2011 Annual Report Airport Systems Planning Course Graduates www.iaaecanada.org Since 1994, the International Association of Airport Executives Canada (IAAE Canada) has assisted countless airport personnel across the country in their professional development and training. IAAE Canada provides learning and career enhancing opportunities through: -training courses both classroom & online -conferences -accreditation programs -career listings -webinars -networking events Our professional development programs address the challenges of managing small, medium and large airports in Canada. Our primary goal is to assist airport professionals in fulfilling their responsibilities to the airports and communities they serve, by personal development and training. Contents 1 OUR CHAIR 25 OUR 2012 BUSINESS PLAN 2 YEAR IN REVIEW 27 PERFORMANCE 3 OUR BOARD OF DIRECTORS 28 FINANCIAL HIGHLIGHTS 5 RETIRING MEMBERS - BOARD OF DIRECTORS 30 AUDIT COMMITTEE 6 NEW MEMBERS - BOARD OF DIRECTORS 31 AUDITED FINANCIAL STATEMENTS 7 EXECUTIVE COORDINATOR’S REPORT 38 MEMBERSHIP & COMMUNICATIONS COMMITTEE 9 IAAE CANADA CHAPTERS 39 CORPORATE COMMITTEE 12 ACCREDITATION ACADEMY 40 TRAINING COMMITTEE 13 NEW A.A.E 42 ACCREDITATION COMMITTEE 15 NEW C.M.’S 43 BOARD OF EXAMINERS 18 PROFESSIONAL DEVELOPMENT COURSES 45 GOVERNANCE & NOMINATING COMMITTEE 19 MEMBERSHIP MAP 47 5TH ANNUAL F.O.A.M. UPDATE 21 NEW MEMBERS 49 ONLINE TRAINING LAUNCH 24 OUR STRATEGY 52 OUR CORPORATE MEMBERS Proudly affiliated with: Toronto Pearson International Airport Team Eagle-Greater Sudbury Airport Edmonton International Airport Our Chair I have come to fully appreciate during my tenure as Chair that IAAE Canada is very fortunate to have the support of a dedicated and growing membership of airport professionals, corporate members and stakeholders from all regions of the country. Your membership and commitment enabled IAAE Canada to record yet another year of growth and development on our continued journey to becoming the premier organization for the professional development of Canadian airports personnel. Our leading achievement for 2011 was the release to market of IAAE Canada’s first online training modules. These modules, seven of which are currently available through the web site, will be expanded over time to become a library of introductory training for the airport industry. We see a need for broad-based industry knowledge not only in the present but even more so in the years to come as the Boomers, with their accumulated knowledge and skills, leave the industry to be replaced by new talent who may not necessarily have a specific or detailed grounding in aviation. As part of our 2012 program, we intend to introduce additional modules on equipment operations, airside and terminal operations and general airport management. Charlottetown was an exceptional host for the 2011 Facility, Operations & Airport Managers Conference. Once again, we exceeded the previous year’s high in attendance and program variety. Attendees told us it was the excellent subject matter and quality speakers that attracted them the most, in addition to the scenic venue. We are hoping for an equal or better level of success in Victoria in 2012. In conjunction with our colleagues in AAAE and IAAE, we are also organizing an international conference in Montreal from August 19-22 on the evolution of the airport and air carrier industries. Coupled with the conference will be a session of the highly acclaimed M.I.T. Airport Systems Planning Course. All three of these events represent valuable opportunities for professional learning and industry networking and we would highly recommend that you consider attending. Because of your valued support, our membership numbers passed through the 300 mark in 2011 - an all time high - and continue to grow. We undertook a member’s satisfaction survey to determine how we can improve and received highly useful feedback from the membership. In addition, we launched the Voice of the Member program as another vehicle for keeping a pulse on the needs of the members. We have already acted on some of the results by exploring new initiatives such as member webinars and have factored others into our 2012 plans, about which you will learn more in these pages. We can all be certain that our industry will continue to face change and challenges, be it new regulations, changes in the business environment or new skill requirements. IAAE Canada is committed to helping you meet these challenges by continuing to responsibly invest members’ equity in new classroom and online training, certification and accreditation programs, conferences and other networking opportunities and innovative methods for professional development. You can preview our full complement of member services on our website iaaecanada.org, which we would encourage you to peruse on a regular basis. Our focus remains locked on delivering value to our members. As I have noted in other instances, IAAE Canada has attained its present level of success in large part because of the efforts of those members who have volunteered their time and passion to serve on the Board of Directors and the various Standing Committees. During 2011, Steve Burchi, A.A.E. and Steve Maybury, A.A.E. both retired from the Board and were succeeded by Chris Wood, A.A.E. and Mike Seabrook, A.A.E. I would like to thank Steve and Steve for their committed service to the Association and at the same time welcome Chris and Mike as our new Board members. We also welcomed back Eric Tolton, A.A.E. to the Board as the upcoming Corporate Representative. The future vitality of our Association is dependent upon members continuing to volunteer for Board and Committee positions. We would urge you to consider doing so for the benefit of IAAE Canada and for your personal development, as well. On a personal note, I will be concluding my three-year term as the Chair of IAAE Canada at the 2012 Annual General Meeting in Victoria. It has been my personal and professional honour to have had the opportunity to serve as Chair. My gratitude goes out to all of you for your support and camaraderie and to the Greater Toronto Airports Authority for encouraging and enabling my involvement. We have the envious advantage of working in a dynamic, exciting industry filled with all sorts of exceptional people. Cuyler Green, A.A.E. will be your new Chair and will be bringing fresh leadership and new ideas to the role. I know that you will give the same great support and encouragement to Cuyler as given to me. Thank you for helping to make 2011 another successful year for IAAE Canada! Bill Newman, A.A.E. , Chair, IAAE Canada 1 IAAE CANADA Year in Review Over the course of the past year, IAAE Canada continued to develop and introduce new products and services for its membership and to realize further successes in its ongoing programs and activities. New initiatives to deliver added value to our members… • Online training courses: A total of 7 online training courses were launched on a range of airport-related topics, offering a cost effective alternative for meeting our members’ training needs. • Member webinars: Work was initiated on the design of webinars exclusively for IAAE Canada members on topical airport issues delivered by subject matter experts. Plans call for the launch of the first webinar in the early part of 2012. • School of Airport Management: Action was initiated to apply to governmental authorities for the designation of IAAE Canada as a private career college which will provide added opportunities for the delivery of training and professional development programs. • Voice of the Member: To ensure that we are both anticipating and responding to member needs, a set of feedback mechanisms was developed to regularly measure member satisfaction, systematically assess reactions to training courses, conferences and other events and gauge member preferences for new products and services. • Social Media: We heightened our presence on Facebook and Linked-in as an added means of communicating with current and potential members. • Marketing Committee: A new Marketing Committee was established under the leadership of Mike Seabrook, A.A.E. to bring a sharper focus to the marketing of IAAE Canada’s portfolio of training and professional development products and propose new products and services to meet member needs. • Canada/U.S./Europe Conference: Planning work was undertaken to hold an international conference, co-sponsored by IAAE Canada, AAAE and IAAE, on the evolution of the airport and air carrier industries in Montreal in August 2012. Ongoing programs and activities to serve our members… • Membership: A total of 29 net new members joined IAAE Canada increasing overall membership to a new high of 312 by year’s end and exceeding our annual target of 25 net new members. • Training courses: 22 of the 25 scheduled training courses were completed through which a total of 325 airport personnel across the country were provided with training in various aspects of airport operations and management. • Online training: Subscriptions to IAAE Canada’s initial offering of online training courses continued to build gradually over the course of the year. • Accreditation Academy; An Accreditation Academy was held in Toronto in June from which 21 members achieved Certified Member status, surpassing our target of 12 for the year. 2011 ANNUAL REPORT 2 Board of Directors Chair Bill Newman A.A.E. Director Strategic Management Greater Toronto Airports Authority Vice Chair Board Member Cuyler Green A.A.E. Ed Schmidtke A.A.E. Director of Operations Manager Commercial Prince George Services Airport Authority Thunder Bay International Airport Board Member Board Member Cameron Nicolson A.A.E. Kevin Lacey A.A.E. Director of Safety Senior Manager Field Services Calgary Airport Greater Toronto Authority Airports Authority Board Member Board Member Sam Samaddar A.A.E. Bryan Gordon A.A.E. Airport Director Consultant, Airfield Kelowna International Maintenance Airport Authority Board Member Paul Ritchi A.A.E.