Set yo u r Sega aside and indulge in a little A tari 2600 nostalgia... page 12 V o l u m e 6 8 • N um ber 35 The Student N ew spaper o f D rexel U niversity A ugust 13,1993 C Q I com es to D rexel as ‘W ild B ills ’ im prove b illin g process M ichael J. Lebiedzinski tasks such as third party scholar­ United States, but originally Edttor-in-Chief ships, facilities management, came from Japan. Whelan said QIT, TQM, CQI. What does including utility bills and tele­ that a four hour lecture was not it all mean? The recurring lener phone protocols, Drexel’s hiring even enough to explain its histo­ in these acronyms is Q, and it process, the Office of Comput­ ry. Developed in post-World stands for quality. And that is ing Services’ service delivery War II Japan, the techniques of what Drexel is trying to improve system, and services in the CQI have helped Japan become upon through the use of Contin­ comptroller’s office and the the “quality giants they are uous Quality Improvement library. today.” (CQI). The comptroller’s billing It’s a “paradigm shift, a cul­ Students can use CQI knowl­ process is CQI’s first guinea pig tural change,” says Whelan. “It’s edge in industry. CQI ideals at Drexel. fun, it’s neat and exciting. Drex­ stress “fixing the process, not If everything goes well, says el is looking to put the customer blaming,” said Whelan. “Stu­ Carol Stanley, director of the first, and students are the cus­ dents who go on co-op will defi­ Office of Student Information tomers.” nitely use Total Quality Man­ and Records, CQI will be used According to Whelan, provi­ agement (TQM) and CQI princi­ to improve other student ser­ sions were made in the strategic ples. Employers will expect vices at Drexel. Stanley is a plan, approved by the Board of. them to know i t ” member of a quality improve­ Trustees in January, to roll out There are a few classes in the ment team (QIT) called the d!QI throughout the University. College of Business and Admin­ “Wild Bills,” which was formed As a result, Whelan’s team istration which touch on some to streamline the billing imx^ess plans to offer a four- to six-hour techniques of TQM and CQI, at Drexel with the aims of awareness training program such as quantitative analysis and The Drexel Players will open their summer Ishan KaujTke Tku.'ku: improving cash flow and better twice a month. Students are business statistics. Whelan said production of*‘OiM o f Sig ^ ... Out o f Mindy** a murder mystery, on August 18. informing students of their invited to attend the training. that more specific courses are b centers on an atohor who creates Ae scene for his next best-selUng murder financial aid. Some students have already {banned. Stu^nts can ^tend the mystery, when a bok ofBghtning makes his characters come to life. When Uie As part of the process, the involved themselves in CQI. Dr. awareness training seminars by characters start to commA murcCers, fie must J^ure out who ts commttong Me QIT created an d e ra te flow­ Hazem Maragah, an assistant contacting Whelan. m urdm h^ore he becomes a victim. The play will run through Ai^ust 21. chart, identified problem areas m professcM* of quantitative meth­ the billing process and made ods, taught a senior business sta­ reconunendations for improve­ tistics course in which a group S ecurity details h irin g screens ment. of students developed a survey Cara Sol<»ion what is expected of a security the individual must be done The Q IT s report found that to find out what students did not News W rtter officer. before screening can begin. (Can­ Drexel wcHild overaward almost like about Drexel. At the time of the 1984 mur­ An evaluation is conducted didates are not screened for men­ $400,0(X) if it only verified 30 Whelan said that the students der of Drexel student Deborah after the first 30 days of the offi- tal disorders unless their back­ percent of 2,000 frestunan finan­ found the course to be a “pro­ Lynn Wilson. Wells Fargo was c ^ ’s craployment. Bast-., on the ground records indicate such cial aid applications. found experience. It was really responsible for Drexei’s security individual's performance, deci­ screening is needed. Each case By an^yzing each part of the the teamw(Mic. When a team of system. With the approaching sions are made regarding of mental screening is handled billing process, and identifying students can go into a cabinet trial of David Dickson, the for­ employment with Pinkerton and on an individual basis. areas which cause delays and meeting and make a presenta­ mer security guard charged with Investigations. Most security Therefore, determining those dissatisfacti(Hi, the QIT was able tion, the power is in the team- murder, Pinkerton and Investiga­ officers receive acceptable eval­ particular traits which are identi­ to make recommendations on woik. “ tions, Drexel’s current security uations, but some require further fiable with mental cases is very how to improve the process. There are two tey elements to system, explained some changes training, which is called a disci­ difficult. Official screening for Among the recommendations the success of CQI: acceptance that have been implemented in plinary procedure. metal health is conducted outside are creating two separate bud­ by management who will imjde- the procedures for hiring security Entering the disciplinary pro­ of Drexel and Pinkerton. gets for u{^rclass and freshman ment the changes and the staff guards. The biggest change fnxn cedure, the employee is coun­ One issue associated with students, and the implementati(xi who will actually carry out the Wells Fargo practice is that a seled on perfonnance, and expla­ metal health testing is that of the of the net tuition revenue con­ work involved in the changes. special -consideration has been nations are offered on proper subject’s privacy. This compli­ cept Tlie Wild Bills also identi- Whelan said CQI at Ehexel has given to mental screening. conduct. If the situation should cates the determination of a can­ several “Process Improve­ been “veiy well received.” Before any individual is recur, a one- to two-day suspen­ didate’s acceptance or rejection. ment Points,” or PIPs, designed Students from one of the accepted for employment with sion and final warning is issued Evidence pertaining to an to imj^Dve the billing process. Learning by DUing class are Pinkerton and Investigations, a to the employee. If the employee individual’s history regarding Susan Whelan, Drexel’s CQI involved with Stanley on a CX^I background check cm the candi­ should progress to the fink step mental disorders must be present coordinator, says that teams {xoject to imjvove student satis­ date’s driver’s license history, of the disciplinary procedure, it in order to conduct any screening have already been formed to faction with E^xel. which includes traffic violations, may involve transferring the in that area. A candidate cannot streamline other administrative CQI has some history in the is ccmducted. Criminal records, individual to another Pinkerton be rejected for employment if any, are also reviewed, along site, or possible termination. without proof. with incvious employment. Each “If we see scMneone who is not According to a Drexel repre­ employe takes a driver’s test to acting in the best interest of sentative, Pinkerton and Investi­ ensure safety on campus and Drexel University, we request gations has woriced ctosely with with university property. that Pinkerton replace the indi­ Drexel to ensure the safety of the Preparation begins with eight vidual,” stated Jim Powell, direc­ students. hours of training involving tor of security. There are 80 security guards demonstrations in fire safety and In the case of David Dickson, on campus covering thr^ shifts, first aid, and explanations of the issue of mental health is and other changes have been patrol policies. The session also being questioned. Definition of a made to hire qualified candi­ features films which describe “clear mental health” image for dates. New WLax, Softball coaches named Sports D esk ate. O’Neill holds an undergrad­ Conestoga High School. As a The restructuring of Drexel’s uate degree in health and physi­ player at Longwood College, athletic programs continued as cal education from Delaware she was a three-time USWLA two new head coaches were and an m aster’s in education All-American and a Brine All- named on August 3. Former from Temple. American once. Drexel assistant coach Patty O’Neill replaces former head O’Neill has been named head coach Joyce Maudie, who com­ I n THIS ISSU E ... softball coach, and Susan Ciroff piled a 55-50 record in her two will assume the head coaching seasons here. The Lady Dragons . p a g e 3 duties for women’s lacrosse on a were 21-29 last season. Groff, a former member of part-time basis. E d - O p ................ O’Neill, who was an assistant the United States national softball coach at Drexel from women’s lacrosse team, comes . p a g e 6 1987 to 1991, has been an assis­ to Drexel after completing a tant at Temple since May of graduate assistantship at West . p a g e 7 1991. She was twice an A1I-E(X C aster University. She was also Men*s basketball head coach Bill Herrion J<»CAMmuy7>/rr*M.vca pitcher at the University of an assistant coach at Penncrest speaks to a group at Drexel’s annual basketball catr^t.