Information Corporate Social Responsibility
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INFORMATION CORPORATE SOCIAL RESPONSIBILITY REPORT 2018 CONTENTS STATEMENT BY AUGUSTIN DE ROMANET 1 CLIMATE AND PROFILE OF GROUPE ADP 2 ENVIRONMENT PLEDGE 42 ENVIRONMENT ROADMAP 2016-2020 OUR APPROACH TO CSR 4 AND ACHIEVEMENTS IN 2018 43 AMÉLIE LUMMAUX 5 POLICY AND PLEDGES 45 A GROUP PLEDGE 6 ENERGY 47 OUR CSR PRIORITIES 6 AIR, EMISSIONS AND CLIMATE 49 OUR STAKEHOLDERS 10 WATER 53 SUSTAINABLE DEVELOPMENT WASTE 54 THE UN GOALS RELEVANT TO GROUPE ADP 12 BIODIVERSITY 55 CSR VALUE CHAIN 14 RISK MANAGEMENT 15 COMMUNITY ENGAGEMENT 57 ETHICS AND COMMUNITY ROADMAP 2016-2020 AND ACHIEVE- CODES OF PROFESSIONAL CONDUCT 17 MENTS IN 2018 58 GOVERNANCE AND ORGANISATION 19 POLICY AND PLEDGES 60 TRANSPARENCY AND CSR PERFORMANCE 20 GROWING WITH THE REGIONS 61 RESPONSIBLE PROCUREMENT ROADMAP REGIONAL GROWTH AND ATTRACTIVENESS 62 2016-2020 AND ACHIEVEMENTS IN 2018 24 SOCIAL COOPERATION AND EMPLOYMENT 64 QUALITY OF LIFE 67 RESPONSIBLE PROCUREMENT 24 DIALOGUE WITH LOCAL RESIDENTS 68 RESPONSIBLE PROCUREMENT ROADMAP NOISE AND SOUNDPROOFING 69 2016-2020 AND ACHIEVEMENTS IN 2018 24 CHARITABLE INITIATIVES 71 ETHICS AND TRANSPARENCY 24 CSR ADVISORS 25 QUALITY AND RESPONSIBLE LABEL 25 B2B AND B2C CUSTOMERS 73 OUR SUPPLIERS' CUSTOMER ROADMAP 2016-2020 CSR COMMITMENT 25 AND ACHIEVEMENTS IN 2018 74 SOLIDARITY IN PROCUREMENT 26 OUR PLEDGES 76 OUR PARTNER PASSENGERS 79 NETWORK 26 AIRLINES 83 AIRPORT-BASED BUSINESSES 86 HUMAN RESOURCES 27 HUMAN RESOURCES ROADMAP 2016-2020 SUBSIDIARIES' PLEDGES 87 AND ACHIEVEMENTS IN 2018 28 PROVISIONS COMMON TO SUBSIDIARIES 88 OUR PRIORITIES 30 HUB ONE 88 PROFESSIONAL DEVELOPMENT 31 ADP INTERNATIONAL 90 DIVERSITY 34 ADP INGÉNIERIE 95 WORKING CONDITIONS 37 HEALTH 38 QUALITY OF LIFE AT WORK 40 APPENDICES 97 INDUSTRIAL RELATIONS 41 CORPORATE SOCIAL RESPONSIBILITY 2018 GROUPE ADP EDITORIAL Statement by Augustin de Romanet CONTENTS based activities and all stakeholders. In a natural development, the company went on to improve its strategic management, working methods and ethics and compliance culture in 2018. We are all working to integrate the stakeholders into each major investment project. One example is the future terminal 4 we're looking to build at Paris-Charles Gaulle by 2037 to welcome the new passengers expected by this time. Over the next 15 years, this will be one of the most significant projects in the Île-de-France region in terms of job creation and connectivity. I'm convinced that development is not an option without a huge emphasis on controlling our impacts while maintaining our performance and boosting vitality in the region. As such, and given the environmental and territorial impacts of this project, I wanted to D.R. launch a voluntary public consultation free of any legal obligation to allow people to get informed, give their option and illuminate us as to possible project developments. Groupe ADP thus approached the STATEMENT BY AUGUSTIN National Public Hearings Commission in May 2018 DE ROMANET with a view to assigning one or more guarantors. Chairman & Chief Executive Officer Aéroports de Paris SA Under the aegis of the four assigned guarantors, we have been collecting the views of elected In 2018, Groupe ADP achieved good extra-financial representatives, local residents, associations and results once again. With the 86/100 score awarded by platform employees since February 2019. The the EthiFinance rating agency, we have exceeded the process will conclude next 12 May. We have organised group target of 83/100 set for 2020. This development 50 public events across 480 municipalities. reflects Groupe ADP's aim to place a premium on the issue of ethical and sustainable development that benefits all internal and external stakeholders and members of the airport community and civil society. Behind this improvement is the commitment shown by all employees and company entities. It reflects the quality of the group's CSR strategy and action, including notable progress in its Hub One, ADP International and ADP Ingénierie subsidiaries. This aligns with the ongoing improvement process we began several years ago. Since 2015, we have been at the top of the international rankings among the five major European airport operators. According to the Sustainalytics agency, in 2018, our company exceeded the SBF 120 company average by seven points. I am convinced that the CSR challenge creates value for both the group's international and Paris- CORPORATE SOCIAL RESPONSIBILITY 2018 - 1 - GROUPE ADP PROFILE PROFILE OF OUR THREE PARIS Optimising GROUPE ADP PLATFORMS Guarantee operational performance. Improve organisational performance. Our business lines, Aéroports de Paris SA owns and Improve financial performance. our network operates the three main airports Attracting in the Paris region (Paris-Charles Become our customers’ Groupe ADP runs the main business de Gaulle, Paris-Orly and Paris-Le preferred choice. lines in the airport value chain Bourget) and ten general aviation Encourage employee development. – funding, design, infrastructure airports. It provides airlines, Promote the Group brand. operations – across a network of 25 passengers, cargo operators and mail Expanding airports hosting almost 281 million carriers with highly effective facilities, Be a solutions integrator. passengers in 2018 in around 30 offering a range of adapted services. Grow with the regions. countries. It is one of the main global Conquer new markets. airport groups, especially with its Connect 2020: strategic partnership initiated in our strategic plan Connect 2020 is based on 2012 with TAV Airports, operator annual road maps listing a series of 14 airports located mainly in For the 2016–2020 four-year period of performance indicators. Europe and the Middle East. launched by our third economic regulation agreement, our 'Connect Four values In April 2018, the group took over 2020' strategic plan covers all 1 – Trust: trust earned through the Airport International Group group activities for which it sets the service we provide (AIG) in Jordan. (See infra.) the main objectives. It sets out and the responsibility we three priorities translated into nine demonstrate each day. pledges to all our stakeholders. GROUPE ADP’S BUSINESS MODEL LEGISLATION AND REGULATIONS RESOURCES RESULTS IN FORCE (or equity) (or products and services) Economic Regulation Agreement Groupe ADP ADP SA Groupe ADP ADP SA Land, Airlines runways & buildings (passengers & cargo) 213 airlines 1,310 ha allocated 2.3 Mt of cargo 25 airports to real estate activity 281 million Passengers 105.3 million passengers (2) passengers Human capital 2018 25,917 employees 6,349 employees Real estate customers 986,500 sq.m of commercial Aeronautical Real floor space activities estate Technical & computer equipment Service providers €6,149 M (1) Airport development Shops (including the State) and and €1,105 M (3) international services activities Financial Other activities resources (including Long-term score Hub One) A+ Salaries paid stable €890 M €555 M outlook Shareholders €342.6 M distributed (4) (1) Net intangible assets and property, plant and equipment (2) Calculation taking into account all TAV Airports and AIG traffic for 2018 Regions (3) Intermediate consumption + taxes Airport system (4) 60% of group share net income: 571 x 0.6 = €342.6 M = 3.9 % of Paris GDP (5) (5) Source: Utopies 2017 = 122,036 direct jobs €M = millions of euros Mt = millions of metric tons CORPORATE SOCIAL RESPONSIBILITY 2018 - 2 - GROUPE ADP PROFILE 2 – Commitment: shared HUB ONE The airport city players commitment ensures robustness and competitiveness. €155 M of turnover. Several parties contribute to 3 – Boldness: boldness and A wholly-owned subsidiary of our Paris airports’ operations. innovation make us our Aéroports de Paris SA. Business customers’ preferred choice. telecommunications and GROUPE ADP 4 – Openness: openness to the radiocommunications: mobility wider world in order to boost and traceability solutions. Airport development and publicise our success. and operation. Our principal shareholdings Shops and services. Five lines of business Real estate (leasing, construction). TAV AIRPORTS – TURKEY Airport services for airlines Groupe ADP operates in and business people five business sectors. Contribution of €1,166 M to (industrial services). • Airport activities (activities carried Groupe ADP revenue. Passenger reception and service. out by Groupe ADP as operator Airport management. of the three Paris airports). Groupe ADP's share in TAV AIRPORT-BASED BUSINESSES • Shops and services. Airports (held indirectly) rose • Non-terminal real estate to 46.12% in July 2017. Airlines and ground (airport real estate and handling operators. diversification real estate). AIRPORT INTERNATIONAL Security companies. • International and airport GROUP (AIG) – JORDAN Cleaning and maintenance developments (activities companies. undertaken by Aéroports de Revenue of €175 M. Air cargo and mail. Paris affiliates and subsidiaries). Subsidiary with a 51% share of ADP Shops, bars, restaurants, • Other activities. International since April 2018. hotels, banks, car rental, etc. Concessionaire of Queen Since 2006, some of Aéroports Alia International Airport STATE SERVICES de Paris SA activities have been – Amman (Jordan). regulated under a five-year Air traffic management and safety: contract known as an 'economic SCNP – CHILE the French Civil Aviation Authority. regulation agreement'. Safety of persons: Border Santiago Airport (Chile). Police Directorate (DPAF) and Our wholly-owned Groupe ADP holds a 45% stake