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Quick and Convenient Quick and convenient Grad is goireasach These numbers are at your fi ngertips! Tha na h-àireamhan seo aig do chorragan! The following list of phone numbers will allow you to sign post customers to access advice, guidance and support from Highland Council Services and Partner Agencies. However, if you require more in-depth information about a particular service or benefi t please refer to the Highland Council’s An Essential Guide to Benefi ts, Money Advice and other Entitlements. Scottish Welfare Fund Highland Council Money Homeless Prevention Team/ The Scottish Welfare Fund is administered by Advice Team Housing & Property Offi ce the Highland Council and is intended to off er Work with Customer Income Maximisation If someone is having diffi culties with their grants or in kind support for two purposes: to check customer receiving all entitled current accommodation or are homeless Crisis Grants - provide a safety net in a income. or threatened with homelessness, contact disaster or emergency or when there is an Advise on what creditors can and can’t do. the Council’s Homeless Prevention Team or immediate threat to health or safety. Discuss available options to help deal with nearest Housing and Property Offi ce. Community Care Grants - enable debt. Tel: 01349 886606 independent living or continued Contact and negotiate with creditors. independent living, preventing the Provide advice and when appropriate, Emergency Line: 0845 700 2005 need for institutional care. Community representation, where creditors are taking (outside offi ce hours) Care Grants include assistance to facing court action. exceptional pressure. Tel: 0800 090 1004 Health & Social Care Services Tel: 0800 083 1887 emergency contact Highland Council Service Points Highland Council Customer Tel: 0845 601 4813 (out of hours) Our network of front line offi ces around the Income Maximisation Team Highlands provides local residents with direct Child Protection Helpline Advise about all the benefi ts and other face to face access to council services. Our entitlements that are available. Service Centre is there to take care of your Tel: 01463 703488 Undertake benefi t checks to ensure all telephone enquiries. Home Energy Scotland Helpline entitled benefi ts are been claimed. Tel: 01349 886606 Provide assistance to complete relevant forms. The Energy Saving Trust provides expert Off er advice and support to appeal against Housing Benefi t/ Council Tax knowledge and advice about saving energy a decision when an application for benefi t and supporting people to take action to is turned down. Reduction Scheme reduce bills whilst staying warm. Tel: 0800 090 1004 Tel: 0800 393811 Tel: 0808 808 2282 Police Scotland Inverness Women’s Aid NHS 24 Scotland Emergency Tel: 999 Inverness service also covers Badenoch, nhs24.com provides comprehensive up-to- Strathspey & Nairn date health information and self-care advice Non-emergency Tel: 101 Tel: 01463 220719 for people in Scotland. Citizens Advice Bureaux Tel: 08454 242424 Ross-shire Women’s Aid Caithness Adult Protection Helpline Tel: 01847 894243 Ross-shire service also covers the Skye and Lochalsh area. Tel: 0800 902 0042 Skye & Lochalsh Tel: 01349 863568 Tel: 01478 612032 NHS Highland Dental Helpline Lochaber Women’s Aid Lochaber Provides information re dental registration Tel: 01397 705734 across Highland region including emergency Tel: 01397 705311 care for unregistered patients. Nairn Caithness & Sutherland Tel: 08456 442271 Tel: 01667 456677 Women’s Aid NHS Smokefree Highland Ross & Cromarty Tel: 0845 408 0151 Speak to a trained NHS Adviser to help, Tel: 01349 883333 advise, encourage and support you to cut North West Sutherland Poppyscotland – Inverness down or quit smoking. Tel: 01971 521730 Poppyscotland helps thousands of Tel: 08457 573077 ex-Servicemen and women, and their families, East Sutherland overcome physical, emotional and fi nancial NHS Highland Sexual Health Tel: 01408 633000 diffi culties. Tel: 01463 888300 Inverness, Badenoch & Strathspey Tel: 01463 710300 Tel: 08444 994111 NHS Highland Drug and Alcohol Samaritans Tel: 01463 716888 HI-Scot Credit Union Trained volunteers are able to listen any time Policy and Development Team, The Highland Council’s Allows people in the community to come day or night in a confi dential environment. Finance Service. Details are correct as of December 2013, together to save and borrow money at low Tel: 08457 909090 however are subject to change. rates, and is operated on a not-for-profi t basis. THIS IS AN ELECTRONICALLY CONTROLLED DOCUMENT, PRINTED COPIES ARE UNCONTROLLED. Tel: 01851 701865 PR13-182-F The Highland Council.
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