Dubai Hospital

DUBAI HOSPITAL SERVICE CATALOGUE KEY ICONS DUBAI GENERAL ICONS TIMING HOSPITAL LOCATION TIMING E-MAIL Dubai Hospital is a specialized hospital with numerous specialized centres that include TELEPHONE cardiology, oncology and kidney disease. It also includes around 26 surgical and medical FAX departments. The major development in Dubai since the mid-1970s, and the city’s subsequent growth FOR WHOM? INFORMATION PAYMENT METHOD in population, resulted in DHA decision to RECEIVED BY build a specialized hospital in 1977. By March 1983, the Dubai Hospital began MEN WEBSITE CREDIT CARD admitting patients, augmenting the medical 1 services offered. WOMEN CASH The number of visitors reached 250,000 during the year and the number of surgical CHILDREN operations reached to 10,000 operations per year. SENIOR CITIZENS Contacts PEOPLE OF DETERMINATION Al Khaleej Street, Al Baraha, PO Box 7272 Dubai, UAE [email protected] 800342 +971 4 217 9340 Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to 24/7 change according to health status, events and official holidays. For more information, please call 800324. First Issue 2019 CUSTOMER JOURNEY OUT-PATIENT Accessing out-patient information Appointment Reaching the hospital Registration Payment Nurse assessment 1 2 3 4 5 6 Gathering of information Take appointment Finding suitable parking Counter in the Cashier counter Vital signs check-up registration area The patient can access DHA Referral letter from When the patient arrives The patient proceeds The nurse checks the website or call 800DHA or PHC is automatically at the hospital, suitable The patient provides the to the cashier counter patient’s vital signs use Dubai health booking forwarded to the hospital, parking should be following documents: to pay the needed (blood pressure, application to get the the hospital will book available and accessible. − Original valid emirates ID service fees (if applicable). temperature, weight, needed information about an appointment and − Health card number height, etc..). 2 the services provided, communicate it to − Original insurance card 3 working hours and doctors’ the patient. − GCC card names available. − Valid passport − Driving license These steps are done when/if applicable Physician assessment Laboratory Radiology Pharmacy 7 8 9 10 Consultation and Giving samples Taking diagnosing via images Receiving medication medicine prescription The patient checks-in to the lab The patient checks-in the radiology The patient collects the The physician assesses the to provide samples requested by lab for imaging diagnosis (if applicable). medications by visiting the patient, takes his/her history, the physician (if applicable). pharmacy (if applicable). then prescribes the suitable medication, orders some lab tests, and/or radiology tests (if applicable). CUSTOMER JOURNEY IN-PATIENT Physician assessment and Admission to Entering the hospital Appointment Registration order for admission Payment the hospital’s room 1 2 3 4 5 6 Er admission Elective admission Taking appointment Counter in the Physician assessment Cashier counter In-patient room registration area Patient arrives The patient takes After the appointment, The physician place an admission The patient proceeds The patient in the ER where referral from the patient must come to The patient provides the order date & time in SALAMA , the to the cashier counter proceeds to the physician decides a PHC. the hospital to assess the following documents: patient will be instructed to come on to pay the needed in-patient room. if the patient is (check step 2). situation and determine − Original valid emirates ID specific date and time to complete service fees if applicable). 4 for admission the diagnosis of admission − Health card number the admission formalities & the 5 (check Emergency to the hospital. − Original insurance card payment, Visit the case management Journey). − GCC card to allocate bed & communicate with − Valid passport admitting unit, patient proceeds to − Driving license inpatient room. During the stay Part of the discharge process Follow-up Receiving discharge Laboratory Radiology Care provision Pharmacy appointment instructions 7 8 9 10 11 12 Giving samples Taking diagnosing via images Receiving medical care Receiving medication Booking the appointment Discharge from the hospital Samples requested by the The patient is taken to the (if required) The patient collects the Appointment will be given by physician are done at the radiology lab for imaging diagnosis medications by visiting the the hospital to the patient. bedside of the patient (if required). pharmacy. (if required). CUSTOMER JOURNEY EMERGENCY Reaching the centre Accessing either by ambulance Identification/ Triage by Payment information or individually Upon arrival Registration category (Only applicable to to t4/t5) T4 /T5 will proceed directly to 1 2 3 registration 4 5 6 counter Gathering of information Finding suitable parking Emergency counter/ Nursing assessment Cashier counter registration area The patient accesses DHA When the patient The patient website or call 800DHA to arrives at the hospital, Proceed to the emergency proceeds to the get the needed information suitable parking counter and povide the below cashier counter about the services provided, should be available and documnets: to pay the needed working hours and doctors’ accessible. − Original valid emirates ID service fees names available (if applicable). − Health card number (if applicable). − Original insurance card Patient with T1, T2, 6 or T3, will be sent directly to or any valid identification 7 the emergency room document for treatment. Discharge Patient will be discharged When/if applicable 10 depending Patient discharge on results ER consultation and Payment and follow-up medical care Laboratory Radiology if required arrangements or Admission ER referral for patient 7 8 9 10 admission 11 12 Consultation Giving samples Taking diagnosing via images or Transfer Cashier counter Taking appointment The patient checks-in to The patient checks-in the Proceed to the cashier After submitting the counter to pay the referral letter from PHCSS, the lab to provide samples radiology lab for imaging service fees. requested by the physician. diagnosis. Patient will the operator of the hospital be transferred will book an appointment 10 depending on and communicate it to the the condition patient. Nephrology (Kidney) Services Adult Nephrology Paediatric Nephrology Obstetrics and Gynaecology Services Obstetrics and Gynaecology INDEX OF SERVICES Ophthalmology (Eyes) Services Opthalmology (Adult/Pediatric) Optometry Orthopaedic Surgery Services ADMINISTRATION SERVICES Adult Orthopaedic Surgery Paediatric Orthopaedic Surgery Health Card Create New/Renew/Lost Health Card Otolaryngology (ENT) Services Audiology Birth Certificate Services Audio Vestibular Medicine Birth Certificate (New/Modify/Lost Services) Otolaryngology (ENT) Medical Report Paediatrics Services Issue New/Duplicate Medical Report General Paediatrics Neonatology Rheumatology Services MEDICAL SERVICES Rheumatology Urology Services Anaesthesiology Services Urology Anaesthesiology Cardiology (Heart) Services Adult Cardiology CLINICAL SUPPORT SERVICES Interventional Cardiology Paediatric Cardiology Medical Laboratory Services Cardio-Thoracic (Heart and Chest) Surgery Services Medical Laboratory Cardio-Thoracic (Heart and Chest) Surgery Mental Health and Psychology Services Critical Care Medicine Services Psychology Adult Critical Care Medicine Paediatrics Critical Care Medicine Nuclear Medicine and Molecular Imaging Nuclear Medicine and Molecular Imaging Dental Services Oral and Maxillofacial Surgery Nutrition and Clinical Dietetics Services Orthodontics Nutrition and Clinical Dietetics Paediatric Dentistry Physical Medicine and Rehabilitation Services Emergency Medicine Services Physical Medicine and Rehabilitation General Emergency Medicine Occupational Therapy Obstetrics & Gynecology Emergency Paediatric Rehabilitation Paediatric Emergency Medicine Physiotherapy Speech Therapy Endocrinology Services Adult Endocrinology Radiology Services Paediatric Endocrinology General Radiology Gastroenterology Services Paediatric Gastroenterology PHARMACY SERVICES General Surgery Services Adult General Surgery Pharmacy Services Pharmacy Haematology - Oncology (Cancer Care) Services Clinical Haematology Medical Oncology Paediatric Haematology - Oncology FACILITY FAQ Immunology Services Facility FAQ Immunology and Allergy Internal Medicine Services Internal Medicine INTERCONNECTED SERVICES Interconnected Services ADMINISTRATION SERVICES Health Card Health Card Create New/Renew/Lost • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy Health Card • Photograph A health card is being created for all patients in order to facilitate all transactions and • Valid original passport of wife and husband +copy Emirates ID registrations during all services in hospital of wife and husband + copy For Whom? and maintaining patient’s records and • Marriage certificate (with attestations required only for medical history. Wife of UAE Nationals Marriage certificate issued outside the country

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