Institute of Hospitality Management in Prague Andrea Vilímová Analysis of the customers' satisfaction in the Restaurant Planet Sushi Bachelor Dissertation 2014 Analysis of the customers' satisfaction in the Restaurant Planet Sushi Bachelor Dissertation Andrea Vilímová Institute of Hospitality Management in Prague Hospitality Management Department Major field of study: Hospitality Management Dissertation Advisor: Ing. Jan Jiran Date of submission: 2014-06-12 Date of defense: August 2014 Email:
[email protected] Prague 2014 Oath I swear that the bachelor Dissertation titled Analysis of the customers' satisfaction in the Restaurant Planet Sushi was written by me independently, and that all literature and additional material used are cited in the bibliography and that this version is exactly the same as the work submitted electronically. In accordance with §47b law no. 111/1998 coll. on higher education institutions, I agree to my dissertation being published in its complete form in the publicly accessible electronic database of the Institute of Hospitality Management in Prague. Signature ......................................................................... Andrea Vilímová In Prague on 12.06.2014 Acknowledgements This dissertation would not have been possible to create without guidance and aid of several people. I would like to express my deepest gratitude to my thesis supervisor Ing. Jan Jiran for his valuable time and opinions which contributed much to my work. Furthermore, special thanks belong to Eva Balážová, HR RIG manager, for providing me with all valuable information. Additionally, I would like to thank my colleagues and the restaurant manager for the help they have given me. Last but not at least, I would like to thank my family: my parents, for giving me life, love, caring and believing in me.