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Resume: Caleb Ayebazibwe Resume: Caleb Ayebazibwe Personal Information Application Title mr First Name Caleb Middle Name N/A Last Name Ayebazibwe Email Address [email protected] Cell 0700802418 Nationality Uganda Gender Male Category Computer/ IT Sub Category Computer Consulting Services Job Type Full-Time Highest Education University Total Experience 9 Year Date of Birth 19-03-1985 Work Phone 0779061562 Home Phone N/A Date you can start 01-02-2019 Driving License Yes License No. Searchable Yes I am Available Yes Address Address Address 21291 Kampala City N/A State N/A Country N/A Institutes Institute Makerere University Kampala City Kampala State N/A Country Uganda Address N/A Certificate Name bachelors of science in computer science Study Area computer science Employers Employer Employer dfcu bank Position IT service Desk Analyst Responsibilities DFCU-Bank as IT service Desk Officer . Ensuring that an efficient level of service support is provided to users to ensure timely incident resolution to meet or exceed agreed standards of quality. Managing the I.T service desk; provide remote 1st-li Pay Upon Leaving N/A Supervisor Mr Sulaiman Mugalasi From Date 23-10-2017 To Date 14-12-2018 Leave Reason N/A City Kampala State N/A Country Uganda Phone +256414351000 Address plot 26 kyadondo road Skills Skills IT service management skills,harware and mantainence,oracle,application management, Resume CALEB AYEBAZIBWE P.O BOX 21291KAMPALA UGANDA PHONE +256700802418 E-MAIL [email protected] BIO DATA Name: Caleb Ayebazibwe Profession: Computer Scientist Date of Birth: 19th March 1985 Nationality: Ugandan Sex: Male Marital Status: Single SUMMARY OF EMPLOYMENT RECORD • DFCU Bank Uganda-IT Service Desk Officer • MTN Uganda as End User Support Engineer • Raid Technologies as Systems Administrator/Projects Assistant • Iliso Consulting (Pty) Ltd South Africa based Company with Ugandan Branch-As IT Officer • Aim Engineering Uganda Limited- As an IT administrator • Office of Auditor General- as Graduate Trainee • Makerere University Faculty of computing and information Technology- as aTutor Computer Applications • Civil Aviation Authority Entebbe-As A student doing internship EDUCATION BACKGROUND 15tth Jully 2017- 20th August 2017 AXELOS Limited in the United Kingdom by Keitth Reynold((M:: +256 781 070 888 Email:[email protected]) ITIL (Infforrmation Technology Infrastructure Library) Aug 2013-Jan 2014 Makerere University Uganda CCNA- Cisco Certified Network Associate certificate February 2013 Makerere University Uganda Post Graduate Certificate in Monitoring and Evaluation 2006-2009 Makerere University Uganda B.Sc. Computer Science I successfully managed to be one of the students on the dean’s list March 06 –April 06 Makerere University Uganda Certificate in Computer Applications(CCA) I successfully learned most computer applications including MS office 2000-2005 Naalya Secondary School Namugongo Uganda Uganda Certificate of Education (UCE) Uganda Advance Certificate of Education (UACE) 1996-1999 Wampeewo Day and Boarding School-Wakiso District PLE-Primary Leaving examination(9 aggregates) PROFESSIONAL EXPERIENCE Period Description of Responsibilities October 23rd 2017-todate DFCU-Bank as IT service Desk Officer . Ensuring that an efficient level of service support is provided to users to ensure timely incident resolution to meet or exceed agreed standards of quality. Managing the I.T service desk; provide remote 1st-line support to dfcu Bank staff and where necessary coordinate alternative support to the business users from the I.T Infrastructure or Business Application teams for second Line technical support needs. Responsible for the effective running of the I.T service Desk along ITIL service management best practice. Responsible for the day to day effective and efficient monitoring of levels of I.T service performance using various tools and dashboards. Working with the I.T team and other approved consultants/service partners on new installations, enhancements or changes to technology services while ensuring that technology standards, policies and procedures are followed. The role will also participate in delivery of ICT specific training to dfcu Bank staff. Analyze, and create detailed documentation of the banks system applications and interfaces. Deliver training and on-line support to end users on the usage of software programs. Ensure proper End of Cycle Running for the I.T systems as per schedule. Research, resolve, and respond to questions received via telephone, emails, or personal contact and escalate to Manager Systems if need be. Managing all actions related to the prioritization and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. Ensuring that all systems are secure, performing optimally and adhering to defined IT based controls. Understanding the service levels agreed so that system issues and faults are logged, managed and resolved within the prescribed SLA times. Overseeing and coordinating resolution of all incidents that are logged by various methods to the I.T team within the SLA. Monitoring to ensure that all change requests are properly logged & tracked in the I.T service desk tools. Keenly monitoring proper update to logged entries on closure by I.T officers. Managing and ensuring proper prioritization of all logged calls at the I.T Service Desk . Preparing and publishing timely I.T service management reports and trend analyses to BTMANCO and other forums as required. Managing the operational relationship with the Banks 3rd party Service partners . Serving as the I.T business facing gate keeper for processes, procedures and standards, client documentation and internal Standard Operating Procedures. Coordinating technology hardware relocations, and re-configuration (e.g. PC’s and Telephony). Providing support in the administration and support of Banks various technologies, and basic user rights management including data management and printing facilities October 2016-October 2017 MTN Uganda End User Support Engineer . Responsible for the following . Daily support to the end users of different applications and ICT equipment . Doing servicing of ICT Equipment in different service centres . Do remote support to different service centres in Uganda . Do boardroom checks for any ICT problems (WAP,TP,Projectors IP phones and Computers . Do daily standup meetings to discuss peromance and progres s of each day . Offering technical support at the duty station . Installing various softwares . Hardware maintenance and repair . Network support and windows server support . Any other assignment ict assignment from the supervisor Jan 2016-Sept 2016 . Raid Technologies Ltd . Systems Administrator /Projects Assistant-Reporting directly CEO . Responsible for the following . Write business proposals for new products(wireless routers,switche,gateways next generation data sockets etc) to our new and old clients . Chair the weekly and weekend meetings on weekly perfomance . Prepare weekly prequalifcation documents and bidding documents along with quotations for all the ICT equipment . Manage DNS server for the company . Design and host company applications on Virtual private server remotely . Market company products by mailing and visiting corprate companies and offering . Offering technical support to the sales team in the field . Manage files on the file server . Create new user accounts organizational units and groups on the DNS . Training the sales people on new equipment in stock . Plan,Budget ,Source , Procure and up date softwares for the company. Compile weekly,Monthly,Quartely and annual reports. Conduct employees on Job training in IT. Compute and analysise data from the field August 2014 Setting up network for field office for Rehabilitation Of Kiryandongo-Gulu Road: Lot1 Kiryandongo-Kamdini (59km) Project under ILISO consulting with more than 20 offices. An assignment worth 12 Million UGX Responsible for the following; Buying all the materials including,Rack mounts trunkings Switches,router,cat6 cables, modules/data sockets,patch panels,wall plugs , screws,module boxes, hand sets among others Laying trunkings Cable labelling Running cables through the trunkings to the switches Cable termination and end to end testing Mounting the rack,switches Drilling supervision for where trunkings would pass Installation of ,DTU,radio attenas from the service providers plus configuring them for leased line usage July 2013 Team Leader for Nertworking of 3 floors and setting up an intercom at Iliso office Uganda Branch Project was worth 29 Million UGX Responsible for the following; Buying all the materials including PABX,Rack mounts trunkings Switches,router,cat6 cables, modules/data sockets,patch panels,wall plugs and screws,module boxes, hand sets among others Laying trunkings Running cables through the trunkings to the switches Cable termination and end to end testing Testing voice and data cables Mounting the rack,switches and PABX Installing and configuring the PABX (extensions,service cards e.t.c) Drilling supervision for where trunkings would pass Quality assurance and value for money May 2012 – May 2013 Team Leader on Unit Cost Model (unit cost per KM of road) for Uganda road fund Model determines a costt of consttructing a given class of a road per km .This applies to different road classes and surface types and also a type of maintenance which is either periodic or routine maintenance http://ucm.roadfund.ug/Account/Login.aspx?ReturnUrl=%2fHome%2fHome.aspx
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