Guide for Guests with Disabilities
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TIPS & INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Some show areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located east of Spaceship Pickup Instead of carrying your purchases wheelchairs are available for travel to and WITH DISABILITIES ® have designated viewing areas for Guests Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Earth for: all day, have them delivered to The Gift Stop from the accessible parking lot and the with disabilities. These areas are filled on a near the main Park entrance or to World or Deposit Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Questions and Concerns nearest wheelchair rental location. These first-come, first-served basis. Plan to arrive Traveler at International Gateway and pick not be transferred from Park to Park. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades courtesy blue wheelchairs are not permitted early, as space is limited. Viewing spaces • Separated Guest Assistance them up as you exit the Park. Please allow Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Lost and Found three hours for delivery. If you prefer, have for use inside the Theme Parks. cannot be reserved or guaranteed. Parties If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Services for Guests with your purchases delivered directly to your Restrooms and Companion Restrooms larger than six may be asked to separate and Disney Resort hotel. See a Merchandise day, retain your deposit ticket from the first Park. You Audio Description offer Handheld Captioning. Disabilities Restrooms at the Theme Parks, designated reunite afterwards. Utilizes Disney’s Handheld Cast Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information by , offer facilities designed for access by Accessible Transportation The following Device Video Captioning Caption-ready monitors designated ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Dining Guests with mobility disabilities. Companion- options are available for Guests in with a “CC” symbol can be activated by remote control built additional charge. locations via an interactive audio menu. Services for International Guests are Dining Reservations Table-Service assisted restroom facilities, designated by wheelchairs or ECVs: into Disney’s Handheld Device. available at Guest Relations. restaurants book quickly, so please make Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. , are also available at various locations Buses can accommodate various types Los Servicios para huéspedes reservations through the My Disney in each Theme Park. Theme Park First Aid Experience app, at disneyworld.com/dine, of wheelchairs and ECVs. The Rental Locations • Stroller & Wheelchair Rental Shop to the east of Guest Relations See map inside for locations. Guest Relations See map inside for location. internacionales están disponibles en la oficina locations, designated by , have facilities ® de Guest Relations. by calling 407-WDW-DINE (939-3463), or standard lift size is 30" x 48". Spaceship Earth for additional assistance by visiting any with additional space and privacy for The wheelchair or ECV must Des services pour les visiteurs • International Gateway Guest Relations location. Most reservations individuals who may need assistance from a fit the lift without being forced internationaux sont disponibles au must be canceled at least one day prior to member of their party with their personal care Guest Relations. and be securely fastened in the Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, the date of your reservation or a per person needs. Companion Restrooms are located at: restraints. We recommend that Amenities and • Heritage Manor Gifts - at The American Adventure Braille overlay and raised graphics to highlight flashlights, pen and paper are available at or near Serviços para hóspedes internacionais estão cancellation charge will be incurred (policies key landmarks and attractions. Located in Future performance areas or entrances for most shows and disponíveis no Guest Relations. and charges vary by location; please confirm • First Aid Guests using ECVs transfer to a Services for use • East of Spaceship Earth ® bus seat while onboard. World near Guest Relations and the Tip Board by attractions. Dienste für internationale Gäste sind bei der before finalizing your reservation). at the Park • Future World East & West the fountain. Also located in World Showcase near Guest Relations erhältlich. Watercraft access varies depending on Companion Restrooms Mickey Check Look for the Mickey • The Land the type of watercraft and See map inside for locations indicated with Guest Relations at International Gateway and on the ゲストリレーションにて世界各国からの Check on menus throughout the • Showcase Plaza - Refreshment Port bridge from Future World to World Showcase. ゲストの皆様向けのサービスをご案内し the existing water levels and Walt Disney World Resort for kids’ meals • Norway conditions. ております。 and other items that meet Disney Nutrition • Germany More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Guidelines. For more information, please • The American Adventure Monorail system can be accessed by Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Shopping visit disneymickeycheck.com. For special elevators and/or ramps, at ® • Morocco basis at the rental location. also obtain information, including parade and show Here at Epcot , you don’t need a passport dietary needs, please see a Restaurant Cast Sign Language Interpretation Available at Epcot ® on Transportation and Ticket Center, times and details about restaurant menus, by calling to embark on an international shopping Member upon arrival. Dining and Shopping Locations Some Magic Kingdom® Park, Epcot ®, Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list 407-827-7935. ® spree! Shop the World Showcase pavilions counter-service and merchandise locations specific interpreted show times for allWalt Disney World and you will discover authentic goods Payment Options Disney’s Grand Floridian Resort RESERVATIONS MAY NOT BE MADE IN ADVANCE. Walt Disney World Resort have narrow queues formed by railings that & Spa, Disney’s Polynesian Theme Parks. representing cultures around the globe ® Available on a same-day basis and may only be – from delicate fragrances in France to accepts Disney Visa Cards, may be difficult for Guests using wheelchairs. Village Resort and Disney’s ® used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted handmade ornaments in Germany. You can Disney Rewards Redemption Card, Disney At these locations, we suggest that a member Contemporary Resort. ® ® ® will be held if you wish to leave and return to the performance schedule or to request interpretation for other also download the Shop Disney Parks mobile Gift Card, Visa , MasterCard , Discover , of your party order and transport the food, or American Express®, Diners Club®, JCB®, same Park. special events and shows, call a minimum of 14 days in app to search for and purchase authentic contact a Cast Member for assistance. advance at 407-824-4321 [voice]. Walt Disney World ® Resort merchandise. traveler’s checks, cash and Disney Dollars. Safety in the Park Mobility Scooters/ECVs Park Rules BEYOND EPCOT Please keep your speed to the walking speed of SERVICE ANIMALS To provide a comfortable, safe and enjoyable experience for our Guests, please comply with Park rules, signs and instructions including: Resorts/Special Reservations Disney Resort hotels offer special equipment and facilities those around you. • All bags are subject to inspection prior to admission. for Guests with disabilities. For information specific to individual Resorts, please call Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse Guests with service animals should check with a host • Proper attire is required. Walt Disney World ® Resort Special Reservations at 407-939-7807 [voice]. enclosed spaces like restrooms, merchandise and trained to do work or perform tasks for the benefit for attraction and boarding information at the following • Smoking is allowed only in designated areas. Accessibility information and accommodations for the following locations: food and beverage locations. of an individual with a disability, must be under the attractions: • Weapons are strictly prohibited.