Autumn 2012

The official newsletter for the European Relocation Association BIGGESTOUR EVER ISSUE!

MIDDLE EASTERN PROMISE Destination services in the wake of the Arab Spring – special five page report Review of the EuRA Congress in Stockholm – see pages 18/19

Also inside Global networking Into Africa: the great INSIDE: 5 group launches in UK 20 continent of contrasts

NEWS Training programme boosts objective for EU recognition A MAJOR new training programme will The Managing International Mobility Quality Seal. “In order to gain a specific EU bring the global mobility industry one step (MIM) programme will be launched by designation for relocation as a profession, closer to professional recognition on a the European Academy of Relocation we need to offer two accreditations; worldwide scale. Professionals (EARP) in January 2013. A personal and corporate and the new MiM fixed syllabus, four day programme, it will programme will be the first European sit alongside the Association’s existing ERQ specific programme to outline and deliver A lot in the pipeline programmes. a minimum training standard for relocation “MIM has been developed over the past professionals.” IT WAS wonderful welcoming 600 Based on four key modules each delegates to my home city of Stockholm three years by a team of thought leaders in looking at the processes, service delivery in April for the 15th EuRA International our industry,” says Dominic Tidey, EuRA’s and transferee impact, MIM will be a Relocation Congress (see pages 18/19). Operations Manager. “The EARP took comprehensive overview of our industry, It was a terrific conference and it the decision to develop a fixed syllabus delivered both face to face and online. was great to have so many delegates programme in response to the growing There will be exemptions for continue to use our event as their primary needs of HR and GRMC’s when evidencing professionals with existing industry networking and professional forum, the training delivered to key staff in their qualifications. especially in the complex financial situation supply chains.” we all find ourselves in. It was very much Dominic says the programme is also the • Full details of this new initiative will be geared towards inter-industry discussion second step to achieving EU recognition sent to all EuRA members when the and the feedback I personally have for our industry alongside the EuRA programme goes live next January. received backed up the online evaluations, which confirmed that it this approach that delegates want from the event. We are currently carefully constructing the Bucharest 2013 What Will Be Your Next Challenge? programme to focus again on the issues that face us all in terms of supply chain management, client relations and changing mobility policies. Customers continue to raise their expectations. Before then, Tad and I look forward to What is your next challenge? welcoming you to our 5th annual U.S. reception in Washington DC on October 4. There is a lot in the pipeline at the Better reporting? moment. We will be formally launching FIRST OF ITS KIND: Training delivered by the programme will be unique to the profession. Quality measurement? our new EARP fixed syllabus training Secure access to information? programme in January and delivering the first two days in Bucharest. Details are on the website and will be sent out to Award-winning Apart’hotel opens This is only possible with a system that also helps you manage members when the programme launches. THE OPENING of an upgraded property a contemporary, relaxing décor. All your business better. The 5th EuRA Quality Seal Review took in London’s Trafalgar Square brings the apartments (a total of 187 ranging place in September and the new standard Since 2005, ReloTracker has become the leader in relocation number of Apart’hotels run by The Ascott from studio to one-and two-bedroom will be published in January for all audits Limited (Ascott) to six. apartments) benefit from air-conditioning, systems, used by over 50 companies and thousands of people after July 1, 2013. Tad is meeting with The world’s largest international serviced complimentary WiFi, flat-screen TV, daily, all over the world. A professional system can help national HR groups across Europe with residence owner-operator opened its well-equipped kitchen and separate move the focus of RFPs from pricing to measurable quality of a view to creating a pan European users Citadines Prestige category property this bathroom facilities, 24-hour manned service delivery and demonstrable long-term benefits. group in 2013. EuRA will be representing Spring and within two months had already reception, user-friendly business corner, members at WERC in London and won a 2012 TripAdvisor Certificate of lounge and breakfast areas and car park. China, as well as the Canadian Employee Excellence Award for its consistently high Across the other side of the world, the Relocation Council in Ottawa, where we rating by regular site users and travellers. Ascott Limited has secured a contract will be exhibiting to promote the Quality Contact us today to discuss how we can It is the third Ascott property in London to manage its first serviced residence in Seal and the Oxford Brookes Coaching to be transformed in the last two years. Xiamen, China. Innovative Solutions for Relocation Management help you meet the next challenges! programme. The other three are in Paris. Set to open late 2012, the company May I wish you all a bright last quarter The investment of more than £6 says that the 169-unit Citadines Jinshang Relotracker.com +32 497 416 863 [email protected] for 2012 and hope that things improve million represented a complete redesign Road Xiamen reinforces its leading position across the global economy in 2013. and renovation over nine months. The as the largest international serviced

ReloTracker EuRAPEAN Ad.indd 1 27/06/2012 14:25 Åse Löfgren Gunsten company says that guests will benefit residence owner-operator in China with 2 Autumn 2012 President, EuRA from an intelligently re-designed living more than 8,000 apartment units in 42 space, offering optimum comfort and properties across 17 cities.

Autumn 2012 3 NEWS NEWS Margaret’s a Clear winner Families

THE SECOND ever recipient of the UK Adrian Mills and Steve Marshall, European Relocation Personality of the year trophy is managing director of SIRVA, the award network Margaret Moes of Clearview Relocation. sponsor. The awards are organised by “It’s brilliant news, and well deserved” Re:Locate magazine. said Simon Bell, managing director Margaret said she was “honoured to be of Clearview. “When your company recognized for a job I love doing.” launches philosophy is all about offering excellent Last year’s winner of the Personality of the personal service, this kind of endorsement Year was Tad Zurlinden, CEO of EuRA and from your peers really means something.” ARP. Margaret won the award because, as Pricoa Relocation UK (now Brookfield in the UK one of her referees said, “Margaret is a Relocation Services) took the award for great ambassador for relocation, has been Best Relocation Strategy/Policy. As in THE DREAMING spires of Oxford, UK were UK network across all sectors and provide READY TO NETWORK: Wendy Wilson at the forefront of service delivery and previous years, UK Relocation Service the setting for the launch of the Families a forum of exchange for globally mobile (left) and Claire Snowdon (centre) with innovation, and is always ready to share Provider or Team of the Year was the in Global Transition (FIGT) affiliate this professionals, families and students,” says special guests at the FIGT UK launch. knowledge with colleagues and peers.” category with the highest number of summer. Claire. communities in the area.” explains Wendy. The trophy was presented by TV’s entries. The trophy went to Interdean Claire Snowdon, founder and director “We want to create a welcome place for “We recognise the challenges of Relocation Services. of Expat Know How and Wendy Wilson, people in global transition where they can relocation and will organise events and PricewaterhouseCoopers took the executive coach and mentor specialising meet and discuss issues and challenges. discussion forums on all issues of global Technological Innovation in Relocation in change management and cultural There will be a big emphasis on research, mobility, cultural transition and relocation.” award for its TravelWatch system, which transition, have joined forces to develop education and training, careers, employee FIGT UK is keen to collaborate with provides a comprehensive solution to the organisation in the UK with the key retention, third culture kids, adjustment, any companies and individuals with an the issue of business traveller tracking. objectives of education, networking, relocation best practices and elder care interest in global mobility and already has The award for Creative Application of research and support. responsibilities.” strong links with EuRA, the Association Technology went to Cartus for its new HONOURED: Margaret Moes from Originating in the USA, FIGT has been Around 70 guests gathered at the Said of Relocation Professionals (ARP), Forum mobile app. Clearview. championing cross-cultural education Business School in Oxford for the launch, of Expatriate Management and Oxford Barcelona-based BRS Relocation Support award went to London-based and training to support expat families for which was sponsored by the School, Brookes University. Services was named Best International Focus. The trophy for Best Property 10 years. The UK becomes the second Finders Keepers and the Career Boutique. For further information on Families in Destination Services Provider. It was a Provider or Solution went to serviced European affiliate country, following the “Oxford is the centre for FIGT UK Global Transition UK, visit the website: double celebration for the company when accommodation provider BridgeStreet, opening of the first in Switzerland last year. because of the growing international, www.figt.org/uk-affiliates BRS’s Beatriz Carro de Prada won this while the Green Achievement award, “One of our initial aims is to build a local commercial, educational and diplomatic year’s Rising Star in Relocation award. which recognises excellence in DELIGHTED: Beatriz Carro de Prada For the second year running, the environmental initiatives and practices, and Pascal Bourbon of BRS Relocation. Excellence in Employee & Family was won this year by HCR Group. MOVING TO SPAIN? Get ready for Bucharest! THE RIGHT STEP INITIATION, delegation, communication: chain, the outsource models and how three key elements of success for any excellent, accurate and culturally sensitive company requiring, and providing, global communication can improve service GRS offers complete relocation management and Tailor-made services mobility services. delivery and supplier relationships. destination service solutions worldwide with offices in for every member These are the themes of EuRA’s 2013 The venue is the imposing Bucharest of the family International Relocation Congress, which InterContinental Hotel, a landmark in more then 90 countries. With the ISO 9001: 2001 quality Home finding will take place in Romania’s capital, the the city and the secure haven for the norm in place we provide services ranging from Schooling & education counselling ancient and beautiful city of Bucharest (see world’s press during the overthrow of the Immigration to Settling-in services, from Departure Settling-in services picture right), from 24-26 April. Ceausescu regime. to Move Management services, from Language Throughout the event, speakers and Situated in the geographical centre of the Property and tenancy management delegates we will be building on the city and a five minute walk from the old to Cross Cultural training. Immigration services themes explored in the 2012 Congress town area of Lipscani, the hotel is in a Cross-cultural & language training in Stockholm, looking at the supply great place from which to get a real flavour as well as our popular training, open and Spouse support and social events of Bucharest. conference sessions. Bookings will be The EuRApean is published by impact!, Tad Zurlinden, CEO of EuRA, says: “We will taken online from September. If you are Media House, 55 Old Road, Leighton Buzzard, be running a three day event, a welcome interested in sponsoring or exhibiting at the LU7 2RB UK. T: +44 (0)1525 370013 reception, the Gala Dinner and Party Night event, please contact the office.” www.impact-now.co.uk © European Relocation Association 2012 Website: www.eura-relocation.com Anti-terrorist appraisal focuses exclusively on protecting Editor: Dominic Tidey American borders and security regulations Beech Avenue 54-80, Best Int’l Destination Services Provider [email protected] PRISTINE results and positive feedback for domestic shipments into the U.S. Rising Star in Relocation Advertising enquiries: Sarah Blake 1119 PW Schiphol-Rijk, were received well by employees at Certification in the program is overseen [email protected] Netherlands AIReS upon conclusion of a visit from by the Department of Homeland Security o Cover picture courtesy Santa Fe Relocation Solutions Paseo de Gracia, 52 Ático Conde de Peñalver, 36 3 D C-TPAT officers to the company’s (DHS). phone: +31-20-6586330 08007 Barcelona, Spain 28006 Madrid, Spain The views expressed in this publication are not necessarily those corporate headquarters this summer. AIReS remains proficient in correlation e-mail: [email protected] Tel. (+34) 93 203 4935 Tel. (+34) 91 126 4752 of EuRA or its agents, who shall not be responsible for any loss or Fax (+34) 93 240 1577 Fax (+34) 91 309 6470 damage suffered as a result of any statement in or omission from with full compliance to standard C-TPAT, otherwise known as Customs- web: www.grs-relocation.com [email protected] www.brs-relocation.com these articles or advertisements. Trade Partnership Against Terrorism, surveillance policies and procedures.

4 Autumn 2012 Autumn 2012 5

PRENSA_BRS_final.indd 1 02/06/12 10:33 COMMUNICATION REPATRIATION

OMMUNICATION and work 10. Use a fairly formal tone and style. • Keep your returning expatriates feeling styles differ greatly across Many cultures prefer a formal business valued and appreciated on their return. the globe. This requires a communications style. TOP TIPS FOR LONG-TERM C new way of doing business in • Provide spousal career consulting order to build trust and develop long-term Repatration challenges assistance to employees with relationships with clients, joint venture accompanying spouses/partners. This partners and multicultural team members. Cultural Awareness International also has will allow spouse/partner to regain more Miscommunication can significantly a few handy tips on the tricky subject of control of his or her career options back increase costs by creating unnecessary repatriation, for employers, employees and home. delays and obstacles in meeting business their families. MULTICULTURAL objectives. For the returning employee and For the employer: spouse/partner: The following are a few general tips that • Before sending an employee on a global • Seek a mentor from the moment you apply to many cultures around the world: assignment, plan on how you will use their have accepted the position. This person’s newly acquired culture-and market specific role is to keep you in the loop, assist you 1. Misunderstandings occur because of skills during the early phases of the in watching out for your interests and your linguistic and cultural barriers. Loosen your selection process. career path, and facilitate your visibility RELATIONSHIPS timetable. Plan to spend 50-100% more within the company while you are away Are you having difficulties with colleagues from time for communications. • Create a repatriation contract to reduce and when you return. ambiguity on both sides about the overseas? Is integrating into an alien workforce proving 2. Avoid “yes” or “no” questions. Instead, expatriate’s future within the company and • Create a “transition” fund-a secure ask open-ended questions beginning with his or her job on return. amount that will allow for hidden costs to be a challenge? EuRA member, Cultural Awareness what, how, when, where or who. (such as readjusting to a lifestyle with International, has a few tips that may help, together with fewer company perks or transitioning back 3. Although relationships may take a very to a home without a housekeeper) that some great tips on repatriation support. long time on the front end, the return on occur during your transition back home. investment will be great. The relationship you develop will last a lifetime if nourished. Call just to check from • Expect your values and beliefs related to Relationships are between people, not how you view the world to have changed; companies. Tell them about yourself first. “time to time with no do not expect your old colleagues, friends, and family to immediately understand you 4. Avoid using abbreviations, agenda. It is important or your new experiences.

colloquialisms and slang. Although this is a short hand way of speaking, it may • Prepare to effectively communicate how confuse others and increase the time it to maintain the human you now see your newly acquired values

c + s relocation takes to communicate an idea. and beliefs to others in your home country. management gmbh connection especially 5. Chart the different time zones and “ • Understand and learn to appreciate that Since 1987 c + s relocation share the burden when scheduling when you cannot always it will take time, sometimes even longer management has been conference calls with your international than anyone expects, for you to settle into consulting and counseling colleagues. touch base face to face. what was once a very familiar environment. international corporations on issues concerning change of 6. Be aware of a person’s title as well as • Consider creative ways to use your location, setting-up businesses, his/her education and experience. Know newly found skills and knowledge, such and personnel transfers on who you are working and/or meeting with. as assisting others through a similar a national and international relocation experience. This may offer • Provide an intercultural repatriation level. 7. Ask your international colleagues you a unique opportunity to share your to follow up in writing to confirm program for the entire family-make experiences in a setting where they will be Consulting and Services... understanding. sure it is tailored to address each family most valued and respected. that’s what c + s stands for. member’s unique needs. Our main objective is to offer 8. Stay connected. Call just to check • Be ready for a change in dynamics. Your customized services which in from time to time with no agenda. • Establish a mentoring program to keep colleagues might be envious of your ensure a smooth relocation for It is important to maintain the human your expatriates fully in the loop with international experience and unsure of how For all your needs in and out of France the enterprise, the employee connection especially when you cannot company policies and events while on you are different. and the employee’s family. always touch base face to face. global assignments. Keep them connected and provide a support system. • Expect the unexpected. 9. Response time varies greatly across fon: +49 (0) 22 04 - 92 77 0 the globe. Send emails requesting • Offer a company orientation program for www.culturalawareness.com fax: +49 (0) 22 04 - 92 77 10 information as far in advance as possible. your returning expatriates addressing all Do not expect an immediate answer. the changes that have taken place during [email protected] www.cs-relocation.de +33 1 48 14 42 42 People answer their emails when they are their absence, including company shifts in pestalozzistrasse 9 • 51427 bergisch gladbach able to do so. policy and strategy. [email protected] - www.grospiron.com dare to be different...

6 Autumn 2012 Autumn 2012 7 NEWS NEWS

DIY MOBILITY: Relocation Michele Bar-Pereg Digital technology moves on apace, shrinking the world and improving in the communications in ways that would have seemed impossible only 20 years ago. In this special feature we look at how global mobility professionals are employing some exciting technologies and digital age transforming the way the relocation industry operates.

N N INNOVATIVE online by relocation professionals. Her growing be installed on a mobile device such experience in two ways. First, the device – www.the-ascott.com, www.citadines. members can log in to their profiles on the relocation concept has been management team will continue to improve as a tablet, and has been designed is extremely user friendly and thus very com and www.somerset.com – as well as mobile websites for quick reservations. launched by EuRA member, its support system. specifically to comply with industry easy for staff to operate. Accurate, quality an online chat facility on its brand websites The mobile websites also have A Michele Bar-Pereg, to address Apart from encouraging readers to visit standards for global use and exchange data is collected and transmitted, which to enhance guests’ search and reservation user-friendly features that show guests the increasing demands by the HR community the RelocateYourself.com website, Michele of electronic data. This innovation, now then ensures that the rates team is able to experience. nearest Ascott serviced residence based for ‘DIY mobility’. can be contacted by email: michele@ mandatory throughout Move One’s global provide our customers with the quotation Guests can now easily access information, on their location, and interactive maps RelocateYourself.com is a new facility relocateyourself.com organization, replaces the cumbersome more promptly. enquire and reserve Ascott’s properties that display the attractions and amenities aimed at relocation professionals who One of the first companies to use this paperwork traditionally required to “Second, the tablet provides an worldwide anytime, anywhere. around the serviced residence. wish to add an online facility for ‘virgin new resource is Moving-On Relocation complete a successful moving survey. extremely transparent and clear preview of Besides the mobile and online platforms, To provide guests with real-time support, expatriates’ to their list of services. Services, which specializes in Portuguese Nikola Spasovski, Southeast Europe the surveyed items, volume and transport Ascott has been reaching out to guests Ascott’s new online chat facility on its “The idea of an online department within speaking countries. Manager at Move One, provides a step-by- mode. This transparency means that through social media for which the brand websites enables guests to easily most relocation companies has been my Moving-ON has incorporated into its step overview of the survey application customers can clearly see the results for company recently won ‘Best Hotel and communicate with an Ascott representative dream for many years,” Michele explains. professional services the possibility to process and a review of the application’s themselves, directly as they appear on the Lodging Social Media Campaign’ at the who will address their queries through “Relocation has always been about deliver online relocation, powered by the key benefits: tablet. The survey tablet is a significant 2012 Internet Advertising Competition instant messaging. personal contact, nurturing and caring – revolutionary RelocateYourself software. Step 1: Move Coordinator emails basic time saving device, enabling the team to organised by the US-based Web Marketing This online chat facility, particularly combined with good organization skills – “This interactive platform brings contact details file to the surveyor in the now undertake almost three times as many Association. innovative for the hospitality industry, and I have bought into that ideal for many relocation online, enabling us to reach field. surveys.” Tony Soh, Ascott’s Chief Corporate Officer, is available in five languages – English, years. However, times and technology are markets that weren’t possible before and Step 2: Surveyor imports the file on the The speed and accuracy of Move One’s said: “The sophisticated and tech-savvy French, German, Spanish and Mandarin changing. making relocation support possible from tablet and is ready to input the household surveys, coupled with the quality of data travellers of today want fast and convenient Chinese. “I have talked to many HR managers a low-cost yet personal and customized items. collected and transmitted, has resulted in access to information while on the go. In the social media realm, guests can before embarking on this path, sharing perspective,” says Isabel Cudell about her Step 3: Surveyor can organise the an increase in the overall number of daily “In addition to leveraging social media, connect with Ascott via Twitter, YouTube, their concerns about budgets and costs, new service, Moving-ONline. items per room, and separate them by surveys. This directly benefits Move One’s Ascott’s mobile-friendly websites and online Flickr and Facebook. Ascott’s ‘Around plus acknowledging that the new breed “Services are priced by Angel Stars. After transportation type. Items, volume and clients, with a much faster survey response chat facility will enable us to better reach out our Residences’ Facebook app won of mobile populations are all about self a service is performed the start credit will costs for shipment are calculated by the time as well as dramatically reducing the to our guests wherever they are, whenever ‘Best Hotel and Lodging Social Media discovery, night-time online research and be deducted from the client’s credit. Clients application. The surveyor fills in the items time frame for receiving the quotation. they choose and whatever platform they Campaign’ Award for its ‘Ultimate Resident a desire to drive the move from their own will be able to choose a combination by selecting their icon and then adds item The survey tablet ensures that Move prefer to use. Contest’ which invites guests to share tips needs and wishes and not from a standard of services, to fit their requirements, quantity. One’s staff has the tools and resources “These two new initiatives are part of our on what to see and do around Ascott’s relocation policy. preferences and relocation needs. Step 4: Once completed, the survey to conduct highly efficient surveys and ongoing efforts to deliver the best Ascott serviced residences thereby helping fellow “Added to this, there are many people “We can service in different locations, sheet is presented to the customer, provide prompt, accurate quotes. As a experience to our guests at each and every travellers to navigate a new city more working on cross-border academic with an established network of relocation surveyor describes the survey information direct result of the use of the survey tablet, touch-point, including interactions prior to easily. programmes, junior managers and young angels worldwide. Totally customizable, and customer signs off. everyone involved benefits from greater their stay with us.” Those who contributed the top five executives who see immigration as a you may add on any number of stars to Step 5: The survey is emailed to quoting efficiency, providing an invaluable resource Travellers who visit Ascott’s brand tips with the most votes from Ascott’s natural progression in gaining work skills your assignee’s relocation package.” department in an electronic (XML) format, to the overall operational effectiveness of websites with their smartphones such Facebook fans each received a three-night and academic achievement. Then there and customer receives PDF copy of the the Move One team. as iPhone, Blackberry or Android can stay their choice of residence worldwide. are the new nations who are emerging The power of Apps completed and signed form outlining all the easily navigate the websites as they have Ascott currently has more than 38,000 fans as immigrant work populations, not details and items shown during the survey. Serviced apartments been optimised for smaller screens with across its Ascott, Citadines and Somerset experienced or used to relocation support.” Move One has developed and Spasovski explains the benefits the new touchscreen-friendly icons. Facebook pages. Michele says that RelocateYourself.com implemented the use of an android survey tablet application provides Move and hotels Guests can also view current promotions, In Europe, Citadines launched dedicated is an affordable, easy to use online facility application that simplifies, hastens and One’s clients: check apartment availability, and make Facebook pages (15,000+ fans and to help all these ‘virgin expatriates’, made streamlines the moving survey process. “The survey tablet has helped Move The Ascott Limited (Ascott) has launched or modify a reservation at the touch of growing) and its Twitter account in January available through the services provided Move One’s latest technology can One further improve customer service and mobile versions of its three brand websites their fingertips. In addition, Ascott’s online 2012.

8 Autumn 2012 Autumn 2012 9 RENTAL MARKET Renting in a tough landlord’s market ETTING agents have long lists of applicants waiting for suitable properties and, L on average, there are three would-be tenants competing for each rental property on the UK market. With the Olympics and Queen’s Jubilee, demand has increased further this summer. In the long-term, more people are turning to renting as they struggle to take their first step onto the property ladder. As a result of the intense demand, rents have increased in many parts of the UK over the last year, and there is often competition between tenants for the same property, leading to rents being agreed which are above the asking price. In a market which favours landlords so keenly, the services of an experienced relocation agent can prove truly invaluable It’s a tough market for renters in Europe – not least – to save those looking to rent a great deal in the UK – and this has been the case for some time. of time, stress and money. With competition for good quality rented Demand for rented property far outweighs supply homes so fierce, we - as experienced relocation agents - can put our clients in in most areas and good quality rental pole position for the most sought after properties are being let as soon as they properties and make the process as stress-free as possible for them. become available. Louise Balban, Relocate Firstly we guide our clients in the vital process of outlining their key priorities and UK’s manager, offers some advice to HR make sure they know what issues are ‘deal managers and others trying to find the breakers’ and which ones they would be willing to compromise on if necessary. best solutions for their clients. We also establish if there are any factors which may limit their choice of properties, means we can quickly give our clients the want and make sure we give them as We hit the target so your such as if they have pets or are smokers, luxury of a range of properties to choose many choices as possible that match their which some landlords will not accept. from that match their requirements. requirements – accounting for deadlines or Being clear on these issues from the outset We will accompany our clients when time constraints they may have. employee’s relocation is perfect means our clients will avoid wasting time or they view prospective properties, to offer a Even when a client’s requirements are effort viewing unsuitable properties. second opinion if needed and be on hand not straightforward, we are able to rise to We also carry out thorough research to answer any questions about the area the occasion. For example, we assisted a and give our clients detailed information or property. This will put them in the best family who were relocating to the UK with every time! about the area concerning the things position for making a prompt, informed three Rottweiler dogs and who wanted a that are important to them, for example decision, an important advantage in such a rural home with easy access to country schools, local amenities, average rents, competitive market. walks. This presented a challenge as many transport links, etc. This helps them make Once they have made their choice, landlords and agents will not allow any pets an informed choice about which area will we are able to secure a competitive rent at all, let alone three large dogs! suit them best and helps us to keep the for our clients by strong negotiation, However, with our extensive contacts, property search focused on their behalf. particularly for corporate tenancies, which we were able to provide the family with a When it comes to finding the property appeal to both agents and landlords. number of properties to choose from, all of itself, we utilise the strong relationships We will ensure our clients are in a strong which matched their requirements and had that we have with a large network of letting position and also use our knowledge of landlords who were happy to accept the agents throughout the UK who will always Landlord and Tenant Law to look out for dogs. The family were delighted with the inform us first – before even marketing it their interests by checking the tenancy home we helped them to find. elsewhere – that a suitable property has agreement, inventory and terms and In the fight to secure the best rental Contact our team today become available. conditions of the tenancy thoroughly before options for people moving to the UK, Paul Coy, 087 065 2854 or [email protected] While many prospective tenants are they commit themselves, and negotiate relocation agents provide increasingly under pressure to take the first thing they better terms if necessary. significant support. Eileen Lawlor, 087 991 5856 or [email protected] www.irishrelo.com can get, our links with all the best agents Our role is to listen to what our clients www.relocate.uk.com

Autumn 2012 11 MIDDLE EAST MIDDLE EAST What now for the Middle East?

OBODY can deny that the economic issues that make up this in an attempt to highlight the issue. relocation map of the Middle remarkable region, as a starting point for Saudi Arabia: Although there is not a specific law East has changed dramatically those seeking to relocate individuals and in Dubai that stipulates how foreigners N in the last 18 months. families there. should dress, expats should respect local Many countries of the Arab Spring – Do’s and Don’ts traditions and beliefs when in public. Tunisia, Egypt, Yemen, Libya and Syria – The growth of relocation IN THE Kingdom of Saudi Arabia, If inappropriate dress is identified in a have seen uprisings ranging from peaceful expatriates usually live within shopping mall by a local Muslim, for to more aggressive to topple regimes that expertise in the Middle East compounds to ensure their security as example, the Police might be called. In have for years oppressed their people and Despite a few ‘no go’ areas, the Middle well as afford them and their families the some circumstances, people have been abused the resources of their countries. East has for several decades been a region comforts the are accustomed to. Cross issued with fines and, in extreme cases, With the exception of Syria, where the of opportunity for countless thousands cultural training is highly recommended. been imprisoned and deported. future is currently far from certain, all the of expats from Europe who have taken School buses and shopping buses are above mentioned countries overthrew their their skills and expertise to these rapidly available which is an important asset There is a wealth of developing countries, bringing their families Legal Issues regimes and are on their way to building is because women cannot drive in Utilising the expertise of local destination with them. Today, the Middle East offers support available to anyone a new tomorrow which has to be more the kingdom. Women’s dress code is service providers can prove especially more such opportunities than ever, against capable in facing all the problems that particularly strict and all should wear an important when the unexpected occurs a backdrop where previously difficult contemplating a move to tormented them like unemployment, social Abaya (cape) and a scarf. in the Middle East. This is certainly true cultural differences are very gradually being justice and availability of food. Most of the compounds in Saudi if the worst happened and an expat lost eased through greater understanding and one of the most intriguing Some other countries like Bahrain is still Arabia offer facilities such as gate their partner, as they could also lose their mutual respect. torn internally between Shiite and Sunni security, shuttle buses to shopping financial security. Supporting relocation needs, many and unpredictable population and their needs, while countries areas, school buses, indoor and “If a spouse were to die intestate (without specialist companies have been expanding like Jordan, Kuwait, Mauritania, Morocco, outdoor swimming pools, restaurants, having made a will), then local Sharia across the region, including Global regions on earth, where Palestine, Sudan and Saudi Arabia have all supermarkets, laundry services, kids Law would be enforced,” explains Shirley Relocation Consultants (GRC) which has experienced smaller uprisings which have coaching, satellite, cable channels and Doran, relocation manager for Santa Fe. countries with great recently announced a new service in Egypt been controlled so far with little change. internet connections. “Bank accounts and any financial assets for furniture rental and new immigration At the same time, other wealthy and would be frozen, sometimes only a couple peace and prosperity are peaceful states such as those in the United teams based in Saudi Arabia, Turkey and relocation service company, has purchased of hours after their loved one’s death. Not Arab Emirates continue to invest heavily in Cyprus, together with its presence in neighbours with those that business rival Nomad Relocations to only can the authorities determine what will economic development, attracting massive Iraq including Iraqi Kurdistan with a team expand its regional reach. Nick Digby, happen with family assets but children’s international interest and resulting in local that provides relocation and immigration are experiencing major Managing Partner of Echo-Xpats, said, guardianship could also be in jeopardy. populations that are far smaller than the services on the ground. “However, we are “The purchase of Nomad was a logical “This situation can easily be avoided by immigrant population. avoiding all conflict areas in Iraq,” says a upheavals. Largely written step for us. By merging our resources, we ensuring that you and your partner have a This special feature touches on the company spokesman. are now able to offer valid will in place.” amazing mix of cultural, political and Echo-Xpats, the Dubai based premium by Mona Redwan of Global our services in Abu Debbie Powell, director of Enigma Dhabi, Bahrain, Kuwait, Relocations, points to a new law affecting Relocation Consultants Oman, Qatar, and expats in Dubai. All expats must now have Getting around locally – by plane in the major cities of their tenancy contract registered with Ejari (below), we have added in order to apply for the residence visa for WHILE day trips to a different city or in the case of Europe even a different country Saudi Arabia – Riyadh, Jeddah, Jubail, Al their dependants. contributions from several are common place in the West, in the Middle East with all the red tape associated For this process they will need the with immigration, high internal airfares and general lethargy around timekeeping, Khobar and Dammam”. Another specialist original tenancy agreement, a copy of the other global mobility the planning of regional travel was not so long ago akin to the same complexities of tenants passport and visa, the title deed or planning the annual family holiday. expanding its services specialists across is Santa Fe, which this year opened a an affection plan issued by the Municipality That was until the advent of the low cost airlines that have opened up the skies and or Land Registry (a sales and purchase in the process allowed intercity day travel to become a very real possibility for people new office in Doha, Qatar, run by general the region. manager, Ravi Rajamani (above). agreement is not sufficient), a landlords in this part of the world. passport/visa, and the DEWA Receipt for Dubai is unquestionably the leading hub in this area with deposit in the name of the tenant. There FlyDubai operating from its own terminal at the international Culture and Customs are other rules and regulations that need airport and neighboring Sharjah hosting Air Arabia. Both airlines Expats in the Middle East should ensure to be adhered to, especially for assignees cover the major cities across the Middle East with increasing that they dress appropriately in public who wish to sponsor their families. frequency, and when combined with the scheduled flights of so as not to offend local people. In a the traditional airlines, flying to Riyadh, Doha or Kuwait as a conservative culture, where the abaya day trip is increasingly the norm. (a black cloak) and the niqab (a veil) is Immigration challenges There is something oddly reassuring about recognizing the traditional dress, showing skin can easily Like other specialists in the region, same faces that flew with you in the morning, getting on the cause offence. Global Relocation Consultants (GRC) is evening commuter back to their families after a day’s work. This All shopping malls in Dubai have notices faced with many immigration challenges is especially the case when you remember that only five years asking customers to cover up from their due to the current volatile political situation. ago this would have been near impossible. by Sebastien shoulders to their knees. But some locals “Those conditions makes all assignees Intouch Relocations continues to augment its presence in Besson, group do not feel that this is enough and are weary of leaving their passports and official the Middle East with the opening of a new office in Al Ain. The managing upset by many Westerners who do not documents with GRC to process their WP operation will provide relocation services in the form of home partner, Intouch respect their local customs and beliefs. In and visas,” says Mona Redwan of GRC. search, education, orientation and settle in support to assignees. Relocations fact, a group of Emirati women have set up “In addition, bureaucracies in the ME SCALING THE HEIGHTS: The Burj Khalifa in Dubai is the world’s tallest www.intouchreocations.com a Twitter campaign called #UAEDressCode create additional challenges by sticking to building, a symbol of the wealth found throughout the United Arab Emirates.

12 Autumn 2012 Autumn 2012 13 MIDDLE EAST MIDDLE EAST

ATTRACTIVE: Typical expat rental properties offered by GRC in the Middle East (left); the entrance of the ISL School in Qatar; ISL students benefiting from state of the art equipment (opposite).

a timeline in finalising all those documents, Religious events establishments. The Eid El Adha is also thus creating tension for the assignees.” Regional religious events and holidays celebrated in late October with a Generally, GRC faces expat requests to regional holiday. Qatar: Getting ready for 2030 have a direct effect on the relocation live in more secure areas such as process. Ramadan (Muslim’s Holy month) THE NEW state-of-the-art Doha largest such endowment of a medical and tree decorations are very common in Doha security guarded compounds and which is a regional event shared by the entire Renting and buying property International Airport inaugurated this research centre in the world. in December.” are naturally closer to their respective Muslim world and lasts for a month There are no restrictions on the types of year in Qatar excels in modernity and A massive influx of world class skills, Families relocating to Qatar could find embassies. “They also prefer to put their beginning around mid July. During this properties that foreigners are allowed to minimises the distance for passengers to expertise and labour is necessary for the that one of the major challenges they face children in foreign schools that have more month most companies and government buy in the Middle East, except for some walk between connections. Yet this is the construction of such an ambitious vision is that of adequate schooling. foreign pupils than local ones,” says Mona. offices work for between four to five hours countries like Qatar where expats are only tip of the iceberg when it comes to the over a relatively short period of time. With “It is very difficult to find places and, “This is more common in countries with a day, directly affecting the scheduling of allowed to buy properties in some areas development plans of this vibrant country. a population of over 1.7 million, Qatar is a unlike the UK, there are few relocation and sporadic riots still taking place such as any relocation agent. and are eligible to use them only for 99 The State of Qatar was founded in 1971 bustling and peaceful multi-cultural, multi- education consultants to assist them,” Jordan, for example. Not forgetting that The whole of the Muslim world years. under a Constitutional Monarchy which racial and multi-religious society where says Heather Mulkey, group marketing and generally, rental fees have reduced in most celebrates the end of Ramadan with Most expatriates coming to work in the was approved by its citizens and led by abilities and skills from all over the world admissions officer for the International of the Arab Spring countries.” the Biram or Eid al Fitr which is a two to Middle East rent their houses because they His Highness the Emir Sheikh Hamad are imported in order to speed up the School of London (ISL) Group. “Families Laws and regulations for the expatriates three day festival that might expand to 10 are coming to work for a short period of bin Khalifa Al Thani. The nation has been fast-paced development process. Local need to begin applying (especially for working in the Middle East is sometimes days if extra holiday days can be added. time. In all countries in the region you find growing about 20 per cent per annum and citizens comprise about 20 per cent of the primary places) as soon as they know they restrictive. For example, in Algeria or Qatar In October, the Hajj (Pilgrimage) sees that some areas are more popular with Qatari society enjoys the highest per-capita total population. may be moving.” you cannot relocate expats without the around five million Muslims travel to Saudi expats because they are greener, quieter or income in the world (USD 94K). The place of women in Qatari society ISL Qatar began in 2008 when ISL pre-approval of the appropriate ministry Arabia, thus limiting the expat relocation closer to their work or children’s school. “This high quality of life, sustainability and has been fast evolving with incentives for was invited by the Outstanding Schools based on a given quota allocated for each to Jeddah during that time, not just due It is relatively expensive to rent good prosperity of Qatar is built on its natural women to occupy professional, academic Oversight Committee of the Supreme company. In addition, in Algeria an extra to heavy traffic but closure of official Saudi quality property in the Middle East resources as well as its careful planning for and political positions alongside with men. Education Council to open a school. ISL level of challenge is faced due to processes compared to Europe or the USA. Houses an educated and knowledge-based future,” Qatar ranks number 12 among 175 Qatar was the first of three ‘outstanding and regulations that can change overnight. and apartments are similar to their western says Iara Lindemann, head of secondary for nations in the international security index; schools’ to be invited to join the In Saudi Arabia, the country puts more counterparts and can be either furnished the International Schools of London (ISL). its society is proud to be one of the most Outstanding School Initiative. The school effort in employing local personnel, or semi-furnished. The real estate market “Its natural resources, for example, secure and peaceful nations in the world. has been highly successful and is already thus limiting the possibility of has been rapidly growing over the past have been developed into a state-of-the- Citizens, visitors and expats experience expanding with construction underway bringing in new expats few years, housing availability is still quite art natural gas export model providing the traditional hospitality and warmth of the to add more primary and secondary or renewing work and limited and good properties do not stay significant capital inflows capable of funding Arab culture. Although the English language classrooms and a library. residency permits. long on the market. Some rental properties the growth of the non-oil sectors of the is widely utilised, the learning of some ISL Qatar is currently one of only a few are older and may lack modern facilities economy, a key strategic objective.” basic words, numbers and expressions International Baccalaureate (IB) World and yet have their charm and their clients. The Emir’s ‘National Vision 2030’, in Arabic is highly regarded by the local Schools in Qatar, authorised for both the Most semi-furnished rented properties which is being delivered through the population, greatly improving the quality of Primary Years and Diploma Programmes come equipped with modern bathrooms, ‘National Development Strategy (NDS)’ the interaction between foreigners and local and a candidate school for the Middle AC’s and other kitchen appliances. Villas includes a forward-looking goal to create a residents. Years Programme, the authorisation for in secured gated compounds start from a ‘knowledge based society’ by emphasising “The ways in which most people behave, which will occur this autumn. rental base of 6,000 US$ per month. Those education, sports and health. dress, eat, interact and deal with all “We have experienced great pressure for villas have gardens and (in some cases) The Qatar Foundation (QF) has aspects of their lives clearly emanate from places,” adds Heather. “In some grades private pools and can be a unit within a developed ‘Education City’ in the capital, the Qur’an and from the Islamic tradition,” in the Primary, we have had three or four compound or can be a stand-alone villa. Doha, which hosts six leading American says Iara. “However, the expat community times more applications than we have Outside these compounds, rented villas universities in an amazing display of enjoys total freedom for practising religion places. As we are expanding in Secondary, can be found between 2,000-3,000 US architectural marvels. ‘The Sidra Medical in the many churches and temples which there are still places available in some dollars per month. and Research Project due in 2012 is a have been built in Qatar. grades.” In Algeria, renting is simple, by a contract high tech facility that will not only provide “In principle any non-Muslim The school year will began in September registered legally at a notary office. The worldclass patient care but will help build manifestation in public, other than in with a new Head, Christopher Charleson, only obligation for the expat is to have Qatar’s scientific expertise, funded by a purpose built churches or temples, is not who joins a strong team of IB educators. residency otherwise you can have the USD 7.9 billion endowment from QF, the permitted, however, for example, Christmas www.islqatar.org (Continued on p16)

14 Autumn 2012 Autumn 2012 15 MIDDLE EAST Eqypt: It’s business as usual established THE POLITICAL turmoil that has occurred in Egypt since the beginning of 2011 with the destitution of Hosni Mubarak has highly influenced all areas of the local economy including the relocation business. The market has suffered acutely from the anxiety over an economic collapse. Some sectors, like tourism have been particularly hit. In November 2011, Standard and steady STUNNING: The Dubai skyline. Poor’s downgraded Egypt’s sovereign debt rating after clashes. The cut meant the lack rent under the name of the company. of investor confidence in the Egyptian military’s handling of the Buying property is limited only to Algerian interim period. citizenship but you can overcome this by Extending Today, the changing of the political landscape has also purchasing in the name of a company that spurred fears with the dissolution of the Islamist-led parliament you own (expats can have up to 49% of on June 14 by the Supreme Court at the benefit of the military the company shares). and the election of the new president Mohamed Morsi, the Your Reach While there are more and more agencies Muslim brotherhood candidate on June 24. that work to rent out properties in Morocco, Recently it has been a trial of strength between the two normal procedure is somewhat different parties. Consequently, some international companies have than that in the west. The basic process reduced their activities and limited the number of expatriates. is straightforward, utilising the services of According to one of the main international moving companies agencies or local representatives (called constant in Egypt, the number of departures of expatriates were stable in by simsars). You negotiate an agreeable price, 2011 compared to 2010 but the number of arrivals decreased Elizabeth Garforth, pay the agent one month’s rent for their by 20%. However, 2012 shows signs of stabilisation and several managing partner, services, pay two months deposit and major companies are back to investing in various fields of the Cairo Relocations the first month’s rent, and sign contract economy. papers. Buying property is similar, but The rental prices for housing in the neighborhoods popular to expatriate families Paragon Relocation is celebrating 25 years of service requires a much more detailed legal process. have dropped consistently since the 2011 revolution and landlords are much more Renting a property in Jordan is a simple inclined to negotiate prices. This trend is quite a relief as we have noticed that certainty and excellence in 2012. Through our process with renting and buying fees many multinational companies are cutting costs and therefore reducing the housing commitment and dedication to global corporate increasing according to the area. During allowances. summer, buying and selling properties We also noticed in 2011 a change in the family structure of the assignees we relocation, we have grown to become a partner of reaches a peak, directly affecting prices. assisted. Indeed, we had many single junior staff or couples with older children that However, it is harder to secure an apartment already graduated and therefore not following. choice for many corporations throughout the world. in a highly reputable area at the right price In 2012, we relocated more families with children and the international schools are secure As the mobility industry evolves, put your trust in in comparison to local levels of income. back to being full in some grades. Cairo Relocations has not suffered from the consequences of the revolution. As a one of the most experienced, stable companies in the Tapping in to the region young company in full development, we have seen our activity expand a great deal in industry…Paragon Relocation. Throughout many countries in the region, 2011 and 2012. tap water is generally not safe enough The security situation is under control. Although an increasing number of assaults We are a full service global Relocation Management for Western stomachs. Some people boil have been reported in the past 18 months, the situation in Cairo is much calmer water before usage and GRC recommends compared to many major capitals. company offering: buying bottled water, always checking that However, precautions are to be taken and locations such as Tahrir Square are not it is sealed before purchase. recommended during demonstrations. t Global Mobility Consulting Services Despite this minor setback, the Middle The immigration procedures are back to the usual time frame after several months of East continues to provide European tightened procedures for the obtaining of work permits for foreigners. unwavering t Domestic Relocation Services expatriates with exciting destinations, a For the next few months, the Morsi government faces an immediate challenge to t International Relocation Services well-established and growing network of restore confidence in the economy and among the international players. specialist support and an opportunity to We are confident that Egypt with its strategic position in the region will continue to be t Global Assignment Services escape from the economic downturn that a major player for multinational groups and therefore bring on more foreign assignees. continues to affect most of Europe. t Worldwide Destination Services www.cairo-relocations.com sure www.grconsultants.org t Group Move Management t Mortgage Services Israel: Watch Morocco: Closer to Europe? t Visa and Immigration Services this space! MOROCCO has standard relocation can be completed within a week or two, procedures. It is a reasonably accessible sometimes even more quickly. The Services Worldwide country to most foreigners and enjoys high last portion, whether it be acquiring EMEA The Americas APAC THE ONE Middle Eastern country where level of security, little threat of massive appliances and furnishings or obtaining t: +353.1.811.6630 t: +1.972.819.5100 t: +852.2907.5880 the culture is radically different is Israel, riots and fairly supportive importation internet subscription, can seem to drag on w: paragonrelocation.com e: [email protected] with its strong links to the West and its regulations with the normal amount of interminably. complex make-up which attracts global bureaucratic inefficiency. This and any “The solution is in proper management headlines on a weekly basis. other local problems faced can be easily of expectations,” explains Elena Danilova Due to the complex nature of this Simply hold your surmounted by having a local agent handle of Global Relocation Consultants. “Nobody country and pressures of space in this Smartphone over the those procedures. should expect if something starts smoothly issue, we will be including a special Microsoft Tag In Morocco there are two areas of that it will continue on the same path. feature on Israel in the next printed challenge, one involving the ‘rhythms of Another solution is to collaborate with Get the Free Mobile App at http://gettag.mobi issue of The EuRApean, with major life’ and the other involving the actual trusted locals who can guide the expats contributions from Corporate Resources paperwork requirements for residency. through the process of becoming a Group (Israel) and Ocean Relocation. The first 80 or 90 percent of the process resident of Morocco.”

16 Autumn 2012 PR201-061212-EuRA Summer12

PR201-061212-EuRA Summer12-v1.indd 1 6/22/12 8:38 AM CONGRESS CONGRESS Swedish smorgasbord of success

ILLUMINATING: MC, Frances Edmonds (centre) pauses to watch one of the AV A meeting of minds, a chance to learn and presentations with the audience. Below, from left: delegates enjoying one of the many seminars; exceptional award winner Helmut Berg; the Clarion Sign Hotel, share best practice while renewing contacts home to the Congress; time to make new friends; EuRA CEO Tad Zurlinden and President Åse Löfgren Gunsten at the Gala Dinner; Colin Moon delivers a with very talented people ... EuRA’s 2012 hilarious keynote speech; high flyers gathered from around the world. Congress was this and so much more.

TOCKHOLM, capital of Scandinavia and Europe’s industry is today and how it will develop over the coming years two new forums to support HR needs and encourage dialogue Scandinavia and a terrific venue for EuRA’s main networking ‘Venice of the North’, hosted this year’s EuRA in response to the economic uncertainty in Europe. between GRMCs and DSPs. event of the year. International Relocation Congress – and what a Representatives from the corporate world discussed how their On the social calendar, three evening networking parties were The Gala Dinner was also the scene for the inaugural EuRA S smorgasbord of delights it turned out to be. mobility programmes were evolving and there was much focus enjoyed, with the highlight being the Gala Dinner which took Award for Exceptional Services to Relocation. This honour was The event, the 15th to be held, has become a on the supply chain management issues that exist between place in the astonishing Vasa Museum, host to a complete 16th given to Helmut Berg of RSB Deutschland, who, stated the EuRA highlight in the relocation calendar and EuRA was delighted to global relocation companies and regional and local destination century galleon, whose ignominious fate was to sink just 800 Council, has truly been a leader, innovator and promoter of our welcome 600 delegates to the city. service providers. metres from the shore on its maiden voyage. industry over his 30 year career. Over the three days of the event, EuRA held 20 plenary and During three days of discussion and analysis, many new ideas Brought up from the deep in the 1970’s, a painstaking 20 The 16th Congress will take place in Bucharest, Romania from breakout sessions focussing on where the global mobility were formed and EuRA will take forward the work, initiating year restoration project resulted in the most visited museum in 24-26 April 2013. Full details online: www.EuRA-relocation.com

18 Autumn 2012 Autumn 2012 19 AFRICA AFRICA Africa is a continent with huge contrasts, colours, cultures and misconceptions. Anne Bentley of Elliott Corporate Relocations takes us through some of them and offers sound advice for those contemplating a move to any of its 54 countries.

• Forms of Address – initially formal, with particular emphasis on academic qualifications especially in East and West Africa • Greetings – warm handshake and always business discussions IN TO prefaced by expressed interest in well-being of family/mutual contacts/’neutral’ interests (e.g. sport) but avoiding any politically sensitive issues • Decision making – consultative and quite lengthy, which can be frustrating • Risk – preference for stability and uncomfortable in high risk situations • Time – often referred to as ‘Africa Time’ is plentiful, and the time that is needed is the time that is needed (see the wheel above)! HERE is always some risk associated with relocating employees and families to a new location, and moves into Language Africa frequently introduce some unusual and unforeseen Most Africans speak multiple indigenous languages and typically T challenges. Doing business successfully in these new also speak and understand a European language (to various levels environments can be richly rewarding, but usually require a more of proficiency). That language will depend on the language of the flexible approach. Employers are re-thinking expatriate policies, country which historically colonised or traded extensively with them. selection processes and risk management to ensure that they are Broadly speaking, the business language of sub-Saharan east aligned to on-the-ground realities. and southern Africa is English, with the exception of Angola and Key risk factors associated with moving expatriates into Africa: Mozambique where Portuguese is the lingua franca. West Africa • In many African countries there has been rapid urbanisation, is predominantly French speaking, apart from Ghana and Nigeria. accompanied by chronic poverty, which has not been matched by Arabic is the predominant language of north Africa. well-planned infrastructure or good governance. In this environment, crime and corruption can flourish. Religion • Political and civil unrest can also be a feature, making some Religion plays an important part in the life of Africa’s people and locations in Africa extremely volatile. is, and has been, the source of conflict in both east and west Africa. • In many of the developing countries in Africa, good healthcare The dominant religions on the continent are Christianity, Muslim and facilities are scarce and can be expensive. Tropical diseases such as traditional belief systems. malaria are a risk that need to be managed. Broadly speaking, north Africa is predominantly Muslim and • Many African countries suffer from a lack of road building and southern Africa, Christian. However, many countries on the continent maintenance, erratic supply of electricity, and poor water quality. The will have a mix of both major religions to a lesser or greater extent. scarcity of secure, expatriate level housing and suitable schooling is also problematic in some of Africa’s major cities. Safety & Security To manage the safety and on-the-ground realities of expatriate The single most common concern for all expatriates contemplating employees and their families, the services of the very best specialist an assignment to Africa is that of personal safety. The majority of service providers are needed, to give trusted advice, careful planning Africa’s people are peaceful and welcoming to expatriates. The and flexible but comprehensive polices. continent’s turbulent history of conflict, competition for resources, Africa is diverse both in terms of culture, language, religion urbanisation, and the disparity between the rich and desperately and climate as well as practical challenges and socio-economic poor, are some of the social factors that have led to high levels of conditions. crime on the continent. Although it is extremely difficult to capture commonalities for such a Crime is often opportunistic, and with quality professional advice vast continent, there are some which have a strong influence on living and common sense precautions one can avoid becoming a victim. in these locations. Best practices include: a risk assessment of the location by professional security experts; establishing security guidelines upfront, Culture including approved areas for housing, type of housing and minimum Africa is incredibly rich culturally, with unique cultural differences. required security installations (secure compounds for example as Here are some cultural characteristics that are common throughout opposed to free standing homes); one-on-one security briefings for SAFE SENSE: Employing a good local specialist service provider will the continent: newcomers; accompanied home finding programmes (relocation greatly boost the safe and enjoyable experiences of expats in Africa. • Relationships – particularly important and carry high emphasis service provider aligned to company security policy); and practical Picture courtesy Maputo Relocation Solutions when doing business settling-in services. (Continued on page 23)

20 Autumn 2012 Autumn 2012 21 AFRICA

Housing COLOURFUL SIGHTS: The There is generally a shortage of quality, whole of the African continent secure housing available in most of Africa’s is a rich cultural mix. capital cities with the exception of South Pictures courtesy Maputo Africa’s major cities (Johannesburg, Cape Relocation Solutions Town, Durban and Pretoria) and some of north Africa’s cities. There are new housing developments under construction in high volume emerging markets such as Lagos (Nigeria), Luanda (Angola) and Nairobi (Kenya), but demand is typically higher than availability and rentals are extremely high. Housing in Luanda is currently ranked as the most expensive in the world. Inflation is typically higher than in western economies, and combined with housing shortages, rentals can fluctuate considerably. Leases are pro-landlord, and with the exception of southern Africa, diplomatic clauses are resisted. Rents are payable Experience Global upfront either quarterly, annually or for the entire period of the lease. Leases/ offers to rent need to be turned around, Only five of the 54 Healthcare and deposits paid very quickly to avoid Health risks vary considerably across the Apartment Living losing properties (deposits are often paid African countries do not continent. For example, in tropical central even before the lease is signed in order to Africa, malaria and other tropical parasitic secure a property). have some oil exploration diseases are endemic, and professional It should not be assumed that interim advice should be obtained prior to housing solutions such as corporate or production activity assignment on the most appropriate serviced accommodation or rental furniture immunisations, and other precautions to are available. Protracted hotel stays can going on be taken – www.netcaretravelclinic.co.za is often be the norm, especially in the less a good source of information. developed and lower volume locations. solutions such as debentures, booking Healthcare services are variable. Private Immigration, shipping and clearing of and paying for a certain number of places healthcare in South Africa, for example, is household goods shipments can take a in advance, or even going so far as excellent and of an acceptable standard for considerable length of time and careful investing in additional facilities. routine medical interventions in other major planning around realistic assignment and cities in Africa. Without exception, state lease start dates is essential to contain Infrastructure healthcare services are under-resourced costs. A combination of lack of investment in and not of an acceptable standard. Private infrastructure and mass migration from health insurance, including evacuation for Schooling rural to urban areas has put considerable extreme medical situations, is essential. Although Africa’s larger cities have strain on roads, sanitation, electricity International SOS (www.internationalsos. good quality international and/or private and water supply. The impact of this on com) is a French organisation that provides schools, availability of places is limited. expatriates/families in cities like Lagos health and emergency services throughout Identifying suitable schools and submitting Luanda and Nairobi can be huge. Africa. At The Ascott Limited, we offer over 25 years award-winning experience applications well in advance of assignment The number of vehicles and people of delivering quality serviced residences and apart’hotels in over 70 cities start date is recommended. Companies on the move on often deeply pot-holed, Summary worldwide. Choose from the exclusivity of Ascott The Residence, the anticipating significant numbers of poorly signed and maintained roads Africa is a continent of vast potential expatriate families moving into such a city and sidewalks (overflowing with informal and endless possibilities. Its people are vibrancy of a Citadines Apart’hotel or the homely warmth of a Somerset may need to consider creative admission traders) is at times nothing short of chaotic. generally entrepreneurial, warm, hospitable Serviced Residence. Wherever you stay, you’ll benefit from the privacy and It can take hours to travel 10 kms, and and proud. They are all seeking a better space of your own apartment while enjoying the services and convenience the driving style is ‘robust’ and noisy. In life for their children, and value education of a hotel - perfect for an overnight business trip or longer term stay. Nigeria in particular, the use of horns is a and employment opportunities highly. constant background of getting around. All Multinational companies and a ‘new breed’ of the above are somewhat overwhelming of expatriate employees can, and do thrive to the newcomer. Nairobi, for example, has on this ever changing African continent. almost no signposting. A driver, at least There is a requirement for flexibility in In Europe, choose from 43 locations including six in London: initiually, is a prerequisite in these locations. terms of expatriate policy, costs, and Careful consideration should be given the people deployed. Pre-assignment • Ascott Mayfair London • Citadines Prestige Trafalgar Square London to selecting a home in close proximity to assessments of the employee and family • Citadines Prestige South Kensington London • Citadines Barbican London school (for families with children) and office for suitability to working and living in Africa to avoid excessively long commute times. are important. Some survive, others thrive. • Citadines Prestige Holborn-Covent Garden London • St Marks Apartments Power outages in many of Africa’s cities are commonplace, and it is essential in Elliott Corporate Relocations is based in Nigeria, for example, for complexes/homes Johannesburg, South Africa and has been to have a back-up generator. Water supply providing mobility and immigration services can also be either erratic, not drinkable or throughout the continent for nearly 20 To book one of our 22,000 apartments worldwide, call 020 3119 3400 or go online at www.the-ascott.com both and either bottled or treated water years. To discuss your corporate arrangements email [email protected] should be used for drinking and cooking. www.corprelo.co.za

Autumn 2012 23 2818_0608_EuRApean_ReloMoreThanHS_RUK_4S_Layout 1 06/08/2012 16:09 Page 1

AFRICA

IN TO MOZAMBIQUE: a country in ascendance HE MOzAMBICAN economy Madalena Baptista da Silva of Maputo Relocation has enjoyed 7-9% growth rates during the last decade but the Solutions gives a brief overview of this fascinating land T party has barely started. In fact, the recent natural gas discoveries and the imposed restrictions on the number of massive coal-producing potential of the foreigners that companies may hire to country have caught the eye of investors work in the country with the intention of from all areas around the globe and, tackling perhaps the biggest obstacle unsurprisingly, of the biggest companies on that it faces: a young, poor and vastly the planet, with everyone hoping to tap-in unemployed population in dire need of jobs at the right time and explore the massive and training. In contrast, money is pouring potential that sits on 2.5Kms of pristine in and projects of all sizes and shapes are coastline of the Indian Ocean. blossoming in the country, in particular in Those who had the vision to make the the provinces of Maputo, Sofala, Nampula, trip years ago and invest in the country Tete, Niassa and Cabo Delgado. will probably tell you that it is “Maningue Regrettably, lease and real estate prices nice” to live here. Quite often one hears have shot through the roof as well due of someone who came for a six months’ to the demand far exceeding the offer assignment but has been here for years, WELCOMING: Madalena (left) and her available in the residential and commercial sometimes decades. However, it isn’t colleague Marta Tinto-Coelho Roff. markets. Although the real estate sector always easy to adapt and learn the has also jumped on the bandwagon, charm of the Mozambican way of life, in 20 years ago, one would be a fool not to rental prices in prime zones rival those in particular for those who can’t handle the expect that the country is still considerably practice in similar neighbourhoods of the disparity of living in the thriving economy short of local qualified staff. Keen and majority of cities in the world. And our of an impoverished sub-Saharan country. focused on changing this status-quo, the experience tells us that they will probably

After survivingaf anuncio a brutal MRS civil copy.pdf war roughly 1 12/07/18 Mozambican 15:54 Government has nevertheless keep on increasing until the market is able

More than just a school making your Families just know when a relocation works. Whether you are a mom or dad, toddler or teenager, HR or relocation professional, move sucessful from Texas or Tokyo, when all the pieces come together, it can deliver one of life’s most rewarding experiences. ACS understands Mozambique's leading Relocation Company, offering the complex needs of globally mobile families. We have partnered the relocation industry since 1967 to meet the many challenges the support you need for your business. that face international families. Our campus-specific Admissions, Housing and Transport experts work closely with parent-assisted C Combining custom tailored solutions and local knowledge Welcome Teams, International Groups, Parent/Teacher Organisations and Buddy programmes to create a smooth, seamless and happy transition. That is why each year literally hundreds of families from more than 50 countries make ACS 'the' regional solution M to ease and fast track your new life in the country. Pre-assignment programme // Home finding and Settling-in // Orientation tour to their educational and lifestyle needs. Y School assistance // Cultural support // House staff hiring support CM To find out more about us, and our world renowned programmes, please visit www.acs-schools.com Immigration services // Departure programme Alternatively call either ACS Cobham +44 (0)1932 869744, ACS Egham +44 (0)1784 430611 or ACS Hillingdon +44 (0)1895 818402 MY

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Av. Julius Nyerere, 657, 2º andar - porta 4 Maputo Moçambique Tels: (+258) 82 727 54 27 / 82 318 15 60 Tel / Fax: (+258) 21 49 73 23 [email protected] www.maputo-relocation.com

Autumn 2012 25 AFRICA

STRENGTHS: A peaceful country, warm culture and fair quality of life. GROWING: Maputo is attracting global energy companies.

to respond to the growing demand. Until multiple origins in making the transition warm culture and a fair quality of life. Even then, an expat can be sure that it will take to a new life in Maputo, just as we did so, in Maputo, cultural barriers can be some time to find a house. It also takes some years back. Having gone through many. Timing is different, the warmth and local insight and a killer instinct to secure the experience allowed us to pin point the closeness of the beach gives the feeling of a house that can be called home. In a services that would most likely be sought almost being on holiday, but in fact, work is deregulated real estate market, contracting by companies, individuals and families hard and very intensive. specialized assistance may prove to be taking the same step. Medical care has improved immensely the decisive factor in the search for the Many people have mixed feelings and as result of a substantial effort from appropriate office or the house in which wrong perceptions about moving to the Mozambican Government and the you’ll live in the next couple of years. Mozambique. Violence, poor health care, humanitarian and financial assistance Maputo Relocation Solutions is proud lack of good schools and infrastructure are of donor countries. Maputo now boasts to be the first Mozambican company to the main concerns. To some extent, they two private hospitals and several private exclusively provide relocation services, have sound reasons to be worried – until medical clinics. having assisted numerous expats from they arrive and find a peaceful country, a Mozambique also offers a variety of international schools, with some currently by Paula Brandberg of struggling with the need to expand and A view of the sea harbour the rising demand for vacancies, Moving-On to Mozambique an issue that our clients often refer as being a decisive aspect in the decision to WHEN moving to a coastal city like of international staff arriving far exceeds the accept or refuse the offer of employment. Maputo, most expats wish for a view of offer. On average, a 3-bedroom apartment All foreigners are required to obtain a the sea and most families for a house in a popular area will range between USD residential permit and those who’ve been with a garden. However, descriptions are 3,500 -5,000. A higher floor will most likely hired to work in the country also need to often misleading: a ‘twin house’ can be mean a view of the sea. A 4-5 bedroom secure a work authorization from Labour a first or second floor apartment with an house, semi-detached, terraced or in a Authorities but, with the right guidance and independent entrance, or a semi-detached condominium, costs between USD 6,000 preparation, this time-consuming process house; a ‘duplex’ can be a 2-storey and 10,000. If the lease agreement is can be easily dealt with. Having set aside apartment in a block of flats, or two units made with a company, 14% tax is added the red tape and bureaucracy of those with a common wall; ‘luxurious’ may mean to the rent. For the individual, the tax is the permits, you’ll have time to work and enjoy that the previous white bathroom now has responsibility of the owner. the various trendy restaurants, bars and black tiles and recessed light; the ‘four Despite several construction projects nightclubs, shopping malls, supermarkets, bathrooms’ may have only shower cabins! and the on-going rehabilitation and cultural venues, and parks during your time It is not uncommon that more than one renovation of existing buildings, finding a off in Maputo. agent will show the same house and they house or apartment in Maputo, or in the A word of advice to assist in the decision work as a network sharing their tips – and other provincial capitals for that matter, is to relocate and ease the integration of their fee. The relationship with the agent not for the faint hearted consultant. After We pull together to bring foreigners and their families would be to and relocation specialist is important. much search, selection, negotiation and know the history and reality of the country, Speed is essential, for houses will be taken persuasion to secure properties and finding the local culture, and the excessive cost at a fast pace. the right match for clients, we can assure of living conditions. The sooner these In new residential areas, houses tend to the expat family that they will have a good you the best serviced obstacles are overcome – i.e. health, be monuments – and totally unpractical. house, space for the children to play, an education, housing, local laws and required There are very few houses with large extra room for the parent to work at home, permits – the sooner the assignee will be gardens in the city, and they seldom good access to the school and, yes, even a able to perform in the position for which he appear on the market. Pools are becoming view of the sea! apartment options. or she was hired. Moving to Mozambique common, but they can take the whole of One frustrating thing for many expats can then become a pleasant surprise. the tiny yard. is the long wait for work and residence Joining a professional team with There is no logic to the high cost of permits and having to leave the country extensive experience in the provision of monthly rentals or sale prices. Private every 30 days, without understanding what It’s challenging to find the right serviced apartment without relocation services in Mozambique may companies, donor agencies and NGOs the problem is. That also means opening be the key to ensuring a swift transition specialist help. As the UK’s best known and trusted provider are prepared to pay whatever it takes to bank accounts or obtaining a local driver’s and adjustment of expatriates and, accommodate their staff. Prices, normally licence will have to wait. With the right since 1981, we’re always at hand. consequently, a competitive advantage of paid in USD, have skyrocketed since the follow-up, it is manageable, and we have the companies who offer these services to privatisation of the housing stock. Steady regularly obtained all permits in a relatively their prospective employees. economic growth and ever increasing short period of time. Call: +44 (0) 20 8944 3612 or visit: www.apartmentservice.com Complicated Made Simple foreign investment mean that the number www.moving-on.co www.maputo-relocation.com

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Global Relocation Consultants ME & North Africa Head office: 19, Road 151, Maadi, Cairo, Egypt Tel.: +2 02 2525 5755/+2 02 2525 5618 Fax: +2 02 2525 5616 US Tel.: 1 917 – 338 – 6272 Email address : [email protected] / [email protected] www.grconsultants.org EuRA and Worldwide ERC member