LEISURE UNIT MONITORING REPORT Community and Leisure Committee

for 5 months to 30 Nov 2002

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TABLE OF CONTENTS

1. MANAGEMENT OVERVIEW PAGE (2)

2. NON-FINANCIAL PERFORMANCE INDICATORS (4)

3. FINANCIAL PERFORMANCE (18)

4. TRIPLE BOTTOM LINE PERFORMANCE INDICATORS (20)

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LEISURE UNIT

1. MANAGER’S OVERVIEW

Introduction The Leisure Unit continues to provide a significant contribution to the citizens of during 2002/2003 financial year through its various disciplines of Events, Sports, Arts and Recreation, Facility Management and the hosting of major sporting events.

This 5 monthly report highlights the achievements of the unit’s teams against the targets set at the beginning of the year. As a significant portion of the Units activities happen over the summer months there are a number of performance indicators which do not have achievements recorded against them. The Unit also relies on the Councils Residents Survey for a number of performance measures and undertakes surveys at its facilities during the second half of the year. There have been a number of significant achievements recorded since the 2002 Annual Report and these are listed below.

Significant events , issues and achievements during period QEII The Atlantis Leisure Pool was Officially opened at QEII on 8 August 2002 and has been very popular ever since with numbers achieved so far close to targets. QEII has also hosted the World Fire Fighters Games, the Oceania Athletics, South Island Swim Champs and The Red Hot Chilli Peppers Rock concert during the period.

Recreation and Arts Highlights include the development of 2 new holiday programmes for 10-14 year olds; 7 new Pilates classes, 2 new Tai Chi classes and 2 new walking programmes for older adults. “The Body” Dance and Physical Theatre Festival was held in September 2002; the “Art Attack” tour of inner city art galleries (November 2002 and the development and opening of The Reserve Sculpture have been significant achievements for this area.

Events Team The Events Team have been continually busy during the period. As well as programming and organising the 2003 Summertimes Events, the have completed another successful TV2 Kidsfest programme of events, organised the Penny Sport Cycles Park to Pier Cycle event on behalf of the City Streets Unit, Showtime Canterbury Festival and a very successful Meridian Energy Fireworks Display at New Brighton Pier.

Facilities Pioneer and Centennial Leisure Centres initially suffered some drop in patronage following the opening of QEII. As anticipated this has now trending back to previous levels. From 1 November 2002 the Leisure Unit took over the management of Jellie Park Aqualand from Recreation Management Services and this has the ensured continual operation of this facility to the Council standards. Asset Maintenance work has been continuing as programmed. There has been considerably more maintenance required to the plant at the Suburban Pools than anticipated. This is due to the age of these facilities. The Unit has also taken on the responsibility of monitoring the water quality at all the Council paddling pools and the Lyttleton Pool on contract.

Sports Promotion. This small team continues to exceed its targets in bidding for and facilitating major national and international sporting events in the City. The major event hosted during the period was the 7th World Firefighters Games, which attracted 1,500 participants and generated NZ$3.75 million of spending within Christchurch. In conjunction with the Firefighters Games was the opening of the Firefighters Reserve and art work, which received unprecedented international and national 3 media exposure for the City. The city also hosted Oceania International Athletic Championships at QEII Park and 4th International Deaf Championships at Hoonhay Bowling Club. The Leisure Unit will host a further four international sporting events during the next twelve months, which will generate significant economic benefit to the city. The Sports Promotion Team won a Recreation Association Industry Award for Best Project under $40,000 for the Mizone Sport and Recreation Guide.

Grants With the loss of the Community Sports Fund Grants to sport/ fitness and physical leisure groups the Leisure Unit has spent considerable time reviewing the report on “Investing in Active Communities” prepared by SPARC and considering options for this Council.

Overview Operational Achievements The achievements in the period are a continuation of the outstanding performance of the Leisure Unit in past years.

Overview Capital Programme Progress The Leisure Capital programme has been split into 3 Categories for easier monitoring. 1. Facilities. The bulk of the programmed expenditure relates to Capital replacements and renewals at Council’s Swimming Pools and Leisure Facilities and Stadia. A significant improvement has been undertaken at the Pioneer Leisure Centre to improve the heating and the air handling capabilities in the pools area. This work was completed during a closedown in September 2002 at which a number of other items were also rectified. An allocation of $535,000 for the Porritt Park Stadia upgrading is currently unspent as plans for this facility are still currently being prepared. 2. QEII Total committed funding for QEII Capital for this year including carryforwards is $1,142,000. This includes $180,000 for the Multisensory Room which has been separately funded (not Council funding) and the Village Green Development. The Civil Defence Building was relocated in November 2002 and renovation work is to commence shortly. New offices for staff were completed in November enabling the renting of space adjacent to the foyer for commercial purposes. 3. Recreation and Arts The two projects listed in this category are Arts in Public Places, and Passport to Millennium Project. No expenditure has been incurred at this point in the year.

Summary Financial Overview Three issues have been identified which will affect the projected financial outcome of the Leisure Unit for the 2002/2003 Financial year in relation to its overall budget bottom line. 1. The Leisure Unit taking back the management and operation of Jellie Park Aqualand. The Unit has had to purchase back Assets belonging to RMS for the operation of this facility and there is a likely deficit in relation to the general cost of operating. There has also been additional spending required to bring elements of the facility up to necessary standard. (Projected deficit approx $100,000) 2. The Loss of Income from the delay in the opening of the QEII Leisure Pool. This has been estimated at $133,875 3. Additional operating expenses for QEII relating to power, chlorine costs and insurances estimated at $152,652. The opening of QEII also fell in the 2002/03 Financial year which due to the delay had not been budgeted for.

The Leisure Unit has also identified savings within its operation to offset the implications of these increases by $100,000.

The projected overall performance of the unit for 2002/03 will be in the vicinity of $286,527 or 2.14% overspent.

The financial performance in other areas should be close to budget. 4

2. NON FINANCIAL PERFORMANCE INDICATORS

OUTPUT: COMMUNITY RECREATION PROGRAMMES AND PROMOTION

Performance Indicators As at 30 November 2002

1.1 Increase overall participation in Council 20% increase due to Community recreation programmes by 10%. (15% • 7 new Pilates classes ( 6 Level Two 2000/01) and 1 introductory class). • 2 new Tai Chi programmes in Bishopdale and Central City. • 2 new holiday programmes for 10 – 14 years & 2 new holiday programmes for children aged 5 – 10 years. • 2 new older adults walking programmes. 1.2 70 people with disabilities attending ongoing 82 people with disabilities attending ongoing recreation activity by 30 June 2003. (112 people recreation activity as at 30 November 2002. 2000/01) 1.3 Develop/facilitate two new programmes for 1 new programme (Drama Course) people with disabilities by 30 June 2003. (3 new established as at 30 November 2002. programmes developed 2000/01) 1.4 Develop/facilitate two new programmes for 10 – 2 new programmes established as of 30 14 year age group by 30 June 2003. (4 new November 2002. programmes developed 2000/01) 1. “The Depot” Youth Programme in Aranui.

2. Templeton Energisers Youth Programme.

1.5 A further 500 people with disabilities with a 260 new cardholders as at 30 November membership of KiwiAble Leisure Card by 30 2002. June 2003. (1011 total members 2000/01)

1.6 Develop/facilitate two new programmes for older 3 new programmes established as at 30 adults by 30 June 2003. (2 new programmes November 2002. developed 2000/01) 1. Tai Chi programmes at Bishopdale Community Centre and Crichton Cobbers.

2. Halswell Walk ‘n Talk programme. 3. New Brighton Walk ‘n Talk programme. 2.1 Participants satisfied with Council recreation 90% satisfaction achieved- collated from services at least 90%. (90% 2000/01) participant surveys. 3.1 Develop 3 brochures on recreation opportunities for 1 new Tai Chi brochure developed as at 30 Christchurch residents by 30 June 2003 (3 Brochures November 2002. published 2000/01)

4.1 At least six local recreation/community groups 4 community groups assisted as of 30 assisted to deliver recreation programmes which November 2002: reflect their local community. (11-2000/01) 5

1. AFFIRM (Community Event) partnership with Aranui Community Trust.

2. Kendal School holiday camp (sponsorship of 10 places) partnership with CDN Trust.

3. Belfast Breaks Out (Community Event) partnership with Belfast School and Belfast Community Network.

4. St Martins Community Concert partnership with St Martins Community Youth Group.

COMMENT:

The first 5 months of the 2002/2003 financial year has been a productive and exciting one for the Recreation and Arts Team, with significant new programme development.

Highlights include the development of 2 new holiday programmes for 10-14 year olds; 7 new Pilates classes, 2 new Tai Chi classes and 2 new walking programmes for older adults.

The over expenditure in this area is due to the majority of programming (and programme expenditure) happening in the first 5 months of the financial year. This will correct during the second half of the year.

OUTPUT: ARTS

Performance Indicators 1.1 At least 4 community arts/projects/events in local 3 arts projects delivered: communities delivered by 30 June 2003. (new PI) 1. “The Body” Festival of Dance and Physical Theatre September 2002.

2. “Art Attack” November 2002.

3. “Jolt” December 2002.

1.2 Develop/facilitate 2 new arts programmes for Two new dance and drama programmes for older adults by 30 June 2003. (New PI) older adults developed at Linwood Community Arts Centre.

2.1 Work with the organisers of the Primary Schools Primary Schools Cultural Festival and Waitaha Cultural Festivals to assist them to successfully staged in August 2002. successfully stage these events by June 2002. (Successfully staged 2000/01) 2.2 Upskill 6 Maori/ Pacific Islands community arts Assistance with marketing/funding skills groups in business/marketing/funding skills by 30 provided to 2 groups/projects as at 30 June 2003. (New PI) November 2002:

1. Te Toi Mana Maori Art Gallery Trust.

2. Te Whare O Nga Whetu.

3.1 5 Major partnership projects established by 30 3 major partnerships established as at 30 June 2003. (5 achieved 2000/01) November 2002:

1. Community Arts Council-establishment of new executive and development of 5 year strategy for the ongoing sustainability of the 6

Arts Council.

2. Community Employment Group-The Canterbury Regional Arts Guide project.

3. Creation Youth Arts Centre-collaborative projects in the performing and visual arts area such as “Jolt”.”

4.1 In partnership with the Community Arts Council Arts Forum/Expo postponed due to establish and stage an annual Arts Forum/Expo for restructure of Arts Council. artists by 30 June 2003. (New PI) 5.1 Partnerships projects established with 2 other 1 Partnership established with other Council Council Units by 30 June 2003. (New PI) units as at 30 November 2002:

1. Parks and Waterways Unit.- Firefighters Reserve and Sculpture.

5.2 Two rounds of Creative Communities funding One round (September 2002) of Creative effectively achieved, with 160 plus projects funded, Communities funding effectively achieved by 30 June 2003. (Achieved 2000/01) with 51 applications administered.

6.1 To complete the Art in Public Places Projects within Art in Public Places Projects under the agreed budget and timeframe (New PI) development for completion by June 2003. COMMENT:

The first 6 months of the 2002/2003 financial year have seen some significant new accomplishments in the arts area, in particular “The Body” Dance and Physical Theatre Festival in September 2002; the “Art Attack” tour of inner city art galleries (November 2002) and “Jolt”, a mixed ability dance performance including 4 people with an intellectual disability (December 2002); and the development and opening of The Firefighters Reserve Sculpture.

A new Maori Arts Advisor was appointed in December 2002.

Over expenditure in this area has been due to the majority of grants/projects happening during the first 6 months of the year. This will correct during the second half of the financial year.

OUTPUT : EVENTS - IN-HOUSE

Performance Indicators (by Annual Survey) 1. Residents satisfied with value of Council spending all 3 Major Inhouse Events undertaken during events and festivals at least 80%. (2001/02: 79%) Period – Kidsfest, Fireworks Event at new Brighton and Showtime Canterbury. Events team also organised Park to Pier Cycle Event for City Streets. Residents Survey undertaken later in year. 2. Special Events well attended based on capacity of No Special Events held during period. location and expected attendance. Initiators of the Special Events report satisfaction with outcomes. 3. A minimum of 50 concerts are held in the central city 30 concerts held in 6 months to end of each year. (2001/02 54 Concerts) December 2002 4. More than 35% response from schools to the Kids in 56% response received from schools Town Programme. (2001/02 56 %)

OUTPUT : EVENTS – CONTRACTED

Performance Indicators 1.1 Events and Festivals Sub Committee Recommendations due in second half of recommends to the Arts and Heritage Committee a 2002/3 year. clear programme of funding for core funded and in- house festivals and events for the 2003/4 year. 1.2 Residents satisfied with value for Council To be measured in Annual Residents 7

spending on festivals and events at least 80%. Survey 2003 (2001/02 79%) 2.1 A formal funding agreement signed and Core funding agreement signed with all managed for each core-funded festival/event. core-funded festivals for the 2002/3 year. (achieved 2001/02) There has been closer monitoring of the Christchurch Arts Festival due to the request for additional funding following the previous event. 2.2 Post show reports received for each core-funded Post show reports received to timeframes festival/event. (achieved 2001/02) agreed in core-funding agreements.

OUTPUT : SUMMERTIMES

Performance Indicators 1.1 Residents satisfied that programmes are Residents Survey and Event Surveys delivered and that value for money spending on undertaken during second half of the year. SummerTimes at least 80%. (2001/02: 98 % Survey at Starry Nights) 1.2 Events Team Surveys indicating quality Again individual surveys are programmed satisfaction from person attending events of at least for 2003 Summertimes Events 80%. (2001/02 95% survey at Starry Nights) 1.3 Events Teams Surveys findings that event Surveys programmed for 2003 Events participants agreeing that entertainment met their expectations at least 80%. (achieved 2001/02 86% Survey at Starry Nights) 1.4 That overall levels of satisfaction of at least 80% Survey undertaken for Teddy Bears Picnic are reached for each of the above events. (2001/02: in early January. Results not yet available. 89% Survey at Starry Nights)

OUTPUT : EVENTS MARKETING & RESEARCH

Performance Indicators 1.1 To ensure advice is provided to the Events and Festivals and Events Sub Committee met 7 Festivals Advisory Board within times and as required by times during the first half of the year. Also a the Board. (New PI) number of Sub groups from the Sub Committee have met. Advice provided within times required 2.1 Establish and Implement marketing plan for Be Marketing plan established and being There (New PI) implemented to timeline. 2.3 Maintain “Be There” as an up to date resource on Be There” being regularly maintained to events in Christchurch (43,119 page views ensure information is current and accurate. between January and end of June 2002) 105,931 page view on “Be There” website between beginning of July and end of December 2002 3.1 Carry out evaluations of core funded and in-house Evaluation and research programme festivals and events as agreed with the interim advisory agreed with the Festivals and Events Sub boards Committee. Data collected for one economic impact study completed. Peer review of the Sub Committee’s processes carried out. Event audits and audience research planned for the remainder of the year. 4.1 Establish a programme of festivals and events Currently the Festivals and Events Sub research in conjunction with the Interim Advisory Committee has not identified areas for Board research beyond the festivals and events evaluation.

OUTPUT : CENTRAL CITY PROMOTIONS

Performance Indicators 1. To have 80%occupancy of trading sites in Occupancy over winter months down to 8

Cathedral Square and Cashel Mall. 50%. 2. No incidents/problems arising from booked events No problems encountered during the period in Cathedral Square and Cashel Mall. 3. Expand market operation from previous years numbers Number of Market Stalls increased from an average of 25 up to 30 – 40 in November/ December due to removing a number of restrictions on types of goods sold.

OUTPUT : GRANTS ADMINISTRATION

Performance Indicators 1.1 Residents satisfied with the value for money of rates N/A latest residents survey not completed. spent on supporting voluntary groups and community organisations at least 65%. (2001/02: 56%) 1.2 All grant payment requests actioned within 15 All major grant payments for 2002/03 working days of receipt of invoice. (2001/02 achieved for achieved major grants) 1.3 Monies distributed to successful organisations and N/A Funding round not until 2003. Hillary letters to unsuccessful applicants by 31 May 2003(Hillary Commission no longer applicable. Commission, Community Development and Creative Communities Scheme) for the main March closing funding round. 2001/02 90% achieved within time frame) 1.4 Monies distributed to successful organisations and Achieved for September round for letters to unsuccessful applicants within two months of the Creative Communities. closing dates for applications - 31 March for Creative Communities 26 May, 28 July 29 September (2001/02 achieved) 1.5 Monies distributed to successful organisations, and N/A Funding round not until 2003. Hillary letters to unsuccessful applicants for all subsequent funding Commission no longer applicable. rounds under Hillary Commission and Community Development Scheme within two months of closing date of applications. 2001/02 Not achieved)

OUTPUT : INFORMATION & ADVICE

Performance Indicators 1. Provide accurate detailed and timely reports to Achieved for period with reports being Community Boards and Council on sport, recreation, presented to variety of Committees and facilities, funding and community arts as and when Sub Committees on a variety of topics. required . 2. Reports are appropriately referenced to relevant Council Most reports linked with Councils policies and strategies (80% of reports). policies and procedures unless for information only 3. To provide sufficient information to the Council to enable Achieved. Reports were presented if effective advocacy to take place when issues requiring requested or when decisions on issues advocacy are identified. required. 4. Number of calls handled by Leisure and Parks Statistics not currently available Customer Centre. 5. 80% of calls received by Customer Centre resolved at Statistics not currently available first point of contact. 6. CCC Leisure websites kept up to date. Achieved 7. Bookings taken for all parks and green spaces (No. of Statistics not currently available bookings taken).

OUTPUT : SPORTS PROMOTION

Performance Indicators 1.1 To have printed and distributed the Winter & Summer Summer Sports Guide printed and Sports Guide. Distributed during period. 9

Sports Guide. Guide programmed for printing in Feb 2003

1.2 To revise and update the Sports Destination The website is constantly being updated. Christchurch website.

2.1 To identify and secure 4 new sporting • Invercare World Cup 2004 events/activities the city host in the future (2001/02: • Asian Pacific International Dancesport 6 events/activities secured) Championships 2004 • Asia Pacific regional Championships 2004 • World Masters Series & Junior Indoor Cricket Tournament 2003 3.1 To host at least 4 international sporting • Firefighters Games Oct 2003 events/activities. (2001/02: 8 major events secured) • World Deaf Bowls Jan 2003 • Oceania Track and Field Championships Dec 2002 4.1 To host at least 6 national sporting events/activities. 7 Events Hosting (new PI) 5.1 To work within the contracts and assist the sports All contracts are being adhered to. events secured.

OUTPUT : PLANS & POLICIES

Performance Indicators 1. To ensure policy and planning advice is provided to Policy and planning advice has been working groups within times as stated and directed by the provided as required. Main areas have Council. been: • Advice to Festivals and Events Sub Committee • Establishment of Trust for Garden Festival • Completing the Recreation and Sport Strategy • Continued work on the Major Sports Facility Plan • Artworks in Public Places Five Year plan • Artworks in Public Places Operational Procedures 2. Establish implementation processes and monitoring for Implementation framework reported to the Recreation and Sport Strategy Community and Leisure Committee in November 2002. Central implementation group and lead agencies are currently being recruited. Coordinate the development of annual action plans for the Work is underway to identify relevant Arts Strategy. action plans for 2002/3 from all relevant units.

3.2 Carry out an arts participation survey in Survey has been designed and piloted. Christchurch. Data collection is due in February/March 2003.

4.1 To measure performance indicators monitor Arts policy indicators will be measured in achievement of Recreation and Sport Policy and second half of the year. Arts Policy. Work will commence to establish recreation and sport indicators later in the year.

OUTPUT : SPORTS LIAISON & DEVELOPMENT Performance Indicators 10

1.1 The Council’s summer and winter sports grounds Summer Grounds location meeting held in allocated in consultation with the affected organisations - August 2002. summer grounds before the end of August 2002, winter grounds before the end of February 2003. 1.2 Pre-season promotion of Canterbury summer and Pre Season promotion now included in winter sports associations and clubs information published Summer Spots Guide - summer before the end of September 2002 and winter before the end of February 2003. 1.3 Participation Survey of summer and winter sports in Winter 2002 survey not undertaken as Christchurch completed - winter before the end of October Sports Liaison and Development Officer on 2002 and summer before the end of May 2003. extended leave. 1.4 Survey of Christchurch winter and summer sports Winter Survey not completed grounds utilisation completed - winter grounds by the end of November 2002 and summer grounds by the end of June 2003. 1.5 Initial response to all sports associations and clubs Not necessarily achieved within period due development projects within five working days. to Officers absence.

STADIA - COUNCIL OPERATED AND LEASED

Performance Indicators 1. The completion of programmed capital works and Progress is being made on the programmed maintenance that has been provided for in programmed capital works and asset the 2002/03 Annual Plan. maintenance items. Pioneer Pools were closed for 3 weeks while programmed work was completed. 2.1 Stadium users satisfied (CERMS Survey) with the CERMS Survey programmed for April facility, services and staff at least 80%. 2003 2.3 Increase programme participation at facilities by Information for last year not recorded at 2%. this period 2.4 Residents satisfied with the value for money of Residents Survey undertaken later in year. rates spent on providing stadia at least 70%. (2001/02: 90%) 3. To provide in the 2002/03 Annual Plan those items Provision made in the 2003/04 plan for the identified in the Asset Management Review that should be next years Asset Maintenance Plan items carried out.

OUTPUT : STADIA - COUNCIL OPERATED

Sub-Output : Sockburn Recreation Centre

Performance Indicators The budgeted revenue for 2002/03 of $128,875 is After 5 months revenue was $5,111 or achieved and that the subsidy per person is less than 10% below estimate . Patronage for 5 $5.49 based on a patronage of 25,000. (2001/02: months was 11,781 which is slightly $7.12) above target. Cost per user is $ 5.47 Residents satisfied with the value for money of rates Residents Survey not yet undertaken spent on providing stadia - at least 70% - residents survey. (2001/02: 90%) 1. Maintain attendance numbers at previous years Attendance numbers on target for 25,000 levels. (2001/02: 25,934) 2. Stadium users satisfied with the programmes, Information supplied from CERMS facility services and staff, at least 80% - user survey. Survey 3. Carry out CERM evaluation of users’ satisfaction CERM Survey programmed in April 2003 and facility performance. 4. The number of injuries to staff or public relating to Nil a pre-identified hazard not being rectified - Target 0. 5. Completing Programmed and Asset Maintenance 50% of programmed maintenance work as scheduled within the period. undertaken.

OUTPUT : STADIA - COUNCIL OPERATED

Sub-Output : Cowles Stadium 11

Performance Indicators 1. The budgeted revenue for 2002/03 of $96,500 is Revenue for Cowles on Target for 5 achieved and that the subsidy per person is less than months of operating. Statistics not $3.71 based on a patronage of 65,000. (2001/02 $3.81) available due to office being renovated. 2. Residents satisfied with the value for money of rates Residents Survey not yet undertaken spent on providing stadia - at least 70% - residents survey. (2001/02: 90%) 3. Increase attendances at Cowles Stadium by 5%. Statistics not available at 5 monthly review (2001/02: 7.3%) 4. Residents visiting Council stadia once or more during Residents Survey not yet undertaken the year, at least 40% - residents survey. (2001/02: 62%) 5. Stadium users satisfied with the programmes, facility CERM Survey programmed for April 2002 services and staff, at least 80% - user survey. 6. Carry out CERM evaluation of users’ satisfaction and CERM Survey programmed for April 2002 facility performance. 7. The number of injuries to staff or public relating to a pre- Target Nil identified hazard not being rectified - Target 0. 8. Asset Maintenance items completed within period. Toilet and Office renovation being undertaken during annual Xmas closedown

OUTPUT : STADIA – LEASED

Sub-Output : Cuthberts Green Sub-Output : Porritt Park Sub-Output : Denton Park Sub-Output : English Park Sub Output : Rugby League Park Sub-Output : Wharenui Recreation Centre

Performance Indicators 1. To meet at least once every six months with the Met with or discussed over telephone with management of the facility to identify maintenance Facility Managers a variety of maintenance priorities and long term objectives. issues and long term objectives for these leased stadia. 2. To carry out programmed maintenance and During the Xmas period the Wharenui improvements in a satisfactory manner. stadium was closed for resanding and varnishing the stadium floor.Extended the boundaries at Cuthberts Green Softball Diamonds to meet international standards. Completed English park redevelopment and set up first meeting of the English Park Management Committee. 3. To monitor the Lessee’s financial performance No rent is payable on the Stadium or Pool. against commitments towards rental. Maintenance work and inspections have been carried out with a variety of items being programmed 3. Undertake upgrading of Porritt Park Grandstand. Met on 2 occasions with Canterbury Hockey regarding development of the Grandstand during the period. Plans and costing to come to Committee in March 2003 4. Canterbury Soccer Inc is satisfied with the Soccer moved in to facility in December redevelopment of English Park. 2002. Some minor maintenance issues have been identified. Lease documents all signed. 4. Prepare and adopt a redevelopment plan for Rugby Not likely to commence on this matter League Park that meets the needs of the Sport and during this financial year. Focus is on Community. undertaking necessary maintenance and improvements to existing facility for 2003 season and beyond 4. Rent review process for Wharenui Recreation Not required. Centre 2002/03 rents is carried out by 30 June 2003.

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OUTPUT : POOLS - COUNCIL OPERATED & COUNCIL LEASED

Performance Indicators 1.1 Pool users satisfied with the facility, services and Pools only opened from 15 November staff at least 80% - user survey (90% 2001/02). 2002 1.2 Residents satisfied with the value for money of rates spent on providing swimming pools at least 70% - residents’ survey (75% 2001/02). 2. Number of Holiday activities run during the year – target 4 (New PI) ) 3. Number of times recorded where Council facilities do not meet minimum water quality standards (Target 0).

OUTPUT : POOLS - COUNCIL OPERATED

Sub-Output : Sockburn Pool

Performance Indicators 1. The attendance at the Sockburn Pool during the Pools only opened from 15 November season be at least 35,000. (2001/02: 18,345) 2002 2. Customer satisfaction to meet or exceed Business Plan Standards for Outdoor Pools. 3. To have a subsidy not greater than $5.74c per attendance for 2002/03 season. (2001/02: $10.35)

Sub-Output : Halswell Pool

Performance Indicators 1. The attendance's at the Halswell Pool during the season Pools only opened from 15 November be at least 35,000. (2001/02: 22,975) 2002 2. Customer satisfaction to meet or exceed Business Plan Standards for Outdoor Pools. 3. To have a subsidy not greater than $4.76 per attendance for 2001/02 season. (2001/02: $6.83)

Sub-Output : Waltham Pool

Performance Indicators 1. Attendance at the Waltham Pool during the season Pools only opened from 15 November be at least 35,000. (2001/02: 25,726) 2002 2. Customer satisfaction to meet or exceed Business Plan Standards for Outdoor Pools. 3. To have a subsidy of not greater than $5.45 per attendance for the 2001/02 season. (2001/02: $6.93)

Sub-Output : Suburban Pools

Performance Indicators 1. Number of incidents or complaints regarding Pools only opened from 22nd November suburban pools - Target 0. 2002 1.1 Completion of review and satisfactory Review on Suburban Pools linked to implementation of outcome of review. Leisure Unit Review

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OUTPUT : POOLS – LEASED

Sub-Output : Jellie Park

Performance Indicators 1. To meet at least once every six months with the As from 1 November 2002 Jellie Park management of the facility to identify maintenance Aqualand became a Council run operation priorities and long term objectives. 2. To carry out programmed maintenance and There has been a significant increase in improvements in a satisfactory manner. maintenance expenditure undertaken to bring the facility back up to a presentable standard. The Hydroslides and platform were given a major refit. 2 diving boards replaced. 3. To monitor the Lessee’s financial performance No longer required. Payment was made for against commitments towards rental. the purchase of operational assets and equipment. 4. Rent review process for 2002 rent is carried out by No rent review now required 1 July 2002.

Sub-Output : Wharenui Swimming Pool

Performance Indicators 1. To meet at least once every six months with the Met on a number of occasions during year management of the facility to identify maintenance to consider maintenance requests. priorities and long term objectives. 2. To carry out programmed maintenance and Variety of work programmed or undertaken improvements in a satisfactory manner. during period. New Facility Manager appointed by club focussing on maintenance issues 3. Lessee is able to meet annual commitments Maintenance Grant now paid to Club as towards rental. opposed to receiving rent.

OUTPUT : PIONEER LEISURE CENTRE

Sub Output : Pioneer Sports Stadium

Performance Indicators 1.1 The budgeted revenue for 2002/03 of $303,000 is The 5 month attendance figure of 62,918 is achieved and that the subsidy per person is less than ahead of target and revenue of $121,664 is $3.40c based on a patronage of 135,000. (2001/02 $ on target. 2.68c ) 1.2 Residents satisfied with the value for money of The residents survey is not carried out until rates spent on providing stadia - at least 70% - residents March 2003. survey. (2001/02: 64%) 2.1 Increase recreation programme participation at Recreation attendance for five months Pioneer by 5%. (2001/02: 36,108 + 25% ) 14,768 is on target. 2.2 Maintain participation at Pioneer. (2001/02: The squash attendance for five months is 6,014 –4%) 7% above target. 3.1 Stadium users satisfied with the facility services The CERM survey will be carried out in and staff, at least 80% - survey CERM. April 2003. 3.2 Carry out CERM evaluation of users’ satisfaction The CERM survey will be carried out in and facility performance. April 2003. 4. The number of injuries to staff or public relating to a On target pre-identified hazard not being rectified - Target 0.

OUTPUT : PIONEER LEISURE CENTRE

Sub Output : Pioneer Fitness Centre

Performance Indicators 14

1. The budgeted revenue for 2002/03 of $410,550 is The revenue for five months is $164,444 achieved. which is just under target at this stage. 2.1 Maintain Fitness Centre memberships at Pioneer. Fitness attendance of 34,541 for five (2001/02: 1600 memberships sold) months is well ahead of target. Aerobics attendance of 9,603 is additional and is not reported in Recreation. 3.1 Fitness centre users satisfied with the facility The CERM survey will be carried out in services and staff, at least 80% - survey CERM. April 2003. 3.2 Carry out CERM evaluation of users’ satisfaction The CERM survey will be carried out in and facility performance. April 2003. 4. The number of injuries to staff or public relating to a On target. pre-identified hazard not being rectified - Target 0.

Sub-Output : Pioneer Pool

Performance Indicators 1. That pool attendances remain at previous years Pool attendance of 107,136 is below target levels of 300,000 (2001/02 296,839). That the subsidy however the pool was closed for three be no greater than $1.66. (2001/02 $3.23) weeks for maintenance and a refit of the changing rooms. The re-opening of QE2 impacted on patronage and as well as this the busiest months of the year are in the next six months . 2.1 Users satisfied with the new Pioneer Pool facility, at The CERM survey will be carried out in least 90%. April 2003. 2.2 CERM Survey after one full year’s operation The CERM survey will be carried out in (2001/02). April 2003.

OUTPUT : CENTENNIAL LEISURE CENTRE

Sub-Output : Centennial Leisure Centre

Performance Indicators 1. That Total facility attendance numbers be 395,000 Total numbers for 6 months is 222,199 - (2001/02 – 399,965) and that the subsidy per person be Subsidy per person for 6 months is $0.89 no greater than $0.72. (2001/02 $1.07) 2.1 Users satisfied with new Centennial Pool facility at Survey scheduled for April 2003 least 90%. 2.2 Undertake CERM Survey during the year Survey Scheduled for April 2003

OUTPUTS : COURSES - COUNCIL OPERATED

Sub-Output : Rawhiti Golf Course

Performance Indicators 1.1 That the net cost to ratepayers for 2002/03 be not Net Cost to ratepayers at 30 November greater than $52,000 being a subsidy not greater than was $61,273 due to seasonal income. Cost $2.08c based on 25,000 players. (2001/02 $2.32) per user 9,714 green fee players calculates at $6.30 per person however this reduces over the summer months. 1.2 That the CERM’s survey indicates a level of No Survey yet undertaken customer satisfaction which compares favourably with other local golf courses. 2. Survey of Rawhiti Golf Club members indicates club No survey yet undertaken satisfaction with the facility. 3. Comparison of Green Fees with those of other local Green fees increased by $1.00 as at 1 courses. January 2003. A review of fees shows that Rawhiti is still cheaper than neighbouring 18 hole golf courses. 4. Carry out CERM survey during 2002/03. CERM Survey Scheduled for April 2003 5. Increase Green Fee paying patronage through Green Fee Players up 2.5% as at 31 advertising follow-ups and an effective marketing plan - at December 2002. least 5% or to more than 26,700 players. (2001/02 15

25,479) 6. Complete scheduled improvements. House bathroom upgraded. Safety fence alongside Keyes Road extended.

OUTPUTS : GOLF COURSES – LEASED

Sub-Output : QE II Golf Park

Performance Indicators 1.1 To meet at least once every six months with the No meeting held during first 6 months. management of the facility to identify maintenance Inspection of Golf Course scheduled for priorities and long term objectives. February/ March 2003 1.2 That the revenue and commission for the driving Revenue/ Commission up by 6% on the range and golf course is increased by 10% above previous previous year for the first 5 months of years levels for 2001/02. (2001/02: + 15.7%) 200/03

OUTPUT : CAMPING GROUNDS – LEASED

Sub-Output : Spencer Park

Performance Indicators 1.1 Carry out all programmed maintenance and Asset maintenance work proceeding, Tree implement the Asset Management Programme. maintenance undertaken before Xmas period. Painting and upgrading of ex English Park house programmed for later in year. 150 metres of electrical cable to camp sites replaced. 1.2 The number of injuries to staff and public relating to Nil pre-identified hazards not being rectified - Target 0. 2. Achieve an 80% level of customer satisfaction with No surveys yet been taken the facility and management.

Sub-Output : South New Brighton Camping Ground

Performance Indicators 1.1 Carry out all programmed maintenance and Tree maintenance work undertaken, little implement the Asset Management Programme. maintenance work required. 1.2 The number of injuries to staff and public relating to Actual – Nil pre-identified hazards not being rectified - Target 0. 2. Reporting to Council on the financial operation of the 6 monthly report Camping Ground. 3. Achieve an 80% level of customer satisfaction with the No surveys yet undertaken facility and management.

OUTPUT : CATHEDRAL SQUARE CONVENIENCES Performance Indicators 1.1 Number of safety incidents - Target 0. (2001/02: Actual – Nil Nil.) 1.2 Number of complaints regarding cleanliness - Actual – Nil Target 0. (2001/02: Nil.) 1.3 Number of annual users per year – est 500,000 For 6 months 226,000

OUTPUT : PIONEER CRECHE Performance Indicator 1.1 Number of issues regarding maintenance of the Nil facility. 1.2 Health and Safety issues requiring action - Target 0. Nil (New PI)

OUTPUT: QE II PARK NET SUMMARY

16

Performance Indicators 1.1 Areas where QE II Park, athletics track and With the new Mondo Athletic track and swimming pools do not meet current national standards - the completion of the 50 metre Olympic Target 0. Pool all areas now meet National Standards. 1.2 Additional events or programmes facilitated to The World Fire Fighters Games, the continue viability of QE II Park. Oceania Athletics, South Island Swim Champs and The Red Hot Chilli Peppers Rock concert were held at QEII Park. 2.1 Completion of programmed Undertaken in conjunction with the Pools maintenance/improvements during the year. redevelopment project, which was completed in August 2002. Now achieved. 2.2 The number of injuries to staff or public relating to Achieved pre-identified hazards not being rectified - Target 0. (2001/02: Nil). 3. Achieve total revenue of $2,795,000 and a total net Revenue target to 30th November 2002 cost not greater than $3.91M. $1,127,228. Actual revenue $1,090,725. Due to the late opening of the Leisure Pool revenue targets will be down by $130,000. Projected net cost to 30th November 2002 $1,668,818 Actual $1,785,665. 4.1 Carry out CERM evaluation of users’ satisfaction and Survey not yet Undertaken facility performance. 4.2 To ensure that at least 80% of QE II Park customers Achieved are satisfied with programmes, facility services and staff.

5. Increase total patronage at QE II Park in line with With the new Leisure Pool now in individual output targets. (2001/02: 10.62 % decrease). operation since August 2002 patronage is now on track with targets

OUTPUT: QE II POOLS

Performance Indicators 1. That Pools patronage is 600,000 for the year Due to the late opening of the new leisure following the opening of the new Leisure facility (2001/02 pool The Pool patronage to 31st 297,716 ) December is 277,976 7% down on expectations 2. Customer satisfaction to meet or exceed Management Plan Standards. 3.1 Achieve a CERM Customer service rating of at least CERM Survey not yet Undertaken 4.0 for Pool Water Quality. 3.2 Achieve a CERM Customer service rating of at least CERM Survey not yet Undertaken 4.0 for Facility Cleanliness. 3.3 Achieve a CERM Customer service rating of at least CERM Survey not yet Undertaken 4.0 for Car parking. 4. That the subsidy per attendance for pools for the Subsidy currently $3.41 for pools due to 2001/02 season be not greater than $3.12 (2001/02 $3.34) higher energy costs and delay in opening of Leisure Pools 5. Completion of programmed maintenance. Now completed. 6. To operate a Learn to Swim, schools and holiday These services continue to operate and programmes. now with the completion of the New Leisure pool, school usage has increased considerably.

OUTPUT: SWIM ACADEMY

Performance Indicator 17

1. Number of children and adults processed through the The number of children and adults Learn to Swim classes (Target 2,000). (2001/02 2,500) learning to swim as at 31st December 2002 has increased by 19%.

OUTPUT: STADIUM

Performance Indicators 1. Athletics facilities maintained to the satisfaction of The Athletes are satisfied with QEII users. facilities and the new Mondo athletic track. 2. Maintain and protect new Mondo athletic surface Achieved 3. Number of sporting events maintained in comparison With the new Mondo Track the number of to 2001/02 (01/02 28,545 figures low as track not laid in sporting events targeted have been time) target 80,000 achieved.

OUTPUT: FITNESS CENTRE & OTHER FACILITIES

Performance Indicators

1. Squash patronage to be at least the 2001/02 level. Squash patronage 12,899 to 31st (2001/02 12491 for six months) December 2002. An increase of 3%. 2.1 Maintain gym patronage at 2001/02 levels and Gym patronage was 46,391 to 31st improve membership retention. (2001/02 34628 for six December 2002 an increase of 34% due months) to improved membership retention. 2.2 Establish and maintain a high performance training Achieved centre. 3. Continue to provide a wide range of recreational Achieved activities for all age groups. 4. No of visits to Multisensory room in first year of Not yet in operation operation to be 4,800 5. Achieve targeted level of sponsorship for the Achieved Multisensory room of $20,000 OUTPUT: GROUNDS

Performance Indicators 1.1 Users satisfied with the standard of the grounds. Achieved 1.2 That the net cost of providing grounds maintenance With the Fun park being a health and not exceed $466,000 for 2002/03. (2001/02: $385,136) safety issue extra cost was incurred to tidy this area up. To date the work is not fully completed 1.3 Continue development of the Village Green as a first The Village Green wicket is regarded as a class cricket venue. first class wicket. The Village Green development is still in progress. The Civil Defence Building was relocated to the Village Green in November 2002 and the upgrade is not yet completed. 2. Number of complaints from the Community Relations The height of the boundary fence was a Unit regarding maintenance and Health and Safety issues health & safety issue, this has now been of the QE II Crèche - Target 0. (New PI) rectified. Two leaks to be repaired and the entrance garden to be tidied up. Not yet done.

OUTPUT: SPORTS SHOP

Performance Indicator 1. To achieve a profit of 15% of purchases. (2001/02 Projections are that the Sales targets will 10.5% of purchases) be achieved. 18

3. FINANCIAL PERFORMANCE

Output Net Expenditure External Revenue Net Cost Var 12mth Note Var

Actual Plan Actual Plan Actual Plan Operational

Camping Grounds - Leased 45,452 54,159 16,300- 17,708- 29,152 36,450 7,299- Camping Grounds 45,452 54,159 16,300- 17,708- 29,152 36,450 7,299- Nil Cathedral Square Conveniences 199,763 205,074 572- 1,458- 199,191 203,616 4,424- Creches - Leased 4,092 3,869 5,730- 5,417- 1,638- 1,548- 90- Community Services 203,856 208,943 6,302- 6,875- 197,553 202,068 4,514- Nil Central City Promotions 44,436 33- 29,810- 11,667- 14,626 11,699- 26,325 Events - Contracted 473,092 566,347 473,092 566,347 93,255- Events - Inhouse 365,623 330,373 52,059- 2,083- 313,565 328,290 14,725- Events Marketing & Research 50,320 105,139 78- 50,242 105,139 54,897- Summertimes 107,765 179,273 45,933- 61,831 179,273 117,442- Events & Festivals 1,041,236 1,181,099 127,880- 13,750- 913,356 1,167,349 253,993- 40,000- 1 Golf Courses - Council Operated 150,735 152,571 89,462- 98,762- 61,273 53,809 7,464 Golf Courses - Leased 9,849 11,952 45,544- 43,397- 35,694- 31,446- 4,249- Golf Courses/Range 160,584 164,522 135,006- 142,159- 25,578 22,363 3,215 Nil Grants Administration 9,312- 743 9,312- 743 10,055- Grants Administration 9,312- 743 9,312- 743 10,055- 10,000- Plans & Policies 94,578 104,487 94,578 104,487 9,909- Leisure Planning 94,578 104,487 94,578 104,487 9,909- 40,000- 2 QEII Grounds 221,374 206,707 10,461- 9,583- 210,913 197,124 13,789 QE II Pools 1,450,143 1,501,220 500,282- 604,490- 949,862 896,730 53,132 Fitness Centre and other Facilities 391,731 376,942 273,494- 293,483- 118,238 83,459 34,779 QEII Sports Shop 140,202 104,569 111,313- 79,375- 28,889 25,194 3,695 QEII Stadium 667,766 534,783 68,270- 55,417- 599,496 479,367 120,130 Swim Academy 138,093 100,783 135,093- 104,167- 3,000 3,384- 6,384 Queen Elizabeth II Park 3,009,310 2,825,004 1,098,912- 1,146,514- 1,910,398 1,678,490 231,908 286,527 3 Arts 98,438 84,683 98,438 84,683 13,755 Information & Advice 88,224 87,950 88,224 87,950 275 Recreation Promotion and Programmes 819,505 771,894 59,491- 69,578- 760,014 702,316 57,698 Sports Promotion 263,191 309,551 2,060- 125- 261,131 309,426 48,295- Recreation & Arts 1,269,359 1,254,077 61,551- 69,703- 1,207,807 1,184,374 23,433 Nil Sports Liaison & Development 112,263 144,219 1,000- 111,263 144,219 32,956- Sports 112,263 144,219 1,000- 111,263 144,219 32,956- 20,000- 4 Stadia - Council Operated 241,500 262,407 88,780- 93,906- 152,719 168,501 15,782- Stadia - Leased 130,434 181,950 5,706- 8,357- 124,728 173,594 48,865- Stadia 371,934 444,357 94,486- 102,263- 277,447 342,094 64,647- Nil Pools - Council Operated 332,946 256,323 27,661- 14,834- 305,285 241,489 63,796 Pools - Leased 285,052 134,646 42,504- 8,750- 242,547 125,896 116,651 Pools 617,998 390,969 70,166- 23,584- 547,832 367,385 180,447 150,000 5 Pioneer Leisure Centre 1,131,027 1,198,173 708,865- 721,294- 422,163 476,879 54,716- Centennial Leisure Centre 724,344 770,292 601,711- 625,841- 122,633 144,451 21,818- Leisure Centres 1,855,371 1,968,465 1,310,576- 1,347,136- 544,796 621,330 76,534- 50,000- 6 Turning Point 2000 8,252 8,252 8,252 Turning Point 2000 8,252 8,252 8,252 10,000 19

Internal Services 8,675 47,172 8,675- 24,667- 22,505 22,505- Cost Centres 42,296- 96,318- 42,296- 96,318- 54,022 Leisure Net Cost of Services 8,747,259 8,691,898 2,930,854- 2,894,358- 5,816,404 5,797,540 18,864 286,527 2.14% CAPITAL Facilities Miscellaneous R & R 4,229 5,000 4,229 5,000 771- Pools Plant R & R 199,770 118,394 199,770 118,394 81,376 Pioneer Stadium R & R 4,340 8,333 4,340 8,333 3,993- Spencer Park R & R 62 2,500 62 2,500 2,438- Sockburn Rec Centre R & R 8,847 3,500 8,847 3,500 5,347 Centennial Pool R & R 12,520 12,520 12,520 Pioneer Leisure Centre Asset Improvements 31,108 30,000 ` 31,108 30,000 1,108 Facilities - Unspecified Asset Improvements 30,334 62,000 30,334 62,000 31,666- Porritt Park Upgrading 222,917 222,917 222,917- North Hagley Events Area 2,624 2,624 2,624 Outdoor Stadia - New Assets 53,594 85,000 53,594 85,000 31,406- Sub Total Facilities Capital 347,428 537,644 347,428 537,644 190,216- QEII Capital QEII Pools Renewal 65,050 87,917 65,050 87,917 22,866- QEII Asset Improvements 42,083 42,083 42,083- QEII New Assets 192,981 321,056 192,981 321,056 128,075- Total QEII Capital 258,031 451,056 258,031 451,056 193,024- Recreation and Arts 27,574 27,574 27,574- Fixed Asset Sales 889- 889- 889- Leisure Capital Result 605,459 1,016,274 889- 604,570 1,016,274 411,703-

Note Capital excludes Projects undertaken by Major Projects Team

20

4. TRIPLE BOTTOM LINE PERFORMANCE INDICATORS

Objectives Environmental Social Economic/Financial PI 5 months PI 5 months PI 5 months Customer •Level of 91.347 for 5 •Cost per Currently Service participation in months to 30 user at $3.40 per user To efficiently Council November facilities for first 5 provide healthy, recreation (Target: months – accessible programmes $3.00). Seasonal and enjoyable (Target: trends apply facilities and 200,000). programmes for participation No’s visiting 813,908 for •Residents NA in leisure. Council facilities 5 months – satisfied (Target: 20% below with value To be 2.4M). target due to for money measured in seasonal through Annual nature of rates on Residents operation swimming Survey pools and stadia (Target: 75%).

Proportion of NA Users NA residents rating of visiting Council To be value for CERM survey pools and measured in money with to be carried stadia once or Annual leisure out in second more pa Residents facilities half of year. (Target: 50%) Survey measured using a 6 point scale (Target: Mean Customer Service Quality Gap: 0.5). •Injury/accident 212 reported levels reported accidents for (Target: period No more than 320) 1 facility audited Audit not yet for disability undertaken. access Plans for (Target: All Porritt Park building issues upgrading with a cost of comply with $5,000 rectified building in 2002/03). code 21

Community •Level of NA Residents NA Partnership participation in satisfied To work with the physical activity To be with value To be community to (Target: 92%). measured in for money measured in provide Annual through Annual healthy, Residents rates on Residents accessible and Survey supporting Survey enjoyable leisure sport and opportunities recreation and encourage (Target: greater 70%). levels of •Measure of NA participation in residents level leisure. of To be satisfaction with measured in access to Annual leisure Residents opportunities Survey (Annual Residents Survey) (Target: 93%).

Festivals & No. of Actual 0 •Residents NA To secure 4 New Events CCC satisfaction with future International To generate Leisure festivals and To be internationa Events economic and events at events (Target: measured in l sporting secured social benefits which 90%). Annual events that to the city there are Residents meet the through the significant Survey economic provision of regulatory benefit events. noncompli criteria ance (Target: 3). issues •Residents NA (Target: satisfied 0). with value To be for money measured in through Annual rates on Residents events and Survey festivals (Target: 80%).