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INSIDE: 5 Group Launches in UK 20 Continent of Contrasts Autumn 2012 The official newsletter for the European Relocation Association BIGGESTOUR EVER ISSUE! MIDDLE EASTERN PROMISE Destination services in the wake of the Arab Spring – special five page report Review of the EuRA Congress in Stockholm – see pages 18/19 Also inside Global networking Into Africa: the great INSIDE: 5 group launches in UK 20 continent of contrasts NEWS Training programme boosts objective for EU recognition A MAJOR new training programme will The Managing International Mobility Quality Seal. “In order to gain a specific EU bring the global mobility industry one step (MIM) programme will be launched by designation for relocation as a profession, closer to professional recognition on a the European Academy of Relocation we need to offer two accreditations; worldwide scale. Professionals (EARP) in January 2013. A personal and corporate and the new MiM fixed syllabus, four day programme, it will programme will be the first European sit alongside the Association’s existing ERQ specific programme to outline and deliver A lot in the pipeline programmes. a minimum training standard for relocation “MIM has been developed over the past professionals.” IT WAS wonderful welcoming 600 Based on four key modules each delegates to my home city of Stockholm three years by a team of thought leaders in looking at the processes, service delivery in April for the 15th EuRA International our industry,” says Dominic Tidey, EuRA’s and transferee impact, MIM will be a Relocation Congress (see pages 18/19). Operations Manager. “The EARP took comprehensive overview of our industry, It was a terrific conference and it the decision to develop a fixed syllabus delivered both face to face and online. was great to have so many delegates programme in response to the growing There will be exemptions for continue to use our event as their primary needs of HR and GRMC’s when evidencing professionals with existing industry networking and professional forum, the training delivered to key staff in their qualifications. especially in the complex financial situation supply chains.” we all find ourselves in. It was very much Dominic says the programme is also the • Full details of this new initiative will be geared towards inter-industry discussion second step to achieving EU recognition sent to all EuRA members when the and the feedback I personally have for our industry alongside the EuRA programme goes live next January. received backed up the online evaluations, which confirmed that it this approach that delegates want from the event. We are currently carefully constructing the Bucharest 2013 What Will Be Your Next Challenge? programme to focus again on the issues that face us all in terms of supply chain management, client relations and changing mobility policies. Customers continue to raise their expectations. Before then, Tad and I look forward to What is your next challenge? welcoming you to our 5th annual U.S. reception in Washington DC on October 4. There is a lot in the pipeline at the Better reporting? moment. We will be formally launching FIRST OF ITS KIND: Training delivered by the programme will be unique to the profession. Quality measurement? our new EARP fixed syllabus training programme in January and delivering the Secure access to information? first two days in Bucharest. Details are on the website and will be sent out to Award-winning Apart’hotel opens This is only possible with a system that also helps you manage members when the programme launches. THE OPENING of an upgraded property a contemporary, relaxing décor. All your business better. The 5th EuRA Quality Seal Review took in London’s Trafalgar Square brings the apartments (a total of 187 ranging place in September and the new standard Since 2005, ReloTracker has become the leader in relocation number of Apart’hotels run by The Ascott from studio to one-and two-bedroom will be published in January for all audits Limited (Ascott) to six. apartments) benefit from air-conditioning, systems, used by over 50 companies and thousands of people after July 1, 2013. Tad is meeting with The world’s largest international serviced complimentary WiFi, flat-screen TV, daily, all over the world. A professional system can help national HR groups across Europe with residence owner-operator opened its well-equipped kitchen and separate move the focus of RFPs from pricing to measurable quality of a view to creating a pan European users Citadines Prestige category property this bathroom facilities, 24-hour manned service delivery and demonstrable long-term benefits. group in 2013. EuRA will be representing Spring and within two months had already reception, user-friendly business corner, members at WERC in London and won a 2012 TripAdvisor Certificate of lounge and breakfast areas and car park. China, as well as the Canadian Employee Excellence Award for its consistently high Across the other side of the world, the Relocation Council in Ottawa, where we rating by regular site users and travellers. Ascott Limited has secured a contract will be exhibiting to promote the Quality Contact us today to discuss how we can It is the third Ascott property in London to manage its first serviced residence in Seal and the Oxford Brookes Coaching to be transformed in the last two years. Xiamen, China. Innovative Solutions for Relocation Management help you meet the next challenges! programme. The other three are in Paris. Set to open late 2012, the company May I wish you all a bright last quarter The investment of more than £6 says that the 169-unit Citadines Jinshang Relotracker.com +32 497 416 863 [email protected] for 2012 and hope that things improve million represented a complete redesign Road Xiamen reinforces its leading position across the global economy in 2013. and renovation over nine months. The as the largest international serviced ReloTracker EuRAPEAN Ad.indd 1 27/06/2012 14:25 Åse Löfgren Gunsten company says that guests will benefit residence owner-operator in China with 2 Autumn 2012 President, EuRA from an intelligently re-designed living more than 8,000 apartment units in 42 space, offering optimum comfort and properties across 17 cities. Autumn 2012 3 NEWS NEWS Margaret’s a Clear winner Families THE SECOND ever recipient of the UK Adrian Mills and Steve Marshall, European Relocation Personality of the year trophy is managing director of SIRVA, the award network Margaret Moes of Clearview Relocation. sponsor. The awards are organised by “It’s brilliant news, and well deserved” Re:Locate magazine. said Simon Bell, managing director Margaret said she was “honoured to be of Clearview. “When your company recognized for a job I love doing.” launches philosophy is all about offering excellent Last year’s winner of the Personality of the personal service, this kind of endorsement Year was Tad Zurlinden, CEO of EuRA and from your peers really means something.” ARP. Margaret won the award because, as Pricoa Relocation UK (now Brookfield in the UK one of her referees said, “Margaret is a Relocation Services) took the award for great ambassador for relocation, has been Best Relocation Strategy/Policy. As in THE DREAMING spires of Oxford, UK were UK network across all sectors and provide READY TO NETWORK: Wendy Wilson at the forefront of service delivery and previous years, UK Relocation Service the setting for the launch of the Families a forum of exchange for globally mobile (left) and Claire Snowdon (centre) with innovation, and is always ready to share Provider or Team of the Year was the in Global Transition (FIGT) affiliate this professionals, families and students,” says special guests at the FIGT UK launch. knowledge with colleagues and peers.” category with the highest number of summer. Claire. communities in the area.” explains Wendy. The trophy was presented by TV’s entries. The trophy went to Interdean Claire Snowdon, founder and director “We want to create a welcome place for “We recognise the challenges of Relocation Services. of Expat Know How and Wendy Wilson, people in global transition where they can relocation and will organise events and PricewaterhouseCoopers took the executive coach and mentor specialising meet and discuss issues and challenges. discussion forums on all issues of global Technological Innovation in Relocation in change management and cultural There will be a big emphasis on research, mobility, cultural transition and relocation.” award for its TravelWatch system, which transition, have joined forces to develop education and training, careers, employee FIGT UK is keen to collaborate with provides a comprehensive solution to the organisation in the UK with the key retention, third culture kids, adjustment, any companies and individuals with an the issue of business traveller tracking. objectives of education, networking, relocation best practices and elder care interest in global mobility and already has The award for Creative Application of research and support. responsibilities.” strong links with EuRA, the Association Technology went to Cartus for its new HONOURED: Margaret Moes from Originating in the USA, FIGT has been Around 70 guests gathered at the Said of Relocation Professionals (ARP), Forum mobile app. Clearview. championing cross-cultural education Business School in Oxford for the launch, of Expatriate Management and Oxford Barcelona-based BRS Relocation Support award went to London-based and training to support expat families for which was sponsored by the School, Brookes University. Services was named Best International Focus. The trophy for Best Property 10 years. The UK becomes the second Finders Keepers and the Career Boutique. For further information on Families in Destination Services Provider. It was a Provider or Solution went to serviced European affiliate country, following the “Oxford is the centre for FIGT UK Global Transition UK, visit the website: double celebration for the company when accommodation provider BridgeStreet, opening of the first in Switzerland last year.
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