Maintenance + Saia V8 FINAL.Indd

SOLUTION SHOWCASE

SAIA INCREASES To stay in top shape, your fleet needs to be well-maintained. But that in itself can pose UPTIME AND challenges – from managing several local providers to paying inconsistent rates and PERFORMANCE not being able to get your truck in the shop at a moment’s notice. This report showcases WITH ON-DEMAND how Saia LTL keeps its fleet running on all cylinders with an On-Demand MAINTENANCE Maintenance solution.

FLEET LEASING & MAINTENANCE | DEDICATED TRANSPORTATION | SUPPLY CHAIN SOLUTIONS THE OUTSOURCING DIFFERENCE Since outsourcing the maintenance of its feet to Ryder in 2012, Saia:

Decreased breakdowns by 13%

Receives 18,000 preventive maintenance activities per year

Enhanced efciency Established greater by speeding up invoice confdence in the reliability processing time 43% of its feet of 16,000 with consistent and vehicles transparent data

Increased on-time maintenance service Improved its CSA score to 33, putting performance to 97% them in the top 15th percentile in the industry It used to be tough to find top quality maintenance service 5 Ways On-Demand Maintenance on a flexible basis from one provider with locations just where you need them, when you need them. The result delivers for you: was that many fleet managers had to struggle with multiple maintenance providers, pay inconsistent rates for service Predictable Costs – Knowing the exact cost of services you and repairs, and deal with hundreds of invoices and varying will need before work begins helps with budgeting, so there billing structures. Those days are over. are no surprises.

Ryder launched On-Demand Maintenance, providing large Preferred Rates – Because you have established rates for fleets access to service whenever needed at more than services at the beginning of your contract and your work is 450 locations across the U.S. and Canada. Now, customers all being completed by Ryder, we are able to give you lower can get consistent service at all of these locations for rates than what you would see from other providers. Rates pre-negotiated contracted rates delivered by a team apply at all locations – no surprises. of 5,000+ certified technicians. Highly Trained Technicians with the Best Equipment – Ryder technicians are highly-trained professionals who work with How On-Demand Maintenance the most current, technology-driven tools to keep your fleet works on the road – increasing uptime.

Access to a large Network of Service Locations – No matter A customer schedules preventive maintenance and repair where your vehicles travel in the U.S. and Canada, they will work whenever and wherever it’s needed. All it takes never be far from expert service at one of 450 is a call to Ryder’s Managed Maintenance Center and a Ryder locations. representative will discuss the scope of the job, obtain any necessary authorizations, and immediately schedule One-Supplier Simplicity – A single supplier of maintenance the appointment. Charges for the work are billed at pre- services means you will have just one set of invoices and negotiated contracted rates and invoices [using vehicle one system to work within – which saves you lots of time maintenance reporting standards (VMRS) and Standard and hassle. repair time (SRT) coding] are sent weekly or monthly. All estimates are approved before the work is done. Companies are already seeing results with their fleets. “On-Demand Maintenance has helped Saia improve the quality of our feet, our CSA scores, and PM intervals, all of which means improved service to our customers.”

– Jason Plumlee, Director of Maintenance, Saia

Saia succeeds with expert Designed to provide the ultimate access to maintenance professionals who understand clients’ fleets, coordinate maintenance when and repairs, and perform preventive maintenance in sync with government requirements, On-Demand Maintenance is an where needed innovative service that eliminates the challenge of working with multiple, local service vendors. For Saia, Ryder’s Transportation giant Saia LTL Freight (Saia) makes more On-Demand Maintenance team performs about 1,000 than 26,000 freight deliveries a day throughout the U.S., repairs weekly. Canada, Mexico, and Puerto Rico, and needed consistent, reliable, quality maintenance services wherever and A crucial challenge for Ryder was to improve Saia’s CSA whenever required. score – monitored by the Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA). Future productivity and profitability necessitated a national Used as a benchmark by both Saia’s current and potential vendor to maintain its fleet of 16,000 vehicles in the customers to determine the company’s safety, reliability, and most efficient way possible, wherever the vehicles were quality control, Saia’s existing CSA score was being adversely operating. Instead of working with hundreds of small, local, impacted by the inconsistent quality levels provided by its maintenance vendors – all with different billing systems and multiple vendors. varying quality controls – Saia wanted just one. The company also had the goal of working with its transportation partner to Within the first year, Saia’s CSA score improved from the 60s improve a number of key performance metrics. to the 40s for preventive maintenance on equipment – and is at 33 currently, putting it at the top 15th percentile within In 2012, Saia partnered with Ryder to meet its maintenance, the industry. fueling and equipment rental needs – significantly reducing the number of independent, local vendors it worked with historically. Ryder On-Demand Maintenance features:

• 450+ On-Demand Maintenance service locations • Service and repairs at pre-negotiated rates • Simple repair scheduling with 1 easy call to Ryder’s Managed Maintenance Center • Electronic estimate approvals • Online invoice delivery • Timely, web-based reports and real-time data for service and repairs, powered by Decisiv™ • EPA Compliance

“The maintenance and repair services we receive need to be delivered by the best technicians,” says Jason Plumlee, Director of Maintenance at Saia. “Getting the quality and condition of our fleet right was critical to us and our customers.”

Saia records approximately 18,000 preventive maintenance activities annually, and as a result, breakdowns have decreased by 13 percent leading to more uptime for Saia’s fleet. Historically, the on-time performance rate was tracking between 70 and 80 percent, that level has improved to 97 percent with Saia’s move to Ryder.

Saia was able to improve the overall metrics that were most important to the company by selecting On-Demand Maintenance with Ryder. The efficiencies and cost savings deliver both for Saia’s customers and the company’s bottom line.

Discover how outsourcing with Ryder can improve your fleet management by visiting ryder.com.