s of international affairs from Columbia University. Andreas Ask is a PhD student in Informatics at Örebro University (Swedish Business School) in Sweden. Andreas graduated with a master in informatics 2007 from Örebro University. His research area is eGovernment; focusing on providing new knowledge about the nature and importance of different promoting and inhibiting factors, ways of overcoming obstacles, and understanding of how to use ICT for realizing benefits from ICT use in government. To understand how convergence can be achieved across multiple government organizations. Beside his PhD works he is also involved in several research projects in Bangladesh and EU. Paul M. A. Baker, PhD, AICP, is the director of research at the Center for Advanced Communications Policy (CACP), and a senior research scientist with the Georgia Institute of Technology. He conducts research on the role of policy in advancing technology and universal accessibility goals for persons with disabilities; the operation of communities of practice and online communities in virtual environments, and public sector information policy development. Baker holds a PhD in public policy and an MA in international commerce and policy from George Mason University, and MP in urban planning from the University of Virginia. Avonne S. Bell holds a Bachelor’s in engineering from MIT and a Master’s in public policy from Georgia Institute of Technology. Her research interests are generally in telecommunications and IT policy. She has done research on the impact of advanced telecommunications on education and people with disabilities. She currently works as a policy analyst with Booz Allen Hamilton. Erin L. Borry is a doctoral student in the Department of Public Administration at the University of Kansas. She received her Master’s of public administration from the School of Public Affairs and Administration at Rutgers University, Newark campus in May 2008. Sean Bossinger is the call center manager for the Help Desk of the University Technology Services group at Florida International University. He has worked extensively with open source computing systems, primarily on the desktop and web server platforms, since 1995, his latest implementation be- ing the customization of a management system to assist his colleagues on the FIU Field Team with a 3,500 workstation migration to Microsoft’s Active Directory. Currently in pursuit of his PhD in public management at FIU, and a graduate certificate in geographical information system studies, he resides with his wife and two children in Coral Gables, Florida. Mark Cassell is an associate professor of political science at Kent State University. He is the author of How Governments Privatize: The Politics of Divestment in the United States and Germany (George- town University Press, 2002) and the 2003 recipient of the Charles H. Levine Award for the best book in public policy and administration. His interest in public sector reform and government capacity has led to studies of the federal home loan bank system, tax expenditures, and e-government. Don-yun Chen received his PhD in political science at the University of Rochester, USA in 1997. He is currently associate professor of Public Administration at the National Chengchi University, Taiwan. About the Contributors His research interests include democratic governance, bureaucratic politics, e-governance, public policy analysis, and institutional theory. He is also a research fellow at the Taiwan e-Governance Research Center and serve as member of the standing board at the Transparency International Taiwan. Yu-Che Chen is an assistant professor of e-government and public management at the Northern Illinois University, USA. Dr. Chen’s research and teaching interests include e-government, IT-enabled collaboration, and program evaluation. He has published in Public Administration Review, Public Performance and Management Review, Social Science Computer Review, Government Information Quarterly, and other journals. He also published IBM reports on IT outsourcing and the use of IT in combating global health-related crises. He serves on the IT Committee of the National Association of Schools of Public Affairs and Administration and editorial boards for journals such as International Review of Public Administration. Yun Chen was awarded PhD title in eplanning systems development by the University of Salford (UK) in 2007. During her PhD period, she held the highly prized Overseas Research Scholarship (ORS) from UK government (i.e. Universities UK). Currently, Dr. Chen is a research assistant in the University of Salford, working on a UK project called Sustainable Urban Regeneration (SURegen) (2008 –2012, 2.5 million GBP) to design Regeneration Simulator Workbench (RSW). She was working on a EU-funded project called Virtual Environmental Planning Systems (VEPs) (4 million Euros) from 2005 to March 2008, contributing to design and implement ePlanning systems. Ik Jae Chung is a professor at Seoul National University of Technology in Korea. He is also the director of East Asia Program at Rockefeller College of Public Affairs and Policy, University at Al- bany, State University of New York. He received a PhD in public administration from the University at Albany. His current research work focuses on information management in public sector, new media and policy-making process, and technological risk management with a comparative perspective. He has developed cross-cultural programs for developing human resources in the area of information manage- ment and IT policy. Isabel A. Cole is a librarian and document specialist who has worked at the Internet Public Library and the Indiana Talking Books and Braille Library, as well as the Software Patent Institute. Her Master’s degree concentration was library and information services, which included the study of referencing and cataloging. Her Master’s of science in information degree is from the University of Michigan. Roland J. Cole is a lawyer and policy analyst who has worked for several think tanks and several law firms and taught in Schools of Public Policy, Business, and Law at three major universities – the University of Washington, the University of Michigan, and Indiana University. He was the co-founder and first president of the International Association of Personal Computer User Groups and the Execu- tive Director of the Software Patent Institute. He also serves as director of technology policy for the Sagamore Institute for Policy Research. His degrees are from Harvard University. Maria Manta Conroy is an assistant professor of city and regional planning at The Ohio State University. She has researched and published on technology enhanced