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E X P R E S S ewsrail EXPRESS 348 WEEK ENDING 8 September 2007 ITEM FOR TRAIN COMPANY ON NN RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail GroupSave from 9 September 2007 2 National Rail New PLUSBUS stations from 9 September 2007 3 National Rail PLUSBUS add-on tickets – new ticket description 4 National Rail Free prize draw winners 5 National Rail Reduced fares for wheelchair users and visually impaired people 6 Central Trains GroupSave (children now included as part of group) 7 First Great Western Major amendments to NFM 97 fares 8 Virgin Trains Ticket validity wording National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. Additional items included with this issue of Newsrail Express Retail Manual PT1 Amendment 101 Retail Manual PT2 Issue 206 If you have not received these additional items or if you need extra copies, please contact: TSO Customer Services, St. Crispins, Duke Street, Norwich, NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 e-mail: [email protected] TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications. New prices for Newsrail Express items and Retail Manual updates from 1 May 2007 There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May 2007. These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. The aim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printed paper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electronic communications. New charges for making changes are shown in the following tables. New pages/pages amended Amendment Black & white page cost Colour page cost Retail Manual (fixed basic cost) (per page) (per page) £100 £50 £100 News item standard fixed cost (however long the news item is) Newsrail Express £100 Any remaining production and distribution costs will be charged to TOCs receiving paper copies of Newsrail Express and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will be calculated by RSP. Altering your TOC’s requirement for paper copies of Newsrail Express and Retail Manual updates TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Express and Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amend their TOC publications distribution list through the FRPS website. For example, a TOC may decide that it no longer requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can access the information electronically. FRPP website – an excellent alternative to paper Retail publications information can be accessed electronically via: http://frpp.tso.co.uk and includes: G Newsrail Express G Retail Manual Part One & Part Two G National Fares Manuals G RailLinks Manual G Ticket Examiners Handbook Travel agents have their own ATOC travel agents website at: www.atoctravelagents.org Retail Communications Manager [email protected] Tel: 020 7841 8058 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 1 TRAVEL AGENTS GroupSave from 9 September 2007 Until recently, there were two types of GroupSave – Adult & Child and Adult only, with a variety of arrangements for additional accompanying children carrying from TOC to TOC. Following a review of the product,TOCs have agreed a standardised national product which will be offered by participating train companies from 9 September 2007, where both Adults and Children can form part of the group. The following TOCs now participate in the GroupSave scheme: c2c, Central Trains, Chiltern Railways, First Capital Connect, First Great Western, First ScotRail (Edinburgh to Glasgow route only), Midland Mainline,‘one’, South West Trains, Silverlink, Southeastern and Southern. GroupSave is not offered or accepted by any other TOC – customers should be advised this before they travel, particularly when several TOCs run nearby or along the same route. What is a group? The group may consist of any appropriate combination of adults and children: G GroupSave 3 (GPS-3) 3 adults, 1 adult and 2 children, 2 adults and 1 child. G GroupSave 4 (GPS-4) 4 adults, 1 adult and 3 children, 2 adults and 2 children, 3 adults and 1 child. G Kids for a Quid: Additional children can accompany the main party, and travel at the ‘flat fare’ of £1, single or return. Two children under the age of five can travel free of charge with each fare paying passenger. Which Tickets? GroupSave is available on the following ticket types: G Cheap Day (Or Standard Day, if no Cheap Day is available) G Saver (But NOT if the fare is set by Midland Mainline) G Network AwayBreak G SuperSaver G Off Peak Day Travelcards from stations outside of the London Fare Zones to London Zones 1 to 6 (‘out-boundary’). However, it is NOT available from Market Harborough, Kettering or Wellingborough to London Zones 1 to 6. What else has changed? To make it simpler for customers and frontline staff, the following changes have also been made to the product: G ‘one’ now accept GroupSave on all of the route G Central Trains, Midland Mainline and First ScotRail now allow children to travel on adult discounted tickets G Midland Mainline and First ScotRail now offer ‘Kids for a Quid’, where accompanying children can travel for just £1. G ‘Blanket Restrictions’ on when GroupSave can be used have now removed from all TOCs. GroupSave discounted tickets now have the same restrictions as their undiscounted equivalents. G An online ‘GroupSave Calendar’ is now available for booking office and contact centre staff to easily see when GroupSave is restricted, for example because of sporting events. This can be found online at http://www.nationalrail.co.uk/times_fares/groupsave_calendar.html Ben Payne Product Information Manager National Rail Enquiries 3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 2 TRAVEL AGENTS New PLUSBUS stations from 9 September 2007 PLUSBUS enables customers to add unlimited bus travel around town to their train ticket. PLUSBUS can be added to most types of train ticket and can be sold from any National Rail station ticket office, through selected telesales offices or by rail-appointed travel agents. From 9 September 2007, 14 new PLUSBUS stations have been introduced: Bedford J223 Middlesbrough J214 Bedford St Johns J224 Peterborough J222 Burton-on-Trent J218 South Woodham Ferrers J221 Eastbourne J227 Stockton-on-Tees J216 Gravesend J220 Tamworth J219 Hartlepool J212 Thornaby J217 Kettering J225 Wellingborough J226 New PLUSBUS Season Tickets from 9 September 2007 PLUSBUS season tickets are ideal for regular travellers/commuters who use stations where car parking may be limited and who may wish to avoid car park prices. They're just the ticket to let customers leave the car at home and help to reduce the damaging effects of car travel on the environment. From 9 September 2007, 32 new PLUSBUS season tickets have been introduced, including season tickets at 10 completely new PLUSBUS stations: Aberdeen H814 Hull H299 Bedford J223 Kettering J225 Bedford St Johns J224 Lancaster H931 Braintree J901 Lichfield City H298 Brentwood J902 Lichfield Trent Valley H286 Burton-on-Trent J218 Middlesbrough J214 Carlisle H930 Peterborough J222 Chelmsford J908 Preston H932 Clacton-on-sea J909 Shenfield J938 Colchester J910 South Woodham Ferrers J221 Dovercourt J911 Stockton-on-Tees J216 Eastbourne J227 Tamworth J219 Gravesend J220 Thornaby J217 Hartlepool J212 Warrington H982 Harwich International J917 Wellingborough J226 Harwich Town J916 Witham J950 You can sell PLUSBUS tickets to customers at the same time as they buy their rail ticket, or you can sell PLUSBUS tickets to customers already holding rail tickets, as long as the rail ticket is valid for the PLUSBUS ticket validity date/s requested. PLUSBUS tickets are also valid in conjunction with appropriate rover and ranger-type tickets and rail staff privilege/status passes. Don't forget that if you can't find through PLUSBUS fares in ticket issuing systems, you should issue the rail journey ticket and also issue separate PLUSBUS tickets. Please do not turn customers away, or send them to the bus station - bus stations and bus drivers CAN'T sell PLUSBUS tickets. You can find all PLUSBUS information in section B1 of the RailLinks manual, which is also available in electronic format on the Fares and Retail Publications Portal – https://frpp.tso.uk or on the ATOC website – www.atoc.org (in the Marketing and Retail section). ATOC Retail Support 0207 841 8058 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 3 TRAVEL AGENTS PLUSBUS add-on tickets – new ticket description PLUSBUS add-on day tickets currently use ticket descriptions BUS DAY SINGLE (BDS) and BUS DAY RETURN (BDR). From 9 September, this will change to one new ticket description, which will be ‘PLUSBUS DAY’ (PBD). PLUSBUS tickets give the customer unlimited bus travel during the day of validity, so the new ticket description will be much clearer for customers and bus drivers to understand. Also note that only ONE ‘PLUSBUS DAY’ ticket will be issued per transaction. The new description of PLUSBUS DAY (PBD) will only appear on PLUSBUS add-on tickets. Where PLUSBUS is combined on one ticket with the rail travel through tickets (where available), the ticket will continue to show: SINGLE, CHEAP DAY RETURN, SAVER etc appropriate to the relevant rail ticket type, as their description. Don’t forget that if there is no through rail and PLUSBUS fare in your ticket issuing system, you should issue the ticket for the train journey and then a separate PLUSBUS add-on ticket for the relevant PLUSBUS zone.
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