Fastuna test results Name: 603 Food delivery services UK Solution: DIY Date: 04.02.2021 Status: Completed Questions: 10 Who did we ask? UK, 18-65 yo, MF, users of food delivery/take away/foodboxes P2M, United Kingdom Option: Standard, 100 people per survey, (total 100 interviews) Multi code Which food delivery services have you used during the recent lockdown (within the last 2 months)? Deliveroo 50% Just Eat 70% Uber Eats 50% Foodhub 6% Gousto 3% Mindful Chef 1% Hello Fresh 6% Other ready-to-eat/recipe 1% food boxes I ordered directly from the restaurants/cafes/pubs/fast- 27% food chains Generated by Fastuna (www.fastuna.com) None of the above 4% Multi code Did you order food /picked up a take away from those chains during the recent lockdown? Burger King 21% Domino’s 39% Greggs 21% KFC 42% McDonalds 60% Nando’s 14% Subway 17% Pizza Hut 24% Costa Coffee 15% None of the above 16% Single code Please, recall the last time you ordered a food delivery/grabbed take away. How many people have you ordered for? Generated by Fastuna (www.fastuna.com) Just for me 20% For 2 41% For 3 13% For 4 18% For 5 and more 8% Single code How has your usage of food delivery services changed, if at all, during the past year since the first lockdown? I started using food delivery services more often since the 57% first lockdown About the same as before 37% I started using food delivery services less often since the 6% first lockdown Single code How frequently have you been using food delivery/or grabbed take away during the past 2 months? Few times a week 18% Once a week 36% 2-3 times a month 31% Generated by Fastuna (www.fastuna.com) Once a month 11% Less often 4% Multi code Why have you been using food delivery/food boxes or take away during the lockdown? To support local restaurants 28% To treat myself and my 49% family Convenient: when I have no 44% time or I am too tired to cook I/my family were sick or quarantined/I avoid leaving 14% home It is like a tradition/got used 17% to it I am trying to get into healthier eating habit/change 8% my diet or nutrition Wanted something new, got bored of eating the same 24% food all the time It is like a new way to go out/Reminds me of time 25% when we could go out Because I don't like to cook 14% Other reason 4% Generated by Fastuna (www.fastuna.com) Single code How would you evaluate your experience with food delivery services in general? Excellent 36% Good 55% Average 8% Poor 1% Very frustrating 0% Open ended questions Please, in your own words, write down all the reasons why you've been using food delivery services during the lockdown. To buy the food i like To treat myself sometimes Female, 55 I rarely used them, just for special occasions, or sometimes to try different cuisine,which I can't Female, 55 cook. I usually cook every day I would rather not leave the house and go to restaurant to collect food atm, with the Female, 31 restaurants closed I normally go to I have more takeaways I use them for their convenience, and for the range of cuisines that are available. Male, 59 It has been on occasions when it felt like too much trouble to cook, or I was actually feeling too Male, 52 tired to be bothered. So much easier on those occasions to order food in. i had promotion codes Female, 48 It's convenient, easy, aids social distancing, I have more disposable income as I'm working from Female, 59 home so not paying for a season ticket Convenient, something to do for a change, avoid going out myself. Male, 56 Am scare about covit 19 Female, 37 i am not its the same - Friday night or weekend treat Female, 51 Very fast Male, 18 Hungry Male, 59 For a treat Male, 58 We have been lucky and all still work in my household so we have takeaway a couple of times a Male, 59 week due to time restictions Generated by Fastuna (www.fastuna.com) Easy and safe Male, 48 Because I feel like it’s safer to stay at home Male, 21 Quick and fast Female, 61 Some days a takeaway is just a way to make yourself feel better when you’re stressed or Male, 27 anxious about the pandemic I have sex with dead small animals and I love it. I out my pene into dead asses Male, 36 To avoid covid from others Male, 50 Places shut Male, 50 Something to look forward to. Male, 47 Cant be bothered to cook everyday Male, 50 Easy food Male, 18 Because with covid i wanna deliver instead Female, 52 Faster Efficient Male, 27 Safer than going out Female, 26 Because I don’t want to go out to collect it Female, 61 I can't go to restaurants, sometimes I don't want to cook and getting nice food delivered is a Female, 48 treat in these bleak times Well to be honest we always use delivery services quite regular but now with ho e schooling we Male, 37 tend to order at lunch aswell and as we cannot go out for meals we have been ordering alot more for dinners aswell Hung over, Lazyness Male, 31 It’ saves time Male, 48 Can’t go to restaurants Female, 30 Lazyness Male, 32 For easiness and a nice treat Female, 35 To help keep local businesses open and as a result of less motivation to cook Female, 45 when i could not be bothered to cook Female, 50 Because I eat too much junk food Male, 33 Can't be bothered to cook and it's easier to order Male, 23 Saves going out Male, 42 Always used them Male, 43 going to the shop is a struggle so we order instead because it’s easier Male, 50 Easier than cooking for myself Male, 42 Wouldn’t usually order McDonald’s online I’d just go in now I can’t so have to use online. A lot ofFemale, 34 local Indians and Chinese now deliver with just eat because of the lockdown It’s quick and easy and generally fairly cheap Male, 19 No Male, 45 Because it’s convenient and I don’t have to go anywhere. Male, 24 Easier Male, 34 we are not able to go for Indian food so we get it delivered, we are not able to go to the local Male, 60 pub so they do delivery Fear of catching Corona Male, 31 to make a change from cooking Female, 37 It’s easier and contact free Female, 24 For variety Female, 37 easy for delivery Male, 49 Generated by Fastuna (www.fastuna.com) convenient, instead of when wes of ate out Male, 28 Cause we ccarnt get to gef it Female, 55 I've not been able to go into the supermarket as much as I used to, so I normally ring Deliveroo Female, 20 or Just Eat Convenience. Not wanting to leave my house for a non-essential journey, especially as I don't Female, 36 drive so would have to us public transport For a break from cooking Female, 49 To avoid going out into the public to protect my self and family. I am high risk so have been Female, 25 shielding during the pandemic. no oven at home Female, 40 It is nice to have a change of food from the normal day and not to have to wash up! Plus it is so Female, 58 easy to use these services that I use them often! because its easier than cooking Female, 35 We made our dining room into a little restaurant for the evening and ordered our favourite Male, 62 meal for a restaurant experience at home. A candle lit dinner with a bottle of wine. A tradition we intend to carry on after the pandemic is over. Don’t know what to say Female, 56 To treat the family Male, 38 To replace going to resteraujts we've been ordering instead so we can stay safe Female, 26 It’s just so handy and you have to support local businesses if you can while doing it in a safe Male, 40 and socially distanced way. I have alway had takeaway delivered lockdown or not Male, 61 Because it was safer Male, 52 to avoid going out Female, 49 Easy way to enjoy a treat Female, 27 convenient and much safer. Male, 59 so i dont nd to go out n lockdwn got me depressed n lazy Female, 34 I used to collect food after college but I have learning remotely so delivery services are more Female, 18 convenient and still allows me to have my favourite food Just feeling lazy Female, 29 Because didnt want to cook Female, 24 convenience, minimises contact between staff and customer, Female, 30 More are availablemow Female, 37 Ok Female, 18 because i like to walk out eat with my family normaly but now we cab`t so that`s why Female, 37 THE CONVENIENCE AND NO HASSLE Male, 64 Carnt be bothered to buy stuff to cook when it isn’t In because I want to avoid going out Male, 24 Convenience. Ease of use. Suspension of dine in services. Restrictions on travel and Male, 44 unneccessary travel.