PARIS VOUS AIME 2015 REPORT ON ACTIVITY AND SUSTAINABLE DEVELOPMENT Interview with Augustin de Romanet, Chairman & Chief Executive Offi cerP. 2 The executive committee P. 4 The board of directors P. 6 Governance P. 7

1

Our promise to our customers: Groupe ADP aims to become a world leader in airport design, passengers and airlines construction and operation. Europe’s second-largest operator

Highlights of 2015 P. 10 with 95 million passengers welcomed in Paris, the Group Connect 2020 P. 20 is ranked in the world’s top 3, with 34 airports directly or indirectly managed and more than 250 million passengers 2 served in 2015. Optimising our airports and management Groupe ADP has signed a new Economic Regulation Highlights of 2015 P. 26 Agreement (ERA) with the French government for Connect 2020 P. 32 the 2016-2020 period and has presented its strategic plan for the next five years: Connect 2020. It is a plan designed to 3 improve customer satisfaction, the competitiveness of We love paris and are putting it on the map air transport and the attractiveness of the regions. A plan that around the world will open up new development opportunities for its employees. Global appeal P. 38 Highlights of 2015 P. 40 Connect 2020 P. 44 Trust, commitment, boldness and openness – the Groupe ADP teams have shared values that will help them to innovate, 4 move forward and create a successful dynamic that is Our commitment to employment, local areas beneficial to everybody. In particular, this quest takes and sustainable development the form of a new “Paris Aéroport”–brand universe, which Human Resources P. 48 expresses the commitments and the promise made to each of Purchasing P. 51 its customers: passengers and airlines. Environmental management P. 52 Cooperation P. 55 Connect 2020 P. 56

A robust business model, attractive prospects: key facts and fi gures Business model and objectives P. 59 2015 Results P. 60 2015 CSR performance P. 62 ADP Shares P. 64

2015 report on activity and sustainable development 1 INTERVIEW WITH THE CHAIRMAN & CEO

WHERE PARIS MEETS Connect 2020 fully involves Groupe ADP employees in achieving its aim: THE WORLD to be a leader in the design, construction INTERVIEW WITH AUGUSTIN de ROMANET and operation of airports. CHAIRMAN & CHIEF EXECUTIVE OFFICER

Expenses have been brought under to improve the competitiveness of must also enable us to reach we are assuming a 2.5% increase in control: EBITDA (1) stands at the the air transport industry in France, a per-passenger revenue of €23 (2) traffic on average per year, and aim upper end of the target range, up bring visitors to the regions and get per full year once the 2016-2020 to achieve an increase in EBITDA 34% compared to 2009. Net income us to act in favour of our passenger major infrastructures have been of 30 to 40% compared to 2014 (4). attributable to the Group stands at customers. Given the fierce delivered, and to grow external In the longer term, I am also very €430 million, up 6.9% compared to competition between airlines, rents from our real estate activities confident. Global air traffic is 2014. We will propose to the Annual cities and their airports to capture by 10 to 15%. Our third priority expected to double by 2035, driven General Meeting that the payout global growth, our competitiveness is to expand, nurture and by the growth of the middle classes, be kept at 60% of the net income is a major strategic challenge. share sustainable growth with which could exceed 4.7 billion attributable to the Group, i.e. We wish to bolster it through three neighbouring regions, to project people, i.e. 2 billion more than today. a dividend of €2.61 per share versus priorities from our Connect 2020 our design, engineering and airport This gives an idea of the potential €2.44 for the previous financial year. plan. The first is to optimise, in other management know-how onto the of air transport and tourism, Our development is vigorous, words to perform as effectively international stage and to adopt all the more so as tourism will be and we are doing everything as possible at the least cost to a position as a global and integrated concentrated in the cities with the we can to take the expectations our customers. We will do this player so that international activities greatest appeal. Paris is one of these of our stakeholders into account by making the most of our current become our third business line. cities, and we are extraordinarily and control the impacts of traffic resources, by modernising and With these three focuses, fortunate not to have any problems on the environment. This is reflected merging our terminals. We are Connect 2020 fully involves with runway capacity. With its four by the company’s selection committed to an unprecedented Groupe ADP employees runways, Paris-Charles de Gaulle in the DJSI indices and its progress five-year investment programme: in achieving its aim: to be a leader could serve as many as 140 million in the Global 100, which honours €4.6 billion, including €3 billion for in the design, construction passengers with new terminals. the listed companies with the best regulated activities. At the same and operation of airports. I’m convinced that we are only performance in terms of sustainable time, we are continuing our just entering the age of the airport. development. productivity efforts to reduce the What is your outlook Airports are the 21st century per-passenger operating costs of for the year ahead? infrastructures around You have signed a new regulated activities by 8% in 2020. which economic activity will How would you assess the 2015 social responsibility. With regard Economic Regulation Agreement Our second priority is to attract 2016 marks the beginning of a new spread and, in terms financial year and the 2011-2015 to our economic and financial with the French government traffic in order to make Paris the cycle for Groupe ADP, both with of airport cities, Groupe ADP period? performance, we have reached or and presented a strategic plan preferred choice of airlines and Connect 2020 and the launch of is one of the trailblazers. exceeded all of the targets we had for 2016-2020. What direction passengers. To succeed in this, many projects, in particular the birth In 2011, Groupe ADP made set ourselves. Our Paris airports have are you taking? we introduced an incentivising of the new brand. For the current the satisfaction of its customers, notched up another record year with tariffs structure in April 2016, financial year, we are expecting (1) Operating income from ordinary activities (including operational equity affiliates) excluding passengers and airlines its primary a total of 95.4 million passengers 2015 was a key year in our and we are continuing to improve a 2.3% increase in traffic, a slight depreciation and provisions for impairment concern. Five years on, we have welcomed in 2015, and revenue per preparations for the future, our service quality to obtain an improvement in EBITDA, and a rise in of non-current assets, net of reversals. (2) Revenue per departing passenger exceeded our service quality targets departing passenger in the airside and we have a clear and ambitious overall ACI/ASQ (Airport Service net income attributable to the Group in airside shops. and have also become the European shops has doubled to €19.70 since roadmap for the next five years. Quality) score of 4 out of 5 by 2020. that is up at least 10% compared (3) Incorporating the capital gain from the sale of the Paris head office. leader in our sector for corporate the stock market listing in 2006. Our Connect 2020 plan is designed The high standard of our offering to 2015 (3). For the 2016-2020 period, (4) €1,109m in 2014.

2 2015 report on activity and sustainable development 3 THE EXECUTIVE COMMITTEE

THE EXECUTIVE COMMITTEE

Augustin de Romanet Franck Goldnadel Chairman & Chief Executive Executive Director, Officer Chief Airport Operations Officer and Managing Director of Paris-Charles de Gaulle Airport

Serge Grzybowski Real Estate Director

Patrick Jeantet Alice-Anne Médard Chief Operating Officer Human Resources Director

Edward Arkwright Didier Hamon Executive Director - Finance, Group Secretary General Strategy and Administration

Laure Baume Patrick Collard Franck Mereyde Benjamin Perret Executive Director and Delegate Director and Chief Managing Director Communications Director Chief Customer Officer of Staff to the Chairman & CEO of Paris-Orly Airport

4 2015 report on activity and sustainable development 5 THE BOARD OF DIRECTORS AND GOVERNANCE

THE BOARD OF DIRECTORS GOVERNANCE

Chaired by Augustin de Romanet, Chairman & Chief Executive Officer. Aéroports de Paris is a French Société Anonyme (public limited company) with a Board of Directors. The members of the Board are appointed for a five-year term of office. The Chairman of the Board also carries out the duties of CEO.

BOARD MEMBERS Michel Massoni Predica Marc Borel The Board of Directors A Board Members’ charter specifies Internal control REPRESENTING THE Coordinator of the Represented by Françoise Deputy Government The Board of Directors determines each member’s rights and duties. and risk management FRENCH GOVERNMENT “Economy and Regulation” Debrus, Director Commissioner – the orientation of the company’s A code of ethics relating to securities Internal control and risk Committee – General Council of Investments at Crédit Director of Air Transport activities and ensures that trading and compliance with management constitute a Geneviève Chaux Debry for the Environment and Agricole Assurances it is implemented. It supervises regulations has been appended to comprehensive system for managing Chairwoman of Sustainable Development Caroline Montalcino the management of the company the internal regulations (1). The Board the activities and performance the Supervisory Board – Ministry of Ecology, Head of Mission - and ensures the quality of of Directors met nine times in 2015, of the Group and its various entities. of Aéroport de Bordeaux- Sustainable Development BOARD MEMBERS General Economic and the information provided to with an attendance rate of 80%. Headed by the Airport Security, and Energy Financial Inspectorate Mérignac SA REPRESENTING shareholders and to the market. Risk Management and Compliance THE EMPLOYEES It is composed of 18 members: Related committees Division, the system is intended Solenne Lepage Pascal Papaux six members designated by the Three committees have a role to ensure that all regulations Director of Transport BOARD MEMBERS Marie-Anne Donsimoni Secretary of the Works shareholders at their Annual General in preparing the decisions are properly applied and that the Investments – State APPOINTED BY CFE/CGC Committee Meeting; six members representing of the Board of Directors: measures implemented to handle Investments Agency – SHAREHOLDERS the French government, and • the Audit and Risk Committee, the risks impinging on the Group’s Ministry of Finance and IN THEIR ANNUAL Brigitte Blanc Public Accounts – Ministry GENERAL MEETING CGT NON-VOTING appointed by Decree; and six composed of Jacques Gounon objectives are effective. of the Economy, Industry MEMBERS WITH members elected by the employees. (Chairman), Françoise Debrus, The reference base chosen and the Digital Sector Jacques Gounon Serge Gentili ADVISORY STATUS, Three non-voting members Serge Gentili and Solenne Lepage; by the Board of Directors is the Chairman and CEO FO APPOINTED BY THE with advisory status, appointed • the Strategy and Investment reference framework of the French Muriel Pénicaud of Groupe Eurotunnel SE SHAREHOLDERS by the shareholders, also participate Committee, composed of Financial Markets Authority (AMF). CEO Business France – Frédéric Gillet in Board meetings. The Board of Augustin de Romanet (Chairman), Written in 2015, the Group’s risk public body Els de Groot CFE/CGC Anne Hildago Directors uses the AFEP-MEDEF Geneviève Chaux Debry, Marie-Anne management and internal control Member of the Management Mayor of Paris code of corporate governance Donsimoni, Solenne Lepage, charter describes the system’s basic Denis Robin Board and Chief Financial Jean-Paul Jouvent for listed companies as its reference Frédéric Mougin and Jos Nijhuis; organisation: regulatory frameworks Secretary General of Officer of N.V. Luchthaven UNSA/SAPAP Christine Janodet framework. An internal regulation • the Remuneration, Appointments and internal standards, participants, the Ministry of the Interior Schiphol Mayor of Orly document defines the Board’s and Governance Committee, roles and responsibilities and related Frédéric Mougin responsibilities and procedures. composed of Françoise Debrus governance. It is used to support Gilles Leblanc Jos Nijhuis CGT Bernard Irion It specifies that the Board (Chairwoman), Jacques Gounon, the implementation of internal Regional and Chairman and CEO Vice-Chairman of the Paris must discuss the quality of Jean-Paul Jouvent, Xavier Huillard controls. The Audit Division, Chamber of Commerce Interdepartmental of N.V. Luchthaven Schiphol its own operations once a year. and Solenne Lepage. whose IFACI (2) certification Director of Infrastructure OTHER MEMBERS WITH and Industry was confirmed in 2015, is responsible and Development for VINCI ADVISORY STATUS for monitoring internal control the Île-de-France region – Represented by ETHICS: REAFFIRMED COMMITMENTS, and risk management. Ministry of Ecology, Xavier Huillard, Patrick Gandil Sustainable Development Chairman & CEO of VINCI Government Commissioner – REINFORCED SYSTEMS

and Energy Director General of (3) Groupe ADP has two charters: an ethics charter and a CSR charter, (1) Available online at www.parisaeroport.fr the French Civil Aviation which consists of six commitments, the first of which is to “guarantee (2) French Institute of Internal Auditors. Authority exemplary governance”. Their principles were shared at the Group’s first (3) Corporate Social Responsibility. international convention. The Group’s code of conduct has been updated 2015 Reference document and a new position for an ethics officer, reporting to the Group Secretary www.parisaeroport.fr/groupe/finance/ General, has been created and filled. information-reglementee-amf

6 2015 report on activity and sustainable development 7 1

OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

The world’s number one tourist destination with almost 47 million visitors in 2015, Paris has to deal with growing competition from Europe’s other capital cities and emerging airport hubs. Passenger satisfaction is therefore an essential challenge if it wants to retain its prominent place.

As the gateway to the City of Light, we are well aware of our responsibility to off er passengers and airlines the best quality of service and ensure they have a unique experience.

The Paris experience.

Lucia Navarro Tolosa, at the TGV-RER station at Paris-Charles de Gaulle, setting off on her journey.

8 PARIS VOUS AIME OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

HIGHLIGHTS OF 2015

JANUARY ART AT THE AIRPORT

Fifty pieces from the collections of the Paris Museum of Decorative Arts were put on display in the Espace Musées museum area at Paris-Charles de Gaulle Airport. Paris 1900, La Belle Epoque, an exhibition designed in conjunction with the Petit Palais, Paris’s Fine Art Museum, took over the space. Groupe ADP also entered into cultural partnerships with the Musée d’Orsay and the Louvre. And photography lovers were able to live a day Sous le ciel de Paris (Under the Paris Sky) or join an expedition to the North Pole and Antarctica with Le Grand Froid (Extreme Cold) through the eyes of Jean-Louis Etienne – just two examples of the many photography exhibitions organised in the terminals in 2015.

FEBRUARY HAPPY NEW YEAR OF THE GOAT!

More than 2.4 million passengers travelled information kiosks were available in Chinese. between the Paris airports and China in Welcome and information messages 2015. To thank them for choosing us, the were played in Mandarin and Cantonese. Group joined in with the Chinese New Year Chinese was incorporated into the most celebrations. On the agenda: red and gold common terminal signs and an app was décor, hostesses in traditional silk dresses launched to help translate the rest of them. to welcome passengers and give them 2.4m All these efforts were rewarded, with maps of Paris in Chinese as well as gifts PASSENGERS Paris-Charles de Gaulle becoming the first What a treat getting to see and discount vouchers for use in the airport BETWEEN PARIS European hub to obtain Welcome Chinese some of Paris’s treasures here! shops. And all year round, the website, AND CHINA IN 2015. certification from the China Tourism the Paris Aéroport app and the interactive Academy (CTA) in 2015. BOJUN ZHOU ENJOYING SOME CULTURE BETWEEN FLIGHTS

PARIS CDG, T2E, HALL M DESTINATION: BEIJING, CHINA THE PARIS 1900 EXHIBITION AND ALSO… A welcome message 100 interactive touchscreen “Trouver mon transport” is displayed in 40 languages kiosks in 10 languages give (Find my transport), on the information screens the locations of all the services an interface that tells you Offering passengers in transit a glimpse of Paris and making them want to come back is the goal at arrivals, which also indicate and shops available nearby. the best way to reach of the Espace Musées museum area, which is open from the first flight of the day to the last, the photography the baggage reclaim time, your destination, the weather and information was awarded the 2015 exhibitions and the films offered in terminals. Alongside the delights of Paris, art, history, science, sport, music, about transport to Paris. Observeur du Design label. cinema and literature come to the airport to entertain and educate travellers.

10 2015 report on activity and sustainable development 11 FEBRUARY THE FIRST ESPACE BUSINESS SPACE

Located in the boarding area in Hall 2 at Orly West, which receives the most business travellers, this free, connected space is perfect for getting work done, meeting guest start-ups on Thursdays and connecting with potential customers and suppliers who are travelling at the same time. A veritable laboratory for innovation, the Espace Business space illustrates how Groupe ADP’s digital strategy is improving the passenger experience.

MORE THAN 2,000 BUSINESS MARCH PASSENGERS SKYTRAX REWARDS REGISTERED IN THE PARIS-CHARLES DE GAULLE AIRPORT ESPACE BUSINESS LOUNGE SINCE IT OPENED. Paris-Charles de Gaulle Airport Smooth-running security checks, was awarded the Skytrax comfortable boarding areas and award for the “world’s most free Wi-Fi for all passengers have improved airport”, as voted for proven very popular. For the first by passengers from around time, Paris-Charles de Gaulle 34 the world. This award honours also entered the Top 5 best PLACES CLIMBED the airport whose service quality airports in the world for shopping IN 1 YEAR BY PARIS-CHARLES Log off? and customer satisfaction and the Top 10 for quality and DE GAULLE IN THE SKYTRAX have improved the most. In just range of services. Lastly, Hall M RANKINGS, THE BENCHMARK FOR Not me! one year, the airport climbed in Terminal 2E was ranked PASSENGER SATISFACTION. 34 places in the Skytrax ranking. the 6th-best terminal in the world. SIDÉ BABA BUSY GLOBE-TROTTER

PARIS CDG, T2E, HALL M DESTINATION: COTONOU, BENIN THE PARIS AÉROPORT APP

AND ALSO… Available in 10 languages and in 11 on the website www.parisaeroport.fr, the Paris Aéroport app offers a range Four connected and friendly The Paris Aéroport smart watch The Salons & Congrès Welcome multimedia lounges in the app puts flights on your wrist: Pack, the result of a partnership of services to passengers – reserve a convenient parking space, find out the status of a flight in real time, boarding area provide real-time flight schedules, between Groupe ADP, find your way around the terminals, translate signs, and more. Frequent flyers can also clear border control quickly newspapers, music, films check-in, boarding gate, the Paris Region Tourist Board and TV series on digital tablets, notifications, and more. and Viparis, ensures a quality thanks to the Parafe biometric system, check themselves in with their luggage using self-serve and enjoy the free, as well as the Paris Worldwide reception for business travellers. unlimited Wi-Fi, as well as work, find information and meet up in dedicated areas. magazine.

12 2015 report on activity and sustainable development 13 Stylish, comfortable and welcoming, with incredible shops and packed with entertainment.

MARK, SUZAN, OLIVER, EMMA AND BENJI GOUDING A FAMILY DELIGHTED WITH THEIR STOPOVER

PARIS CDG, DESTINATION: SOMETHING T2E, HALL M MIAMI, USA FOR EVERYONE

Holidays begin at the airport. You can go on a shopping spree, tuck into gastronomic delights or just leaf through the free Paris Worldwide magazine in a comfy club chair. In keeping with the spirit of Paris and with its huge shops and prestigious avenues that make a shopping trip to Paris so magical, more than 1,000 brands are available in the terminals, and tax is deducted from the first euro. Video game lovers can play the latest PlayStation 3 games free of charge or try their hand at the retro arcade games. And little kids can have fun in the aeroplane and control tower-themed play areas designed just for them.

14 2015 report on activity and sustainable development 15 PARIS VOUS AIME OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

JUNE I LOVE PARIS, IT’S DELICIOUS

There’s a new venue for French gastronomy. I Love Paris, the brainchild of the Michelin-starred chef from Le Grand Véfour, Guy Martin, was brought to life by the designer and architect India Mahdavi. Situated in Terminal E at Paris-Charles de Gaulle, I Love Paris offers a high-end sandwich bar for passengers in a hurry, a champagne bar for romantics and a 70-seater restaurant serving classic dishes such as blanquette of veal and beef stew, as well as tasty creations like mango carpaccio and blue lobster.

DECEMBER FRANCE’S FIRST VICTORIA’S SECRET SHOP, AT PARIS-ORLY

Promoted by the world’s most admired models, the American lingerie, clothing, beauty product and accessories brand welcomes passengers, from the first flight of the day to the last, to a 130 sqm shop in the landside concourse of the West And to think I was dreading 9/10 Terminal. This charming, affordable brand HAPPY PASSENGERS is the perfect illustration of Groupe ADP’s waiting with a child... IN DEPARTURES AND ARRIVALS. commercial policy of something for everyone, from top luxury to the more affordable. MAMADOU DIALLO AND HIS DAUGHTER AWAYEL A GLAD AND REASSURED DAD

PARIS CDG, T2E, HALL K DESTINATION: DAKAR, SENEGAL A SPECIAL WELCOME FOR FAMILIES

AND ALSO… “ Vis ma vie de contrôleur aérien” The first Carrefour City in Red d’Hippo, a new concept Upon arrival at the airport, the customer service staff take special care of parents with young children, disabled persons (A day in the life of an air traffic an airport opened in the South from Hippopotamus, welcomes controller) for children, free Terminal at Orly, in departures, passengers landside at Orly and elderly persons. During school holidays, the Family Access service makes going through security easier. retro arcade games for bigger as well as new Relay shops West. In addition, Disneyland Free pushchairs, nurseries equipped with basic toiletries and bottle warmers, water fountains, rest areas for a nap, kids, large-screen TV corners for offering a wide range of travel- Paris is opening its first shop everyone. The terminals are packed size toiletries, snacks and drinks. outside its walls at Paris-Charles videos and play areas for the little ones, free entertainment for older children – everything is in place to ensure with entertainment services. de Gaulle. that families receive a VIP welcome.

16 2015 report on activity and sustainable development 17 PARIS VOUS AIME OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

DECEMBER VUELING GAINS

MARCH MOMENTUM DIRECT TO For summer 2016, the KAZAKHSTAN Spanish low-cost airline will fly to 20 European Based at Paris-Charles de Gaulle since destinations, offering March 2015, the Kazakhstan airline more than 2.5 million seats Air Astana has chosen our hub to meet departing from Paris-Orly, growing business demand and provide and will also make Paris- a better connection for people travelling Charles de Gaulle its second to central Asia, southern Russia French base with two Airbus and western China. The only airline to A320s and 10 destinations. fly direct from France to the economic Vueling carried 18 million heart of central Asia, Air Astana offers passengers in France three direct flights a week between in 2015, a twofold increase the capital of Kazakhstan and Paris. in four years, including 80% departing from the Paris airports, where it has become the 3rd-largest operator.

NOVEMBER DECEMBER SATISFACTION IMPROVING RECORD SERVICES 82% of airlines said they were satisfied with TO CHINA their relationship with Groupe ADP, according to the 2015 BVA barometer. This figure was 27 In December, Air China launched a route to Chengdu 75% in 2013. The results of this annual survey ROUTES with four flights a week. China Southern Airlines are shared with the airlines and help to guide LAUNCHED IN 2015. now operates cargo activities from the airport. our improvement plans. Other tools include Paris-Charles de Gaulle is now the European airport the post-flight form, which is filled in by airline with the most services to China, flying direct to eight representatives and indicates any difficulties cities, with 89 weekly connections and five Chinese encountered, and the Focus Flights, which are +55 airlines based at the airport. Hainan Airlines, the latest organised twice a week to review any failings IN TWO YEARS arrival, increased the number of flights it operates and allow them to be corrected. to Xi’an and Hangzhou to three a week in March 2016.

AND ALSO… Groupe ADP strives to meet The Airport CDM – Collaborative Pre-Departure Sequencing AND ALSO… The layout of pre-boarding areas With automated baggage Groupe ADP offers airlines the needs of airlines regardless Decision Making – approach (PDS) reduces taxiing reduces the stopover times of drop-off facilities, airlines can turnkey welcome desks of their business model: organises real-time sharing of and waiting times at runway low-cost airlines, which require handle two or three times more and lounges within the air traditional, low-cost, charter, information and decisions thresholds, improves the the fastest possible turnarounds. luggage per hour than with terminals for their passengers. business, independent with airlines and the French Civil reliability of departures and a manual check-in desk. or alliance members. Aviation Authority (DGAC). helps traffic to flow better.

18 2015 report on activity and sustainable development 19 PARIS VOUS AIME OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN ONWARDS! A single Customer Division A Service Quality Committee for passengers and airlines meets once a month with alike, helping to achieve the Chief Operating Officer the brand’s commitments. and the Executive Directors. BECOME THE PREFERRED Customer relations are thus CHOICE OF PASSENGERS managed at the highest level.

370 million: the number of passengers in the world likely one day to use Paris-Charles de Gaulle as a hub for connecting flights. In direct competition with other airports for intercontinental traffic, Groupe ADP prioritises winning new customers in its Connect 2020 strategic plan.

CREATING VALUE THROUGH CUSTOMER SATISFACTION THE PROMISE OF DIGITAL

The rise of digital services affords grouping together all of the CONNECTING CLIENTS a fantastic opportunity to optimise information about the user’s trip OFFERING SERVICE EXCELLENCE the management of buildings and offering services targeted and runways. From a customer to the individual’s profile. The new Attracting people means striving for “Paris vous aime”, we promise passengers point of view, it provides more version of the Paris Aéroport mobile 2020 excellence to increase the appeal of the that they can: information about passengers, app includes the Memo area A target overall “Customers are at the ACI/ASQ (1) Paris-Charles de Gaulle hub. Groupe ADP manage their time by receiving real-time improves relations and the airport and provides users with information 1. score of 4/5. heart of our strategy. wants to make Paris the preferred choice information on waiting times throughout their experience and offers a range throughout their journeys. journey in 90% of cases; The first impression of passengers by guaranteeing quality of new, more personalised services. Connection is free from the Paris 2. enjoy themselves, with 280 shops offering that passengers get of service on a par with the best airports the very best of Paris and entertainment for all; airports Wi-Fi portals. Customer when they arrive at our in Europe, while offering them something 3. feel at ease, thanks to the 5,000 professionals A new digital foundation service agents have also received terminals is essential, dedicated to air transport security; unique and different. The aim is to obtain 4. feel appreciated, thanks to the 5,000 agents In 2015, Groupe ADP acquired new tools – digital tablets and we are committed an overall ACI/ASQ (1) score of 4 out of 5, who are there to welcome them, guide them a new digital ecosystem that to give passengers and the people 2019 to providing a and provide them with information; once the facilities scheduled for the accompanies passengers throughout who have come to meet them Paris-Orly: opening of welcome and services 5. be amazed, so that culture and luxury are part 2016-2020 period have been completed. of their journey. their journey: before the flight, more information. the connecting building that are in line with the upon arrival at the airport and even between the South and West Terminals. highest international The same high level of quality Paris is worth a stopover after departure. Opportunities … that are even more relevant standards.” in all terminals In addition to its commitments, for connection and interaction Thanks to the sensors and beacons Paris-Charles de Gaulle: connection of Terminals LAURE BAUME, Providing the same ambience, welcome Groupe ADP wants to offer passengers (database, customer relations tools, that are being installed, it is now B and D; connection EXECUTIVE DIRECTOR AND and services in all terminals is a major the very best of the Paris experience. new website, etc.) complement possible to provide information, of the international CHIEF CUSTOMER OFFICER challenge. To achieve this, the Group Specially dedicated to passengers communication on social networks offer services and give commercial satellites of Terminal 1. will be making an unprecedented in transit for more than 3 hours, a centre (Facebook, Twitter, Weibo and offerings that are not only investment (see p. 32 onwards). It has for long connections called Instant Paris WeChat in China), particularly personalised, but also location-based updated its quality standards and will roll will open its doors in summer 2016 prior to travel, with a large amount and contextualised. Communication 2016 these out throughout all the terminals at Paris-Charles de Gaulle. Located of information for organising and between business travellers Paris-Charles de Gaulle: at Paris-Charles de Gaulle and Paris-Orly, at the heart of the international area making the most of a stay in Paris. is the first tangible result of this. opening of the centre for long connections. uniting the airport community around in Terminal 2E, this lounge space will offer Tomorrow, this technology €207m hospitality and punctuality. passengers a unique airport experience: Innovative e-services… will provide information to invested 4,500 sqm dedicated to their well-being Available in 11 languages and using passengers who wish to take in service quality from 2016 to 2020. Five commitments to passengers in a truly Parisian ambience, with a hotel, responsive design (suitable for advantage of a special offer to use With Paris Aéroport, a brand that focuses bars and restaurants, a library, and more, all screens), the new Paris airports in a nearby shop or a tempting offer on passengers, Groupe ADP is committed all set around a gallery packed with website allows users to complete for bars and restaurants that are to making the airport experience simple, activities and exhibitions. The aim? To make their profiles and offers a new just a stone’s throw away. smooth and enjoyable. By declaring people want to come back to Paris. Memo area. This works as a roadmap, We are entering a new era. 2020 OBJECTIVES

(1) Airport Service Quality: indicator of the quality of airport services, produced by Airports Council International.

20 2015 report on activity and sustainable development 21 PARIS VOUS AIME OUR PROMISE TO OUR CUSTOMERS: PASSENGERS AND AIRLINES

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN

THE VERY BEST INCREASING TRAFFIC AND OF PARIS HARNESSING POTENTIAL

Between 2011 and 2015, Groupe ADP increased the commercial floorspace dedicated With the opening in two years of 55 new routes departing from the Paris airports, to shops, bars and restaurants in its terminals by 19%. In 2015, revenue per passenger (1) Groupe ADP is implementing a market strategy to promote Paris as a destination. reached €19.70, up 8.4% in one year and double the 2006 figure (€9.80). The priority In an increasingly competitive environment, it intends to boost this dynamic by expanding is now to consolidate the airport shops by promoting the unique concept of “the ultimate its prospecting to new growth markets, relying in particular on a new, more attractive Parisian shopping and dining experience”, offered to passengers from all around the world. tariffs structure that provides more of an incentive as a way of encouraging long-haul and connecting flights.

SHOPPING, BARS AND RESTAURANTS ENHANCING SHOPPING FACILITIES

The quality of the shopping facilities will be extended to new markets Opening up new routes but the tariffs structure was not €19.70 plays a part in customer satisfaction with help from social networks, Groupe ADP is actively looking for sufficiently favourable to long-haul traffic spent in 2015 per passenger in airside and an important role in promoting partner tour operators and more than new clients in several growth markets and widebody aircraft, the main vectors “Connect 2020 is a tool shops. 2020 target: €23. Paris-Charles de Gaulle to passengers 800 Paris hotels. – China, South Korea, Japan, Hong Kong of growth for international traffic. designed to enhance with connecting flights. Connect 2020 and Russia, and in the future, Indonesia, To compensate for this, a new, simpler the competitiveness plans to further develop a strategy Making the most of an effective South Africa, Iran and the Philippines. tariffs structure was introduced on of the Paris airports, €917m built on three pillars. business model It is strengthening its ties with tour 1 April 2016. It is accompanied by greater particularly for long-haul in sales in business traffic and connecting and services in 2015, i.e. • As a developer, the Group designs operators and stepping up its involvement incentives for airlines that perform well. 31% of the consolidated The ultimate Parisian shopping attractive commercial spaces at the heart in business events. It uses its recognised The aim? To improve the competitiveness flights. We will make revenue of Groupe ADP. and dining experience of passenger flows, with an offering expertise in identifying and evaluating of long-haul traffic for direct flights massive investments The Group enables passengers to adapted to passengers in the different the profitability of new routes to advise and connecting flights, and to foster in 2016-2020, and experience iconic brands in spaces terminals. airlines in their developments. an increase in load factors via widebody the increase in our fees inspired by emblematic shopping • As a lessor, it receives rental revenue aircraft. This new fee schedule rewards will remain moderate locations in Paris. The offering will be based on the sales of the companies An attractive tariffs structure the operational performance of the as a result of financial made consistent across all international who operate retail outlet concessions. and incentives airlines. It encourages them to adopt discipline, which terminals and the concept will be • As an operator, it has created joint In terms of fees, Paris is, on average, Paris as their base by offering overnight involves managing extended to bars and restaurants. ventures with airport retail business half as expensive as London Heathrow parking for aircraft, and to develop charges and productivity gains.” 58,800 sqm The opening in 2015 of the I Love Paris and advertising experts to manage and 20% cheaper than Frankfurt, their freight activity. EDWARD ARKWRIGHT, of shops, bars and restaurant by chef Guy Martin fits the most significant segments: restaurants at the end in with this approach. The portfolio Société de distribution aéroportuaire EXECUTIVE DIRECTOR – FINANCE, of 2015, including STRATEGY AND ADMINISTRATION 23,700 sqm in the of brands will continue to be expanded (SDP) and Relay@ADP with Lagardère TAXES AND CHARGES international area. in the three strategic families of beauty, Duty Free (Lagardère Services Group) fashion and accessories, and French and Média Aéroports de Paris with Taxes are paid by passengers and handed over to the government. The main such tax is the airport tax, which mainly finances investments in security. art de vivre. The difference will also JCDecaux. This model offers a high be visible in service quality. return for moderate investments Airport fees are paid by the airlines in return for investment and aeronautical services, for example the parking or the de-icing of aircraft. On average, they account for less and contributes greatly to revenue. 1% than 5% of the operating costs of a traditional airline. average annual Developing brand awareness Groupe ADP will extend it to bars and increase in fees In 2015, revenue from aeronautical fees stood at €998m, i.e. a third of Groupe ADP’s before people travel restaurants with Epigo from 2016. (excluding inflation) consolidated revenue, distributed as follows: €651m in passenger fees; €211m in landing fees; for 2016-2020, The promotion policy adopted in €136m in parking fees. with a freeze China, Hong Kong, Japan and Russia in 2016.

(1) In airside shops, in departures.

22 2015 report on activity and sustainable development 23 21

OPTIMISINGNOTRE PROMESSEOUR AIRPORTS À NOSAND CLIENTS MANAGEMENT : VOYAGEURS ET COMPAGNIES AÉRIENNES

Ibusam,€4.6 comniti billion ssintusof investments citat. Sed are quam planned eatrspe for volumthe 2016-2020 ulluptas magnitasperiod, ne includingprorro expedisciis€3 billion for ab airport ipsam repuditinfrastructures modipis to est renovate et rempernam our runways, vella sit receive est voluptamore widebodydolorec tinvelit aircraft, maximincta install new verum baggage fuga. handling Itasperum systems, et odicilit increase esto omnis the automationenisciur, consequia of ground quia processes, des a pedi refurbish ut aut ourvoluptation old terminals estrum and volessersped connect others. ut vellabo rporiosame evenima ionest, volest utasperovid moditia dolupid quo We work closely with airlines, the border police, customs and all service providers eaque versperempor aut ereprae videstiat. to ensure a smooth passenger journey, reinforce security and reduce waiting andDa dolorem baggage eatio reclaim ipsantio times. blabora Our ambition corate sinctotati is to make toribus our airports in porest more ex eumeffi iumcient, aut fugitiatissafer, ut occatemped more competitive, ullenih smarterillabor aut and am more sitia welcoming. dolessita nonse latem hillatusant omnis aut offi cidesto dolupta temporia corem evelendipsam.

Geoffrey Martinez, Operations Manager for the Engineering and Renovation Department.

24 PARIS VOUS AIME OPTIMISING OUR AIRPORTS AND MANAGEMENT

HIGHLIGHTS OF 2015

MAY NEXT-GENERATION AUTOMATED BAGGAGE DROP-OFF PARIS CHARLES DE GAULLE Check-in in 45 seconds – that’s the performance of the new automated baggage drop-off systems available to Air France passengers. There are 35 at Paris-Charles de Gaulle Airport. Equipped with touchscreens in some 10 languages and accessible to disabled passengers, they check baggage compliance and print baggage tags and passenger receipts. Airlines can even switch to agent mode. Again with a view to improving 65.8m autonomy and efficiency, special self check-in gates PASSENGERS are being trialled with Air France: passengers simply need to present their electronic or paper boarding pass UP 3.1% IN 2015. and the identification required by the system. 2nd BUSIEST AIRPORT JULY IN EUROPE 9TH IN THE WORLD. THREE NEW CARGO AIRLINES China Southern, Emirates and Saudi Cargo operate Overview of Paris-Charles de Gaulle Airport. out of Paris-Charles de Gaulle, which is consolidating its position as number 2 for cargo and number 1 “With its four runways, Paris-Charles for express freight in Europe with 2.2 million tonnes de Gaulle Airport has the capacity of freight and post transported. to increase from 60 to 80 million passengers, then, eventually, to 140 million passengers with MARCH 26 JULY new terminals. Moreover, the runway IMPROVE TRAFFIC FLOW 231,460 PASSENGERS system and most of the terminals are adapted to accommodate widebody Increasing the scheduling capacity of welcomed in one day at Paris-Charles de Gaulle. aircraft like the Airbus A380.” the runways from 117 aircraft movements an hour As well as this record, the airport set two others in 2015 to 120 in the summer of 2016 is one in 2015: 65.8 million passengers welcomed FRANCK GOLDNADEL, EXECUTIVE DIRECTOR, CHIEF AIRPORT of the objectives of Roadmap CDM@CDG2020. in one year and 104 very busy days, including 57 OPERATIONS OFFICER AND MANAGING DIRECTOR 155 N . 1 OF PARIS-CHARLES DE GAULLE AIRPORT ° How? By reducing runway occupation time with more than 210,000 passengers. AIRLINES EUROPEAN HUB through improved information-sharing in real PARIS OFFERS THE MOST time and through coordination between INTERCONTINENTAL all of the airport’s partners – airport manager, CONNECTIVITY, air navigation, airlines, Météo France, etc. AND ALSO… ACCORDING TO THE Renovation of the Terminal 1 Calm departures, simple arrivals, 243 explosive detection devices 319 On the agenda: closer collaboration with pilots boarding satellites continues. successful connections: a new are installed at all of the security CITIES “HUB CONNECTIVITY” After Satellites 7 and 5, mapping tool unites the teams checkpoints at Paris-Charles SERVED. REPORT. and a modernised network of taxiways to reduce Satellite 3 was completely around this common objective. de Gaulle and Paris-Orly. taxiing constraints. modernised in 2015.

26 2015 report on activity and sustainable development 27 PARIS VOUS AIME OPTIMISING OUR AIRPORTS AND MANAGEMENT

PARIS ORLY PARIS LE BOURGET

JUNE JUNE QUICKER BAGGAGE 351,000 VISITORS RECLAIM AT THE LE BOURGET In the West Terminal, AIR SHOW a new sorting system Record attendance for increased loading capacity the 51st Paris Air Show (Salon by 80%. In the South international de l’aéronautique Terminal, a single baggage et de l’espace) which is hosted reclaim area for Schengen at Paris-Le Bourget every two and international arrivals years – around 2,300 exhibitors ensures that operations from 48 countries and flow smoothly. In both 130 aircraft. This event enabled terminals, delays have been Groupe ADP to promote reduced through better the excellence of the Le Bourget cooperation between aviation cluster, which is being all those involved. modernised and expanded with the installation of industrial The Orly South Terminal decorated by fashion designer Jean-Charles de Castelbajac. The front entrance of Paris-Le Bourget Airport in the COP21 colours. activities and a research department.

SEPTEMBER NOVEMBER CONNECTION OF TERMINALS A SPECIAL WELCOME FOR COP21 BEGINS Over the course of two weeks, Paris-Le Bourget The green light was given and the works 157 29.6m worked alongside the 21st UN Climate Change will be completed in 2019. The new CITIES SERVED PASSENGERS Conference, organised within the adjoining exhibition 80,000 sqm building will house all the UP 2.8% IN 2015. park. The crux of the challenge lay in guaranteeing N . 1 functions of a terminal: check-in, security, the security of the big names in attendance BUSINESS° AIRPORT baggage handling, shops and services. and offering guests a very special welcome. IN EUROPE. With the East Pier, a new boarding area This commitment was shared with Paris-Orly and to the east of the South Terminal Paris-Charles de Gaulle, which both implemented for widebody aircraft, which opened a dedicated system. Consolidating its commitment to in April 2016, and the overhaul of the the climate, Paris-Le Bourget installed a geothermal 53,498 baggage handling systems, the airport system in the same month. This will satisfy 70% AIRCRAFT MOVEMENTS will meet the highest standards. of its internal heating needs and avoid the release DOWN 1.9% IN 2015. It will offer airlines a more powerful tool of 120 tonnes of CO2 each year. and provide passengers with improved service quality and comfort.

AND ALSO… Dedicated to point-to-point Two new boarding areas Pre-Departure Sequencing, AND ALSO… Paris-Le Bourget is home In Île-de-France, flights, Paris-Orly is France’s – lounge 40 in the West Terminal the final stage towards to 15 business airlines, Groupe ADP also has: 2nd-busiest airport. It serves and the South lounge in the Airport-CDM certification 6 fixed-base operators (FBO) • 1 heliport, 36 airlines. One third of its traffic South Terminal (1,400 sqm) – in 2016, demonstrates and 13 maintenance, Paris -Issy-les-Moulineaux, comes from low-cost airlines. serve five aircraft stands. the high level of operational aviation equipment and • 10 general aviation efficiency. aircraft painting companies. aerodromes.

28 2015 report on activity and sustainable development 29 PARIS VOUS AIME OPTIMISING OUR AIRPORTS AND MANAGEMENT

REAL ESTATE TELECOMMUNICATIONS SAFETY

JULY HUB SAFE COMES TO NANTES

Hub Safe won the 3-year airport security service contract for Nantes- 1,310 Atlantique Airport. HECTARES This contract, the first DEDICATED TO outside Paris, represented REAL ESTATE a prosperous start for INCLUDING 381 HA the implementation of the OF LANDHOLDINGS Groupe ADP subsidiary’s AND 1,026,000 SQM development plan. LEASED.

Overview of Groupe ADP’s new head office at Paris-Charles de Gaulle Airport. Cabin baggage inspection by airport security agents (Hub Safe).

JANUARY JULY JUNE NEW FREIGHT STATIONS GROUPE ADP LAYS THE FIRST HUB ONE SUPPORTS MARSEILLES At Paris-Charles de Gaulle, Sodexi (Air France-KLM and STONE OF ITS NEW HEAD OFFICE 150 hotspots were installed at Marseille Provence Geopost) opened a 9,000 sqm express freight station with Installed on a 2-hectare site, in the heart of Airport to provide free, unlimited wireless broadband a processing capacity of 55,000 tonnes a year. Six months Paris-Charles de Gaulle Airport, in Roissypole, to airport customers – a service operated by Hub One, later, the Group signed a construction lease with Vailog the Group’s new head office is scheduled a telecommunications, mobility and traceability specialist for a 17,800 sqm delivery service platform on a 6-ha site for professional environments. to be completed by the end of 2016, and will be JUNE at Paris-Orly. Delivery is scheduled for September 2016. occupied from early 2017. TAV Construction is responsible for construction with Hervé SA. The Group’s new head office will provide 150 370 workstations, a business centre and HOTSPOTS NOVEMBER 240 underground parking spaces on a 12,000 sqm INSTALLED AT site. It will boast HQE® Excellent and Breeam® PARIS-CHARLES DE GAULLE MARSEILLE PROVENCE Very Good certification. STEPS UP ITS HOTEL OFFERING BY HUB ONE.

An Ibis Styles hotel with 308 rooms and a Pullman hotel with 305 rooms opened their doors in Roissypole, €137m and three other hotel projects are in the pipeline: HUB ONE 2015 REVENUE. a Holiday Inn Express with 305 rooms, an Aloft & Element by Westin hotel complex with 315 rooms and an Innside by Meliá hotel with 266 rooms. Once these hotels are completed in early 2018, the airport

will have 3,700 rooms, compared to 1,700 in 2010. AND ALSO… Real estate accounted for €265m and assets worth AND ALSO… Hub One has In 2015, Hub Safe recorded €2.3 billion in 2015. Between 4,500 client companies revenue of over €77m and carried 2011 and 2015, a total of and 430 employees. out more than 70,000 operations 329,200 sqm was developed. with security dog teams.

30 2015 report on activity and sustainable development 31 PARIS VOUS AIME OPTIMISING OUR AIRPORTS AND MANAGEMENT

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN ONWARDS! XXL BAGGAGE HANDLING 60% of which are At Paris-Charles de Gaulle, for connecting flights. seven baggage handling €224m will be invested systems – a total length to optimise them and serve OPTIMISE OUR INFRASTRUCTURES, of 45 km – handle more Halls L (in 2018) and M GUARANTEE OPERATIONAL than 100,000 bags a day, (in 2021) of Terminal 2E. PERFORMANCE

Groupe ADP benefits from a complementary airports system. Under its strategic plan, the Group will invest €4.6 billion between 2016 and 2020, including €3 billion to get the best out of its infrastructures by modernising them, improving their efficiency and competitiveness, and optimising the capacities of its terminals.

THREE QUESTIONS FOR Groupe ADP is an active member of several start-up incubators: Welcome ONE ROOF: INCREASE TERMINAL CAPACITY PATRICK JEANTET, City Lab (tourism), Starburst Accelerator Chief Operating Officer (aviation) and Impulse Labs (engineering, Increased capacity by merging certain terminals – that’s the idea behind “One Roof”, which has already been successfully implemented €4.6bn construction, energy). Our approach is at Paris-Charles de Gaulle with a link between Terminals 2A and 2C. of investments open and structured around three themes: Merging terminals will help to absorb the increase in traffic up to 2024 (1) 2016-2020, including: What are the main infrastructure to identify performance drivers for the Smart Airport for automating certain without a new terminal needing to be built. Three major infrastructure • €1, 073m projects will bring the capacity of Paris-Orly up to 32.5 million passengers (2) projects for the period 2016-2020? the engineering of tomorrow and to processes and services (self-boarding compliance and that of Paris-Charles de Gaulle to almost 80 million, while reducing Carefully targeted to suit capacity, security ensure perfect coordination between our maintenance desks, automatic docking systems, etc.), operating costs and improving passenger comfort and services: merging • €642m and quality requirements, our investment various departments, both in construction new mobility solutions and robotics, the South and West Terminals of Paris-Orly (80,000 sqm; linking capacity plan is exceptional both in its scope engineering and in IT. More than Terminals 2B and 2D (34,800 sqm); and merging the international optimisation including the drones used for maintenance and the large number of projects to be 900 engineers are involved and some of satellites of Terminal 1 (26,000 sqm) at Paris-Charles de Gaulle. • €577m and monitoring tasks. Lastly, in 2015, hub competitiveness, managed in a developed environment, the changes are already visible, the company launched an international process efficiency. while maintaining high-quality operation. for example in the early stages of projects, competition that invited students (1) Based on average annual growth of 2.5%, 3.6% of which is for international traffic, between 2016 and 2020. (2) Compliant with the ceiling of 250,000 annual movements thanks More than €1 billion will be devoted to with optimised planning. Architecture to design airport mobility solutions. to the increase in the average number of passengers per aircraft. maintenance and renovation of certain has also changed with more emphasis installations, for instance runways 3 and on interior ambience. We are innovating 4 at Paris-Orly. To optimise our capacity in terms of tools, coordination and working and increase flexibility and operational methods. For the design and execution of robustness, we are deploying the One Roof the project to link the Paris-Orly terminals, approach to merge terminals (see inset). we are using BIM (Building Information +3.5 To increase the hub’s competitiveness, Modelling), a technology that produces million passengers: the capacity we will invest in the extension of the smart 3D models. This progress provided by the baggage handling system in Terminal 2E at in terms of organisation helps with future connection between Orly South Paris-Charles de Gaulle. These are just some load management, resulting in improved and Orly West. examples that illustrate our many projects. competitiveness, which benefits airlines, 87% 100,000 and allows engineering to look FLEXIBLE OF FLIGHTS BAGS HANDLED ON TIME on average each day How is engineering, the Group’s to the challenges of the future. IN 2015. at Paris-Charles de Gaulle. +8 historic core, changing? “The renewal of Paris-Orly will improve the airport’s operational million passengers: The challenge is to design and build better, efficiency, service quality and capacity. The connecting building the capacity What is the strategy being used provided by quicker and cheaper. We had to rethink in terms of innovation and the smart will take domestic, Schengen and international traffic. We can then 90% 100 the optimisation how engineering was organised. airport? be more flexible in our response to changes in air transport.” TARGETED INTERACTIVE INFORMATION of terminals at FOR 2020. AND ORIENTATION KIOSKS Paris-Charles de Gaulle. In 2015, we launched Engineering 2020, Innovation is vital if you want to stand out FRANCK MEREYDE, installed in the terminals. a managerial project that aims in an increasingly competitive sector. MANAGING DIRECTOR OF PARIS-ORLY AIRPORT

32 2015 report on activity and sustainable development 33 PARIS VOUS AIME OPTIMISING OUR AIRPORTS AND MANAGEMENT

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN

IMPROVED ACCESS, RENOVATING AND DEVELOPING GREATER APPEAL REAL ESTATE

Two major and complementary projects will significantly improve As the owner of the largest airport domain in Europe, Groupe ADP adds value to a unique travel to and from the Paris airports, make life easier for passengers and people asset by developing an offering adapted to the profile of its airports. Its comprehensive real working at the airports, and make it more attractive for companies to base themselves estate model – developer, manager and investor – will benefit greatly from the effects there: CDG Express in 2023 and the Grand Paris Express metro in 2024. of Grand Paris. The Group plans to reinforce its natural vocation as an investor in future years.

CONNECTIONS Optimising current assets • Cœur d’Orly, with a first office 100,000 sqm of obsolete property building, Askia, completed at the end CDG EXPRESS AND GRAND PARIS EXPRESS will be demolished, and more than of 2015 (19,500 sqm) and the creation ON TRACK FOR 2023/2024 €100m will be invested between 2016 of a complex of three hotels (360 rooms) and 2020 to renovate existing assets with Accor by the end of 2017; CDG EXPRESS by enhancing the airport city. • Paris-Le Bourget, with the development “Improving the Most major cities have a quick, Grand Paris Express: of an aviation maintenance cluster public transport 20 minutes between Paris-Charles de Gaulle and comfortable non-stop rail link to a boost for Île-de-France Strengthening cargo and a new plan to develop the south system within Paris-Gare de l’Est in 2023. their main international airport that is The future Grand Paris metro is Paris-Charles de Gaulle is the of the airport. the context of designed for people carrying luggage. an opportunity for Île-de-France number one airport for freight in Europe The company wishes to consolidate Grand Paris will This will be the case for Paris-Charles to gain ground in the global battle and its Cargo City is unique with its position as an investor in airport naturally support ± €1.7bn de Gaulle in 2023 thanks to the of competition in which the large a dedicated 300-ha site, 500,000 sqm real estate and in diversified real estate, our opportunities Estimated cost. CDG Express, which will link the airport metropolitan regions are embroiled. of buildings, 80 aircraft stands, to benefit from the vitality of the economic for value creation.” to the Gare de l’Est in 20 minutes The Paris airports will have five Grand 12 of the 14 world leaders operating hubs of Paris-Orly and Paris-Charles SERGE GRZYBOWSKI, 8 with a train every quarter of an hour. Paris Express stations from 2024. out of it and a record occupancy de Gaulle and the prospects of Grand Paris. REAL ESTATE DIRECTOR rate. 80,000 sqm of terminal facilities million users expected in 2025. Creation of the infrastructure Paris Centre and La Défense were created between 2011 and 2015; management company in 30 minutes 100,000 sqm are planned for 2016- On 19 February 2016, an order published From 2024, the three airports will 2020. At the same time, security GRAND PARIS in the Official Journal paves the way be served by an ultramodern metro: will be stepped up and communication EXPRESS for the creation of a project company, • Paris-Orly, by lines 14 and 18 and traceability tools will be offered in which SNCF Réseau and Groupe ADP with a double station next to operators. The aim is to be able will hold the majority share, and to the connecting building; to accommodate twice the tonnage. ± €25bn which will be responsible for the design, • Paris-Charles de Gaulle, by line 17 financing and completion of with two dedicated stations; Developing the airport city €2.3bn 329,200 sqm Estimated cost. of property value for real of developments the CDG Express. The government • Paris-Le Bourget, also by line 17, The Group is continuing its service estate assets at the end completed between is yet to select an operator. Work on with a station opposite sector developments by densifying the of 2015. 2011 and 2015. ± 125,000 the new link is due to start in 2018 the Air and Space Museum. districts in the vicinity of its terminals: for entry into service in 2023. This network will put the heart of the capital • with the creation of new jobs expected. Roissypole, and the business district of La Défense 900 hotel rooms, the Group’s new head + 10/15% €800m just 30 minutes from Paris-Charles office scheduled for the end of 2016 The growth target for of investments planned external rents for 2016-2020 for 2016-2020. de Gaulle and Paris-Orly, which will and the Baïkal office building at the end (€185 m in 2015). also be ten minutes from Saclay, one of 2017 (30,600 sqm in total); of the top scientific clusters in Europe.

34 2015 report on activity and sustainable development 35 31

NOTREWE LOVE PROMESSE PARIS ANDÀ NOS ARE CLIENTSPUTTING : ITVOYAGEURS ON THE MAP ET COMPAGNIESAROUND THE AÉRIENNESWORLD

Ibusam,We promote comniti Paris ssintus and citat.the Île-de-France Sed quam eatrspe region volumon the ulluptas international magnitas stage ne toprorro attract expedisciis more tourists, ab ipsam business repudit travellers modipis and est investors, et rempernam and create vella wealthsit est volupta dolorec tinvelit maximinctaand job opportunities verum fuga. in ItasperumFrance. et odicilit esto omnis enisciur, consequia quia des a pedi ut aut voluptation estrum volessersped ut Design, construction and operation: we are one of the few players to manage vellabo rporiosame evenima ionest, volest utasperovid moditia dolupid quo all of the links in the airport value chain. We put this know-how in synergy eaque versperempor aut ereprae videstiat. to good use on four continents. Da dolorem eatio ipsantio blabora corate sinctotati toribus in porest ex eum ium aut fugitiatis ut occatemped ullenih illabor aut am sitia dolessita nonse latem hillatusant omnis aut offi cidesto dolupta temporia corem evelendipsam.

Damien Blaise, Project Manager, Airport Commissioning and Operations for ADP Management.

36 PARIS VOUS AIME WE LOVE PARIS AND ARE PUTTING IT ON THE MAP AROUND THE WORLD

GROUPE ADP

PARIS AÉROPORT GLOBAL APPEAL 95.4 million passengers welcomed. 2 international airports in France, GROUPE ADP, A WORLD LEADER Paris-Charles de Gaulle and Paris-Orly. IN THE DESIGN, CONSTRUCTION 1 business airport, Paris-Le Bourget. AND OPERATION OF AIRPORTS

ADP MANAGEMENT

55 million passengers welcomed. 20 international airports managed in 8 countries. Belgium, Croatia (with TAV Airports), Saudi Arabia, Jordan, Guinea, Mauritius, Chile, Mexico (13 airports).

TAV AIRPORTS 102 million passengers welcomed. 13 airports managed in 6 countries. Turkey, Macedonia, Croatia (with ADP Management), Georgia, Tunisia, Saudi Arabia.

ADP INGÉNIERIE 127 projects under way in more than 20 countries. Saudi Arabia, Bahrain, United Arab Emirates, Kuwait, Oman, Qatar, China, Hong Kong, Taiwan, South Korea, Nepal, Philippines, Mauritius, Democratic Republic of Congo, Ethiopia, Kenya, Mali, Senegal, Tanzania, Chile, Panama.

SERVICE SUBSIDIARIES OF TAV AIRPORTS Operations in 65 airports in 14 countries. Duty-free, bars and restaurants, lounges, customer care, management of commercial spaces, terminal advertising, security, ground handling, information systems, training.

34 TAV CONSTRUCTION AIRPORTS MANAGED World No. 1 for airport construction (2). WORLDWIDE (1) Major projects in 8 countries. Abu Dhabi, Saudi Arabia, Bahrain, Dubai, France, Oman, Qatar, Turkey.

252 (1) As well as an 8% shareholding in Amsterdam MILLION PASSENGERS Schiphol Airport. (2) Source: 2015 Engineering News-Record (ENR) WELCOMED IN 2015 Airports managed directly or indirectly. ranking.

38 2015 report on activity and sustainable development 39 PARIS VOUS AIME WE LOVE PARIS AND ARE PUTTING IT ON THE MAP AROUND THE WORLD

MEXICO AND BELGIUM HIGHLIGHTS TWO LONG-TERM PARTNERSHIPS RENEWED

OF 2015 • In Mexico, ADP Management has been the strategic partner of OMA, which manages 13 regional airports, since 2000. This collaboration has been renewed for a further five years. Traffic at these airports was up 15% at 16.9 million passengers in 2015. FRANCE • In Belgium, the partnership signed GROUPE ADP AND ATOUT FRANCE in 1999 with Liège Airport, the eighth- largest freight airport in Europe, has been INCREASE THEIR COLLABORATION renewed for 15 years. The aim is to increase the attractiveness of Paris and France so as to welcome 100 million international tourists by 2020. To capture the global growth in tourism, the two partners will rely on Atout France’s 32 offices around the world and will develop their synergies, from studies to promotion, via training, customer service and engineering. SANTIAGO DE CHILE: A SUCCESSFUL “Santiago de Chile Airport enables us to fully demonstrate GROUP PROJECT our expertise with the involvement of ADP Management for Since 1 October 2015, Arturo Merino the concession and operation elements and ADP Ingénierie Benítez International Airport in FRANCE for engineering and design.” Santiago de Chile has been managed REGIONAL MARKETING: A BUSY YEAR by the Nuevo Pudahuel consortium, FRÉDÉRIC DUPEYRON, of which Groupe ADP is the main Groupe ADP helps to promote the Paris airport regions CEO OF ADP MANAGEMENT shareholder, with Vinci Airports and Astaldi. Its 20-year mission internationally under the brands Orly Paris® and Hubstart is to renovate the existing facilities, Paris Region® for the Grand Roissy-Le Bourget region. construct a new terminal to bring Its partnerships with the Orly International association capacity up to 30 million passengers a year, and operate the infrastructure, for the development of the Orly Hub has been renewed car parks and real estate. for three years. The Hubstart Paris Region® alliance, ADP Management will mobilise which groups together more than 30 players, organised its skills in airport management and ADP Ingénierie will use its expertise 39 promotional events for Grand Roissy-Le Bourget in terminal renovation, terminal design, in 2015, including seven international conferences systems engineering and airport and four high-profile aerospace, business aviation pavements. The sixth-largest airport and corporate real estate exhibitions. It also organised in South America, Santiago de Chile served 17.2 million passengers in 2015. the 5th edition of the International Seminar of Sustainable Airport Areas. View of the future international terminal in Santiago de Chile.

AND ALSO… Groupe ADP is a founding member # Paris we love you invites Groupe ADP is a leading AND ALSO… Croatia. Zagreb Airport, Jordan – Mauritius. Amman of Alliance 46.2-Entreprendre people to post their favourite partner of the Futur en Seine managed by ADP Management (Jordan) and Sir Seewoosagur en France pour le Tourisme, photos of Paris on social international digital festival, and TAV Airports, will open Ramgoolam (Mauritius), managed which brings together 21 French media – an Alliance 46.2 created by the Cap Digital a new terminal in 2017. by ADP Management, were ranked companies to drive growth in initiative to highlight competitiveness cluster The airport served 2.6 million by ACI as the best airports in this key sector and create an ever the vitality of Paris. to which the Group belongs. passengers in 2015. the Middle East and Africa for better welcome for tourists in Paris. their service quality (ASQ/ACI 2015).

40 2015 report on activity and sustainable development 41 PARIS VOUS AIME WE LOVE PARIS AND ARE PUTTING IT ON THE MAP AROUND THE WORLD

UNITED ARAB EMIRATES ADP INGÉNIERIE STRENGTHENS FIRST US CONCESSION FOR ATU DUTY FREE ITS FOOTHOLD IN THE EMIRATES… ATU Duty Free, a travel retail joint venture owned • In Dubai, ADP Ingénierie has signed two new 50-50 by Heinemann and TAV Airports (in which contracts for Al Maktoum International Airport Groupe ADP has a 38% shareholding) has been awarded “TAV Airports has a very integrated approach (Dubai World Central): one to extend the present a 10-year concession for duty-free shops at George Bush to airport professions, with a presence in Airport in Houston, which welcomed 43 million terminal to 26 million passengers, the other to passengers in 2015. ATU Duty Free already operates all of the key activities in the customer journey. design the airport logistics systems of the future in 21 airports in 8 countries. Another booming subsidiary, This positioning guarantees competitiveness 120 million passenger mega-terminal. TAV Operations Services, focuses on passenger services, and performance, enabling the TAV Group, including lounges. In 2015, it almost doubled its assets one of the leading airport operators • In Ras al-Khaimah, ADP Ingénierie is working on with some sixty lounges managed under its own brand or on behalf of client airlines. in the Middle East, to win new concessions the design of the new VIP pavilion and extension in an increasingly competitive environment.” of the airport infrastructures. The new Al Maktoum International Airport in Dubai. DAVID-OLIVIER TARAC, DEPUTY CEO OF TAV AIRPORTS

SAUDI ARABIA “Southeast Asia and China are the regions NEW MADINAH of the world where air traffic is growing most. TERMINAL HONOURED In the next 20 years, the middle class will have quadrupled in size. Design, planning, Completed by TAV Construction and operated management and consultancy… these changes by TAV Airports, the terminal of Prince Mohammad will bring with them plenty of opportunities.” Bin Abdulaziz International Airport was awarded the 2015 prize for the best airport construction OLIVIER BERGER, New terminal at Chengdu Airport in China. CEO OF ADP INGÉNIERIE at the Engineering News-Record awards. The airport can serve 8 million passengers a year.

… AND DRIVES ITS BUSINESS IN ASIA TURKEY • Chengdu. The Group won the international competition welcome more than 80 million passengers a year by 2020. TAV AIRPORTS TAKES OVER for the design and master plan studies of the future • Hong Kong. ADP Ingénierie and the Meinhardt Group Chengdu International Airport in China, and its airport city. won two invitations to tender for the design of the extension MILAS-BODRUM • Beijing. The winner of the design competition of Terminal 1 of the international airport and the aircraft for Terminal 1 in 2014, ADP Ingénierie is now responsible parking areas. TAV Airports will manage Milas-Bodrum Airport, for the compliance review and technical specifications • South Korea. ADP Ingénierie is conducting the feasibility which received almost 3.9 million passengers of the new Beijing Daxing International Airport. studies for the extension of Jeju Airport (the country’s in 2015, until 2035. Responsible for operation of • Shanghai. Groupe ADP is auditing the development projects 3rd-largest airport) and is looking for a site for the future for Shanghai Pudong International Airport, which will airport for the Youngnam region, in partnership with Koti. the domestic terminal since July 2014, the Turkish operator took over the international terminal in October.

AND ALSO… Saudi Arabia. Jeddah Panama. ADP Ingénierie Mali. ADP Ingénierie is AND ALSO… The TAV Airports Group growth TAV Construction is handling the TAV Information Technologies International Airport, designed is continuing its project supervising completion of the strategy used as a business Midfield Terminal Complex (MTC) has won the contract by ADP Ingénierie, won the management and supervision work to modernise and extend case at Harvard. Since 2012, project in Abu Dhabi, which will be to install and maintain Engineering Project of the Year of the extension work on Modibo Keïta International Groupe ADP has been the the largest terminal in the world the communication title at the Global Infrastructure Tocumen International Airport. Airport and is helping with the majority shareholder with 38% under one roof: 702,000 sqm, infrastructures of the MTC. Leadership Forum. commissioning of the terminal. of the capital, and 49% with a capacity of 27 million of TAV Construction. passengers a year from 2017.

42 2015 report on activity and sustainable development 43 PARIS VOUS AIME WE LOVE PARIS AND ARE PUTTING IT ON THE MAP AROUND THE WORLD

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN COOPERATION In 2008, Groupe ADP entered resources are some of the areas AGREEMENTS into an industrial alliance with of cooperation. This alliance was companies including Schiphol expanded, without any change in Group, which manages the shareholdings, to include Incheon BENEFIT FROM Amsterdam (Netherlands) Airport, International Airport in South with cross-shareholdings of 8%. Korea, ranked among the best in THE GLOBAL INCREASE Innovation, purchasing and human the world for its quality of service. IN AIR TRAFFIC

On average, air transport is growing twice as quickly as global GDP and the number of passengers worldwide is set to double by 2030. The opportunities are immense for Groupe ADP, which intends to grow with the surrounding regions and consolidate its place as a key player in the airport value chain at a global level.

OPPORTUNITIES AMBITION A MAJOR PLAYER A GLOBAL AND INTEGRATED IN THE AIRPORT MARKET OPERATOR 4,100 direct and indirect Maximising the benefits are creating new needs for infrastructure In the top three airport operators Lastly, it has recognised expertise 4 CRITERIA FOR jobs created on for the economy and employment and airport services. These new facilities worldwide, Groupe ADP is the only one in airport commerce with SDA and INTERNATIONAL average for every DEVELOPMENT million additional The Paris airports contribute to – whether new airports or extensions or to be present throughout the airport ATU, bars and restaurants with BTA, passengers the development and appeal of Paris modernisations of existing infrastructures – chain – a unique advantage that lounge management with TAV O&M, welcomed to the Paris airports. and France as destinations at will need to be designed, constructed it intends to use by increasing airport advertising and a range (Source: BIPE 2012) an international level. For every million and then operated. synergies between its subsidiaries of other services – ground handling, SKILLS Be able to convey additional passengers to Paris, an and its business activities. assistance, training, and more. all of our engineering, average of 4,100 jobs are created. Conquering new markets These coordinated and orchestrated construction and Attracting people to Paris is one of With the acquisition of 38% of TAV Airports Pooling skills skills enable Groupe ADP to develop operation expertise. the priorities of Connect 2020, which and 49% of TAV Construction in 2012, By pooling its skills, Groupe ADP unrivalled integrated offerings. GROWTH intends to capture a portion of global Groupe ADP took on a new dimension. will truly stand out. It has unique Target airports with growth for the benefit of Île-de-France It plans to continue its controlled advantages: first-class airport Controlled development an increase in traffic €30bn and the country as a whole. development by strengthening in the areas engineering with ADP Ingénierie The objective is to firmly establish greater than that of value added. The Group invests in local marketing where it already has a foothold – Central and expertise as an investor and international activities as the of the Paris airports. (Source: BIPE 2012) and takes action in the field to maximise Europe, North Africa and the Middle East, operator with ADP Management Group’s third business line by 2020. CONTROL the benefits in terms of business Central and Latin America – and and TAV Airports, covering all types This approach is anticipated to be Have a large enough and employment for the regions around by developing in Asia and in Africa, of airport, from the largest global controlled and gradual. shareholding to be able the Paris airports (see page 55). which have strong prospects for growth. hubs (Paris-Charles de Gaulle to influence decisions and governance. The Group’s ambition is to be a global and Istanbul Atatürk) to regional An excellent tool for growth leader in airport design, construction airports in Mexico and Tunisia. PROFITABILITY Global air transport is expected to grow and operation. The Group can rely on the world’s Achieve profitability and diversify risks. by around 4% a year by 2030, driven leading airport construction 3.5 by the dynamism of Asia, Latin America company, TAV Construction, billion air passengers and even Africa, as a result of and on subsidiaries specialising worldwide in 2015. the emergence of the middle classes. in IT and telecommunication Around 6 billion expected in 2030. The increase in traffic and the changing infrastructures with Hub One expectations of airlines and passengers and TAV IT.

44 2015 report on activity and sustainable development 45 41

OURNOTRE COMMITMENT PROMESSE TOÀ EMPLOYMENT,NOS CLIENTS : LOCALVOYAGEURS AREAS ANDET SUSTAINABLE COMPAGNIES DEVELOPMENTAÉRIENNES

Ibusam,An airport comniti is a powerfulssintus citat. medium Sed quamfor forging eatrspe connections volum ulluptas between magnitas people, ne prorrolocal expedisciis areas and skills,ab ipsam as well repudit as a drivermodipis of estbusiness et rempernam and employment. vella sit est voluptaGroupe dolorec ADP tinvelit aims tomaximincta fuel and share verum this fuga. sustainable Itasperum growth et odicilit responsibly esto omnis enisciur, consequia quia desto ensure a pedi everyone ut aut voluptation benefi ts. estrum volessersped ut vellabo rporiosame evenima ionest, volest utasperovid moditia dolupid quo Ranked among the world’s top 100 most sustainable companies, it draws on eaque versperempor aut ereprae videstiat. the ISO 26000 standard to structure its process and has its progress assessed Da doloremevery two eatio years ipsantio by a specialised blabora corate agency sinctotati (1). As the toribus European in porest benchmark ex eum ium autfor fugitiatis CSR in 2015, ut occatemped the Group’s ullenihambition illabor is to aut improve am sitia its dolessitaextra-fi nancial nonse rating latem hillatusant omnis aut offi by cidesto fi ve points dolupta in 2020.temporia corem evelendipsam.

(1) ÉthiFinance conducted the last assessment at the end of 2014. Five areas are assessed: governance, environment, human capital, customers and purchasing, and societal commitment.

Magali Fruitier, Territorial Relations Officer, Maison de l’environnement et du développement durable at Paris-Orly.

46 PARIS VOUS AIME OUR COMMITMENT TO EMPLOYMENT, LOCAL AREAS AND SUSTAINABLE DEVELOPMENT

HUMAN RESOURCES DEVELOPING EMPLOYEE POTENTIAL

Delivering exceptional performance students on apprenticeships resource planning, training and relies on employee professionalism or professional training contracts the generation contract have been 181 and commitment. Groupe ADP rallies in 2015. It also revamped its completed. The agreement covers EMPLOYEES its teams through shared targets and Graduate Programme, through new tools and new training to adapt ADVANCED THEIR common values: trust, commitment, which one quarter of its managers skills and help employees adjust CAREERS THROUGH boldness and openness. The Group have been recruited. Recruiting to the digital revolution that is PROFESSIONAL aims to attract and retain the best these young managers, who are becoming part of every profession. MOBILITY. talents by providing them with set to take up key positions in the means to develop their potential. the medium term, forms part of My Mob powering mobility It provides a wide variety of roles a promotion-focused approach. Featuring a policy, a Group charter 40% at all skill levels and offers very open The Group structures their and common principles, a dedicated FEMALE career prospects. integration, their support, team and a space and forums their training and their appraisal, devoted to professions, this RECRUITMENTS AND PROMOTIONS: and has broadened their comprehensive mobility programme Integration of young people THE 2016 TARGET. and recruitment opportunities for international was launched in March 2015 under One of our priorities is to bolster assignments. the name My Mob. The goal is customer service and maintenance. to facilitate employee mobility and Cathay Pacific Cargo freight loaded using a high loader. In 2013, the Group announced Development and training give priority to internal resources for 180 recruitments in these sectors The use of human resource planning filling vacant positions. This resource over three years: in 2015, nearly 90% helps to provide dynamic career provides tools and information Parity, equality, diversity Profit sharing and shareholding of this target had been achieved. path coordination to match the to encourage everyone to consider Groupe ADP is aiming for a 40% A new profit-sharing agreement FOSTERING The company is committed to company’s needs, the employees’ their potential and engage female quota in recruitment, for 2015-2017 has been reached. SAFETY nurturing young talents and uses plans and the changing workplace proactively in their career path, promotions and management Aligned with the objectives of work-study programmes to integrate as closely as possible. Triennial either in their profession or in other committees in 2016 and strives the strategic plan, its criteria include In April 2015, the Executive Committee launched them. It accepted 120 work-study negotiations encompassing human future sectors through training. to achieve a work-life balance. financial performance and customer a mobilisation plan It is committed to keeping senior satisfaction, which are supplemented on occupational risk employees in work and successfully by profit-sharing bonuses governed prevention and security, including three priority strives to support people with by occupational safety, airside sales focuses: attacks and disabilities. Aéroports de Paris SA per passenger and controlling costs antisocial behaviour, employs 394 disabled persons. per passenger. Two employee share travel-related risks and psychosocial risks. The employment rate for this ownership actions are scheduled for A steering committee, category was 6.74% in 2015. 2016: a preferential share purchase chaired by the Chief This includes the employee direct offering and, subject to approval Operating Officer and bringing together prevention employment rate of 6.14% by the Annual General Meeting, officers and line personnel, and the indirect employment rate an allocation of free shares. has been put in place. in the sheltered workshop sector The goal is to significantly reduce accidents involving of 0.60%, a significant increase. employees of Groupe ADP and of companies GROUPE ADP working at the airports. IS A SIGNATORY OF THE DIVERSITY CHARTER

AND ALSO… The partnership with the “Elles Best practices are regularly Several league tables highlight Bougent” association promotes discussed between teams from Groupe ADP’s qualities as an technical professions to women Groupe ADP, Schiphol Group, employer, having received in 2015 by drawing on an internal South Korea’s Incheon a Randstad Award and the Happy network of female sponsors. International Airport and Trainees label for its focus on TAV Airports. interns and work-study students. One of the security dog teams dedicated to protection and security.

48 2015 report on activity and sustainable development 49 PARIS VOUS AIME OUR COMMITMENT TO EMPLOYMENT, LOCAL AREAS AND SUSTAINABLE DEVELOPMENT

PURCHASING INVOLVING SUPPLIERS

Purchasing and procurement were partnerships with local SMEs. merged under the same department In 2015, more than 150 SMEs SOLIDARITY in 2015. The goal is to achieve and micro-enterprises took part SOURCING more fluidity, responsiveness and in Greater Roissy’s sixth annual With €830,000 efficiency, as well as more in-depth business event organised by the in purchases from the knowledge of consumption. Group together with the chambers sheltered workshop sector A code of conduct defines of commerce and industry of in 2015 (25 suppliers), Groupe ADP beat its the rules governing relations with Seine-et-Marne, Seine-Saint-Denis solidarity sourcing target our suppliers. The CSR objectives and Val-d’Oise, in partnership by 33%. It is also including are rolled out throughout with the Compagnie des social integration clauses in major construction the purchasing process based dirigeants et acheteurs de France projects. At Paris-Orly, on six factors: ethics, transparency, – Île-de-France. Groupe ADP contractors on the East environment, social, solidarity also participates in the Plato Pier site were required to reserve 25,000 hours for sourcing and contributing to local network, sponsoring and sharing the long-term unemployed: integration. Social and environmental experience with SMEs. 27,305 hours were impacts are integrated very early ultimately allocated. on in the process. The specifications Encouraging innovation 90,000 hours have been earmarked for work include environmental and social In liaison with the purchasing on the connecting building. clauses, and the Group subsequently department, the Innovation conducts social audits, notably department acts as a one-stop shop An exemplary collaboration on service contracts. for innovative SMEs and start-ups that want to make a name for JULIEN PIWOWAR, Working with SMEs themselves. Groupe ADP regularly CHIEF EXECUTIVE OFFICER PACIFA DECISION Groupe ADP is a member of forms collaborations to develop the SME Pact and the Responsible and trial new products and services.

ORLY CONTRIBUTING TO A SUCCESSFUL CUSTOMER EXPERIENCE Suppliers Charter, which promotes This allows its partners to assess best practices among key accounts their innovations in the real world and SMEs. As a result it has and adapt them to meet user 920 obtained the Responsible Supplier needs as closely as possible. SUPPLIERS. FOUNDED IN 2010 BY A YOUNG DOCTOR FROM THE UNIVERSITY OF TECHNOLOGY OF TROYES, PACIFA DECISION Relations label. All qualified Innovations such as the automated FACILITATES FLOW MANAGEMENT DURING MAJOR EVENTS BY DEVELOPING INNOVATIVE 3D APPLICATIONS. suppliers can respond to baggage drop-off points THERE WAS VERY LITTLE DIFFERENCE BETWEEN FOOTBALL STADIUMS AND AIRPORT TERMINALS, A PROJECT the Group’s calls for tender and the “Find your transport” UNDERTAKEN WITH GROUPE ADP AND REWARDED BY THE COLLABORATIVE COMPANY AWARD (1). 80,000 on its dedicated internet platform information terminals resulted ORDERS PER YEAR. and the company develops from these collaborative efforts. “Our Pacifa Manager decision-support application lets users effectively manage spectator reception and safety by continually informing teams on the ground about the situation and the dynamic of flows. This allows optimal assignment of resources. I thought this could be of interest to Groupe ADP and contacted the Innovation team, and right away, they were very open to the idea of an application adapted to the airport. We spent eight months developing and testing it at Orly West in close collaboration with the Group’s teams on the ground. The Vista Airport application provides a comprehensive 3D overview of passenger journeys, from entering the terminal to the boarding gate, including real-time and advance indicators. It makes the operators’ communications and synergy-based work much easier and gives managers all the information AND ALSO… they need to prioritise their actions. The company has decided to deploy Vista Airport in all terminals The first eco-construction 81/100: Groupe ADP’s speed meeting, organised extra-financial rating at Paris-Orly and Paris-Charles de Gaulle in 2016 and is planning to do so at other airports. This has opened up with Greater Roissy’s for purchasing processes a new global market for Pacifa Decision with the support of Groupe ADP, which has acquired a financial interest three chambers of trades and supplier relations, and crafts, was attended by conducted by EthiFinance in us so that we can accelerate deployment of our application.” 49 construction professionals. at the end of 2014, has risen by 10 points in two years. (1) 27 January 2016, e-RH & Management category.

50 2015 report on activity and sustainable development 51 PARIS VOUS AIME OUR COMMITMENT TO EMPLOYMENT, LOCAL AREAS AND SUSTAINABLE DEVELOPMENT

ENVIRONMENTAL MANAGEMENT TARGETING EXCELLENCE

To grow in synergy with local and Paris-Orly are implementing Helping aircraft reduce areas, Groupe ADP is committed an integrated management ISO 50001 their emissions to reducing the impact of airport system covering the environment, CERTIFIED The aircraft contact stands at activities on the environment airport security, and health, the terminals are fitted with 400 Hz and applies the very highest safety and security at work. Committed to achieving electrical outlets. This enables certification for its energy standards. The Group incorporates management system airlines to limit the use of auxiliary this ambition into its investment Energy: on the path to since 2013, Groupe ADP power units (APU) and diesel decisions and operating practices renewables and efficiency achieved ISO 50001 generators. More broadly, international certification alike. Our partners and customers In 2015, renewable energies for the Paris-Charles the Airport-CDM collaborative are also included in our approach accounted for 12.2% of the energy de Gaulle, Paris-Orly and approach put in place with airlines to environmental management. mix at the Paris airports and Paris-Le Bourget Airports and air traffic control reduces and its head office in 2015. Its policy focuses on six factors: the Group reduced its internal CO 2 The Group is the first aircraft taxiing time. The benefit energy, water, waste, air and emissions by 34.3% compared airport operator of its size of these airside initiatives emissions, and biodiversity. with 2009, beating its target of to receive this certification. is a saving of nearly 15,000 tonnes Aside from its expertise, It draws on extensive employee 25%. From constructions complying of CO per year. this recognition is testament 2 involvement and is supported with the HQE and BBC standards to its commitment to by substantial resources. A set of to geothermal power at Paris-Orly systematically seeking Recycling waste key environmental performance (2011) and Paris-Le Bourget (2015), energy savings and Waste sorting has been introduced fostering growth indicators will enable the executive the wood-fired boiler (2012) in renewable energies both in airports and at terminals. committee to track performance and solar power facility (2013) at its airports. The clean worksite approach on a quarterly basis. at Paris-Charles de Gaulle, the eliminates waste at the source. optimisation of the air conditioning Contractors’ sorting, transportation Certified airports and lighting systems, LED runway and processing obligations are The three airports in the Paris region markers and the purchase of contractually defined. During road are ISO 14001 (1) certified. Level 3 electricity from renewable sources, network renovations, some of A storm water pond at Paris-Charles de Gaulle Airport. Airport Carbon Accreditation (ACA) the Group is rallying all its forces the materials can be recycled onsite is testament to the effectiveness to optimise its consumption and reused, which saves on raw of their efforts to cut CO2 emissions. and cut its emissions. materials and significantly reduces Paris-Le Bourget, which previously truck transportation requirements. achieved level 2, achieved level 3 (1) The Issy-les-Moulineaux heliport and, since 2015, the Toussus-le-Noble aerodrome have also in 2015. Paris-Charles de Gaulle been certified. Water conservation and biodiversity The use of plant protection Drinking water consumption is products has been halved in five BEES monitored remotely and rainwater years. The development guides SERVE AS is reused in air conditioning, toilet include recommendations BIO-INDICATORS AT PARIS-CHARLES DE facilities and watering systems. on protecting biodiversity, 27,000 GAULLE AND PARIS-ORLY, TONNES OF CO2 At Paris-Orly, a filter marsh treats and a biodiversity master plan WHERE BEEHIVES PER YEAR AVOIDED run-off water. Plant waste is was launched for Paris-Charles HAVE BEEN SET UP. composted and reused onsite. de Gaulle in 2015. THANKS TO RENEWABLE ENERGIES. 150 ELECTRIC SERVICE AND ALSO… Paris-Orly is a member of the Hop! Thirty-four charge points Groupe ADP is a partner Biodiversité association founded for electric vehicles of the Eraole project, VEHICLES. in 2015 by the airline Hop! together have been installed a solar and biofuel- with partner airports and the French in the terminal car parks. powered biplane. Chimneys of the thermal plants being checked by employees from the Environment department. Authority Civil Aviation (DGAC).

52 2015 report on activity and sustainable development 53 PARIS VOUS AIME OUR COMMITMENT TO EMPLOYMENT, LOCAL AREAS AND SUSTAINABLE DEVELOPMENT

COOPERATION GROWING WITH LOCAL AREAS

Over 120,000 people work at Resource Centres play an important the Paris airports, which are home role in promoting these professions. PLANÈT’AIRPORT to nearly 1,000 establishments (1) As a signatory of the national RECOGNISED and generate around agreement promoting employment AS AN NGO 340,000 jobs (2). Groupe ADP in priority areas and the “Businesses invests alongside the public and Districts” charter, and a partner Groupe ADP supports the integration, training, authorities and local and regional of the Roissy CDG employment mobility support stakeholders so that local areas and public interest group, the company and housing structures their residents can benefit from works with “Pôle Emploi”, the brought together under the Planèt’AIRport the economic vitality of these French government employment brand. More than three strategic hubs in Greater Paris. service, to organise several 2,000 local residents recruitment forums, including benefit every year. For example, forums dedicated to internships, Attracting new business AEROCompétences Groupe ADP and its partners help work-study contracts, summer provides free diploma to promote local areas within jobs and seasonal employment, training courses in the Orly Hub, the leading economic which are more specifically aimed 14 airport professions. In 2015, the UN Economic centre in the southern Paris region, at young local residents. and Social Council granted and Hubstart Paris Région® special consultative NGO Tutoring class run by the Coup de Pouce association, which promotes academic success for all. in Greater Roissy, which includes Making employees’ status to Planèt’AIRport. It was a very proud Le Bourget. Paris-Orly Airport everyday lives easier moment for all of the is home to the Orly Hub’s business Groupe ADP supports services teams that make these reception centre. Paris-Charles that make life easier for solidarity commitments a reality every day. de Gaulle houses the business the people working at its airports. incubator and one-stop information The inter-company crèches shop for Hubstart Paris Régions®. at Paris-Orly and Paris-Charles A rejuvenated de Gaulle operate on extended Fostering local residents’ hours for many parents who work corporate foundation access to employment shifts. In 2015, 16,000 customers A number of agreements are in used the Filéo on-demand transport place to drive cooperation with service, which runs 24/7. FORMED IN 2003, THE GROUPE ADP FOUNDATION CHANGED STATUS IN 2015 TO BECOME A CORPORATE local authorities. The professions, The Group contributes to its funding FOUNDATION, ALONG WITH EXPANDED ROLES AND A LARGER BUDGET OF €1 M PER YEAR. employment and training and oversees its development, €2.2m monitoring centres analyse with a Saint-Pathus-Roissypole DEVOTED developments in airport professions route opening in 2015. TO ECONOMIC The Groupe ADP foundation has defined four areas of action that align with the company’s values, structured and the necessary skills. (1) Professions, employment and training AND SOCIAL The Group’s Environmental monitoring centre - 2014 Census. COOPERATION. around a common theme: combating illiteracy. An airport provides a window onto the world, and to explore (2) Bipe study – Direct, indirect and catalytic this space, people need to be able to read and write. The foundation’s goal is to ensure that as many people and Sustainable Development jobs, 2010 data. as possible benefit from this window by encouraging projects that foster access to knowledge and learning in France, in the areas surrounding our airports and at international locations where the Group is present. Its activities involve local support for the programme run by the Coup de Pouce association, which combats early school-leaving. Internationally, it is a partner of Biblionef, which collects new books from the 300,000 destined for pulping, to create libraries for disadvantaged youths in countries where the Group operates, such as AND ALSO… Serving local towns and The Professions and On behalf of the French Morocco and Mauritius. Another priority is to support the areas where we operate in France by assisting general residents, the Environmental Entrepreneurship Caravan government, the Group manages interest projects that create social connections. Lastly, the foundation encourages skills sponsorship and Sustainable Development received 200 job applicants, the scheme that provides aid from Group employees. The “Employees’ Award” enables them to get involved in choosing projects, Resource Centres at including 20 business project for the sound-proofing of local Paris-Charles de Gaulle leaders at the Environment residences: €35m in 2015. The and the Group supports their involvement in associations with the “Foundation’s Favourite” prize. and Paris-Orly received Centre at Paris-Orly. assessments and constructions In total, the foundation supports around 50 projects per year. 25,000 visitors in 2015. provide work for 300 people.

54 2015 report on activity and sustainable development 55 PARIS VOUS AIME OUR COMMITMENT TO EMPLOYMENT, LOCAL AREAS AND SUSTAINABLE DEVELOPMENT

FIND OUT MORE ABOUT OUR 2016-2020 STRATEGIC PLAN

GIVING EMPLOYEES COMBATING CLIMATE CHANGE: REASONS TO GET INVOLVED NEW COMMITMENTS

In line with its values, Groupe ADP is working to advance its managerial practices, “I’m convinced that respect for the environment is a driving force for development broaden its employees’ prospects, improve its organisational structures and develop and competitiveness. I pledge to mobilise all Group employees in order to make the fight training to enable everyone to get to grips with the digital revolution. against global warming a core target of our strategy.” AUGUSTIN de ROMANET, CHAIRMAN & CHIEF EXECUTIVE OFFICER

Cultivating a desire to progress that do not contribute directly to Aviation is thought to account and GIFAS (3), at the Paris Air Show. within the Group the airport value chain. for 2% of global greenhouse gas With average growth in passenger Developing a trust-based culture, emissions caused by human activities, traffic of 2.5% per year, Paris-Charles encouraging initiative and giving every Training in digitalisation with airport activities reportedly de Gaulle and Paris-Orly individual the desire to move forward Groupe ADP is developing a Digital contributing 5% (1). are predicted to handle more than + 10 pts are the objectives of the Attitude Manager Passport for all employees, including 105 million passengers in 2020. GREENHOUSE The target increase in programme. Around 450 managers e-learning modules, forums and The Group has committed to: employee involvement Achieving carbon neutrality (4) for 2020. have been trained and all will have been conferences. Encouraging the adoption in the long term • cutting CO2 emissions per GAS EMISSIONS trained by 2017. Internal mobility, of digitalisation and innovation within In 2008, member airports of ACI (2) passenger at its Paris infrastructures Internal sources (4%), working in project mode, cross-functional employees’ professional lives is at committed to cutting their emissions by 50% in 2020 compared with 2009; of which: assignments and developing international the core of this programme. The Group with the aim of eventually becoming • improving its energy efficiency 54% thermal plants experience are all also encouraged. is also training its employees in using carbon neutral. In 2009, ACI Europe by 1.5% per year over the 2016-2020 37% electricity purchases The Group also aims to offer genuine new digital tools. This is particularly launched the Airport Carbon period, representing a reduction of 5% heat purchases prospects to young people recruited the case in engineering, where 3D tools Accreditation, which assesses and some 15% between 2009 and 2020; 4% service vehicles in the customer service sector. The Group are improving the design of structures, certifies airports’ efforts to manage • ensuring that 15% of overall offers them the opportunity to sign up worksite management and the maintenance and reduce the CO emissions caused energy consumption comes External sources (96%), 30% 2 of which: of 2016-2020 to an initiative to do three different jobs of facilities. The use of these tools will help by their activities. This programme from renewable sources at 61% aircraft recruitment will be over a period of eight to nine years: to cut costs in projects and develop cross- includes four accreditation levels: its three Paris airports by 2020. young people on 5% auxiliary power permanent contracts. they receive support in their development functionality, which are two major objectives mapping, reduction, optimisation units (APU) through training that provides of the 2020 Engineering project. and neutrality. In 2012, Paris-Charles Forming closer collaborations 1% ground handling qualifications or diplomas with the aim de Gaulle and Paris-Orly Airports In addition to its commitments, vehicles of enhancing their employability. achieved level 3, with Paris- Groupe ADP will continue working 16% passenger access Le Bourget joining them in 2015. with its partners to improve traffic 12% employee access Optimising organisations flow and reduce aircraft taxiing 1% others and processes Three commitments for 2020 time as part of the CDM@CDG The company is striving to be Between 2009 and 2015, Groupe ADP roadmap and the Single European 8,996 competitive and attractive through reduced internal CO2 emissions Sky initiative. It will encourage The total workforce three initiatives: “To mobilise all of the men and women at its Paris airports by 34.3%, the exchange of best practices of Groupe ADP (1) Source: Intergovernmental in 2015, including 6,553 • Streamlining central functions within the Group, we need to devote compared with a target of 25%. and continue to deploy sustainable Panel on Climate Change (GIEC). at the parent company. the same amount of energy (2) Airports Council International, by increasingly drawing on airport An official partner of the COP21 solutions wherever they can be the global association of airport management teams; on their development as we do conference, the Group made new introduced. operators. (3) French Aerospace Industries • Combining and merging operational to our customers.” commitments for the 2016-2020 Association. units to improve flexibility and efficiency; period, publicly presented, (4) Greenhouse gases. 2014 data. ALICE-ANNE MÉDARD, Scope: Paris-Charles de Gaulle, • Streamlining jobs and support activities GROUP HUMAN RESOURCES DIRECTOR alongside Air France–KLM Paris-Orly and Paris-Le Bourget.

56 2015 report on activity and sustainable development 57 BUSINESS MODEL AND OBJECTIVES

With its exceptional advantages, diverse activities and expertise, Groupe ADP offers a solid profile and attractive prospects.

Groupe ADP operates Paris-Charles de and the second agreement based on Regulated scope Gaulle, Paris-Orly and Paris-Le Bourget the “adjusted till system” since 2011. Airport fees Airports on an open-ended basis. It owns The ERA covers prices, quality of service Ancillary fees its land and airport installations outright. and investments for aeronautical Car parks activities and certain airport services. Industrial services Rental in-terminals PARIS A ROBUST AND INCENTIVISING The shops and restaurants in Airport real estate BUSINESS MODEL the terminals, real estate diversification and international activities are not Non-regulated scope VOUS AIME Aviation activities at the Paris airports regulated. This “adjusted till” business Revenue related to airport are regulated by an Economic Regulation model offers the visibility needed safety and security Commercial activities Agreement (ERA) between Groupe ADP to finance aeronautical activities and Diversified real estate and the French government, finalised after encourages the Group to make the most Subsidiaries and shareholdings consultation with airlines. The 2016-2020 out of all of its activities, both regulated A ROBUST BUSINESS MODEL, 2016-2020 ERA ERA was signed in the summer of 2015. and non-regulated, to achieve wwww.parisaeroport.fr/groupe/finance/ ATTRACTIVE PROSPECTS: It is the third agreement since 2006 its goals for growth and profitability. relations-investisseurs/regulation KEY FACTS AND FIGURES CONNECT 2020 TARGET OBJECTIVES

The Connect 2020 strategic plan is consistent with the 2016-2020 ERA. The primary objectives and their underlying traffic assumptions are as follows:

+30% +2.5% €4.6bn 4/5 to +40%

Assumption of average annual Investments over 2016-2020, Overall ACI/ASQ score Consolidated EBITDA growth in passenger traffic of which €3 billion for quality of service(1) growth objective over 2016-2020, of which +3.6% in regulated activities. in 2020 (3.67 in 2014). between 2014 and 2020. from international traffic.

+10% 5.4% €23 to +15%

Return on capital employed Per-passenger revenue Growth in external rents (ROCE) on regulated activities in airside shops per full year, (excluding indexation in 2020, in line with the average after delivery of infrastructure, and reinvoicing) from weighted cost of capital. expected over the 2016-2020 our real-estate activities period (€19.70 in 2015). from 2014 to 2020.

Connect 2020 www.parisaeroport.fr/groupe/groupe-et-strategie/strategie (1) Airport Service Quality: reference survey conducted by Airports Council International to measure quality of service and passenger satisfaction.

2015 report on activity and sustainable development 59 PARIS VOUS AIME KEY FACTS AND FIGURES

2015 RESULTS A NEW RECORD FOR PASSENGERS WELCOMED IN PARIS

The increase in European and international traffi c, the positive performance in retail outlets and real estate, With 95.4 million passengers welcomed in Paris in 2015, traffi c grew by 3%. Paris-Charles de Gaulle control over operating costs and the contribution of equity affi liates all enabled Groupe ADP to reach welcomed 65.8 million passengers, an increase of 3.1%, and Paris-Orly welcomed 29.6 million, an increase of 2.8%. its 2015 EBITDA objective and signifi cantly increase net income.

REVENUE EBITDA (1) TRAFFIC IN PARIS Number Average annual of passengers growth rate in € millions +4.5% in € millions (in millions) (2011-2015) From 2011 to 2015, the Paris airports welcomed 2,916 Turnover was driven by the momentum 2,791 EBITDA growth resulted from higher roughly 12 million more passengers with an average 100 92.7 95.4 (+2.7%) annual growth of 2.7%. 88.1 88.8 90.3 of traffi c in Paris (+3%), and increased revenue and greater fi nancial discipline. +6.8% 83.4 revenue in aeronautical activities Operating costs were kept under control In 2015, international traffic outside of Europe 80 63.8 (+2.5%) (+3.8% at €1,735m) and in shops (-0.3% in the parent company ADP SA 1,184 62.0 65.8 1,109 increased by 3.4%. The number of passengers 61.0 61.6 60 58.2 and services (+3.8% at €917m). in 2015) under the savings and on connecting flights rose by 5.7%. The percentage Per-passenger revenue in airside shops modernisation plan that generated of connecting passengers was 24%, up by 0.6%. 40 29.6 (+3.3%) (a key sales indicator) reached a €89m in cumulative savings from 2013 27.1 27.2 28.3 28.9 Aircraft movements stood at 700,452, up by 1%. 25.2 record high of €19.70, well beyond 2014 2015 to 2015. EBITDA has grown 34% 2014 2015 20 the 2015 objective of €19. in fi ve years (since 2009) and falls within the upper range of the growth objective 0 of 25% to 35%. 2010 2011 2012 2013 2014 2015 Paris-Orly Paris-Charles de Gaulle Total

DISTRIBUTION AND CHANGE IN TRAFFIC AT THE PARIS AIRPORTS BY GEOGRAPHIC DESTINATION IN 2015 OPERATING INCOME FROM NET INCOME ATTRIBUTABLE ORDINARY ACTIVITIES (2) +6.8% TO THE GROUP +6.9% in € millions in € millions 737 787 402 430 Operating income from ordinary activities Net income attributable to the Group rose as a result of the momentum increased to 6.9% and has enabled EUROPE 2014 2015 2014 2015 in EBITDA and the moderate rise in a proposed dividend payment of 43.2% depreciation and amortisation charges €2.61 per share, up from €2.44 in 2014. FRANCE (+3.5%) (+2.5%, to €456m), in spite of a decrease 17.0%

in contributions due to slightly weaker NORTH (+0.8%) ASIA earnings from the operating activities of AMERICA PACIFIC equity affi liates in 2015 (-18.5%, at €63m). 9.9% 7.0% (+6.8%) (+4.4%) MIDDLE EAST 4.8% +3.7% (+5.3%)

4,125 AFRICA SHAREHOLDERS’ EQUITY 3,980 NET DEBT in € millions in € millions -4.6% 11.0% (+0.8%) 2,805 2,676 Shareholders’ equity rose by €146m. The debt-to-equity ratio decreased LATIN slightly, standing at 65% at end-2015, AMERICA versus 70% at end-2014. 3.2% FRENCH (+2.2%) OVERSEAS TERRITORIES 3.9% (+0.8%) 2014 2015 2014 2015 GROUP TRAFFIC

Traffi c at the Group level (weighted by the percentage of Istanbul Atatürk Airport served a total of 61.3 million passengers www.parisaeroport.fr/groupe/fi nance/relations-investisseurs/resultats-chiff re-aff aire/resultats-chiff re-aff aire-2015 shareholdings in foreign airports) rose 4.1% and benefi ted (+8.2%), equivalent to the traffi c recorded at Paris-Charles (1) Operating income from ordinary activities, including the operating activities of equity affiliates plus depreciation and provisions for impairment of non-current assets, net of reversals. (2) Operating income before non-recurring items, including equity affiliates’ share of net income from operating from the dynamism of TAV Airports, whose traffi c rose de Gaulle in 2012. activities. by nearly 8% in 2015.

60 2015 report on activity and sustainable development 61 PARIS VOUS AIME KEY FACTS AND FIGURES

2015 CSR PERFORMANCE IN THE TOP CSR RANKINGS AND GLOBAL SRI INDICES

Groupe ADP is at the forefront of CSR amongst airport groups and over the years has become a leader In 2015, the Swiss extra-financial ratings agency RobecoSAM gave Groupe ADP a score of 79/100, in its sector, setting an example in the fight against climate change. which includes the Dow Jones Sustainability Europe and World Indices. Sustainalytics awarded Groupe ADP the highest ESG rating (1) out of the main European airport groups. As such, the Group has achieved or surpassed a majority of its objectives, with its most recent rating from EthiFinance of 78/100. Groupe ADP is the fourth-ranked French company and the only company in transport infrastructure listed amongst the Global 100 most sustainable corporations in the world (2). The goal is to achieve a rating of 83/100 by 2020.

CERTIFICATIONS INTERNAL CO2 CONSUMPTION EMISSIONS OF DRINKING WATER PER PASSENGER ISO 14001 -34.3% with a goal Environmental management -6.8% with a goal Paris-Charles de Gaulle, Paris-Orly of -25% compared and Paris-Le Bourget to 2009 of -5% compared to 2010 ISO 50001 The percentage of renewables used in internal energy consumption The Group has increased Energy management rose to 12.2% for a fixed goal its reuse of rainwater and Paris-Charles de Gaulle, Paris-Orly of 15% in 2015. the treatment of run-off water. and Paris-Le Bourget

Airport Carbon Accreditation Level 3 CO2 emissions management Paris-Charles de Gaulle, Paris-Orly and Paris-Le Bourget.

RECYCLING RATE FOR RESPONSIBLE ECONOMIC AND NON-HAZARDOUS WASTE PURCHASING SOCIAL COOPERATION

27% with a goal of 70% of contracts €2.2m allocated 30% in 2015 featured selection criteria on average every year including CSR. to social commitment The Group is pursuing its efforts initiatives. to sort waste. €830,000 It composts and reuses its vegetable waste. in the sheltered workshop sector in 2015.

2015 Reference document (1) Environment, social, governance. www.parisaeroport.fr/groupe/rse (2) Corporate Knights 2016.

62 2015 report on activity and sustainable development 63 PARIS VOUS AIME KEY FACTS AND FIGURES

ADP SHARES

The dividend proposed to the Annual General Meeting of shareholders on 3 May 2016 amounts to €2.61 per share. This represents a payout rate maintained at 60%. An interim payment of €0.70 per share was made on 10 December 2015. Subject to the shareholders’ vote, the balance of the dividend, amounting to €1.91 per share, will be paid on 2 June, 2016.

PER-SHARE DATA

In euros per share (1) 2011 2012 2013 2014 2015 VISITS TO PARIS-CHARLES Net income 3.51 3.45 3.02 4.06 4.34 DE GAULLE AIRPORT

Dividend 1.76 2.07 1.85 2.44 2.61 (2) Tuesday 24 May, Tuesday 7 June, Saturday 25 June, Tuesday 13 September, (1) Published data for 2011-2012, re-drafted for 2013, 2014 and 2015. (2) Proposed at the Annual General Meeting on 3 May 2016. Saturday 8 October, Tuesday 8 November and Tuesday 6 December 2016. To register, telephone MARKET DATA (CLOSING PRICES) the freephone number (in France): 0 800 101 800. In euros 2011 2012 2013 2014 2015 CONTACTS High 67.0 66.8 83.8 103.9 116.9 INDIVIDUAL SHAREHOLDERS Low 49.8 51.8 57.7 81.6 97.4 JÉRÔME MARMET Year-end price 53.0 58.4 82.5 100.3 107.2 GUILLAUME MACZKOWIAK Freephone number (in France): 0 800 101 800 Change during the year -10.3% +10.2% +39.4% +21.6% +6.9% [email protected]

(1) Market capitalisation as of 31 December 2015 5,245 5,779 8,164 9,921 10,608 INVESTOR RELATIONS (1) in euro millions. AURÉLIE COHEN Tel.: +33 (0)1 43 35 70 58 [email protected] ADP SHARE PRICE ADP SHARES From June 2006 to March 2016. Company activity (ISIN) code: FR0010340141 PRESS/MEDIA RELATIONS Ticker symbol: ADP ÉLISE HERMANT

€100 6,000 pts Stock market: Euronext Paris Tel.: +33 (0)1 43 35 70 70 Number of shares: 98,960,602 [email protected] €80 5,000 pts E ligible for Deferred Settlement Service (SRD) €60 4,000 pts and Equity Savings Plans (PEA)

€40 3,000 pts Indices: SBF 120 CAC Mid 60 SRI index: DJSI, Aspi Eurozone, Euronext Vigeo Europe 120

2006 2008 2010 2012 2014 2016 Market capitalisation as of 31/12/2015: €10.6 billion

ADP CAC 40

BREAKDOWN OF CAPITAL SHAREHOLDERS’ CALENDAR as of 31 December 2015 First-quarter revenue 2 MAY 2016 Schipol Group 8.0% Annual General Meeting 3 MAY 2016 * VINCI 8.0% First-half results 28 JULY 2016 Aéroports de Paris: 291, boulevard Raspail – 75675 Paris Cedex 14 – Tel.: +33(0)1 43 35 70 00 – www.groupeadp.fr – 3950 – www.parisaeroport.fr Public limited company with share capital of €296,881,806 — Paris Trade and Company Register n . 552 016 828 RCS Paris. French state 50.6% Third-quarter revenue 8 NOVEMBER 2016 ° Crédit Agricole Assurances/Predica 4.8% Design and production: – Edited/Translated by: Groupe ADP, Chantal Caillat – Photo credits: Aubry/ADP (p. 27); Association Coup de pouce/Romain Étienne/Item (p. 54); Philippe Cibille (p. 18); Cyrille Cosmao (p. 41); Cypress (I Love Paris/p. 16); Raphaël Dautigny (p. 20); Jean-Pierre Gaborit (p. 13, 16); Jean-Marc Jouanneaux (p. 19, 26, 27, 52); H. Goussé/Airbus Institutional investors S.A.S./EM Company (p. 19); Yannick Labrousse (p. 2, 4, 8, 14, 24 [Geoffrey Martinez: photographed outside working hours], 22.0% 36, 50); Gwen Le Bras/Zoo Studio (p. 10, 31, 48, 53); Bruno Pellarin (p. 28); Gilles Rolle Rea (p. 23); Martin L. Vargas/MS Consulting, SA de C (p. 39); iStock (p. 31); Philippe Stroppa/Studio Pons (p. 49). © Groupe ADP photo library, all rights ADP holdings 0.2% reserved – Printed by: Groupe Prenant – This report is printed on FSC® certifi ed paper originating from a sustainable source. Employees 1.7% Individual shareholders 4.7% * €0.34 incl. tax/min from a landline in mainland France, possible operator surcharge not included.

64 groupeadp.fr