The TrusTed voice of The auTo indusTry for more Than 25 years www.autofile.co.nz

October 2016 Used import checks Specialised training that’s ‘broken’, MIA says proven to increase profits ’s used vehicle importing process is broken,

because it failed to identify cars with disabled passenger-side if the vehicle data in this shot to show that

: Note: some dummy. ry query MVRy, the details class will display authorisation Registered person histo airbags, according to the Motor Industry Association (MIA). was owned by a compan extended he NZTA is now done in stages due to the urgently working short supply of new airbag to identify the inflators. The Takata recall p4 vehicles,T imported from is the largest in history, Japan since 2015, which affecting more than 100 have been modified to million vehicles worldwide, Credit fees disengage the passenger after Takata’s faulty airbag feedback airbags as a quick, inflators were linked to 14 sought interim fix to the Takata deaths and 150 injuries. airbag recall. But the interim fix is not p Toyota NZ has compliant in New Zealand, 8 identified 8,373 used where it is illegal to tamper imports where a Some used vehicles imported after 2015 have the passenger with the airbag, Crawford p disabling device was airbag deactivated explains. 13 Scott Dixon fitted to the passenger been imported into New Zealand The NZTA’s website says headlines airbag. Of these, 7,491 have been with the interim fix, and not all of it is safer to have a functioning, Legends registered and are on the road in the them will be easy to identify but potentially faulty, airbag than of Speed New Zealand. because not all parent companies to have none at all, as only a very The carmaker has provided were notified about the process small percentage of the airbags are NZTA with the registration in Japan. likely to malfunction in a crash. numbers of these cars and they will Crawford explains the interim While Crawford believes none Profiling industry be flagged at Warrant of Fitness fix was done at the customer’s of the importers in New Zealand, stalwart (WoF) stage, so the airbags can be request and was allowed in Japan nor their agents in Japan, knew the reconnected. because passenger-side airbags are airbags were disabled, they should But MIA chief executive David not compulsory. have identified that the vehicles Crawford says about another These vehicles are still subject were subject to recall. p 22 7,500 vehicles are likely to have to the Takata recall, which is being “The recall should’ve been [continued on page 5]

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guest editorial Intelligent Transport Systems - then and now

Iain McGlinchy is principal adviser, Aviation and Maritime at the Ministry of Transport

Advertising Autofile magazine is also available online as a readable file or downloadable as a have just returned from governments just stand back and Brian McCutcheon the Intelligent Transport let the car companies take all the PDF. Subscriptions are available at [email protected] Autofile Online – www.autofile.co.nz. Systems (ITS) World responsibility? 021 455 775 Back copies are also available on CongressI in Melbourne. It was an Most agree that to answer these the website. extraordinary event, with over questions we need to learn by Journalist Copyright: Published monthly by 4Media Ltd, 11,000 delegates and over 300 doing – trials are going to be vital Lucy Mullinger PO Box 6222, Dunedin 9059. LocaLLy owned shipping speciaLists displays (including one from NZ). for all concerned. [email protected] All statements made, although based on Being in our neighbourhood In this space, the Ministry information believed to be accurate and Online producer & REPORTER reliable, cannot be guaranteed, and no there was a large kiwi contingent and the NZ Transport Agency Julia Braybrook liability can be accepted for any errors or (over 120), including the Minister have recently engaged Dr omissions. Reproduction of Autofile in print [email protected] of Transport, the Hon Peter Sweatman, an or digital format in whole or part without Jacanna offers a professional service with a wealth of knowledge written permission, whether by copying or Simon Bridges, and international expert on Designer any other means, is strictly forbidden. All and expertise in logistics, warehousing and distribution across all many from central and connected vehicles. He Adrian Payne rights reserved. local government and will help us scope out how [email protected] ISSN 0112-3475 (print) ISSN 2350-3181 (online) commodities. With options to move cargo by SEA, AIR or LAND industry groups. a connected vehicle trial In late 2012, I in New Zealand might through a worldwide network of agents attended an earlier World work. Because connected Congress in Vienna and Iain McGlinchy vehicles will need roadside wrote about it in Autofile. infrastructure to work Accessory Rereading the article I’m struck effectively, transport organisations that most of what I thought would need to develop their capabilities. Bundling be important actually has been. Car makers in Europe and the US create an exclusive model However, what has changed is said they expect to start fitting for your brand how much earlier the technology connected vehicle technology from may be available and how our next year. WindOW TinTing sUnROOf bLUETOOTh LEaThER sEaTs ideas of how we will use it have The recently announced COmmand CEnTRE WiTh gPs REVERsing CamERa changed as well. trial of an automated shuttle in badging While no two speakers at this Christchurch will also help us get sPORTs sEaT UPgRadEs Vehicle Shipping General Freight Vehicle Tracking Shipping Schedule recent event agreed when the a better understanding of how to sTRiPEs changes will occur, most agreed safely operate such vehicles. We are specialists in We have developed Finding out where your TRS and shipping services the future transport system will be One thing I didn’t see coming transporting and exporting a worldwide network of vehicle is at any one time from Japan to connected, automated, and shared. in 2012 was the rise of the sharing all types of Vehicles, Agents who understand of the process, gives you New Zealand. Many also added electric to that list. economy. Speaker after speaker Commercial trucks, the commitment required the ability to manage the As a government talked of reducing congestion by vehicles of Special Interest to service our collection and processing representative, it was interesting using ITS technology to enable bLind sPOT ELiminaTOR and other RORO Heavy demanding market. of documents and payment to see that all jurisdictions are people to share vehicles and RUnning bOaRds Cargo & Machinery. on time. grappling with the same legal to make using public transport issues. Discussions about policies simpler and faster. Some think WhEELs PaRking sEnsORs and laws, including a session that as soon as in five years, View organised by the Ministry of owning a car in many cities will be Video www.deAlershipeditions.co.nz Transport, attracted good a rare and unnecessary thing. Packages for all vehicles audiences. To pick just one policy What is clear from the Congress issue being discussed, many are is that the pace of technological Load it » Ship it » Track it » Clear it » Deliver it asking how will governments change is not slowing and New ensure fully automated vehicles Zealand will need to be ready for it Driving Solutions are sufficiently safe to be if we are to get the advantages, and Retro Vehicle Enhancement | www.rve.co.nz | 0800 RETRO 4U www.jacanna.co.nz Tel. +64 9 838 4944 sold to the public? Or should avoid any pitfalls it may bring. www.autofile.co.nz 3 news MVR class authorisation extended

further six months has eight week period for consultation obviously needs to have access to the could be some teething issues been added to the and processing of applications. information to ensure that they can at the beginning, they should deadline for accessing When the changes first took place make an informed judgement as to be quickly resolved and dealers Athe Motor Vehicle Register under a back in April last year, many were whether the person they are speaking who are not covered under a class authorisation, to May 1, 2017. concerned that it would effectively with has the authority to sell the car.” representative organisation The authorisation was originally result in access denial to the Currently the MTA is awaiting like MTA, will need to apply due to cease on April 30, this year register. According to an article information about whether their individually. “I understand relatively and was subsequently rolled over that was published in the March application for class authorisation few independent dealers have for a further six months, with expiry 19 edition of Autofile, the NZTA has been approved or not. “We made an application. If that due on October 31 2016. created a temporary six-month applied for approval on behalf of situation remains those dealers will The rules for access to the Motor class authorisation to ensure our members in April, but we have be unable to access the respective Vehicle Register (MVR) changed in registered motor vehicle traders not yet been advised whether our information from the MVR when 2011, introducing greater controls and vehicle information providers application has been approved. We the change eventually occurs.” on the use of information obtained continue to have access to the have been reluctant to spend too In order to apply for class from the register. motor vehicle register. much resource on setting up new authorisation, the applicant will With a large amount of The notice period provided by software processes to accommodate need to pay a fee, of between businesses and individuals applying the authority effectively allowed the new regime, until it was certain $621.46 for an individual (not being for class authorisation, the decision one week for registered traders that our application had been a sole trader), through to $1,320.65 was made to extend the date, to to prepare and submit renewal approved. Given the very short for representative bodies with no ensure that everyone was given a applications to avoid potential lead-time that now exists, a further disciplinary power. fair chance to become authorised. disruption to vehicle ownership extension of the existing class The NZTA spokesperson says According to an NZTA information. approval provisions is appropriate,” that the details of any organisation spokesperson, once the application Membership and technical says MTA dealer services and or individual granted an authorised is sent through, the Transport services manager for the IMVIA, mediation manager, Tony Everett. access will be published on the agency is currently working to an Malcolm Yorsten says “The dealer He believes although there New Zealand Gazette website.

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4 www.autofile.co.nz news

[continued from page 1] completed and closed off in Japan. expected to be completed this year, We now know that hasn’t been with all vehicles completed within happening,” he says. 24 months, the carmaker says. “If they had been checking for Under an agreed Code of the status of recalls, my view is that Practice, manufacturers and we wouldn’t have this problem. The new car distributors take system is broken.” responsibility for recalls for all The MIA is further “peeved” cars in New Zealand at the time with the NZTA’s initial advice of the recall, whether they were to car owners that, if they are New Zealand new or a used concerned about their airbags import, Crawford explains. being disabled, they should seek He admits this position was advice from their authorised forced on distributors by the dealer, Crawford says. Government. This implies authorised dealers A new concern is that only and New Zealand manufacturers about 50 per cent of owners will fix and pay for the problem, New Zealand's repairs of the faulty Takata airbags are slowly progressing are getting their vehicles fixed when the responsibility lies on the when they get a letter from the shoulder of the importer, he says. to a known recall. If they are, they TAKATA RECALLS CONTINUE manufacturer. The advice sends a message to should be fixed in the country of Meanwhile, New Zealand repairs Crawford wants the WoF used car importers that they do origin before being imported. of airbags subject to the Takata process to be changed so vehicles not need to worry too much about A working party including the recall are progressing, albeit subject to a safety recall cannot compliance, because if the vehicle MIA, the Imported Motor Vehicle slowly. get a new WoF until the recall is does not comply, NZTA will send it Industry Association (IMVIA) and Toyota says 82,000 of its New done, if the parts are available. back to the “new car guys” for a fix, the NZTA will look at this issue, as Zealand vehicles are affected and Despite just a small percentage Crawford says. well as work out a way to identify so far 16 per cent of owners have of Takata airbag inflators being But NZTA says its primary all the vehicles that could have been advised replacement parts faulty, there is still a risk, which concern is to ensure vehicles are their airbags disabled. are available. gets bigger as the airbags age, safe and legally compliant, by If it is not possible to identify A further five per cent are Crawford says. providing customers with simple which individual cars had their information to make it easy for airbags disconnected, then all them to take action. vehicles imported from Japan “Dealers are best placed to do after 2015, which are subject to these checks and reconnections the Takata recall, should have properly,” spokesman Andy their airbag connection physically Knackstedt says. checked during a WoF, Crawford The NZTA will update advice suggests. to customers about legal and The IMVIA is working hard financial responsibility shortly, with the MIA to find a way to in conjunction with the Ministry identify and fix affected vehicles, of Business, Innovation and and develop a protocol to ensure Employment. imports are not subject to a recall, A wide range of Just who will pay for the airbags IMVIA chief executive David to be reconnected is currently Vinsen confirms. unclear, although Toyota NZ says “It needs to be corrected; it is a quality vehicles it will take responsibility for all work in process.” affected Toyotas, irrespective of the Vinsen is not concerned the importer. disabled airbags could be a black mark on Japanese imports, EXTRA CHECK IN PLACE because of the enormity of the On October 5, the NZTA introduced Takata recall. “This is much bigger a new checking system for imports than any of that,” he says. to ensure airbags are correctly Importers generally try to get connected. This has been added a recall done before the vehicle to entry certification requirements leaves Japan, but can’t do this if and may involve dismantling part the information about the recall is ALL INCLUSIVE GST INVOICE of the vehicle’s interior. unavailable, Vinsen says. Crawford commends the NZTA “This is a good opportunity IN $NZ AVAILABLE for this measure. for new and used importers to However, he would like extra get together and develop this autoportalauctions.com processes to be put in place to also protocol. It’s probably been NZ office - contact Tada: 09-571-2063 or 0800-428-2728 ensure vehicles are not subject needed for a few years now.”

www.autofile.co.nz 5 Obituary: Julie Utting Navigating loss of a pioneering spirit

he sound of Julie Utting’s The motivated sales woman moment was the day she took heels clip-clopping across entered into a business the family’s 47 foot launch out the car yard, towards a partnership with Rod Milner for a day and came back with customer,T was enough to place Motors and became one a Marlin. She was the sole the fear of God into any self- of the pioneers involved in skipper and fisherwoman on possessing car sales person. transporting cars to NZ. As the the boat. “There has been no “The rest of the guys would years progressed, she would take other recorded instance of this just watch as she nailed another groups of sales people on trips happening”, says her husband. victim”, laughs co-owner of Ellis to Japan. On October 14, Julie lost Utting Motors, Gavin Fortune. “It was a great partnership an almost year-long battle As the first female used-car because Julie did most of the with cancer. She is survived salesperson in , Julie work and I reaped the rewards”, by her husband Barry and was also instrumental in starting says Milner. “She was a really nice was a loving mother to Sandy up the ‘Greenlane boulevard of lady and a truly hard worker.” as well as grandmother to used car sales-yards’. As part of a large family of five grandchildren and great “At the time a lot of used- eight children, with an equal grandmother of two. She also car dealers wouldn’t talk to amount of boys and girls, Julie had a special relationship with each other and they spent a was not afraid of competition her beloved cat, Khan. lot of time bickering amongst and was well known for turning A function was held at themselves. She decided to her hand to anything she put her Bucklands Beach Yacht Club form a used-car dealership club mind to. in Half Moon Bay on Tuesday, and thanks to her powers of “She would cook a delicious October 18. persuasion, there was a fantastic meal, then whistle on down to In lieu of flowers, donations turn out at the first meeting”, says the boat and replace its engines”, to the Totara Hospice are still Julie Utting single-handedly landed this her husband Barry Utting. says Fortune. Her proudest 904kg striped marlin from the family launch welcome.

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6 www.autofile.co.nz news

Heartland post profit with help of car loans

eartland Bank has cent to $59.2m and net receivables reported a profit of up 11.7 per cent to $822.1m. $54.2 million for the year Heartland bought the final 50 Hending 30 June 2016, up 12.5 per per cent of MARAC Insurance on cent on the previous financial year. 17 July 2015. MARAC’s assets are The company says the result worth $8.8 million, which is 0.25 was driven by growth across its per cent of the total consolidated core household, business and rural assets of Heartland Bank. divisions. Other highlights from the Heartland Bank’s portfolio financial year include the includes motor vehicle loans and amalgamation of Heartland New MARAC insurance. Zealand Limited and Heartland Heartland’s net operating Bank Limited – making it the first income rose nine per cent on 2015 New Zealand-registered bank to be to $157.6m, while net finance listed on the NZX Main Board. receivables also increased nine Heartland says it expects per cent to $3.1 billion. It offers underlying asset growth to continue its shareholders an 11.1 per cent into 2017, with increased volumes return on equity, up 10.4 per cent projected across its core divisions. on last year. The bank has been given a The company’s motor vehicle stable long-term rating of ‘BBB’ loans division continued to grow from Fitch Australia Pty, with a solid strongly, with net receivables from performance expected over the car loans up 9.5 per cent on 2015, next one to two years. to $767.4m. Fitch notes Heartland’s Heartland’s consumer business continued improvements in its – which includes these motor underwriting standards and risk- vehicle loans, personal loans and controls, with a focus on niche lending through the platform markets – including vehicle finance, Harmoney – grew strongly. Net home equity release mortgages operating income was up 14.9 per and business asset loans. Strong growth for Trade Me rade Me continues to service, MotorWeb, had a 15 per grow, with revenue up 9.2 cent increase in revenue. per cent on 2015 to $218 Overall, Trade Me made $58.8 Tmillion, according to the online million in revenue from motor sales trader’s 2016 annual report. in the 2016 financial year. The company boasts a net A reviews and news section, operating profit of $83 million for launched in July this year, is the year ending 30 June 2016, up considered a “key building block” in 3.5 per cent on a year earlier. ensuring Trade Me is relevant to car Vehicle sales are helping to buyers for more of their research boost Trade Me: sales are growing when buying, the report says. and it continues to be the market Other highlights of Trade Me’s leader, it says. 2016 financial year include the Revenue from Trade Me Motors launch of Trade Me insurance in increased a solid 11.2 per cent August 2015, the launch of ‘Help on 2015. Strengthened sales by Me Choose’ in February – designed dealers help push this increase, to help motorists pick the right with dealer revenue growing 26 vehicle – and the banning and per cent, the report says. restriction of statutorily written off Trade Me’s online vehicle data vehicles from Australia in May.

www.autofile.co.nz 7 news

Credit guidelines feedback sought t

he Commerce Commission appeal in March 2015. They then is of course subjective and the be reasonable and reflect its costs has released updated took their case to the Supreme draft fees guidance provided in setting up the loan. Usually the draft consumer credit fees Court in November last year. The by the Commerce Commission finance company’s establishment guidelinesT and is now seeking Supreme Court instructed MTF is intended to remove some of fee and the dealer’s fee will feedback from interested parties. and Sportzone to pay $25,000 that uncertainty,” says executive be disclosed separately to the The Commission’s previous plus reasonable disbursements director of Financial Services customer,” says head of governance fee guidelines were published towards the Commission’s costs, Federation (FSF), Lyn McMorran. and board liaison for Heartland in 2010 and remained in draft stating that credit fees should “Fees must be disclosed Bank, Kate Watt. pending the outcome of their only cover costs that are closely before a loan contract is entered “The most important thing to long-running litigation against related to the particular loan into, which means that lenders remember is that a lender can Sportzone/MTF. Sportzone was transaction. must set their fees in advance. only recover costs through fees, a Christchurch-based company According to the Commerce Therefore lenders must estimate not profit”. that sold, serviced and repaired Commission’s draft consumer what their costs are likely to be – motorcycles and offered financial Interest Rates services, through MTF, to its When it comes to charging customers. “It is now beyond doubt that fees under interest rates, the rules are quite In 2009 the Commission different and the draft guidelines filed court proceedings alleging consumer credit contracts cannot be state that although fees are MTF and Sportzone charged restricted, interest rates can unreasonable establishment and used to recover general business costs include added costs, as long as other credit fees on 39 finance or to generate profits.” the interest rate is disclosed to contracts entered into, between the borrower and not set at an 2005 and 2008. By September – Commerce Commission’s draft consumer fees guidelines oppressively high level. “Again, 2013, the High Court had found fees guidelines document, “it and be prepared to justify these what is ‘oppressive’ could be seen that the fees were unreasonable is now beyond doubt that fees if the Commerce Commission as being subjective but there is and in breach of the Credit, under consumer credit contracts requested them to do so.” no such thing as an interest rate Contracts and Consumer Finance cannot be used to recover In the instance where there is a cap in New Zealand law,” says Act 2003 (CCCFA). The Court general business costs or to set up fee and the finance company McMorran. also released a further judgment generate profits.” and the dealership splits the fee, According to Watt, the aim is the following year clarifying the The guidelines also state “the fee received by the finance to force lenders to generate profit extent of the unreasonableness that credit fees and default fees company should never be more through interest only, which and the practices for lawfully charged under a consumer credit than its own costs in establishing makes it easier for consumers to calculating fees. contract must be reasonable, and the loan - and it will have had to compare the true cost of different MTF and Sportzone appealed it is a criminal offence to provide make sure of this by conducting a credit offers. “Competition in both decisions to the Court of for a fee that is unreasonable. full ‘cost accounting’ analysis. The fee the market will always temper Appeal, which dismissed their “The concept of “reasonable” received by the dealer should also interest rates”. 

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8 www.autofile.co.nz news

t McMorran is not so sure that came into force in 2003, lenders you can legally charge. “Finance is not restricted, so anyone who the interest rates will remain at a were required to disclose to companies will be well placed to feels strongly or who is affected manageable level and she states borrowers the finance rate, which see the range in dealer fees and by the guidelines, can provide a that the FSF has a fundamental was the way to demonstrate to perhaps provide some guidance submission, remembering that problem with the fees provisions borrowers how much more than on what might appear to be the fees provisions in the Act are as they stand in the CCCFA and the principal amount they were substantially different from the what they are and are not likely to she believes that the interest being required to pay. This made ‘expected’ given the size and be changed any time soon”. rates could now rise because of comparison between one credit scale of the respective dealer.” “Anyone can make a the law changes. offering and another more clearly submission. We need to recall “The Sportzone case was taken in our opinion”. Submissions to Commission that the courts issued guidance in part because the Commission As a money lender or a Although the guidelines have as part of earlier decisions, believed that there needed to dealership been printed so Commerce Commission be a precedent set that provided that handles and are guidelines will reflect those Court transparency around fees to finance, it is available interpretations. It will therefore be consumers. The FSF would important to on the surprising to see the Commerce argue that in fact the outcome check that all Commerce Commission guidelines change of the Court cases has achieved fees are above Commission in any substantive manner as a the opposite result in that only board. If there website, they result of the consultation process,” those directly-related costs can is any concern are not set in says Everett. be recovered through the fees that the stone and the Submissions should be and any indirect costs such as fees do not Commission emailed to creditfeesubmissions@ operating costs etc, must be fit into the ‘reasonable’ category, is currently welcoming feedback comcom.govt.nz or posted recovered in the interest rate. it is important that the rates are from interested parties. to Credit fees submissions, “The interest rate should re-evaluated and changed, in McMorran says that the FSF Commerce Commission, PO Box reflect the cost of funds, the risk accordance with the law. will be providing feedback on 2351, Wellington 6012 by 5pm on associated with the particular Dealer services and mediation behalf of its members and it is 25 October 2016. loan and the borrower’s manager for the MTA, Tony likely that individual members The Commission will review characteristics and allow for profit Everett, says that there are many will also respond on their own all feedback and finalise the to be made. Before the CCCFA ways to work out how much behalf. “The submissions process guidelines early in 2017.

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www.autofile.co.nz 9 news Complaints about car retailers rise

ar sellers who complaints do not necessarily aboutCredit twice Contracts the andlevel Consumer of complaints Fair Trading Act complaints Finance Act complaints misrepresent quality or indicateConsumer breaches ofcomplaints the law or as purchases made in physical Online trading fail to provide correct consumer harm. We received 25% of complaints generated stores, and represents about a third As a competition authority, the Commerce Commission were related to just Potential enforces three key laws. The statistics shown in this graphic 5,073 Cinformation have been rebuked by While complaints about motor complaints about of Fair Trading complaints. non-disclosure are from complaints to the Commission in 2015. % is the most complained about conduct 34of all complaints the Commerce Commission. vehicle sales have increased, the despite accounting for only The Commerce Commission 2,033 21TRADERS a small percentage of sales Fair Trading Act (FTA) 1986 Total complaints different traders Finance We received Prohibits false and misleading companies The commission’s 2016 industrybehaviour is by notbusinesses the most complained also considers credit-related The three most complained about industries were: % 10,000 43 164 Consumer Issues Report shows about sector. That woodenThe Commission getsspoon almost complaints and says vehiclecomplaints about Credit Contracts and Consumer phone calls and emails each year through % Finance Act (CCCFA) 2003 Telecommunication service providers 9 our contact centre. The complaint data Debt collection and official complaints about motor goesProtects to consumersthe telecommunications when they in this graphic relates only to complaints lending continuescredit services to be perceived borrow money within the Commission’s jurisdiction. 105 different traders Complaints do not necessarily indicate 9% vehicle retailers have increased 70 industry and domesticbreaches appliance of the law or consumer harm. Domestic appliance/electronics/phones as a “significant6 %problem”. Commerce Act 1986 The Commission received almost 5,500 Prohibits anti-competitive per cent since 2013 and 20 per cent retailers,behaviour who and mergers each representcomplaints in 2015, up nine by 8.7%. MotorFinance vehicle companies generated 5,009 in 2014 – 5,445 in 2015. Motor vehicles 6% finance providers Commerce Act More than 90% of complaints received by since 2014. per cent of complaints 6,000under the the most complaints (43 per cent) the Commission relate to the Fair Trading Act. 9% complaints 5,000 OTHER 4,000 most complained The annual report, released Fair Trading Act. TELCOS ONLINE Our top 21 3 under the Credit Contract and FTA (incl Chorus) RETAIL* 3,000 about traders by industry We received CCCFA 2,000 5 5 We received publicly for the second time, shows Motor vehicles retailers DOMESTIC Consumer Finance Act. Commerce 1,000 APPLIANCES Act 0 SUPERMARKETS three 228 issues affecting New Zealand represent six per cent, or 304,2014 of the2015 3 EVENT However, motordomestic requests vehicle for complaints finance about 2 TICKETS PARKING AIRLINES leniency stemming from 1 1 Mobile traders and consumers, using data from 2015. 5,073 Fair Trading Act complaints. 1 providersdirect sales generatedcartel nine per161 cent, organisations “Consumers complain to the The increase in complaints or 14,9% of the 164behaviour credit complaints. ©Commerce Commission New Zealand 2016 commission most about price (26 *Traders who only trade online. about theSource: car www.comcom.govt.nz/fair-trading/consumer-issues-report/ industry was The report names Aqua Cars as per cent), goods (23 per cent) and driven by complaints of was often included as a matter the most complained about lender, services (22 per cent),” commission misrepresentations about the additional to the main issue. with four complaints. chairman Mark Berry says. quality of vehicles sold, and The Consumer Issues Report The vehicle finance complaints “One-quarter of our Fair the coverage of warranties and names 2 Cheap Cars as the most were generally specific to each Trading Act complaints relate to guarantees, the report says. complained about trader, with 13 lender’s practices, with the just 21 traders.” Consumer Information Notices complaints. exception of six complaints about However, the Commerce (CINs) were mentioned in 97 About 85 per cent of the motor advertising perceived to be in Commission acknowledges complaints. Failure to supply a CIN vehicle complaints related to non- conflict with the responsible Motor Trade Association members. lending provisions, the report says. Thirty-five complaints to The most complained about the Commerce Commission issue is the loan-to-value ratio of alleged the seller was “in-trade” older, second-hand vehicles bought when selling online, but had not on credit, with the value often being disclosed their trade status. Those much less than the credit amount. We’re here to help you who sell more than six vehicles a “The most common scenario is provide the best insurance year are required to be licensed. when the borrower falls behind in Some sellers may be tempted to payment and is unable to rectify protection for your customers. stay as a “private” dealer because of the default; the vehicle gets sold financial advantages of being outside for its true value, and the borrower consumer law, the report says. is left with no vehicle and, in many However, there are consequences: instances, owing a significant sum,” the Ministry of Business, Innovation the report says. and Employment’s National The report favours alternatives Enforcement Unit, which polices the to motor vehicle finance Motor Vehicle Sales Act, obtained 11 providers, such as micro-finance convictions for unregistered motor offers from budget advisors to Simon Hamilton Stephen McMeeken Kerry Smith vehicle trading in 2015. qualifying clients. 021 707 603 021 609 323 021 033 7028 The Motor Vehicle Disputes The Consumer Issues Report Tribunal received 258 applications was produced by the Commerce and ruled on 154 complaints in the Commission primarily as a Utilise our wealth of experience and industry 2014/15 year. Of the complaints planning tool, Dr Berry says. expertise to drive your business forward. heard, 130 were decided under the “However, we choose to share Consumer Guarantees Act and 20 the report publicly as we believe under the Fair Trading Act. the information is of wider interest Twelve per cent of applications and benefit to consumers, traders, to the tribunal were for vehicle advocates and community groups.” purchases made sight unseen or The commission gets almost 0800 674 678 inspected over the internet. 10,000 phone calls and emails www.mainstreaminsurance.co.nz Overall, the Consumer Issues each year. It received almost 5,500 Report shows an issue with buying complaints in 2015, up by 8.7 per online: online trading generates cent on 2014.

10 www.autofile.co.nz DEALER SPECIAL

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www.autofile.co.nz 11 news Toyota most valuable brand ranking of the choice for many drivers with The top 10 most valuable auto brands world’s most the ride-sharing service. in the world valuable car brands Volkswagen has gone Toyota showsA a big advertising into reverse thanks to its 1 NZ$59b (23%) spend is good, but an emissions scandal. The VW BMW emission scandal and labour brand is down 39 per cent to 2 NZ$48b (6%) unrest is bad. NZ$26 billion. Mercedes-Benz Toyota once again Fortunately, other NZ$44b (17%) topped the 2016 list, while group brands have been 3 Volkswagen and Hyundai unaffected. Audi increased 3 Ford suffered significant falls. per cent, Bentley 16 per cent 4 NZ$27b (3%) The list was produced by and Lamborghini 22 per cent. brand valuation consultancy Hyundai is the worst- 5 NZ$26.5b (14%) firm Brand Finance in time The emission scandal and departure of CEO Martin Winterkorn, performing of any major car for the Paris Motor Show. resulted in a massive loss for Volkswagen brand this year, with its brand Volkswagen NZ$26b (39%) Toyota reinforced its position from any industry, investing 1.6 value falling 56 per cent. 6 as the world’s most valuable car per cent of revenue on marketing, Hyundai is plagued by labour Nissan brand, increasing its value 23 per advertising and sales promotion unrest, with 50,000 union 7 NZ$24b (2%) cent in the last year to NZ$59 billion, in 2015. This investment is members downing tools in Audi extending its lead over second- clearly paying off, with revenues September. This disruption and 8 NZ$13.5b (3%) placed BMW to NZ$11 billion. increasing 50 per cent since 2010 sluggish sales are hitting the The secret of Toyota’s success according to Brand Finance. bottom line: Hyundai posted its Chevrolet NZ$12b (25%) could be due to its advertising The popularity of services 10th consecutive profit drop for 9 spend: it is in the top 10 of such as Uber is also aiding Toyota the April to June 2016 period, Hyundai advertising spenders in the US for now, with Prius the model of Brand Finance says. 10 NZ$11.7b (56%)

General SaleS ManaGer

The Giltrap Group is a strong, successful and highly Responsibilities will include: respected New Zealand owned business, founded in • Leading the team by example, cultivating excellence by continually meeting high standards, and encouraging excellence in others. 1966 by Sir Colin Giltrap. The group boasts a retail • Coaching and mentoring staff towards an inclusive, empowered division that represents 16 brands in 12 locations team of individuals with a customer centric, results driven focus. across Auckland. • Setting, meeting and exceeding targets and KPI’s for team members. • Confidently performance managing where necessary. We are currently searching for a General Sales • Utilising vision and a pro-active approach to communication Manager to join Giltrap Nissan in Newmarket. throughout the dealership in all facets of the business. This is an exciting opportunity for an energetic and proactive individual who thrives on a culture of Application We invite applications from suitably qualified Sales Management constant improvement. professionals from within the automotive sector. Please submit your resume and covering letter to: You will have a proven track record in developing high performing, results focussed sales teams, while Phil Dixon Dealer Principal Giltrap Nissan maintaining the highest levels of customer satisfaction [email protected] and business integrity. 09 5206369

12 www.autofile.co.nz news Dixon to headline Legends of Speed

or those with a need for out either, with global motorsport drivers, the event will include a speed and a passion for the representation by an outstanding display of some of the world’s most sport of motor-racing, the from a range of group of talented exclusive supercars, as well as a LegendsF of Speed is a black-tie stars including young drivers and motorsport memorabilia auction, event not to be missed. Scott McLaughlin, also engineers which will feature a range of racing Presented by the Giltrap who all strive to experiences and treasures. Group, the event will provide and Shane van make a success of Proceeds raised from the an opportunity for corporate Gisbergen. Four- their careers and event will be donated to assist New Zealanders and motorsport time Bathurst leave their mark with funding of the New Zealand luminaries to meet each other winner Greg in motorsport Elite Motorsport Academy and to and network. Murphy will also history,” says support the current Bring Back The event will include four- be in attendance. event organiser World Rally Championship (WRC) time IndyCar champion and Other drivers Peter Johnston. New Zealand campaign. Indianapolis 500 race winner, will include GT “The Giltrap For decades the NZ round was Scott Dixon and top international and Porsche Group Legends one of the key rallies in the world motorsports stars including racing icon of Speed event championship and was hugely Hyundai World Rally Championship , Asia Indycar champion Scott Dixon will be will bring popular with the drivers, teams and crew and Argentinian Rally winners Porsche Carrera one of the many motorsport stars most of these spectators. The campaign has been at the Legends of Speed event Hayden Paddon and co-driver Cup champion drivers home effective but still needs further John Kennard, as well as World Chris van der Drift and Japanese for a spectacular one-off night of funding to secure the rally. Endurance champion and factory Lexus Super GT driver and current celebration. There has never been Tickets for the event, which Porsche driver Brendon Hartley Japanese Formula 3 champion a time that so many of the current will take place on November 25, at and Le Mans 24 Hour winner and Nick Cassidy. stars have had an opportunity to the Vector Arena in Auckland, are Porsche factory driver Earl Bamber. “For the size of our population, be together for an event like this.” available at the event’s website, V8 Supercar fans won’t miss NZ is extremely well represented in Alongside some the NZ’s top www.legendsofspeed.co.nz DRIVING VEHICLE FINANCE

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AutoFile half page 190x132v5.indd 1 www.5/10/2016autofile 12:47:31.co.nz p.m. 13 news Colonial Motor Company profit up

olonial Motor Company has posted a record profit but is set to part companyC with its BMW franchise. The Wellington-based business has announced a profit of $19.2 million after tax for the 2016 financial year, with its main BMW have decided not to renew their franchise agreement brands, Ford and , both with Colonial Motor Company for the Jeff Gray BMW dealership increasing market share. The company, which owns 15 car dealerships throughout “It is very sad to see the dealership go. Even though the country, primarily sells Ford and Mazda, as well as Nissan, we no longer have the dealership, we will continue Hyundai, , and Peugeot/ Citroen. to develop new facilities.” – Jim Gibbons, Colonial Motor Company Sales have continued to do well partly thanks to the strong NZ dollar has driven best- a fully-imputed dividend of 27 dealership, Gibbons says “we will popularity of the Ford Ranger, ever prices and value for the new cents per share to be paid on certainly be making sure that which is the number one selling vehicle market, with SUVs and October 17, 2016, with a record staff have jobs to walk into. This vehicle in the market, and the light commercials making up a date of October 7. The value of is simply an announcement and Mazda2 and Mazda3, which fit lot of the growth segments. the distributions for this year there is a lot more work to be the light vehicle market. Profit was up 18 per cent on will be $13.1 million, which done to ensure that everything is Colonial Motor’s annual last year’s $16.3 million. represents 68 per cent of the completed.” report states that the continuing The directors have declared trading profit after tax. Although the decision has been made for the franchise Franchise deal over to change hands, Sherley says The profit announcement comes that the details of the new on top of news that Colonial and arrangements with Winger BMW have decided not to renew Group and Mathew Barr cannot their franchise agreement. be disclosed due to commercial Colonial has held the reasons. franchise since 2014, when it “Matthew Barr is highly purchased it from Jeff Gray after experienced in the Canterbury he retired. region and benefits not just from According to reports, Jeff current local knowledge and Gray BMW was founded in presence, but brings extensive Hawke's Bay in the 1970s, before business experience and a strong expanding to Palmerston North focus on customer satisfaction,” in 2000, Wellington in 2007 and says Sherley. Christchurch in 2009. “Winger Motor Group is also “The contract was not a very experienced group with renewed with Colonial Motor a number of marques in their Company, following discussions portfolio, and the addition of BMW between both parties and provides them a new and desired a mutual agreement,” says opportunity within their portfolio.” corporate communications Winger Motor Group will take manager for BMW, Paul Sherley. on the Hastings, Manawatu and “It is very sad to see the Wellington area, with dealer dealership go,” says chief principal for Christchurch executive officer of Colonial Mitsubishi, Mathew Barr Motors, Jim Gibbons. “Even appointed to take over BMW and though we no longer have the Mini in Christchurch. dealership, we will continue to An unconditional agreement develop new facilities.” to sell the dealership to Winger In regards to staff-members Motor Group and Mathew Barr who currently work at the will take place as of November Colonial Motor Company BMW 30, this year.

14 www.autofile.co.nz motor show

The Generation EQ concept by Mercedes-Benz

New era of EVs focus of Paris new era of electric vehicles new electric vehicle technologies (EVs) were the focus of the at the show – unveiling the I.D. biennial Paris Motor Show, car concept. The I.D., set to go into whichA has traditionally focused on production in 2020, is powered diesel engines — the dominant car by a 125kW electric motor, with type in Europe. a range of up to 600km. VW The show, officially known as hopes to make the I.D. car fully the Mondial de l’Automobile, has autonomous by 2025. The “I.D. been held since 1898. But diesel was Pilot” will be activated by touching almost a dirty word at the show, the VW logo on the steering thanks to the Volkswagen emissions Mitsubishi's GT-PHEV Concept wheel, which then disappears into cheating scandal and revelations of the instrument panel. lax European emissions regulations. However, the Paris Motor Show Highlights of the energy- was not just about electric cars efficiency focus included a – it was also the stage for world powerful electric SUV coupé by premiere of a number of luxury, and Mercedes-Benz, Generation EQ. traditional petrol and diesel vehicles. With two electric motors, output The Lexus UX Concept was can be increased to 300kW thanks debuted at the show, Lexus’ to scalable battery components. vision for a compact crossover The Generation EQ has a range of SUV of the future. This includes a Toyota's fourth-generation Prius up to 500km, maximum torque of dashboard with innovative 3-D, up to 700Nm and accelerates to Human Machine Interface (HMI) 100kph in under five seconds. technology, breakthrough seat Mitsubishi also introduced a technology to enhance the driver range of petrol-electric hybrids experience and design features, and all-electric vehicles, including such as slim e-mirrors. the world premiere of the GT- Italian performance carmaker Lexus UX Concept The Volkswagen I.D. PHEV Concept, a next-generation Abarth dropped its top at the show crossover SUV. Powered by roof and gas injection heatpump parked, while its fuel cell stack by unveiling the 124 Spider, an Mitsubishi’s plug-in hybrid electric auto air-conditioning. The EV can be removed and reused as an open-topped sports car set to arrive vehicle (PHEV) system, with three range doubled to over 50km and electricity generating device. in New Zealand in time for summer. high-output motors, the model has maximum EV speed increased from BMW also showcased a With a 1.4-litre four-cylinder an electric-only range of 120km 85 to 135kph. revised i3 electric car, which has turbo-charged engine, it has a top and a combined hybrid cruising However, the new Prius was an upgraded battery that can be speed of 232kph and goes from 0 range of over 1,200km. almost outshone by Toyota’s FCV retrofitted to existing vehicles. to 100kph in 6.8 seconds, paired Toyota, which boasts as being Plus, a fuel cell vehicle that can Thanks to higher-energy-density with a six-speed manual gearbox. the first to introduce plug-in hybrids, generate power, using its own lithium-ion cells, the 94Ah battery The seatbelts fit Constant-Force unveiled a fourth-generation Prius. hydrogen tank and hydrogen increases the driving range from Retractors to control the degree of Improvements include a dual motor stored outside the vehicle. The FCV 190km to 300km, or 200km under force applied by the belt and the EV drive system, battery warming Plus can provide electricity to other real-world conditions. Visibility Plus pack includes self- system, EV range-extending solar cars and local power grids when Even Volkswagen introduced levelling, adaptive headlights.

16 www.autofile.co.nz Getting prospects across the line

was asked recently by a dealer are, and the way they  How well do you customer mastered first. At that principal, what I felt would be want to do business. It’s answer every question point you will increase enquires, the most important factors for all very well turning up the customer has asked? and you will convert more of Ihim to focus on, when trying to the customer service  How well do you them than ever before. Why spend increase the chances of a customer around the sales convey the process and thousands of dollars attracting doing business with him, once process once they visit the ease of test driving customers to then push them they came in contact with the your dealership, but if a vehicle, trading in a away through poor experience dealership. that is all you do, then customer’s vehicle, or and lack of procedures. My response, “focus on you are working with a MARK GREENFIELD utilising the finance and Once a customer has decided simplicity, transparency and the much smaller number Motorcentral insurance options you to visit the dealership the chances efficiency of doing business with of leads than another dealership have available? are you are just one of two you”. Let me breakdown what I that is more aware and focused dealerships they have chosen to mean by that. on the experience that must be If they want to stay behind the purchase their next car from. So, We are all so time poor these delivered before they arrive on the keyboard, then let them. The more well done getting to this point, New era of EVs focus of Paris days and your prospective yard. That prospective customer you respect their process, the but the next phase is very much customers are no different. You has made contact with your more confidence and trust they yours to win or lose. need to take up as little of their dealership for a reason, and that will place in you. It still shocks me that there are time as possible, but still present is they are in the market to buy a Automotive professionals vehicles on some dealerships that them with as much information car and you have what they are should be just that, professional. are poorly presented with flat as you have available for them looking for. It sounds simple and easy batteries, fuel lights on, fogged to make their decision quickly. Some quick, easy questions to but is often overlooked as old up windows, mud and stones Additionally, if you can also make think about for your customer’s school sales tricks come out to on the floor mats, or in need of the car buying process extremely off-yard experience: play, which frankly with today’s a wash. The car might as well easy and very transparent,  How quickly do you answer the consumer, get you nowhere. have STAY AWAY, DON’T BUY ME your customers will ultimately phones or respond to email Dealers are always keen to caution tape around it. This is a appreciate your professionalism enquiries? increase enquiries but as I say to sure way to either turn away that and have an appreciation of you  How well do you respect the them, you need to ensure you interested customer, or provide really wanting to help them find a way in which the customer has have your processes and the them with reasons to ask for a solution to their need. chosen to communicate? way in which you engage your discount. So much money gets This experience not only spent generating enquiries from contributes to increased prospective customers but is then conversion of leads, but also is wasted away across these very increases referral opportunities simple and easy areas that could from your new customer. You be improved. want them to share their positive So it’s quite simple really, step experience with family, friends back and look at your dealership, or those they come into contact your vehicles and your process with that could be in the market of engaging with customers to buy a new car. whichever way or form you come If you make it hard to do in contact with them. Look at it business with you, obviously from their perspective and see you will decrease your chance what areas you could improve of conversion and referral. upon. The chances are that if you Surprisingly this is where many can improve, make those changes, dealerships today have not for no extra expense it could be the evolved to where their customers easiest way to sell more cars.

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www.autofile.co.nz 17 News in brief Singapore car exemption changes Vehicles wanted NZTA has been reviewing the exemption process and has identified areas that need change. To advertise here, contact: [email protected] At compliance, used vehicles imported from Singapore have a technical letter provided that has been issued by the Singapore Land Transport Authority that records vehicle exhaust emissions. From a border-check date of December 1 this year onwards, NZTA will no longer grant exemptions for cars that show the emissions test method of 96/69/EC. NZTA will still process exemption applications for cars border-checked before 1 December 2016 that have been certified to 96/69/EC, with emissions gaseous values better than Euro 4 requirements (CO: 1.0, HC: 0.10 and NOx 0.08). Businesses sparking over EV package The Government has delivered BUYING NOW a promising electric vehicle package thanks to collaboration Late-model Mitsubishis with business. The new Electric Vehicles Partnership Programme outlines Contact Kelly Sloane – 09 520 8935 or 027 704 6663 a range of measures to encourage EV uptake, including an EV target of two per cent of the vehicle fleet by 2021. Measures include extending the Road User Charges exemption until two percent of the light vehicle fleet is electric, and creating a contestable fund of up to $6 million per year to encourage low-emission innovation. The Sustainable Business Council is pleased with the Government’s Port of Sakai-Semboku event commitment, says executive director Abbie Reynolds. The council is particularly pleased to see bulk purchase, across the coming to Auckland public and private sector, included in the programme and has high hopes for the Inland Revenue review of depreciation rates and Fringe Benefit Tax he opportunity to 9,000 hectares, extending 14 km calculations, she says. network and meet north to south (the Yamato River Other measures in the programme include: an information and industry insiders in the north and the Osaka- promotion campaign; clarifying the regulations for charging infrastructure; Tinvolved with importing Wakayama prefectural border addressing barriers to owning electric vehicles; empowering road vehicles from Japan, will be in the south), and stretches controlling authorities to allow EVs to use bus and high occupancy offered during the Port of Sakai- roughly 10 km out to sea. vehicle lanes; investigating bulk purchase of EV by public sector and Semboku promotion, which will Sakai-Semboku is known commercial fleets; and a leadership group comprising representatives take place in November at the as a base for shipping a wide from Government, industry and local government. Hotel Mercure in Auckland. range of products due to its The promotion will include multipurpose international Bently trials concierge fuel service an opportunity terminal, which Luxury carmaker Bentley is for vehicle has been trialling a mobile fuel-delivery importers, developed to service, so owners never have to dealers and accommodate stop at a fuel station again. government large vessels Noted as the “ultimate officials to and handle time-saving luxury”, the app- discuss the an increasing based service is being offered to varied benefits volume of Californian customers, thanks to a of importing vehicles from the container cargo. partnership with US start-up Filld. Osaka-based port. The port specialises as an All owners need do is open the Filld for Bentley app and choose a The port of Sakai-Semboku base for used vehicle exports. delivery time. Their fuel will be delivered wherever and whenever they is bordered by the Yamato River The event will take place on the require – customers don’t even need to unlock the fuel cap or identify the and extends across three cities, November 11, from 4pm - 5:30pm car’s exact location, as this is done for them through the secure service. including Sakai, Izumiotsu and and registrations can be received Bentley and Filld foresee additional benefits in the future, including Takaishi. The port encompasses by emailing HigashinoK@mbox. predictive fuel ordering – where the car places an order for itself based on a harbour district of almost pref.osaka.lg.jp. fuel level, location and customer preferences.

18 www.autofile.co.nz new cars New Outlander rises to occasion he new Mitsubishi lane changing in busy traffic. Outlander was launched in Keeping up with the need October, with even more for constant communication, featuresT and benefits added. the seven-seater SUV includes The seven-seater SUV includes smartphone display audio. Voice three rows of seats, with the back command also allows the driver to rows folding down flat for extra keep focused on the road, with the cargo capacity. For more legroom, opportunity to play music and make the second row can also be calls via Bluetooth. pushed forward. Driver comfort is ensured The vehicle comes in a variety of with a wrap-around dash, power models including the 2.0L (2WD) and steering, intuitive instrument 2.4L (4WD) MIVEC petrol engines. A rear-view camera assists the Departure Warning technology. clustering and a telescopic wheel. The 2.0L delivers 112kW and 193Nm driver to reverse with confidence Its safety package also includes Passengers are catered for with of torque with fuel economy of and Mitsubishi’s RISE body Forward Collision Mitigation and dual zone air conditioning on 6.8L/100km and emissions of construction, ABS, active stability Adaptive Cruise Control systems, all models, and can enjoy music 158g/km of CO₂, whereas the 2.4L control, active traction control and with radar and a camera in the top with the smartphone link display generates 126kW and 224Nm and hill start assist features all amount of the windscreen for improved audio system via a high power six- has fuel stats of 7.2L/100km and to an SUV which rates 5-stars in safety and pedestrian recognition. speaker sound system. VRX models emits 167g/km of CO₂. ANCAP safety tests. The 4WD XLS and VRX also feature a sunroof. The diesel engine has been As well as being equipped models include rear-cross traffic The Outlander 2WD LS is upgraded from 2.2L to 2.3L – with an auto high-beam function, alert, which can sense vehicles available now at an introductory delivering 112kW and 366Nm of which automatically turns on if no approaching from either side. 4WD price of $32,990 plus ORC of up torque and fuel use numbers of vehicles are in front or approaching, models further benefit from blind to $500, which includes WoF, 6.2L/100km and 162g/km of C02. the 2WD XLS includes Lane spot warning technology, to assist registration and a full tank of fuel. Safety first for new Mazda6 here safety is also gives the Mazda6 a quieter VEHICLES WANTED concerned, the and smoother drive, with high- Mazda6 is well catered precision diesel boost technology for,W with i-ACTIVESENSE safety sharpening the engine’s Mercedes Benz features and advanced smart city responsiveness and reducing lag. Volkswagen brake support. A 2.0 litre or 2.5 litre SKYACTIVE-G The Mazda6 utilises a forward- petrol engine is also available, with Nissan sensing camera, rather than a multi-hole direct injection system Lexus an infrared laser. This means that minimises fuel use. A unique that the vehicle is able to sense piston design allows more effective BMW pedestrians as well as vehicles and fuel combustion – boosting power Audi can operate at increased speeds and lowering emissions. (from 4-80kmh for vehicles and The Mazda6 includes a unique Toyota Kia 10-80kmh for pedestrians). energy regeneration system Chrysler The camera can also recognise called, i -ELOOP, which harvest a range of street signs and the braking energy to a capacitor Jeep traffic sign recognition software and reuses it to power on-board Dodge will display visual warnings on the electrical systems and reduce fuel active driving display. consumption. Skoda Further evolution of the The Mazda6 is priced at $43,795 Volvo SKYACTIV-D 2.2L diesel engine plus on road costs. We are always looking to purchase late model NZ NEW CARS AND COMMERCIALS PAUL CURIN 0274 333 303 [email protected] miles motor group

www.autofile.co.nz 19 motorsport LeMans success for The Octopus

hen you come from a family of motor- the same great feeling every time sport champions, it’s I drive.” probablyW not a surprise that you Once he was old enough to drive will find yourself immersed in the on the road, Lester drove around sport, but for Palmerston North Palmerston North in his first car, a DC2 born Jono Lester, the passion Honda Integra, “I used to race around wasn’t always there. “I couldn’t with all of the other bogans until I put escape it growing up, it was it in a ditch. I’ve been a nana on the everywhere around me.” road ever since”, he laughs. Lester descends from a strong On the racing track, however, the racing family, with his grandfather 26-year-old racing sensation, known Rob initiating the trend when he as “The Octopus”, has gone on to Lester recently drove the Direction joined the Manawatu Car Club, after 108 Lamborghini Huracan GT3 in the succeed at international level, with emigrating from Fiji. “He obviously Japanese Super GT at Suzuka Super GT stardom always being caught the bug from that, and when at the forefront of his mind. “The the Levin circuit was to be shut hardest part is getting in there, but down, he led the charge to ensure now that I am with a full season ride there was a replacement.” for next year, the goal is to progress After being instrumental in up the ranks and be champion.” building the now famed Manfeild Having won the Porsche Factory Circuit, Rob and his wife went on Junior Scholarship in 2010 and the to operate it, until they retired in Steel Trophy which recognises NZ’s 2003. “Manfeild was as much a part top junior drivers, Lester became of our family as the people in it.” the world’s youngest winner of a Lester’s grandfather would pass Porsche Cup race, at the tender age the baton down to his son and of 17 years and two months. daughter, Richard and Debbie, who The unveling of the OD Racing McLaren 650S GT3 with Fairuz Gauzy and Zhang Da Sheng Fast-forward almost a decade would also go on to win national later and Lester is currently titles in the sport. competing in the Asian Le Mans Growing up, Lester got more series alongside Malaysia’s Fairuz pleasure out of football, playing on Gauzy and Chinese driver Zhang the computer “and even school’’. Da Sheng in a McLaren 650S GT3 It wasn’t until he was given the over four rounds, each comprising opportunity to take a three hour endurance races. “The around the race track, for his 13th McLaren will be a new challenge birthday, that he was well and for me and one I can’t wait to sink truly bitten by the racing bug. “The Lester passed 27 cars in the final six laps to place 5th at the my teeth into. I know I will adapt sensation hooked me and I still get 2015 Australian GT Championship at the Clipsal 500 quickly and have a top quality, 

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20 www.autofile.co.nz motorsport

t competitive team”, he says. Lester has already been SPEED promoted to Super GT just weeks DIARY after the season began and is now 22-23 October juggling five programmes, four Supercars - Surfers Paradise, Australia teams and three different cars this year. ‘’It’s been crazy but I’m 23 October Formula 1 - United States GP, USA loving every minute of it.” He is NASCAR Sprint Cup - Talladega, USA also competing in 24 events in just MotoGP - Australian GP, Australia eight months and spends most of 26-27 October his time in Asia. World Rallycross - Argentina With a wide range of vehicles to Rally champion offers 28-30 October choose from, Lester says nothing WRC - Rally Great Britain, UK comes close to driving the Ferrari scholarship to NZ hopefuls Asia Pacific Rally Championship - 458 GT3. “It fits me like a glove and Malaysia every time I drive that car it's pure orld Rally star Hayden of age and will need to have Australian GT Endurance - Hampton driving pleasure.” Paddon has joined contested a minimum of 10 rallies, Downs, NZ

For the next year, Lester has forces with Hyundai including four pace-noted rallies. 30 October confirmed programmes in a Porsche NewW Zealand to give a Kiwi rally Judges, including Paddon, will Formula 1 - Mexican GP, Mexico and a McLaren, with the rest being driver the opportunity to take a nominate five finalists who, with NASCAR Sprint Cup - Martinsville, USA MotoGP - Malaysian GP, Malaysia announced in the coming weeks. major step up the rungs in their their co-drivers, will attend a two- World Superbike - Losail, Qatar “The new AMG Mercedes stands rally career. day shootout course in Auckland out to me and that’s been my The Hyundai NZ Young Driver in December. 4-6 November Supercars - Auckland, NZ recommendation to the team for Shootout and Scholarship includes The course will give finalists China GT but we’ll see how it goes.” an opportunity to drive the and their co-drivers the chance to 6 November Throughout 2016, Lester has Hyundai NZ AP4 i20 rally car in learn from Paddon, with advice on NASCAR Sprint Cup - Texas, USA WTCC - Buriram, Thailand been competing in the Super GT as two rounds of the 2017 NZ Rally car set-up, pace notes, driving tips, well as the Asian Le Mans Series, GT Championships. The opportunity fitness, sponsorship, and media. 11-12 November Asia Series, China GT Championships also includes testing and training On the second day, finalists will Australian GT - Highlands Park, NZ and the with Paddon, plus the potential for drive the Hyundai NZi20 AP4 rally 13 November Asia Series. an expanded programme in 2018. car through the forest and Paddon Formula 1 - Brazilian GP, Brazil NASCAR Sprint Cup - Phoenix, USA When he’s not speeding around “The Hyundai NZ Young Driver and the judging panel of five will MotoGP - Valencia GP, Spain the track, Lester can be found Shootout and Scholarship is the assess each driver/co-driver on Australian GT Endurance - Highlands spending time with his friends. “I’m first step of a plan created earlier all aspects of their performance Park, NZ not home much these days, so I this year. We want to help grow throughout the shootout. Super GT - Motegi, Japan prefer to just relax when I am.” the sport and help develop the “We’re looking for the whole 18-20 November He is also very close with his career of a talented young driver package – personality, motivation GT - 2016 FIA GT World Cup, Macau family. “Any time my family are - to give a leg up to the next and ability to learn and improve, as WRC - Rally of Australia, Australia there with me is pretty special. potential Kiwi international rally well as outright performance during 20 November My father and grandparents have star,” Paddon says. the shootout. The winner may not NASCAR Sprint Cup - Homestead, USA sacrificed far more than they General manager for Hyundai necessarily be competing in the 223-5November should have for me, but that’s what NZ, Andy Sinclair, says it is New Zealand Rally Championship WTCC - Losail, Qatar good families do.” incredibly hard for Kiwi drivers to at this stage – we are looking for 25-27 November Round One of the Asian Le Mans work their way up to the highest someone that stands out and has Supercars - Homebush, Australia Series will take place at the end of levels. “This scholarship will give the X factor”, says Paddon. October, at the Zhuhai circuit in one lucky Kiwi driver a huge step Later this year will see the 27 November Formula 1 - Abu Dhabi GP, U.A.E China. “This is a significant step en- forward in their rallying career.” official launch of the Paddon route to my dream of racing at the In order to apply for the Foundation, which is a separate 09-11 December Asia Pacific Rally Championship - India Le Mans 24 hour, so I’ll be giving it scholarship, drivers need to be scholarship that will help more  everything I’ve got.” aged between 16 and 25 years people to enter the sport.

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www.autofile.co.nz 21 industry profile Industry stalwart excited by future

Faced with a choice of following a musical path or putting his car industry career into gear, a long-serving Auckland car dealer struck the right note by choosing the latter

n his younger days, Auckland him into the NZ Territorial Army, car industry stalwart Rod to train to fight in Vietnam if called Milner fancied himself as a bit upon. He then later travelled to Iof a singer/guitarist. Australia for two years, before he Making more money doing came back to New Zealand and that as a young man in his spare worked for British Leyland as a time than he was working for shipping clerk, earning $40 a week. British Leyland, it would have been In order to subsidise his tempting to follow that path. income, he sang and played the Thankfully, he decided guitar at cabarets and weddings. against it, and a landmark legal “I could do up to three shows a achievement, along with being one night, performing 20-minute floor of the first in New Zealand to see shows, at $40 a time. I was making the potential that disability vehicles more in a day than I was making and self-drive technology offered in a week. the elderly and the disabled, will “I decided that I could be an old mean his vision and hard work will pop singer or an old business man, not be forgotten. I went down the business route.” Always a car enthusiast, Milner By 1973, he had met and hated his first car, a 1952 Prefect, married Lee and they lived in which he shared with his twin Wellington. In order to get back brother. Thankfully it didn’t last to Auckland he become an area too long. representative there with NZ Motor “My brother drove it into a Corp but after a few years, he was drain on the Hauraki Plains so that made redundant. “That peeved was the end of that. After it was me off highly. I had done a great repaired, my mother would not job and didn’t feel it was fair. But I let us drive it again. It was just too would not go back to Wellington.” similar to motorsport legend Rod three-and-a-half years. When she dangerous.” When one door closes, another Millen. “I’m a marketing person at was so sick and begging to die, Leaving school at the age of 16, one opens and Milner was quickly heart and I instantly had someone I had a long time to think about Milner had his first taste of the asked by his former boss to work who was recognised. In fact to how I would be on my own, so motor industry alongside his in Manukau Road, selling brand this day, people still think I’m Rod I knew it was time to make a brother, a mechanic, at Hauraki new . “I topped the sales Millen and ask me if I’m still racing.” change for my family.” Plains Motors in Ngatea. It was every month and got myself a job Sadly, in 1995, Milner’s wife A few months later, he invited about then that they had saved up as the original marketing manager passed away due to breast cancer. Shanlee, a family friend who enough to buy themselves a 1955 for Subaru NZ.” He later became The couple had a six-year-old was living in Australia, to come Hillman. “I was doing very well, as manager of Subaru NZ. daughter and an 11-year-old son. to a function in NZ that he was one of the youngest car salesmen It was in 1982 when Milner “I looked at my navel and thought, putting on. Once she arrived, in the country.” founded Rod Milner Motors in ‘I have to raise two children on my Milner took her aside and said For Milner’s 20th birthday gift Greenlane. He decided to make own’. I’m a fairly positive person “Right, here’s the deal. I’ve he received a letter conscripting the most of his name, which was and my wife had been sick for decided I don’t like being on my 

Milner's late wife, Lee, beside Rod on guitar at his sisters wedding Relaxing at home with son, Darren his 1972 Triumph gt6

22 www.autofile.co.nz industry profile

Rod Milner Motors yard in Greenlane in 1982 (top) “very few cars due to The Japanese and New Zealand management for Daihatsu very little money to buy stock”. The yard in 2014 (below) with Rod, when he owned the franchise in 1990

t own. I have two young kiddies came to selling vehicles. “I went to money, Milner sued. After a 14-year cutting through red tape. “Our plan and they don’t like being alone Japan and looked into disability legal battle, he won the case. is to have the vehicle back on the either. I want someone to spend vehicles and once I got them back Partly due to his success and road being manufactured in NZ my life with and, in case you to NZ, they sold like hot-cakes.” his experience in the business, and exported to every right-hand- haven’t noticed, you’re it!” The first chairman of the Milner recently got involved in drive country in the world.” Although he admits it wasn’t Licensed Motor Vehicle Dealers another case, this time relating to With so many years devoted the most romantic proposal, it must Importers Association (now the the Skoda Yeti, which Roger Phillips to the industry, Milner is very have worked because four days Imported Motor Vehicle Industry from U Drive Mobility invented. excited about the future of vehicle later, the couple were engaged and Association), Milner is now working The self-driving Yeti with Patented technology. “Self-drive technology three months on building his Modifications belonging to Phillips will be amazing for disabled and after that, they already successful is now being built in France, elderly people. Electric vehicles were married at business and however it has not yet received are here to stay, but it will take Sydney’s Taronga training his authorisation to be allowed on the time. In 50 years time I believe Zoo. They have oldest son, roads here in New Zealand. everything will be electric and now been married Darren, to take After long discussions with self-drive - like the Jetsons, but on for 20 years, with over the reins NZTA and the LVVTA, Milner and the ground. I just wish I could be two more children when the time Phillips are now in the middle of alive to see it.” added to the comes. Milner’s family. 28-year-old “At the age daughter is of 70, I have currently studying a 12-year-old psychology and NYK VEHICLE daughter and a sociology, with EXPRESS SERVICE 16-year-old son, Shanlee and Rod at a nephew's wedding plans to become with my eldest a doctor of being 32.” psychology. “She may come into the Shortly after getting married, company as well, if she chooses to”. Reliable fortnightly Milner was also struck down with His 16-year-old son is planning vehicle logistics ill health and had to go through a to become a computer scientist service JAPAN to NZ triple bypass. “I had to take a year and his 12-year-old daughter loves off in 2000 because I was dying. The horses and would like to train to only thing I could do was get a heart become a veterinarian. “I’m proud PORT TO PORT / transplant. I took a year off and went of everything my children have DOOR TO DOOR on alternative medication, called achieved,” he smiles. to Auckland, Christchurch, chelation therapy.” But one of his biggest The alternative therapy helped achievements is the fact that he Wellington, and Nelson but it wasn’t long before the heart was the only person to successfully  problems came back and, by then, sue the Attorney General, and the opportunity to get heart stents win. “It has become case law, with Full MPI inspection was available. every country in the Western world service from Kawasaki, “Since then, I have had 12 stents studying it,” he says. Osaka, Nagoya and Moji and they have been a life saver,” he The argument began over says. “I just go in every now and an import license that Milner SUN PHOENIX CO.,LTD. + Marine Insurance available again and if I don’t feel well, I get a paid $283,000 for, just before the new stent implanted.” government changed the rules For eFFIcIent custoMer Focused servIce Thanks to his experience negating the need for it. “It was nursing his first wife and meant to last me for six months, contact NYK transporting her in a wheelchair, but a week after, they changed the Auckland Branch 0800 695 546 Christchurch Branch 0800 695 2424 he realised there was a niche that rules and it was worthless.” email: [email protected] needed to be looked into when it Frustrated by the waste of

www.autofile.co.nz 23 newslooking back The month that was.... October With more than 30 years of history, Autofile is delving into the past to see which stories previously made headlines 13 October 1997 October 25, 1999 IMVDA grabs initiative Car cleaning status quo The used import market suffered heavy The issue of where imports should be cleaned losses, with fewer cars being sold during led to a bitter dispute in 1999 and is still being September 1997, than any other month in discussed 17 years later. that year. With 18 per cent fewer cars sold, Discussion back then surrounded whether than in the previous year. used imports should be cleaned in Japan or This was as a result of continued on arrival in New Zealand. skirmishes in relation to the resulting media According to the Ministry of Agriculture war which related to odometer tampering, and Forestry (MAF) it was a 50/50 call, which broke out in May of 1997. whereas the IMVDA took a strong stance in An Officials Working Party into favour of offshore cleaning. odometer readings was set up, which MAF’s revised Import Health Standard (IHS), as it applies to the cleaning lead to the adoption of a code of practice of used import vehicles, is not likely to mandate offshore cleaning in by the IMVDA, which will ensure that the 470-plus members maintain favour of onshore cleaning. minimum business standards. The code will ensure that vehicles sold are A chief technical officer and director of forest bio security, Dr Ruth accurately described and comply with all safety requirements. Frampton, said that MAF has found that the risk of Gypsy Moth infestation According to the IMVDA, those who fail to adhere to the code will is no better managed offshore or onshore. receive disciplinary action which could include a fine, suspension or “Uncleaned cars arriving in NZ may in the rare instance be at risk of eggs expulsion from the association. hatching before inspection. Cars inspected and cleaned offshore may The IMVDA had hoped to have a code of practice implemented well become infested during the one to 12 day period prior to shipping. before now, but its adoption had been put on hold pending changes, firstly, Dr Frampton added that audits were carried out on both offshore and to the Motor Vehicle Dealers Act and then to the Customs Entries Rules. onshore inspection procedures and the only changes to the IHS would relate to processes that have been implemented but not clarified in the standard. “For example, the standard will now require that hubcaps are removed and inspected - a procedure not specified in the current standard.” Fast forward almost two decades later and the issue still appears to be on the radar for the government agency responsible for bio security, the Ministry for Primary Industries. The cleaning of vehicles and where this SPECIALIST SERVICES happens is still a work in progress, as recently reported in Autofile.

ARE YOU PREPARED FOR THE October 7, 2005 NEW HEALTH AND SAFETY Title security warning REGIME? Wholesalers, dealers and finance companies scrambled to protect their interests following the multi-million dollar collapse By 2020 the government aims to achieve of high-profile vehicle dealerships. a 25% reduction in workplace injuries. Venture 4 x 4 Motor Company Limited was placed in receivership on September New rules to achieve this goal were 23 by UDC Finance and an advertisement introduced on April 4. Are you ready? was published in a previous edition of Autofile, at the time, warning registered motor vehicle traders not to deal with almost 64 vehicles which had been The Imported Motor Vehicle Industry sourced from the company. Association is ready to assist, and has The advertisement stated that all of these vehicles have personal prepared – in conjunction with experts security interests listed on the Personal Property Securities Register. HRtoolkit – packages to assist car yards, According to one finance company executive “The waters become workshops and compliance workshops. murky even if such vehicles have been listed individually on the PPSR, where vehicles have been traded or on-sold the public. This will be the first real test of the PPSR in this regard - there is now no For more information… fidelity fund to protect buyers.” Contact: Malcolm Yorston While industry observers expected a shake-out following the new Motor on 0800 046 842 or DDI 09 573 3243 Vehicle Sales Act coming into force in December 2003, IMVDA chief Email: [email protected] executive, David Vinsen, said importers and wholesalers should keep a close eye on the market to make sure they are not at risk.

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Most popular car Most popular car Most popular body Most popular makes of Muscle car fanatics may drool over an iconic * makes searched models searched* styles searched* motorbike searched* 1969 Ford Mustang Mach1 which is listed for 1 Toyota 1 Golf 1 RV/SUV 1 Harley-Davidson $102,000 o.n.o. The 428 Cobra Jet RamAir motor 2 Nissan 2 Hilux 2 Sedan 2 Honda produces 335bhp and the car is fitted with options 3 BMW 3 Corolla 3 Ute 3 Yamaha such as a shaker hood, C6 Cruise-o-matic, and SeptEMBER 4 Ford 4 Commodore 4 Hatchback 4 traction-lok diff. The genuine R-code optioned car is statistics 5 Mazda 5 Skyline 5 Station wagon 5 Kawasaki one of only 385 in this trim and specification. *in September 2016 on Trade Me Motors www.autofile.co.nz 25 Industry movers NZ labour market report

Stephen McMeeken has joined the Mainstream If figures are anything to Statistics NZ reports that the Insurance team as business development manager for go by, employment opportunities median weekly earnings from paid the Lower North Island and Nelson/Marlborough areas. are continuing to increase, employment rose $44, to reach $924, McMeeken has over 17 years of experience in the however industry insiders warn between the June 2015 and June motor and consumer finance industries, with roles in that salaries do not seem to be 2016 quarters. This increase of 5.0 per vehicle sales management, including representing improving along with the demand. cent was the largest annual increase the brands of Toyota, Nissan, Audi and Volkswagen. His role will focus According to the latest Ministry since the June 2007 quarter. on partnering with dealerships, supporting them in increasing and of Business, Innovation and “A rise in the proportion of full- retaining profit from finance and insurance products. Employment (MBIE) Jobs Online time wage and salary earners, and report, the occupation groups with the number of hours being worked, Paul Sherley has taken on the role of corporate the largest monthly increases in job together pushed up median communications manager for BMW New Zealand. advertisements were machinery earnings for workers,” labour and Sherley has long experience in the automotive drivers and sales, which were income statistics manager Mark industry in various product-oriented roles with up 2.7 per cent and 1.8 per cent Gordon said. major brands. He joined BMW Group New Zealand respectively. Workers living in Auckland, in 2013, and while currently holding the role of product and pricing As a whole, the number of online Waikato, Gisborne/Hawke’s Bay and manager welcomes the opportunity to join the international product job advertisements Canterbury received communications team. Sherley replaces recently appointed manager grew by 1.4 per significantly higher Garry Ferris, who has left the company for personal reasons. cent in August, “Waikato, median weekly 2016 and by 14.8 earnings from paid Alan Innes has been appointed as sales manager per cent over the Northland, employment than a of Eastwood Motor Group, Masterton and Wairarapa, year to August, year ago. In the North responsible for sales of Isuzu, Hyundai, Kia and Suzuki. with gains in every and Bay of Island as a whole, Innes has over 20 years involvement in the motor industry. earnings increased industry from early import days, to sales and business “The strong Plenty are 7.0 per cent (up management, and also held the role of operations manager of an growth across all to $944 a week), auction house. industries and experiencing compared with 2.0 occupations points per cent (to $880 a Vanessa Stoddart was recently appointed as to strengthening massive week) in the South an independent director for Heartland Bank Ltd. labour demand,” Island. Stoddart also serves on the boards of New Zealand says MBIE’s labour growth in With the cost of Refining Company Ltd, The Warehouse Group Ltd, market trends living increasing in Alliance Group Ltd, Tertiary Education Commission manager, David job listings Auckland, Wade said and the Financial Markets Authority. Paterson. that New Zealanders With the and show outside Auckland TO FEATURE IN INDUSTRY MOVERS continued focus don’t seem to be put EMAIL [email protected] on housing around no signs off by the high cost the country, trades of slowing of living in the City and services listings of Sails. In the last Every vehicle dealership jumped 28.2 per down” quarter 12.1 per cent in New Zealand cent, while legal of applications for should own this book enjoying increases – Jeremy Wade, Auckland roles came of 29.1 per cent Trade Me Jobs from outside the and the automotive region, up from 11.4 industry increasing by 27 per cent. per cent on this time last year. In the three months to “The halo regions around September, the number of new Auckland - Waikato (up 28.3 per roles listed on Trade Me Jobs rose cent), Northland (up 25.9 per cent) by 12.4 per cent when compared to and Bay of Plenty (up 36.5 per cent) the same period last year. - are experiencing massive growth “While the number of in job listings and show no signs of applications completed on the site slowing down,” says Wade. have increased marginally, we've Salaries were strong this quarter Half-cuts, double invoicing, speedos, emissions, seatbelts, frontal impact, legislative change. It’s the history of your industry and it’s all in... seen the number of applications in the regions, particularly in From the rising sun to the long white cloud per listing dip because there’s been Gisborne and Nelson/Tasman, BUY IT NOW such strong growth in the number which both saw a jump in average To order visit autofile.co.nz/book & fill in the order form or call Brian McCutcheon on 021 455 775 of listings, “ says head of Trade Me salary of 5.6 per cent and 4.5 per Profits from the sale of the book will go to not-for-profit organisations Jobs, Jeremy Wade. cent respectively.

26 www.autofile.co.nz f & i focus Never judge a book by its cover

hroughout my travels Although I wonder at to 20 minutes walking she could choose the colour. After around the country in the times whether some around it, opening walking around for 10 to 15 minutes last month I am pleased are far too relaxed every door and even and, unable to coax someone out toT hear from sales managers and and slipped back into the bonnet. Not one of their office or away from their dealer principals alike that they are falling for the old salesperson approached desks, they left the premises. He was investing a lot of time and energy mistake of judging a him, perhaps it was looking at a pre-reg vehicle at that into recruiting the right people and book by its cover? too windy, too cold or site before heading across town to training them the right way for the We have all heard perhaps because he sign up on a brand new $76,000 dealership to succeed. similar stories and I Simon Moore was dressed so casually vehicle 24 hours later. A repeat I can remember as a youngster, myself have had two Motor-trader development they figured he couldn’t customer lost for good because manager many years ago, heading out examples brought Protecta Insurance afford the vehicle. So someone didn’t get up off their with my parents to upgrade to my attention in as frustrated by this, he backside and simply say “Hello how the family wagon. Then hearing many weeks through close family gave up and went next door, and may I help you?” them comment on overzealous connections. The first case is where purchased a brand new version of Two of the easiest sales salespeople hounding them as a close family friend did his research the competitor’s equivalent model transactions walking out the door. soon as they walked onto a yard online initially before heading to a with cash. In both cases they were genuine or pressuring them into buying prominent franchise with the money The second scenario was only cash buyers who didn’t require something that they didn’t really ready to purchase a particular last week where a relative had finance but took additional add- want. Times have changed since vehicle for his wife. It was a Saturday purchased the same brand through ons like comprehensive insurance then of course and dealerships and mid-morning, he had finished the same dealership for over 20 and paint & fab, additional their trainers have adopted a more mowing the lawns jumped in his car years, upgrading every two years. revenue a competing business open friendlier approach. One and arrived at the dealership. There He took my two children to brunch manager happily banked. instance of this is the café style was very little foot traffic on the yard, in the school holidays and had Please don’t let your sales team showrooms as opposed to the old he spotted the vehicle he was there planned to go in and order his new make the same mistake of judging ‘closing rooms’ of the ’80s and ’90s. to see and test drive. He spent 15 vehicle, even telling my daughter a book by its cover!

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www.autofile.co.nz 27 disputes

The case: The buyer wanted to reject his 2008 BMW convertible Buyer rejects convertible after under the Consumer Guarantees Act because water was leaking into the car. The trader said it was willing to water leaks through window seals rectify the fault, which had caused the vehicle’s roof to leak, but the purchaser did not give it a reasonable Background arranged for the BMW to be seen which could result in the period in which to do so. Steven Lloyd bought a 2008 by Jerry Clayton BMW. Jerry vehicle leaking within a year The decision: The tribunal BMW M3 convertible for $53,995 Clayton BMW gave the trader a and would prefer to have Jerry dismissed the buyer’s application from Industry Motors Limited service estimate dated April 28 Clayton BMW replace the seals. to reject the vehicle but ordered on April 9, 2016. The vehicle had of $8,447 to replace the front, the trader to replace the car’s front, middle and rear roof seals and side travelled 74,755kms according middle and rear roof seals, side The finding window using genuine BMW parts. to the vehicle offer and sale windows and fastenings. Lloyd In determining whether the agreement signed by the parties. said he recovered the vehicle vehicle supplied by the trader At: The Motor Vehicle Disputes Lloyd said the vehicle’s roof from Jerry Clayton BMW on complied with the guarantee of Tribunal, Auckland leaked and was not of acceptable April 30 and on May 1 he sent acceptable quality, the tribunal quality. He said the failure was of the trader a letter rejecting the considered the age, mileage and substantial character and wanted vehicle due to the water leak. sale price of the imported M3 reasonable opportunity to get to reject the car. The purchaser The buyer said he has since convertible. another price for the repair work. asked the tribunal to rule in found a water leak from the The tribunal preferred Lloyd’s The authority found that the favour of his rejection of the front windscreen of the vehicle. evidence he had seen the trader was willing to repair the car and a refund of its purchase He was concerned that water vehicle leaking water to that vehicle’s leak, which was not a price. entering the vehicle may have of the trader which sought to failure of substantial character The trader said it was willing damaged the electrical systems claim, without any evidence, within the meaning of section 21 to rectify the fault which had and considered the failure to be that the BMW did not leak. The of the act, but the purchaser did caused the vehicle’s roof to leak of substantial character. tribunal ruled no reasonable not give the trader a reasonable but the purchaser had not given Lloyd also produced an email consumer would regard a time within which to get an it a reasonable period in which from Jerry Clayton BMW which $53,995 convertible BMW with a alternative estimate to that to do so. The trader wanted stated the centre roof seal and water leak as acceptable. provided by Jerry Clayton BMW. its repairer, BM Workshop, to the front and rear seals must Therefore, the tribunal found The tribunal said it could replace the seals in the vehicle. be replaced to ensure it sealed the BMW was not of acceptable understand that the buyer did The dealer said the fault was not properly. The email said: “BMW quality under the act because not want a substandard job done of substantial character and the NZ have strongly advised that it was neither free from a minor on the repairs but the trader buyer was not entitled to reject all seals need to be replaced defect at the time of sale, nor knew (or should know) if the the vehicle. together to prevent any further as durable as a reasonable replacement of the seals was not water entry.” consumer would regard as done in a professional manner The case The trader said when he took acceptable for a vehicle of this using genuine BMW parts and The purchaser said that during the vehicle to Jerry Clayton BMW, type, age and price. the vehicle continued to leak, the week after he had bought it was unable to get it to leak; The tribunal found the fault the purchaser had remedy under the vehicle, he washed it and a claim denied by Lloyd. The could be fixed and it was the the act. after doing so noticed a puddle trader said it wanted to have the purchaser’s obligation under of water on the floor of the car. vehicle seen by its repairer, BM the act to require the trader Order He said he returned the vehicle Workshop. to remedy the failure within a The purchaser’s application to to the trader on April 19. It said Jerry Clayton BMW had reasonable time. reject the vehicle was dismissed. He said the trader had a “franchise mentality” toward Lloyd only gave the trader The trader was ordered to possession of the vehicle for a day imported BMW vehicles and it five days after receiving Jerry have its repairer, at the trader’s or two, and an employee confirmed was not unreasonable to want a Clayton BMW’s estimate before cost, replace the front, middle the vehicle was leaking. second opinion. he sent the dealer a letter of and rear roof seals and side Lloyd took the vehicle back The purchaser said he did rejection. The tribunal found windows on the vehicle using to the trader on April 26 and it not want substandard repairs this did not give the trader a genuine BMW parts.

MEDIATION SERVICE FACILITATING RESOLUTION

28 www.autofile.co.nz disputes

The case: The buyer wanted to reject her Japanese imported Ongoing issues with faulty headlights 11-year-old Volkswagen Touareg under the Consumer Guarantees Act because the trader had failed causes buyer to reject 2005 Touareg to fix its faulty headlights after two repair attempts using two different repairers within a reasonable Background February 16 for checking the left- headlights. The trader had timeframe following purchase of Tracey Reed bought a 2005 side headlight control system. It failed to supply Reed with the vehicle. The trader asked for another opportunity to fix the Volkswagen Touareg for $19,500 reported the headlight control unit copies of the repair invoices. Touareg’s headlights at its cost. from C&R Motors Limited trading was faulty and replaced it. At the tribunal’s request, as JP Autos on January 5, 2016. The Two days later, the trader told Reed obtained a report on the The decision: The tribunal upheld the buyer’s rejection of the purchaser paid a deposit of $1,000 Reed it had repaired the headlight vehicle’s headlights from Giltrap vehicle. and financed the balance of the fault and when the struts arrived Motor Group Limited. Giltrap purchase price and other charges it would take the vehicle to Giltrap Motor Group confirmed the At: The Motor Vehicle Disputes through a collateral finance Motor Group to have the petrol headlights flickered, particularly Tribunal, Auckland agreement with Heartland Bank. smell rectified. on the left side if left on for a few Reed said the trader had failed On March 15, the trader told minutes. It scanned the vehicle’s consumer would regard as within a reasonable timeframe Reed to bring the vehicle back ECU which showed an intermittent acceptable for a vehicle of its age, to fix faults with the vehicle’s for repairs. Two days later, the fault with the rain/light sensor mileage and price. headlights. She rejected the vehicle initial fault with the headlights which controls the intensity of the The dealer took the vehicle to on May 23 and wanted the tribunal lacking power had returned and headlights. two different repairers to have the to uphold her rejection and vest a warning light “please check Giltrap Motor Group said the headlights fixed. The tribunal ruled the collateral finance agreement lights” had appeared on the rain/light sensor needed to be neither repairer appeared, from the in the trader and for return of all vehicle’s instrument panel. Reed replaced. It found one of the xenon invoices submitted by the trader, monies to which she was entitled. returned the vehicle to the dealer bulbs was dated 2002 and the to have done a careful diagnosis to The trader asked for another which took it to iCool Limited. It other was 2009 and recommended determine the cause of the fault. opportunity to fix the Touareg’s diagnosed the headlight fault as a replacing both bulbs and the It was only when Reed had Giltrap headlights at its cost. ballast fault and replaced the right- ignitors. It also found the right Motor Group scan the vehicle that side HID ballast and a HID light headlight cover for the bulb clip it found a fault code with the rain/ The case bulb on the right-hand side and was missing and cable tied and the light recognition sensor and after The purchaser test drove the charged the trader $230. left headlight holder mechanism removing both headlights and vehicle and had an AA pre- The trader took the Touareg to was broken. There was water in the examining the bulbs found one purchase inspection done on it Brodie European Limited which right-rear tail light. Repairs were was made in 2002 and the other before she agreed to buy it. The diagnosed the petrol smell as estimated to cost $4,384 for parts, was 2009. The trader had promised trader agreed to repair a number of being caused by a leaking left-hand labour and GST. Reed it would send the vehicle minor faults, some of which Reed fuel flange unit and replaced it The trader asked the tribunal to Giltrap Motor Group and had contributed towards. using Reed’s Autosure mechanical to give it a further opportunity to it done so, the Touareg would In early February, Reed found breakdown insurance policy. It also rectify the vehicle’s headlight faults. probably have been repaired and three more faults with the vehicle; replaced the right-hand brake light Reed satisfied. the headlights were weak, the bulb, the right-front park light bulb The finding boot stays failed, and there was a and charged the dealer $510. In determining whether the Orders strong smell of petrol. The dealer On April 7, the trader advised vehicle supplied by the trader The tribunal upheld Reed’s suggested Reed have her mechanic Reed the vehicle’s faults had complied with the act’s guarantee rejection of the vehicle. It also at Victoria Park Auto Services been fixed and she collected the of acceptable quality, the tribunal vested the collateral finance provide a quote to rectify the faults. Touareg. However, the headlight considered the age, mileage and agreement in the trader and This cost Reed $149 and a copy of fault was not fixed and on May 22 sale price of the vehicle. ordered it to refund payments the report sent to the trader. the headlights failed again. The The Touareg exhibited faults made by Reed. The trader was The dealer took the vehicle next day, Reed sent the trader soon after it was supplied by the ordered to refund the deposit the to R-T Auto Electronics Limited an email rejecting the vehicle trader and the tribunal found it purchaser paid of $1,000 and the which invoiced the trader $310 on for the ongoing issues with its was not as durable as a reasonable report costs totalling $379.

Disputes cost you time & money MTA dealer members have access to a free support service. Visit www.mta.org.nz/mediation or call 0508 682 633

www.autofile.co.nz 29 tech report

Talk to the specialists about entry certification - fast, efficient, professional Vehicle Inspection NZ 0800 GO VINZ (468 469) www.vinz.co.nz Influencing international standards often hear it quipped that modifying it to when their own conflict with their domestic “New Zealand is a standards meet New Zealand manufacturing needs goals. taker, not a standards maker.” standards, or simply are met, without Assuming we are I can understand the logic. New avoiding those regard to more successful and are able to Zealand is a small country, with vehicles that we complex notions such help shape standards used by relatively little to no domestic knew would not as fleet dynamics. manufacturers, there are many manufacturing, especially in suit our regulations. For instance, Japan potential benefits to the industry. the motor vehicle industry. The By participating in exports a million The most obvious is savings majority of our fleet is comprised TC 204, we get the used vehicles each to importers; imagine if radios Kit Wilkerson of imported motor vehicles chance to shape the Policy adviser and analyst year, creating a did not require retrofit of band manufactured to the standards standards to which [email protected] vacuum that gets expanders or replacement due of other jurisdictions. As such, manufacturers will filled by the sale of to incorrect maps. New Zealand we are required to accept the build and certify their new cars. Further consumers could enjoy quality standards set by those foreign products. We can ensure that developments in ITS could very vehicles that, perhaps with the jurisdictions. they understand the possible easily reduce the compatibility exception of some signage, Is there a way we can help lifecycles of their products, of Japanese-specified vehicles convert to the local language shape those standards? including ending up as exports in other jurisdictions, essentially and regional settings. Instead of taking a reactive in foreign markets like New “geo-locking” those vehicles. If Other benefits could include approach to solving the problem, Zealand. We could influence Japanese car owners cannot get an increased range of compliant and either following or fighting them to build for that entire rid of their old vehicles, they vehicles and source markets. This the standards after they are lifecycle. Imagine, motor vehicle cannot afford new ones. last point is especially important implemented, we could consider technology that recognises when we consider the potential a more strategic recourse. New when it has moved from Japan for emerging technology to Zealand (and our industry) to New Zealand – and adjusts as conflict. It also means that we should be participating in appropriate. “Imagine, can increase the likelihood standards-setting bodies such as This is likely to be the of new technology being ISO and UNECE. only way New Zealand will motor vehicle compliant with systems in The goal of this effort would be able to utilise much of technology that New Zealand. be to shape standards from the the ITS technology that As a final point, I do top, before implementation – will be built into vehicles recognises when it not suggest preventing and shape these standards to in the future. foreign manufacturers from suit New Zealand better. Once Of course, we should has moved from Japan catering for their primary those standards trickle down into also be encouraging domestic markets, or even manufactured goods, we will be entrepreneurs in New to New Zealand – that the effort to consider able to accept them more readily. Zealand to develop after- and adjusts as secondary markets would have For example, I attended the market ITS solutions. Ideally, quick or transparent results. We meeting of the ISO committee these could allow us to replace appropriate.” cannot change our relatively TC 204 earlier this month, which technology and functionality that small size or small population, convened in Auckland. This is not compatible between source Arguments like this can and hence, our relatively low committee is the international jurisdictions and New Zealand. be used to influence foreign level of influence. standards-setting body for In participating in ISO/TC governments and manufacturers New Zealand should, however, Intelligent Transport Systems (ITS). 204 last session, I discovered to consider the needs of other feel confident enough in our In the past, we would a lack of knowledge about the jurisdictions when setting their market position to pull a chair up have reacted as necessary to New Zealand situation. Each domestic standards – especially to the table and be part of the technology built into vehicles: jurisdiction seems satisfied where it would not create any discussion.

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www.autofile.co.nz 31 Brought to you by t h e Whangareid Auckland Hamiltonc Thameso nTauranga Rotorua Gisborne Napieru uNew Plymouth Wanganui Palmerston North n oMasterton Wellington Nelson Blenheim Greymouth Whangarei Auckland Hamilton Thames Tauranga t r Rotorua Gisborne Napier New Plymouth Wanganui r

A Palmerston North Masterton Wellington Nelson y Blenheim Greymouth Westport Christchurch Timaru Oamaru Dunedin Invercargill Whangarei Auckland Hamilton Thames Tauranga Rotorua Gisborne Napier New Plymouth Wanganui Palmerston North SMasterton Wellington Nelson Blenheim Greymouthe Whangarei Auckland Hamilton Thames6 p 01 te m b er 2

New passenger vehicle registrations by city Used import passenger vehicle registrations by city

5000 6500

4500 6000 6,086 4000 4,205 Auckland 3500 5500

3000 Auckland 5000

2500

2000 2000 1,874

1500 1750

1000 1500 1,563

Christchurch Christchurch 900

1000 800 982 Vehicles sold Vehicles Vehicles sold Vehicles 900 700 728 800 Wellington 821 600 Wellington 596 700 Hamilton 500 Hamilton 600 449 400 500 529 Tauranga 300 400 Tauranga Dunedin 271 384 236 Dunedin 200 300 320

Palmerston North Palmerston North 100 200

0 0 v ‘15 v ‘15 JuL ‘16 JuL ‘16 Oct ‘15 Oct ‘15 Oct Sep ‘15 Sep ‘15 n ‘16 Ja n ‘16 Ja Feb ‘16 Feb ‘16 Sep ‘16 Sep ‘16 A pr ‘16 A pr ‘16 May ‘16 May ‘16 May Dec ‘15 Dec ‘15 Ju n ‘16 Ju n ‘16 N o N o A ug ‘16 A ug ‘16 Mar ‘16 Mar ‘16

New and used cars registered in September 2016 by region

WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

New cars 200 4,205 596 61 449 80 35 244 128 66 236 82 728 126 65 15 6 1,874 73 24 271 140 9,704

Used cars 281 6,086 821 98 529 140 62 250 201 106 320 74 982 266 64 49 16 1,563 100 19 384 153 12,564

Total cars 481 10,291 1,417 159 978 220 97 494 329 172 556 156 1,710 392 129 64 22 3,437 173 43 655 293 22,268

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Total new cars Total imported used cars 9,704 12,564 2015: 8,835  9.8% 2015: 11,667  7.7%

Whangarei Thames NEW: 200 2015: 169  18.3% NEW: 61 2015: 63  3.2% USED: 281 2015: 256  9.8% USED: 98 2015: 83  18.1%

Auckland Tauranga NEW: 4,205 2015: 4,198  0.2% NEW: 449 2015: 346  29.8% USED: 6,086 2015: 5,792  5.1% USED: 529 2015: 551  4.0%

Hamilton Rotorua NEW: 596 2015: 502  18.7% NEW: 80 2015: 105  23.8% USED: 821 2015: 753  9.0% USED: 140 2015: 116  20.7%

New Plymouth Gisborne NEW: 128 2015: 140  8.6% NEW: 35 2015: 44  20.5% USED: 201 2015: 184  9.2% USED: 62 2015: 24  158.3%

Wanganui Napier NEW: 66 2015: 48  37.5% NEW: 244 2015: 201  21.4% USED: 106 2015: 88  20.5% USED: 250 2015: 220  13.6%

Palmerston North Masterton NEW: 236 2015: 211  11.8% NEW: 82 2015: 55  49.1% USED: 320 2015: 313  2.2% USED: 74 2015: 59  25.4%

Nelson Wellington NEW: 126 2015: 134  6.0% NEW: 728 2015: 555  31.2% USED: 266 2015: 186  43.0% USED: 982 2015: 858  14.5%

Westport Blenheim NEW: 6 2015: 4  50.0% NEW: 65 2015: 59  10.2% USED: 16 2015: 7  128.6% USED: 64 2015: 48  33.3%

Greymouth Christchurch NEW: 15 2015: 14  7.1% NEW: 1,874 2015: 1,597  17.3% USED: 49 2015: 32  53.1% USED: 1,563 2015: 1,550  0.8% Timaru NEW: 73 2015: 54  35.2% USED: 100 2015: 88  13.6%

Oamaru NEW: 24 2015: 20  20.0% USED: 19 2015: 25  24.0%

Dunedin NEW: 271 2015: 221  22.6% USED: 384 2015: 279  37.6%

Invercargill NEW: 140 2015: 95  47.4% USED: 153 2015: 155  1.3%

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Imported Passenger Vehicle Sales by Make - September 2016 Imported Passenger Vehicle Sales by Model - September 2016

Sep '16 2016 YEAR 2016 Sep '16 2016 YEAR 2016 Make Sep '16 Sep '15 +/- % Make Model Sep '16 Sep '15 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 3,261 2,745 18.8 26.0% 27,340 24.7% Nissan Tiida 529 555 -4.7 4.2% 5,352 4.8% Nissan 2,288 2,057 11.2 18.2% 20,732 18.7% Mazda Axela 527 542 -2.8 4.2% 4,981 4.5% Mazda 1,902 1,876 1.4 15.1% 16,831 15.2% Suzuki Swift 524 530 -1.1 4.2% 4,867 4.4% Honda 1,267 1,261 0.5 10.1% 11,635 10.5% Mazda Demio 479 465 3.0 3.8% 4,030 3.6% Suzuki 624 651 -4.1 5.0% 5,856 5.3% Honda Fit 439 472 -7.0 3.5% 3,998 3.6% Subaru 609 650 -6.3 4.8% 5,294 4.8% Toyota Wish 322 290 11.0 2.6% 2,766 2.5% Bmw 528 526 0.4 4.2% 4,583 4.1% Volkswagen Golf 289 286 1.0 2.3% 2,628 2.4% Volkswagen 457 445 2.7 3.6% 4,311 3.9% Toyota Vitz 284 196 44.9 2.3% 2,319 2.1% Mitsubishi 426 388 9.8 3.4% 3,918 3.5% Subaru Legacy 276 356 -22.5 2.2% 2,559 2.3% Mercedes-Benz 261 199 31.2 2.1% 2,144 1.9% Mazda Atenza 248 236 5.1 2.0% 2,257 2.0% Audi 259 217 19.4 2.1% 2,075 1.9% Toyota Corolla 235 213 10.3 1.9% 1,963 1.8% Ford 130 116 12.1 1.0% 1,192 1.1% Mazda Mpv 225 224 0.4 1.8% 1,968 1.8% Volvo 87 90 -3.3 0.7% 763 0.7% Mitsubishi Outlander 219 209 4.8 1.7% 2,050 1.8% Lexus 59 50 18.0 0.5% 487 0.4% Mazda Premacy 212 171 24.0 1.7% 1,615 1.5% Holden 58 43 34.9 0.5% 373 0.3% Toyota Markx 198 125 58.4 1.6% 1,586 1.4% Chevrolet 42 46 -8.7 0.3% 398 0.4% Toyota Estima 196 196 0.0 1.6% 1,321 1.2% Jaguar 33 40 -17.5 0.3% 340 0.3% Nissan Note 189 161 17.4 1.5% 1,630 1.5% Porsche 31 12 158.3 0.2% 139 0.1% Toyota Prius 188 127 48.0 1.5% 1,646 1.5% Land Rover 29 29 0.0 0.2% 272 0.2% Nissan Dualis 177 150 18.0 1.4% 1,425 1.3% Mini 28 49 -42.9 0.2% 359 0.3% Toyota Blade 172 92 87.0 1.4% 1,264 1.1% Jeep 22 12 83.3 0.2% 180 0.2% Toyota Auris 169 121 39.7 1.3% 1,540 1.4% Dodge 21 18 16.7 0.2% 186 0.2% Honda Odyssey 166 151 9.9 1.3% 1,472 1.3% Hyundai 21 41 -48.8 0.2% 368 0.3% Nissan Murano 160 132 21.2 1.3% 1,408 1.3% Daihatsu 15 11 36.4 0.1% 108 0.1% Subaru Impreza 132 102 29.4 1.1% 1,039 0.9% Kia 8 5 60.0 0.1% 69 0.1% Nissan Bluebird 131 136 -3.7 1.0% 1,074 1.0% Peugeot 8 22 -63.6 0.1% 154 0.1% Toyota Ractis 120 84 42.9 1.0% 762 0.7% Bentley 7 2 250.0 0.1% 21 0.0% Honda Stream 120 123 -2.4 1.0% 1,096 1.0% Chrysler 7 4 75.0 0.1% 96 0.1% Nissan Skyline 115 102 12.7 0.9% 1,028 0.9% Renault 6 3 100.0 0.0% 106 0.1% Honda Crv 112 109 2.8 0.9% 1,154 1.0% Cadillac 5 6 -16.7 0.0% 31 0.0% Toyota Rav4 108 90 20.0 0.9% 883 0.8% Citroen 5 4 25.0 0.0% 36 0.0% Nissan Teana 106 113 -6.2 0.8% 1,119 1.0% Maserati 4 2 100.0 0.0% 20 0.0% Honda Accord 104 124 -16.1 0.8% 1,000 0.9% Pontiac 4 4 0.0 0.0% 27 0.0% Nissan Elgrand 104 77 35.1 0.8% 826 0.7% Rover 4 3 33.3 0.0% 42 0.0% Subaru Outback 104 124 -16.1 0.8% 845 0.8% Skoda 4 0 400.0 0.0% 23 0.0% Toyota Avensis 103 114 -9.6 0.8% 869 0.8% Others 44 40 10.0 0.4% 365 0.3% Others 4,782 4,369 9.5 38.1% 42,534 38.4% Total 12,564 11,667 7.7 100.0% 110,874 100.0% Total 12,564 11,667 7.7 100.0% 110,874 100.0%

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34 www.autofile.co.nz www.enhance-auctions.com Tiida, Axela and Swift popular imports

ales of imported passenger as the used commercial vehicles. Tiida and Axela are strong “The Axelas are easier to sell vehicles are well up on Toyota tops the list with 3,261 sellers. The Subaru Legacy is to a wider range of people, but last year, with 12,564 registrations, up a sizeable 18.8 also a model that is moving well, you have to pay more for them Sregistered last month, 7.7 per per cent on last year. It won 26 Hoggard says. too,” he says. cent more than the 11,667 in per cent market share for the For used imported cars to sell, Other used imports that sell September 2015. month and 24.7 per cent of the they must be in good condition well include the Mazda2 and But the battle for top model year-to-date sales. and represent good value for Mazda3, Mazda Demio and was decided by just three sales, Nissan is the next most money for the end user, he says. Atenza, plus the Toyota Corolla, with the Mazda Axela losing its popular brand with 2,288 “Selling well are good-looking Cushion says. top spot to the Nissan Tiida. registrations. Nissan's sales in cars under $15,000, with the odd AC Auto Imports sells a few There were 529 registrations September increased by 11.2 per one in the $20,000s,” he says. Suzuki Swifts but these are hard of imported used Tiidas in cent on same month last year: it Sales have been so strong at to make any margin on, due to September, 4.7 per cent down took 18.2 per cent of the market Auto Imports & Wholesale, the competition of similar sales, with on the same month last year. share for the month and 18.7 per company has added another yard, some selling for 25 per cent less. However, year-to-date sales are cent for the year. also in Masterton, Hoggard says. “There’s a few in Auckland for strong with 5,352 registrations, Mazda rounds out the top Alan Cushion, from AC Auto sale online at the same price that or 4.8 per cent of the market. marques with 1,902 – a modest Imports in Hamilton, agrees the we’ve just paid for them [from The Axela, which took the top 1.4 per cent up on last year. It took condition of a used import is key Japan]. Quite a few backyard spot in August for the first time in 15.1 per cent of September sales to its saleability. sellers are selling stuff like that four years, was not able to retain and 15.2 per cent year-to-date. “They have to be clean and in Auckland for very small profit,” its performance. There were 527 The Nissan Tiida, Mazda tidy. Everybody wants a car that he says. registrations in September, also Axela and Suzuki Swift are some hasn’t been smoked in – they While these vehicles may slightly down with 2.8 per cent of the best-selling vehicles at want a car that has been well not be in a good condition, less than last year. Auto Imports & Wholesale in looked after.” the advertised price prompts In year-to-date sales the Axela Masterton, principal Lawson In Hamilton, the Nissan Tiida customers to look for a discount cannot match the Tiida – the Hoggard says. will sell to older people, but their in the yard, Cushion explains. Axela takes 4.5 per cent of sales The dealer has sold out of image makes them hard to sell to “People come into our yard with 4,981 registrations. Suzuki Swifts, while both the younger people, Cushion says. and say ‘you’re selling this The Suzuki Swift retains for $7,995 but there’s one for third place with 524 sales, just a Used Imported Passenger Registrations - 2014-2016 $6,000’. They don’t want to go to fraction – 1.1 per cent – below Auckland and buy it – they want the 530 sales last year. In year- 14000 to buy here – but they don’t to-date sales, it has 4.4 per want to pay what you’ve got on 13000 cent of the market, with 4,867 it,” he says. registrations. 12000 “You either have to meet the But while these top three market or you don’t sell.” 11000 models are slightly down on While most customers September 2015 sales, overall 10000 are looking for a car in good 2014 figures are healthy. condition, Cushion says he is 9000 2015 In year-to-date sales, there amazed by the number of people 2016 were 110,874 imported cars 8000 who buy online, sight unseen. registered, up 2.5 per cent up on “Sometimes people just buy 7000 the 108,163 from the same time them off Trade Me, and they last year. 6000 haven’t even seen it, and they The most popular makes of Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just drive it away,” he says. used imported cars are the same “It surprises me.”

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www.autofile.co.nz 35 www.mmnz.biz UK buying attractive thanks to Brexit

emand for imports of with August, to 221 units. The with 450 units coming across the or 20 seconds to look at each one. used cars is up on last September figure was also up a border, a 3.8 per cent market share. “You might just pop your head year, as imported vehicles whopping 240 per cent on the 65 Alan Cushion from AC Auto inside. You would never get a Dcontinue to sell well. units imported in September 2015. Imports in Hamilton says he would chance to start one up or listen to A total of 11,942 used UK imports have gradually be wary of importing from the UK, the engine, although the auction passenger vehicles arrived in increased since it voted to break due to concerns about quality. site should provide the information September, a sizeable 37.5 per cent away from Europe, with some However, he admits sometimes that they’re okay. increase from September 2015. marques anxious about potential it can be difficult to get an import “It can be very dark and you can Year-to-date import numbers tariffs for UK-made cars imported from Japan that is in a good miss a lot of stuff.” now exceed last year: there have into the huge European market. condition inside and out. The key to importing good been 115,051 used cars imported However, in New Zealand, the Cushion used to go over vehicles is to have an agent you year-to-date, up 3.3 per cent on the majority of imported cars continue to Japan to personally pick his can trust, he says. 111,393 for the same time last year. to come from Japan. imports but found, due to the Brexit is now making its mark There were 11,026 used cars thousands of vehicles for sale, he on vehicle imports in this country. imported from Japan last month, the only ever got 10 There was a massive 135 per source for 92.3 per cent of imports. cent increase in vehicles from Great Australia continues to be the Import yourself a cheap Aston and Britain last month, when compared second-most favoured source, be like Bond

Used imported passenger vehicle arrivals

18000 17000 16000 15000 14000 13000 12000 11000 10000 2015 2016 9000 2014 8000 7000 6000 5000 4000 2013 3000 JAN FEB MAR APR MAY JUN JUL Aug Sept Oct Nov Dec

Used Imported Passenger Vehicles By Country Of Export

Country of 2016 2015 2014 Export JAN ’16 Feb ’16 Mar ’16 Apr ’16 May ’16 Jun ’16 JuL ’16 Aug ’16 Sep ’16 SeP Mkt Share 2016 Total 2015 TOTAL Mkt Share 2014 total Mkt Share Australia 316 445 472 398 395 408 375 438 450 3.8% 3,697 4,893 3.2% 3,167 2.3% Great Britain 65 39 62 65 73 72 75 94 221 1.9% 766 939 0.6% 1,885 1.4% Japan 9,181 11,266 12,275 16,283 11,848 12,838 10,548 13,260 11,026 92.3% 108,525 143,125 94.9% 130,770 95.0% Singapore 76 46 79 121 99 142 109 112 94 0.8% 878 611 0.4% 252 0.2% Usa 89 79 83 66 103 118 113 125 113 0.9% 889 1,041 0.7% 1,278 0.9% Other countries 21 12 28 27 45 52 48 25 38 0.3% 296 253 0.2% 286 0.2% Total 9,748 11,887 12,999 16,960 12,563 13,630 11,268 14,054 11,942 100.0% 115,051 150,862 100.0% 137,638 100.0%

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36 www.autofile.co.nz Provincial areas still struggling econdhand car sales continue Cape Foulwind cement works Timaru increased 19.8 per cent on don’t seem to know the difference,” to increase, with 18,217 closing in June to the loss of more September last year to 278. But the he says. dealer-to-public sales in than 100 jobs. increase is likely due to a couple Gilbert says he ensures the SSeptember, a 3.4 per cent increase People used redundancy payouts of new dealers and franchises vehicles he buys from Japan are on the same month in 2015. to change and update their vehicle, popping up in the area, says Craig some of the best, such as those But the statistics seem to belie Kelly says. Gilbert from Craig Gilbert Motors. graded four at auction. a struggling market in smaller “It was a reasonably short and “I’m not seeing it,” he says. Across New Zealand, dealer-to- provincial areas. brief up-turn. The coast is suffering The area has been affected by public sales represented 24.7 per In Westport, dealer sales and has been for a long, long time the downturn in the diary payout cent of the 74,041 September sales. increased 100 per cent on last year, – hopefully there’s some light at as well as drought, Gilbert says. Public-to-public sales continue from 15 to 30. the end of the tunnel.” As a result, Timaru customers to dominate, with 42,402 sales, an But the increased interest in Unfortunately, there continues are less likely to upgrade their increase of 2.9 per cent on last year vehicles is likely to be short-lived, to be uncertainty in the area, with family car, he says. and a market share of 57.3 per cent. according to Paul Kelly from Value Solid Energy cutting more than 40 Customers are very price- There were 13,368 public-to- Vehicles, based in both Westport jobs at its Stockton mine, north of focused and would rather pay less dealer sales in September, 18 per and Nelson. The jump reflects the Westport, and Bathurst Mine still than have good quality. cent of the market and an increase fact there have been redundancy having an uncertain future. “You could have the best vehicle of 4.8 per cent on last year, showing payouts in the area, with Holcim’s Dealer-to-pubic sales in ever seen against a taxi and folks how trade-ins have increased.

Secondhand car sales - September 2016

Dealer-To-Public Public-To-Public Public-To-Dealer Sep '16 Sep '15 +/- % MarKET SHARE Sep '16 Sep '15 +/- % Sep '16 Sep '15 +/- % Whangarei 594 558 6.5 3.26 2,000 1,830 9.3 241 235 2.6 Auckland 6,105 6,091 0.2 33.51 14,695 14,432 1.8 4,824 4,815 0.2 Hamilton 1,509 1,487 1.5 8.28 3,362 3,223 4.3 1,128 1,129 -0.1 Thames 268 235 14.0 1.47 642 584 9.9 127 85 49.4 Tauranga 937 924 1.4 5.14 2,124 1,964 8.1 601 674 -10.8 Rotorua 344 299 15.1 1.89 906 869 4.3 107 75 42.7 Gisborne 170 170 0.0 0.93 329 358 -8.1 80 99 -19.2 Napier 571 557 2.5 3.13 1,497 1,389 7.8 451 407 10.8 New Plymouth 400 391 2.3 2.20 951 993 -4.2 247 201 22.9 Wanganui 167 180 -7.2 0.92 574 577 -0.5 93 109 -14.7 Palmerston North 862 753 14.5 4.73 1,653 1,621 2.0 826 566 45.9 Masterton 182 178 2.2 1.00 416 390 6.7 129 96 34.4 Wellington 1,669 1,604 4.1 9.16 3,007 2,738 9.8 1,263 1,121 12.7 Nelson 345 309 11.7 1.89 1,068 942 13.4 226 231 -2.2 Blenheim 179 197 -9.1 0.98 415 430 -3.5 143 113 26.5 Greymouth 90 56 60.7 0.49 199 175 13.7 34 44 -22.7 Westport 30 15 100.0 0.16 49 59 -16.9 0 0 0.0 Christchurch 2,335 2,266 3.0 12.82 5,018 5,182 -3.2 1,941 1,862 4.2 Timaru 278 232 19.8 1.53 510 498 2.4 185 161 14.9 Oamaru 56 54 3.7 0.31 160 156 2.6 11 11 0.0 Dunedin 722 629 14.8 3.96 1,848 1,793 3.1 450 425 5.9 Invercargill 404 430 -6.0 2.22 979 1,001 -2.2 261 297 -12.1 NZ total 18,217 17,615 3.4 100.00 42,402 41,204 2.9 13,368 12,756 4.8

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www.autofile.co.nz 37 new car sales

New Passenger Vehicle Sales by Make - September 2016 New Passenger Vehicle Sales by Model - September 2016

Sep '16 2016 YEAR 2016 Sep '16 2016 YEAR 2016 Make Sep '16 Sep '15 +/- % Make Model Sep '16 Sep '15 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share

Toyota 1,692 1,471 15.0 17.4% 11,525 15.6% Toyota Corolla 481 687 -30.0 5.0% 3,581 4.8%

Holden 1,197 1,068 12.1 12.3% 6,953 9.4% Hyundai Tucson 345 73 372.6 3.6% 1,901 2.6%

Mazda 883 891 -0.9 9.1% 6,959 9.4% Kia Sportage 288 117 146.2 3.0% 2,331 3.1%

Hyundai 716 700 2.3 7.4% 5,650 7.6% Toyota Rav4 284 208 36.5 2.9% 2,515 3.4%

Ford 619 618 0.2 6.4% 5,646 7.6% Holden Captiva 271 241 12.4 2.8% 1,500 2.0%

Mitsubishi 565 604 -6.5 5.8% 4,385 5.9% Toyota Camry 259 59 339.0 2.7% 890 1.2%

Nissan 534 425 25.6 5.5% 4,034 5.4% Holden Commodore 254 362 -29.8 2.6% 1,835 2.5%

Kia 503 265 89.8 5.2% 4,088 5.5% Toyota Yaris 241 172 40.1 2.5% 1,474 2.0%

Suzuki 502 314 59.9 5.2% 4,053 5.5% Mazda Cx-5 235 210 11.9 2.4% 2,132 2.9%

Honda 395 353 11.9 4.1% 3,014 4.1% Suzuki Swift 225 129 74.4 2.3% 1,949 2.6%

Volkswagen 391 314 24.5 4.0% 2,923 3.9% Nissan X-Trail 215 144 49.3 2.2% 1,378 1.9%

Subaru 214 258 -17.1 2.2% 2,049 2.8% Mitsubishi Outlander 202 183 10.4 2.1% 1,270 1.7%

Mercedes-Benz 193 194 -0.5 2.0% 1,832 2.5% Mazda Mazda3 192 244 -21.3 2.0% 1,832 2.5%

Bmw 161 182 -11.5 1.7% 1,397 1.9% Holden Spark 173 39 343.6 1.8% 516 0.7%

SsangYong 158 111 42.3 1.6% 927 1.3% Volkswagen Tiguan 172 64 168.8 1.8% 612 0.8%

Audi 155 187 -17.1 1.6% 1,360 1.8% Mazda Mazda6 167 111 50.5 1.7% 661 0.9%

Jeep 155 131 18.3 1.6% 973 1.3% Nissan Qashqai 156 151 3.3 1.6% 1,354 1.8%

Land Rover 100 71 40.8 1.0% 908 1.2% Holden Cruze 149 147 1.4 1.5% 924 1.2%

Peugeot 72 50 44.0 0.7% 586 0.8% Hyundai Santa Fe 146 191 -23.6 1.5% 1,596 2.2%

Lexus 68 57 19.3 0.7% 526 0.7% Mazda Cx-3 145 160 -9.4 1.5% 1,138 1.5%

Skoda 66 81 -18.5 0.7% 933 1.3% Holden Trax 136 100 36.0 1.4% 642 0.9%

Mini 61 63 -3.2 0.6% 444 0.6% Honda Hr-V 134 132 1.5 1.4% 967 1.3%

Dodge 52 102 -49.0 0.5% 358 0.5% Honda Jazz 132 147 -10.2 1.4% 1,262 1.7%

Volvo 51 56 -8.9 0.5% 464 0.6% Ford Kuga 132 85 55.3 1.4% 951 1.3%

Jaguar 36 15 140.0 0.4% 289 0.4% Holden Barina 131 70 87.1 1.3% 793 1.1%

Porsche 33 31 6.5 0.3% 366 0.5% Toyota Fortuner 131 0 13100.0 1.3% 408 0.6%

Renault 33 7 371.4 0.3% 122 0.2% Mitsubishi Lancer 127 89 42.7 1.3% 806 1.1%

Isuzu 20 23 -13.0 0.2% 198 0.3% Suzuki Vitara 119 105 13.3 1.2% 1,187 1.6%

Citroen 15 16 -6.3 0.2% 195 0.3% Mitsubishi Asx 117 167 -29.9 1.2% 1,139 1.5%

Chery 9 12 -25.0 0.1% 116 0.2% Toyota Highlander 106 194 -45.4 1.1% 1,387 1.9%

Fiat 9 114 -92.1 0.1% 247 0.3% Ford Mustang 102 0 10200.0 1.1% 792 1.1%

Lamborghini 7 1 600.0 0.1% 19 0.0% Mazda Mazda2 100 133 -24.8 1.0% 1,066 1.4%

Mahindra 7 0 700.0 0.1% 44 0.1% Subaru Outback 98 137 -28.5 1.0% 998 1.3%

Can-Am 5 5 0.0 0.1% 48 0.1% Volkswagen Golf 91 102 -10.8 0.9% 998 1.3%

Yamaha 5 8 -37.5 0.1% 68 0.1% Ford Focus 86 55 56.4 0.9% 1,079 1.5%

Others 22 37 -40.5 0.2% 359 0.5% Others 3,362 3,627 -7.3 34.6% 28,194 38.1%

Total 9,704 8,835 9.8 100.0% 74,058 100.0% Total 9,704 8,835 9.8 100.0% 74,058 100.0%

38 www.autofile.co.nz new vehicles Toyota leads new car sales buoyant economy and The Corolla is popular for one to have probably owned one in the past.” markets with its most popular buyers who know what two-people families because it ticks How the car feels on the road brands, which also include the Yaris they want are helping to all of the boxes, according to Michael when test driven is an important and Highlander, Land Cruiser and Apush up new car sales. Meredith, new car sales manager for factor, as is its re-sale value, RAV4 SUVs, Meredith says. There were 9,704 new passenger Albany Toyota in Auckland. Meredith says. The popularity of SUVs is vehicles registered in September, up It has good fuel consumption, The car is not only popular for undeniable, with sales increasing 9.8 per cent on the same month last power, safety features and private sales, it is also popular for every SUV size, including a year. Year-to-date sales are at 74,058. styling, while the Japanese-made for corporate buyers and lease 230 per cent increase for those in Toyota is, once again, leading model is also well-known for its companies for the same reasons, the Upper-Large category. This is the charge for passenger car reliability, he says. he says. also evident in the most popular and SUV sales, with a 15 per cent “Most people who buy a Corolla Toyota caters for a range of models, with the top five all being increase on last year to 1,692, SUVs apart from the Corolla. taking 17.4 per cent of the market. The Hyundai Tuscan had a New Passenger Registrations - 2014-2016 The next most popular marque whopping 373 per cent increase in is Holden with 1,197 sales, a 12.1 10000 sales on September last year to 345 per cent increase on last year and a 9500 for the month, taking a 3.6 per cent 12.3 per cent market share. Mazda market share. rounds out the top three with 883 9000 The Kia Sportage also boasted new sales, a marginal 0.9 per cent 8500 an impressive 146 per cent decrease on last year, to take 9.1 increase, with its 288 sales taking 8000 per cent of sales. three per cent of the market. Toyota is helped in its standing 7500 The top five are rounded out by its leading brand, the Toyota 7000 with the Toyota RAV4 (284 sales, 2.9 Corolla, which continues to be per cent) and Holden Captiva (271 the most popular new car. There 6500 2014 sales, 2.8 per cent). were 481 registered for the month 6000 2015 September sales increased on which, while down 30 per cent on 2016 last year to all buyer types except 5500 the same month last year, is still for the Government, where there Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec five per cent of the market. was a 12.1 per cent decrease.

NEW VEHICLE SALES BY BUYER TYPE - September 2016 NEW VEHICLE MARKET SEGMENTATION - September 2016

Sep '16 Sep '15 Mth % 2016 YTD 2015 YTD % YTD Sep '16 Sep '15 Mth% diff 2016 YTD 2015 YTD % YTD Passenger 4,601 4,505 2.1 35,768 36,127 -1.0 Passenger 4,601 4,505 2.1 35,768 36,127 -1.0 Private 1,678 1,397 20.1 14,603 14,110 3.5 SUV 5,069 4,263 18.9 37,883 33,607 12.7 Business 1,665 1,754 -5.1 15,341 16,038 -4.3 Light Commercial 3,500 3,067 14.1 28,799 25,539 12.8 Gov’t 127 212 -40.1 1,748 1,793 -2.5 Heavy Commercial 539 495 8.9 3,676 3,591 2.4 Rental 1,131 1,142 -1.0 4,076 4,186 -2.6 Other 175 122 43.4 996 658 51.4 Total market 13,884 12,452 11.5 107,122 99,522 7.6 SUV 5,069 4,263 18.9 37,883 33,607 12.7 Private 1,976 1,608 22.9 16,348 13,161 24.2 Micro 285 234 21.8 1,661 1,567 6.0 Business 1,968 1,911 3.0 16,848 15,556 8.3 Light 1,214 1,149 5.7 10,091 10,796 -6.5 Gov’t 81 42 92.9 634 560 13.2 Small 1,635 1,702 -3.9 13,379 13,874 -3.6 Rental 1,044 702 48.7 4,053 4,330 -6.4 Medium 749 717 4.5 5,216 5,278 -1.2 Large 360 546 -34.1 3,010 3,246 -7.3 Light Commercial 3,500 3,067 14.1 28,799 25,539 12.8 Upper Large 11 18 -38.9 162 184 -12.0 Private 826 713 15.8 7,163 6,360 12.6 People Movers 162 55 194.5 685 411 66.7 Business 2,378 2,067 15.0 19,618 17,241 13.8 Sports 185 84 120.2 1,564 771 102.9 Gov’t 113 111 1.8 956 1,031 -7.3 SUV Small 1,447 1,393 3.9 10,105 10,085 0.2 Rental 183 176 4.0 1,062 907 17.1 SUV Medium 2,036 1,405 44.9 14,970 12,063 24.1 Sub Total 13,170 11,835 11.3 102,450 95,273 7.5 SUV Large 1,530 1,448 5.7 12,324 11,149 10.5 Private 4,480 3,718 20.5 38,114 33,631 13.3 SUV Upper Large 56 17 229.4 484 310 56.1 Business 6,011 5,732 4.9 51,807 48,835 6.1 Light Buses 70 62 12.9 559 615 -9.1 Gov’t 321 365 -12.1 3,338 3,384 -1.4 Vans 444 467 -4.9 4,258 3,852 10.5 Rental 2,358 2,020 16.7 9,191 9,423 -2.5 Pick Up/Chassis Cab 4x2 1,316 902 45.9 10,125 7,905 28.1 Heavy Commercial 539 495 8.9 3,676 3,591 2.4 Pick Up/Chassis Cab 4x4 1,670 1,636 2.1 13,857 13,167 5.2 Heavy Commercial 539 495 8.9 3,676 3,591 2.4 Other 175 122 43.4 996 658 51.4 Other 175 122 43.4 996 658 51.4 Total 13,884 12,452 11.5 107,122 99,522 7.6 Total market 13,884 12,452 11.5 107,122 99,522 7.6

www.autofile.co.nz 39 new commercial sales Style and comfort key for new utes

ales of new commercial again the Ford Ranger, with 761 with 422 sales last month, up on last year to take 10.5 per cent of vehicles continue to leave September registrations, up 2.4 a massive 31.9 per cent on the the September market. last year’s figures for dust, as per cent on last year. This month, same month last year, to take 10.1 However, year-to-date sales are utesS become increasingly popular it held 18.2 per cent of the market. per cent of the monthly market. 2,934 for 8.8 per cent of the market. with families. Year-to-date sales are 6,409, a 19.3 There have been 2,770 Colorado The Ford Ranger is such There were 4,180 new per cent market share. sales year-to-date, 8.3 per cent of a popular model because it commercials registered in Ever the bridesmaid, the Toyota the market. combines both function and style, September, up a substantial 14.9 per Hilux took second place with 554 These popular models helped says Matt Carman from Capital cent on the same month in 2015. sales. This was down 5.9 per cent their respective brands score the City Motors. Year-to-date sales are at 33,204, up on September last year but is still same podium finish. Function includes performance 12.8 per cent on last year. 13.3 per cent of all September Ford, once again, took top and towing capability. The top three models – which sales in this segment. A total of spot with 835 new registrations. The style includes a more car- together made up 41.6 per cent 4,790 Hiluxs have been sold year- This was down 1.4 per cent on like trim inside and a smoother of September sales – shows Kiwis’ to-date which is 14.4 per cent of last year but is still 20 per cent of ride. This is important as more love-affair with the ute continues. commercial sales. total monthly sales. Ford has sold families move up from car to a ute, The most popular new The tightly-fought third 7,057 new commercial vehicles Carman says. commercial vehicle is once placing went to Holden Colorado year-to-date, a sizeable 21.3 per “People are coming out of cars cent of sales. into double-cab utes as a lifestyle New Commercial Sales - 2014-2016 Toyota was the next most choice,” he says. 4750 popular marque with 730 sales. The move is similar to people 4500 2016 These sales were also down moving into SUVs: the seats are 4250 2015 on last September – 12.2 per higher and easier to get in and out 4000 2014 3750 cent less – but the brand took of, or get a child’s car-seat in and 3500 17.5 per cent of the month’s out, Carman says. 3250 registrations. Year-to-date sales With a ute, the tray is practical 3000 are at 6,789 units and 20.4 per for things like biking. 2750 cent of the market. “It’s a nicer truck to drive.” 2500 Holden was helped to third place Sales are also helped along by 2250 with its Colorado sales making up a growing economy, boosted by 2000 96 per cent of its total. Holden had strong tourism and construction, Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec an impressive 31.4 per cent increase he says.

New Commercial Sales by Make - September 2016 New Commercial Sales by Model - September 2016

Sep '16 2016 YEAR 2016 Sep '16 2016 YEAR 2016 Make Sep '16 Sep '15 +/- % Make Model Sep '16 Sep '15 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Ford 835 847 -1.4 20.0% 7,057 21.3% Ford Ranger 761 743 2.4 18.2% 6,409 19.3% Toyota 730 831 -12.2 17.5% 6,789 20.4% Toyota Hilux 554 589 -5.9 13.3% 4,790 14.4% Holden 439 334 31.4 10.5% 2,934 8.8% Holden Colorado 422 320 31.9 10.1% 2,770 8.3% Mitsubishi 354 225 57.3 8.5% 2,475 7.5% Mitsubishi Triton 353 225 56.9 8.4% 2,472 7.4% Isuzu 326 273 19.4 7.8% 2,705 8.1% Nissan Navara 284 200 42.0 6.8% 2,320 7.0% Nissan 284 200 42.0 6.8% 2,320 7.0% Isuzu D-Max 221 145 52.4 5.3% 1,807 5.4% Mazda 192 90 113.3 4.6% 1,393 4.2% Mazda Bt-50 192 90 113.3 4.6% 1,393 4.2% Fiat 142 92 54.3 3.4% 597 1.8% Toyota Hiace 175 243 -28.0 4.2% 1,914 5.8% Mercedes-Benz 124 118 5.1 3.0% 630 1.9% Fiat Ducato 137 78 75.6 3.3% 576 1.7% Volkswagen 108 113 -4.4 2.6% 940 2.8% Mercedes-Benz Sprinter 100 106 -5.7 2.4% 525 1.6% Hyundai 89 39 128.2 2.1% 738 2.2% Hyundai iload 86 37 132.4 2.1% 704 2.1% Foton 72 53 35.8 1.7% 430 1.3% Ford Transit 73 79 -7.6 1.7% 597 1.8% Ldv 67 35 91.4 1.6% 661 2.0% Volkswagen Amarok 61 67 -9.0 1.5% 511 1.5% Hino 61 60 1.7 1.5% 513 1.5% Foton Tunland 61 48 27.1 1.5% 356 1.1% Mitsubishi Fuso 58 83 -30.1 1.4% 401 1.2% Isuzu F Series 50 54 -7.4 1.2% 332 1.0% Ssangyong 49 54 -9.3 1.2% 691 2.1% Ssangyong Actyon Sport 49 54 -9.3 1.2% 691 2.1% Bci 30 0 3000.0 0.7% 52 0.2% Ldv V80 46 28 64.3 1.1% 395 1.2% Man 29 6 383.3 0.7% 170 0.5% Hino 500 39 31 25.8 0.9% 277 0.8% Iveco 25 5 400.0 0.6% 140 0.4% Isuzu N Series 36 56 -35.7 0.9% 410 1.2% Scania 25 14 78.6 0.6% 128 0.4% Volkswagen T6 31 0 3100.0 0.7% 240 0.7% Others 141 166 -15.1 3.4% 1,440 4.3% Others 449 445 0.9 10.7% 3,715 11.2% Total 4,180 3,638 14.9 100.0% 33,204 100.0% Total 4,180 3,638 14.9 100.0% 33,204 100.0%

40 www.autofile.co.nz used commercial sales Used commercials drive ahead ales of used commercial last year. It took 45.1 per cent of investment, van Tonder says. because they represent “great value vehicles continue to surpass the market share for the month. Toyota is a well-respected for money”, says Elliot Shaw, from last year’s figures, with 964 Nissan is the next most popular brand, and the only car GMC Great Wall in Christchurch. unitsS registered in September. marque with 218 sales, up 27.5 manufacturer to be in the top 10 “We trade them as often as This is 27 per cent up on per cent on last September. It took of the Reader’s Digest most trusted we can and we sell them straight September 2015, despite the a respectable 22.6 per cent of brands in New Zealand, he says. away,” he says. figures taking a slight downturn monthly sales. Meanwhile, a relative newcomer People can buy a two-year-old from August this year, when 1002 Mazda continues to be in third to the market – Great Wall – is Great Wall with less than 50,000km units were registered. place with 67 sales for the month, also starting to get a name for on the clock for the same price as A total of 7,803 used commercial up 71.8 per cent on last year. It itself. The Chinese marque placed a 10-year-old Toyota Hilux or Isuzu, vehicles have been sold year-to- took a seven per cent market 14th of the top makes for used Shaw says. date, compared with 6,579 in 2015 share for the month. commercial vehicles, with five sales He hopes sales of new Great – an increase of 18.6 per cent. The Toyota Hiace is such a popular in September. Walls will start again shortly, with The Toyota Hiace continues model because it is reliable and holds While the numbers are not big, a new distributor set to ensure the to be the most popular used its value in the secondhand market, this is a 400 per cent increase on the new vehicles are up to New Zealand commercial vehicle, with 334 sales according to Edrik van Tonder, from same month last year. standards, with all including in September, up 33.6 per cent on Manukau Toyota Commercial Centre. Great Walls appeal to customers electronic stability control. last year. It accounted for 34.6 per “We cannot get enough used cent of the total sales last month. Hiaces on the yard. Nothing Used Commercial Sales - 2014-2016 The next most popular model competes.” 1100 1050 2016 continues to be the Nissan Caravan, The versatile van, which offers 1000 2015 with 92 sales (9.5 per cent of the a good overall package, is popular 950 2014 market), followed by the Mazda with plumbers, electricians, 900 Bongo, with 55 sales (5.7 per cent). telecommunications workers, taxis 850 Consequently, these three and even schools, he says. 800 models helped their respective “There are so many uses for them. 750 700 brands achieve the same top status. Once people have had a Hiace it's 650 Toyota continues to unlikely they’ll buy anything else.” 600 dominate, with a total of 435 Other popular Toyotas include the 550 used commercial vehicle sales in Hilux ute and Land Cruisers, which 500 September, up 26.5 per cent on also retain their value and return on Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Used Commercial Sales by Make - September 2016 Used Commercial Sales by Model - September 2016

Sep '16 2016 YEAR 2016 Sep '16 2016 YEAR 2016 Make Sep '16 Sep '15 +/- % Make Model Sep '16 Sep '15 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 435 344 26.5 45.1% 3,699 47.4% Toyota Hiace 334 250 33.6 34.6% 2,786 35.7% Nissan 218 171 27.5 22.6% 1,745 22.4% Nissan Caravan 92 72 27.8 9.5% 714 9.2% Mazda 67 39 71.8 7.0% 520 6.7% Mazda Bongo 55 26 111.5 5.7% 411 5.3% Isuzu 46 40 15.0 4.8% 388 5.0% Nissan Nv200 40 23 73.9 4.1% 283 3.6% Mitsubishi 45 21 114.3 4.7% 282 3.6% Nissan Vanette 37 28 32.1 3.8% 319 4.1% Ford 32 26 23.1 3.3% 262 3.4% Isuzu Elf 29 23 26.1 3.0% 248 3.2% Holden 24 17 41.2 2.5% 148 1.9% Toyota Dyna 24 24 0.0 2.5% 271 3.5% Hino 19 15 26.7 2.0% 161 2.1% Toyota Regius 23 23 0.0 2.4% 250 3.2% Chevrolet 13 22 -40.9 1.3% 138 1.8% Toyota Toyoace 21 11 90.9 2.2% 157 2.0% Fiat 8 7 14.3 0.8% 51 0.7% Toyota Hilux 19 13 46.2 2.0% 116 1.5% Volkswagen 7 9 -22.2 0.7% 58 0.7% Nissan Navara 16 12 33.3 1.7% 119 1.5% Dodge 6 6 0.0 0.6% 46 0.6% Mitsubishi Canter 12 12 0.0 1.2% 104 1.3% Mitsubishi Fuso 6 2 200.0 0.6% 13 0.2% Ford Ranger 12 10 20.0 1.2% 109 1.4% Great Wall 5 1 400.0 0.5% 15 0.2% Nissan Atlas 11 20 -45.0 1.1% 155 2.0% Gmc 4 3 33.3 0.4% 28 0.4% Isuzu Forward 11 7 57.1 1.1% 85 1.1% Mercedes-Benz 4 3 33.3 0.4% 24 0.3% Mitsubishi Fuso 11 4 175.0 1.1% 37 0.5% Volvo 4 2 100.0 0.4% 15 0.2% Holden Colorado 10 4 150.0 1.0% 66 0.8% Suzuki 3 2 50.0 0.3% 33 0.4% Toyota Delica 10 2 400.0 1.0% 63 0.8% Citroen 2 0 200.0 0.2% 4 0.1% Hino Dutro 10 8 25.0 1.0% 89 1.1% Subaru 2 0 200.0 0.2% 4 0.1% Mazda Titan 10 6 66.7 1.0% 73 0.9% Others 14 29 -51.7 1.5% 169 2.2% Others 177 181 -2.2 18.4% 1,348 17.3% Total 964 759 27.0 100.0% 7,803 100.0% Total 964 759 27.0 100.0% 7,803 100.0%

www.autofile.co.nz 41 Good stock still in demand ew car stock could be at market: prices have gone up record high levels but drastically,” says Meyer. dealers say they can’t get This boosts vehicle sales Nenough of top models and SUVs. because people not only feel a little A total of 10,291 new cars were bit richer, they technically are a imported last month, a massive little bit richer, he explains. 24.7 per cent increase on the same “It helps vehicle sales because, month last year. if they have more equity in the There were 9,704 new cars But daily sales over the last 12 its top-model SUVs: the CX-3 and house, people are comfortable to registered in September, a sizeable months are also up and now sit at 271 CX-9. This extra allocation helped borrow more,” Meyer says. 9.8 per cent increase on 2015. car sales a day. This is also the highest Autohaus Rotorua to its best Steve Corkery, from Honda Cars This leaves 587 units unsold, number since September 2013. month ever in September. Newmarket, is also unconcerned 12.9 per cent up on the same time Michael Meyer, from Autohaus The Ford Ranger, while being a about stock levels. last year. Rotorua, says it is up to the light commercial vehicle, is also in Only a few demonstration Year-to-date, 79,812 new cars individual manufacturers and high demand with the dealership new cars are kept in Honda Cars have been imported and 74,058 distributors to decide on stock unable to get enough stock. Newmarket’s Auckland showroom. registered, leaving 5,754 – or 7.2 holdings. “On the whole, we’re very happy “All our cars are kept in a per cent – unsold. The dealer sells new Ford, Mazda, with the stock levels. We’ve got no national distribution centre. As New Zealand stock of new BMW and Mini vehicles, and has no concerns about having too much.” they come in, we generally sell cars now sits at 63,379, by far the problems with high levels of stock. Meyer says the dealership them – we don’t have issues with highest number in the last three “The problems are more that we had a “fantastic” quarter finishing stock,” says Corkery. years. Stock has steadily increased can’t get enough… we’re selling in September, which was a big All Honda SUVs are selling well, from 34,208 in September 2013 whatever we can get our hands on,” increase over previous years. as is new turbo-charged Civic for and is now 85 per cent more. Meyer says. “One of the things that is those looking for a sedan. On average, stock is on hand for Mazda New Zealand was able to helping is that Rotorua has finally However, he admits sales could 234 days – almost two-thirds of a year. supply the dealership with more of caught on with the real estate always be a bit better.

Dealer stock of new cars in New Zealand Days stock in NZ - new Cars

CAR Sales DAILY SALES Days Sep 2015 — Sep 2016 Variance Stock - 12-MONTH stock 220 Imported Registered AVERAGE at hand Sep ‘15 8,254 8,835 -581 56,131 258 218 200 Oct ‘15 8,619 9,634 -1,015 55,116 260 212 180 Nov ‘15 8,753 8,115 638 55,754 260 215 Dec ‘15 8,981 7,110 1,871 57,625 261 221 Sep 2014 — Sep 2015 160 Jan ‘16 6,647 8,899 -2,252 55,373 260 213

Feb ‘16 7,029 7,191 -162 55,211 261 212 140 Mar ‘16 7,561 8,191 -630 54,581 261 209 Apr ‘16 8,816 6,790 2,026 56,607 262 216 120

May ‘16 8,184 7,502 682 57,289 264 217 of stock Days 100 Jun ‘16 8,924 9,186 -262 57,027 264 216 Jul ‘16 9,279 7,701 1,578 58,605 265 221 80 Aug ‘16 13,081 8,894 4,187 62,792 269 234

Sep ‘16 10,291 9,704 587 63,379 271 234 60 Year to date 79,812 74,058 5,754 40 Change on Sep 2015 24.7% 9.8% 12.9% g O ct J ul F eb Nov A pr D ec JAN J un A u MA y M ar Sept More IMPORTED More SOLD MORE STOCK SepT

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42 www.autofile.co.nz More than 400 imports sold daily

aily sales of used imported months, are now at an all-time the car’s history, he adds. the better for sales. cars have now surpassed high of 401. This is the highest “They need to tell people: they The yard can display up to 160 the 400 milestone but number over the last three years should disclose that it has been in cars, while head office stocks up to stockD numbers are still high. and an impressive 57.9 per cent an accident.” 1400 cars. There were 11,942 passenger higher than the 254 daily sales in This sort of cheap import and on- “The more choice that you can vehicles imported in September, a September 2013. sell mentality has two impacts on the give to the customers, the better, huge 37.7 per cent more than the Imports in good condition are used import industry, Peck says. because they have more options to same month last year. selling well, according to Andrew Firstly, buyers are looking for look at,” he says. A total of 12,564 used import Peck, from Universal Imports in a cheaper deal because they see “If you have more variety, they cars were registered last month, Auckland’s Grey Lynn. the cheap advertised price of the feel comfortable that you have a healthy 7.7 per cent increase on Speaking from Japan, where accident-grade imports, he says. good quality and good options.” 2015’s sales. he is looking for his next lot of Secondly, those who have Wholesale Autos Takanini does Year-to-date used imports are imports, Peck says there are bought inferior-quality vehicles well with special promotions at 115,051 and sales are 110,874, no particular makes or models become wary about used Japanese on select vehicles, such as last leaving 4,177 cars unsold. favoured – just vehicles that have imports. Buyers are now asking month’s promotion on Suzuki Overall stock levels are now at been well looked after. questions about how the car was Swifts, Singh says. 29,740 units – 622 cars less than But the high stock numbers looked after in Japan, he says. A whole lot of similar vehicles August 2016. However, stock is a are concerning, especially as Peck says sales at Universal tend to sell at once – such as considerable 37.3 per cent higher certain dealers are importing large Imports are going well but the sedans or hatchbacks, he says. than the same time last year. numbers of accident-grade and margin on cars is very tight. This could be because of the On average, stock is staying on rust-damaged vehicles, he says. Sales are also going well at dealer’s promotions but also because hand for 74 days. This is 34.5 per These cars are then fixed in New Wholesale Autos Takanini, according of the way the stock sits on the yard – cent longer than the 55 days in Zealand, given engineer certificates to manager Jasmit Singh. with a row of similar cars all lined up September 2015. and sold cheaply off the yard in Stock levels of used import cars in different colours, Singh explains. The good news is that daily large volumes, Peck says. are managed by head office, but “If you have attractive colours, it sales, averaged over the last 12 Buyers are often not told about Singh says the more stock on hand, starts attracting people,” he says.

Days stock in NZ - Used Imported Cars Dealer stock of used cars in New Zealand

CAR Sales DAILY SALES Days 180 Variance Stock - 12-MONTH stock Imported Registered AVERAGE at hand 160 Sep ‘15 8,673 11,667 -2,994 21,662 392 55 Oct ‘15 12,381 11,149 1,232 22,894 393 58 140 Nov ‘15 12,379 11,732 647 23,541 393 60 Dec ‘15 14,620 12,598 2,022 25,563 394 65 120 Jan ‘16 9,748 11,675 -1,927 23,636 393 60

100 Feb ‘16 11,887 11,736 151 23,787 396 60 Mar ‘16 12,999 12,153 846 24,633 396 62 80 Sep 2015 — Sep 2016 Apr ‘16 16,960 12,140 4,820 29,453 399 74

Days of stock Days May ‘16 12,563 12,567 -4 29,449 399 74 60 Jun ‘16 13,630 11,991 1,639 31,088 398 78 Jul ‘16 11,268 13,055 -1,787 29,301 396 74 40 Aug ‘16 14,054 12,993 1,061 30,362 399 76 Sep 2014 — Sep 2015 20 Sep ‘16 11,942 12,564 -622 29,740 401 74 Year to date 115,051 110,874 4,177 0 g Change on Sep 2015 37.7% 7.7% 37.3% O ct J ul F eb Nov A pr D ec JAN J un A u MA y M ar Sept SepT More IMPORTED More SOLD MORE STOCK

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