New Wlax, Softball Coaches Named Sports D Esk Ate
Set yo u r Sega aside and indulge in a little A tari 2600 nostalgia... page 12 V o l u m e 6 8 • N um ber 35 The Student N ew spaper o f D rexel U niversity A ugust 13,1993 C Q I com es to D rexel as ‘W ild B ills ’ im prove b illin g process M ichael J. Lebiedzinski tasks such as third party scholar United States, but originally Edttor-in-Chief ships, facilities management, came from Japan. Whelan said QIT, TQM, CQI. What does including utility bills and tele that a four hour lecture was not it all mean? The recurring lener phone protocols, Drexel’s hiring even enough to explain its histo in these acronyms is Q, and it process, the Office of Comput ry. Developed in post-World stands for quality. And that is ing Services’ service delivery War II Japan, the techniques of what Drexel is trying to improve system, and services in the CQI have helped Japan become upon through the use of Contin comptroller’s office and the the “quality giants they are uous Quality Improvement library. today.” (CQI). The comptroller’s billing It’s a “paradigm shift, a cul Students can use CQI knowl process is CQI’s first guinea pig tural change,” says Whelan. “It’s edge in industry. CQI ideals at Drexel. fun, it’s neat and exciting. Drex stress “fixing the process, not If everything goes well, says el is looking to put the customer blaming,” said Whelan. “Stu Carol Stanley, director of the first, and students are the cus dents who go on co-op will defi Office of Student Information tomers.” nitely use Total Quality Man and Records, CQI will be used According to Whelan, provi agement (TQM) and CQI princi to improve other student ser sions were made in the strategic ples.
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