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Falkirk Council recognises that regular monitoring of service performance and a commitment to improve are essential to achieving this. This Planning Performance Framework report captures the key elements of our planning service: • Speed of decision-making • Certainty of timescales, process and advice • Delivery of good quality development • Project management • Clear communications and open engagement • An overall ‘open for business’ attitude The report reviews the overall quality of Falkirk Council’s planning service and sets out our successes and achievements in the period from April 2016 to March 2017. April 2016 - March 2017 Annual Report PLANNING PERFORMANCE FRAMEWORK Foreword Contents Introduction Page 01 Feedback from Previous Report Page 02 Part 1: Defining and Measuring a High �uality Planning Service Page 03 Quality of Outcomes Page 03 Quality of Service and Engagement Page 09 Governance Page 19 Culture of Continuous Improvement Page 23 Part 2: Supporting Evidence Page 26 Part 3: Service Improvements 2017-2018 Page 27 Part 4: National Headline Indicators Page 28 National Headline Indicators Table Page 28 Consideration of National Headline Indicators Page 30 Part 5: Official Statistics Page 32 Part 6: Workforce Information Page 34 Performance Markers Page 35 April 2016 - March 2017 Annual Report PLANNING PERFORMANCE FRAMEWORK Contents April 2016 - March 2017 Annual Report PLANNING PERFORMANCE FRAMEWORK Introduction 01. Falkirk Council is pleased to submit its sixth annual Planning Performance Framework (PPF) to the Scottish Government. This document highlights the work we have done from April 2016 to March 2017 to monitor our performance and demonstrates our work to maintain and improve the quality of planning service provided by Falkirk Council. 02. The Scottish Government recognises that planning performance has come a long way in recent years and believes that the PPF provides an excellent opportunity for planning authorities to set out the details of their performance and showcase good practice and innovative ideas. All Scottish planning authorities produce a PPF as a means of demonstrating commitment to continuous improvement in the drive towards a consistently high quality planning services across the country. Our sixth PPF follows on from the good work undertaken by Falkirk Council in previous years to critically assess our planning service and to review the performance of Falkirk Council with reference to other planning authorities within our SOLACE benchmarking family1. 03. Our sixth annual report has been produced with reference to the PPF template and guidance provided to all planning authorities by Heads of Planning Scotland. The report includes feedback on our fifth annual report; assessment of our performance across four areas of activity with supporting evidence. The report also sets out what improvements we wish to achieve in the coming year. Lastly, the report provides statistical information about our performance in relation to national headline indicators, official statistics and provides details of our workforce. April 2016 - March 2017 Annual Report 1 Family 4 – North Lanarkshire, Falkirk, East Dunbartshire, Aberdeen City, City of Edinburgh, West Dunbartonshire, Dundee City, Glasgow City. PLANNING PERFORMANCE FRAMEWORK Page 01 Feedback from Previous Report 04. The Council’s fifth PPF, covering the period April 07. Overall, the feedback from Scottish Government 2015 to March 2016, was submitted to the Scottish acknowledged the quality of the planning service Government in July 2016. Kevin Stewart MSP, Falkirk Council provides and recognised the Minister for Local Government and Housing, gave improvements in our performance. We received us feedback in November 2016. The Minister was 12 green ratings and 3 amber ratings. None of very pleased with the quality of PPF reporting and the performance markers received a red rating. noted that there have been general improvements The green ratings on which we were commended across the board. The feedback received from included our overall work to review the quality of Scottish Government on the performance of the the service and seek continuous improvement; Falkirk Council planning service is, as it was last year, our work to ensures there is an up to date Local very encouraging and supportive of the work Falkirk Development Plan; our engagement with elected Council is continuing to do to monitor, maintain and members and all other stakeholders; our service improve our planning service. structure and corporate working across services; the continuing professional development of 05. The Minister noted that our decision making officers’; and our project management of planning timescales for local non-householder applications applications. Where we received amber ratings and householder applications are still within it was because Scottish Government noted that the national average and that our timescales for although our decision making timescales were dealing with major applications have substantially within the national average the timescales had improved. It was noted that we offer processing slipped slightly from the previous year. Also, agreements to all prospective applicants and that Scottish Government felt that we could have this is clearly publicised on our website. Scottish provided stronger evidence to demonstrate that Government commented that the Council’s website additional information sought from applicants provides clear and easily accessible information is proportionate. Scottish Government also on the likely additional information required commented that they feel the timescales for with submissions including a helpful document, the conclusion of planning obligations could be ‘Submitting a Planning Application - What do I need’. improved. It was also noted that we now more closely monitor planning applications recommended for approval 08. In addition to the Ministers comments we reviewed subject to legal agreement to ensure decisions are our PPF with the assistance of our SOLACE bench concluded. marking partner, Aberdeen City Council. The feedback we received from Aberdeen City Council 06. Scottish Government noted that the Falkirk Council