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Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions Maria Manuela Cruz-Cunha Polytechnic Insitute of Cavado and Ave, Portugal Fernando Moreira Portucalense University, Portugal João Varajão Universidade de Trás-os-Montes e Alto Douro, Braga, Portugal IGI GLOBAL PROOF A volume in the Advances in Business Information Systems and Analytics (ABISA) Managing Director: Lindsay Johnston Editorial Director: Joel Gamon Production Manager: Jennifer Yoder Publishing Systems Analyst: Adrienne Freeland Development Editor: Joel Gamon Assistant Acquisitions Editor: Kayla Wolfe Typesetter: Lisandro Gonzalez Cover Design: Jason Mull Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com Copyright © 2014 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on enterprise 2.0 : technological, social, and organizational dimensions / Maria Manuela Cruz-Cunha, Fernando Moreira and Joao Varajao, editors. pages cm Includes bibliographical references and index. Summary: “This book collects the most recent developments in evaluating the technological, organizational, and social dimensions of modern business practices in order to better foster advances in information exchange and collaboration among networks of partners and customers”--Provided by publisher. ISBN 978-1-4666-4373-4 (hardcover) -- ISBN 978-1-4666-4374-1 (ebook) -- ISBN 978-1-4666-4375-8 (print & perpetual access) 1. Information technology--Management. 2. Web 2.0. 3. Communication in organizations--Technological innovations. I. Cruz-Cunha, Maria Manuela, 1964- II. Moreira, Fernando, 1969 August 16- III. Varajao, Joao, 1972- HD30.2.H36425 2014 658’.05--dc23 2013015165 This book is published in the IGI Global book series Advances in Business Information Systems and Analytics (ISSN: IGI2327-3275; eISSN: GLOBAL 2327-3283) PROOF British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Advances in Business Information Systems and Analytics Madjid Tavana La Salle University, USA ISSN: 2327-3275 EISSN: 2327-3283 Mission The successful development and management of information systems and business analytics is crucial to the success of an organization. New technological developments and methods for data analysis have allowed organizations to not only improve their processes and allow for greater productivity, but have also provided businesses with a venue through which to cut costs, plan for the future, and maintain competitive advantage in the information age. The Advances in Business Information Systems and Analytics (ABISA) Book Series aims to present diverse and timely research in the development, deployment, and management of business information systems and business analytics for continued organizational development and improved business value. Coverage IGI Global is currently accepting manuscripts for publication within this series. To submit a pro- •a Big Dat posal for a volume in this series, please contact our • Business Decision Making Acquisition Editors at [email protected] • Business Information Security or visit: http://www.igi-global.com/publish/. • Business Process Management • Business Systems Engineering • Data Analytics • Data Management • Decision Support Systems • Management Information Systems • Performance Metrics The Advances in Business Information Systems and Analytics (ISSN 2327-3275) is published by IGI Global, 701 E. Chocolate Avenue, Hershey, PA 17033-1240, USA, www.igi-global.com. This series is composed of titles available for purchase individually; each title is edited to be contextually exclusive from any other title within the series. For pricing and ordering information please visit http://www.igi-global. com/book-series/advances-business-information-systems-analytics/37155.IGI GLOBAL Postmaster: SendPROOF all address changes to above address. Copyright © 2014 IGI Global. All rights, including translation in other languages reserved by the publisher. No part of this series may be reproduced or used in any form or by any means – graphics, electronic, or mechanical, including photocopying, recording, taping, or information and retrieval systems – without written permission from the publisher, except for non commercial, educational use, including classroom teaching purposes. The views expressed in this series are those of the authors, but not necessarily of IGI Global. Titles in this Series For a list of additional titles in this series, please visit: www.igi-global.com Uncovering Essential Software Artifacts through Business Process Archeology Ricardo Perez-Castillo (University of Castilla-La Mancha, Spain) and Mario G. Piattini (University of Castilla - La Mancha, Spain) Business Science Reference • copyright 2014 • 355pp • H/C (ISBN: 9781466646674) • US $185.00 (our price) A Systemic Perspective to Managing Complexity with Enterprise Architecture Pallab Saha (National University of Singapore, Singapore) Business Science Reference • copyright 2014 • 327pp • H/C (ISBN: 9781466645189) • US $185.00 (our price) Frameworks of IT Prosumption for Business Development Małgorzata Pańkowska (University of Economics in Katowice, Poland) Business Science Reference • copyright 2014 • 347pp • H/C (ISBN: 9781466643130) • US $185.00 (our price) Handbook of Research on Enterprise 2.0 Technological, Social, and Organizational Dimensions Maria Manuela Cruz-Cunha (Polytechnic Insitute of Cavado and Ave, Portugal) Fernando Moreira (Portucalense University, Portugal) and João Varajão (Universidade de Trás-os-Montes e Alto Douro, Braga, Portugal) Information Science Reference • copyright 2014 • 603pp • H/C (ISBN: 9781466643734) • US $325.00 (our price) Managing Enterprise Information Technology Acquisitions Assessing Organizational Preparedness Harekrishna Misra (Institute of Rural Management Anand, India) and Hakikur Rahman (University of Minho, Portugal) Business Science Reference • copyright 2013 • 344pp • H/C (ISBN: 9781466642010) • US $185.00 (our price) Information Systems and Technology for Organizations in a Networked Society Tomayess Issa (Curtin University, Australia) Pedro Isaías (Universidade Aberta, Portugal) and Piet Kommers (University of Twente, The Netherlands) Business Science Reference • copyright 2013 • 432pp • H/C (ISBN: 9781466640627) • US $185.00 (our price) Cases on Enterprise Information Systems and Implementation Stages Learning from the Gulf Region Fayez Albadri (ADMO-OPCO, UAE) Information Science Reference • copyright 2013 • 370pp • H/C (ISBN: 9781466622203) • US $185.00 (our price) Business Intelligence and Agile Methodologies for Knowledge-Based Organizations Cross-Disciplinary Applications Asim Abdel Rahman El Sheikh (The Arab Academy for Banking and Financial Sciences, Jordan) and Mouhib Alnoukari (Arab International University, Syria) Business ScienceIGI Reference GLOBAL• copyright 2012 • 370pp • H/C (ISBN: 9781613500507) PROOF • US $185.00 (our price) 701 E. Chocolate Ave., Hershey, PA 17033 Order online at www.igi-global.com or call 717-533-8845 x100 To place a standing order for titles released in this series, contact: [email protected] Mon-Fri 8:00 am - 5:00 pm (est) or fax 24 hours a day 717-533-8661 List of Contributors Ahrens, Andreas / Wismar University of Applied Sciences, Germany .............................................. 631 Almeida, Ana Margarida / University of Aveiro, Portugal .............................................................. 178 Almendros, Esmeralda Crespo / Universidad de Granada, Spain .................................................. 364 Alvelos, Helena / University of Aveiro, Portugal ............................................................................... 346 Antonakopoulou, Anna / National Technical University of Athens, Greece .................................... 199 Azevedo, Susana G. / University of Beira Interior, Portugal ............................................................ 582 Baptista, Zelia / University of Saint Joseph, China ........................................................................... 460 Barão, Alexandre / Instituto Superior Técnico, Portugal ................................................................. 220 Bassus, Olaf / Wismar University of Applied Sciences, Germany ..................................................... 631 Bernardino, Jorge / Institute Polytechnic of Coimbra – ISEC, Portugal ............................................. 1 Bobek, Samo / University of Maribor, Slovenia ................................................................................ 421 Bruno, Giorgio / Politecnico di Torino, Italy .................................................................................... 108 Cañadas, María del
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