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Communication on Progress UNGC Communication on Progress UNGC November 2018 Page 1 of 25 Contents Statement by the Chairman General Manager ................................................................................ 3 Overview of Credit Libanais Group .................................................................................................. 4 Credit Libanais Identity .................................................................................................................... 5 Credit Libanais’ Business Principles.................................................................................................. 6 Credit Libanais Group Structure....................................................................................................... 7 Facts and Figures (CL GROUP).......................................................................................................... 8 CL Sustainable Development Goals (SDGs) .................................................................................... 10 CL Strategy ..................................................................................................................................... 12 Corporate Responsibility and Corporate Governance ................................................................... 13 Corporate Responsibility and Responsible Inclusive Financing ...................................................... 15 Corporate Responsibility and the Modernization of Lebanon ....................................................... 17 Corporate Responsibility and our Human Capital .......................................................................... 18 Corporate Responsibility and our Communities ............................................................................ 22 Corporate Responsibility and the Environment ............................................................................. 23 Page 2 of 25 Statement by the Chairman General Manager Page 3 of 25 Overview of Credit Libanais Group Credit Libanais SAL was established in 1961 as a Lebanese joint stock company; it is registered on the Lebanese list of banks under number 53 and in the Beirut Commercial Registry under number 10742. Credit Libanais’ head office address is at Corniche El Nahr, Adlieh Roundabout, P.O Box: 16-6729, Beirut, Lebanon. Credit Libanais is one of the top ten banks in Lebanon that remains deeply rooted in the country. With a landmark reference Head Office Tower in the banking sector, the Bank has a network outreach of 79 branches including local and international presence in Cyprus, Bahrain and Iraq, a representative office in Canada and a subsidiary bank in Senegal. The latter, Credit International sa (CISA) is the only Lebanese bank currently present in the West African Monetary Union (“WAMU”) which inaugurated its first branch in Dakar in 2011 and opened its second branch in 2015. CL Group encompasses an investment bank, an Islamic bank, a financial institution, a leasing company, an insurance company, and a real estate company, and reaps the benefits of a large network of international correspondents around the globe. Leveraging on the extensive branch network outreach, the Bank’s principal activities include retail banking services (including consumer lending, credit cards and lending to small businesses and sole proprietorships), corporate banking services (including various forms of credit facilities, loans and overdrafts to medium-size and large corporations), trade finance services (including letters of credit and letters of guarantee), capital markets services (including trading and sales of various types of financial instruments and products) and private banking and asset management services (including portfolio management, securities trading, mutual funds, alternative investments and structured products). The Bank also holds a dominant position in e-banking and e-commerce through several of its affiliates. The Bank provides systems, logistics and marketing for ATM and POS networks and payment gateway solutions for e-commerce. Through its majority owned subsidiary, Credit Libanais Investment Bank SAL, the Bank offers its customers medium and long- term financing and investment banking services (including funding for project finance, housing loans and direct equity participation) and other complementary services (including equipment leasing and bancassurance products through its subsidiaries). Through its seat on the Beirut Stock Exchange, the Bank offers its customers trading in local stocks. Page 4 of 25 Credit Libanais Identity Vision Credit Libanais’ purpose is to enhance shareholder, customer, employees and CSR value. Mission Credit Libanais is the preferred bank in Lebanon for customers and employees. Credit Libanais is primarily a retail bank and serves selected corporate customers. Core Values Credit Libanais core values are customer focus, innovation, teamwork, ethics, transparency and integrity as well as reward for performance. Page 5 of 25 Credit Libanais’ Business Principles We deliver superior customer service. We gain customer satisfaction with service that exceeds customers’ expectations. We Serve We are action-oriented and encourage personal initiative. Can Do and Will Do are basic attitudes of all employees. We Act We increase productivity each year. Ethics and Profit per Employee are key measures for Bank performance. We Perform We embrace change. We continuously seek better solutions to problems for the customer and the Bank. We Improve We function as a team. Cooperation among individuals and units is fundamental in delivering the whole Bank to the customers. We Cooperate We are open. We encourage continual dialogue across all units and levels. We Communicate We emphasize delegation. Acceptance of personal accountability permeates our corporate culture. We Empower We continuously upgrade our skills. Commitment to self-development and training are the cornerstones of our competitive advantage. We Build We value each other’s ideas. We treat colleagues fairly, sincerely and courteously regardless of differences in background. We Respect Page 6 of 25 Credit Libanais Group Structure Four Banks •Credit Libanais sal •Credit Libanais Investment Bank (CLIB) sal •Lebanese Islamic Bank (LIB) sal •Credit International (CISA) S.A. Senegal One Financial Institution •Credilease sal One Insurance Company •Credit Libanais d'Assurances et de Reassurances (CLA) sal IT, E-Banking and E-Commerce Companies •Credit Card Management (CCM) sal •International Payment Network (IPN) sal •Netcommerce sal •Soft Management sal Real Estate Company •Cedars Real Estate sal Page 7 of 25 Facts and Figures (CL GROUP) Large Network 8th largest network in Lebanon 79 total branches Extensive E-Outreach 9.500 electronic POS 143,000 banking cards distributed 96 ATMs A state-of-the-art customer service 24/7 online banking services 6 Countries of Geographical Outreach Lebanon Bahrain Canada Cyprus Iraq Senegal Page 8 of 25 In 2015, Credit Libanais officially joins the UN Global Compact On November 6, 2015, Credit Libanais officially joins the United Nations Global Compact, the world’s largest corporate responsibility initiative with over 9800 business and 3300 non-business participants in 161 countries. The UN Global Compact Ten Principles encompass the following areas that touch the day-to-day operations. The UN Global Compact’s ten principles HUMAN RIGHTS Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and Principle 2: make sure that they are not complicit in human rights abuses. LABOUR Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; Principle 4: the elimination of all forms of forced and compulsory labour; Principle 5: the effective abolition of child labour; and Principle 6: the elimination of discrimination in respect of employment and occupation. ENVIRONMENT Principle 7: Businesses should support a precautionary approach to environmental challenges; Principle 8: undertake initiatives to promote greater environmental responsibility; and Principle 9: encourage the development and diffusion of environmentally friendly technologies. ANTI-CORRUPTION Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery Page 9 of 25 CL Sustainable Development Goals (SDGs) On September 25, 2015, all 193 member states of the United Nations adopted 17 new Sustainable Development Goals (SDGs) as a plan to tackle the economic, social, environmental and governance-related challenges by 2030. At Credit Libanais, we are committed to safeguarding the interests of all stakeholders and thus have corporate responsibility and sustainability embedded in the greater part of our work, ever since the beginning of operations back in 1961. As for the SDGs, we have adopted the following 3 goals to focus on in coming 3 years and shall focus on them in our action plans and strategy. Those include: Goal 8 – Decent Work and Economic Growth - Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. Goal 4 – Quality Education - Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. Goal 9 – Industry, Innovation and Infrastructure – Fostering innovation to promote inclusive sustainable economic growth Year after year, our Bank reaffirms its commitment to contributing to a sustainable future for all stakeholders in
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