Three Half Day Workshops on Tenant Involvement in Governance – Where Next for Northern Ireland?
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19th September 2016 Date 2016 E-Zine Welcome to Supporting Communities 61st Edition of E-Zine, bringing you Best Practice from the Community Sector; Funding and Training Updates and Policy Developments in Northern Ireland, Great Britain and Republic of Ireland. Three Half Day workshops on Tenant Involvement in Governance – where next for Northern Ireland? Wednesday 19th October 2016, Twickenham House, Ballymena 1pm-4pm Thursday 20th October 2016, Belfast Castle, 1pm-4pm Friday 21st October 2016, Marlborough House Craigavon, 10am-1pm These three workshops are being organised to All participants will have the opportunity to assess enable tenants of the Housing Executive and the relevance and potential benefits of these housing associations in Northern Ireland to discuss models for Northern Ireland tenants. the relevance of recent research on models of tenant involvement in governance by the Come along and have your say on where next for University of Birmingham. your involvement in your housing. Stakeholders from housing associations, local Listen to expert speakers from Amsterdam councils, and relevant government departments Tenants Association, Confederation of are also warmly invited to the Belfast Castle event Cooperative Housing, University of Linz and on October 20th which follows the Housing Community Gateway Association, Preston. Hear Executive Intelligence Exchange event on the assessments of relevance to Northern Ireland from same day. the Supporting Communities team, ask questions and find out where to get more information. There will be opportunities for comments on a state of the art review of current practice in To Book Your Place: Northern Ireland with three case studies and an Please contact Laura O’Dowd, overview of international models. Support Services Manager at Supporting Communities on or before Friday 7th October Then in an exciting interactive session tenants will 2016 by: reality check four of these models – the Austrian model, the Dutch Model, the Welsh model and the Email: [email protected] English model Tel: 028 25645676 Housing Executive Presented with Customer Service Excellence Award At an event held in the Housing Centre Board Room on the 17th August the Housing Executive was presented with the Customer Service Excellence (CSE) Award by assessor, Paul Hindley. This accreditation has been held by the Landlord Services Division since 2008, and this year the Housing Executive Supporting Communities, Support Services Manager, achieved 17 Compliance Plus elements; the highest number Laura O’Dowd with Housing Executive Director of it has ever been awarded. Landlord Services, Gerry Flynn and Chair of the Central Housing Forum, Linda Watson At the event Laura O'Dowd (Supporting Communities), and the Chair of the Central Housing Forum, Linda Watson, praised the Housing Executive and its’ customer centred culture. They also highlighted the commitment to tenant participation and making sure that they are represented at every level of the organisation. Assessor Paul Hindley stated that this was a 'phenomenal achievement for the Housing Executive' and that he was impressed with its’ ability to form strong relationships with our customers. While the accreditation is held by the Landlord Services Division, it is also a reflection of the dedication and professionalism of staff across the entire organisation. Staff from units such as Sustainable Development, Research, IT, Adaptations Policy and Transformation all provide invaluable support to those working on the frontline and allow them to meet the needs of all the Housing Executives’ customers. As part of the 'Journey to Excellence' the Housing Executive stated that it wanted to be 'best in class' by 2017 and this award demonstrates that it is on track to achieving this goal. Joan Hunter and Alessie McCrossan It was with deep regret and sadness that Supporting Communities learned of the passing of two former members of the Housing Community Network, Joan Hunter from Newtownabbey and Alessie McCrossan from the Shankill in Belfast. Both Joan and Alessie had been founder and long standing members of tenant and community involvement panels in their own areas and had shown huge commitment to improving housing services through membership of regional and province wide panels over a number of years. Staff at Supporting Communities and the Housing Executive will remember Joan and Alessie for their dedication and commitment to their respective communities and also for their character; they are greatly missed and will be remembered with great affection by those who knew them and worked with them. Minister urges people to ‘Make the Call’ to check their benefit entitlement Communities Minister Paul Givan has urged people to ‘Make the Call’ to check if they are missing out on unclaimed benefits saying it is important people receive all the benefits, supports and services they and their families are entitled to. Speaking at Lisburn Civic Centre as he launched Over the last ten years, more than £100million in the Department for Communities’ latest three year additional annual benefits have been generated plan for improving benefit uptake, the Minister said: through this initiative with almost 75% from claims relating to older people and much of the rest “The benefits system exists to protect the most relating to people of working age who have vulnerable in society. For those unable to work due experienced a major change in their lives, often to disability, ill health or age, maximising benefit caused by an illness or disability. uptake can offer that safety net and help tackle poverty. Carers and older people remain among the key vulnerable groups being targeted. However, people can miss out on claiming their entitlement for a range of reasons; they may not Commissioner for Older People, Eddie Lynch, believe they are eligible, feel they have enough to commented: “I welcome the Department for get by on or are uncomfortable or overwhelmed by Communities launching their plan to increase the process. benefit uptake by older people. Improving benefit uptake is a long term vision and a Older people are not always aware of how to learn key part of my Department’s social inclusion more about the benefits and services available to agenda. In 2015/16 alone, £18million has been them, and as a result, some benefits go unclaimed. generated in additional annual benefits for over 4,000 people across Northern Ireland. This also As Commissioner, I strongly support efforts to boosts our local economy by providing for increased ensure that older people receive the information spending on goods and services.” and support they need to access the benefits they are entitled to. I hear all too often about older The Department will work collaboratively across people who struggle to get by and how this impacts wider Government and with stakeholders including on their wellbeing. local councils and the voluntary sector to promote benefit awareness as part of a comprehensive Many older people tell me that even a small programme of awareness raising, communication increase in their income makes a big difference to and support. The ‘Make the Call’ advertising their quality of life. campaign will run again through local broadcast, print and online media, starting 12 September. It is important that older people receive the financial support that they are entitled to, allowing them to be The Minister added: “It is important that individuals comfortable at home, get out and about in their local and families receive all the support they are entitled communities and connect with family and friends.” to. Over the next three years my Department will assist 100,000 people review their entitlements and The ‘Make the Call(external link opens in a new deliver at least £40million in additional benefits to window / tab)’ Benefits Advice Line number is 0800 those in need. 232 1271. I would urge anyone with any questions to contact our 'Make the Call’ Benefits Advice Line on 0800 232 1271 for a benefit entitlement check. It is free and confidential and you will be assisted at every stage in the process by a local Advisor.” £810,000 package will support frontline advice organisations through welfare changes Communities Minister, Paul Givan MLA, has announced an £810,000 package of support to local Councils in Northern Ireland to help fund critical frontline advice services. The funding will ensure that Councils can ensure Training will be provided to enable front line advice organisations are prepared to assist the advisers to give accurate advice to clients on general public through the implementation of the various ongoing changes including: ongoing changes to the welfare system. Introduction of Personal Independence Minister Givan said: Payment “This essential funding, which I am releasing to our local government partners, will ensure that advice Employment and Support Allowance changes organisations are fully supported as they prepare for offering the critical advice that people will need Discretionary Support about ongoing changes to the welfare system. Housing Benefit Changes Councils, through their funding of frontline advice organisations, play a key role in supporting The support that the Executive committed to members of the public through the changes to their providing to those affected by the changes benefits. Benefit Sanctions It is imperative that staff working in frontline advice have the tools and training to enable them to fully The funding will cover training and enable support