Established 1880

STUDENT HANDBOOK

2018/19 CONTENTS

Welcome 3 College Term Dates 4 General Information 5 Cards, Grants and Lockers 6 Where to eat 7 Bus Information 8-9 Student Services 10-11 Student Council 12 Student Voice 13-14 Library/Academic Support Centre 15 Employability Skills 16-17 Student Card Discount 18 Health & Wellbeing 19 Student Code of Conduct 20 Policies and Procedures 21 Student Welfare Officers 22 Academic Support Centre 23 Events and Tutorials 24

2 WELCOME! to University College

I am thrilled to welcome you to the University College Isle of Man and hope that your time with us will be fulfilling, rewarding, memorable and fun! Whilst we urge you always to prioritise your studies and strive to achieve the best results possible, we also encourage you to take part in the extra curricula activities which are made available to you at College. Every student automatically becomes a member of the UCM Student Association which puts on a number of events and fundraisers throughout the year. Look out for more information during induction and consider taking an active role in Lulu Gillow Manager of Student Experience &Pastoral Care the Association (it’ll look great on your CV!). You will also be offered the opportunity to complete the ‘UCM Employability Skills Course’ which gives you the chance to explore and practice the kinds of skills employers like their workforce to have. If you successfully complete this short course, you will receive a certificate, which will also look good on your CV and will certainly give you something to talk about during job interviews! This handbook has been designed to provide you with key information about support services at UCM, as well as giving you more details about the fun things you can do whilst you’re here. But, if there is anything else you would like to know, if you feel you would like some personal advice and guidance, pop in to the Student Services Centre where one of the team will be happy to help. We’re here to help you to be the best you can be.

Good luck with your studies and enjoy your time at UCM! Lulu Gillow Manager of Student Experience &Pastoral Care

3 UCM Dates

COLLEGE TERM DATES 2018/2019

AUTUMN TERM 2018 • Induction for first year FE students Monday 3rd September – Friday 7th September • Start Monday 10th September • Half Term Monday 29th October – Friday 2nd November • End Friday 21 December

SPRING TERM 2019 • Start Monday 7th January • Half Term Monday 18th February – Friday 22nd February • End Friday 5th April

SUMMER TERM 2019 • Start Tuesday 23rd April • Bank Holidays Monday 6th May & Monday 27th May • TT Week Monday 3rd June – Friday 7th June • End Friday 28th June

4 General Information

Lunchtimes & Facilities The majority of courses will have lunch either from 12:15 – 1:15 p.m. or 1:15 – 2:15 p.m. The facilities available to you will depend on where your campus is located. The Refectory, located at the main campus, provides a selection of hot and cold meals and snacks. Other campuses have well stocked vending machines or you may want to consider bringing a packed lunch. You will receive a timetable during your induction; times of breaks and lunch hours will vary. Generally though, if you have a two-hour lesson you will be given a 15-minute break and if you are in for a substantial part of the day, you will be given an hour’s break for lunch. The first day of your course We realise that on the first day at UCM you may be feeling nervous, but don’t worry! There are many students in the same position and the staff will do their best to make you feel at ease and settle you into your new course in no time. The first week of your course will be about introducing you to staff, other students on your course and the facilities available to you. What should I wear to UCM? Some courses do not have a dress code so casual wear is fine. For certain courses you will be asked to wear specific clothes or a uniform. This should have been discussed with you at interview; contact us if in doubt. What do I need for my course? You may need specific tools or equipment but you should have been told about this at interview. Don’t forget also that the reception stocks a wide range of stationery and you can also purchase mobile credit there too.

www.ucm.ac.im

5 Cards, grants and lockers

Welcome Postcard Your welcome postcard has a dual purpose; in addition to giving you details about when you start it can also be used as proof that you are a student to travel on the bus while you are waiting to be issued with your permanent Student Card. Depending on your circumstances, you may be entitled to purchase a Go College Card from IOM Transport for a further discounted travel rate, for further information see pages 7 + 8. Student Card When you have formally enrolled as a full-time student during induction week, you will be issued with your permanent Student Card. The initial card is free of charge but in order to collect it you must bring some identification with you e.g: school smart card, birth certificate, passport, driving licence etc. Replacement cards can be purchased from Student Services at a cost of £3 per card. Student Grants If you are over 18 on 1st September then you may have had to apply for a grant otherwise you may be charged course fees. If you have been awarded a maintenance (living expenses) grant your payment will be made termly into your bank account. If you have been awarded a ‘fees only’ grant then you will need to either hand in your award letter, or forward the email to [email protected] Lockers There are many lockers located around the campuses, please see either your Tutor or Student Services if you would like one. A non-refundable £5 charge will be made per locker.

6 Where to Eat

There is no doubt that as you study hard you will need to refuel your body and brain by maintaining a healthy balanced diet. Here at the UCM we have a variety of options available to you. The Refectory – Homefield Road Campus This is the main eatery at the College where you will find a selection of homemade dishes using locally produced ingredients available on a daily basis, along with an extensive salad bar and healthy options including foods suitable for those requiring vegan, vegetarian or gluten free choices. Please note that the Refectory stops serving hot food at 2:30pm on a Friday. You are of course welcome to bring in a packed lunch or food from other establishments to consume in the Refectory or outdoor seating areas located around the College. Vending machine facilities are available outside of the normal Refectory opening times. For those located in the William Kennish building, it is just a short stroll up to the main College campus with access to the Refectory, alternatively there is a vending machine, microwave and kettle available for student use. If you are located at Hills Meadow there are vending machines serving snacks and hot and cold drinks. Free School Meals If you are in receipt of free school meals, you need to collect your voucher from the Main College Reception and it can then be used to purchase food in the College Refectory. Outside Eating Areas It’s always good to get some fresh air and recharge those batteries after a hard session of studying; there are a number of outdoor eating areas situated around the College which may be utilised during breaks, although we please ask that you keep these areas tidy.

77 Travel & Buses

We recommend you travel to UCM by bus, as we have limited parking and we like to promote sustainable transport.

Depending on your age and how much you will use the bus here are your options:

1. Go Easy: Smart Card Going to use the bus a lot? Head down to the Welcome Centre in the sea terminal over the summer period and see which Go easy card you are entitled to. You can get unlimited travel on Bus Vannin for 28 days which will cost between £40-£80 depending on your age.

2. SCH3: Smart Card Only planning to use the bus from your home to College and back? If you are 19 or under and full time you are entitled to a SCH3 smart card, this card will be valid during College term time on journeys to/from College. A College ID card must also be carried and shown to the driver. All journeys between home and College taken within the time limits, will cost 30p and will be deducted from the card each time it is used.

Still not sure what to do? Visit www.bus.im or talk directly to Bus Vannin representatives at the College during induction.

Bus timetables are available at www.bus.im For queries, contact the Welcome Centre bus enquiry line on 662525.

At the start of the academic year, don’t forget to bring your ‘Welcome Postcard’ which gives you the concessionary rate until you receive your student card/bus pass.

Please note you cannot get any concessionary travel on the X3 ‘Manx Express’ or ‘Hullad Oie’ (Night Owl).

8 Buses from the main areas of the Island which get you to College by 9.00am, September 2018 The North: The Service 3 College/Douglas Schools bus leaves Ramsey bus station at 7.30. It picks up at all the stops on the way to Douglas including at 7.54 and (opposite Village Walk) at 8.08. It arrives at the closest stop to College, which is Willaston School at 8.21. If you’re coming from Andreas, Jurby or Sandygate you need to get the Service 18 bus which leaves Andreas at 6.43 & Jurby (Threshold) at 6.59 to arrive at Ramsey bus station at 7.16 in good time to catch the 7.30 Service 3 for Douglas. IOM College students are not permitted to travel for concessionary rate on the 7.15 & 7.45 Service X3 Ramsey to Douglas journeys. Travel is permitted on these journeys if the full adult fare is paid but note that they both travel via Victoria Road between Governors Bridge and Bucks Road. The West: The Service 6A bus leaves the Town hall stop in Peel at 7.30 to arrive in Douglas at 8.12. The Service 5 from Ramsey picks up at Sulby (6.40), Ballaugh (6.47) and Kirk Michael (6.53) to arrive in Douglas at 7.50. See below for details of buses between Lower Douglas and Willaston for the College. The South: The Service 1 College bus leaves at 7.25, Station at 7.33, Colby at 7.42, Castletown Square at 7.54, at 8.01 and Anagh Coar (main road shelter) at 8.13 to arrive at the Willaston School bus shelter at about 8.30, just around the corner from College. At this bus shelter you can see the College - just walk to the end of the road and turn left.

Buses between Lower Douglas and the College: Service 22A departs Lord Street (shelter D) at 8.34 and operates via Rosemount and St Ninians to Willaston and then Service 22 buses to Willaston depart Lord Street (shelter D) on the hour between 9.00 and 16.00, operating via Prospect Hill and St Ninians. On both Service 22 & 22A journeys get off at the bus stop just before the shops (2nd bus stop in Willaston) and walk past the shops to the T-junction. Cross over and turn right past Willaston School. Walk to the end of the road, turn left and the College is right there. Service 26/27 buses to Willaston depart Lord Street (shelter D) at 15 minutes past each hour between 9.15 and 16.15, operating via Westmoreland Road and Ballabrooie or Tromode Park Estate to serve the Willaston School bus shelter. Service 25 buses to Willaston depart Lord Street (shelter D) at 30 minutes past each hour between 9.30 and 16.30, operating via Rosemount, Victoria Road, Birch Hill and Hailwood Avenue to serve the Willaston School bus shelter. After 17.00 the buses to Willaston are the 1710 Service 22A then the Service 12 departures at 1745, 1845 and 1945. Alternatively, the Service 3 departs Lord Street (shelter D) at 15 and 45 minutes past the hour for most of the day and operates via Rosemount. Get off on Glencrutchery Road opposite the Grandstand and walk straight up Greenfield Road to the College. Service 25/26/27 buses from the Willaston School bus shelter to Lower Douglas via St Ninians and Prospect Hill depart at 39 and 00 minutes past each hour from 09.39 to 17.00, Service 22A at 1744 and Service 11 at 18.12, 19.12, 20.12 and 21.12. There is an additional Service 25 departure at 15.54. Service 3 buses from the Grandstand to Lower Douglas via St Ninians and Prospect Hill depart at 25 & 55 past each hour from 9.25 to 15.25. Then at 16.05, 16.23, 16.31, 1642, 16.55, 17.55, 18.55, 19.55 & 20.25.

9 Student Services

You can find us at the Homefield Road site; turn left at Reception. Call in for a chat or to make an appointment. Student Services staff are friendly and welcoming and here to support you during your time at College. There is some basic information about our services on the next page and you will find out more, and meet the staff, during your Student Services Welcome tutorial during induction. There is also information on Its Learning, the College’s VLE.

Lulu Gillow Manager of Student Experience and Pastoral Support

Abbie Wright, Student Services Officer.

Kim Gray, Student Welfare Officer

Grace Phillips, Student Welfare Officer

Hannah May Health & Well-being Co-ordinator

Kate Bergquist Employability & Skills Co-ordinator 10 Student Services

Money •Talk to Abbie about course fees and grants. •Talk to Grace or Kim about benefits and budgeting. •If you are struggling to manage, the UCM Emergency Fund may be able to help with course related materials or household bills. Personal Wellbeing •Talk to one of the Student Welfare Officers if you are worried or upset by anything, no matter how big or small. They are here to listen without judging, and to work with you to find a way forward. If they can’t help you they should know someone who can. •The Student Welfare Officers are here to help keep you safe and support you, so don’t hesitate to contact either of them if you are concerned about yourself or someone you know. •They can support you in your personal development by working with you to manage emotions, improve relationships, manage stress or anger, build confidence and prepare for exams or assessments. •They can also advise and support you in relation to your rights as a student or if you feel you are being treated unfairly. Health and Well-Being Hannah May, the Health & Well-being Co-ordinator, can provide information and guidance about health related topics such as proper nutrition and the importance of physical activity. Weekly fitness classes and sports activities are held along with a weight loss/management programme for students, and Hannah is on hand to advise students on diet and nutrition. Childcare Support Scheme Student Services can provide advice on funding of childcare for full-time students with pre-school and younger children. They have up-to-date lists of government approved nurseries and childminders. Please contact Kim Gray for further information. Employability & Skills Kate Bergquist, the Employability & Skills co-ordinator, can help students build on their existing employability skills and awareness of work as they progress through UCM. Kate will be running six-week employability courses throughout the academic year that you can complete whilst you are studying. Contact details: Abbie Wright [email protected] 648254 Text 400555 Grace Phillips [email protected] 648249 Text 400555 Kim Gray [email protected] 648284 Text 400555 Hannah May [email protected] 648337 Text 400555 Kate Bergquist [email protected] 648305 Text 400555

11 Student Council

We are always keen to hear your views about College life and do what we can to improve your time at UCM by perhaps changing what we do, altering how we do it or by continuing to do it the same way! We also like to support you in adding to your UCM experience by helping with the organisation of events and activities such as charity fund-raising or an end of year prom. Your tutor will always listen to you, but if you want to become more involved in College life and having your say, you might want to think about becoming a member of the Student Council. How does it work? •Each group votes in a course rep. •Each programme area votes in one of those reps to become their Student Council member. •Each Student Council member has the opportunity to meet with their programme area’s manager once every half term when they can talk about any ideas or concerns course reps have passed on. •The Student Council meets once every half term to plan events, discuss any wider College issues, share experiences etc. Your course tutor will tell you more during your induction, when you will nominate and vote for your course rep. But for now, think about what’s in it for you…

•Training opportunities: if you are voted on to the Student Council we will offer you training in things like communication, conflict management, leadership etc. •Exclusive extra-curricular activity: team building opportunities will be made available (and they’ll be fun!) •Development and practice of employability skills: all the things you learn during training will be put to good use! •Internal accreditation: a certificate which details your in-put and achievements. •College award: you may be nominated to receive an award for your contribution to the Council. •Free food!!!

…and all of this looks GREAT on a CV and will really impress employers (well, apart from the free food bit!)

If you want to find out more, get in touch with Hilary Kermeen: [email protected] or talk to anyone in Student Services.

12 Student Voice

We really want to know what our students think about life at UCM and whether there is anything further we could do to improve student’s experience. There are a number of ways you can let us know about any concerns or issues you may have. Feedback Forms Suggestions, complaints and compliments can be made on student feedback forms and considered by the Principal and the Senior Management Team. Forms and suggestion boxes are available on each campus including near Reception and in the Library. Student Voice Each term you will be asked to complete a questionnaire asking for your opinions about your course and UCM facilities. Student Charter The Student Charter provides an overview of what you can expect as a student and what to do if feel you are being treated unfairly. It commits us to properly following up and responding to any concerns and complaints. Complaints Procedure The complaints procedure provides details of how to proceed if you are not happy about any service provided or an action taken by UCM or a member of staff. It is expected, where possible, an attempt should be made to resolve things informally initially. If this is not possible, the Procedure explains how to make a more formal complaint. Academic Appeals Procedure This procedure should be referred to if you think an assessment has been carried out in an unfair or incorrect manner. Student Representatives & the Student Council An excellent way to make a difference is to join the Student Council by coming a Student Representative. Who can be a Student Rep? Anyone can become a Student Rep. Each UCM course democratically elects their rep early in the academic year. Reps receive training so they can best represent their group’s views, including at student/staff liaison meetings. Why be a Student Rep? STAND OUT FROM THE CROWD – you will gain key employability skills such as: leadership; organisation; communication; and teamwork. MAKE A DIFFERENCE – you can make a positive difference for current and future students not only on your course but across UCM. BRING ABOUT CHANGE – if there is a burning issue on your course (academic or non-academic) you can set up and run campaigns to raise awareness and bring about change.

13 BE IN THE KNOW – you will learn how the UCM and Student Association work for the best interests of the students. What do Student Reps do? SEEK – the views of students on your course (academic and non-academic). ATTEND – Rep training, student/staff liaison meetings and termly meetings with the Student Association. FEEDBACK – any findings/issues to the Student President/Vice President, and most importantly let your colleagues know how the issues you have raised on their behalf have or will be dealt with. Support with raising a concern or making a complaint You may wish to discuss your situation in confidence with your Rep, the Student President or one of the Student Welfare Officers, all of whom can all provide information and guidance about your options as well as support with addressing your concern or complaint, if required.or the Student Experience Officer, all of whom can provide information and guidance about your options as well as support with addressing your concern or complaint, if required.

If you are interested in being a Student Rep, a member of the Student Council or both, talk to your Course Tutor or contact Hilary Kermeen: [email protected]

14 14 Library

The Hall Caine Library provides a collection of academic resources to support you throughout your studies. The collection includes books, textbooks, eResources, journals and newspapers and a Manx collection. To join the Library you will be asked to fill in a registration card. The Library includes different working areas; silent work areas for individual silent study, a quiet work area for individual study and a general work area where collaborative working and discussion are permitted. We also have a small room that can be booked by small groups or individuals for study. Please show consideration for other Library users and keep noise at an appropriate level. Drinks are permitted throughout the Library. The Library has computers located in all of the study areas and there are also group work computers when you can work collaboratively. Power sockets and Wf-Fi to work with laptops are available throughout the Library. Printing, photocopying and scanning facilities are all available. Laptops are available for loan to students. Regular study skills workshops will be held inthe Library including Information Literacy and Referencing. The workshops will be publicised by the Student Bulletin and UCM social media. Other Library events will be publicised in the same way. The standard loan period for most items is 3 weeks but you can renew an item up to 3 times if no one else has reserved it. You can visit the Library in person or email us to renew an item. You will be charged a small fine for any books that are returned or renewed late. You can contact us by phone on 01624 648207 or email [email protected]. For our latest opening hours please contact us. If you have any questions/feedback or need any assistance using the Library please speak to a member of Library staff. Academic Support Centre (ASC) The ASC offers one-to-one or small group support to students who require extra help with their academic work. Typical examples of the support given are: •revision sessions for students re-taking English and/or Maths GCSEs •study skills (essay planning, research techniques) •skills building in areas such as spelling, algebra, percentages and punctuation •personal statements for UCAS applications •guidance for students working towards higher education qualifications For 2017-18, there will again be a scheduled support programme, provisionally to include: Maths Booster groups; Academic Writing; Personal Statement Tutorials; Punctuation and Spelling ASC staff work flexibly, arranging appointments at times to suit students and, if required, work closely with students’ subject tutors to ensure that individual needs are met. Providing a reassuring learning environment with approachable and helpful staff, this service can make a significant contribution to a student’s College experience. Although the referral system, including an online option, is explained by tutors at the start of courses, students are also encouraged to Peter Lockett, Manager A.S.C. drop in without a formal appointment. The ASC is centrally located within the main College building, in M223 at the top of the main staircase, on the way to the Library. For further details, please contact the Programme Area Secretary on 648203. 15 Employability Skills

As much as we look forward to having you with us at UCM, we are also always preparing for the day you leave! It’s our job to ensure that you are ready for your job! So, as well as offering you all the help and support you need to pass your course, there is also plenty of scope for you to gain and practice the ‘employability skills’ employers are so keen on. Some courses at UCM have built in opportunity for students to gain experience in a proper work environment, and many others will include close collaboration with their sector (Construction, ICT, Business etc). But whatever it is you’re going to be studying, it is vital that you have evidence on your CV that you have experience outside of education. Why? Research has shown that generic employability skills are important because the jobs market is intensely competitive, and employers in private, public and the third sector are looking for people who are flexible, take the initiative and have the ability to undertake a variety of tasks in different environments. Generally speaking, there are eight skills that employers want you to have, no matter what industry you end up working in: •Communication. •Teamwork. •Problem solving. •Initiative and enterprise. •Planning and organising. •Self-management. •Learning. •Technology.

16 UCM Employability Skills Programme The Student Services Centre at UCM offer a part-time, six week ‘employability course’ that you can complete whilst you are studying your main course; typically it will be a morning or an afternoon a week for six weeks. The course is made up of a number group tasks which you will be asked to complete outside of College. You will be supported and guided throughout. All the tasks will be designed to allow you to use the kinds of skills that impress employers and they’re fun! At the end you will be accredited with having completed the course, this can be added to the list of achievements on your CV. Your tutor will give you more information about this once you’re enrolled and will direct you to Student Services to sign up; alternatively you can pop in to Student Services and discuss this in person. Volunteering This is another way you can gain experience of the world of work. See Kate in Student Services; she will help you find an organization that would benefit from your help and where you will be able to gain employability skills…win, win!

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Health & Wellbeing

Hannah is our Health and Wellbeing Coordinator and is based in the Student Services Centre. She can offer individual advice and guidance, but she also runs workshops, fitness sessions, awareness raising events and gives tutorials and talks. She is committed to supporting students towards understanding and appreciating the value of adopting the habits required for a healthy lifestyle. A timetable of activities and event will be issued each half term. Keep up to date with the latest goings on by signing up for our mailing list with Hannah. Hannah May Health & Wellbeing Co-ordinator. [email protected] Call:648337 Text:298037 College Code of Conduct

We try to have as few rules as possible; things work better that way and it helps to maintain a friendly and pleasant environment. If you pay attention to the following – which is all common sense really – you won’t go far wrong!

ENVIRONMENT •Please behave in a manner that is considerate and respectful to others at all times, particularly towards vulnerable students. •No smoking or vaping is permitted within any College buildings or any part of the grounds. •Please keep the classrooms and social spaces safe, clean and tidy. •Please put litter in the bins provided and reduce, re-use and recycle where possible. •Please drive with great care in all UCM grounds & comply with the speed limits. •Examinations occur regularly throughout the year; please observe requests for silence when passing outside examination rooms.

BEHAVIOUR Any of the under mentioned activities will result in the invoking of the disciplinary procedure: •Theft. •Inappropriate use of the internet including use of social networks or College network. •Smoking or vaping within any College buildings or anywhere on the College site. •Gambling. •The sale or use of drugs or alcohol. •Carrying an offensive weapon. •Fighting, violent or seriously unruly behaviour. •Bullying, including cyberbullying, or harassment of others. •Fraud or fabrication of records. •Copying other students’ work and officially submitting this as your own. •Use of bad language. •Reckless driving. •Unauthorised parking. •Playing of music systems and the use of mobile devices in lessons except for educational purposes. •Vandalism of property including graffiti.

NB Within certain areas of College, this Code of Conduct may be supplemented by specific Codes of Conduct.

20 Policies & Procedures (keeping you safe)

We are committed to student safety. We provide a high level of support and will, if necessary, take action if students are being harmed, mistreated, bullied or at risk of harm. We also work hard to help empower students to assess risks for themselves and make good choices in order to keep themselves safe, for example by providing tutorials about unsafe behaviour. If you have any concerns about your own or someone else’s safety at College, at home or in the wider community we urge you to speak to your Tutor, the Student Welfare Officers or any member of staff you feel comfortable with, or ask a friend to do it for you. We promise to do our very best to help. The following policies spell out our responsibilities and procedures relating to student safety. Safeguarding policy This commits us to keeping our students safe if they are being, or at risk of being, abused or badly treated by anyone. Students can discuss concerns about themselves or another student with their Tutor or one of the Student Welfare Officers who will provide help and support and discuss what options are available. Bullying and Harassment Policy We pride ourselves on being a friendly and supportive College. We do not tolerate bullying of any kind (including cyberbullying) and this policy commits us to do our best to deal with it in a variety of ways depending on the situation and the wishes of the students involved. Our Bullying Pledge, which includes details of support available, is on every classroom wall and in public places. ICT Acceptable Use Policy You will be asked to confirm your agreement to our network access terms, many of which are designed to keep you safe online, when you log on to your computer account. Internet access is filtered and monitored, in order to help protect users, in line with guidance issued by the Department of Education and Children. The agreement is available for viewing in the Student Services Centre and the Library. Health and Safety Policy UCM has a responsibility to provide a safe and healthy environment for students to work and relax. Information about safe working practices is displayed in each area of College. Drug and Alcohol Policy Students under the influence of drugs or alcohol are not permitted in College, though staff will always ensure they are kept safe. Anyone found in possession of, or selling, drugs will be reported to the police. This policy spells out our procedures for dealing with such situations and also discusses the College’s commitment to drug and alcohol education and support for students wishing to reduce their drug or alcohol use. If you can’t attend College If you can’t attend College, either because you are not well or because of an emergency, make sure you let your Tutor know. Your Tutor will tell you who to contact, but most students are expected to ‘phone Reception on 648200 and leave a message. We try to only have policies and procedures which make sense, are genuinely helpful and which help the College run smoothly. Information on other policies and procedures is available from your Tutor and the Student Services Centre.

21 Student Welfare Officers

Life can be challenging. If you are experiencing personal, emotional, social or academic problems, it is important not to bottle them up but to do something to address them which may include discussing them with someone who can offer support. It is often possible to resolve problems with the help of a Student Welfare Officer. Our Student Welfare Officers can provide free, confidential therapeutic support to all students. The service is here to help you address personal or emotional problems that can get in the way of you having a good experience and realising your full academic and personal potential. It doesn’t matter how big or small your problem is we are here to listen without judging and work with you to find a way forward. If we can’t help we will know someone who can.

Understanding Communication Matters We frequently work alongside external agencies such as:

CAMHS Motive8 DAAT GamCare IOM LGBT Stopping Smoking Adult Community Mental Health Cruse Samaritans Housing Matters Food Bank

Financial Support Student Services can provide advice on funding of childcare for full-time students with pre-school and younger children.

Financial support is also available to support students in times of financial crisis or need.

Please contact Student Services: [email protected] or call: 648254.

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Established 1880

UCM Events & Activities Film Quiz – 16th October 2018 World Kindness Day – 13th November 2018 International Men’s Day – 19th November 2018 Christmas Quiz – 11th & 12th December 2018 Healthy Living Week – 28th January 2019 Chinese New Year Celebrations – 5th February 2019 International Women’s Day – 8th March 2019 National Let’s Laugh Day – 19th March 2019 UCM Has Talent – 24th April 2019 Careers Week – 4th March 2019

Cross College Tutorials Your UCAS Personal Statement UCAS Registration The Cost of Higher Education Healthy Lifestyle Drug & Alcohol Awareness Sex & Relationships Positive Relationships Time Management Calm & Focussed MoneySense Support With Your Studies Research Skills/ Referencing CV Writing & Interview Techniques

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