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2014 Q1 Posteuropnews EN April-May 2014 E-Commerce on the Move at CONTENT PostEurop 10 of the 11 eCIP Wave 3 postal operators • NEWS IN BRIEF 2 expressed their willingness to participate in the eCIP programme. These postal operators have • THE AssOCiatiOn 3 completed a “100 Day plan” period, analysed • INTERVIEW FEATURE 4 their existing services and compared them to the eCIP Detailed Service Specifications in • reGULATORY 6 order to prepare their specific C“ ountry plan” • OPeratiOns 9 with a detailed schedule of how they anticipate to implement all the deliverables in the • MARKet 9 deployment phase by the beginning of 2015. • EUROPEAN PROJECTS 10 Postal Operators play an Important Role • ACKNOWLEDGements 12 Aimed at creating an efficient delivery market and further supporting the development of e-commerce by identifying policy options to improve cross-border parcel delivery, the European Commission launched a consultation with the Green Paper “An integrated UPCOMING MEETINGS parcel delivery market for the growth of E-Commerce in the European Union (EU)” in November 2012. Through the European Union Affairs Committee (EAC) and its E-Commerce Green Paper working group, PostEurop has been engaged in frequent dialogue with the Commission and amongst its members from the start. The conclusions from the public consultations were published in October 2013 and a roadmap on the completion of the single market for parcel delivery was published in December 2013. > Continue on page 3 The 10 eCIP Wave 3 operators SAVE THE DATE • 14 MAY - PostEurop Postal Directive Česká pošta PostEurop Plenary Assembly Working Group meeting, Brussels, Eesti Post in San Marino will be held on Belgium Hrvatska pošta 24 & 25 September 2014. Latvijas Pasts • 15 MAY - PostEurop European Union Lietuvos Paštas For more information please contact Affairs Committee Plenary, Brussels, MaltaPost [email protected] Belgium Poczta Polska • 15 MAY - Terminal Dues Forum, Poșta Română Mariehamn, Ǻland Pošta Slovenije Slovenská Pošta • 18-20 MAY - PostEurop Operations Activities Circle meeting, Kuressaare, Estonia • 21 MAY - PostEurop Quality of Service Working Group meeting, Find out more about us on www.posteurop.org Tallinn, Estonia If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] / Written, edited and produced by PostEurop A.I.S.B.L. - Boulevard Brand Whitlock 114, B-1200 Brussels - Belgium April-May 2014 2 From the Editor News in Brief Dear Members • Swiss Post launched a postcard app for the iPhone. With the new app, and Colleagues, users can send one free postcard per day to any address in Switzerland or Liechtenstein. The app is easy to use: take a photo or choose an image from In this issue of the photo album, add text, specify the recipient and send the order. Swiss PostEuropNEWS, Post will take care of printing and mailing the postcard by A Mail. the roles and undertakings • A new study conducted by DHL has found that technologies originally behind the E-Commerce initiatives designed for consumer electronics can be increasingly used in the goods are explained. This work has just industry. According to the Trend Research team at DHL Customer Solutions begun and we will be certain to hear & Innovation this marks a complete reversal of past practices in which new more about both the regulatory and technologies were initially applied in business and migrated to private uses operational activities as we continue only later. The trend report “Low-Cost Sensor Technology” shows readers to strengthen our capabilities. how technologies like Microsoft’s video-game camera Kinect, smart watches and NFC (near-field communications) technology can be incorporated into logistics. Another area of international focus which has come to our attention is the • COPACEL and La Poste France extend their partnership. Through a new customs legislation and how that partnership for the development of office paper collecting and recycling will impact the way postal operators in October 2012, LA POSTE and COPACEL (a paper & cardboard recycling currently work. An in-depth interview firm) both participate in a much appreciated lighter footprint effort. The with Reinhard Fischer, Chair of the aim is to help ensure the supply of the French paper recycling industry and PostEurop Customs working group share the value created with all stakeholders, in particular the social and and our very own “Customs professor”, solidarity economy. Philippe Wahl, Chairman & CEO of Le Groupe LA POSTE helped us understand the issues better and Yves HERBAUT, Chairman of COPACEL, have signed an extension of their and hopefully better prepare us for the partnership on 6 March 2014. next steps. I had the distinct pleasure of participating in the final conference of the European Social Dialogue Committee for the postal sector PSE project “Developing a quality postal sector in the digital age” on 7 February 2014. It was very impressive to listen • Lithuania Post Gives Citizens Tips to Prevent Online Fraud. Taking into and learn from the listening session consideration the growing number of goods purchased online, Lithuania presentations and discussions on how Post says the citizens should be cautious when buying online and check that employees manage to cope in many goods are authentic. aspects of their work. An article on the final conference can also be found in • Royal Mail met its First Class letters and parcels quality target after the this issue. first three quarters of the 2013/14 financial year, according to independent research. For First Class mail, the target of 93 per cent delivered the following working day was achieved. The Second Class letters and parcels target was With that, we hope that you will enjoy exceeded, with 98.8 per cent of this mail delivered within three working days, this spring issue and look forward to against a target of 98.5 per cent. your feedback and further contribution. • Postnord wants to step up the pace of our streamlining efforts and service Cynthia Wee development. PostNord reported improved results for 2013. Net sales Communications Manager increased 3 percent excluding currency effects. Operating profit was [email protected] strengthened. PostNord is going through a phase of significant change. If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] - More info on: www.posteurop.org April-May 2014 The Association 3 > continued from front page interconnected network in which all 2015. e-commerce items to be delivered cross- At the PostEurop CEO Forum dialogue Each programme participant has border will include options such as track which took place in Brussels last appointed a Programme Director and trace, and ensuring that customers September, Member CEOs and the and Workstream Leads. The 100 day can benefit from the same delivery and European Commissioner for Internal programme was launched in February return options as domestic e-commerce. Market & Services, Mr. Michel with the aim of developing a detailed Barnier, underlined the importance It is a centrally co-ordinated programme deployment roadmap. During that phase, of e-commerce for the growth of the with each postal participant being the Programme Management Group was economy and the society in which postal fully responsible for their engagement, established from Country Programme operators play an important role. It was alignment with the central programme Directors, Maire Lodi, PostEurop agreed that the European Commission and managing their specific deployment Operations Manager and Ján Bojnanský, relies on the industry to overcome some with commitment to deliver the agreed eCIP PostEurop Coordinator, with the of the barriers communicated by the programme objectives by December 2014. help of twinning partners and under European Commission in the E-Commerce the supervision of the IPC Programme Green Paper. The aim is to ultimately The role of PostEurop Management Office. allow e-commerce to efficiently evolve to Several work streams and twinning its full potential. PostEurop’s role is two-fold. On the one hand, PostEurop actively leads meetings have been organized to help In order to fulfil the industry promise to the on-going regulatory dialogue with Wave 3 postal operators understand the address current e-commerce delivery the European Commission through eCIP Programme, undertake a gap analysis issues, a memorandum of understanding the E-Commerce Green Paper working to assess eCIP needs versus their internal was also signed between IPC and group and on the other hand, PostEurop activity and conduct their respective PostEurop, to further develop the co- structurally coordinates with a group of country plans. operation between the two organisations PostEurop (non-IPC) Members helping As a result of the work done in the 100 on e-commerce based on IPC’s them become part of a the eCIP network. day period, 10 of the11 Wave 3 postal e-Commerce Interconnect Programme operators have expressed their willingness (eCIP) framework. Over the last months, PostEurop has been active in the on-boarding process for to join the eCIP programme at the 9 May 2014 meeting (see group photo below). Building the eCIP Network its 11 Members (also known as “Wave 3” posts according to the eCIP terminology) e-CIP is a very ambitious initiative in who have joined the programme in Botond Szebeny which postal operators are working very January
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