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First Capital Connect First Capital Connect Stakeholder Presentation 29 th September 2009 7,500 more seats and counting ... • 5,000 on the GN • 2,475 on Thameslink ... • with 900 more by December on Thameslink Some of our Electrostars are missing! Getting back on track Good news for the existing trains • Restarted Class 319 refresh and traction improvements and 317s refresh • Restarted enhanced traction motor overhaul programme – 50% new motors fitted on 319 fleet And while we’re talking about fleet ... • Electrostar maintenance training continues • Electrostar AC/DC changeover issues resolved • Class 321 additional unit leased at no cost to assist refresh programme • 365 material transfer completed from Bombardier to FCC and HSBC Table-topping train performance Midlife EMU Unit Miles P4 MP5MD MAA First Capital Connect Class 321 33,326 16,663 39,098 First Capital Connect Class 365 525,328 25,016 31,685 • In period 5 class 321 South West Trains Class 455 694,079 23,136 27,725 London Midland Class 321 161,908 20,239 23,148 continued to perform NXEA Class 321 536,058 22,336 20,707 Southern Class 455/8 269,140 20,703 19,744 well since introduction First Scotrail Class 320 151,938 37,985 18,533 NXEA Class 317/7&8 253,075 28,119 16,653 Northern Class 323 139,236 13,924 15,697 to FCC with best in First Capital Connect Class 319 911,364 12,316 14,555 Southern Class 456 114,722 114,722 14,202 class MAA First Scotrail Class 318 191,763 12,784 13,298 First Capital Connect Class 313 239,692 12,615 13,100 NXEA Class 317/6 196,920 12,308 13,003 NXEA Class 315 371,553 13,270 12,615 • DOO faults on the 377 Southeastern Class 465/9 233,864 9,744 12,087 First Capital Connect Class 317/1 93,744 8,522 11,878 fleet on the decrease Southeastern Class 465/1 262,308 11,923 11,762 Southeastern Class 465/0 285,105 11,879 11,411 after wiring rectification NXEA Class 317/5 108,319 12,035 10,337 Southeastern Class 466 192,242 10,680 10,331 London Midland Class 323 199,752 11,097 10,165 work carried out First Scotrail Class 322 29,544 9,848 8,592 Merseyrail Class 508 156,423 8,233 8,511 Southeastern Class 465/2 88,825 7,402 8,505 • Reliability and growth Northern Class 321 27,458 27,458 8,487 Merseyrail Class 507 195,740 8,156 7,643 London Overground Class 313 (3) 124,915 7,807 7,482 plan for the class 377 Southern Class 442 68,725 6,873 6,706 First Scotrail Class 314 82,367 5,491 5,932 to be agreed between London Overground Class 508 (3) 11,014 11,014 4,203 Average 13,873 14,159 FCC and Bombardier Thameslink Programme – stations New-design fleet for future franchise • Major contract • 1200 vehicles • Build, support and maintain for 20 years • 2 new depots • DfT leading procurement HLOS proposals – future capacity • ‘Seats for You’ – 5,000 extra seats – 12-carriage services • Now progressing further schemes with DfT • Phase 2 incorporated into wider scheme • This also benefits GN inner service group HLOS proposals – future capacity • Significant investment required to deliver the scheme: lengthening GN outer platforms, upgraded depots and power supply on the ECML. • Timescales for the delivery of these infrastructure upgrades under review • Further strengthening of GN outer services continues to assume leasing of further 321 units. • Strengthening of Moorgate services requires leasing additional 313 units. 09/10 performance – year to date First Capital Connect PPM Comparison 98% 94% 92.48% of trains 90% have arrived on 86% time since the PPM % 82% beginning of the 78% 09/10 74% financial year 70% 01 02 03 04 05 06 07 08 09 10 11 12 13 Period 09/10 07/08 08/09 This Year Target • PPM for 09/10 year to date is 92.48% against a target of 92.24%. • FCC PPM MAA is 91.10% against a target of 91.00%. • Traincrew and Fleet problems affected TL performance. • Good performance once again seen on the GN route. GN route Great Northern PPM Comparison 98% 94% 95.46% of trains have arrived on 90% time since the 86% beginning of the PPM % 82% 09/10 78% financial year 74% 70% 01 02 03 04 05 06 07 08 09 10 11 12 13 Period 09/10 07/08 08/09 This Year Target • Performance for 09/10 year to date sees PPM reaching 95.46% compared to 95.38% last year. • GN PPM MAA is 93.71% against a target of 93.35%. • PPM remains high, and has improved by 0.08% from last year’s MAA figure of 95.38% - this would be higher were it not for snow in period 12. TL route Thameslink PPM Comparison 98% 94% 90.32% of trains 90% have arrived on 86% time since the PPM % 82% beginning of the 78% 09/10 74% financial year 70% 01 02 03 04 05 06 07 08 09 10 11 12 13 Period 09/10 07/08 08/09 This Year Target • PPM MAA is 89.09% against a target of 89.05%. • PPM MAA is 0.17% higher than at the same time last year (0905). • TL performance has been particularly affected by Traincrew and Fleet issues since the commencement of Key Output 0. • Cancellations are unacceptably high. PPM year-on-year comparison 06/07 07/08 08/09 09/10 08/09 vs. YTD 09/10 GN 91.49% 93.58% 93.62% 95.46% 1.84% TL 85.56% 88.18% 88.96% 90.32% 1.36% FCC 88.13% 90.57% 91.06% 92.48% 1.42% • Year-on-year comparison of actual year-end PPM • Year to date for 09/10 shows a 1.42% improvement so far compared to year-end PPM for 08/09. Investing in our stations and car parks • Major enhancements already made and more on way – seats, signs, shelters, waiting rooms, lighting and subways • Access for All – £2.83m already at all 50 stations – further 15 schemes (£1m) this year – more to follow Major projects • St Albans £5m upgrade – opening 2 October • St Albans – design and planning for £600k refurbishment of footbridge started • Bedford – new station building • Luton Gateway station – extra source of funding Extra station funding / better car parks Extra funding • Secured: Kentish Town £200k • Securing: Finsbury Park up to £6m (LDA); Drayton Park £500k (LDA); Luton Central up to £17m Car parks • Six more Car Park Mark awards – 44 in total • Safer walking routes and resurfacing • Pay-by-phone – RingGo Customer information • £400,000 Wimbledon Loop customer information systems (CIS) project completed • Information screens and departure boards at 7 stations • 21 help points • 17 more screens answered by National being installed across Rail Enquiries other GN/TL stations Security and crime prevention update • Secure Station status for all FCC by April 2010. • Major fraud prosecution • Better security – ticket machines • Ticket machine gang charged • Reduced glare Service disruption – we’re on the ball • Fast accurate information immediately available • Quality training – for 1,000 staff • Control centres freed up to deal with incidents Rail replacement services Big changes and improvements • i-Bus automated announcement and public display system coming • Additional bus co-ordinators • Drivers now receive a service guide to help deliver excellent service • Bus tracker monitors rail replacement provision • Bus tracker helps investigate customer comments • Better signs from bus to train. Environment • FCC specially commended by Green 500 for metering trains as part of its fleet energy reduction strategy • Installed 15 meters on our class 313, 365 and 319 trains. Energy analysis software under development • Smart meters for electricity now installed at 69 locations allowing greater accuracy in energy monitoring • Since April FCC has recycled 21% of its waste diverting 162.6 tons of waste from landfill • With Metro looking to install customer newspaper recycling points at 6 trial stations PAYG Implementation • Negotiations with TfL completed. • Awaiting agreement from all TOCs for implementation. • Announcement is due in October 2009 from TfL and train operators regarding go live date. • Work progressing on operational readiness Super off-peak fares • Super off-peak gives 20% off weekend point-to-point fares and Travelcards to London • Special summer promotion ... • ... that was so successful it’s now permanent • Railcard and GroupSave discounts also apply • Outstanding value! • 10% off online for October Brighton services Carnets • 10 single tickets for the price of 9! • Launched at selected gated stations on the GN route • Coming soon for gated stations on the TL north route: Bedford, Luton, Luton Airport Parkway and St Albans Fares – January 2010 • Regulated fares will be reduced by 0.4% • However, due to rounding to the nearest 10p, some fares will not change • The vast majority of unregulated fares will remain unchanged • Car park charges under review – 2.5% VAT increase from 1 January December timetable – some good • Three new morning peak hour FCC services direct from Sutton via Carshalton, Hackbridge, Mitcham Junction and Mitcham Eastfields to central London stations, including St Pancras International. • Two additional evening peak hour trains from Bedford to Brighton via Elephant & Castle, which will benefit customers at St Pancras Int, Farringdon, City Thameslink and Blackfriars. December timetable – some not so good • Four fewer evening peak hour trains from London Bridge to Brighton (diverted away via Crystal Palace) and • One less evening peak hour train from London Bridge to Bedford • Not possible because of new timetables for Southeastern and Southern • Dictated by their franchise agreements Leaf fall timetable • 12 October – 11 December • TL – certain early morning services 4 mins earlier • GN – many up to 5 mins earlier • Review with Network Rail • Training given Weather plans • All FCC stations now have robust seasonal weather plans • Enforced with a communications campaign • Plan covers all types of bad weather that can impact on our customers, staff and service • Planning too by operations and engineering Customer complaints at all-time low Star performers – Dave Star performers – Andrew Star performers – Roddy And the winner is..
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