Fastuna test results Name: 603 Food delivery services UK Solution: DIY Date: 04.02.2021 Status: Completed Questions: 10 Who did we ask? UK, 18-65 yo, MF, users of food delivery/take away/foodboxes P2M, United Kingdom Option: Standard, 100 people per survey, (total 100 interviews)
Multi code Which food delivery services have you used during the recent lockdown (within the last 2 months)?
Deliveroo 50%
Just Eat 70%
Uber Eats 50%
Foodhub 6%
Gousto 3%
Mindful Chef 1%
Hello Fresh 6%
Other ready-to-eat/recipe 1% food boxes
I ordered directly from the restaurants/cafes/pubs/fast- 27% food chains
Generated by Fastuna (www.fastuna.com) None of the above 4%
Multi code Did you order food /picked up a take away from those chains during the recent lockdown?
Burger King 21%
Domino’s 39%
Greggs 21%
KFC 42%
McDonalds 60%
Nando’s 14%
Subway 17%
Pizza Hut 24%
Costa Coffee 15%
None of the above 16%
Single code Please, recall the last time you ordered a food delivery/grabbed take away. How many people have you ordered for?
Generated by Fastuna (www.fastuna.com) Just for me 20%
For 2 41%
For 3 13%
For 4 18%
For 5 and more 8%
Single code How has your usage of food delivery services changed, if at all, during the past year since the first lockdown?
I started using food delivery services more often since the 57% first lockdown
About the same as before 37%
I started using food delivery services less often since the 6% first lockdown
Single code How frequently have you been using food delivery/or grabbed take away during the past 2 months?
Few times a week 18%
Once a week 36%
2-3 times a month 31%
Generated by Fastuna (www.fastuna.com) Once a month 11%
Less often 4%
Multi code Why have you been using food delivery/food boxes or take away during the lockdown?
To support local restaurants 28%
To treat myself and my 49% family
Convenient: when I have no 44% time or I am too tired to cook
I/my family were sick or quarantined/I avoid leaving 14% home
It is like a tradition/got used 17% to it
I am trying to get into healthier eating habit/change 8% my diet or nutrition
Wanted something new, got bored of eating the same 24% food all the time
It is like a new way to go out/Reminds me of time 25% when we could go out
Because I don't like to cook 14%
Other reason 4%
Generated by Fastuna (www.fastuna.com) Single code How would you evaluate your experience with food delivery services in general?
Excellent 36%
Good 55%
Average 8%
Poor 1%
Very frustrating 0%
Open ended questions Please, in your own words, write down all the reasons why you've been using food delivery services during the lockdown. To buy the food i like To treat myself sometimes Female, 55 I rarely used them, just for special occasions, or sometimes to try different cuisine,which I can't Female, 55 cook. I usually cook every day I would rather not leave the house and go to restaurant to collect food atm, with the Female, 31 restaurants closed I normally go to I have more takeaways I use them for their convenience, and for the range of cuisines that are available. Male, 59 It has been on occasions when it felt like too much trouble to cook, or I was actually feeling too Male, 52 tired to be bothered. So much easier on those occasions to order food in. i had promotion codes Female, 48 It's convenient, easy, aids social distancing, I have more disposable income as I'm working from Female, 59 home so not paying for a season ticket Convenient, something to do for a change, avoid going out myself. Male, 56 Am scare about covit 19 Female, 37 i am not its the same - Friday night or weekend treat Female, 51 Very fast Male, 18 Hungry Male, 59 For a treat Male, 58 We have been lucky and all still work in my household so we have takeaway a couple of times a Male, 59 week due to time restictions
Generated by Fastuna (www.fastuna.com) Easy and safe Male, 48 Because I feel like it’s safer to stay at home Male, 21 Quick and fast Female, 61 Some days a takeaway is just a way to make yourself feel better when you’re stressed or Male, 27 anxious about the pandemic I have sex with dead small animals and I love it. I out my pene into dead asses Male, 36 To avoid covid from others Male, 50 Places shut Male, 50 Something to look forward to. Male, 47 Cant be bothered to cook everyday Male, 50 Easy food Male, 18 Because with covid i wanna deliver instead Female, 52 Faster Efficient Male, 27 Safer than going out Female, 26 Because I don’t want to go out to collect it Female, 61 I can't go to restaurants, sometimes I don't want to cook and getting nice food delivered is a Female, 48 treat in these bleak times Well to be honest we always use delivery services quite regular but now with ho e schooling we Male, 37 tend to order at lunch aswell and as we cannot go out for meals we have been ordering alot more for dinners aswell Hung over, Lazyness Male, 31 It’ saves time Male, 48 Can’t go to restaurants Female, 30 Lazyness Male, 32 For easiness and a nice treat Female, 35 To help keep local businesses open and as a result of less motivation to cook Female, 45 when i could not be bothered to cook Female, 50 Because I eat too much junk food Male, 33 Can't be bothered to cook and it's easier to order Male, 23 Saves going out Male, 42 Always used them Male, 43 going to the shop is a struggle so we order instead because it’s easier Male, 50 Easier than cooking for myself Male, 42 Wouldn’t usually order McDonald’s online I’d just go in now I can’t so have to use online. A lot ofFemale, 34 local Indians and Chinese now deliver with just eat because of the lockdown It’s quick and easy and generally fairly cheap Male, 19 No Male, 45 Because it’s convenient and I don’t have to go anywhere. Male, 24 Easier Male, 34 we are not able to go for Indian food so we get it delivered, we are not able to go to the local Male, 60 pub so they do delivery Fear of catching Corona Male, 31 to make a change from cooking Female, 37 It’s easier and contact free Female, 24 For variety Female, 37 easy for delivery Male, 49
Generated by Fastuna (www.fastuna.com) convenient, instead of when wes of ate out Male, 28 Cause we ccarnt get to gef it Female, 55 I've not been able to go into the supermarket as much as I used to, so I normally ring Deliveroo Female, 20 or Just Eat Convenience. Not wanting to leave my house for a non-essential journey, especially as I don't Female, 36 drive so would have to us public transport For a break from cooking Female, 49 To avoid going out into the public to protect my self and family. I am high risk so have been Female, 25 shielding during the pandemic. no oven at home Female, 40 It is nice to have a change of food from the normal day and not to have to wash up! Plus it is so Female, 58 easy to use these services that I use them often! because its easier than cooking Female, 35 We made our dining room into a little restaurant for the evening and ordered our favourite Male, 62 meal for a restaurant experience at home. A candle lit dinner with a bottle of wine. A tradition we intend to carry on after the pandemic is over. Don’t know what to say Female, 56 To treat the family Male, 38 To replace going to resteraujts we've been ordering instead so we can stay safe Female, 26 It’s just so handy and you have to support local businesses if you can while doing it in a safe Male, 40 and socially distanced way. I have alway had takeaway delivered lockdown or not Male, 61 Because it was safer Male, 52 to avoid going out Female, 49 Easy way to enjoy a treat Female, 27 convenient and much safer. Male, 59 so i dont nd to go out n lockdwn got me depressed n lazy Female, 34 I used to collect food after college but I have learning remotely so delivery services are more Female, 18 convenient and still allows me to have my favourite food Just feeling lazy Female, 29 Because didnt want to cook Female, 24 convenience, minimises contact between staff and customer, Female, 30 More are availablemow Female, 37 Ok Female, 18 because i like to walk out eat with my family normaly but now we cab`t so that`s why Female, 37 THE CONVENIENCE AND NO HASSLE Male, 64 Carnt be bothered to buy stuff to cook when it isn’t In because I want to avoid going out Male, 24 Convenience. Ease of use. Suspension of dine in services. Restrictions on travel and Male, 44 unneccessary travel. Because we are no going out at all not even to go to the shops Female, 47 i need food mate Male, 24 just my normal monthly treat as normal Male, 36 because in store pick ups have been closed so the only way for you to get the food is from a Female, 20 delivery It's safer than going out and alot of places are delivery only Female, 37 I haven't used a food delivery service i've collected my own takeaways after ordering them. Female, 47 It’s easier way to order what I want without having contact with another person Male, 53
Generated by Fastuna (www.fastuna.com) As a change Female, 21 I have used the delivery service set up by a local pub / restaurant during the first lockdown and Female, 64 have done so every week ever since - partly for a weekly treat for my husband and me and partly to support a much loved local business. It is simple and easy Male, 36 have the another option for dinner Male, 33 it is convenient and i dont have to go buy food if i have it delivered Female, 51 Because it's dangerous to go to the drive thru or go into the restaurant as COVID-19 can easily Female, 19 spread. as a treat for my birthday Female, 53 Extremely vulnerable person at home. We therefore limit all possible contact with others. Female, 64 Yes Male, 30 If you've had an unpleasant food delivery experience, either about delivery service or food quality, write your story down. My experience have been excellent so far Female, 55 I haven't Female, 55 I ordered from a new local restaurant and because they have only started to delivery due to Female, 31 ristrictions I don’t think they fully understand the timing and amount of people ordering so I waited 3 hours!! Nothing unpleasant so far - I have been generally satisfied with the experience. Male, 59 We didn't have an unpleasant experience Male, 52 no Female, 48 I haven't had an unpleasant experience Female, 59 No Male, 56 No had unpleasant Female, 37 n/a Female, 51 Very good Male, 18 Cold damage food Male, 59 Not had one Male, 58 Only once when it was very late arriving with no explanation, I rang the service and got an new Male, 59 delivery and for free No I havent Male, 48 Usually really fast delivery and you can just wait for food to come to you which is really helpful Male, 21 Orders food should of had 4 lots of chips but got none Female, 61 Once the restaurant forgot our order so the delivery time kept getting pushed back, eventually Male, 27 we had to call the restaurant to sort it I'm worried that if I try a live one they may scratch me Male, 36 All good Male, 50 Sometimes cold or mistake item Male, 50 Not always getting what we have ordered like sauces. Male, 47 Have had hair in my food Male, 50 None Male, 18 my pizza delivery person fell over with my pizza and my pizza with broken Female, 52 No have Male, 27 Cold food but tasted good Female, 26 No I haven’t Female, 61 it's always been good, no complaints Female, 48
Generated by Fastuna (www.fastuna.com) Yes food cold and soggy on arival Male, 37 Cold pizza Male, 31 The food was on time Male, 48 N/a Female, 30 No I haven’t Male, 32 Cold once Female, 35 No unpleasant experience Female, 45 n/a Female, 50 The takeaway at the bottom of my street needs closing down Male, 33 Sent the wrong food Male, 23 No Male, 42 No Male, 43 once i ordered from pizza hut and my order just never came Male, 50 No bad experience Male, 42 Uber eats forgot the main thing in a meal the Big Mac! They then partially refunded and it didn’tFemale, 34 cover the cost to re order a new one, they also can never find our house so we have to go find them which is annoying when you’re in your PJS Too much sauce from kebab shops Male, 19 No Male, 45 I’ve never had anything that I would consider unpleasant. Male, 24 None Male, 34 we have not had any unpleasant experiences Male, 60 Polish guy for just eat got a bit nasty when I asked him to step back before I opened the door Male, 31 n/a Female, 37 They forgot my meal so had to call up and get it delivered Female, 24 Na Female, 37 nothing Male, 49 just eat for the most part!!! Nothing worse than cold food and it always is! We pay £2 more for Male, 28 uber from the same restaurant and its always hot! Not really very good service Female, 55 I would just write a review and that's it. Female, 20 no bad experiences, just sometimes food has cooled down a bit as I live in a village Female, 36 None Female, 49 All food I’ve had has been fantastic Female, 25 it was tasty Female, 40 No, I have NOT Female, 58 it was nice, had to wait a bit longer Female, 35 We have been lucky? We haven't had a bad experience yet. Sometimes, the delivery has taken a Male, 62 little longer than expected, but that's been it. Nothing Female, 56 N/a Male, 38 I haven't Female, 26 None Male, 40 I have not had an unpleasant food delivery Male, 61 None Male, 52
Generated by Fastuna (www.fastuna.com) no Female, 49 NA Female, 27 biggest issue is the temperature of the food which tends to spoil the experience and Male, 59 microwaving the food alters the flavour i once got a kebab n thy gv me it with just bout 4 small pieces of chicken n a pita not a naan Female, 34 bread it was shocking so i complained n thy sent new one the same but wiv mouldy salad n sauce Usually quite late but the food was never cold so it wasn’t that bad Female, 18 Missing items, cold food, overpriced. Poor quality, poor service Female, 29 I havent had unpleasent experience Female, 24 n/a Female, 30 None Female, 37 Ok Female, 18 no never Female, 37 NONE Male, 64 Happened quite a few times they either sent the wrong thing, missed the item off completely orMale, 24 they took ages to deliver it Not applicable Male, 44 Nope not at all Female, 47 nah Male, 24 none Male, 36 it took a indian restaraunt 2 hours to deliver my food and didnt even apologise Female, 20 Luckily I haven't had a bad experience Female, 37 I have not used a food delivery service. Female, 47 I haven’t had any issues Male, 53 None Female, 21 I have not had an unpleasant experience. Female, 64 Na Male, 36 sometimes non have problem with delivery but 2o3 times the food is orrible Male, 33 i have not had anything unpleasant Female, 51 I did not have any bad experiences Female, 19 not applicable Female, 53 Haven’t had a bad experience. Female, 64 Yes Male, 30 Based on your experience with food delivery, what are the best restaurants, chains or delivery services? Write down those you would call “good” or “excellent”. Pizza hut Female, 55 Pizza Hut, Just eat Female, 55 Domino’s by far they alway quick and they have a map to show where the driver is and also Female, 31 when the pizza is cooking etc, they are a little be pricey but worth it. The food is always the same qaulity every time Dominos, Male, 59 Angelos fish and chip shop was a local place that we used to get food from. They were prompt, Male, 52 courteous and the food was great no idea Female, 48 Deliveroo, Just Eat, McDonalds, KFC, Subway Female, 59
Generated by Fastuna (www.fastuna.com) Domino's are good, uber eats is efficient service. Male, 56 For me Nando's best chicken and Uber always have some voucher Female, 37 none really - all ok Female, 51 Excellent Male, 18 Kfc Male, 59 Balti curry house Male, 58 Just Eat is our main choice I would rate them Good, next we use deliveroo OK or Uber eats also Male, 59 OK Mc Donalds Male, 48 Pizza Hut Male, 21 Just eat, uber Female, 61 Dominos generally has the best delivery service in regards to time and freshness Male, 27 I don't use protection but I should.... But I can feel more like that Male, 36 Uber Male, 50 Just eat Male, 50 Just eat Deliveroo Male, 47 McDonald's, Dominos Male, 50 Papa johns and deliveroo Male, 18 excellent and good Female, 52 Subway Daka spice Male, 27 Dominoes Female, 26 Uber eats just eat Female, 61 I order from local restaurants rather than chains Female, 48 Dominos is good aswell as local takeaways Male, 37 Deliveroo Uber eats Male, 31 Just eat Male, 48 Dominos Uber eata Female, 30 Basilico pizza is quite good Male, 32 Just eat Female, 35 Uber eats Female, 45 none are better than others they are all around the same Female, 50 Brunos in Dumfries Male, 33 Quick and reliable Male, 23 None Male, 42 Dominoes Male, 43 i call it excellent because it never fails to please and it’s so delicious Male, 50 Deliveroo Male, 42 Just Eat - always fast and realible good restaurant choices Female, 34 Pizza parlour in Nantwich is brilliant always fast and fresh Male, 19 No Male, 45 KFC, McDonald’s, subway Male, 24 Hello fresh Male, 34 Prince of India in Stow on the wold Black horse in Naunton Male, 60 Dominoes, food us delicious Male, 31
Generated by Fastuna (www.fastuna.com) n/a Female, 37 Just eat Female, 24 Na Female, 37 good all round Male, 49 pizza hut delivery Male, 28 Kfc McDonalds Female, 55 I like the chicken wraps from McDonalds, and the chicken nuggets. Female, 20 Local chip shop Female, 36 All good Female, 49 Local takeaways and Uber eats Female, 25 deliveroooo Female, 40 Nando, Pizza Hut Female, 58 not sure it varies Female, 35 Our local independent restaurants have served us with excellent meals from their diverse Male, 62 cuisines. Mac Donald Female, 56 Domino's Male, 38 Ubet eats Female, 26 Pizza Express and Papa Johns are excellent. Pizza But just a smidge behind. Male, 40 dominos Male, 61 Uber eats Male, 52 local kebab shop Female, 49 NA Female, 27 They are all average and i will only use as an absolute necessity Male, 59 mcdonalds and tgi fridays also chopsticks chinese is the buisness Female, 34 Uber eats as I live in a rural area and it’s the only one which will deliver Female, 18 McDonald’s Female, 29 McDonald Female, 24 uber eats, dominos Female, 30 Pizzaexpree Female, 37 Ok Female, 18 domino`s i have the best experience, time, product, very good delivery Female, 37 BURGER KING Male, 64 Uber eats, just eat and deliveroo Male, 24 Our local noodle bar "hot wok". Provide an excellent quality of food at reasonable prices and Male, 44 always make their assigned delievry slots. Uber eats an deliverou Female, 47 no Male, 24 fast and easy to use and great prices Male, 36 one time the food was late so they gave us a free bottle of juice and 20 percent discount to Female, 20 redeem themselves Mcdonalds Papa Johns Female, 37 I cannot comment as i have never used one. Female, 47 Domino’s Male, 53 Zizzi Kaspas McDonald's Female, 21
Generated by Fastuna (www.fastuna.com) My local pub - The Stables - is the best where I live. As I live in a small town, there is not the Female, 64 option of using chain restaurants or national delivery services like Deliveroo etc. They are just not available in my area. Just east simple and easy to order Male, 36 kim wah have the amezing asia style Male, 33 just eat and delivroo is very good Female, 51 KFC,Just eat, Subways, McDonald's. Female, 19 just eat, deliveroo, uber eats Female, 53 Dominos and our local fish and chips. No one else delivers here - more’s the pity. Female, 64 Yes Male, 30
Generated by Fastuna (www.fastuna.com)