Task Name [1] ISO 9001, Quality management systems — Requirements [2] ISO 9004, Quality management systems — Guidelines for performance improvements [3] ISO 10002, Quality management — Customer satisfaction — Guidelines for complaints handling in organ. [4] ISO 10005, Quality management systems — Guidelines for quality plans [5] ISO 10006, Quality management systems — Guidelines for quality management in projects [6] ISO 10007, Quality management systems — Guidelines for configuration management [7] ISO 10012, Measurement management sys — Requirements for measu. processes and measuring equipment [8] ISO/TR 10013, Guidelines for quality management system documentation [9] ISO/TR 10014, Guidelines for managing the economics of quality [10] ISO 10015, Quality management — Guidelines for training [11] ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000 [12] ISO 19011, Guidelines for quality and/or environmental management systems auditing [13] ISO/IEC Guide 62, General requirements for bodies operating assessment and certification/registration TSE ISO Guide 73 Risc Management SA 8000 Social Accountability Standard ISO 8402:1994, Quality management and quality assurance-Vocabulary. ISO 10011-1:1990, Guidelines for auditing quality system-Part 1: Auditing. ISO/IEC Guide 2:1996, Standardization and related activities-General vocabulary. ISO/IEC Guide 7:1994, Guidelines for drafting of standards suitable for use for conformity assessment. ISO/IEC Guide 23:1982, Methods of indicating conformity with standards for third-party certification systems. ISO/IEC Guide 25:1990, General requirements for the competence of calibration and testing laboratories. ISO/IEC Guide 27:1983, Guidelines for corrective action to be taken by a certification body in the event of misuse of its mark of conformity. ISO/IEC Guide 28:1982, General rules for a model third-party certification system for products. ISO/IEC Guide 39:1988, General requirements for the acceptance of inspection bodies. ISO/IEC Guide 53:1988, An approach to the utilization of a supplier’s quality system in third-party product certification. ISO/IEC Guide 62:1996, General requirements for bodies operating assessment and certification/registration of quality systems ISO/IEC Guide 65: General requirements for bodies operating product certification systems TSE ISO 10006 Quality Management Systems – Guide to quality management in projects The EFQM Excellence Model- Higher Education Version TRIS-EFQM model version 4.2, - Method for Quality Improvement of Higher ISO/TR 10013:2001, Guidelines for quality management system documentation ISO/IEC TR 15846:1998, Information technology – Software life cycle process ISO 27005; information security risk management ISO 27001, information security management systems Standard RACI Model GQM-Goals-Questions-Metrics PERFORMANCE MANAGEMENT METHOD

KALİTE STANDARTLARI

SYSTEM MANAGEMENT ISO STANDARD EXPLANATION ISO 9000:2005 Quality management systems -- Fundamentals and vocabulary ISO 9001:2008 Quality management systems -- Requirements Guidance Document Managing for the sustained success of an organization. A ISO 9004:2000 quality management approach Managing for the sustained success of an organization -- A quality management ISO 9004:2009 approach TSE EN ISO 17025 General requirements for the competence of testing and calibration laboratories Quality management systems -- Guidelines for process improvements in health IWA 1:2005 service organizations IWA 2:2007 Quality management systems -- Guidelines for the application of ISO 9001:2000 in education. Quality management systems -- Guidelines for the application of ISO 9001:2000 in IWA 4:2009 local government ISO Guide 34:2000; ISO Guide 34:2000/Cor General requirements for the competence of reference material producers 1:2003 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for ISO 10001:2007 organizations. Quality management -- Customer satisfaction -- Guidelines for complaints handling ISO 10002:2004 in organizations Quality management -- Customer satisfaction -- Guidelines for dispute resolution ISO 10003:2007 external to organizations. ISO 10005:2005 Quality management systems -- Guidelines for quality plans ISO 10006:2003 Quality management systems -- Guidelines for quality management in projects ISO 10007:2003 Quality management systems -- Guidelines for configuration management Measurement management systems -- Requirements for measurement processes and ISO 10012:2003 measuring equipment ISO/TR 10013:2001 Guidelines for quality management system documentation ISO 10014:2006 Quality management -- Guidelines for realizing financial and economic benefits. ISO 10015:1999 Quality management -- Guidelines for training ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000 Guidelines for the selection of quality management system consultants and use of ISO 10019:2005 their services Guidelines for interpretation of ISO 9000 series for application within the iron ore ISO/TR 13352:1997 industry Medical devices -- Quality management systems -- Requirements for regulatory ISO 13485:2003 purposes Mechanical vibration and shock -- Vibration of stationary structures -- Specific ISO 14964:2000 requirements for quality management in measurement and evaluation of vibration

Medical devices -- Quality management systems -- Guidance on the application of ISO/TR 14969:2004 ISO 13485: 2003 ISO 15161:2001 Guidelines on the application of ISO 9001:2000 for the food and drink industry ISO 15189:2007 Medical laboratories -- Particular requirements for quality and competence.

Primary packaging materials for medicinal products -- Particular requirements for ISO 15378:2006 the application of ISO 9001:2000, with reference to Good Manufacturing Practice (GMP) Quality management systems -- Particular requirements for the application of ISO ISO/TS 16949:2002 9001:2000 for automotive production and relevant service part organizations OHSAS 18001:2007 Occupational health and safety management systems – Requirements OHSAS 18002:2000 Occupational safety and health management systems Guidelines for the implementation of OHSAS 18001 ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing ISO/TS 19218:2005 Medical devices -- Coding structure for adverse event type and cause ISO/TR 22869:2005 Medical laboratories -- Guidance on laboratory implementation of ISO 15189: 2003 ISO 22870:2006 Point-of-care testing (POCT) -- Requirements for quality and competence Software engineering -- Guidelines for the application of ISO 9001:2000 to ISO/IEC 90003:2004 computer software ISO/IEC Guide 14:2003 Purchase information on goods and services intended for consumers

ISO/IEC Guide 41:2003 Packaging -- Recommendations for addressing consumer needs

ISO 22000:2005 Food safety management systems -- Requirements for any organization in the food chain ISO/TS 22003:2007 Food safety management systems -- Requirements for bodies providing audit and certification of food safety management systems ISO/TS 22004:2005 Food safety management systems -- Guidance on the application of ISO 22000:2005 ISO 22005:2007 Traceability in the feed and food chain -- General principles and basic requirements for system design and implementation ISO 28000:2007 Specification for security management systems for the supply chain

Security management systems for the supply chain -- Best practices for ISO 28001:2007 implementing supply chain security, assessments and plans -- Requirements and

guidance. ISO 28003:2007 Security management systems for the supply chain -- Requirements for bodies providing audit and certification of supply chain security management systems. ISO 28004:2007 Security management systems for the supply chain -- Guidelines for the implementation of ISO 28000 ISO/TS 29001:2007 Petroleum, petrochemical and natural gas industries -- Sector-specific quality management systems -- Requirements for product and service supply organizations. ISO 14001:2004 Environmental management systems -- Requirements with guidance for use. Environmental management systems -- General guidelines on principles, systems ISO 14004:2004 and support techniques

Environmental management -- Environmental assessment of sites and organizations ISO 14015:2001 (EASO) ISO 14020:2000 Environmental labels and declarations -- General principles Environmental labels and declarations -- Self-declared environmental claims (Type ISO 14021:1999 II environmental labelling) Environmental labels and declarations -- Type I environmental labelling -- ISO 14024:1999 Principles and procedures Environmental labels and declarations -- Type III environmental declarations -- ISO 14025:2006 Principles and procedures ISO 14031:1999 Environmental management -- Environmental performance evaluation -- Guidelines Environmental management -- Examples of environmental performance evaluation ISO/TR 14032:1999 (EPE) ISO 14040:2006 Environmental management -- Life cycle assessment -- Principles and framework Environmental protection ISO 14041:1998 Life cycle assessment

Goal and scope definition and inventory analysis ISO/TS 14048:2002 Environmental management -- Life cycle assessment -- Data documentation format Environmental management -- Life cycle assessment -- Examples of application of ISO/TR 14049:2000 ISO 14041 to goal and scope definition and inventory analysis ISO 14050:2009 Environmental management – Vocabulary. Environmental management -- Integrating environmental aspects into product ISO/TR 14062:2002 design and development Environmental management -- Environmental communication -- Guidelines and ISO 14063:2006 examples

CONFORMITY ASSESSMENT Conformity assessment -- Guidance on a third-party certification system for ISO/IEC Guide 28:2004 products Conformity assessment — Guidance ISO/IEC Guide 53:2005 on the use of an organization’s quality management system in product certification ISO/IEC Guide 60:2004 Conformity assessment -- Code of good practice Conformity assessment — Fundamentals ISO/IEC Guide 67:2008 of product certification Arrangements for the recognition and acceptance of conformity assessment ISO/IEC Guide 68:2002 results ISO/IEC 17000:2004 Conformity assessment -- Vocabulary and general principles ISO/PAS 17001:2005 Conformity assessment -- Impartiality -- Principles and requirements ISO/PAS 17002:2004 Conformity assessment -- Confidentiality -- Principles and requirements ISO/PAS 17003:2004 Conformity assessment -- Complaints and appeals -- Principles and requirements ISO/PAS 17004:2005 Conformity assessment -- Disclosure of information -- Principles and requirements Conformity assessment -- Use of management systems -- Principles and ISO/PAS 17005:2008 requirements ISO/IEC 17007:2009 Conformity assessment -- Guidance for drafting normative documents suitable for

use for conformity assessment Conformity assessment -- General requirements for accreditation bodies ISO/IEC 17011:2004 accrediting conformity assessment bodies Conformity assessment ISO/ІЕС 17021:2006 Requirements for bodies providing audit and certification of management systems Conformity assessment -- Requirements for bodies providing audit and certification of management systems and requirements for third-party certification ISO/IEC DIS 17021-2 проект auditing of management systems -- Part 2: Requirements for third party certification auditing of management systems Conformity assessment -- General requirements for bodies operating certification ISO/IEC 17024:2003 of persons Conformity assessment -- General requirements for third-party marks of ISO/IEC 17030:2003 conformity CONFORMITY ASSESSMENT ISO/IEC 17040:2005 General requirements for peer assessment of conformity assessment bodies and accreditation bodies Conformity assessment -- Supplier's declaration of conformity -- Part 1: General ISO/IEC 17050-1:2004 requirements Conformity assessment -- Supplier's declaration of conformity -- Part 2: Supporting ISO/IEC 17050-2:2004 documentation ISO 31000 Risk Management

ISO 10014 Quality management – Guidelines for realizing financial and economic benefits Event sustainability management systems -- Requirements with guidance for use ISO 20121:2012 (Event sustainability management - ISO 20121 passes 2012 Olympic Games test)

http://www.iso.org/iso/home/standards/management-standards.htm ISO 19011:2011 İn order to help the auditing related to these standards, ISO has released ISO 19011:2011 providing specific guidance on internal and external management system audits

http://www.iso.org/iso/home/standards/management- standards/mss-list.htm ISO Management System Standards Quality

**ISO/DIS 9001, Quality management systems -- Requirements ISO 10004:2012, Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

ISO/DIS 13485, Medical devices -- Quality management systems -- Requirements for regulatory purposes ISO/TS 17582:2014, Quality management systems -- Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government ISO 18091:2014, Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government ISO/TR 14969:2004, Medical devices -- Quality management systems -- Guidance on the application of ISO 13485: 2003 **ISO/AWI 19443, Quality management systems -- Specific requirements for the application of ISO 9001 and IAEA GS-R requirements by organizations in the Supply Chain of the Nuclear Energy sector **ISO/NP 21001, Quality management systems -- Requirements for the application of ISO 9001:2008 educational organizations ISO/IEC 80079-34:2011, Explosive atmospheres -- Part 34: Application of quality systems for equipment manufacture Safety and Security ISO 10377:2013, Consumer product safety -- Guidelines for suppliers ISO 10393:2013, Consumer product recall -- Guidelines for suppliers **ISO/DIS 18788, Management system for private security operations -- Requirements with guidance *ISO/WD 22000, Food safety management systems -- Requirements for any organization in the food chain ISO 22004:2014, Food safety management systems -- Guidance on the application of ISO 22000 ISO 22301:2012, Societal security -- Business continuity management systems --- Requirements ISO 22313:2012, Societal security -- Business continuity management systems -- Guidance ISO/DIS 24518, Activities relating to drinking water and wastewater services -- Crisis management of water utilities ISO/PAS 28007:2012, Ships and marine technology -- Guidelines for Private Maritime Security Companies (PMSC) providing privately contracted armed security personnel (PCASP) on board ships (and pro forma contract) **ISO/DIS 34001.3, Security management system -- Fraud countermeasures and controls ISO 39001:2012, Road traffic safety (RTS) management systems - Requirements with guidance for use **ISO/CD 45001, Occupational health and safety management systems -- Requirements ISO/IEC 80079-34:2011, Explosive atmospheres -- Part 34: Application of quality systems for equipment manufacture

General management **ISO/CD 11000, Collaborative business relationship management -- Framework **ISO 19600:2014, Compliance management systems -- Guidelines **ISO/CD 37001, Anti-bribery management systems **ISO/CD 37101, Sustainable development and resilience of communities -- Management systems -- General principles and requirements ISO/DIS 30302, Information and documentation -- Management systems for records -- Guidelines for implementation **ISO 41000 Facilities Management -- integrated Management System -- Requirements [with Guidance for Use]

ISO 55001:2014, Asset management -- Management systems -- Requirements

ISO 55002:2014, Asset management -- Management systems -- Guidelines for the application of ISO 55001 Health and Medical ISO/DIS 13485, Medical devices -- Quality management systems -- Requirements for regulatory purposes ISO/TR 14969:2004, Medical devices -- Quality management systems -- Guidance on the application of ISO 13485: 2003 Environment and Energy **ISO/DIS 14001, Environmental management systems -- Requirements with guidance for use **ISO/DIS 14004, Environmental management systems -- General guidelines on principles, systems and support techniques ISO 14005:2010, Environmental management systems -- Guidelines for the phased implementation of an environmental management system, including the use of environmental performance evaluation ISO 14006:2011, Environmental management systems -- Guidelines for incorporating ecodesign *ISO/AWI 19443, Quality management systems -- Specific requirements for the application of ISO 9001 and IAEA GS-R requirements by organizations in the Supply Chain of the Nuclear Energy sector ISO 50001:2011, Energy management systems -- Requirements with guidance for use ISO 50004:2014, Energy management systems -- Guidance for the implementation, maintenance and improvement of an energy management system ISO 50005 Energy management systems -- Modular implementation of the energy management system ISO 50001 including the use of energy performance evaluation techniques

Industry ISO 14298:2013, Graphic technology -- Management of security printing processes ISO 15378:2011, Primary packaging materials for medicinal products -- Particular requirements for the application of ISO 9001:2008, with reference to Good Manufacturing Practice (GMP) ISO 41000 Facilities Management -- integrated Management System -- Requirements [with Guidance for Use]

Services ISO 20121:2012, Event sustainability management systems -- Requirements with guidance for use ISO 21101:2014, Adventure tourism -- Safety management systems -- Requirements ISO/DIS 24518, Activities relating to drinking water and wastewater services -- Crisis management of water utilities ISO 24526 Water Efficiency Management Systems -- Requirements with Guidance for Use

Information Technology ISO/IEC 27001:2013, Information technology -- Security techniques -- Information security management systems -- Requirements ISO/IEC 27003:2010, Information technology -- Security techniques -- Information security management system implementation guidance ISO/IEC 27010:2012, Information technology -- Security techniques -- Information security management for inter-sector and inter-organizational communications

ISO/IEC DIS 27013, Information technology -- Security techniques -- Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 ISO/IEC 90003:2014, Software engineering -- Guidelines for the application of ISO 9001:2008 to computer software ISO/IEC 19770-1:2012, Information technology -- Software asset management -- Part 1: Processes and tiered assessment of conformance

ISO and SMEs http://www.iso.org/iso/home/about/iso-and-smes.htm