MASS TRANSIT Keolis_MASS TRANSIT-V5.indd 1 04/05/2017 11:43 2 Keolis_MASS TRANSIT-V5.indd 2 04/05/2017 11:43 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES 4 million THE WORLD IS EXPERIENCING passengers A MASSIVE WAVE OF carried every day in France URBANISATION. by SNCF In densely populated areas, mass transit systems are the only solutions that 6 million provide the necessary capacity, frequency passengers a day carried by Keolis and fluidity to handle this urban growth and at the same time meet today's environmental challenges. 4.9 billion city-dwellers Among the world’s most experienced by 2030* mass transit operators, Keolis and SNCF partner with Public Transport Authorities to effectively support the development of the cities of the future by leveraging its broad operational expertise. * Department of Economic and Social Affairs 3 Keolis_MASS TRANSIT-V5.indd 3 04/05/2017 11:43 MASS TRANSIT WORLD REFERENCES FOR MASS TRANSIT LILLE, France The world's first driverless metro (1983). High frequency with 66-second intervals at peak times to maximise capacity. 170 million metro and tram passengers per year, 62 km of lines. LONDON, United Kingdom Over 99% on time performance achieved for the Docklands Light Railway (DLR) system since Keolis took over in December 2014. 120 million passengers per year, 45 stations, 40 km of CBTC. LYON, France Smooth integration of the 94 km metro and tram backbone network within the metropolitan transport system, with a record number of 350 annual public transport trips per inhabitant. 4 metro lines and 5 tramway lines handle two- thirds of all passenger flows.450 million passengers per year, annual patronage growth of 4.5%. 4 Keolis_MASS TRANSIT-V5.indd 4 04/05/2017 11:43 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES UNITED KINGDOM Govia Thameslink Railway, the largest rail franchise in the United Kingdom in terms of passenger numbers, train numbers, revenue and employees. MELBOURNE, Australia The world’s largest tram network since 2009. 471 trams provide 180 million journeys a year on 28 lines, totalling 250 km of track. HYDERABAD, India Early involvement of Keolis engineering and design teams providing operator guidance on how to best accommodate and manage 450 million passengers a year on the 72 km elevated mass transit metro system. SUBURBS OF PARIS, France With 3,700 km of track and 3.2 million passengers per day, the Greater Paris train network is one of the busiest in the world. During peak hours, SNCF Transilien simultaneously operates 650 trains, which means at any given second, a train is either entering or leaving a station. As part of its efforts to regularly increase the frequency of services and conduct important work to renew the network, SNCF constantly adapts its service offer to meet the new transport needs of Greater Paris’ 12 million residents. 5 Keolis_MASS TRANSIT-V5.indd 5 04/05/2017 11:43 MASS TRANSIT OUR VALUE PROPOSITION ZERO HARM THINKING LIKE A PASSENGER The overarching goal of mass transit systems is to carry large volumes of Services are developed by transport passengers safely, reliably and efficiently organisations and authorities and also in highly dense and constrained urban by individual passenger choices and environments. expectations. Keolis has adopted this customer culture, prompting its unique Keolis and SNCF constantly strive to ‘Thinking Like a Passenger’ approach. Our provide excellent transport services and the teams continuously innovate to create highest level of safety for our passengers attractive transport solutions focused on and employees. providing a personalised travel experience for each of our passengers. We rely on tried and proven processes deployed across the portfolio of automated We ensure that the three billion passengers metro, heavy rail and light rail networks we we transport annually are satisfied everyday operate to provide safe and comfortable by placing the passenger at the heart of our journeys to our passengers. network planning and operations. INNOVATION The Group implements advanced digital technology to make public transport increasingly attractive, improve the passenger experience and strengthen network performance. These investments contribute significantly to a smart cities policy. We have developed a ‘connected mobility’ approach, which uses technology to: Simplify people's daily lives by devising and deploying new services and mobility solutions to meet passengers’ ever- growing demands for highly personalised solutions. Improve asset performance and move toward predictive maintenance regimes with connected infrastructure. Increase operational efficiency and simplify operating processes by connecting teams. Develop and integrate new mobility modes into existing public transport systems for fully integrated services. 6 Keolis_MASS TRANSIT-V5.indd 6 04/05/2017 11:43 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES FIVE PILLARS OF EXCELLENCE Our mass transit value creation scorecard ensures that we achieve daily operational excellence by improving train service perfor- mance, customer experience and economic efficiency. Thanks to the scorecard, we can actively maintain long-term commitments by helping authorities to make the most sustainable, locally–tai- lored choice to develop and improve their networks. The scorecard is divided into five pillars. Each pillar reflects our approach at different stages of a mass transit system lifecycle from rollout to upgrade or extension. #1 Supporting the urban revolution #5 #2 Leveraging Enhancing the best customer talents experience #4 #3 Pushing the Managing boundaries daily of networks operations 7 Keolis_MASS TRANSIT-V5.indd 7 04/05/2017 11:43 MASS TRANSIT PILLAR #1 SUPPORTING THE URBAN REVOLUTION The world is experiencing a massive wave of urbanisation. As a result a growing number of metropolises are facing increasing demand for public transport with the constraints of existing urban infrastructure. These megacities also have to deal with growing concern over environmental issues and the risk to public safety. Effective mass transit solutions are part of the response to these challenges. Keolis and SNCF, with their proven expertise in trains, metros, trams and bus rapid transit solutions, are supporting the development of tomorrow's cities. CONSTANTLY ADAPTING CONTRIBUTING TO URBAN OUR TRANSPORT OFFER RENEWAL AND THE DEVELOPMENT At Keolis, we have one vision: to provide passengers with a safe, reliable, seamless OF SMART CITIES and integrated transport network between a city’s major areas of interest, employment and We are convinced that mass transit solutions recreation. With our multimodal offer combining are an important part of city development. both heavy and soft transport solutions, we We partner with all relevant stakeholders to not only connect cities and their residents, but design transport networks which not only fit also contribute to making these cities more into but improve the urban environment and attractive places to live and work. Lyon, where support its renewal, particularly through the we have been operating the public transport development of sustainable transport solutions. network for several decades now, is a good In the Greater Paris region, SNCF is working illustration of this. Thanks to our multimodal to significantly increase network capacity to services, the Lyon transport network provided deal with the 30% rise in passengers over the a record 350 journeys per inhabitant in 2016. past 10 years. This includes the extension of SNCF and Keolis work in close collaboration the RER E line towards the west of Paris. It will to modernise existing infrastructure and service four new stations and be connected to optimise timetables. This approach, which is metro, bus and suburban transport networks, co-designed with transport authorities and positioning it as the most interconnected line passenger associations, is essential to deal in the Greater Paris region. with passenger overcrowding. In the western region of Paris, the rapid growth of the La Mass transit solutions can also provide a Defense business district generated new travel platform to increase economic productivity. patterns and the saturation of some parts of the Working together with local industry, we network, including the L line, which connects implement advanced digital solutions to the north-western suburbs to Paris Saint-Lazare improve quality of life and contribute to the railway station. This led the SNCF to improve development of smart cities. its services to La Defense in 2015, with trains arriving more frequently during peak times and additional stops at new stations. Since then, service punctuality has improved by 7 points to 94% (from Q1-2015 to Q1-2016) and the rate of cancelled services has dropped by 40%. 8 Keolis_MASS TRANSIT-V5.indd 8 04/05/2017 11:43 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES CASE STUDY Hyderabad station design: passengers first As the operator of the future Hyderabad metro rail in India, Keolis relied on its ‘Thinking Like A Passenger’ approach to review the design of Hyderabad station. By analysing every stage of the passenger experience, from the station entrance to the boarding of trains, the Group was able to CONTRIBUTING propose several initiatives including the separation TO MORE SUSTAINABLE of entry and exit flows, improved passenger signage, platform width and the installation of two-way AND LIVEABLE CITIES ticketing gates. In addition to reducing the time needed for connections by 10%, these measures should ensure a smooth, safe and enhanced