DOCSLIB.ORG

Accessible Travel Policy

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Accessible Travel Policy Accessible Travel Policy c2c-online.co.uk Contents Welcome to the c2c Accessible Travel Policy 4 Railcards and discounts 24-25 Commitments to providing assistance 4-13 - Disabled Persons Railcard Booking and providing assistance to customers - Senior Railcard - Our assistance team - If you are visually impaired - Passenger Assist system - If you remain in your wheelchair for a rail journey - Ways to book assistance for your journey Ticket machines 25-26 - Booking notice periods – using the c2c route Ticket gates 26 - Travelling with multiple train operators and Purchase of advance tickets 26 connections Booking assistance when purchasing tickets 26 - Turn up and go Rail replacement services and alternative 26-28 - Ramps accessible transport - Changes in arrangements Wheelchairs and mobility scooters 28-29 - Assistance with onward travel – buses and taxis Delays and disruption to facilities 29-31 - Further information regarding onward travel Emergency procedures 31-33 Station facilities and services 13-15 Station facilities 33-34 - Alterations to facilities - Left luggage - Assistance with luggage - Disabled parking - Seats on trains - Third party provided facilities - Assistance dogs - Replacement facilities - Passenger information and promotion of assisted - Station entrances travel Redress and compensation: Passenger Assist – 35 Our Accessible Travel Policy leaflet for 16-17 what to do if our assistance fails customers – Making Rail Accessible Strategy and management 36-37 Stations and trains accessibility information 18 - Strategy Station accessibility information 18 Improving access to c2c services 37-38 Train accessibility information 18 Management arrangements 38-39 Passenger journey information 19 Monitoring and evaluation 39-40 Train departures and arrivals information 19 Access improvements 40 Stations – aural and visual information 19 Trains 40 Trains – aural and visual information 20 Stations 40-41 Connections and wayfinding 20-21 Working with disabled passengers, local 41-43 Service Information 21-22 communities and local authorities - National Rail contact details Staff training 44-46 Website 22-23 Ticketing and fares 23-24 2 3 Welcome to the c2c Accessible Travel Policy. This policy assistance. This system is called Passenger Assist and document is designed to complement our customer allows you to book assistance for your entire journey, no leaflet which is called, ‘Making Rail Accessible’. The matter which rail company you are travelling with. customer leaflet is available at all staffed stations as We are committed to providing the resources needed to well as on our website use, maintain and improve this service. We will provide c2c-online.co.uk/help-feedback/travel-assistance/ sufficient resources to maintain the system, enhance This document sets out our policies and approach to performance and fulfil our legal requirements in relation providing assistance for customers with visible and to assisting disabled customers. non-visible disabilities. This includes the provision Through Passenger Assist you can book assistance: of information throughout the journey. Below are examples of customers that may find this document • For your entire rail journey, even if it involves other helpful: train operators • Customers with visual or auditory impairments or • To help you on and off trains, whether you need a learning disabilities; ramp, or just a helping hand • those whose mobility is impaired as a result of • To meet you when you arrive at the station temporary or long-term medical conditions; • To help you buy a ticket • those with non-visible disabilities which may not be • To guide you through the station and to your train immediately apparent to others; • To help with your luggage • older people; We know that everyone’s individual needs are different, • those accompanying disabled children in pushchairs so please contact us to discuss your requirements and or wheelchairs; we will let you know what we can do to help. • disabled customers requiring assistance with luggage. We will work with other train companies and station In this document we provide information to help you operators to an agreed Rail Industry process. This understand how we plan to meet your expectations will ensure that if your journey involves a change or when you are using our services. We will explain how to connection onto other operators’ services, assistance find details of the assistance, facilities and information can be booked through our team as one point of you will need to help you to plan your journey. contact. The Rail Industry shares the same system to ensure that all train operators have sight of all bookings Commitments to providing assistance and relevant journey legs. Booking and providing assistance to customers The team will check the station accessibility information, Our assistance team which will also be available to view on the National Rail Enquiries station web pages at www.nationalrail.co.uk/ You can book assistance on our services and those of stations, as well as advice on connecting modes of other train operating companies at our station ticket transport e.g. bus, tube and trams. offices, or by contacting our team, who are available 24 hours a day, seven days a week except Christmas Day. Our team will discuss your individual requirements at the time of booking. You will be provided with a Passenger Passenger Assist system Assist reference number and booking confirmation via All companies that make up the National Rail email (or post on request, if there is adequate time to network use a common booking system for passenger send this to you) which you will need to take with you 4 5 when travelling so that staff on stations and trains can Email: [email protected] identify your booking. Text Relay: To make a Text Relay call, dial 18001 While arranging assistance at the station we also offer followed by 03457 444 422 (this service is not you the facility to buy tickets for your journey. Once available on Christmas Day) you have completed your Passenger Assist booking Booking notice periods with us, if you do not want to buy your tickets at the station, you can also choose to purchase your tickets Using the c2c route online through our website which can be posted to you If you would like to book assistance for journeys (please allow five working days for delivery) or collected solely on the c2c route, this must be done at least from a self-service ticket machine. c2c has self-service four hours before you travel. Once your assistance ticket machines at all stations excluding West Ham has been booked with four hours notice, we will then (which is managed by Transport for London). Transport ensure that a member of staff is ready to meet you for London have their own ticket vending machines at at the station and assist you with your journey. West Ham station. If you are using c2c to travel to stations that are not At c2c there is a dedicated method of communicating managed by c2c, please be advised that the booking between stations that allows logging of contact to be notice period is up to 10pm the day before travelling made to ensure reliability of passenger assistance. This or 12 hours prior to travelling; whichever is the includes a dedicated telephone line for each station shorter time period. The stations that this includes to allow contact between one another. The station are Stratford and London Liverpool Street. will have a dedicated member of staff responsible for managing calls of this nature. c2c commits to following Our staff are trained to assist passengers with both the ORR handover protocol. visible and non-visible disabilities. At stations that are not staffed (predominantly evening Travelling with multiple train operators and time), mobile customer service teams are in place to connections provide passenger assistance. There are dedicated In line with the guidance provided by the Office contact numbers for the mobile customer service team of Rail and Road, from April 2020, all rail assisted members and this is managed by the control team. journeys on all train operating companies can be If a passenger assist request has failed or an incident booked up to 10pm the day before or 12 hours prior requires investigation, c2c has the capability to to travel; whichever is the shorter time period. From investigate whether the correct station-to-station April 2021, the notice period will reduce to six hours, communication processes have been followed. and from April 2022, in line with ORR guidance, it will reduce to just two hours. When a train terminates at a c2c station our pre- booked Passenger Assist service will help you to alight At c2c, we ask that you book assistance four hours from the train as soon as possible and in any event prior to travelling to guarantee assistance. This within five minutes of the train’s arrival time. will continue to apply until it is superseded by the industry-wide two hour notice period from April Ways to book assistance for your journey 2022. This will also apply when you are travelling on Call: 03457 444 422 (option 3) Online: https://www.c2c-online.co.uk/help-feedback/ travel-assistance/ 6 7 the c2c network and seeking assistance at a non-c2c are rare but it may include where we are unable managed station. to get a member of staff to you in a reasonable amount of time. We aim to provide assistance to If you cannot give the recommended notice please those that need it throughout our network, whether contact our Passenger Assist team and we will do this has been booked in advance or not. However, all we can to help you by contacting the relevant some of our stations have only one member of staff stations to let them know that you will be travelling and are not permanently staffed throughout the and require assistance.
Load more

Recommended publications
  • English Counties
    ENGLISH COUNTIES See also the Links section for additional web sites for many areas UPDATED 23/09/21 Please email any comments regarding this page to: [email protected] TRAVELINE SITES FOR ENGLAND GB National Traveline: www.traveline.info More-detailed local options: Traveline for Greater London: www.tfl.gov.uk Traveline for the North East: https://websites.durham.gov.uk/traveline/traveline- plan-your-journey.html Traveline for the South West: www.travelinesw.com Traveline for the West & East Midlands: www.travelinemidlands.co.uk Black enquiry line numbers indicate a full timetable service; red numbers imply the facility is only for general information, including requesting timetables. Please note that all details shown regarding timetables, maps or other publicity, refer only to PRINTED material and not to any other publications that a county or council might be showing on its web site. ENGLAND BEDFORDSHIRE BEDFORD Borough Council No publications Public Transport Team, Transport Operations Borough Hall, Cauldwell Street, Bedford MK42 9AP Tel: 01234 228337 Fax: 01234 228720 Email: [email protected] www.bedford.gov.uk/transport_and_streets/public_transport.aspx COUNTY ENQUIRY LINE: 01234 228337 (0800-1730 M-Th; 0800-1700 FO) PRINCIPAL OPERATORS & ENQUIRY LINES: Grant Palmer (01525 719719); Stagecoach East (01234 220030); Uno (01707 255764) CENTRAL BEDFORDSHIRE Council No publications Public Transport, Priory House, Monks Walk Chicksands, Shefford SG17 5TQ Tel: 0300 3008078 Fax: 01234 228720 Email: [email protected]
    [Show full text]
  • Rainham Marshes a Special Place for Nature
    chalky conditions. chalky the amazing range of wildlife that thrives in in thrives that wildlife of range amazing the discover to place brilliant a is quarry former This essexwt.org.uk/reserves/chafford-gorges Tel: 01375 484016 (10 miles) miles) (10 484016 01375 Tel: Thurrock RM16 6RG 6RG RM16 Thurrock Chafford Gorges Nature Park, Grays Grays Park, Nature Gorges Chafford reserve and stock up in the shop. shop. the in up stock and reserve our café, wander the trails around our nature nature our around trails the wander café, our mammals. Go and discover the fabulous wildlife. fabulous the discover and Go mammals. from our visitor centre, enjoy some hot food in in food hot some enjoy centre, visitor our from teeming with waders, ducks, minibeasts and and minibeasts ducks, waders, with teeming Now you too can enjoy the amazing views views amazing the enjoy can too you Now South Essex has a collection of nature reserves reserves nature of collection a has Essex South (16 miles) rspb.org.uk/southessex miles) (16 from development. from Tel: 01268 498620 01268 Tel: 4UH SS16 Essex Basildon, for nearly 100 years and inadvertently saved it it saved inadvertently and years 100 nearly for Visitor Centre, Wat Tyler Country Park, Park, Country Tyler Wat Centre, Visitor salty Thames. The Ministry of Defence used it it used Defence of Ministry The Thames. salty RSPB South Essex Wildlife Garden and and Garden Wildlife Essex South RSPB marsh since its original reclamation from the the from reclamation original its since marsh freshwater medieval this on changed has Little attractions: local Other In this area… this In year, from all over the world.
    [Show full text]
  • NOTICES and PROCEEDINGS 18 March 2015
    OFFICE OF THE TRAFFIC COMMISSIONER (EAST OF ENGLAND) NOTICES AND PROCEEDINGS PUBLICATION NUMBER: 2201 PUBLICATION DATE: 18 March 2015 OBJECTION DEADLINE DATE: 08 April 2015 Correspondence should be addressed to: Office of the Traffic Commissioner (East of England) Hillcrest House 386 Harehills Lane Leeds LS9 6NF Telephone: 0300 123 9000 Fax: 0113 249 8142 Website: www.gov.uk The public counter at the above office is open from 9.30am to 4pm Monday to Friday The next edition of Notices and Proceedings will be published on: 01/04/2015 Publication Price £3.50 (post free) This publication can be viewed by visiting our website at the above address. It is also available, free of charge, via e -mail. To use this service please send an e- mail with your details to: [email protected] Remember to keep your bus registrations up to date - check yours on https://www.gov.uk/manage -commercial -vehicle -operator -licence -online NOTICES AND PROCEEDINGS Important Information All correspondence relating to public inquiries should be sent to: Office of the Traffic Commissioner (East of England) Eastbrook Shaftesbury Road Cambridge CB2 8DR The public counter in Cambridge is open for the receipt of documents between 9.30am and 4pm Monday to Friday. There is no facility to make payments of any sort at the counter. General Notes Layout and presentation – Entries in each section (other than in section 5) are listed in alphabetical order. Each entry is prefaced by a reference number, which should be quoted in all correspondence or enquiries. Further notes precede sections where appropriate.
    [Show full text]
  • C2c Rail Limited's Accessible Travel Policy Approval Decision Letter And
    Marcus Clements Head of Consumer Policy Rail Markets and Economics Email: 08 March 2021 Julian Drury Managing Director c2c By Email Dear Julian, Approval of Trenitalia c2c Limited’s (c2c’s) Accessible Travel Policy (Condition 5 of the Station Licence and GB Statement of National Regulatory Conditions: Passenger) Thank you for submitting c2c’s revised Accessible Travel Policy (ATP) for approval. We have reviewed the ATP against the September 2020 “Accessible Travel Policy Guidance for Train and Station Operators” (the guidance). I can confirm that c2c’s ATP now meets the requirements of Condition 5 of its station licence and GB Statement of National Regulatory Conditions: Passenger (SNRP). When I last wrote to you on 27 August 2020, confirming the approval of your previous ATP, I asked for further details of c2c’s disability awareness training package, and updates on progress towards meeting WCAG standards for website accessibility. This information has now been provided. I shall be grateful for ongoing updates on these two issues during the ATP Quarterly meetings we plan to hold throughout 2021. I also referred to the provision of assistance at stations where ticket office hours were reduced. We will continue to keep the provision of unbooked assistance under review to ensure that, when passenger numbers increase, waiting times remain within reasonable parameters. Please provide a branded version of all ATP documents by 5 April 2021. A copy of the approved ATP will then be published on our website along with a copy of this letter. As you are aware, ATPs must be reviewed by operators on an annual basis.
    [Show full text]
  • Christmas & New Year
    Ensign Christmas & New Year 2014 / 2015 Service Information in partnership with WINNER of ‘Environmental Awareness’ & ‘Excellent Customer Service’ (Thurrock Business Awards 2013) WINNER of ‘Top Independent Bus Operator of the Year’ (UK Bus Awards 2012) Monday 1st until Tuesday 23rd December 2014 intu Lakeside will have extended opening hours and will be open until 11pm on Mondays to Fridays and 10pm on Saturdays. We will be operating the following Christmas & New Year Service special late night journeys for late night shoppers and Lakeside staff: On Monday to Friday nights: There will be a special late night 22X service from Lakeside at 2014 / 2015 Summary 23:35 as per 22 route to Aveley Usk Road then extended to Stonehouse Corner via Purfleet on request On Saturday nights: The 22:40 route 22 from Lakeside to Aveley, Usk Road will operate as a 22X as per 22 route to Aveley Usk Road then extended to Stonehouse Corner via Purfleet on Monday 1st December - Tuesday 23rd December 2014 request Special late night journey from Lakeside to Belhus, Aveley & Purfleet (22X) Saturday 6th December 2014 REMEMBER! Route 73 to Grays, Socketts Heath, Chadwell St Mary & Vintage Bus Running Day Tilbury runs until late on Monday to Saturday nights with last buses from Sunday 7th December 2014 intu Lakeside at 23:45 Monday to Thursday and 00:45 Fridays & Saturdays Christmas Special trip to Dickensian Christmas in Rochester Saturday 13th & Saturday 20th December 2014 Christmas Special trip to Winter Wonderland & London Christmas Lights tour Vintage Running Day Saturday 6th December 2014 Christmas Eve, Wednesday 24th December 2014 Saturday Service on all routes but with early finish (last buses approximately 1900-1930) There will be earlier journeys on some routes Three special services using vintage buses will operate.
    [Show full text]
  • Council & PTE Section
    ENGLISH COUNTIES See also the Links section for additional web sites for many areas UPDATED 28/04/18 Please email any comments regarding this page to: [email protected] ‘TRAVELINE’ www.traveline.info/about-traveline/traveline-services Traveline offers nationwide bus information on 0871 200 2233 Calls cost 12p per minute plus the phone company’s access charge Black enquiry line numbers indicate a full timetable service; red numbers imply the facility is only for general information, including requesting timetables. Please note that all details shown regarding timetables, maps or other publicity, refer only to PRINTED material and not to any other publications that a county or council might be showing on its web site. ENGLAND BEDFORDSHIRE BEDFORD Borough Council No publications Public Transport Team, Transport Operations See also Central Bedfordshire Borough Hall, Cauldwell Street, Bedford MK42 9AP Tel: 01234 228337 Fax: 01234 228720 Email: [email protected] www.bedford.gov.uk/transport_and_streets/public_transport.aspx COUNTY ENQUIRY LINE: 01234 228337 (0800-1730 M-Th; 0800-1700 FO) PRINCIPAL OPERATORS & ENQUIRY LINES: Grant Palmer (01525 719719); Stagecoach East (01234 220030); Uno (01707 255764) CENTRAL BEDFORDSHIRE Council No publications except for a Public Transport, Priory House, Monks Walk System Map Sep 15 Free Chicksands, Shefford SG17 5TQ Complete timetables are published Tel: 0300 3008078 Fax: 01234 228720 by Here To There Publishing Ltd * Loose-leaf, £35 inc postage * including Bedford and Luton Boroughs See the Links
    [Show full text]
  • East of England: 2158
    OFFICE OF THE TRAFFIC COMMISSIONER (EAST OF ENGLAND) NOTICES AND PROCEEDINGS PUBLICATION NUMBER: 2158 PUBLICATION DATE: 24 July 2013 OBJECTION DEADLINE DATE: 14 August 2013 Correspondence should be addressed to: Office of the Traffic Commissioner (East of England) Hillcrest House 386 Harehills Lane Leeds LS9 6NF Telephone: 0300 123 9000 Fax: 0113 249 8142 Website: www.gov.uk The public counter at the above office is open from 9.30am to 4pm Monday to Friday The next edition of Notices and Proceedings will be published on: 07/08/2013 Publication Price £3.50 (post free) This publication can be viewed by visiting our website at the above address. It is also available, free of charge, via e-mail. To use this service please send an e-mail with your details to: [email protected] NOTICES AND PROCEEDINGS Important Information All correspondence relating to public inquiries should be sent to: Office of the Traffic Commissioner (East of England) Eastbrook Shaftesbury Road Cambridge CB2 8DR The public counter in Cambridge is open for the receipt of documents between 9.30am and 4pm Monday to Friday. There is no facility to make payments of any sort at the counter. General Notes Layout and presentation – Entries in each section (other than in section 5) are listed in alphabetical order. Each entry is prefaced by a reference number, which should be quoted in all correspondence or enquiries. Further notes precede sections where appropriate. Accuracy of publication – Details published of applications and requests reflect information provided by applicants. The Traffic Commissioner cannot be held responsible for applications that contain incorrect information.
    [Show full text]
  • Notices and Proceedings 23 July 2014
    OFFICE OF THE TRAFFIC COMMISSIONER (EAST OF ENGLAND) NOTICES AND PROCEEDINGS PUBLICATION NUMBER: 2184 PUBLICATION DATE: 23 July 2014 OBJECTION DEADLINE DATE: 13 August 2014 Correspondence should be addressed to: Office of the Traffic Commissioner (East of England) Hillcrest House 386 Harehills Lane Leeds LS9 6NF Telephone: 0300 123 9000 Fax: 0113 249 8142 Website: www.gov.uk The public counter at the above office is open from 9.30am to 4pm Monday to Friday The next edition of Notices and Proceedings will be published on: 06/08/2014 Publication Price £3.50 (post free) This publication can be viewed by visiting our website at the above address. It is also available, free of charge, via e-mail. To use this service please send an e-mail with your details to: [email protected] Remember to keep your bus registrations up to date - check yours on https://www.gov.uk/manage-commercial-vehicle-operator-licence-online NOTICES AND PROCEEDINGS Important Information All correspondence relating to public inquiries should be sent to: Office of the Traffic Commissioner (East of England) Eastbrook Shaftesbury Road Cambridge CB2 8DR The public counter in Cambridge is open for the receipt of documents between 9.30am and 4pm Monday to Friday. There is no facility to make payments of any sort at the counter. General Notes Layout and presentation – Entries in each section (other than in section 5) are listed in alphabetical order. Each entry is prefaced by a reference number, which should be quoted in all correspondence or enquiries. Further notes precede sections where appropriate.
    [Show full text]
  • The M&D and East Kent Bus Club
    Number 785 December 2017 Issued monthly by THE M&D AND EAST KENT BUS CLUB www.mdekbusclub.org.uk THE M&D AND EAST KENT BUS CLUB CLUB NOTICES Web-site : mdekbusclub.org.uk ANNUAL GENERAL MEETING : Formal notice is given that the Club’s Annual General e-mail newsgroup : http://groups.google.com/group/mdekbusclub Meeting will be held at St. Andrew’s United Reformed Church, Watling Street, Canterbury (about three minutes’ walk from the Bus Station) at 1430hrs on Saturday 10th March 2018. Editor : Nicholas King Editorial Assistant : Jonathan Fletcher All current, full, honorary, associate and family members are invited to attend. Nominations are now invited for candidates to serve on the 2018/19 Management Committee, in the four executive posts of Chairman, Secretary, Treasurer and Editor, Invicta is compiled and published for current Club members. Every effort is made to and the four places of Committee members, which will be elected at this meeting. ensure accuracy, but the Club and its officers are not responsible for any errors in reports. Under the Constitution of the Club, no member may hold more than one of the The Club asserts copyright over information published in Invicta. Established enthusiast executive posts. organisations with which we co-operate may reproduce this information freely within agreed Any current full member may nominate any other current full member, for each of the areas of common interest. Written approval must be obtained from the Secretary before eight available posts. Self-nomination is permissible but should at least be seconded material from Invicta is reproduced in any form, including publication on the internet or other by another current full member.
    [Show full text]
  • Bus Operators in the British Isles
    BUS OPERATORS IN THE BRITISH ISLES UPDATED 21/09/21 Please email any comments regarding this page to: [email protected] GREAT BRITAIN Please note that all details shown regarding timetables, maps or other publicity, refer only to PRINTED material and not to any other publications that an operator might be showing on its web site. A & M GROUP Uses Warwickshire CC publications Fleetname: Flexibus Unit 2, Churchlands Farm Industrial Estate, Bascote Road, Harbury CV33 9PL Tel: 01926 612487 Fax: 01926 614952 Email: [email protected] www.flexi-bus.co.uk A2B TRAVEL Uses Merseyside PTE 5 Preton Way, Prenton, Birkenhead CH43 3DU publications Tel: 0151 609 0600 www.a2b-travel.com ABELLIO LONDON No publications 301 Camberwell Road, London SE5 0TF Tel: 020 7805 3535 Fax: 020 7805 3502 Email: [email protected] www.abellio.co.uk ACKLAMS COACHES Leaflets Free Barmaston Close, Beverley HU17 0LA Tel: 01482 887666 Fax: 01482 874949 Email: [email protected],uk www.acklamscoaches.co.uk/local-service AIMÉE’S TRAVEL Leaflets Free Unit 1, Off Sunnyhill's Road, Barnfields Industrial Estate, Leek ST13 5RJ Tel: 01538 385050 Email: [email protected] www.aimeestravel.com/Services AINTREE COACHES Ltd Leaflets Free Unit 13, Sefton Industrial Estate, Sefton Lane, Maghull L31 8BX Tel: 0151 526 7405 Fax: 0151 520 0836 Email: [email protected] www.aintreecoachline.com (PHIL) ANSLOW & SONS COACHES Leaflets Free Unit 1, Varteg Industrial Estate, Varteg Road, Varteg, Pontypool NP4 7PZ Tel: 01495 775599 Email: [email protected]
    [Show full text]
  • Operator Section
    BUS OPERATORS IN THE BRITISH ISLES UPDATED 21/05/18 Please email any comments regarding this page to: [email protected] GREAT BRITAIN Please note that all details shown regarding timetables, maps or other publicity, refer only to PRINTED material and not to any other publications that an operator might be showing on its web site. A-LINE COACHES Leaflets Free Brandon Road, Binley, Coventry CV3 2JD Tel: 024 7645 0808 Fax: 024 7645 6434 Email: [email protected] www.a-linecoachescoventry.com A & M GROUP Uses Warwickshire CC publications Fleetname: Flexibus Unit 2, Churchlands Farm Industrial Estate, Bascote Road, Harbury CV33 9PL Tel: 01926 612487 Fax: 01926 614952 Email: [email protected] www.flexi-bus.co.uk A2B TRAVEL Uses Merseyside PTE 5 Preton Way, Prenton, Birkenhead CH43 3DU publications Tel: 0151 609 0600 www.a2b-travel.com ABELLIO LONDON No publications for Greater London, Fleetnames: Abellio London; Abellio Surrey but has leaflets for Surrey Free 301 Camberwell Road, London SE5 0TF Tel: 020 7805 3535 Fax: 020 7805 3502 Email: [email protected] www.abellio.co.uk ABUS Leaflets Free 104 Winchester Road, Brislington, Bristol BS4 3NL Tel: 0117 977 6126 Email: [email protected] www.abus.co.uk ACKLAMS COACHES Leaflets Free Barmaston Close, Beverley HU17 0LA Tel: 01482 887666 Fax: 01482 874949 Email: [email protected],uk www.acklamscoaches.co.uk/local-service AIMÉE’S TRAVEL Leaflets Free Unit 1, Off Sunnyhill's Road, Barnfields Industrial Estate, Leek ST13 5RJ Tel: 01538 385050 Email: [email protected]
    [Show full text]
  • LSP) BULLETIN No.481
    LONDON SERVICE PERMIT (LSP) BULLETIN No.481 PUBLICATION DATE: 3 August 2021 DATE OF NEXT EDITION: 9 August 2021 DEADLINE FOR SUBMISSIONS: 5 August 2021 (12.00) Responses to LSP applications should be made via the Consultation website. All other communications should be directed as below: Bus Service Licensing & Permitting Licensing, Regulation & Charging Transport for London 4th floor – Zone 4G3 5 Endeavour Square, Stratford, London E20 1JN Telephone 020 3054 0137 or Internal Auto 80137 e-mail: [email protected] PLEASE NOTE: We are not currently contactable by phone or physical mail. Until advised otherwise, all future communications should be conducted via e-mail #TfL CONFIDENTIAL GENERAL NOTES 1. Transport for London (TfL) is required to consult relevant London highway, police and certain other authorities on proposals by licensed PSV operators to operate London Service Permit services i.e. bus services that do not form part of the London bus network and are not secured by or operate under agreement with London Buses. The information shown in Sections 2 and 3 of this Bulletin should be regarded as the formal consultation by Transport for London to relevant authorities as required under s186(3)(c) of the Greater London Authority Act 1999 in relation to LSP proposals. 2. Unless stated elsewhere in this Bulletin, any observations or objections in response to LSP proposals contained in Sections 2 and 3 must be made in writing and submitted to TfL at the address shown on Page 1 by the stated closing dates for comments (generally 28 days from the issue of this bulletin).
    [Show full text]