DUBAI HOSPITAL

SERVICE CATALOGUE KEY ICONS DUBAI

GENERAL ICONS TIMING HOSPITAL

LOCATION TIMING E-MAIL Dubai Hospital is a specialized hospital with numerous specialized centres that include TELEPHONE cardiology, oncology and kidney disease. It also includes around 26 surgical and medical FAX departments.

The major development in Dubai since the mid-1970s, and the city’s subsequent growth FOR WHOM? INFORMATION PAYMENT METHOD in population, resulted in DHA decision to RECEIVED BY build a specialized hospital in 1977.

By March 1983, the Dubai Hospital began MEN WEBSITE CREDIT CARD admitting patients, augmenting the medical 1 services offered. WOMEN CASH The number of visitors reached 250,000 during the year and the number of surgical CHILDREN operations reached to 10,000 operations per year. SENIOR CITIZENS Contacts PEOPLE OF DETERMINATION Al Khaleej Street, Al Baraha, PO Box 7272 Dubai, UAE

[email protected]

800342

+971 4 217 9340​ Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to 24/7 change according to health status, events and official holidays. For more information, please call 800324.

First Issue 2019 CUSTOMER JOURNEY OUT-PATIENT

Accessing out-patient information Appointment Reaching the hospital Registration Payment Nurse assessment

1 2 3 4 5 6

Gathering of information Take appointment Finding suitable parking Counter in the Cashier counter Vital signs check-up registration area The patient can access DHA Referral letter from When the patient arrives The patient proceeds The nurse checks the website or call 800DHA or PHC is automatically at the hospital, suitable The patient provides the to the cashier counter patient’s vital signs use Dubai health booking forwarded to the hospital, parking should be following documents: to pay the needed (blood pressure, application to get the the hospital will book available and accessible. − Original valid emirates ID service fees (if applicable). temperature, weight, needed information about an appointment and − Health card number height, etc..). 2 the services provided, communicate it to − Original insurance card 3 working hours and doctors’ the patient. − GCC card names available. − Valid passport − Driving license

These steps are done when/if applicable

Physician assessment Laboratory Radiology Pharmacy

7 8 9 10

Consultation and Giving samples Taking diagnosing via images Receiving medication medicine prescription The patient checks-in to the lab The patient checks-in the radiology The patient collects the The physician assesses the to provide samples requested by lab for imaging diagnosis (if applicable). medications by visiting the patient, takes his/her history, the physician (if applicable). pharmacy (if applicable). then prescribes the suitable medication, orders some lab tests, and/or radiology tests (if applicable). CUSTOMER JOURNEY IN-PATIENT

Physician assessment and Admission to Entering the hospital Appointment Registration order for admission Payment the hospital’s room

1 2 3 4 5 6

Er admission Elective admission Taking appointment Counter in the Physician assessment Cashier counter In-patient room registration area Patient arrives The patient takes After the appointment, The physician place an admission The patient proceeds The patient in the ER where referral from the patient must come to The patient provides the order date & time in SALAMA , the to the cashier counter proceeds to the physician decides a PHC. the hospital to assess the following documents: patient will be instructed to come on to pay the needed in-patient room. if the patient is (check step 2). situation and determine − Original valid emirates ID specific date and time to complete service fees if applicable). 4 for admission the diagnosis of admission − Health card number the admission formalities & the 5 (check Emergency to the hospital. − Original insurance card payment, Visit the case management Journey). − GCC card to allocate bed & communicate with − Valid passport admitting unit, patient proceeds to − Driving license inpatient room.

During the stay Part of the discharge process Follow-up Receiving discharge Laboratory Radiology Care provision Pharmacy appointment instructions

7 8 9 10 11 12

Giving samples Taking diagnosing via images Receiving medical care Receiving medication Booking the appointment Discharge from the hospital Samples requested by the The patient is taken to the (if required) The patient collects the Appointment will be given by physician are done at the radiology lab for imaging diagnosis medications by visiting the the hospital to the patient. bedside of the patient (if required). pharmacy. (if required). CUSTOMER JOURNEY EMERGENCY Reaching the centre Accessing either by ambulance Identification/ Triage by Payment information or individually Upon arrival Registration category (Only applicable to to t4/t5)

T4 /T5 will proceed directly to 1 2 3 registration 4 5 6 counter

Gathering of information Finding suitable parking Emergency counter/ Nursing assessment Cashier counter registration area The patient accesses DHA When the patient The patient website or call 800DHA to arrives at the hospital, Proceed to the emergency proceeds to the get the needed information suitable parking counter and povide the below cashier counter about the services provided, should be available and documnets: to pay the needed working hours and doctors’ accessible. − Original valid emirates ID service fees names available (if applicable). − Health card number (if applicable). − Original insurance card Patient with T1, T2, 6 or T3, will be sent directly to or any valid identification 7 the emergency room document for treatment.

Discharge

Patient will be discharged When/if applicable 10 depending Patient discharge on results ER consultation and Payment and follow-up medical care Laboratory Radiology if required arrangements or Admission

ER referral for patient 7 8 9 10 admission 11 12

Consultation Giving samples Taking diagnosing via images or Transfer Cashier counter Taking appointment The patient checks-in to The patient checks-in the Proceed to the cashier After submitting the counter to pay the referral letter from PHCSS, the lab to provide samples radiology lab for imaging service fees. requested by the physician. diagnosis. Patient will the operator of the hospital be transferred will book an appointment 10 depending on and communicate it to the the condition patient. Nephrology (Kidney) Services Adult Nephrology Paediatric Nephrology Obstetrics and Gynaecology Services Obstetrics and Gynaecology INDEX OF SERVICES Ophthalmology (Eyes) Services Opthalmology (Adult/Pediatric) Optometry Orthopaedic Surgery Services ADMINISTRATION SERVICES Adult Orthopaedic Surgery Paediatric Orthopaedic Surgery Health Card Create New/Renew/Lost Health Card Otolaryngology (ENT) Services Audiology Birth Certificate Services Audio Vestibular Medicine Birth Certificate (New/Modify/Lost Services) Otolaryngology (ENT) Medical Report Paediatrics Services Issue New/Duplicate Medical Report General Paediatrics Neonatology Rheumatology Services MEDICAL SERVICES Rheumatology Urology Services Anaesthesiology Services Urology Anaesthesiology Cardiology (Heart) Services Adult Cardiology CLINICAL SUPPORT SERVICES Interventional Cardiology Paediatric Cardiology Medical Laboratory Services Cardio-Thoracic (Heart and Chest) Surgery Services Medical Laboratory Cardio-Thoracic (Heart and Chest) Surgery Mental Health and Psychology Services Critical Care Medicine Services Psychology Adult Critical Care Medicine Paediatrics Critical Care Medicine Nuclear Medicine and Molecular Imaging Nuclear Medicine and Molecular Imaging Dental Services Oral and Maxillofacial Surgery Nutrition and Clinical Dietetics Services Orthodontics Nutrition and Clinical Dietetics Paediatric Dentistry Physical Medicine and Rehabilitation Services Emergency Medicine Services Physical Medicine and Rehabilitation General Emergency Medicine Occupational Therapy Obstetrics & Gynecology Emergency Paediatric Rehabilitation Paediatric Emergency Medicine Physiotherapy Speech Therapy Endocrinology Services Adult Endocrinology Radiology Services Paediatric Endocrinology General Radiology Gastroenterology Services Paediatric Gastroenterology PHARMACY SERVICES General Surgery Services Adult General Surgery Pharmacy Services Pharmacy Haematology - Oncology (Cancer Care) Services Clinical Haematology Medical Oncology Paediatric Haematology - Oncology FACILITY FAQ Immunology Services Facility FAQ Immunology and Allergy Internal Medicine Services Internal Medicine INTERCONNECTED SERVICES

Interconnected Services ADMINISTRATION SERVICES Health Card Health Card

Create New/Renew/Lost • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy Health Card • Photograph A health card is being created for all patients in order to facilitate all transactions and • Valid original passport of wife and husband +copy Emirates ID registrations during all services in hospital of wife and husband + copy For Whom? and maintaining patient’s records and • Marriage certificate (with attestations required only for medical history. Wife of UAE Nationals Marriage certificate issued outside the country + copy) • Family book + copy UAE Nationals • Recent Photograph Residents • Electricity bill or proof of residence + copy Expats • Valid original passport of mother + copy Visitors • Valid original Emirates ID of mother + copy Children of • Family book for mother issued from Dubai + copy Local mother • Recent photograph Service Limitations • Birth certificate for the child + valid original passport Exemption of certain cases from the Commission’s decision. • Valid original passport (and UAE visa) + copy • Valid original Emirates ID + copy Residents 12 • Recent photograph 13 • Electricity bill or proof of residence + copy Walk in Service Charges • Valid original passport + copy, valid original Emirates ID New Health Card • Proof of housing - work - study - investment in the Residents of Gulf 120AED 70AED 25AED Emirate of Dubai Countries in Dubai UAE National UAE National UAE National • Recent photograph Sun - Thu adults children children • Electricity bill or proof of residence + copy 7:30am - 2:00pm (10 - 17yrs) (0 - 9yrs)

Emergency 24hrs 320AED • Valid UAE passport + copy, valid original Emirates ID Resident 220AED 120AED UAE Nationals with • Valid Marsoom + copy for patients only Resident children Resident children adults/wife of passports only • Electricity bill or proof of residence + copy (10 - 17yrs) (0 - 9yrs) UAE Nationals • Recent photograph

Delivery Time 320AED 220AED 120AED 10-15 minutes GCC adults GCC children GCC Children (10 - 17yrs) (0 - 9yrs) 320AED 220AED 120AED Children of local Children of local Children of local mothers adults mothers mothers (10 - 17yrs) (0 - 9yrs)

Duplicate Health Card 70AED Payment Methods Birth Certificate Services Birth Certificate Services

Birth Certificate (New/Modify/Lost Services)

Birth certificate in English are issued according to the jurisdiction in the hospital Documents Required in which the delivery took place. An arabic UAE Nationals Issuance of Lost Birth Certificate for the version is provided, as a reference. • Valid original passport + copy concerned person outside the country For Whom? • Valid original Emirates ID + copy Provide all the above documents and submit: The birth certificate includes the following data: • UAE Citizenship + copy • An authorization letter from birth UAE Nationals • Child’s name, father’s name, mother’s name • Family book + copy certificate owner mentioning the authorized • Nationalities of both parents Residents • Original marriage certificate + copy person’s full name and completed • Religion attestations as below: • Child’s date of birth of the Hijri and Expats Residents 1-UAE consulate attestations from the Gregorian years Visitors • Valid original passport + copy outside country • Place of birth 2- Ministry of Foreign Affairs attestations • Issuance and signature of the employee and • Valid original Emirates ID + copy • Original marriage certificate + copy in UAE the approval of the Director and seals • Valid passport copies for the parents and (attestations from the UAE consulate the birth certificate holder and from the Ministry of Foreign Affairs Customers can apply for: are required for marriage certificates • Issuing a birth certificate for a newborn in issued from outside UAE) 14 Latifa Hospital 15 Walk in • Issuing a copy, modification or replacement for the lost birth certificate issued from Latifa Hospital • The concerned person or first-degree Additional Documents Sun - Thu relatives or other representatives with For police cases, communications and 7:30am - 2:00pm official authorization letter can request requests are made from legal affairs the service with an official letter • For lost birth certificate services, the Delivery Time submission of police letter is a must 30 minutes • Old birth certificate for Rashid Hospital from 30/12/1974 to 31/12/1979 can take Service Charges delivery notification from Latifa hospital, (they have to collect birth certificate from 70AED Al Baraha hospital) new certificate • Old birth certificate for Rashid Hospital for 70AED the year 1980 to be delivered from Dubai lost certificate Hospital • Old Birth Certificate for Rashid Hospital 70AED extra copy certificate from 01/01/1981 to 03/05/1986 to be delivered from Latifa Hospital Payment Methods Medical Report

Issue New/Duplicate Medical Report

It is a procedural service provided to customers based on their request.

For Whom? A medical report includes: • The patient diagnosis and treatment UAE Nationals • The results of laboratory and radiology Residents investigations • The course of the treatment Expats Visitors

Service Limitations • The medical report can only be issued if the last doctor’s visit does not exceeds 6 months • Report can only be issued to the 16 customer or to a first-degree relative Walk in • A medical report form must be filled out if it is not received by the customer • For any other cases, the customer is directed to the legal affairs Sun - Thu Department 7:30am - 2:10pm

Emergency 24hrs for patients only

Documents Required • Original valid Emirates ID • Original Health Card • Health insurance card Service Charges • Copy of a valid residence 270AED new report 120AED Delivery Time copy of a report 10 working days

Payment Methods MEDICAL SERVICES Anaesthesiology Services Cardiology (Heart) Services

Anaesthesiology Adult Cardiology

Anaesthesiology services provide pre, during Adult cardiology services include but are not and post operations anaesthesia care and limited to: interventions such as general anaesthesia, regional anaesthesia (spinal/epidural • Management of stable and non stable anaesthesia) and conscious sedation, in coronary artery disease For Whom? addition to offering pain management care For Whom? • Management of valvular heart disease which all aim to ensure patients’ safety • Management of acute myocardial infarction UAE Nationals and comfort. UAE Nationals • Coronary angiogram and angioplasty • Transcatheter mitral and aortic valve Residents Residents interventions Expats Expats • Transcatheter left atrial appendage closure • Adult congenital heart disease clinic Visitors Visitors • High risk cardiac clinic • Heart failure clinic • Cardiac rehabilitation clinic • Management of cases of heart failure, hypertension and cardiogenic shock • Anticoagulation services • Cardiac electrophysiology and pacemaker services 20 • Cardiac nuclear medicine, CT scans, MRI 21 services • Cardiac rehabilitation Sun - Thu UAE Nationals • Non-invasive cardiac laboratory (e.g. 7:30am - 2:30pm Tue echocardiogram, dobutamine echo, exercise 8:00am - 1:30pm tolerance test, 24hrs blood pressure 4:00pm - 8:30pm monitoring, electrocardiogram, treadmill stress test, holter monitor) Delivery Time Residents 30 minutes Mon 3:00pm - 8:30pm Test Results • Test results can be viewed through Delivery Time the DHA App New Appointment • Visit the centre in case of critical results 30 minutes

Follow-up Notes 15 - 20 minutes • Referral letter required from Primary Health Care centres or • Referral letter required from private sector • Admission from A&E in case of emergency Cardiology (Heart) Services Cardiology (Heart) Services

Interventional Paediatric Cardiology

Cardiology Paediatric cardiology services provide diagnosis and treatment for children’s cardiac Interventional cardiology services provide problems (congenital or acquired cardiac and intravascular, catheter-based techniques cardiovascular abnormalities). in the treatment of patients with For Whom? cardiovascular diseases. For Whom? Those services include but are not limited to: • Postnatal and neonatal evaluation to rule UAE Nationals UAE Nationals out congenital heart disease and early Preparation Steps diagnosis of critical congenital heart disease Residents Residents • Evaluate and manage patients with Expats Fasting overnight Expats congenital heart disease, arrhythmias and acquired heart disease (Kawasaki disease, Visitors Visitors viral myocarditis, rheumatic fever, etc) • Outpatient care paediatric cardiology clinics Test Results where thorough physical examination is • Test results can be viewed through conducted and also CXR, ECG, ECHO are the DHA App performed when indicated • Visit the centre in case of critical results • Arrhythmia management • Manage patients with cardiac complaints in the emergency department 22 • Performing diagnostic and therapeutic 23 cardiac catheterisation Adult congenital heart Mon and Wed disease clinic Service Limitations 8:00am - 2:30pm Every 1st and 3rd Test Results Sun of every month • Patients with severe renal dysfunction 10:00am - 1:00pm • Patients with acute brain damage • Test results can be viewed through (hypoxic brain damage), brain Delivery Time the DHA App haemorrhage or trauma 30 minutes • Visit the centre in case of critical results Delivery Time Depends on each case Cardio-Thoracic (Heart and Chest) Surgery Services Critical Care Medicine Services

Cardio-Thoracic (Heart Adult Critical Care and Chest) Surgery Medicine

Our services include but not limited to: Adult critical care medicine services include but are not limited to: Providing care to patients requiring cardio-thoracic and anesthesia including: For Whom? • Off pump or on pump HYPERLINK For Whom? • Monitoring and stabilisation of ICU http://www.stvincenthospital.com/Services/ patients including ventilator management and invasive /non-invasive critical care UAE Nationals heart-vascular-centre/coronary-artery-bypass- UAE Nationals grafting.aspx coronary artery bypass grafting procedures Residents (CABG) Residents • Conducting the necessary diagnostics tests such as basic echography and ultrasound Expats • Valvular heart surgery including Expats • Ascending Aortic dissection /aneurysm repair • Continuous Renal Replacement Therapy Visitors • Minimally invasive cardiac surgery (MICS) Visitors (CRRT) {mitral, tricuspid, ASD} • Invasive and non-invasive hemodynamic • Surgery for cardiac tumors monitoring • Surgery for pulmonary emboli • Performing diagnostic bronchoscopy and • Surgery for infective endocarditis percutaneous tracheostomy • Paediatric and adult congenital heart surgery • ECMO (Extra Corporeal Membrane Oxygenation) service for cardio or pulmonary failure cases. 24 • Endoscopic vein or radial artery harvesting for Test Results 25 CABG cases • Thoracic surgery services including: lung and • Test results can be viewed through Sun 24/7 mediastinal tumors surgery, lung biopsy, the DHA App 8:00am – 2:00pm decortication for lung infection • Visit the centre in case of critical results (empyema) surgery • as well as Video-assisted Thoracic Surgery Delivery Time Delivery Time (VATS) for various lung conditions Depends on each case New appointment including pneumothorax. 25 minutes We also provide surgical backup and anesthesia Note service for: • Pregnant women only should refer Follow-up • TAVI, Watchman device, Mitral clip and Mitral to Latifa Hospital for these services 15 minutes ballooning procedures at Dubai and Rashid Hospitals • Adult pacemaker program including placement of CRTD devices for patients with failing hearts Test Results and for Cardioversion cases • Paediatric Cath Lab services (including complex • Test results can be viewed congenital anomalies, pulmonary artery through the DHA App stenosis, etc.) • Visit the centre in case of • Cardiac anesthesia backup for non-cardiac critical results surgery procedures in OT Covering referrals from private sector on cardiothoracic surgery cases Critical Care Medicine Services Dental Services

Paediatrics Critical Oral and Maxillofacial Care Medicine Surgery

Paediatrics critical care medicine services Oral and maxillofacial surgery services provide provide 24/7 comprehensive care for severely the diagnosis and treatment for many hard and sick infants and children or those who need a soft tissues diseases, injuries and defects in the high­ level continued monitoring, intubation or For Whom? head, neck, face and jaws. For Whom? ventilation, single or multiple-organ support in a specialized inpatient unit. UAE Nationals UAE Nationals Those services include but are not limited to: Residents • Temporomandibular Joint managements Residents • Tooth Extractions Expats Expats • Dental Implant Removal Visitors • Dental Trauma management Visitors • Oral inflammatory/Infection management • Oral lesions Management • Pre-Prosthetic Surgery • Surgical root canal treatment • Oral rehabilitation under GA

26 Preparation Steps 27 Walk in Medically compromised patients may have Sun and Mon to provide a referral letter from their 7:50am - 2:10pm respective physician for clearance.

24/7 Delivery Time Test Results Up to 40 minutes • Test results can be viewed through Delivery Time the DHA App Depends on each case • Visit the centre in case of critical results Dental Services Dental Services

Orthodontics Paediatric Dentistry

Orthodontics services provide diagnosis and Paediatric dentistry services provide treatment of dental deformities as well as comprehensive care for the health of the irregularity between the lower and the children’s mouth, teeth and gum, as well as upper jaw. education for parents/care-givers regarding early prevention of dental caries and For Whom? Those services include but are not limited to: For Whom? oral diseases. • Comprehensive Orthodontic treatment UAE Nationals • Interceptive orthodontic treatment UAE Nationals Those services include but are not limited to: • Orthognathic treatment Residents Residents • Paediatric Dentistry • Tooth crowns for children Expats Expats • Dental Restorations Visitors Test Results Visitors • Dental Trauma management • Oral inflammatory/Infection management • Test results can be viewed through • Interceptive orthodontic treatment the DHA App • Pulpotomy of decideous tooth • Visit the centre in case of critical results • Preventive dental services • Root canal therapy • Teeth scaling and polishing • Complete oral rehabilitation under GA 28 29

Sun and Thu Mon - Thu Preparation Steps 7:50am - 2:10pm 7:50am - 2:10pm Medically compromised patients may have to provide a referral from dentists caries free and good oral hygiene. Delivery Time Delivery Time up to 40 minutes up to 40 minutes Test Results • Test results can be viewed through the DHA App • Visit the centre in case of critical results Emergency Medicine Services Emergency Medicine Services

General Emergency Obstetrics & Gynecology Medicine Emergency

General emergency medicine services include but Obstetrics & Gynecology emergency services are not limited to: includes but not limited to management of all • Management of medical emergencies obstetrics and gynecology cases per hospital (cardiology, internal medicine, nephrology, triage policy. For Whom? oncology, endocrinology, rheumatology, For Whom? haematology) This include initial assessment, stabilization, UAE Nationals • Management of surgical emergencies (general UAE Nationals management of all urgent/emergency cases Residents surgery, cardiothoracic surgery, urology, Residents and directed admission to the specified ophthalmology, Ears/Nose and Throat (ENT). ward. It also include management of all other Expats • Management of trauma patients (adult Expats semi emergency and walk in clinic cases on Visitors and children) - initial management and Visitors outpatient bases. stabilisation can be done at Dubai Hospital then transferred to trauma centre (Rashid Hospital) as indicated. • Management of all urgent/emergency Test Results care services, paediatrics emergencies of • Test results can be viewed through passengers and staff at Dubai international the DHA App airport and Al Maktoom international airport. • Visit the centre in case of critical results 30 31 Walk in Walk in Test Results • Test results can be viewed through the DHA App 24/7 • Visit the centre in case of critical results 24/7

Delivery Time Delivery Time Depends on each case Depends on each case (As per triage category) Emergency Medicine Services Endocrinology Services

Paediatric Emergency Adult Endocrinology

Medicine General endocrinology and diabetes services include but are not limited to: Paediatric emergency medicine services • General Diabetes management provide care, diagnosis and treatment for • Combined diabetes and nephrology clinic undifferentiated, unscheduled children • Combined diabetes and antenatal clinic For Whom? with acute illnesses or injuries that require For Whom? • Adolescence clinic (jointly with immediate medical attention. Paediatric Endo) UAE Nationals UAE Nationals • Insulin pump clinic • General endocrine clinic Residents Residents Test Results • Thyroid clinic Expats Expats • New referral clinic. • Test results can be viewed through • Ultrasound thyroid and parathyroid clinic Visitors the DHA App Visitors • Biopsy of thyroid tumors using ultrasound • Visit the centre in case of critical results imaging • Biopsy of lymph nodes using ultrasound imaging for thyroid cancer patients • Obesity management services • Hormone levels analysis (dynamic testing service) • Management of pituitary disorders 32 Note • Management of adrenal disorders 33 General Endocrinology Walk in • Paediatric trauma cases are referred • Management of men’s health to Trauma centre - Rashid Hospital Sun (UAE Nationals) 7:30am - 2:30pm • Management of female hormonal disorders Diabetes Clinic • Management of neuroendocrinal tumors Mon 7:30am - 2:30pm • Diabetes Education General Diabetes 24/7 (UAE Nationals) Combined Diabetes/ANC Preparation Steps (UAE Nationals) Combined Diabetes Nephrology For the first visit, patient must be fasting (UAE Nationals and expats) for 7-8 hours Delivery Time Insulin Pump Clinics Depends on each case (UAE Nationals) New Referral Clinic Test Results (UAE nationals) General Endocrinology Clinic • Test results can be discussed with the Tue (Expat) 3:00pm - 9:00pm doctor when visiting the clinic Thyroid Clinic Wed (UAE Nationals) 7:30am - 2:30pm Thyroid USS Clinic Additional Documents Sun - Mon (UAE Nationals and Expats) • If available, previous laboratory tests should be presented in addition to

7:30am• - 2:30pm • the normal documents (refer to the Delivery Time customer’s journeys) New appointment: 40 minutes Follow-up: 30 minutes Endocrinology Services Gastroenterology Services

Paediatric Endocrinology Paediatric

Paediatrics endocrinology services provide Gastroenterology diagnosis and treatment of children with diseases of the endocrine system, such as Paediatric gastroentrerology services provide diabetes and growth disorders. diagnosis and treatment for gastrointestinal tract conditions and diseases, liver and For Whom? These services include but are not limited to: pancreas and Nutritional diseases of infants For Whom? and children up to 15 years old. UAE Nationals • Diagnosis and management of children with UAE Nationals short or tall stature Residents • Diagnosis and management of children with Residents Test Results Expats hypo or hyperthyroidism Expats • Diagnosis and management of children with • Test results can be viewed through Visitors early or late puberty Visitors the DHA App • Diagnosis and management of children • Visit the centre in case of critical results with neuroendocrine disease (replacement therapy) • Diagnosis and management of children with genetics endocrine disorders (e.g. Down syndrome, Turner syndrome) Additional Documents 34 • If available, previous laboratory tests 35 should be presented in addition to Preparation Steps Sun - Thu Weekly the normal documents (refer to the 7:30am - 1:30 pm For Blood glucose and lipids profile, patient Sun - Tue and Thu patient journeys) must be fasting 8:00am - 1:45pm

First, third, Delivery Time Test Results forth and fifth week New appointment Tue 40 minutes • Test results can be viewed through 8:00am - 1:45pm the DHA App Follow-up • Visit the centre in case of critical results 30 minutes Delivery Time New appointment 45 minutes Additional Documents Follow-up • If available, previous laboratory tests 30 minutes should be presented in addition to the normal documents (refer to the customer’s journeys) General Surgery Services Haematology - Oncology (Cancer Care) Services

Adult General Surgery Clinical Haematology

Adult general surgery services include but are Hematology department provides services for not limited to: diagnosis and treatment of all types of benign and malignant hematology. Treatment are • Acute care consultation in accident and offered according to the disease which can be emergency as inpatient for eg: Acute leukemia and highly • Elective bariatric consultations and surgeries aggressive lymphoma, as outpatient or in For Whom? in addition to being a referral centre for For Whom? daycare/infusion centre. bariatric complications UAE Nationals • Proctology consultation and surgeries UAE Nationals Residents • Hepatobiliary consultations and surgeries Residents Procedures which are done in the • Gastro Intestinal tract tumor surgeries department are: Expats • Specialized hernia services consultation and Expats • Bone marrow aspiration and trephine biopsy Visitors surgeries Visitors • Lumbar puncture and administration of • Endocrine surgeries chemotherapy • Breast surgeries • Transfusion of blood products • Diabetic foot and wound care surgeries • Plasma exchange • Red cell exchange transfusion for sickle cell disease • Administration of chemotherapy, monoclonal Preparation Steps antibiotics and other immunotherapies 36 The night before the surgery 37 • Light meal for dinner with no alcohol • Do not have anything to eat or drink OPD Clinics after midnight Clinic Test Results Wound Clinic • Take a shower or bath and wash your body Tue • Test results can be viewed through Sun: 2:30pm - 8:40pm thoroughly using anti-bacterial soap the 7:30am - 11:30am the DHA App Hepatobiliary Clinic night before or the morning of surgery Wed • Visit the centre in case of critical results Sun: 2:30pm - 8:40pm • Stop taking all aspirin or other non-steroidal 3:00pm - 8:20pm Breast Clinic anti- inflammatory drugs, supplements and Mon and Wed anticoagulant medications Thu 7:30am - 2:30pm 3:00am - 8:20pm General Surgery Clinic Blood Transplant Patients Tue: 2:30pm - 8:40pm Test Results Morning only Hernia Clinic Wed: 2:30pm - 08:40pm • Test results can be viewed through the DHA App Delivery Time Thyroid Surgery Clinic • Visit the centre in case of critical results Every 2nd and 4th Week New appointment Wed: 7:30am - 2:30pm 30 minutes Bariatric Clinic Thu: 7:30 - 2:30pm Follow-up 20 minutes

Delivery Time Depends on each case Haematology - Oncology (Cancer Care) Services Haematology - Oncology (Cancer Care) Services

Medical Oncology Paediatric Haematology

Medical oncology services provided diagnoses, - Oncology treatment and follow-up for cancer in adults using chemotherapy, hormonal therapy, biological Paediatric haematology - oncology services therapy, targeted therapy, and immunotherapy. provide the diagnosis, treatment and prevention of blood diseases (haematology) For Whom? Those services include but are not limited to: For Whom? and cancer (oncology) in children in addition • Breast cancer screening to research. UAE Nationals • Bowel cancer screening UAE Nationals • Upper or lower GI endoscopy and bronchoscopy Residents Residents • Comprehensive tumor board, genomic testing, Test Results Expats second opinion. Expats • Diagnostic imaging including x-ray, CT scan, • Test results can be viewed through Visitors MRI, ultrasound imaging, PET scan, PSMA Visitors the DHA App PET scan, bone scan, radioiodine therapy and • Visit the centre in case of critical results scan, lutetium therapy, and other radiological techniques as well as interventional radiology services.

38 Test Results 39 • Test results can be viewed through Sun and Wed the DHA App Oncology Children 7:40am - 1:30pm • Visit the centre in case of critical results Sun - Mon 7:10am - 10:50am

Haematology Paediatrics Delivery Time Sun - Mon New appointment 10:20am - 1:50pm 30 minutes

Follow-up 15 minutes Delivery Time Service Limitations New appointment 30 minutes Cases that requires rediation therapy since this modality is currently not Follow-up available 20 minutes Immunology Services Internal Medicine Services

Immunology and Allergy Internal Medicine

Immunology services provide the diagnosis Internal medicine services provide care and and treatment for immunodeficiency states management of patients (both acute and and allergic conditions (such as: chronic chronic cases). In addition to pre-preparation sinusitis and allergic rhinitis, drug allergy, consultative services for inpatient and insect allergies and food allergies) in addition outpatient clinics and reviewing surgical cases For Whom? to offering specific tests like skin prick For Whom? with medical condition in the pre and post testing, challenging with an allergen and operative periods. UAE Nationals desensitisation for allergies. UAE Nationals Those services include but are not limited to: Residents Residents • Perform tests such as: Peritoneal fluid Expats Test Results Expats aspiration, pleural tap, lumbar puncture, Visitors Visitors arterial blood sampling • Test results can be viewed through • Perform diagnostic tests for various the DHA App medical condition (cardiovascular diseases, • Visit the centre in case of critical results respiratory diseases, abdominal disease, etc.) • Perform endoscopies

Test Results 40 41 • Test results can be viewed through the DHA App Mon Tue • Visit the centre in case of critical results 7:30am - 2:00pm 3:00pm - 8:20pm Wed Tue 8:00am - 2:00pm 3:00pm - 8:30pm

Delivery Time Delivery Time New appointment New Appointment 60 minutes 30 minutes

Follow-up Follow-up 30 minutes 20 minutes Nephrology (Kidney) Services Nephrology (Kidney) Services

Adult Nephrology Paediatric Nephrology

Adult nephrology services include but are not Paediatric nephrology services provide limited to: comprehensive care for kidney function and kidney problems in children for the • Extra-corporeal blood purification for preservation of kidney health. It starts from critical, unstable patients diet and medication treatment to renal For Whom? • Plasma exchange sessions for patients with For Whom? replacement therapy. autoimmune diseases UAE Nationals • Kidney transplant follow up and treatment UAE Nationals of complication Residents • Acute and chronic dialysis therapy in the Residents Test Results Expats form of haemodialysis or peritoneal dialysis Expats • Test results can be viewed through • Diagnosis of acute kidney injury/chronic the DHA App Visitors kidney disease Visitors • Visit the centre in case of critical results • Diagnosis and treatment of nephritic syndrome • Conducting combined clinics to improve service like endo-nephrology, nephron- vascular and rheumatology-nephrology. • Conducting pre-hemodialysis educational program for patient in stage IV and V not 42 on RRT. 43 In general wards: Nephrology clinic • Plasma exchanged for patient with Mon and Thu Mon - Tue anti-immune, hematological condition . 7:30am - 2:30pm 7:00am - 11:30am Patient who need desensitization prior to transplantation. Dialysis unit • Diagnosis, treatment and follow up of Sat - Thu patient with all type of glomerulonephritis. Delivery Time 7:00am - 11:30am • Diagnosis and management of AKI and CKD. 30 minutes

Delivery Time Preparation Steps 30 minutes Visitors will be accepted for dialysis only in emergency conditions, they will be taken for dialysis on machine which is allocated for visitors from all over the world , who has initial negative testing for HIV, HBV and HCV.

Test Results • Test results can be viewed through the DHA App • Visit the centre in case of critical results Obstetrics and Gynaecology Services Ophthalmology (Eyes) Services

Obstetrics and Gynaecology Opthalmology

General obstetrics and gynaecology services. Basic (Adult/Pediatric) and routine obstetrics care includes: • Routine ANC for all cases after booking and Ophthalmology services include but are not referral from PHC limited to: • Special services for the high risk pregnancy (see For Whom? below) For Whom? • Cataract surgery with intraocular lens • Delivery services (normal delivery and caesarean implantation • Paediatric ophthalmology UAE Nationals section with the needed care and services, e.g UAE Nationals Anaesthesia) • Corneal transplantation operations Residents • Ultrasound as part of radiology department Residents • Glaucoma screening and filtering surgery • Orthoptic treatment and surgical correction Expats services Expats Basic and routine gynaecology services include: and paralytic squint management for ocular Visitors • General gynaecologic consultation and services Visitors motility disorders and squint in children in women health issues(reproductive health, • Conduct ocular exams, with multifocal infertility, menstruation and menopausal electroretinogram (mERG), Visual Evoked Potential (VEP), Optical Coherence (OCT) problems and contraception) Optical Tomography Angiography (OCTA) • General and benign gynaecologic disorders care • Retinal pathology treatment with anti-VEGF and management (medical and surgical) and intra-vitreal injections, laser and surgical uterine fibroids anomalies interventions • Postnatal clinics 44 • Oculoplastic, orbits and reconstructive 45 Specialized obstetric services include: surgery including lacrimal via interventions • Specialized combined ante-natal clinics (diabetic • Laser technology - argon, krypton, diode, Sun - Thu ante-natal clinic, rheumatology ante-natal, Sun - Thu Yttrium Aluminum Garnet (YAG). pattern 7:00am - 2:00pm cardiac ante-natal) 7:30am - 2:30pm laser • Fetal echo clinic • Laser-Assisted In Situ Keratomileusis Sun, Mon, Tue • Feta-maternal unit Sun - Wed (LASIK) procedures 2:30pm - 6:20pm Early pregnancy assessment unit specialized 3:00pm - 8:00pm gynaecologic services include: • Endometriosis clinic Delivery Time • Laparoscopy services and minimal access surgery Test Results • Urogynaecologic services Delivery Time 30 minutes • Test results can be viewed through • Colposcopy/cervical cytology services 20 minutes the DHA App • Ultrasound as part of radiology • Visit the centre in case of critical results department services

Preparation Steps Some tests and procedures (delivery) require fasting For surgical procedures: • Avoid using skin products such as deodorant, perfume, body lotion or powder • Avoid shaving your operation site • Remove all body jewellery Ophthalmology (Eyes) Services Orthopaedic Surgery Services

Optometry Adult Orthopaedic

Optometry services provide primary eye and Surgery vision care, eye examinations to detect vision problems and prescribtion of corrective lenses Adult orthopaedic services include but are not to correct those problems in addition to limited to: orthoptic services. Trauma management: For Whom? For Whom? • Management of post-traumatic deformities/ Some of the performed tests include but are fractures and sports injuries not limited to: • Management of pelvis, spine and around UAE Nationals UAE Nationals joint fractures Residents • Corneal topography Residents • Perform revision and reconstruction surgery • Biometry for septic complications Expats • Ophthalmic ultrasound scans Expats Visitors • Elecrodiagnostic testing Visitors Orthopaedic surgeries: • Visual field testing • Arthroscopic surgery of knees and shoulders • Contact lens fitting and and sport injuries • Fundus Fluorescein angiographies • Artificial joint replacement (hip, knee, shoulder, elbow) The services also offer the photography of the • Management of degenerative joint diseases bottom of the eye, optic nerve and retina. • Management of ligament tears through surgery 46 • Plasma or stem cells injections to treat 47 Walk in joint pain Test Results • Hand surgery for all traumatic and • Test results can be viewed through Sun degenerative problems of the hand and wrist the DHA App 9:00am - 1:40pm • Perform reconstructive surgery using • Visit the centre in case of critical results Ilizarov technique Mon • Perform corrective surgery after post- Sun - Thu 3:00pm - 8:40pm traumatic deformities and non-unions 7:30 am - 2:30 pm • Provide comprehensive medical care and Wed surgical procedures to treat a wide range Sun - Wed 3:00pm - 6:30pm of spinal traumas/tumors/infection/ 3:00pm - 8:00pm degenerative conditions/deformities

Delivery Time Delivery Time New Appointment Preparation Steps 15 minutes 30 minutes Depends on each case Follow-up 20 minutes Test Results • Test results can be viewed through the DHA App • Visit the centre in case of critical results Orthopaedic Surgery Services Otolaryngology (ENT) Services

Paediatric Orthopaedic Audiology

Surgery Audiology services provide new-born screening, diagnosis, treatment and monitoring Paediatric orthopaedic surgery services provide of disorders of the auditory and vestibular the diagnosis, treatment, and management for system portions of the ear. children’s musculoskeletal problems such as: For Whom? Limb and spine deformities since birth. For Whom? Test Results UAE Nationals UAE Nationals Test Results • Test results can be viewed through Residents Residents the DHA App Expats • Test results can be viewed through Expats • Visit the centre in case of critical results the DHA App Visitors • Visit the centre in case of critical results Visitors

Note For new-born screening, only referral request is required

48 49

Sun and Thu Sun - Thu 8:30am - 1:00pm 7:30am - 2:30pm

Mon and Wed 3:00pm - 9:00pm Delivery Time Depends on each case Delivery Time 40 minutes

Service Charges Free of charge for new-born screening Otolaryngology (ENT) Services Otolaryngology (ENT) Services

Audio Vestibular Otolaryngology (ENT)

Medicine General otolaryngology services include but are not limited to: Audio vestibular medicine services provide the investigation, diagnosis, treatment and • Head and neck prosthetics post-surgery rehabilitation of both adult and children with • Hearing assessment for adult, children and hearing and balance disorders. new-borns For Whom? For Whom? • Laryngoscopy • Evaluation of hearing and balance UAE Nationals UAE Nationals • Diagnosis and management of voice Residents Test Results Residents disorders • Diagnosis and management of swallowing • Test results can be viewed through Expats Expats disorders the DHA App • Phoniatrics and voice clinic Visitors • Visit the centre in case of critical results Visitors • Cochlear implant surgery • Septoplasty surgery • Surgery of vocal cords diseases • Salivary gland surgery • Tonsillectomy and adenoids surgery

50 Test Results 51 • Test results can be viewed through Sun, Tue, Wed and Thu Sun -Thu the DHA App 7:30am - 2:30pm 7:30am - 2:30pm • Visit the centre in case of critical results

Mon Mon and Wed 3:00pm - 9:30pm 3:00pm - 9:00pm

Delivery Time Delivery Time 30 minutes 20 minutes Paediatrics Services Paediatrics Services

General Paediatrics Neonatology

General Paediatric services provide diagnosis, Medical care for new-born infants, including treatment, prognosis, and follow-up concerning premature new-born, extreme low birth weight, the growth, development and overall health of critically ill babies and referred cases from infants, children, and adolescents for acute or other hospitals. chronic conditions. Service includes Invasive and non invasive For Whom? For Whom? ventilation, High frequency ventilation, Nitric Oxide therapy, Total Body cooling, Neonatal UAE Nationals UAE Nationals total parenteral Nutrition, Routine new born Test Results and hearing screening, Phototherapy and Residents • Test results can be viewed through Residents exchange transfusion. Expats the DHA App Expats Round the clock Delivery room on call service • Visit the centre in case of critical results is provided for high risk deliveries and babies in Visitors Visitors the postnatal ward. In addition, immediate specialty consultation. is given to particular neonatal cases (e.g. ophthalmology, cardiology,Paediatric nephrology, Paediatric surgery ,Paediatric Additional Documents neurology , ENT, Paediatric gastroenterology). All discharged babies are followed up in a In addition to the required documents dedicated Neonatal out patient clinic. 52 (see patient’s journeys), please present: 53 Walk in • The child’s vaccination book Walk in Neonatology services provide comprehensive medical care for new-born infants, including premature new-born, extreme low birth weight, critically ill babies or referred cases.

General Paediatrics Clinic Sun In addition, immediate specialty consultation Tue and Wed 3:00pm - 9:00pm is given to particular neonatal cases (e.g. 3:00pm - 9:00pm ophthalmology, cardiology, nephrology, Tue neurology). Mon and Thu 8:00am - 2:00pm 7:30am - 2:30pm Wed Paediatric Asthma Clinic 3:00pm - 8:30pm Test Results Mon • Test results can be viewed through 8:00am - 2:00pm the DHA App Delivery Time • Visit the centre in case of critical results Delivery Time New Appointment Depends on each case 30 minutes Additional Documents Follow-up In addition to the required documents 30 minutes (see patient’s journeys), please present: • The child’s vaccination book Rheumatology Services Urology Services

Rheumatology Urology

Rheumatology services provide the diagnosis Urology services provide the prompt and and management of patients with different efficient diagnosis and management to rheumatological diseases and musculoskeletal patients with different urological disorders. complaints by performing thorough clinical evaluation and laboratory work. Those services include but are not limited to: For Whom? For Whom? Those services include but are not limited to: • Intravenous Urography (IVU) and UAE Nationals • Early arthritis clinic UAE Nationals Micturating Cystourethrogram (MCU) • Osteoporosis clinic • Urodynamics investigations Residents • Pregnancy rheumatic diseases clinic Residents • Ureteroscopy and percutaneous Expats • Nephrology and rheumatology clinic Expats nephrolithotomy for urinary stones • Ophthalmology and rheumatology clinic • Extracorporeal Shock Wave Lithotripsy Visitors • Musculoskeletal ultrasound clinic Visitors (ESWL) • Joint aspiration (therapeutic and diagnostic) • Transurethral Resection (TUR) for prostatic • Intra-articular joint aspiration and injection diseases and bladder tumours • Ascetic/pleural fluid aspiration (therapeutic • Men’s Health Clinic: Surgical Treatment of and diagnostic) the Emergency Department • Lumbar puncture for diagnosis and • Laparoscopy for nephrectomy, treatment varicocelectomy, ureterolithotomy, radical prostatectomy and pyeloplasty 54 • Circumcision procedures 55 • Onco-urology services Test Results • Management of stones in children Early Arthritis Cinic Sun - Thu • Test results can be viewed through (UAE Nationals) 7:30am - 2:30pm the DHA App Sun 7:30am - 2:30pm • Visit the centre in case of critical results Test Results Osteoporosis Clinic Delivery Time • Test results can be viewed through (UAE Nationals and expats) the DHA App 20 minutes Sun 3:00pm - 9:00pm • Visit the centre in case of critical results Rheumatology Clinic (non UAE Nationals) Mon 3:00pm - 9:00pm Rheumatology - Obstetrics Tue 7:30am - 2:30pm Rheumatology- Nephrology (UAE Nationals) Wed & Thu

• 7:30am - 2:30pm • Musculoskeletal US clinic- Delivery Time Mon afternoon 40 minutes CLINICAL SUPPORT SERVICES Medical Laboratory Services Mental Health and Psychology Services

Medical Laboratory Psychology

Laboratory services provide comprehensive Psychology is the science that investigates how diagnostic laboratory services such as people think, feel and behave the way they do. collecting and analysing samples according Applied in a medical setting, the overall goal to the clinician’s request for the purpose of of psychology services is to provide specialized diagnosis, treatment, prevention or follow up support and assistance to healthcare providers For Whom? of diseases and other conditions. For Whom? and their patients so that the patient’s mental health needs are met within the context of UAE Nationals Laboratory services include but are not UAE Nationals their overall medical care. limited to: The Psychology Section at Dubai Hospital Residents • Anatomical pathology (histopathology and Residents operates under the premise that integrated Expats cytopathology) Expats healthcare is beneficial to both patient and • Clinical biochemistry provider as it enables caring for the whole Visitors • Microbiology and infectious diseases tests patient, which in turn, improves illness- • Haematopathology management outcomes. Psychology areas • Immunology of emphases include but not limited to, adjustment to chronic and acute illness, adherence to medical regimens, psychosocial and lifestyle factors affecting health and Preparation Steps illness, issues related to pain management, Depends on the requested test coping and stress tolerance, end-of-life 58 issues, psychosocial and familial stress, 59 Walk in and the prevention of more serious mental health problems through early detection and Test Results Mon and Tue intervention. 8:30 am - 1:30 pm Services • Tests results can be viewed through the DHA App Treatment services and interventions offered 24/7 • Contact by phone in case additional samples include, but not limited to: are required Delivery Time • Cognitive-behavioral therapies Some tests may require to 45-60 minutes make an appointment (e.g. • Behavioral interventions GTT Test, Semen analysis, • Supportive counseling Sweat Chloride) • Individual, couple and group therapies • Psychological assessment • Other specific interventions • Consultations with interdisciplinary teams Delivery Time • Liaison services between medical providers Depends on each case and patients and their families • Staff in-service/training programs and community initiatives Nuclear Medicine and Molecular Imaging Nutrition and Clinical Dietetics Services

Nuclear Medicine and Nutrition and Clinical Molecular Imaging Dietetics Nuclear medicine services provide the diagnosis and the comprehensive treatment to a variety Clinical Dietetics and nutrition services provide of diseases (types of cancers, heart disease, health education services, dietary assessment gastrointestinal, endocrine, neurological disorders). and nutritional supplements to patients in need Those services include but are not limited to: of organising and controlling their diet such as For Whom? For Whom? diabetics, elderly, children and pregnant women. • Heart disease: Myocardial perfusion scintigraphy UAE Nationals • Brain death and brain tumors: brain scintigraphy UAE Nationals Those services include but are not limited to: • Gastrointestinal disorders: oesophageal reflux Residents Residents and transit time scintigraphy, gastric emptying • Provide crucial support to all specialties by Expats scintigraphy, Meckel’s diverticulum scintigraphy Expats assessing, monitoring and optimizing the • Hepatobiliary disorders: liver scintigraphy Visitors Visitors nutritional status of patients, including those • Infection/inflammation: labelled white blood cells who require tube feeding and appurtenances scintigraphy, leuko scan Nutrition assessment for in-patients and out • Tumor markers: tumors scintigraphy, radioiodine patients to provide proper intervention therapy • Patient and families education and counselling • Lung disorders: lung ventilation and perfusion session studies • Organize the nutrition public awareness for • Bone disorders: bone scintigraphy, joint clients scintigraphy 60 • Kidney and renal disorders: renal scintigraphy, 61 nuclear cystography Sun - Thu • Thyroid disorders: thyroid scintigraphy, General Dietetic Clinic Test Results radioiodine ablation 7:30am - 2:30pm Sun, Wed and Thu • Test results can be viewed through • lymphatic system disordrs: lymphoscintigraphy, 7:30am - 1:30pm sentinel lymph node scintigraphy the DHA App • Visit the centre in case of critical results • Vascular disease: varicocele scintigraphy Diabetes Dietetic Clinic Delivery Time • Others: dacryo scintigraphy, testicular perfusion 30 minutes of Carb Count scintigraphy Mon Molecular imaging-PET-CT Services 7:30am - 1:30pm • PET/CT Clinic Test Results • FDG-PET-CT for Adult & Paediatric Paediatric Dietetic Clinic • Test results can be viewed • Ga-68-PMSA-PET/CT scan Tue through (prostate cancer) 7:30am - 1:30pm the DHA App • Ga-68-DOTATOC-PET/CT scan • Visit the centre in case of (neuroendocrine tumors) Nutrition Store Service critical results • F18-FDG-PET-CT Cardiac viability Sun, Mon, Tue, Wed and Thu Radionuclide and Molecular therapy services: 7:30am - 1:30pm • Thyroid cancer clinic Preparation Steps • Radioiodine Therapy of Thyroid cancer • Fasting • I-131 MIBG Therapy for Neuroendocrine Tumors • Stop some medications as • LU177-PMSA-Prostate Cancer Therapy Delivery Time indicated • I-123 thyroid cancer diagnosis scan 30 minutes • Stop some types of food • Bone pain palliation (Samarium153, as indicated Rhenium 188). BMD services for adults and Pediatrics Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Physical Medicine and Occupational Therapy

Rehabilitation Occupational therapy services provide teaching techniques that help restore, strengthen and Physical medicine and rehabilitation services enhance the capacity of paediatrics and adult include but are not limited to: patients with diseases or injuries to take care of themselves and maintain the skills for daily For Whom? • Physical Medicine & Rehab consultation and For Whom? activities or work/school. prepare Rehab plan for Paediatric and Adult Musculo-Skeletal and Neurological disorders UAE Nationals • Physical Medicine & Rehabilitation UAE Nationals Residents consultation and prescription of required Residents Test Results medication Expats • Evaluation prescription and supervision Expats • Test results can be viewed through of Rehabilitation program the DHA App • Musculoskeletal Ultrasonography as bedside • Visit the centre in case of critical results diagnosis for MSK conditions • Ultrasound guided intra-articular injections and soft tissue injection (Bursa, Tendon etc) • Regenerative Medicine including Platelet Rich Plasma

62 63 Test Results Sun-Thu • Test results can be viewed through Sun - Thu 7:45am - 2:15pm the DHA App 7:30am - 1:20pm • Visit the centre in case of critical results Service Limitations • Session will be discontinued if the patient is severely sick like having Delivery Time Delivery Time high fever New appointment 45-50 minutes • Medically unstable patients 45 minutes • Patients with communicable diseases

Follow-up 20 minutes Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Paediatric Rehabilitation Physiotherapy

Paediatric rehabilitation services provide Physiotherapy services provide management prevention, treatment, and management and treatment of injury, illness or disability of congenital and childhood-onset physical through movement and exercise, manual impairment which aim to enhance and restore therapy, education and advice. functional ability and quality of life. For Whom? The services include but are not limited to: For Whom? Rehabilitation and therapy are provided for following Paediatric conditions, but not limited to: UAE Nationals UAE Nationals • Electrotherapy • Neuro-Paediatric rehabilitation therapy for • Kinesiotherapy Residents Cerebral palsy, Delayed Physical and Mental Residents • Hydrotherapy developmental disorders Expats Expats • Chest Physiotherapy • Congenital Musculo-skeletal anomalies • Pre and Post operative Musculoskeletal Visitors • Congenital foot deformity rehabilitation • Erb’s Palsy • Sports injury rehabilitation • Neuro-rehabilitation • Spinal Decompression therapy • Extra-Corporeal Shock wave therapy for Preparation Steps Musculo-skeletal condition Patient must be fed one hour before starting • Isokinetic assessment the treatment session • Woman’s health and pelvic floor rehabilitation 64 65

Sun - Thu Test Results Sun - Thu Test Results 7:00am - 2:30pm 7:30am - 1:20pm • Test results can be viewed through • Test results can be viewed through the DHA App the DHA App • Visit the centre in case of critical results • Visit the centre in case of critical results Delivery Time Delivery Time 45 minutes 30 minutes

Service Limitations Service Limitations • Session will be discontinued if the patient is severely sick like having • Medically unstable patients high fever • Patients with communicable diseases Physical Medicine and Rehabilitation Services Radiology Services

Speech Therapy General Radiology

Speech therapy services provide treatment, General radiology services include but are not support and care for children and adult who limited to: have difficulties with communication including speech or language disorders, eating, using • X-Ray: fluoroscopy-defecogram; Stats scan, various method that include physical exercises mobile X-rays For Whom? to strengthen the muscles used in speech (oral­ For Whom? • CT Scan: plain, with contrast, virtual motor work). colonoscopy, CT enterography, CT perfusion, UAE Nationals UAE Nationals CT cardiac • MRI: Plain, with contrast, stress cardiac Residents Residents MRI, MRI Prostate, MR spectroscopy, Test Results Expats Expats MRI perfusion, MRI enterography, MRI • Test results can be viewed through arthrography the DHA App Visitors • Ultrasound • Visit the centre in case of critical results • Gastro radiology services • Chest radiology services • Mammography - diagnostic mammography and biopsy service

(Note: Some of the above-specialized services Service Limitations may not be available in all the centres/ 66 hospitals. The practitioner shall refer 67 • Medically unstable children accordingly) • Severe mental disability Sun, Mon, Tue and Wed Sun - Thu • If the child is sleepy 8:00am - 2:00pm 7:30am - 9:00pm Preparation Steps Thu 8:00am - 12:00am Depends on the procedure/operation type Delivery Time X-ray 5 - 10 minutes Delivery Time Test Results New Appointment CT • Test results can be viewed through 30 minutes 10 - 15 minutes the DHA App • Visit the centre in case of critical results Follow-up CT with contrast 30 minutes 20-30 minutes

Service Charges Ultrasound Service Limitations 10-15 minutes Free for UAE Nationals Some images may be affected if the MRI patient had any of the following: 192AED 25-60 minutes • Prosthesis per session for expatriates usually covered • Pacemaker by insurance companies • Dental braces Payment Methods PHARMACY SERVICES Pharmacy Services

Pharmacy

Pharmacy section offers comprehensive pharmaceutical care & medication managment services to assure ultimate therapeutic outcomes & highest customer satisfaction rate. For Whom?

UAE Nationals Residents Visitors

70 Walk in

24/7

Delivery Time 10 minutes FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14 Activate Facility Licence 14 Add Facility to Group 15 Add Facility to Group 15 Amend Facility Licence 16 Amend Facility Licence 16 Cancel Facility Licence 17 Cancel Facility Licence 17 Change Facility Name 18 Change Facility Name 18 Change Facility Ownership 19 Change Facility Ownership 19 Change Medical Director 20 Change Medical Director 20 New Facility Licence 21 New Facility Licence 21 Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22 Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23 Purchase Products 24 Purchase Products 24 Renew Facility Licence 25 Renew Facility Licence 25 Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26 Request for Temporary Permit 27 Request for Temporary Permit 27 Temporary Facility Closure 28 Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict FACILITY FAQ26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional Licence 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Facility FAQ Facility FAQ

Printing machine availability The customer has to go to the flower shop Located near the main reception where they can : • Copy a document : 1 AED • Print a document : 4 AED Required document to issue birth certificate/health card issuing & renewing/ medical report? Private room availability? Available in DH services catalog. According to patient clinical condition a private room request can be granted,then If a private room is available, it will be granted or the customer will be placed on waiting list. Required time/days to complete a services? Is it possible to see the doctor without appointment? Available in DH services catalog. appointment to DH specialty clinic will be possible only after granting referral from PHC. Waiting time for services completion? Is it possible to get near date appointment/urgent appointment/appointment Available in DH services catalog. without referral? Near Date Appointment /urgent appointment: Depend on the availability of the slot in the Taking appointment? required clinic, appointment without referral it is not allowed. • Vist the nearest PHC to get a referral Letter • Call DHA800 for appointment OR visit DH personally Who is attending physician in the clinic and in which room? The customer will know the attending physician and the clinic room upon the completion of Services prices? registration in the appointment date. 74 Available in DH services catalog. 75

Physician names & profiles? List of DH Physcain names and the clinic name is shared with DHA call centre regularly.

Working hours? DH Provide: 24/7 services for ER/Inpateint areas Outpatient: each clinic Timing is available in the service Catalog

Clinic location? Patients are guided while in DH toward the exact clinics location.

Visiting hours for children? From 4:00pm - 8:00pm

Follow up on requested services? Each service has a specific Turnaround time which is well explained to the client upon application for the service (e.g Medical Report would be completed within 10 days) once service is completed the client will receive an SMS. FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14 Activate Facility Licence 14 Add Facility to Group 15 Add Facility to Group 15 Amend Facility Licence 16 Amend Facility Licence 16 Cancel Facility Licence 17 Cancel Facility Licence 17 Change Facility Name 18 Change Facility Name 18 Change Facility Ownership 19 Change Facility Ownership 19 Change Medical Director 20 Change Medical Director 20 New Facility Licence 21 New Facility Licence 21 Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22 Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23 Purchase Products 24 Purchase Products 24 Renew Facility Licence 25 Renew Facility Licence 25 Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26 Request for Temporary Permit 27 Request for Temporary Permit 27 Temporary Facility Closure 28 Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict INTERCONNECTED26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional LicenceSERVICES 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Adult cardiology services • Radiology/diagnostic radiology • Adult gastroenterology services • Radiology/diagnostic radiology • Medical laboratory service • Medical laboratory services • Surgery services • General surgery services • Cardiology services • Anesthesiology services • Follow-up outpatient clinics • Gastroenterology services • Consulting and treatment service • Patient registration services • Surgery • Follow-up outpatient • Nutrition service • Consulting and treatment services • Pharmacy service • Nutrition services • Pharmacy service

• Adult critical care medicine services • Radiology/diagnostic radiology • Adult general surgery • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Patient entry services • Registration services • Critical care medicine services • Anesthesiology services • Consulting and treatment services • Consulting and treatment services • Surgery services • Pharmacy service 78 79 • Anesthesiology services • Nutrition services • Nutrition services • Health education service • Pharmacy service

• Adult nephrology services • Radiology/diagnostic radiology • Medical laboratory services • Adult endocrinology services • Radiology/diagnostic radiology • Nephrology (kidney) services • Medical laboratory services • Internal medicine services • Internal medicine • Patient entry service • Endocrinology services • Follow-up outpatient clinics • Patient entry services • Nephrology services • Follow-up outpatient clinics • Consulting and treatment services • Consulting and treatment services • Surgery services • Nutrition services • Nutrition service • Pharmacy service • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Adult orthopaedic surgery • Radiology/diagnostic radiology • Bstetrics and gynecology services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Orthopedic services • Bstetrics and gynecology services • Anesthesiology services • Internal medicine services • Patient registration services • Patient entry service • Outpatient clinics • Follow-up outpatient clinics • Consulting and treatment services • Nephrology services • General surgery services • Consulting and treatment services • Nutrition services • Nutrition service • Pharmacy service • Pharmacy service • Physiotherapy services • Cardio-thoracic (heart and chest) surgery • Radiology/diagnostic radiology • Anaesthesiology services • Patient entry service services • Medical laboratory services • Outpatient clinics • Cardiac surgery services • Consulting and treatment services • Anesthesiology services • Surgery service • Cardiology (heart) services • Pharmacy service • Patient registration services • Emergency medicine services • Outpatient follow-up service 80 • Consulting and treatment services 81 • Audio vestibular medicine services • Radiology/diagnostic radiology • Pharmacy service • Medical laboratory services • Nutrition services • Patient entry services • Follow-up outpatient clinics • Clinical genetics and metabolic diseases • Radiology/diagnostic radiology • Consulting and treatment services services • Medical laboratory services • Surgery • Internal medicine and endocrinology • Nutrition and clinical dietetics services services • Pharmacy service • Patient entry service • Outpatient follow-up service • Audiology services • Auditory rays • Consulting and treatment services • Consulting and treatment services • Nutrition services • Audio vestibular medicine services • Pharmacy service • Anesthesiology services • Registration services • Endodontics services • Medical laboratory services • Pharmacy service • Inpatient and outpatient services • Health education services • Radiology/diagnostic radiology • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Female pelvic and reconstructive surgery • Radiology/diagnostic radiology • General otolaryngology (ent) services • Radiology/diagnostic radiology services • Medical laboratory services • Anaesthesiology • General surgery services • Medical laboratory services • Anesthesiology services • Emergency • Orthopedic services • Patient entry services • Patient registration services • Follow-up outpatient clinics • Outpatient clinics • Consulting and treatment services • Consulting and treatment services • Surgery • General surgery services • Pharmacy service • Nutrition services • Pharmacy service • General pediatrics services • Radiology/diagnostic radiology • Physiotherapy services • Medical laboratory services • Pediatrics services • General dental services • Radiology/diagnostic radiology • Patient entry service • Medical laboratory services • Outpatient follow-up service • Dental services • Nutrition services • Follow-up outpatient clinics • Pharmacy service • Consulting and treatment services 82 83 • Pharmacy service • General physical medicine and rehabilitation • Inpatient and outpatient services • Radiology/diagnostic radiology • General emergency medicine services • Radiology/diagnostic radiology • Physical medicine and rehabilitation • Medical laboratory services • Health education services • Surgery services • Internal medicine services • General radiology/diagnostic radiology services • Consulting and treatment services • Patient registration services • Inpatient services • Consulting and treatment services • Emergency medicine services • Surgery services • Outpatient services • Pharmacy service

• Gynecic oncology service • Radiology/diagnostic radiology • General ophthalmology • Radiology/diagnostic radiology • Medical laboratory services • Anaesthesiology • General surgery services • Medical laboratory services • Internal medicine • Emergency • Registration services • Patient entry services • Outpatient clinics • Follow-up outpatient clinics • Consulting and treatment services • Consulting and treatment services • Pharmacy service • Surgery • Pharmacy service • Health education services • Consulting and treatment services • Inpatient services • Emergency medicine services • Outpatient services Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Hematology services • Radiology/diagnostic radiology • Internal medicine services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Registration services • Internal medicine • Outpatient follow-up service • Patient entry service • Anesthesiology services • Outpatient follow-up service • Pharmacy service • Consulting and treatment services • Nutrition services • Nutrition services • Health education services • Pharmacy service • Consulting and treatment services • Interventional cardiology services • Radiology/diagnostic radiology • High risk pregnancy and morbidly adherent • Medical laboratory services • Medical laboratory services placenta • General surgery • Anesthesiology services • Radiology/diagnostic radiology • Cardiology services • Paediatric cardiology • Patient entry service • Patient entry service • Follow-up outpatient clinics • Consulting and treatment services • Consulting and treatment services • Surgery service • Surgery • Pharmacy service • Pharmacy service 84 85

• Immunology services • Radiology/diagnostic radiology • Interventional radiology services • Medical laboratory services • Medical laboratory services • Surgical services • Registration services • Cardiology (heart) services • Outpatient follow-up service • Medical oncology services • Pharmacy service • Outpatient clinic • Health education services • Consulting and treatment services • Consulting and treatment services • General surgery services

• Internal medicine for obstetric • Radiology/diagnostic radiology • Issue/renew health card • Registration service • Medical laboratory services • Payment service • Consulting and treatment services • Paediatric cardiology • Patient entry service • Issue new/duplicate medical report • Registration service • Pharmacy service • Payment service • Medical services

• Medical laboratory services • Medical laboratory services • Inpatient and outpatient services • Operations services Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Medical oncology services • Radiology/diagnostic radiology • Optometry services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • General surgery services • Patient entry services • Anesthesiology services • Follow-up outpatient clinics • Medical oncology services • Consulting and treatment services • Patient registration services • Surgery • Follow-up outpatient • Pharmacy service • Consulting and treatment services • Rehabilitation services • Oral and maxillofacial surgery • Radiology/diagnostic radiology • Nutrition services • Medical laboratory services • Pharmacy service • Oral and maxillofacial surgery services • Patient registration services • Neonatology services • Radiology/diagnostic radiology • Outpatient clinics • Medical laboratory services • Consulting and treatment services • Anesthesiology services • General surgery services • Paediatric services • Nutrition services • Patient registration services • Pharmacy service • Consulting and treatment services 86 87 • Critical care medicine services • Orthodontics services • Radiology/diagnostic radiology • Nutrition services • Medical laboratory services • Pharmacy service • Outpatient clinics • Consulting and treatment services • Nuclear medicine and molecular imaging • Inpatient and outpatient services • Pharmacy service • Radiology/diagnostic radiology • Physical medicine and rehabilitation • Paediatric cardiology services • Radiology/diagnostic radiology • Health education services • Medical laboratory services • Cardiology services • Nutrition and clinical dietetics services • Inpatient services • Paediatric services • Consulting and treatment services • Patient entry services • Outpatient clinics • Follow-up outpatient clinics • Consulting and treatment services • Obstetrics & gynecology emergency • Radiology/diagnostic radiology • Nutrition services • Anaesthesiology • Pharmacy service • Medical laboratory services • Bstetrics and gynecology services • Patient entry services • Follow-up outpatient clinics • Consulting and treatment services • Surgery • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Paediatric dentistry services • Radiology/diagnostic radiology • Paediatric hematology services • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Paediatric dentistry services • Registration services • Paediatric services • Outpatient follow-up service • Patient entry services • Anesthesiology services • Follow-up outpatient clinics • Pharmacy service • Consulting and treatment services • Nutrition services • Surgery • Health education services • Pharmacy service • Consulting and treatment services

• Paediatric emergency medicine services • Radiology/diagnostic radiology • Paediatric nephrology services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Surgery services • Paediatric cardiology • Paediatric services • Nephrology (kidney) services • Patient entry services • Patient entry service • Consulting and treatment services • Consulting and treatment services • Pharmacy service • Nutrition service 88 • Pharmacy service 89 • Paediatric gastroenterology services • Radiology/diagnostic radiology • Medical laboratory services • Paediatric orthopedic surgery services • Radiology/diagnostic radiology • General surgery services • Medical laboratory services • Paediatric gastroenterology services • Pediatrics services • Patient registration services • Patient registration services • Follow-up outpatient • Outpatient clinics • Consulting and treatment services • Consulting and treatment services • Anesthesiology services • General surgery services • Nutrition services • Nutrition services • Pharmacy service • Pharmacy service

• Paediatric hematology - oncology services • Radiology/diagnostic radiology • Paediatric surgery services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Registration services • General surgery services • Outpatient follow-up service • Anesthesiology services • Anesthesiology services • Pediatrics services • Pharmacy service • Registration services • Nutrition services • Outpatient clinics • Health education services • Consulting and treatment services • Consulting and treatment services • Nutrition services • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Pediatrics critical care medicine services • Radiology/diagnostic radiology • Rheumatology services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Surgery services • Internal medicine services • Paediatric services • Patient registration services • Patient entry services • Follow-up outpatient clinics • Critical care medicine services • Consulting and treatment services • Nutrition services • Pharmacy service • Pharmacy service • Speech therapy services • General physical medicine and rehabilitation • Pediatrics Endocrinology services • Radiology/ diagnostic radiology • Follow-up outpatient clinics • Medical Laboratory services • Consulting and treatment services • Pediatric services • Endocrinology services • Patient entry services • Surgical critical care • Radiology/diagnostic radiology • Follow-up Outpatient Clinics • Medical laboratory services • Nutrition services • Registration services • Pharmacy Service 90 • Anesthesiology services 91 • Pharmacy service • Periodontics services • Radiology/diagnostic radiology • Nutrition services • Medical laboratory services • Health education services • Registration services • Consulting and treatment services • Outpatient follow-up service • Pharmacy service • Health education services • Consulting and treatment services

• Pharmacy services • Inpatient and outpatient services • Emergency medicine services • Health education services

• Physiotherapy services • Inpatient and outpatient services • Radiology/diagnostic radiology • Physical medicine and rehabilitation • Health education services

• Request issue/copy birth certificate/replace • Registration service the lost birth certificate • Payment service Services name Name of related service

• The feto-maternal medicine services • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Bstetrics and gynecology services • Paediatric cardiology • Patient entry services • Follow-up outpatient clinics • Consulting and treatment services • Surgery • Pharmacy service

• The minimal access surgery service )female) • Radiology/diagnostic radiology • Medical laboratory services • Patient entry services • Follow-up outpatient clinics • Consulting and treatment services • Surgery • Nutrition and clinical dietetics services 92 • Pharmacy service

• The urogynecology service for female • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Bstetrics and gynecology services • Patient entry services • Follow-up outpatient clinics • Consulting and treatment services • Surgery • Pharmacy service

• Urology services • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Emergency • Patient entry services • Follow-up outpatient clinics • Consulting and treatment services • Surgery • Pharmacy service