Ittaister of Hibrarp Anb Information Science
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USER SATISFACTION IN MAULANA AZAD LIBRARY, ALIGARH MUSLIM UNIVERSITY, ALIGARH DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF ittaiSter of Hibrarp anb information Science MOHD. SHIKOH Roll. No. 09 LSM - 05 En No. GB - 4785 UNDER THE SUPERVISION OF DR. M. MASOOM RAZA Associate Professor DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE ALIGARH MUSLIM UNIVERSITY ALIGARH (INDIA) 2009-2010 :f33-i>#j '''^^^st^^^ DS3878 zDeaicaied Q/fl^ ^^eCMtd ALIGARH MUSLIM UNIVERSITY, ALIGARH DEPARTMENT OF LIBRARY EF'BX 2700916 10 2^ 26 • Direct 0571-270f 1039 - • 70i '9 Phone AND Fax 0571-2700039 INFORMATION SCIENCE [;Re s 0571-2501525 Mob 09719303275 Email masspmi ^;ar. •1., V . massoni W^/ar • iC .': Dr. M.Masoom Razii Daiec S. (Associate Professor) Certificate This is to certify that Mr. Mohd Shikoh has completed his disseriaiioii entitled * I str Satisfaction in Maulana Azad Librar\. Aligitrl! Xnivif » I niversitv. Aligarh" in partial fulfillment of the requirements for the degree (>i Master of Library and iBformation Science (2009-2010). Fie had condu the work under my supervision and guidance. deem it tit for submission. Dr. M. Maso0|n Raza (Associate Prole- (i AcknowCedgement Tirst and foremost I wisk to express my endless tHanks to A^'^JW. The a[migfity, Because of whose deCp onfy, my emSrvonu ideas aSout the subject of study have come to fruition. It gives me immense pCeasure to express my deep seme o; gratitude and sincere than^ to my respected teachers and supenisor <Dr. M Masoom ^Rflza, (dissociate (professor), (Department of Lib ran and Information Science, JL.^M.V., J[Cigarh,for his exceCknt guidance sympathetic and motivating attitude throughout the course of thv study. I afways found him h^nd enough to spare his vaCuahfe time whenever I needed it most. I consider myseffortunate enough to kaii wor^d under his supervision. 'My regards and admiration to him art unSounded. I sincerefy express my gratitude to (Dr. !Naustiad ACi (PM, Chairman, (Department of Library and Information Science, JA.'M:L . JlCigarh, for his timeCy guidance throughout the course. I wish to express my thanh^ to my other respected teachers namely (Prof ShaSahat Husain (Ex: Chairman), S. Mustafa %, Q. Zaidi ((Ex: Chairman), (Dr. Sudfiarma Haridasan (J4ssociate (professor^, Mrs. !Nishat Tatima (Sr Lecturer), (Dr. MehtaB A((im (Sr Lecturer for their generous heCp, suggestions and cooperation during the completion of this dissertation. Vi^ordsfaiCs me in expressing my regards to my ever loving fathet Mr. MofufSa6irJL(i%fia7i, and my sweet mother Mrs. Mehrun'Xisha My heartfuC thanh^ are due to My friends, cCassmates ana ^spectedSeniors. Last hut not the (east; I wouCdCi^ to express my gratefulness to staff of seminar library ie. Mr. S. ^(jaz Abbas, ZafiidTCasan, Md Shariq, MdAsifKfian andO^asruMn Xfian. MoMSfiikpfi CONTENTS Page No Certificate Acknowledgement List of Tables List of Graphs CHAPTER-1 Introduction 1-23 CHAPTER-2 Review of Related Literature ^4-49 CHAPTER-3 Methodology 50-5'^ CHAPTER-4 Data Analysis and Interpretation 57-88 CHAPTER-5 Conclusion 89-94 APPENDICES Bibliography 95-9" Questionnaire 98-101 LIST OF TABLES 1 Frequency of library visit o" 2 Purpose of library visit ^o 3 Awareness to the service oi. 4 Satisfaction with the opening hour (M 5 Adequacy of library collection o6 6 Arrangement of reading materials in the library 68 7. Photocopying services in the view of library users "^1 8. User opinion about the physical facilities in the Library ^^:] 9. Views about the library staff '"S 10. User's opinion about the library services "~ 11. Views about purpose using digital resource centre •79 12. Views about satisfaction of accessing digital resource and digital resource centre 81 13. Views about satisfaction of number of OPAC terminals in library 83 14. Vi ews about the e-journal resource services 85 15. Satisfaction with overall functions of M.A. Library 87 LIST OF GRAPHS 1 Frequency of library visit 2 Purpose of library visit 3. Views of Photocopying services in library 4. Views about the library (staff assistance) 5. Purpose using digital resource centre 6. Satisfaction of accessing digital resources in digital resource centre 7. Satisfaction of number of OPAC terminals in library 8. E-journal resource services 9. Overall functions of M.A. Library INTRODUCTION LIBRARY A library is regarded as a social institution therefore it is expected lo perform certain functions. Traditional libraries confined themselves lo books, manuscripts and periodical publications. But a modern librar\ acquires variety of items like books, periodical publications, microfilms, slides, audio-cassettes etc. international organization for standardization has defined a library as "irrespective of title, any organized collection of printed books and periodicals or of any other graphic or audio visual materials, and the service of the staff to provide and facilitates the use of such materials are required to meet the research, informational, educational or recreational needs of its users." A.L.A. glossary of library and information science has defined a library as ""a collection of materials organized to provide physical, bibliographical, and intellectual access to a target group, with a staff that is trained to provide services and programmes related to the informational needs of the target group" According to S.R Ranganathan, "a library is a public institute or establishment charged with the care of a collection of books, the duty of making them accessible to those who required the use of them and the task of converting every person in its neighborhood into a habitual library goers and readers of books" thus a library is regarded as a public institution which is also expected to convert the potential readers into actual readers. FUNCTONS OF A LIBRARY A library should provide for: 1. Life long self education. 2. Intbrmalidn documents on all subjects including local, national international affairs to serve economic political and social welfare. 3. Proper use of leisure. 4. Advancement of culture. 5. Preservation of literacy heritage for posterity. TYPES OF LIBRARY The libraries are of the following types 1) National librarv 2) Public librar}' 3) Special library 4) Academic library i) School library ii) College librar>' iii) University library ACADEMIC LIBRARY An academic library is a library attached to an academic institution, i.e. an institution engaged in teaching or research and imparts formal education to students who aspire to complete a particular course under a prescribed syllabus. Schools, colleges, universities and technological ' engineering /medical institutions v/hich may vary from one another m respect to courses offered by them Academic libraries exist to cater the needs and requirements of then- parent academic institution. They vary in shape, size, collection and services, depending upon the nature of the parent institution. For example, libraries attached to a school, college and even to an undergraduate college or a post graduate college or a medical college or an engineering college would be different Irom the rest in respect of the collection, shape, M/C. and services. However all academic libraries have some common qualiiics in many respects. It is because all academic libraries exist to support ihc teaching and research programmes of their parent institutions. I3esRie,s having a good collection of reference books on variety of subjects, these emphasize on building up a strong collection concerning the courses offered by the institution. Academic libraries have become most importain in academic institutions due to changed nature of education. Tremendiuis growth in the student population; opening of new institutions; rapid expansion o[^ education; growing emphasis on qualitative education and high cost of books are some of the factors which necessitates ihc establishment of a well equipped academic library. UNIVERSITY LIBRARY A university library is a library attached to a university. It exists lo cater the needs and requirements of students and teachers and to support the teaching and research programmes of the university. University librar\ is considered as an integral part of a university. This library is different from the other two academic libraries in many respects like size, collection as well as clientele. Need and importance of university libraries has been realized and accepted by many authorities. For example, Kothan commission recognizes a university library as the '"heart of the university" The prime function of the university library is to provide facilities for study and research for all the members of that university. It implies three functions of the university library that is teaching, research and extension services. ORIGIN AND DEVELOPMENT India is the site of one of the most ancient civiHzations in the world After the settlement of Aryans, a section of intellectuals, the Brahman^ became priests and men of learning. At that time, a university was founded in the city of Gandhara in northwest India, named Takshila University, li i> considered to be the first university in the world. I'akshila Uni\ersit\ acquired an international reputation in the 6' century BC as a centre (^i advanced studies. It was a great centre of learning with a number oi famous teachers and an excellent library. The library collection included works on Hinduism, political science, literature, medicine, and philosophx^ This university and the library was destroyed during invasion of Hunas. In the y^ century BC, Buddhism received great impetus under India's most celebrated ruler Ashoka. At that time, Buddhist monastic institution at Nalanda became owed its foundation to six generations of the Gupta kings. The university had a huge library with a collection of invaluable manuscripts and served over 10.000 students from India and abroad. Nalanda University library was the biggest in Asia. The library ot the Fort William College came into existence in 1800 at Calcutta. 1 he collection included 11.718 printed oriental books, 5,224 European books and 4,253 oriental manuscripts.