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Appendix 1 Methodology

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Tandridge Study Area Zones

Zone Wards Limpsfield

Oxted North and Tandridge Zone 1 - Oxted Oxted South

Tatsfield and Titsey

Chaldon

Harestone Zone 2 – Caterham Portley

Queens Park

Valley

Westway

Whyteleafe

Warlingham East and Chelsham and Farleigh

Warlingham West

Woldingham

Dormansland and Felcourt Zone 3 - Lingfield Felbridge Lingfield and Crowhurst

Bletchingley and Nutfield

Zone 4 – South West Tandridge Burstow Horne and Outwood

Godstone

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Retail Capacity Assessment – Methodology and Data

Price Base 1 All monetary values expressed in this study are at 2013 prices, consistent with Experian’s base year expenditure figures for 2013 (Retail Planner Briefing Note 12.1, October 2014) which is the most up to date information available.

Retail Expenditure 2 The level of available expenditure to support retailers is based on first establishing per capita levels of spending for the study area population. Experian’s local consumer expenditure estimates for comparison and convenience goods for each of the study area zones for the year 2013 have been obtained. 3 Experian’s EBS national expenditure information (Experian Retail Planner Briefing Note 12.1) has been used to forecast expenditure within the study area. Experian’s forecasts are based on an econometric model of disaggregated consumer spending. This model takes a number of macro-economic forecasts (chiefly consumer spending, incomes and inflation) and uses them to produce forecasts of consumer spending volumes, prices and value, broken down into separate categories of goods. The model incorporates assumptions about income and price elasticities. 4 Experian’s EBS growth forecast rates for 2013 to 2016 reflect the current economic circumstances and provide an appropriate growth rate for the short term (for convenience goods: -0.5% for 2013 to 2014, +0.4% for 2014 to 2015 and +0.6% for 2016; for comparison goods: +5.6% for 2013-2014, +4.4% for 2014-2015 and +3.1% for 2016. 5 In the longer term it is more difficult to forecast year on year changes in expenditure. Experian’s longer term growth average forecasts have been adopted i.e. 0.6% per annum for convenience goods after 2016 and 3.3% per annum growth for comparison goods. These growth rates are relatively cautious when compared with past growth rates, but in our view represent realistic forecast for future growth. These growth figures relate to real growth and exclude inflation. 6 Special Forms of Trading (SFT) or non-store activity is included within Experian’s Goods Based Expenditure (GBE) estimates. SFT includes other forms of retail expenditure not spent in shops e.g. mail order sales, some internet sales, vending machines, party plan selling, market stalls and door to door selling. SFT needs to be excluded from retail assessments because it relates to expenditure not spent in shops and does not have a direct relationship with the demand for retail floorspace. The growth in home computing, internet connections and interactive TV may lead to a growth in home shopping and may have effects on retailing in the high street. Experian provides projections for special forms of

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trading and e-tailing. This Experian information suggests that non-store retail sales in 2013 is:

• 7.6% of convenience goods expenditure; and

• 14.7% of comparison goods expenditure. 7 Experian predicts that these figures will increase in the future. However, Experian recognises that not all of this SFT expenditure should be excluded from a retail capacity analysis, because some of it relates to internet sales through traditional retail businesses, rather than internet companies. The turnover attributable to e-tail through retail businesses is included in the company average turnovers, and therefore expenditure figures should not exclude this expenditure. Experian has provided adjusted deductions for SFT and projections. These projections have been used to exclude only e-tail expenditure attributed to non-retail businesses, which will not directly impact on the demand for retail floorspace. The adjusted figures suggest that SFT sales in 2013 are:

• 2.3% of convenience goods expenditure; and

• 11.1% of comparison goods expenditure. 8 The projections provided by Experian suggest that these percentages could increase to 4.6% and 16.0% by 2022 respectively, and estimated at 5.7% and 15.5% by 2032. These figures have been adopted in this assessment. 9 Home/electronic shopping has also emerged with the increasing growth in the use of personal computers and the internet. This study makes an allowance for future growth in e-tailing based on Experian projections. It will be necessary to monitor the amount of sales attributed to home shopping in the future in order to review future policies and development allocations. 10 On-line shopping has experienced rapid growth since the late 1990s but in proportional terms the latest available data suggests it remains a relatively low percentage of total retail expenditure. Experian state that they expect that the SFT market share will continue to grow, however the pace of e-commerce growth will moderate markedly after about 2020. Experian’s forecasts suggest that the SFT share of total retail sales will reach 18.5% by 2020, rising to 20.3% by the mid-2030s. 11 The implications on the demand for retail space are unclear. For example, some retailers operate on-line sales from their traditional retail premises e.g. food store operators. Therefore, growth in on-line sales may not always mean there is a reduction in the need for retail floorspace. Given the uncertainties relating to internet shopping and the likelihood that it will increase in proportional terms, this assessment has adopted relatively cautious growth projections for retail expenditure.

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Market Shares/Penetration Rates 12 To assess the capacity for new retail floorspace, penetration rates are estimated for shopping facilities within the study area. The assessment of penetration rates are based on a range of factors but primarily information gathered through the September 2014 household survey. 13 The total turnover of shops within Tandridge is estimated based on penetration rates. For convenience goods shopping turnover estimates are then compared to average company benchmark or average sales floorspace densities derived from Verdict (UK Food and Grocery Retailers) and Mintel Retail Rankings information, which provide an indication of how individual retail stores and centres are performing against expected turnover averages. This allows the identification of potential surplus or deficit capacity for retail sales floorspace.

Benchmark Turnover Levels 14 Company average turnover to sales floorspace densities are available for major food store operators and are compiled by Mintel. Company average sales densities (adjusted to exclude petrol and comparison sales and include VAT) have been applied to the sales area of the large food stores, and a benchmark turnover for each store has been calculated. This benchmark turnover is not necessarily the actual turnover of the food store, but it does provide a useful benchmark for assessing existing shopping patterns and the adequacy of current floorspace in quantitative terms. 15 The estimated convenience goods sales areas have been derived from a combination of the Institute of Oxford Retail Consultants (ORC) StorePoint database, GOAD plans, Valuation Office data and NLP estimates based on site visits. Estimates for comparison sales floorspace within large food stores has been deducted, for consistency with the use of goods based expenditure figures. 16 Average sales densities are not widely available for small convenience shops, particularly independent retailers. Based on the mix of shops present in each centre within Tandridge and our experience of trading levels of small independent shops informed by household shopper surveys elsewhere, we have adopted an average sales density of £5,000 per sq.m net for convenience shops/stores in the study area. The total benchmark turnover of identified convenience sales floorspace within Tandridge is £158.23 million (Tables 10 Appendix 2). 17 Mintel’s Retail Rankings provides company average sales density information for a selection of national comparison retailers. This data suggests a notional average sales density for national high street comparison retailers of around £5,000 per sq.m net.

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Appendix 2 Convenience Goods Capacity

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Table 1: Study Area Population

Zone 2011 2015 2018 2023 2028 2033

Zone 1 - Oxted 17,409 17,954 18,416 19,276 20,073 20,807 Zone 2 - Caterham 37,767 38,950 39,951 41,817 43,546 45,138 Zone 3 - Lingfield 10,363 10,688 10,962 11,474 11,949 12,386 Zone 4 - SW Tandridge 17,459 18,006 18,469 19,331 20,130 20,867 Total 82,998 85,598 87,798 91,898 95,698 99,198

Sources: Experian 2011 Census of Population and Tandridge SMHA ONA projections

Table 2: Convenience Goods Expenditure per person (£)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 2,294 2,312 2,355 2,413 2,471 Zone 2 - Caterham 2,219 2,236 2,278 2,335 2,390 Zone 3 - Lingfield 2,374 2,392 2,436 2,497 2,557 Zone 4 - SW Tandridge 2,272 2,289 2,332 2,390 2,447

Sources: Experian Local Expenditure 2013 (2013 prices) Growth Rates: -0.5% 2013-2014, 0.5% 2014-2015, 0.4% 2015-2016 and 0.6% p.a. from 2016 Excludes Special Forms of Trading

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Table 3: Total Convenience Goods Expenditure (£m)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 41.18 42.57 45.39 48.44 51.41 Zone 2 - Caterham 86.43 89.34 95.25 101.66 107.89 Zone 3 - Lingfield 25.37 26.22 27.96 29.84 31.67 Zone 4 - SW Tandridge 40.90 42.28 45.07 48.11 51.06 Total 193.88 200.40 213.66 228.05 242.03

Source: Tables 1 and 2

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Table 4: Base Year 2015 Convenience Goods Market Shares (%)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility % Inflow Oxted Caterham Lingfield SW Tandridge

Morrison's, East Hill, Oxted 38.0% 2.5% 4.5% 17.3% 10.0% Little Waitrose, Station Road East, Oxted 15.4% 0.5% 0.0% 0.7% 10.0% Sainsbury's Local, Station Road East, Oxted 4.9% 0.0% 0.3% 0.6% 10.0% Co-op, Station Road East, Oxted 2.9% 0.1% 0.0% 0.2% 10.0% Other convenience shops, Oxted 3.8% 0.0% 0.0% 0.0% 10.0% Zone 1 Sub-Total 65.0% 3.1% 4.8% 18.8% Morrison's, Church W alk, Caterham 0.1% 20.7% 0.0% 2.4% 15.0% Waitrose, Station Avenue, Caterham 0.0% 12.1% 0.6% 1.2% 10.0% Tesco, Coulsdon Road, Caterham 0.0% 19.1% 0.2% 0.3% 10.0% Co-op, Croydon Road, Caterham 0.0% 1.2% 0.0% 0.2% 10.0% Other convenience shops, Caterham/Caterham Hill 0.0% 2.7% 0.0% 0.0% 10.0% Sainsbury's, Warlingham 11.9% 19.2% 1.0% 3.3% 30.0% Other Warlingham 0.2% 3.3% 0.0% 0.0% 10.0% Whyteleafe 0.0% 0.5% 0.0% 0.0% 10.0% Zone 2 Sub-Total 12.2% 78.8% 1.8% 7.4% Zone 3 - Lingfield 0.4% 0.0% 13.3% 3.1% 5.0% Zone 4 - Godstone/Smallfield 0.0% 0.4% 0.0% 13.8% 5.0% Zone 3/4 Sub-Total 0.4% 0.4% 13.3% 16.9% Tandridge District Total 77.6% 82.3% 19.9% 43.1% Croydon 2.3% 12.7% 1.2% 1.7% n/a East Grinstead 0.9% 0.0% 58.8% 10.1% n/a Reigate and Banstead 0.4% 1.7% 0.0% 19.7% n/a Sevenoaks 8.6% 0.0% 0.0% 0.0% n/a Westerham 4.2% 0.3% 0.0% 0.0% n/a Crawley 0.1% 0.0% 7.0% 3.7% n/a Horley 0.3% 0.2% 3.1% 19.4% n/a Other 5.6% 2.8% 10.0% 2.3% n/a Other Sub-Total 22.4% 17.7% 80.1% 56.9% TOTAL 100.0% 100.0% 100.0% 100.0% Source: NEMS Household Survey June 2015 9217520v5

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Table 5: Base Year 2015 Convenience Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2015 41.18 86.43 25.37 40.90 Morrison's, East Hill, Oxted 15.65 2.16 1.14 7.08 2.89 28.92 Little W aitrose, Station Road East, Oxted 6.34 0.43 0.00 0.29 0.78 7.85 Sainsbury's Local, Station Road East, Oxted 2.02 0.00 0.08 0.25 0.26 2.61 Co-op, Station Road East, Oxted 1.19 0.09 0.00 0.08 0.15 1.51 Other convenience shops, Oxted 1.57 0.00 0.00 0.00 0.17 1.74 Zone 1 Sub-Total 26.77 2.68 1.22 7.69 4.26 42.62 Morrison's, Church Walk, Caterham 0.04 17.89 0.00 0.98 3.34 22.25 W aitrose, Station Avenue, Caterham 0.00 10.46 0.15 0.49 1.23 12.33 Tesco, Coulsdon Road, Caterham 0.00 16.51 0.05 0.12 1.85 18.54 Co-op, Croydon Road, Caterham 0.00 1.04 0.00 0.08 0.12 1.24 Other convenience shops, Caterham/Caterham Hill 0.00 2.33 0.00 0.00 0.26 2.59 Sainsbury's, Warlingham 4.90 16.59 0.25 1.35 9.90 33.00 Other Warlingham 0.08 2.85 0.00 0.00 0.33 3.26 W hyteleafe 0.00 0.43 0.00 0.00 0.05 0.48 Zone 2 Sub-Total 5.02 68.11 0.46 3.03 17.08 93.70 Zone 3 - Lingfield 0.16 0.00 3.37 1.27 0.25 5.06 Zone 4 - Godstone/Smallfield 0.00 0.35 0.00 5.64 0.32 6.31 Zone 3/4 Sub-Total 0.16 0.35 3.37 6.91 0.57 11.36 Tandridge District Total 31.96 71.13 5.05 17.63 21.91 147.69 Croydon 0.95 10.98 0.30 0.70 n/a 12.92 East Grinstead 0.37 0.00 14.92 4.13 n/a 19.42 Reigate and Banstead 0.16 1.47 0.00 8.06 n/a 9.69 Sevenoaks 3.54 0.00 0.00 0.00 n/a 3.54 W esterham 1.73 0.26 0.00 0.00 n/a 1.99 Crawley 0.04 0.00 1.78 1.51 n/a 3.33 Horley 0.12 0.17 0.79 7.93 n/a 9.02 Other 2.31 2.42 2.54 0.94 n/a 8.20 Other Sub-Total 9.23 15.30 20.32 23.27 n/a 68.12 TOTAL 41.18 86.43 25.37 40.90 n/a 215.80 Source: Table 3 and 4 9217520v5

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Table 6: Convenience Goods Expenditure 2018 (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2018 42.57 89.34 26.22 42.28 Morrison's, East Hill, Oxted 16.18 2.23 1.18 7.31 2.99 29.89 Little W aitrose, Station Road East, Oxted 6.56 0.45 0.00 0.30 0.81 8.11 Sainsbury's Local, Station Road East, Oxted 2.09 0.00 0.08 0.25 0.27 2.69 Co-op, Station Road East, Oxted 1.23 0.09 0.00 0.08 0.16 1.56 Other convenience shops, Oxted 1.62 0.00 0.00 0.00 0.18 1.80 Zone 1 Sub-Total 27.67 2.77 1.26 7.95 4.41 44.06 Morrison's, Church Walk, Caterham 0.04 18.49 0.00 1.01 3.45 23.00 W aitrose, Station Avenue, Caterham 0.00 10.81 0.16 0.51 1.27 12.75 Tesco, Coulsdon Road, Caterham 0.00 17.06 0.05 0.13 1.92 19.16 Co-op, Croydon Road, Caterham 0.00 1.07 0.00 0.08 0.13 1.29 Other convenience shops, Caterham/Caterham Hill 0.00 2.41 0.00 0.00 0.27 2.68 Sainsbury's, Warlingham 5.07 17.15 0.26 1.40 10.23 34.11 Other Warlingham 0.09 2.95 0.00 0.00 0.34 3.37 W hyteleafe 0.00 0.45 0.00 0.00 0.05 0.50 Zone 2 Sub-Total 5.19 70.40 0.47 3.13 17.66 96.85 Zone 3 - Lingfield 0.17 0.00 3.49 1.31 0.26 5.23 Zone 4 - Godstone/Smallfield 0.00 0.36 0.00 5.83 0.33 6.52 Zone 3/4 Sub-Total 0.17 0.36 3.49 7.14 0.59 11.75 Tandridge District Total 33.03 73.52 5.22 18.22 22.65 152.65 Croydon 0.98 11.35 0.31 0.72 n/a 13.36 East Grinstead 0.38 0.00 15.42 4.27 n/a 20.07 Reigate and Banstead 0.17 1.52 0.00 8.33 n/a 10.02 Sevenoaks 3.66 0.00 0.00 0.00 n/a 3.66 W esterham 1.79 0.27 0.00 0.00 n/a 2.06 Crawley 0.04 0.00 1.84 1.56 n/a 3.44 Horley 0.13 0.18 0.81 8.20 n/a 9.32 Other 2.38 2.50 2.62 0.97 n/a 8.48 Other Sub-Total 9.54 15.81 21.00 24.05 n/a 70.41 TOTAL 42.57 89.34 26.23 42.28 n/a 223.06 Source: Table 3 and 4 9217520v5

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Table 7: Convenience Goods Expenditure 2023 (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2023 45.39 95.25 27.96 45.07 Morrison's, East Hill, Oxted 17.25 2.38 1.26 7.80 3.19 31.87 Little Waitrose, Station Road East, Oxted 6.99 0.48 0.00 0.32 0.86 8.65 Sainsbury's Local, Station Road East, Oxted 2.22 0.00 0.09 0.27 0.29 2.87 Co-op, Station Road East, Oxted 1.32 0.10 0.00 0.09 0.17 1.67 Other convenience shops, Oxted 1.72 0.00 0.00 0.00 0.19 1.92 Zone 1 Sub-Total 29.50 2.95 1.35 8.47 4.70 46.97 Morrison's, Church Walk, Caterham 0.05 19.72 0.00 1.08 3.68 24.52 Waitrose, Station Avenue, Caterham 0.00 11.53 0.17 0.54 1.36 13.59 Tesco, Coulsdon Road, Caterham 0.00 18.19 0.06 0.14 2.04 20.43 Co-op, Croydon Road, Caterham 0.00 1.14 0.00 0.09 0.14 1.37 Other convenience shops, Caterham/Caterham Hill 0.00 2.57 0.00 0.00 0.29 2.86 Sainsbury's, Warlingham 5.40 18.29 0.28 1.49 10.91 36.37 Other Warlingham 0.09 3.14 0.00 0.00 0.36 3.59 Whyteleafe 0.00 0.48 0.00 0.00 0.05 0.53 Zone 2 Sub-Total 5.54 75.06 0.50 3.34 18.82 103.26 Zone 3 - Lingfield 0.18 0.00 3.72 1.40 0.28 5.58 Zone 4 - Godstone/Smallfield 0.00 0.38 0.00 6.22 0.35 6.95 Zone 3/4 Sub-Total 0.18 0.38 3.72 7.62 0.63 12.52 Tandridge District Total 35.22 78.39 5.57 19.43 24.15 162.75 Croydon 1.04 12.10 0.34 0.77 n/a 14.24 East Grinstead 0.41 0.00 16.44 4.55 n/a 21.40 Reigate and Banstead 0.18 1.62 0.00 8.88 n/a 10.68 Sevenoaks 3.90 0.00 0.00 0.00 n/a 3.90 Westerham 1.91 0.29 0.00 0.00 n/a 2.19 Crawley 0.05 0.00 1.96 1.67 n/a 3.67 Horley 0.14 0.19 0.87 8.74 n/a 9.94 Other 2.54 2.67 2.80 1.04 n/a 9.04 Other Sub-Total 10.17 16.86 22.39 25.65 n/a 75.06 TOTAL 45.39 95.25 27.96 45.07 n/a 237.82 Source: Table 3 and 4 9217520v5

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Table 8: Convenience Goods Expenditure 2028 (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2028 48.44 101.66 29.84 48.11 Morrison's, East Hill, Oxted 18.41 2.54 1.34 8.32 3.40 34.02 Little Waitrose, Station Road East, Oxted 7.46 0.51 0.00 0.34 0.92 9.23 Sainsbury's Local, Station Road East, Oxted 2.37 0.00 0.10 0.29 0.31 3.06 Co-op, Station Road East, Oxted 1.40 0.10 0.00 0.10 0.18 1.78 Other convenience shops, Oxted 1.84 0.00 0.00 0.00 0.20 2.05 Zone 1 Sub-Total 31.49 3.15 1.44 9.04 5.01 50.14 Morrison's, Church Walk, Caterham 0.05 21.04 0.00 1.15 3.93 26.17 Waitrose, Station Avenue, Caterham 0.00 12.30 0.18 0.58 1.45 14.51 Tesco, Coulsdon Road, Caterham 0.00 19.42 0.06 0.14 2.18 21.80 Co-op, Croydon Road, Caterham 0.00 1.22 0.00 0.10 0.15 1.46 Other convenience shops, Caterham/Caterham Hill 0.00 2.74 0.00 0.00 0.30 3.05 Sainsbury's, Warlingham 5.76 19.52 0.30 1.59 11.64 38.81 Other Warlingham 0.10 3.35 0.00 0.00 0.38 3.84 Whyteleafe 0.00 0.51 0.00 0.00 0.06 0.56 Zone 2 Sub-Total 5.91 80.11 0.54 3.56 20.09 110.21 Zone 3 - Lingfield 0.19 0.00 3.97 1.49 0.30 5.95 Zone 4 - Godstone/Smallfield 0.00 0.41 0.00 6.64 0.37 7.42 Zone 3/4 Sub-Total 0.19 0.41 3.97 8.13 0.67 13.37 Tandridge District Total 37.59 83.67 5.94 20.73 25.77 173.71 Croydon 1.11 12.91 0.36 0.82 n/a 15.20 East Grinstead 0.44 0.00 17.54 4.86 n/a 22.84 Reigate and Banstead 0.19 1.73 0.00 9.48 n/a 11.40 Sevenoaks 4.17 0.00 0.00 0.00 n/a 4.17 Westerham 2.03 0.30 0.00 0.00 n/a 2.34 Crawley 0.05 0.00 2.09 1.78 n/a 3.92 Horley 0.15 0.20 0.92 9.33 n/a 10.61 Other 2.71 2.85 2.98 1.11 n/a 9.65 Other Sub-Total 10.85 17.99 23.90 27.37 n/a 80.12 TOTAL 48.44 101.66 29.84 48.11 n/a 253.83 Source: Table 3 and 4

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Table 9: Convenience Goods Expenditure 2033 (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2033 51.41 107.89 31.67 51.06 Morrison's, East Hill, Oxted 19.54 2.70 1.43 8.83 3.61 36.10 Little Waitrose, Station Road East, Oxted 7.92 0.54 0.00 0.36 0.98 9.79 Sainsbury's Local, Station Road East, Oxted 2.52 0.00 0.10 0.31 0.33 3.25 Co-op, Station Road East, Oxted 1.49 0.11 0.00 0.10 0.19 1.89 Other convenience shops, Oxted 1.95 0.00 0.00 0.00 0.22 2.17 Zone 1 Sub-Total 33.42 3.34 1.53 9.60 5.32 53.21 Morrison's, Church Walk, Caterham 0.05 22.33 0.00 1.23 4.17 27.78 Waitrose, Station Avenue, Caterham 0.00 13.05 0.19 0.61 1.54 15.40 Tesco, Coulsdon Road, Caterham 0.00 20.61 0.06 0.15 2.31 23.14 Co-op, Croydon Road, Caterham 0.00 1.29 0.00 0.10 0.16 1.55 Other convenience shops, Caterham/Caterham Hill 0.00 2.91 0.00 0.00 0.32 3.24 Sainsbury's, Warlingham 6.12 20.72 0.32 1.68 12.36 41.19 Other Warlingham 0.10 3.56 0.00 0.00 0.41 4.07 Whyteleafe 0.00 0.54 0.00 0.00 0.06 0.60 Zone 2 Sub-Total 6.27 85.02 0.57 3.78 21.32 116.96 Zone 3 - Lingfield 0.21 0.00 4.21 1.58 0.32 6.32 Zone 4 - Godstone/Smallfield 0.00 0.43 0.00 7.05 0.39 7.87 Zone 3/4 Sub-Total 0.21 0.43 4.21 8.63 0.71 14.19 Tandridge District Total 39.90 88.80 6.31 22.01 27.35 184.36 Croydon 1.18 13.70 0.38 0.87 n/a 16.13 East Grinstead 0.46 0.00 18.62 5.16 n/a 24.24 Reigate and Banstead 0.21 1.83 0.00 10.06 n/a 12.10 Sevenoaks 4.42 0.00 0.00 0.00 n/a 4.42 Westerham 2.16 0.32 0.00 0.00 n/a 2.48 Crawley 0.05 0.00 2.22 1.89 n/a 4.16 Horley 0.15 0.22 0.98 9.90 n/a 11.26 Other 2.88 3.02 3.17 1.17 n/a 10.24 Other Sub-Total 11.52 19.10 25.37 29.05 n/a 85.03 TOTAL 51.41 107.89 31.67 51.06 n/a 269.39 Source: Table 3 and 4 9217520v5

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Table 10: Convenience Goods Floorspace and Benchmark Turnover 2015

Convenience Convenience Sales Floorspace Turnover Total Turnover Store Goods Floorspace Goods Floorspace (sq.m net) (£ per sq.m) (£m) (%) (sq.m net)

Morrison's, East Hill, Oxted 2,516 85% 2,139 £12,999 £27.80 Little W aitrose, Station Road East, Oxted 606 95% 576 £12,141 £6.99 Sainsbury's Local, Station Road East, Oxted 281 95% 267 £13,692 £3.66 Co-op, Station Road East, Oxted 523 95% 497 £9,893 £4.92 Other convenience shops, Oxted 300 100% 300 £5,000 £1.50 Zone 1 Sub-Total 4,226 3,778 £44.86 Morrison's, Church W alk, Caterham Valley 2,272 85% 1,931 £12,999 £25.10 W aitrose, Station Avenue, Caterham Valley 1,357 90% 1,221 £12,141 £14.83 Tesco, Coulsdon Road, Caterham 1,540 90% 1,386 £11,154 £15.46 Co-op, Croydon Road, Caterham Valley 466 95% 443 £9,893 £4.38 Co-op, Raglan Precinct, Caterham Hill 165 95% 157 £9,893 £1.55 Other convenience shops, Caterham/Caterham Hill 760 100% 760 £5,000 £3.80 Sainsbury's, Warlingham 3,559 80% 2,847 £13,692 £38.98 Co-op, Warlingham 241 95% 229 £9,893 £2.27 Other Warlingham 300 100% 300 £5,000 £1.50 W hyteleafe 180 100% 180 £5,000 £0.90 Zone 2 Sub-Total 10,840 9,454 £108.77 Co-op, Lingfield 176 95% 167 £9,893 £1.65 Other Lingfield 199 100% 199 £5,000 £1.00 Zone 3 Sub-Total 375 366 £2.65 Co-op, Smallfield 129 95% 123 £9,893 £1.21 Other Smallfield 100 100% 100 £5,000 £0.50 Godstone 48 100% 48 £5,000 £0.24 Zone 4 Sub-Total 277 271 £1.95 15,718 13,869 £158.23

Source: NLP Survey June 2015, StorePoint and Mintel

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Table 11: Summary of Convenience Goods Expenditure 2015 to 2033

Area 2015 2018 2023 2028 2033 Available Expenditure in Tandridge District (£m) Zone 1 - Oxted 42.62 44.06 46.97 50.14 53.21 Zone 2 - Caterham/W arlingham/Whyteleafe 93.70 96.85 103.26 110.21 116.96 Zone 3 - Lingfield 5.06 5.23 5.58 5.95 6.32 Zone 4 - Godstone/Smallfield 6.31 6.52 6.95 7.42 7.87 Total 147.69 152.65 162.75 173.71 184.36 Turnover of Existing Facilities (£m) Zone 1 - Oxted 44.86 44.86 44.86 44.86 44.86 Zone 2 - Caterham/W arlingham/Whyteleafe 108.77 108.77 108.77 108.77 108.77 Zone 3 - Lingfield 2.65 2.65 2.65 2.65 2.65 Zone 4 - Godstone/Smallfield 1.95 1.95 1.95 1.95 1.95 Total 158.23 158.23 158.23 158.23 158.23 Surplus/Defecit Expenditure (£m) Zone 1 - Oxted -2.24 -0.80 2.11 5.28 8.35 Zone 2 - Caterham/W arlingham/Whyteleafe -15.07 -11.92 -5.51 1.44 8.19 Zone 3 - Lingfield 2.41 2.58 2.93 3.30 3.67 Zone 4 - Godstone/Smallfield 4.35 4.56 5.00 5.46 5.92 Total -10.55 -5.58 4.52 15.48 26.13

Source: Tables 5 to 10

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Table 12: Convenience Goods Floorspace Expenditure Capacity 2015 to 2033

Area 2015 2018 2023 2028 2033

Turnover Density New Floorspace (£ per sq.m) £12,500 £12,500 £12,500 £12,500 £12,500

Floorspace Requirement (sq.m net) Zone 1 - Oxted -179 -64 169 422 668 Zone 2 - Caterham/Warlingham/Whyteleafe -1,206 -954 -441 115 655 Zone 3 - Lingfield 193 206 234 264 293 Zone 4 - Godstone/Smallfield 348 365 400 437 473 Total -844 -446 362 1,238 2,090 Floorspace Requirement (sq.m gross) Zone 1 - Oxted -256 -92 241 603 954 Zone 2 - Caterham/Warlingham/Whyteleafe -1,723 -1,363 -630 164 936 Zone 3 - Lingfield 275 295 334 377 419 Zone 4 - Godstone/Smallfield 497 522 571 624 676 Total -1,205 -638 517 1,769 2,986

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Appendix 3 Comparison Goods Capacity

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Table 1: Study Area Population

Zone 2011 2015 2018 2023 2028 2033

Zone 1 - Oxted 17,409 17,954 18,416 19,276 20,073 20,807 Zone 2 - Caterham 37,767 38,950 39,951 41,817 43,546 45,138 Zone 3 - Lingfield 10,363 10,688 10,962 11,474 11,949 12,386 Zone 4 - SW Tandridge 17,459 18,006 18,469 19,331 20,130 20,867 Total 82,998 85,598 87,798 91,898 95,698 99,198

Sources: Experian 2011 Census of Population and Tandridge SMHA ONA projections

Table 2: Comparison Goods Expenditure per person (£)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 3,971 4,259 4,934 5,824 6,875

Zone 2 - Caterham 3,756 4,029 4,667 5,509 6,503

Zone 3 - Lingfield 4,095 4,392 5,087 6,005 7,089

Zone 4 - SW Tandridge 3,889 4,172 4,832 5,704 6,733

Sources: Experian Local Expenditure 2013 (2013 prices) Growth Rates: 5.6% 2013-2014, 4.4% 2014-2015, 3.1% 2015-2016 and 3.3% p.a. from 2016 Excludes Special Forms of Trading

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Table 3: Total Comparison Goods Expenditure (£m)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 71.31 78.44 95.10 116.91 143.05

Zone 2 - Caterham 146.31 160.95 195.14 239.88 293.52

Zone 3 - Lingfield 43.77 48.15 58.37 71.75 87.80

Zone 4 - SW Tandridge 70.03 77.04 93.41 114.82 140.50

Total 331.42 364.58 442.03 543.37 664.87

Source: Tables 1 and 2

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Table 4: Base Year 2015 Comparsion Goods Market Shares (%)

Zone 1 Zone 2 Zone 3 Zone 4 Centre % Inflow Oxted Caterham Lingfield SW Tandridge

Zone 1 - Oxted 22.9% 1.9% 1.0% 7.6% 10.0% Zone 1 - Other 0.8% 0.0% 0.0% 0.0% 5.0% Zone 2 - Caterham 0.9% 17.9% 0.6% 1.5% 10.0% Zone 2 - Warlingham/Whyteleafe 1.8% 4.4% 0.0% 0.0% 10.0% Zone 2 -Other 0.4% 0.6% 0.0% 0.0% 5.0% Zone 3 - Lingfield 0.1% 0.0% 3.1% 0.4% 10.0% Zone 4 - Godstone 1.2% 0.5% 0.1% 1.7% 5.0% Zone 4 - Other 0.0% 0.0% 0.1% 1.1% 5.0% Tandridge District Total 28.1% 25.3% 4.9% 12.3% Central London 2.4% 4.1% 2.7% 1.2% n/a Bromley 9.3% 1.1% 0.0% 0.6% n/a Crawley 8.9% 3.2% 39.0% 37.5% n/a Croydon 13.4% 40.7% 2.4% 6.1% n/a East Grinstead 2.3% 0.1% 29.3% 4.8% n/a Reigate and Banstead 8.6% 12.0% 2.5% 27.4% n/a Sevenoaks/Westerham 7.8% 0.8% 0.3% 0.1% n/a Other 19.2% 12.7% 18.9% 10.0% n/a Other Sub-Total 71.9% 74.7% 95.1% 87.7% TOTAL 100.0% 100.0% 100.0% 100.0%

Source: NEMS Household Survey June 2015

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Table 5: Base Year 2015 Comparison Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2015 71.31 146.31 43.77 70.03 Zone 1 - Oxted 16.33 2.78 0.44 5.32 2.76 27.63 Zone 1 - Other 0.57 0.00 0.00 0.00 0.03 0.60 Zone 2 - Caterham 0.64 26.19 0.26 1.05 3.13 31.27 Zone 2 - Warlingham/Whyteleafe 1.28 6.44 0.00 0.00 0.86 8.58 Zone 2 -Other 0.29 0.88 0.00 0.00 0.06 1.22 Zone 3 - Lingfield 0.07 0.00 1.36 0.28 0.19 1.90 Zone 4 - Godstone 0.86 0.73 0.04 1.19 0.15 2.97 Zone 4 - Other 0.00 0.00 0.04 0.77 0.04 0.86 Tandridge District Total 20.04 37.02 2.14 8.61 7.22 75.03 Central London 1.71 6.00 1.18 0.84 n/a 9.73 Bromley 6.63 1.61 0.00 0.42 n/a 8.66 Crawley 6.35 4.68 17.07 26.26 n/a 54.36 Croydon 9.55 59.55 1.05 4.27 n/a 74.43 East Grinstead 1.64 0.15 12.82 3.36 n/a 17.97 Reigate and Banstead 6.13 17.56 1.09 19.19 n/a 43.97 Sevenoaks/Westerham 5.56 1.17 0.13 0.07 n/a 6.93 Other 13.69 18.58 8.27 7.00 n/a 47.55 Other Sub-Total 51.27 109.29 41.62 61.42 n/a 263.60 TOTAL 71.31 146.31 43.77 70.03 n/a 338.64

Source: Table 3 and 4

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Table 6: 2018 Comparison Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2018 78.44 160.95 48.15 77.04 Zone 1 - Oxted 17.96 3.06 0.48 5.86 3.04 30.40 Zone 1 - Other 0.63 0.00 0.00 0.00 0.03 0.66 Zone 2 - Caterham 0.71 28.81 0.29 1.16 3.44 34.40 Zone 2 - Warlingham/Whyteleafe 1.41 7.08 0.00 0.00 0.94 9.44 Zone 2 -Other 0.31 0.97 0.00 0.00 0.07 1.35 Zone 3 - Lingfield 0.08 0.00 1.49 0.31 0.21 2.09 Zone 4 - Godstone 0.94 0.80 0.05 1.31 0.16 3.27 Zone 4 - Other 0.00 0.00 0.05 0.85 0.05 0.94 Tandridge District Total 22.04 40.72 2.36 9.48 7.94 82.54 Central London 1.88 6.60 1.30 0.92 n/a 10.71 Bromley 7.30 1.77 0.00 0.46 n/a 9.53 Crawley 6.98 5.15 18.78 28.89 n/a 59.80 Croydon 10.51 65.51 1.16 4.70 n/a 81.87 East Grinstead 1.80 0.16 14.11 3.70 n/a 19.77 Reigate and Banstead 6.75 19.31 1.20 21.11 n/a 48.37 Sevenoaks/Westerham 6.12 1.29 0.14 0.08 n/a 7.63 Other 15.06 20.44 9.10 7.70 n/a 52.31 Other Sub-Total 56.40 120.23 45.79 67.57 n/a 289.98 TOTAL 78.44 160.95 48.15 77.04 n/a 372.52

Source: Table 3 and 4

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Table 7: Future Post 2018 Comparsion Goods Market Shares (%)

Zone 1 Zone 2 Zone 3 Zone 4 Centre % Inflow Oxted Caterham Lingfield SW Tandridge

Zone 1 - Oxted 22.2% 1.6% 0.9% 7.5% 10.0% Zone 1 - Other 0.8% 0.0% 0.0% 0.0% 5.0% Zone 2 - Caterham 0.8% 15.3% 0.6% 1.5% 10.0% Zone 2 - Warlingham/Whyteleafe 1.8% 4.4% 0.0% 0.0% 10.0% Zone 2 -Other 0.4% 0.6% 0.0% 0.0% 5.0% Zone 3 - Lingfield 0.1% 0.0% 3.1% 0.4% 10.0% Zone 4 - Godstone 1.2% 0.5% 0.1% 1.7% 5.0% Zone 4 - Other 0.0% 0.0% 0.1% 1.1% 5.0% Tandridge District Total 27.3% 22.4% 4.8% 12.2% Central London 2.2% 3.4% 2.7% 1.2% n/a Bromley 9.0% 0.9% 0.0% 0.6% n/a Crawley 8.6% 2.7% 38.8% 37.0% n/a Croydon 16.1% 48.8% 2.9% 7.3% n/a East Grinstead 2.2% 0.1% 29.2% 4.7% n/a Reigate and Banstead 8.3% 10.2% 2.5% 27.0% n/a Sevenoaks/Westerham 7.7% 0.7% 0.3% 0.1% n/a Other 18.6% 10.8% 18.8% 9.9% n/a Other Sub-Total 72.7% 77.6% 95.2% 87.8% TOTAL 100.0% 100.0% 100.0% 100.0%

Source: NEMS Household Survey June 2015 and NLP adjustments

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Table 8: 2023 Comparison Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2023 95.10 195.14 58.37 93.41 Zone 1 - Oxted 21.11 3.12 0.53 7.01 3.53 35.30 Zone 1 - Other 0.76 0.00 0.00 0.00 0.04 0.80 Zone 2 - Caterham 0.76 29.86 0.35 1.40 3.60 35.97 Zone 2 - Warlingham/Whyteleafe 1.71 8.59 0.00 0.00 1.14 11.44 Zone 2 -Other 0.38 1.17 0.00 0.00 0.08 1.63 Zone 3 - Lingfield 0.10 0.00 1.81 0.37 0.25 2.53 Zone 4 - Godstone 1.14 0.98 0.06 1.59 0.20 3.96 Zone 4 - Other 0.00 0.00 0.06 1.03 0.06 1.14 Tandridge District Total 25.96 43.71 2.80 11.40 8.90 92.77 Central London 2.09 6.63 1.58 1.12 n/a 11.42 Bromley 8.56 1.76 0.00 0.56 n/a 10.88 Crawley 8.18 5.27 22.65 34.56 n/a 70.66 Croydon 15.31 95.23 1.69 6.82 n/a 119.05 East Grinstead 2.09 0.20 17.04 4.39 n/a 23.72 Reigate and Banstead 7.89 19.90 1.46 25.22 n/a 54.48 Sevenoaks/Westerham 7.32 1.37 0.18 0.09 n/a 8.96 Other 17.69 21.08 10.97 9.25 n/a 58.99 Other Sub-Total 69.14 151.43 55.57 82.01 n/a 358.15 TOTAL 95.10 195.14 58.37 93.41 n/a 450.93

Source: Table 3 and 7

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Table 9: 2028 Comparison Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2028 116.91 239.88 71.75 114.82 Zone 1 - Oxted 25.95 3.84 0.65 8.61 4.34 43.39 Zone 1 - Other 0.94 0.00 0.00 0.00 0.05 0.98 Zone 2 - Caterham 0.94 36.70 0.43 1.72 4.42 44.21 Zone 2 - Warlingham/Whyteleafe 2.10 10.55 0.00 0.00 1.41 14.07 Zone 2 -Other 0.47 1.44 0.00 0.00 0.10 2.01 Zone 3 - Lingfield 0.12 0.00 2.22 0.46 0.31 3.11 Zone 4 - Godstone 1.40 1.20 0.07 1.95 0.24 4.87 Zone 4 - Other 0.00 0.00 0.07 1.26 0.07 1.41 Tandridge District Total 31.92 53.73 3.44 14.01 10.94 114.04 Central London 2.57 8.16 1.94 1.38 n/a 14.04 Bromley 10.52 2.16 0.00 0.69 n/a 13.37 Crawley 10.05 6.48 27.84 42.48 n/a 86.86 Croydon 18.82 117.06 2.08 8.38 n/a 146.35 East Grinstead 2.57 0.24 20.95 5.40 n/a 29.16 Reigate and Banstead 9.70 24.47 1.79 31.00 n/a 66.97 Sevenoaks/Westerham 9.00 1.68 0.22 0.11 n/a 11.01 Other 21.74 25.91 13.49 11.37 n/a 72.51 Other Sub-Total 84.99 186.15 68.31 100.81 n/a 440.27 TOTAL 116.91 239.88 71.75 114.82 n/a 554.31

Source: Table 3 and 7

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Table 10: 2033 Comparison Goods Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2033 143.05 293.52 87.80 140.50 Zone 1 - Oxted 31.76 4.70 0.79 10.54 5.31 53.09 Zone 1 - Other 1.14 0.00 0.00 0.00 0.06 1.20 Zone 2 - Caterham 1.14 44.91 0.53 2.11 5.41 54.10 Zone 2 - Warlingham/Whyteleafe 2.57 12.91 0.00 0.00 1.72 17.21 Zone 2 -Other 0.57 1.76 0.00 0.00 0.12 2.46 Zone 3 - Lingfield 0.14 0.00 2.72 0.56 0.38 3.81 Zone 4 - Godstone 1.72 1.47 0.09 2.39 0.30 5.96 Zone 4 - Other 0.00 0.00 0.09 1.55 0.09 1.72 Tandridge District Total 39.05 65.75 4.21 17.14 13.39 139.54 Central London 3.15 9.98 2.37 1.69 n/a 17.18 Bromley 12.87 2.64 0.00 0.84 n/a 16.36 Crawley 12.30 7.93 34.07 51.98 n/a 106.28 Croydon 23.03 143.24 2.55 10.26 n/a 179.07 East Grinstead 3.15 0.29 25.64 6.60 n/a 35.68 Reigate and Banstead 11.87 29.94 2.20 37.93 n/a 81.94 Sevenoaks/Westerham 11.01 2.05 0.26 0.14 n/a 13.47 Other 26.61 31.70 16.51 13.91 n/a 88.72 Other Sub-Total 104.00 227.77 83.59 123.36 n/a 538.71 TOTAL 143.05 293.52 87.80 140.50 n/a 678.26

Source: Table 3 and 7

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Table 11: Comparison Goods Floorspace 2015

Centre Sales Floorspace (sq.m net)

Oxted Town Centre 3,782 Oxted Food Stores (non-food) 448 Limpsfield 150 Caterham Valley Town Centre 4,310 Caterham Hill 1,395 Caterham Food Stores (non-food) 662 Warlingham 273 Sainsbury's Warlingham 712 Whyteleafe 99 Lingfield 347 Godstone 505 Smallfield 200 Tandridge District Total 12,883

Source: NLP Survey June 2015

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Table 12: Summary of Comparision Goods Expenditure 2015 to 2033

Centre 2015 2018 2023 2028 2033 Available Expenditure in Tandridge District (£m) Zone 1 - Oxted 28.23 31.06 36.10 44.37 54.29 Zone 2 - Caterham/Warlingham/Whyteleafe 41.08 45.19 49.04 60.28 73.76 Zone 3 - Lingfield 1.90 2.09 2.53 3.11 3.81 Zone 4 - Godstone/Smallfield 3.83 4.21 5.10 6.27 7.68 Total 75.03 82.54 92.77 114.04 139.54 Turnover of Existing Facilities (£m) Zone 1 - Oxted 28.23 30.40 34.40 38.92 44.03 Zone 2 - Caterham/Warlingham/Whyteleafe 41.08 44.23 50.05 56.62 64.06 Zone 3 - Lingfield 1.90 2.04 2.31 2.62 2.96 Zone 4 - Godstone/Smallfield 3.83 4.12 4.66 5.28 5.97 Total 75.03 80.80 91.42 103.43 117.03 Surplus/Defecit Expenditure (£m) Zone 1 - Oxted 0.00 0.65 1.70 5.45 10.26 Zone 2 - Caterham/Warlingham/Whyteleafe 0.00 0.95 -1.01 3.66 9.70 Zone 3 - Lingfield 0.00 0.04 0.22 0.50 0.85 Zone 4 - Godstone/Smallfield 0.00 0.09 0.44 1.00 1.71 Total 0.00 1.74 1.35 10.61 22.52

Source: Tables 5 to 11

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Table 13: Comparison Goods Floorspace Expenditure Capacity 2015 to 2033

Centre 2015 2018 2023 2028 2033

Turnover Density New Floorspace (£ per sq.m) £6,000 £6,461 £7,310 £8,271 £9,358

Floorspace Requirement (sq.m net) Zone 1 - Oxted 0 101 232 659 1,097 Zone 2 - Caterham/Warlingham/Whyteleafe 0 147 -138 443 1,037 Zone 3 - Lingfield 0 7 30 60 91 Zone 4 - Godstone/Smallfield 0 14 60 121 183 Total 0 269 185 1,283 2,406 Floorspace Requirement (sq.m gross) Zone 1 - Oxted 0 145 332 942 1,566 Zone 2 - Caterham/Warlingham/Whyteleafe 0 211 -196 632 1,481 Zone 3 - Lingfield 0 10 43 86 129 Zone 4 - Godstone/Smallfield 0 20 86 173 261 Total 0 385 264 1,832 3,438

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Appendix 4 Food & Beverage Capacity

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Table 1: Study Area Population

Zone 2011 2015 2018 2023 2028 2033

Zone 1 - Oxted 17,409 17,954 18,416 19,276 20,073 20,807 Zone 2 - Caterham 37,767 38,950 39,951 41,817 43,546 45,138 Zone 3 - Lingfield 10,363 10,688 10,962 11,474 11,949 12,386 Zone 4 - SW Tandridge 17,459 18,006 18,469 19,331 20,130 20,867 Total 82,998 85,598 87,798 91,898 95,698 99,198

Sources: Experian 2011 Census of Population and Tandridge SMHA ONA projections

Table 2: Food & Beverage Expenditure per person (£)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 1,456 1,513 1,614 1,722 1,837

Zone 2 - Caterham 1,359 1,413 1,507 1,608 1,715

Zone 3 - Lingfield 1,502 1,561 1,665 1,777 1,895

Zone 4 - SW Tandridge 1,347 1,400 1,493 1,593 1,699

Sources: Experian Local Expenditure 2013 (2013 prices) Growth Rates: 2.1% 2013-2014, 2.8% 2014-2015 and 1.3% p.a. from 2015

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Table 3: Total Food & Beverage Expenditure (£m)

Zone 2015 2018 2023 2028 2033

Zone 1 - Oxted 26.14 27.87 31.12 34.56 38.22

Zone 2 - Caterham 52.94 56.45 63.03 70.01 77.41

Zone 3 - Lingfield 16.05 17.12 19.11 21.23 23.47

Zone 4 - SW Tandridge 24.25 25.85 28.87 32.06 35.45

Total 119.38 127.28 142.12 157.87 174.56

Source: Tables 1 and 2

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Table 4: Base Year 2015 Food and Beverage Market Shares (%)

Zone 1 Zone 2 Zone 3 Zone 4 Centre % Inflow Oxted Caterham Lingfield SW Tandridge

Zone 1 - Oxted 49.9% 3.2% 2.8% 12.0% 10.0% Zone 1 - Other 4.9% 0.3% 0.0% 0.0% 5.0% Zone 2 - Caterham 0.0% 27.4% 0.0% 0.2% 10.0% Zone 2 - Warlingham 2.2% 16.8% 0.0% 0.4% 5.0% Zone 2 - Whyteleafe 0.0% 5.1% 0.0% 0.2% 5.0% Zone 2 - Other 0.2% 2.0% 0.0% 0.0% 5.0% Zone 3 - Lingfield 5.2% 0.7% 30.6% 5.9% 10.0% Zone 3 - Other 0.0% 0.0% 10.3% 0.9% 5.0% Zone 4 - SW Tandridge 2.3% 6.4% 5.3% 32.1% 5.0% Tandridge District Total 64.7% 61.9% 49.0% 51.7% Central London 5.2% 10.1% 5.1% 5.5% n/a Croydon 0.4% 10.9% 0.0% 0.0% n/a Crawley 1.0% 0.2% 9.6% 2.3% n/a East Grinstead 0.4% 0.0% 14.5% 4.0% n/a Reigate and Banstead 0.4% 6.9% 0.0% 23.5% n/a Sevenoaks 5.4% 0.2% 0.0% 0.0% n/a Westerham 7.9% 0.2% 0.6% 0.4% n/a Other 14.6% 9.6% 21.2% 12.6% n/a Other Sub-Total 35.3% 38.1% 51.0% 48.3% TOTAL 100.0% 100.0% 100.0% 100.0%

Source: NEMS Household Survey June 2015

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Table 5: Base Year 2015 Food & Beverage Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2015 26.14 52.94 16.05 24.25 Zone 1 - Oxted 13.04 1.69 0.45 2.91 2.01 20.11 Zone 1 - Other 1.28 0.16 0.00 0.00 0.08 1.52 Zone 2 - Caterham 0.00 14.51 0.00 0.05 1.62 16.17 Zone 2 - Warlingham 0.58 8.89 0.00 0.10 0.50 10.07 Zone 2 - Whyteleafe 0.00 2.70 0.00 0.05 0.14 2.89 Zone 2 - Other 0.05 1.06 0.00 0.00 0.06 1.17 Zone 3 - Lingfield 1.36 0.37 4.91 1.43 0.90 8.97 Zone 3 - Other 0.00 0.00 1.65 0.22 0.10 1.97 Zone 4 - SW Tandridge 0.60 3.39 0.85 7.78 0.66 13.29 Tandridge District Total 16.91 32.77 7.87 12.54 6.07 76.15 Central London 1.36 5.35 0.82 1.33 n/a 8.86 Croydon 0.10 5.77 0.00 0.00 n/a 5.88 Crawley 0.26 0.11 1.54 0.56 n/a 2.47 East Grinstead 0.10 0.00 2.33 0.97 n/a 3.40 Reigate and Banstead 0.10 3.65 0.00 5.70 n/a 9.46 Sevenoaks 1.41 0.11 0.00 0.00 n/a 1.52 Westerham 2.06 0.11 0.10 0.10 n/a 2.36 Other 3.82 5.08 3.40 3.06 n/a 15.36 Other Sub-Total 9.23 20.17 8.19 11.71 n/a 49.30 TOTAL 26.14 52.94 16.05 24.25 n/a 125.45

Source: Table 3 and 4

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Table 6: 2018 Food & Beverage Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2018 27.87 56.45 17.12 25.85 Zone 1 - Oxted 13.91 1.81 0.48 3.10 2.14 21.44 Zone 1 - Other 1.37 0.17 0.00 0.00 0.08 1.62 Zone 2 - Caterham 0.00 15.47 0.00 0.05 1.72 17.24 Zone 2 - Warlingham 0.61 9.48 0.00 0.10 0.54 10.74 Zone 2 - Whyteleafe 0.00 2.88 0.00 0.05 0.15 3.08 Zone 2 - Other 0.06 1.13 0.00 0.00 0.06 1.25 Zone 3 - Lingfield 1.45 0.40 5.24 1.53 0.96 9.56 Zone 3 - Other 0.00 0.00 1.76 0.23 0.11 2.10 Zone 4 - SW Tandridge 0.64 3.61 0.91 8.30 0.71 14.17 Tandridge District Total 18.03 34.94 8.39 13.37 6.47 81.20 Central London 1.45 5.70 0.87 1.42 n/a 9.45 Croydon 0.11 6.15 0.00 0.00 n/a 6.26 Crawley 0.28 0.11 1.64 0.59 n/a 2.63 East Grinstead 0.11 0.00 2.48 1.03 n/a 3.63 Reigate and Banstead 0.11 3.89 0.00 6.08 n/a 10.08 Sevenoaks 1.50 0.11 0.00 0.00 n/a 1.62 Westerham 2.20 0.11 0.10 0.10 n/a 2.52 Other 4.07 5.42 3.63 3.26 n/a 16.37 Other Sub-Total 9.84 21.51 8.73 12.49 n/a 52.56 TOTAL 27.87 56.45 17.12 25.85 n/a 133.76

Source: Table 3 and 4

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Table 7: Future Post 2018 Food and Beverage Market Shares (%)

Zone 1 Zone 2 Zone 3 Zone 4 Centre % Inflow Oxted Caterham Lingfield SW Tandridge

Zone 1 - Oxted 49.3% 2.9% 2.8% 12.0% 10.0% Zone 1 - Other 4.9% 0.3% 0.0% 0.0% 5.0% Zone 2 - Caterham 0.0% 24.2% 0.0% 0.2% 10.0% Zone 2 - Warlingham 2.2% 16.8% 0.0% 0.4% 5.0% Zone 2 - Whyteleafe 0.0% 5.1% 0.0% 0.2% 5.0% Zone 2 - Other 0.2% 2.0% 0.0% 0.0% 5.0% Zone 3 - Lingfield 5.2% 0.7% 30.6% 5.9% 10.0% Zone 3 - Other 0.0% 0.0% 10.3% 0.9% 5.0% Zone 4 - SW Tandridge 2.3% 6.4% 5.3% 32.1% 5.0% Tandridge District Total 64.1% 58.4% 49.0% 51.7% Central London 5.2% 9.1% 5.1% 5.5% n/a Croydon 1.0% 17.4% 0.0% 0.0% n/a Crawley 1.0% 0.2% 9.6% 2.3% n/a East Grinstead 0.4% 0.0% 14.5% 4.0% n/a Reigate and Banstead 0.4% 6.2% 0.0% 23.5% n/a Sevenoaks 5.4% 0.2% 0.0% 0.0% n/a Westerham 7.9% 0.2% 0.6% 0.4% n/a Other 14.6% 8.3% 21.2% 12.6% n/a Other Sub-Total 35.9% 41.6% 51.0% 48.3% TOTAL 100.0% 100.0% 100.0% 100.0%

Source: NEMS Household Survey June 2015 and NLP adjustments

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Table 8: 2023 Food & Beverage Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2023 31.12 63.03 19.11 28.87 Zone 1 - Oxted 15.34 1.83 0.54 3.46 2.35 23.52 Zone 1 - Other 1.52 0.19 0.00 0.00 0.09 1.80 Zone 2 - Caterham 0.00 15.25 0.00 0.06 1.70 17.01 Zone 2 - Warlingham 0.68 10.59 0.00 0.12 0.60 11.99 Zone 2 - Whyteleafe 0.00 3.21 0.00 0.06 0.17 3.44 Zone 2 - Other 0.06 1.26 0.00 0.00 0.07 1.39 Zone 3 - Lingfield 1.62 0.44 5.85 1.70 1.07 10.68 Zone 3 - Other 0.00 0.00 1.97 0.26 0.12 2.35 Zone 4 - SW Tandridge 0.72 4.03 1.01 9.27 0.79 15.82 Tandridge District Total 19.95 36.81 9.36 14.92 6.96 88.00 Central London 1.62 5.74 0.97 1.59 n/a 9.92 Croydon 0.31 10.97 0.00 0.00 n/a 11.28 Crawley 0.31 0.13 1.83 0.66 n/a 2.94 East Grinstead 0.12 0.00 2.77 1.15 n/a 4.05 Reigate and Banstead 0.12 3.91 0.00 6.78 n/a 10.82 Sevenoaks 1.68 0.13 0.00 0.00 n/a 1.81 Westerham 2.46 0.13 0.11 0.12 n/a 2.81 Other 4.54 5.23 4.05 3.64 n/a 17.46 Other Sub-Total 11.17 26.22 9.75 13.94 n/a 61.08 TOTAL 31.12 63.03 19.11 28.87 n/a 149.08

Source: Table 3 and 7

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Table 9: 2028 Food & Beverage Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge Expenditure 2028 34.56 70.01 21.23 32.06 Zone 1 - Oxted 17.04 2.03 0.59 3.85 2.61 26.12 Zone 1 - Other 1.69 0.21 0.00 0.00 0.10 2.00 Zone 2 - Caterham 0.00 16.94 0.00 0.06 1.89 18.90 Zone 2 - W arlingham 0.76 11.76 0.00 0.13 0.67 13.32 Zone 2 - W hyteleafe 0.00 3.57 0.00 0.06 0.19 3.83 Zone 2 - Other 0.07 1.40 0.00 0.00 0.08 1.55 Zone 3 - Lingfield 1.80 0.49 6.50 1.89 1.19 11.86 Zone 3 - Other 0.00 0.00 2.19 0.29 0.13 2.61 Zone 4 - SW Tandridge 0.79 4.48 1.13 10.29 0.88 17.57 Tandridge District Total 22.16 40.89 10.40 16.58 7.73 97.75 Central London 1.80 6.37 1.08 1.76 n/a 11.01 Croydon 0.35 12.18 0.00 0.00 n/a 12.53 Crawley 0.35 0.14 2.04 0.74 n/a 3.26 East Grinstead 0.14 0.00 3.08 1.28 n/a 4.50 Reigate and Banstead 0.14 4.34 0.00 7.54 n/a 12.01 Sevenoaks 1.87 0.14 0.00 0.00 n/a 2.01 Westerham 2.73 0.14 0.13 0.13 n/a 3.13 Other 5.05 5.81 4.50 4.04 n/a 19.40 Other Sub-Total 12.41 29.12 10.83 15.49 n/a 67.85 TOTAL 34.56 70.01 21.23 32.06 n/a 165.60

Source: Table 3 and 7

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Table 10: 2033 Food & Beverage Expenditure (£m)

Zone 1 Zone 2 Zone 3 Zone 4 Centre/Facility Inflow Total Oxted Caterham Lingfield SW Tandridge

Expenditure 2033 38.22 77.41 23.47 35.45 Zone 1 - Oxted 18.84 2.24 0.66 4.25 2.89 28.89 Zone 1 - Other 1.87 0.23 0.00 0.00 0.11 2.22 Zone 2 - Caterham 0.00 18.73 0.00 0.07 2.09 20.89 Zone 2 - Warlingham 0.84 13.01 0.00 0.14 0.74 14.72 Zone 2 - Whyteleafe 0.00 3.95 0.00 0.07 0.21 4.23 Zone 2 - Other 0.08 1.55 0.00 0.00 0.09 1.71 Zone 3 - Lingfield 1.99 0.54 7.18 2.09 1.31 13.11 Zone 3 - Other 0.00 0.00 2.42 0.32 0.14 2.88 Zone 4 - SW Tandridge 0.88 4.95 1.24 11.38 0.97 19.43 Tandridge District Total 24.50 45.21 11.50 18.33 8.55 108.09 Central London 1.99 7.04 1.20 1.95 n/a 12.18 Croydon 0.38 13.47 0.00 0.00 n/a 13.85 Crawley 0.38 0.15 2.25 0.82 n/a 3.61 East Grinstead 0.15 0.00 3.40 1.42 n/a 4.97 Reigate and Banstead 0.15 4.80 0.00 8.33 n/a 13.28 Sevenoaks 2.06 0.15 0.00 0.00 n/a 2.22 Westerham 3.02 0.15 0.14 0.14 n/a 3.46 Other 5.58 6.43 4.98 4.47 n/a 21.45 Other Sub-Total 13.72 32.20 11.97 17.12 n/a 75.02 TOTAL 38.22 77.41 23.47 35.45 n/a 183.11

Source: Table 3 and 7

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Table 11: Food and Beverage Oultets 2015

No. Class A3 No. Class A4 No. Class A5 Centre Total Cafés/Restaurants Pubs/Bars Takeaways

Oxted/Limpfield 12 3 3 18 Caterham/Caterham Hill 17 2 9 28 W arlingham 5 2 2 9 W hyteleafe 3 0 3 6 Lingfield 8 2 3 13 Godstone 3 3 0 6 Tandridge District Total 48 12 20 80

Source: NLP Survey June 2015

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Table 12: Summary of Food and Beverage Expenditure 2015 to 2033

Centre 2015 2018 2023 2028 2033 Available Expenditure in Tandridge District (£m) Zone 1 - Oxted 21.62 23.05 25.32 28.13 31.10 Zone 2 - Caterham 30.30 32.31 33.84 37.58 41.56 Zone 3 - Lingfield 10.94 11.66 13.02 14.47 16.00 Zone 4 - SW Tandridge District 13.29 14.17 15.82 17.57 19.43 Total 76.15 81.20 88.00 97.75 108.09 Turnover of Existing Facilities (£m) Zone 1 - Oxted 21.62 22.28 23.41 24.61 25.86 Zone 2 - Caterham 30.30 31.22 32.81 34.49 36.25 Zone 3 - Lingfield 10.94 11.27 11.85 12.45 13.09 Zone 4 - SW Tandridge District 13.29 13.69 14.39 15.12 15.89 Total 76.15 78.46 82.46 86.67 91.09 Surplus/Defecit Expenditure (£m) Zone 1 - Oxted 0.00 0.78 1.91 3.52 5.24 Zone 2 - Caterham 0.00 1.09 1.02 3.10 5.31 Zone 3 - Lingfield 0.00 0.39 1.18 2.02 2.91 Zone 4 - SW Tandridge District 0.00 0.48 1.43 2.45 3.54 Total 0.00 2.74 5.54 11.08 17.00

Source: Tables 5 to 11

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Table 13: Food and Bverage Floorspace Expenditure Capacity 2015 to 2033

Centre 2015 2018 2023 2028 2033

Turnover Density New Floorspace (£ per sq.m) £5,000 £5,152 £5,414 £5,690 £5,981

Floorspace Requirement (sq.m gross) Zone 1 - Oxted 0 151 353 619 876 Zone 2 - Caterham 0 211 188 544 888 Zone 3 - Lingfield 0 76 217 354 487 Zone 4 - SW Tandridge District 0 93 264 430 591

Total 0 531 1,023 1,947 2,842

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Appendix 5 Town Centre Audits

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A. Caterham Valley Town Centre

Caterham Valley is one of two town centres within Tandridge District and is located in the north west of the District, to the north of Oxted. Caterham Valley provides key services and shopping for the northern part of the district. The town centre is centred around the railway station and has a relatively traditional street scape with a mix of multiple and independent outlets. The key roles of Caterham Valley include:

• Convenience shopping: main and top up food and grocery shopping facilities. The centre has a number of small and medium sized supermarkets including Co-op, Waitrose and Morrison’s. These food stores are supported by a reasonable selection of small specialist food shops including bakers, newsagents and a health food store.

• Comparison shopping: there is a mix of national multiple retailers and independent traders. The national multiple retailers include Boots, Superdrug, Dorothy Perkins and WHSmiths, and the large independents including William Hill furniture shop.

• Services: provides a good range and choice of services including high street banks, estate agents, hairdressers, cafés, restaurants and takeaways.

Mix of Uses and Retailer Occupation

Caterham Valley has a total of 135 retail/service units (excluding upper floor only uses). The diversity of uses present in Caterham Valley in terms of the number of ground floor units is set out in Table A.1, compared against the national average.

Table A.1 Caterham Valley Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Caterham Valley % UK Average (1) Comparison Retail 45 33.3 35.8 Convenience Retail 10 7.4 8.4 A1 Services (2) 17 12.6 12.3 A2 Services 19 14.1 10.75 A3/A5 26 19.3 14.92 A4 pubs/bar 2 1.5 4.46 Betting Offices 1 0.7 1.53 Vacant 15 11.1 11.84 Total 135 100.0 100.0

Source: NLP 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

Caterham Valley has a proportion of comparison and convenience shops very slightly below the national average. The centre has a good provision of non- retail services with a proportion of restaurants/cafes and takeaways and A2 services much higher than the national average. This mix reflects Caterham

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Valley’s position within the shopping hierarchy, with a focus on lower order comparison and servicing day to day needs.

There were 15 vacant retail units within Caterham Valley at the time of the NLP 2015 survey, a vacancy rate of 11.1%, which is slightly lower than the national average of 11.8%.

Retailer Representation

Caterham Valley has a reasonable selection of comparison shops (45) reflecting its size and role in the shopping hierarchy in the District. Table A.2 provides a breakdown of comparison shop units by category compared with the national average.

Table A.2 Caterham Valley Breakdown of Comparison Units

Caterham Valley Type of Unit % UK Average* Units % Clothing and footwear 6 13.3 26.01 Furniture, carpets and textiles 4 8.9 6.52 Booksellers, arts, crafts and stationers 5 11.1 9.27 Electrical, gas, music and photography 4 8.9 9.09 DIY, hardware and homewares 3 6.7 8.33 China, glass, gifts and fancy goods 1 2.2 5.29 Cars, motorcycles and motor access 1 2.2 0.53 Chemists, drug stores and opticians 6 13.3 10.03 Variety, department and catalogue 0 0.0 1.52 Florists, nurserymen and seedsmen 2 4.4 2.19 Toys, hobby, cycle and sport 3 6.7 5.14 Jewellers 3 6.7 4.91 Charity/second hand shops 6 13.3 8.8 Other comparison retailers 1 2.2 2.37 Total 45 100 100

Source: NLP 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

The centre provides all of the Goad comparison shop categories apart from variety, department and catalogue stores. The town centre has a good provision of pharmacies and opticians, charity/second hand shops, jewellers and furniture/carpets/textiles shops. However the choice of shops in most other categories is limited, especially clothing and footwear which is significantly below the national average.

Service Uses

Caterham Valley has a good range of non-retail service uses, with all categories well represented (see Table A.3). The mix of service uses is similar to the national average, although the centre has a higher proportion of

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restaurants/cafes and estate agents/valuers. There is an under provision of pubs/bars, betting offices, travel agents and dry cleaners/launderettes. The wide range of services in Caterham Valley reflects its day to day shopping and service role.

Table A.3 Caterham Valley Analysis of Selected Service Uses

Caterham Valley Type of Unit % UK Average* Units % Restaurants/cafés 17 29.3 22.46 Fast food/takeaways 9 15.5 14.68 Pubs/bars 2 3.4 11.11 Banks/other financial services 7 12.1 11.82 Betting shops/casinos 1 1.7 3.8 Estate agents/valuers 8 13.8 9.14 Travel agents 1 1.7 2.24 Hairdressers/beauty parlours 12 20.7 22.69 Laundries/dry cleaners 1 1.7 2.06 Sub-Total 58 100.0 100.0 Other A1 Retail Services 7 Total 65

Source: NLP 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

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B. Oxted Town Centre

Oxted is the second largest shopping and commercial centre within Tandridge District (based on number of retail units) and is located in the north of the District. It is a designated town centre, along with Caterham Valley.

The key roles of Oxted include:

• Convenience shopping: Co-op, Sainsbury’s, Waitrose and Morrison’s supermarkets supported by a small selection of independent specialists including a butcher, off-licence and newsagents;

• Comparison shopping: predominantly small independent retailers and a number of charity shops;

• Services: provides a very good range and choice of services.

Mix of Uses and Occupier Representation

Oxted has a total of 128 retail/service uses. The diversity of uses in Oxted town centre in terms of the number of units is set out in Table B.1, compared against the national average.

Table B.1 Oxted Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Oxted % UK Average (1) Comparison Retail 62 48.4 35.8 Convenience Retail 10 7.8 8.4 A1 Services (2) 16 12.5 12.3 A2 Services 19 14.8 10.75 A3/A5 15 11.7 14.92 A4 pubs/bar 1 0.8 4.46 Betting Offices 1 0.8 1.53 Vacant 4 3.1 11.84 Total 128 100 100.0

Source: NLP 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

Oxted has a lower proportion of convenience shops when compared with the national average, and significantly higher proportions of comparison shops. This mix of uses is atypical for small town centres that serve local shopping/service needs. The vacancy rate at 3.1% is significantly below the national average, as is the proportion of pubs/bars and restaurants, cafes and takeaways.

Retailer Representation

Oxted has a large selection of comparison shops (62) relative to its size. Table B.2 provides a breakdown of comparison shop units by category. Oxted provides all of the Goad Plan comparison categories, except for cars/ motorcycles and motor access. The choice of shops is good, with a higher proportion of furniture/carpet/textile, toys/hobby/cycle/sport and charity/second

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hand retailers compared with the national average. The provision of clothing/footwear and electrical/gas/music/photography retailers is below the national average.

Table B.2 Oxted Breakdown of Comparison Units

Oxted Type of Unit % UK Average* Units % Clothing and footwear 14 22.6 26.01 Furniture, carpets and textiles 5 8.1 6.52 Booksellers, arts, crafts and stationers 6 9.7 9.27 Electrical, gas, music and photography 3 4.8 9.09 DIY, hardware and homewares 5 8.1 8.33 China, glass, gifts and fancy goods 2 3.2 5.29 Cars, motorcycles and motor access 0 0 0.53 Chemists, drug stores and opticians 5 8.1 10.03 Variety, department and catalogue 1 1.6 1.52 Florists, nurserymen and seedsmen 2 3.2 2.19 Toys, hobby, cycle and sport 5 8.1 5.14 Jewellers 2 3.2 4.91 Charity/second hand shops 7 11.3 8.8 Other comparison retailers 5 8.1 2.37 Total 62 100 100

Source: NLP 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

Service Uses

Oxted has a good range of non-retail service uses, with all categories represented as shown in Table B.3. The provision of restaurants/cafes, banks/other financial services and estate agents/valuers is particularly good and above the national average. There is a large under provision of fast food/takeaways and pubs/bars.

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Table B.3 Oxted Analysis of Selected Service Uses

Oxted Type of Unit % UK Average* Units % Restaurants/cafés 12 25.0 22.46 Fast food/takeaways 3 6.3 14.68 Pubs/bars 1 2.1 11.11 Banks/other financial services 12 25.0 11.82 Betting shops/casinos 1 2.1 3.8 Estate agents/valuers 6 12.5 9.14 Travel agents 1 2.1 2.24 Hairdressers/beauty parlours 11 22.9 22.69 Laundries/dry cleaners 1 2.1 2.06 Sub-Total 48 100 100.0 Other A1 Retail Services 4 Total 52

Source: NLP survey March 2014 *UK average for all town centres surveyed by Goad Plans (March 2014)

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C. Caterham Hill Local Centre

Caterham Hill is a local centre providing localised services for the community and is situated approximately 1.5 km north east of Caterham Valley town centre.

The key roles of Caterham Hill include:

• Convenience shopping: including a Co-op and Budgen’s supermarket. These provide a predominantly top up shopping role.

• Comparison shopping: the centre comprises a range of independent retailers, with a high number of household/homewares retailers.

• Services: provides a range and choice of services estate agents, hairdressers, cafés, restaurants, and takeaways;

Mix of Uses and Occupier Representation

Caterham Hill has a total of 62 retail/service uses. The diversity of uses present in terms of the number of units is set out in Table C.1, compared against the national average.

Table C.1 Caterham Hill Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Caterham Hill % UK Average (1) Comparison Retail 25 40.3 35.8 Convenience Retail 8 12.9 8.4 A1 Services (2) 9 14.5 12.3 A2 Services 2 3.2 10.75 A3/A5 6 9.7 14.92 A4 pubs/bar 4 6.5 4.46 Betting Offices 1 1.6 1.53 Vacant 7 11.3 11.84 Total 62 100 100.0

Source: NLP survey June 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

The centre’s mix of units differs from the national average. There is a higher proportion of comparison and convenience retailers compared with the national average and a lower provision of restaurants/cafes and A2 services. This is atypical of what would be expected of a centre of this size and position in the retail hierarchy.

There were seven vacant retail units within Caterham Hill at the time of NLP’s survey. The vacancy rate is in line with the national average.

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Retailer Representation

Caterham Hill has a good selection of comparison shops (25), which is not what would be expected given its overall size and its service centre role in the retail hierarchy. Table C.2 provides a breakdown of comparison shop units by category.

Table C.2 Caterham Hill Breakdown of Comparison Units

Caterham Hill Type of Unit % UK Average* Units % Clothing and footwear 3 12.0 25.0 Furniture, carpets and textiles 3 12.0 7.4 Booksellers, arts, crafts and stationers 2 8.0 10.6 Electrical, gas, music and photography 2 8.0 9.4 DIY, hardware and homewares 6 24.0 6.4 China, glass, gifts and fancy goods 0 0.0 4.6 Cars, motorcycles and motor access 1 4.0 1.3 Chemists, drug stores and opticians 1 4.0 10.0 Variety, department and catalogue 0 0.0 1.6 Florists, nurserymen and seedsmen 1 4.0 2.3 Toys, hobby, cycle and sport 3 12.0 5.2 Jewellers 0 0.0 5.0 Charity/second hand shops 0 0.0 8.4 Other comparison retailers 3 12.0 2.9 Total 25 100 100.0

Source: NLP survey June 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

The centre does not provide any China/glass/gifts/fancy goods, Variety, department and catalogue, Jewellers and Charity/second hand shops. There is a high proportion of furniture/carpets/textile, DIY/hardware/homeware, and toys/hobby/cycle/sport retailers.

Service Uses

Caterham Hill has an acceptable range of non-retail service uses, with all categories represented apart from banks/other financial services and travel agents (see Table C.3).

There is a lower than average provision of restaurants/cafes and hairdressers/beauty parlours. This is surprising given the centre’s role within the retail hierarchy. There is a much higher than average proportion of pubs/bars and laundries/dry cleaners, which is more in line with what would be expected for a centre of this size and role.

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Table C.3 Caterham Hill Analysis of Selected Service Uses

Caterham Hill Type of Unit % UK Average* Units % Restaurants/cafés 3 16.7 22.46 Fast food/takeaways 3 16.7 14.68 Pubs/bars 4 22.2 11.11 Banks/other financial services 0 0.0 11.82 Betting shops/casinos 1 5.6 3.8 Estate agents/valuers 2 11.1 9.14 Travel agents 0 0.0 2.24 Hairdressers/beauty parlours 3 16.7 22.69 Laundries/dry cleaners 2 11.1 2.06 Sub-Total 18 100 100.0 Other A1 Retail Services 4 Total 22

Source: NLP June 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

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D. Lingfield Local Centre

Lingfield is a local centre located in the far south of Tandridge District, providing localised services for the community.

The key roles of Lingfield include:

• Convenience shopping: including a Co-op and Costcutter. These provide a predominantly top up shopping role.

• Comparison shopping: the centre comprises a small number of independent retailers, along with a Boots.

• Services: provides a range and choice of services estate agents, hairdressers, cafés, restaurants, and takeaways;

Mix of Uses and Occupier Representation

Lingfield has a total of 62 retail/service uses. The diversity of uses present in terms of the number of units is set out in Table D.1, compared against the national average.

Table D.1 Lingfield Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Lingfield % UK Average (1) Comparison Retail 7 14.3 35.8 Convenience Retail 5 10.2 8.4 A1 Services (2) 10 20.4 12.3 A2 Services 4 8.2 10.75 A3/A5 10 20.4 14.92 A4 pubs/bar 2 4.1 4.46 Betting Offices 3 6.1 1.53 Vacant 8 16.3 11.84 Total 49 100 100.0

Source: NLP June 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

The centre’s mix of units differs from the national average. There is a much lower proportion of comparison retailers compared with the national average and a higher proportion of convenience and service uses. This is typical for a centre of this size and position in the retail hierarchy.

There were eight vacant retail units within Caterham Valley at the time of NLP’s survey. The vacancy rate of this centre is significantly higher than the national average.

Retailer Representation

Lingfield has a poor selection of comparison shops (7), however this is to be expected given its service centre role in the retail hierarchy. Table D.2 provides a breakdown of comparison shop units by category.

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Table D.2 Lingfield Breakdown of Comparison Units

Caterham Hill Type of Unit % UK Average* Units % Clothing and footwear 0 0.0 25.0 Furniture, carpets and textiles 0 0.0 7.4 Booksellers, arts, crafts and stationers 1 14.3 10.6 Electrical, gas, music and photography 0 0.0 9.4 DIY, hardware and homewares 2 28.6 6.4 China, glass, gifts and fancy goods 1 14.3 4.6 Cars, motorcycles and motor access 0 0.0 1.3 Chemists, drug stores and opticians 2 28.6 10.0 Variety, department and catalogue 0 0.0 1.6 Florists, nurserymen and seedsmen 0 0.0 2.3 Toys, hobby, cycle and sport 1 14.3 5.2 Jewellers 0 0.0 5.0 Charity/second hand shops 0 0.0 8.4 Other comparison retailers 0 0.0 2.9 Total 7 100 100.0

Source: NLP survey June 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

The centre only provides booksellers/arts/crafts/stationers, DIY/hardware/homewares, China/glass/gifts/fancy goods, Chemists/drug stores/opticians and Toys/hobby/cycle/sport retailers.

Service Uses

Lingfield has a good range of non-retail service uses, with all categories represented apart from banks/other financial services and travel agents (see Table D.3).

The proportion of restaurants/cafes is significantly above the national average, as is the proportion of estate agents/valuers and hairdressers/beauty parlours. There is a lower than average provision of fast foods/takeaways, pubs/bars and laundries/dry cleaners.

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Table D.3 Lingfield Analysis of Selected Service Uses

Lingfield Type of Unit % UK Average* Units % Restaurants/cafés 8 30.8 22.46 Fast food/takeaways 3 11.5 14.68 Pubs/bars 2 7.7 11.11 Banks/other financial services 0 0.0 11.82 Betting shops/casinos 1 3.8 3.8 Estate agents/valuers 4 15.4 9.14 Travel agents 0 0.0 2.24 Hairdressers/beauty parlours 7 26.9 22.69 Laundries/dry cleaners 1 3.8 2.06 Sub-Total 26 100 100.0 Other A1 Retail Services 3 Total 29

Source: NLP June 2015 *UK average for all town centres surveyed by Goad Plans (June 2015)

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E. Other Local Centres

Warlingham

Warlingham is a local centre located in the north of the district, approximately 2.5 km north of Caterham town centre. The centre is served by a Co-op and Londis supermarkets and a cluster of shops and services (34 units) centred around The Green.

The diversity of uses present in terms of the number of units is set out in Table E.1, compared against the national average.

Table E.1 Warlingham Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Warlingham % UK Average (1) Comparison Retail 7 20.6 35.8 Convenience Retail 5 14.7 8.4 A1 Services (2) 8 23.5 12.3 A2 Services 4 11.8 10.75 A3/A5 7 20.6 14.92 A4 pubs/bar 2 5.9 4.46 Betting Offices 1 2.9 1.53 Vacant 0 0.0 11.84 Total 34 100 100.0

Source: NLP June 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

The proportion of convenience retailers is significantly above the national average as is the number of retail services and restaurants/cafes and takeaways. This is to be expected given the centres convenience and service role within the retail hierarchy. The proportion of comparison retailers is significantly below the national average. The vacancy rate at 0% highlights very strong demand for retail units and signals a healthy local centre.

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Tandridge Retail and Leisure Study : Final Report

Whyteleafe

Whyteleafe is a local centre located in the north of the district, approximately 1 km north-west of Warlingham. The centre is served by a Londis supermarket and a cluster of shops and services (25 units) along Godstone Road.

The diversity of uses present in terms of the number of units is set out in Table E.2, compared against the national average.

Table E.2 Whyteleafe Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Whyteleafe % UK Average (1) Comparison Retail 4 16.0 35.8 Convenience Retail 4 16.0 8.4 A1 Services (2) 5 20.0 12.3 A2 Services 1 4.0 10.75 A3/A5 6 24.0 14.92 A4 pubs/bar 0 0.0 4.46 Betting Offices 1 4.0 1.53 Vacant 4 16.0 11.84 Total 25 100 100.0

Source: NLP June 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

As expected for a local centre, the proportion of convenience retailers, retail services and restaurants/cafes is above the national average and the proportion of comparison retailers is significantly below the average. There were four vacant units identified during the survey, giving a high vacancy rate of 16%, signifying poor demand.

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Tandridge Retail and Leisure Study : Final Report

Godstone

Godstone is a village centre located in the north of the district, approximately 2.5 km south of Caterham. The centre is served by a small Londis supermarket providing predominantly top-up shopping and a cluster of shops and services (22 units) centred along High Street and Needles Bank.

The diversity of uses present in terms of the number of units is set out in Table E.3, compared against the national average.

Table E.3 Godstone Use Class Mix by Unit

Units % of Total Number of Units Type of Unit 2015 Godstone % UK Average (1) Comparison Retail 8 36.4 35.8 Convenience Retail 1 4.5 8.4 A1 Services (2) 3 13.6 12.3 A2 Services 3 13.6 10.75 A3/A5 3 13.6 14.92 A4 pubs/bar 3 13.6 4.46 Betting Offices 0 0.0 1.53 Vacant 1 4.5 11.84 Total 22 100 100.0

Source: NLP June 2015 (1) UK average for all town centres surveyed by Goad Plans (June 2015) (2) incl. hairdressers, travel agents and other Class A1 uses not selling comparison/convenience goods

Godstone has a provision of comparison retailers slightly above the national average, a low provision of convenience retail and a provision of services largely in line with the national average. The comparison retail is rather specialist, with half of the comparison units selling either DIY, bridal wear or antiques.

There was only one vacant unit identified during the survey, giving a low vacancy rate of 4.5%, signifying strong demand for retail units within the centre.

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Appendix 6 Household Survey Results

9217520v5 P113

P114 9217520v5 by Zone Tandridge Household Survey Page 42 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q01 Where did you last undertake your household’s main food and grocery shopping?

Aldi, Addington Road, 1.0% 7 0.4% 1 1.9% 6 0.0% 0 0.0% 0 Croydon, CR2 8LE Aldi, London Road, East 4.5% 32 0.0% 0 0.0% 0 24.0% 21 7.2% 11 Grinstead, RH19 1HA Asda, Marlowe Way, 0.2% 1 0.0% 0 0.2% 1 0.6% 1 0.0% 0 Croydon, CR0 4XS Asda, Reigate Road, 0.4% 3 0.5% 1 0.6% 2 0.0% 0 0.0% 0 Tadworth, KT20 5NZ Co-operative Food, High 0.5% 3 0.0% 0 0.0% 0 3.1% 3 0.4% 1 Street, Lingfield, RH7 6AA Co-operative Food, Raglan 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Precinct, Townend Road, Caterham, CR3 5UG Co-operative Food, The 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Parade, Redehall Road, Smallfield, Horley, RH6 9PY Iceland, Queens Walk, East 0.7% 5 0.0% 0 0.0% 0 4.8% 4 0.4% 1 Grinstead, RH19 4DW Iceland, Victoria Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Horley, RH6 7PZ Lidl, London Road, 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2JD Lidl, Parkway, Croydon, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 CR0 0LA Lidl, Victoria Road, Horley, 1.0% 7 0.4% 1 0.0% 0 0.6% 1 4.2% 6 RH6 7AB M&S Foodhall, The Belfry, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 High Street, Redhill, RH1 1RW M&S Simply Food, High 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.5% 2 Street, Reigate, RH2 9AE Morrisons, Bell Street, 0.3% 2 0.0% 0 0.4% 1 0.0% 0 0.4% 1 Reigate, RH2 7BA Morrisons, Church Walk, 10.8% 76 0.0% 0 22.7% 73 0.0% 0 2.2% 3 Caterham, CR3 6RT Morrisons, East Hill, 16.9% 119 51.2% 76 1.9% 6 4.7% 4 22.5% 33 Limpsfield, Oxted, RH8 9AE Morrisons, Fiveways Retail 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Park, Purley Way, Croydon, CR0 4NZ Morrisons, Pegler Way, High 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Street, Crawley, RH10 1BZ Sainsbury's Local, Station 0.3% 2 0.9% 1 0.0% 0 0.0% 0 0.4% 1 Road East, Limpsfield, Oxted, RH8 0QA Sainsbury's, Brooklands 4.9% 35 0.0% 0 0.0% 0 29.9% 26 5.7% 8 Way, East Grinstead, RH19 1DD Sainsbury's, Crawley 0.2% 2 0.0% 0 0.0% 0 1.3% 1 0.4% 1 Avenue, Crawley Avenue, Crawley, RH10 8NF Sainsbury's, Limpsfield 15.6% 110 14.6% 21 26.7% 85 0.0% 0 1.9% 3 Road, Warlingham, CR6 9DY Sainsbury's, London Road, 3.9% 28 0.0% 0 0.4% 1 0.0% 0 17.9% 26 Redhill, RH1 1NN Sainsbury's, Otford Road, 0.8% 5 3.7% 5 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN14 5EG Tesco Express, Main Road, 0.7% 5 3.3% 5 0.0% 0 0.0% 0 0.0% 0 Biggin Hill, Westerham, TN16 3BB Tesco Extra, Hazelwick 0.9% 6 0.0% 0 0.0% 0 3.3% 3 2.4% 4 Avenue, Crawley, RH10 1GY Tesco Extra, Purley Road, 3.0% 21 0.0% 0 6.3% 20 0.0% 0 0.4% 1 Croydon, CR8 2HA Tesco, Aisher Way, 0.9% 6 4.1% 6 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2QS

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Total Zone 1 Zone 2 Zone 3 Zone 4

Tesco, Coulsdon Road, 8.1% 57 0.0% 0 17.9% 57 0.0% 0 0.0% 0 Caterham, CR3 5QX Waitrose, Brighton Road, 0.2% 2 0.0% 0 0.0% 0 1.3% 1 0.4% 1 Horley, RH6 7JU Waitrose, High Street, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Banstead, SM7 2NB Waitrose, Limpsfield Road, 1.0% 7 0.0% 0 2.3% 7 0.0% 0 0.0% 0 Sanderstead, CR2 9LE Waitrose, Main Road, Biggin 0.5% 3 2.1% 3 0.0% 0 0.0% 0 0.0% 0 Hill, Westerham, TN16 3BB Waitrose, Mont St Aignan 0.7% 5 1.4% 2 0.0% 0 3.0% 3 0.4% 1 Way, Edenbridge, TN8 5LN Waitrose, Station Avenue, 5.0% 35 0.0% 0 10.5% 34 0.0% 0 0.9% 1 Caterham, CR3 6LB Waitrose, Victoria Road, 1.9% 13 0.0% 0 0.0% 0 0.0% 0 8.8% 13 Horley, RH6 7PZ Waitrose, West Street, East 1.3% 9 0.0% 0 0.0% 0 9.1% 8 0.8% 1 Grinstead, RH19 4YZ Little Waitrose, Station Road 2.4% 17 10.5% 16 0.0% 0 0.0% 0 0.8% 1 East, Limpsfield, Oxted, RH8 0QE Aldi, Brighton Road, 1.3% 9 0.0% 0 2.2% 7 0.0% 0 1.5% 2 Coulsdon Co-operative Food, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Limpsfield Road, Hamsey Green Lidl, Beddington Gardens, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Wallington Local shops, Croydon 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 M&S, Queensway, Crawley 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Sainsbury's, Worthing Road, 0.6% 4 0.0% 0 0.0% 0 4.8% 4 0.0% 0 Horsham Tesco Express, Croydon 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Road, Beckenham Tesco Extra, Reigate Road, 1.8% 13 0.0% 0 0.0% 0 3.1% 3 6.7% 10 Hookwood, Horley Tesco, Oxshott Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Leatherhead Waitrose, Sovereign Way, 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Tonbridge Internet 5.3% 37 4.2% 6 4.2% 13 5.2% 5 8.9% 13 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q01AWhich store did you LAST get your main food shopping delivery from? Those who do their main food shopping via the internet at Q01:

Asda 8.8% 3 0.0% 0 24.5% 3 0.0% 0 0.0% 0 Sainsbury's 28.0% 10 21.0% 1 8.9% 1 39.8% 2 46.6% 6 Tesco 37.0% 14 67.4% 4 27.9% 4 35.8% 2 32.3% 4 Waitrose 4.7% 2 0.0% 0 0.0% 0 24.4% 1 4.7% 1 Ocado 21.6% 8 11.7% 1 38.7% 5 0.0% 0 16.4% 2 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 (Don't know / can't 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 remember) Weighted base: 37 6 13 5 13 Sample: 34 5 11 5 13

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q02 Apart from (STORE / LOCATION MENTIONED AT Q01), where else do your buy your main food and grocery shopping? [MR]

Aldi, Addington Road, 0.7% 5 0.5% 1 1.3% 4 0.0% 0 0.0% 0 Croydon, CR2 8LE Aldi, London Road, East 3.2% 23 1.4% 2 0.0% 0 12.0% 10 6.8% 10 Grinstead, RH19 1HA Asda, Pegler Way, Crawley, 0.5% 3 0.5% 1 0.0% 0 0.0% 0 1.8% 3 RH11 7AH Asda, Reigate Road, 0.5% 3 0.0% 0 0.6% 2 0.0% 0 0.9% 1 Tadworth, KT20 5NZ Co-operative Food, Croydon 0.4% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 Road, Caterham, CR3 6QB Co-operative Food, High 0.4% 3 0.0% 0 0.0% 0 3.1% 3 0.0% 0 Street, Lingfield, RH7 6AA Co-operative Food, High 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Street, Westerham, TN16 1RF Co-operative Food, Raglan 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Precinct, Townend Road, Caterham, CR3 5UG Co-operative Food, Station 0.6% 4 2.2% 3 0.0% 0 0.0% 0 0.5% 1 Road East, Limpsfield, Oxted, RH8 0BD Co-operative Food, The 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 Green, Warlingham, CR6 9NA Co-operative Food, The 0.5% 4 0.0% 0 0.0% 0 0.0% 0 2.6% 4 Parade, Redehall Road, Smallfield, Horley, RH6 9PY Iceland, Queens Walk, East 0.4% 3 0.0% 0 0.0% 0 2.6% 2 0.4% 1 Grinstead, RH19 4DW Iceland, Queensway, Redhill, 0.3% 2 0.4% 1 0.4% 1 0.0% 0 0.0% 0 RH1 1LY Iceland, Victoria Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Horley, RH6 7PZ Lidl, London Road, 0.8% 6 4.0% 6 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2JD Lidl, Parkway, Croydon, 0.4% 3 0.8% 1 0.6% 2 0.0% 0 0.0% 0 CR0 0LA Lidl, Victoria Road, Horley, 1.0% 7 0.0% 0 0.0% 0 0.0% 0 4.7% 7 RH6 7AB M&S Foodhall, North End, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Croydon, CR9 1SH M&S Foodhall, The Belfry, 0.4% 3 0.4% 1 0.2% 1 0.0% 0 1.3% 2 High Street, Redhill, RH1 1RW M&S Simply Food, Blighs 0.3% 2 1.3% 2 0.0% 0 0.0% 0 0.0% 0 Meadow, Blighs Road, Sevenoaks, TN13 1DA M&S Simply Food, High 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Street, Reigate, RH2 9AE Morrisons, Bell Street, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Reigate, RH2 7BA Morrisons, Broadfield 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Barton, Crawley, RH11 9BA Morrisons, Church Walk, 9.2% 64 0.0% 0 19.3% 62 0.0% 0 1.7% 2 Caterham, CR3 6RT Morrisons, East Hill, 8.0% 56 19.9% 29 3.8% 12 4.4% 4 7.5% 11 Limpsfield, Oxted, RH8 9AE Morrisons, Fiveways Retail 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Park, Purley Way, Croydon, CR0 4NZ Sainsbury's Local, Station 0.9% 6 3.7% 5 0.0% 0 0.0% 0 0.4% 1 Road East, Limpsfield, Oxted, RH8 0QA Sainsbury's, Brooklands 2.9% 20 1.6% 2 0.0% 0 17.7% 15 1.8% 3 Way, East Grinstead, RH19 1DD Sainsbury's, Crawley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1

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Total Zone 1 Zone 2 Zone 3 Zone 4

Avenue, Crawley Avenue, Crawley, RH10 8NF Sainsbury's, Limpsfield 7.3% 51 9.0% 13 11.8% 38 0.0% 0 0.0% 0 Road, Warlingham, CR6 9DY Sainsbury's, London Road, 2.6% 18 0.4% 1 0.9% 3 0.0% 0 10.2% 15 Redhill, RH1 1NN Sainsbury's, Otford Road, 1.0% 7 4.7% 7 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN14 5EG Sainsbury's, Queensway, 0.3% 2 0.0% 0 0.0% 0 0.7% 1 0.9% 1 Crawley, RH10 1EG Tesco Express, Canalside, 0.3% 2 0.4% 1 0.4% 1 0.0% 0 0.0% 0 Redhill, RH1 2NH Tesco Extra, Hazelwick 0.5% 4 0.0% 0 0.0% 0 4.1% 4 0.0% 0 Avenue, Crawley, RH10 1GY Tesco Extra, Purley Road, 1.5% 11 0.0% 0 3.3% 11 0.0% 0 0.0% 0 Croydon, CR8 2HA Tesco, Aisher Way, 0.4% 3 1.7% 3 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2QS Tesco, Coulsdon Road, 7.6% 54 0.0% 0 16.4% 52 0.6% 1 0.4% 1 Caterham, CR3 5QX Waitrose, Brighton Road, 0.4% 3 0.0% 0 0.2% 1 0.7% 1 1.1% 2 Horley, RH6 7JU Waitrose, High Street, 0.6% 4 0.0% 0 1.4% 4 0.0% 0 0.0% 0 Banstead, SM7 2NB Waitrose, High Street, 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 1JR Waitrose, Limpsfield Road, 1.9% 13 0.0% 0 4.2% 13 0.0% 0 0.0% 0 Sanderstead, CR2 9LE Waitrose, Main Road, Biggin 0.8% 6 4.0% 6 0.0% 0 0.0% 0 0.0% 0 Hill, Westerham, TN16 3BB Waitrose, Mont St Aignan 1.0% 7 2.0% 3 0.4% 1 3.3% 3 0.0% 0 Way, Edenbridge, TN8 5LN Waitrose, Station Avenue, 6.9% 49 0.0% 0 14.5% 46 0.0% 0 1.7% 2 Caterham, CR3 6LB Waitrose, Victoria Road, 1.4% 10 0.0% 0 0.0% 0 0.7% 1 6.4% 9 Horley, RH6 7PZ Waitrose, West Street, East 1.3% 9 0.0% 0 0.0% 0 10.3% 9 0.0% 0 Grinstead, RH19 4YZ Little Waitrose, Station Road 2.7% 19 11.7% 17 0.2% 1 0.0% 0 0.9% 1 East, Limpsfield, Oxted, RH8 0QE Aldi, Brighton Road, 0.9% 6 0.0% 0 2.0% 6 0.0% 0 0.0% 0 Coulsdon Co-operative Food, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Limpsfield Road, Hamsey Green Costco, Imperial Way, 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Croydon Costcutter, East Grinstead 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Road, Lingfield Lidl, Beddington Gardens, 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Wallington Local shops, Bletchingley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Local shops, Croydon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Local shops, Edenbridge 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Local shops, Horley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Local shops, Lingfield 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Local shops, Nutfield 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 M&S (BP), London Road, 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 North End, East Grinstead M&S, Bluewater Shopping 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Centre, Greenhithe M&S, Queensway, Crawley 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Sainsbury's Local, Purley 0.6% 4 0.0% 0 1.4% 4 0.0% 0 0.0% 0 Parade, Purley Tesco Extra, Reigate Road, 1.3% 9 0.4% 1 0.0% 0 0.0% 0 5.6% 8 Hookwood, Horley Internet 1.4% 10 1.4% 2 1.0% 3 0.0% 0 3.0% 4 (Don't know / can't 1.1% 8 0.9% 1 1.6% 5 0.0% 0 0.8% 1 remember)

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Total Zone 1 Zone 2 Zone 3 Zone 4

(Nowhere else) 40.4% 284 48.0% 71 34.1% 109 48.4% 42 41.8% 62 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q03 How do you normally travel to (STORE / LOCATION MENTIONED AT Q01)?

Car-driver 78.5% 552 79.9% 118 78.0% 250 81.0% 71 76.9% 114 Car-passenger 7.6% 53 6.3% 9 6.0% 19 9.0% 8 11.3% 17 Bus / coach 1.5% 10 0.4% 1 1.5% 5 3.0% 3 1.7% 2 Train 0.2% 1 0.5% 1 0.2% 1 0.0% 0 0.0% 0 Taxi 0.5% 3 0.4% 1 0.2% 1 0.6% 1 1.3% 2 Walk 4.9% 34 4.6% 7 7.8% 25 1.3% 1 0.8% 1 Bicycle 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Mobility scooter 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Motorcycle 0.2% 1 0.5% 1 0.2% 1 0.0% 0 0.0% 0 (Don't travel - goods 5.3% 37 4.2% 6 4.5% 14 5.2% 5 8.1% 12 delivered) (Don't know / varies) 1.4% 10 3.3% 5 1.5% 5 0.0% 0 0.0% 0 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q04 Where did you last undertake your household’s small scale / top-up food shopping, such as milk and bread?

Aldi, Addington Road, 0.6% 5 0.0% 0 1.4% 5 0.0% 0 0.0% 0 Croydon, CR2 8LE Aldi, London Road, East 0.5% 3 0.0% 0 0.0% 0 3.8% 3 0.0% 0 Grinstead, RH19 1HA Asda, Pegler Way, Crawley, 0.3% 2 0.0% 0 0.0% 0 2.1% 2 0.0% 0 RH11 7AH Asda, Reigate Road, 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.4% 1 Tadworth, KT20 5NZ Co-operative Food, Croydon 1.4% 10 0.0% 0 3.0% 10 0.0% 0 0.0% 0 Road, Caterham, CR3 6QB Co-operative Food, High 2.7% 19 0.0% 0 0.0% 0 16.2% 14 3.0% 4 Street, Lingfield, RH7 6AA Co-operative Food, High 0.7% 5 1.4% 2 0.8% 3 0.0% 0 0.0% 0 Street, Westerham, TN16 1RF Co-operative Food, Main 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Road, Biggin Hill, Westerham, TN16 3DX Co-operative Food, Raglan 1.6% 11 0.0% 0 3.6% 11 0.0% 0 0.0% 0 Precinct, Townend Road, Caterham, CR3 5UG Co-operative Food, Station 0.6% 4 1.9% 3 0.4% 1 0.0% 0 0.0% 0 Road East, Limpsfield, Oxted, RH8 0BD Co-operative Food, Station 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Road, Redhill, RH1 1QH Co-operative Food, The 3.9% 27 0.9% 1 8.2% 26 0.0% 0 0.0% 0 Green, Warlingham, CR6 9NA Co-operative Food, The 2.0% 14 0.0% 0 0.0% 0 0.0% 0 9.3% 14 Parade, Redehall Road, Smallfield, Horley, RH6 9PY Iceland, Queens Walk, East 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Grinstead, RH19 4DW Iceland, Queensway, Redhill, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 RH1 1LY Iceland, Victoria Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Horley, RH6 7PZ M&S Foodhall, The Belfry, 0.4% 3 0.0% 0 0.2% 1 0.0% 0 1.4% 2 High Street, Redhill, RH1 1RW M&S Simply Food, High 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Street, Reigate, RH2 9AE Morrisons, Bell Street, 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.5% 2 Reigate, RH2 7BA Morrisons, Church Walk, 4.9% 34 0.5% 1 9.8% 31 0.0% 0 1.5% 2 Caterham, CR3 6RT Morrisons, East Hill, 7.5% 52 24.3% 36 0.6% 2 0.6% 1 9.6% 14 Limpsfield, Oxted, RH8 9AE Sainsbury's Local, Bonehurst 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Road, Horley, RH6 8PJ Sainsbury's Local, Station 1.0% 7 3.5% 5 0.0% 0 1.3% 1 0.4% 1 Road East, Limpsfield, Oxted, RH8 0QA Sainsbury's, Brooklands 1.5% 11 0.0% 0 0.0% 0 12.5% 11 0.0% 0 Way, East Grinstead, RH19 1DD Sainsbury's, Crawley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Avenue, Crawley Avenue, Crawley, RH10 8NF Sainsbury's, Limpsfield 6.2% 44 5.9% 9 10.5% 34 0.0% 0 0.9% 1 Road, Warlingham, CR6 9DY Sainsbury's, London Road, 1.2% 9 0.0% 0 1.4% 4 0.0% 0 2.9% 4 Redhill, RH1 1NN Sainsbury's, Queensway, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Crawley, RH10 1EG Sainsbury's, Seldon, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0

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Total Zone 1 Zone 2 Zone 3 Zone 4

Addington Road, South Croydon, CR2 8LA Tesco Express, Canalside, 1.2% 8 0.0% 0 0.0% 0 0.0% 0 5.6% 8 Redhill, RH1 2NH Tesco Express, High Street, 0.2% 1 0.0% 0 0.2% 1 0.7% 1 0.0% 0 Edenbridge, TN8 5AD Tesco Extra, Augustus Lane, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Bromley, BR6 0NH Tesco Extra, Hazelwick 0.5% 3 0.0% 0 0.0% 0 2.1% 2 0.9% 1 Avenue, Crawley, RH10 1GY Tesco Extra, Purley Road, 1.3% 9 0.0% 0 2.9% 9 0.0% 0 0.0% 0 Croydon, CR8 2HA Tesco, Aisher Way, 0.4% 3 1.7% 3 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2QS Tesco, Coulsdon Road, 9.9% 70 0.0% 0 21.7% 70 0.0% 0 0.0% 0 Caterham, CR3 5QX Waitrose, Brighton Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Horley, RH6 7JU Waitrose, Limpsfield Road, 0.4% 3 0.0% 0 0.9% 3 0.0% 0 0.0% 0 Sanderstead, CR2 9LE Waitrose, Main Road, Biggin 0.9% 6 4.2% 6 0.0% 0 0.0% 0 0.0% 0 Hill, Westerham, TN16 3BB Waitrose, Mont St Aignan 1.1% 8 1.4% 2 0.6% 2 4.3% 4 0.0% 0 Way, Edenbridge, TN8 5LN Waitrose, Station Avenue, 3.2% 23 0.0% 0 7.0% 23 0.0% 0 0.0% 0 Caterham, CR3 6LB Waitrose, Victoria Road, 1.1% 8 0.0% 0 0.0% 0 0.0% 0 5.4% 8 Horley, RH6 7PZ Waitrose, West Street, East 0.5% 3 0.0% 0 0.0% 0 3.7% 3 0.0% 0 Grinstead, RH19 4YZ Little Waitrose, Station Road 4.9% 34 21.2% 31 1.0% 3 0.0% 0 0.0% 0 East, Limpsfield, Oxted, RH8 0QE Aldi, Brighton Road, 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Coulsdon Asda, Brighton Marina, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Brighton Co-operative Food, 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Limpsfield Road, Hamsey Green Co-operative Food, Station 0.7% 5 0.0% 0 0.0% 0 5.3% 5 0.0% 0 Road, Crawley Down Costcutter, East Grinstead 1.5% 11 0.0% 0 0.0% 0 9.1% 8 1.9% 3 Road, Lingfield Costcutter, Snowhill, 0.2% 2 0.0% 0 0.0% 0 2.0% 2 0.0% 0 Crawley Local shops, Bletchingley 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Local shops, Caterham 0.9% 6 0.0% 0 2.0% 6 0.0% 0 0.0% 0 Local shops, Caterham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Valley Local shops, 0.6% 4 0.0% 0 1.2% 4 0.0% 0 0.0% 0 Caterham-on-the-Hill Local shops, Crawley Down 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Local shops, Dormansland 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Local shops, Epsom 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Local shops, Felbridge 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Local shops, Godstone 0.9% 6 0.0% 0 0.3% 1 0.0% 0 3.5% 5 Local shops, Hurst Green 0.2% 2 1.2% 2 0.0% 0 0.0% 0 0.0% 0 Local shops, Limpsfield 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Local shops, Lingfield 0.5% 3 0.0% 0 0.0% 0 3.1% 3 0.4% 1 Local shops, Nutfield 1.9% 14 0.0% 0 0.0% 0 0.0% 0 9.2% 14 Local shops, Oxted 0.2% 2 1.2% 2 0.0% 0 0.0% 0 0.0% 0 Local shops, Redhill 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Local shops, Smallfield 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.4% 2 Local shops, Tatsfield 1.7% 12 8.2% 12 0.0% 0 0.0% 0 0.0% 0 Local shops, Warlingham 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Local shops, Whyteleafe 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Local shops, Woldingham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Londis, High Street, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Caterham Londis, High Street, 0.5% 3 0.0% 0 0.0% 0 0.0% 0 2.2% 3

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Total Zone 1 Zone 2 Zone 3 Zone 4

Godstone Londis, Wheelers Lane, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Smallfield M&S (BP) Simply Food, 0.9% 6 0.0% 0 1.9% 6 0.0% 0 0.0% 0 Godstone Road, Whyteleafe M&S (BP), London Road, 0.3% 2 0.0% 0 0.0% 0 2.6% 2 0.0% 0 North End, East Grinstead One Stop, High Street, 0.9% 6 4.1% 6 0.0% 0 0.0% 0 0.0% 0 Robertsbridge One Stop, Holland Road, 0.3% 2 1.6% 2 0.0% 0 0.0% 0 0.0% 0 Hurst Green One Stop, The Crescent, 0.4% 3 0.0% 0 0.8% 3 0.0% 0 0.0% 0 Station Road, Woldingham Sainsbury's, High Street, 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Clapham Sainsbury's, Worthing Road, 0.6% 4 0.0% 0 0.0% 0 4.8% 4 0.0% 0 Horsham Tesco, Oxshott Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Leatherhead Waitrose, Ashley Centre, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Epsom Internet 0.3% 2 0.0% 0 0.4% 1 0.0% 0 0.4% 1 (Don't know / can't 0.4% 3 0.9% 1 0.2% 1 0.6% 1 0.4% 1 remember) (Don't do top-up shopping) 19.1% 134 14.1% 21 15.4% 49 21.0% 18 30.8% 46 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q05 Where else do you buy small scale / top-up shopping? [MR] Those who do top-up food shopping at Q04:

Aldi, London Road, East 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 Grinstead, RH19 1HA Asda, Pegler Way, Crawley, 0.4% 2 0.0% 0 0.0% 0 0.9% 1 1.3% 1 RH11 7AH Budgens, Walton Street, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Caterham, KT20 7RR Co-operative Food, Croydon 0.9% 5 0.0% 0 1.6% 4 0.0% 0 0.6% 1 Road, Caterham, CR3 6QB Co-operative Food, High 1.4% 8 2.1% 3 0.0% 0 2.3% 2 3.5% 4 Street, Lingfield, RH7 6AA Co-operative Food, High 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Street, Westerham, TN16 1RF Co-operative Food, Main 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Road, Biggin Hill, Westerham, TN16 3DX Co-operative Food, Raglan 0.7% 4 0.0% 0 1.5% 4 0.0% 0 0.0% 0 Precinct, Townend Road, Caterham, CR3 5UG Co-operative Food, Station 2.7% 15 12.0% 15 0.0% 0 0.0% 0 0.0% 0 Road East, Limpsfield, Oxted, RH8 0BD Co-operative Food, Station 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Road, Redhill, RH1 1QH Co-operative Food, The 2.0% 11 0.0% 0 4.2% 11 0.0% 0 0.0% 0 Green, Warlingham, CR6 9NA Co-operative Food, The 1.8% 10 0.0% 0 0.0% 0 0.0% 0 9.9% 10 Parade, Redehall Road, Smallfield, Horley, RH6 9PY Iceland, Queens Walk, East 0.4% 2 0.0% 0 0.0% 0 3.5% 2 0.0% 0 Grinstead, RH19 4DW Iceland, Victoria Road, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Horley, RH6 7PZ Lidl, Victoria Road, Horley, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 RH6 7AB M&S Foodhall, North End, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Croydon, CR9 1SH M&S Foodhall, The Belfry, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.3% 1 High Street, Redhill, RH1 1RW M&S Simply Food, High 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Street, Reigate, RH2 9AE Morrisons, Church Walk, 5.6% 32 0.0% 0 11.2% 30 0.0% 0 1.4% 1 Caterham, CR3 6RT Morrisons, East Hill, 3.6% 20 7.0% 9 2.6% 7 2.6% 2 2.6% 3 Limpsfield, Oxted, RH8 9AE Sainsbury's Local, Station 3.9% 22 17.1% 22 0.0% 0 0.0% 0 0.6% 1 Road East, Limpsfield, Oxted, RH8 0QA Sainsbury's, Brooklands 1.2% 7 0.0% 0 0.0% 0 9.9% 7 0.0% 0 Way, East Grinstead, RH19 1DD Sainsbury's, Limpsfield 1.0% 6 2.1% 3 1.1% 3 0.0% 0 0.0% 0 Road, Warlingham, CR6 9DY Sainsbury's, London Road, 0.5% 3 0.0% 0 0.0% 0 0.0% 0 2.7% 3 Redhill, RH1 1NN Sainsbury's, Otford Road, 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN14 5EG Tesco Express, Canalside, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Redhill, RH1 2NH Tesco Extra, Hazelwick 0.1% 1 0.0% 0 0.0% 0 0.9% 1 0.0% 0 Avenue, Crawley, RH10 1GY Tesco Extra, Purley Road, 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Croydon, CR8 2HA

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Total Zone 1 Zone 2 Zone 3 Zone 4

Tesco, Aisher Way, 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Sevenoaks, TN13 2QS Tesco, Coulsdon Road, 2.5% 14 0.0% 0 5.1% 14 0.0% 0 0.6% 1 Caterham, CR3 5QX Waitrose, Brighton Road, 0.3% 2 0.0% 0 0.2% 1 0.7% 1 0.6% 1 Horley, RH6 7JU Waitrose, Limpsfield Road, 0.7% 4 0.0% 0 1.5% 4 0.0% 0 0.0% 0 Sanderstead, CR2 9LE Waitrose, Main Road, Biggin 0.6% 3 2.6% 3 0.0% 0 0.0% 0 0.0% 0 Hill, Westerham, TN16 3BB Waitrose, Norfolk House, 0.4% 3 0.5% 1 0.7% 2 0.0% 0 0.0% 0 George Street, Croydon, CR0 1LG Waitrose, Station Avenue, 4.0% 23 0.0% 0 8.5% 23 0.0% 0 0.0% 0 Caterham, CR3 6LB Waitrose, Victoria Road, 0.4% 2 0.0% 0 0.0% 0 0.0% 0 2.1% 2 Horley, RH6 7PZ Waitrose, West Street, East 0.5% 3 0.0% 0 0.0% 0 4.4% 3 0.0% 0 Grinstead, RH19 4YZ Little Waitrose, Station Road 3.3% 19 12.7% 16 0.9% 3 0.0% 0 0.0% 0 East, Limpsfield, Oxted, RH8 0QE Co-operative Food, 0.4% 2 0.0% 0 0.9% 2 0.0% 0 0.0% 0 Limpsfield Road, Hamsey Green Costcutter, East Grinstead 1.4% 8 0.5% 1 0.0% 0 7.9% 5 1.8% 2 Road, Lingfield Lidl, Hazelwick Avenue, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Three Bridges, Crawley Lidl, Quarry Hill Road, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Tonbridge Local shops, Caterham 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Local shops, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Caterham-on-the-Hill Local shops, Dormansland 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Local shops, East Grinstead 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 Local shops, Felbridge 0.2% 1 0.0% 0 0.0% 0 1.8% 1 0.0% 0 Local shops, Godstone 0.9% 5 0.0% 0 1.4% 4 0.0% 0 1.2% 1 Local shops, Limpsfield 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Local shops, Merstham 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Local shops, Nutfield 0.5% 3 0.0% 0 0.0% 0 0.0% 0 2.9% 3 Local shops, Smallfield 0.6% 3 0.0% 0 0.0% 0 0.0% 0 3.3% 3 Local shops, Tatsfield 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Local shops, Warlingham 0.6% 4 0.0% 0 1.4% 4 0.0% 0 0.0% 0 Local shops, Woldingham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Londis, Oak Road, Hurst 0.4% 3 2.0% 3 0.0% 0 0.0% 0 0.0% 0 Green M&S (BP) Simply Food, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Godstone Road, Whyteleafe M&S (BP), London Road, 0.1% 1 0.0% 0 0.0% 0 0.9% 1 0.0% 0 North End, East Grinstead M&S Simply Food, High 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Street, West Wickham Mobile shop 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 One Stop, High Street, 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Robertsbridge One Stop, Holland Road, 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Hurst Green Sainsbury's Local, Purley 0.8% 4 0.0% 0 1.7% 4 0.0% 0 0.0% 0 Parade, Purley Sainsbury's Local, St. John's 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Hill, Clapham Junction Sainsbury's, Trafalgar Way, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Croydon (Don't know / can't 0.8% 5 0.0% 0 0.7% 2 1.6% 1 1.5% 2 remember) (Nowhere else) 57.2% 325 49.1% 62 58.8% 159 59.5% 41 61.2% 62 Weighted base: 568 127 271 69 102 Sample: 553 126 255 76 96

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q06 In which town or centre do you buy most of your household's non-food shopping?

Bromley 5.3% 37 16.1% 24 4.0% 13 0.0% 0 0.5% 1 Caterham Hill 1.0% 7 0.0% 0 2.0% 6 0.0% 0 0.4% 1 Caterham Valley 5.8% 41 0.0% 0 12.3% 39 0.0% 0 0.9% 1 Crawley 15.2% 107 9.2% 14 4.6% 15 35.9% 31 32.0% 47 Croydon 13.3% 93 3.7% 6 27.2% 87 0.7% 1 0.0% 0 East Grinstead 4.9% 34 0.0% 0 0.4% 1 35.0% 31 1.8% 3 Edenbridge 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Godstone 0.4% 2 0.4% 1 0.2% 1 0.0% 0 0.8% 1 Guildford 0.5% 4 0.0% 0 0.5% 2 0.0% 0 1.3% 2 Horley 0.9% 6 0.0% 0 0.0% 0 0.0% 0 4.3% 6 Horsham 0.3% 2 0.0% 0 0.0% 0 0.6% 1 0.9% 1 Lingfield 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Oxted 5.1% 36 17.4% 26 0.5% 2 1.3% 1 4.9% 7 Redhill 14.3% 100 6.4% 10 16.1% 52 0.0% 0 26.5% 39 Reigate 2.0% 14 0.0% 0 2.3% 7 0.0% 0 4.4% 6 Sevenoaks 1.1% 8 5.3% 8 0.0% 0 0.0% 0 0.0% 0 Sutton 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 Warlingham 1.4% 10 0.4% 1 2.7% 9 0.0% 0 0.4% 1 Westerham 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Valley Retail Park, Daniell 2.6% 18 2.4% 4 4.6% 15 0.0% 0 0.0% 0 Way, Waddon, Croydon Abroad 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Bluewater Shopping Centre, 7.1% 50 11.1% 16 8.3% 27 3.1% 3 2.9% 4 Greenhithe Canterbury 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Central London 1.5% 11 1.7% 3 1.5% 5 3.9% 3 0.0% 0 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 County Oak Retail Park, 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 London Road, Crawley Epsom 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Fiveways Retail Park, Purley 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 Way, Croydon Hamsey Green 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Kingston-upon-Thames 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Lakeside Shopping Centre, 0.3% 2 0.0% 0 0.4% 1 0.0% 0 0.4% 1 Thurrock Lewes 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Mail order 0.5% 4 1.4% 2 0.2% 1 0.6% 1 0.4% 1 North Farm Industrial Estate, 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells Orpington 0.4% 3 0.9% 1 0.0% 0 0.0% 0 0.9% 1 Poole, Dorset 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Purley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Royal Tunbridge Wells 1.7% 12 1.3% 2 0.7% 2 7.9% 7 0.8% 1 Shoreham-by-Sea 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Internet 8.8% 62 12.8% 19 7.0% 22 7.2% 6 9.9% 15 (Don't know / can't 3.0% 21 4.8% 7 2.2% 7 2.5% 2 3.4% 5 remember) Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q07 How do you normally travel to do your non-food shopping?

Car-driver 68.7% 483 67.1% 99 66.9% 214 77.6% 68 68.9% 102 Car-passenger 8.9% 63 2.9% 4 9.6% 31 6.7% 6 14.8% 22 Bus / coach 4.9% 34 3.1% 5 7.9% 25 1.7% 2 2.1% 3 Train 2.2% 16 3.1% 5 3.0% 10 1.8% 2 0.0% 0 Taxi 0.3% 2 0.0% 0 0.0% 0 0.6% 1 1.3% 2 Walk 2.2% 16 3.5% 5 3.0% 10 0.7% 1 0.0% 0 Bicycle 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Mobility scooter 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Aeroplane 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Click & Collect 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 (Don't travel - goods 9.3% 65 14.2% 21 7.3% 23 7.8% 7 9.4% 14 delivered) (Don't know / varies) 3.2% 22 5.2% 8 2.0% 7 3.1% 3 3.5% 5 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q08 Where did your household last purchase clothes or shoes?

Bromley 4.5% 32 16.1% 24 2.3% 7 0.0% 0 0.5% 1 Caterham Hill 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Caterham Valley 3.4% 24 0.0% 0 7.4% 24 0.0% 0 0.0% 0 Crawley 17.2% 121 11.1% 16 4.5% 14 47.4% 41 33.0% 49 Croydon 15.8% 111 6.0% 9 31.1% 99 1.3% 1 0.9% 1 Dorking 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 East Grinstead 1.4% 10 0.0% 0 0.0% 0 8.7% 8 1.4% 2 Edenbridge 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Guildford 0.9% 6 0.0% 0 0.4% 1 0.0% 0 3.5% 5 Horley 0.4% 3 0.4% 1 0.0% 0 0.0% 0 1.7% 2 Horsham 0.6% 4 0.0% 0 0.0% 0 0.6% 1 2.3% 3 Lingfield 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Oxted 2.2% 15 5.9% 9 1.1% 3 0.6% 1 1.8% 3 Redhill 8.7% 61 6.5% 10 9.9% 32 0.0% 0 13.3% 20 Reigate 2.0% 14 5.2% 8 1.1% 4 0.0% 0 2.0% 3 Sevenoaks 1.2% 9 4.1% 6 0.6% 2 0.7% 1 0.0% 0 Sutton 0.8% 6 0.0% 0 1.7% 6 0.0% 0 0.0% 0 Warlingham 0.7% 5 3.3% 5 0.0% 0 0.0% 0 0.0% 0 Westerham 0.4% 3 1.6% 2 0.2% 1 0.0% 0 0.0% 0 Brighton Road Retail Park, 0.6% 4 0.0% 0 0.0% 0 4.8% 4 0.0% 0 Brighton Road, Waddon, Redhill Valley Retail Park, Daniell 1.0% 7 1.0% 1 1.8% 6 0.0% 0 0.0% 0 Way, Waddon, Croydon Abroad 0.7% 5 1.3% 2 0.4% 1 1.8% 2 0.0% 0 Ashford Designer Outlet, 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Ashford Bicester Village Outlet, 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Bicester Bluewater Shopping Centre, 8.2% 57 14.0% 21 8.8% 28 7.1% 6 1.5% 2 Greenhithe Brighton 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Burgh Heath 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Central London 4.2% 29 1.6% 2 5.8% 19 5.8% 5 2.3% 3 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 County Oak Retail Park, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 London Road, Crawley Eastbourne 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Edinburgh 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Epsom 0.4% 3 0.0% 0 0.9% 3 0.0% 0 0.0% 0 Fareham, Hampshire 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Fiveways Retail Park, Purley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Way, Croydon Gunwharf Quays, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Portsmouth Haywards Heath 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Hookwood 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Kingston-upon-Thames 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Lakeside Shopping Centre, 0.4% 3 0.5% 1 0.4% 1 0.0% 0 0.4% 1 Thurrock Lewes 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Littlehampton, West Sussex 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Mail order 2.2% 16 3.0% 4 2.3% 7 1.1% 1 2.1% 3 Orpington 0.4% 3 0.9% 1 0.0% 0 0.0% 0 0.9% 1 Otford 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Penzance, Cornwall 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Poole, Dorset 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Portsmouth 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Royal Tunbridge Wells 1.7% 12 1.3% 2 0.5% 2 7.9% 7 0.8% 1 Sanderstead 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Shoreham-by-Sea 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Tipton St. John 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Wallington 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Internet 13.8% 97 13.9% 21 11.8% 38 6.0% 5 22.7% 33 (Don't know / can't 0.4% 3 1.3% 2 0.2% 1 0.0% 0 0.4% 1 remember) (Don't buy these goods) 2.1% 15 0.5% 1 1.4% 4 1.1% 1 6.1% 9 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 54 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q09 Where else does your household purchase clothes and shoes? Those who buy clothes and shoes at Q08:

Bromley 1.7% 12 4.3% 6 1.8% 6 0.0% 0 0.0% 0 Caterham Hill 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Caterham Valley 1.3% 9 0.9% 1 2.4% 7 0.0% 0 0.0% 0 Crawley 7.1% 48 4.3% 6 3.2% 10 14.2% 12 14.2% 20 Croydon 8.2% 57 9.4% 14 12.2% 38 0.0% 0 3.2% 4 East Grinstead 3.1% 22 1.4% 2 0.3% 1 14.6% 13 4.2% 6 Guildford 0.3% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 Horley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Leatherhead 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Oxted 2.0% 14 5.2% 8 0.2% 1 1.0% 1 3.4% 5 Redhill 8.1% 56 4.5% 7 9.6% 30 1.9% 2 12.5% 17 Reigate 1.5% 11 0.0% 0 1.7% 5 0.0% 0 3.8% 5 Sevenoaks 2.2% 15 8.3% 12 1.0% 3 0.0% 0 0.0% 0 Sutton 0.8% 5 0.0% 0 1.6% 5 0.0% 0 0.0% 0 Warlingham 0.4% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 Westerham 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Valley Retail Park, Daniell 1.4% 9 0.0% 0 3.0% 9 0.0% 0 0.0% 0 Way, Waddon, Croydon Bicester Village Outlet, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Bicester Bluewater Shopping Centre, 8.3% 57 8.2% 12 9.4% 30 1.5% 1 9.8% 14 Greenhithe Brighton 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Central London 4.0% 28 4.8% 7 5.8% 18 0.6% 1 1.4% 2 Dartmouth 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Eastbourne 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Fiveways Retail Park, Purley 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Way, Croydon Gunwharf Quays, 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Portsmouth Haywards Heath 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Lakeside Shopping Centre, 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Thurrock Leicester 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Maidstone 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Mail order 0.7% 4 0.0% 0 0.7% 2 0.6% 1 1.3% 2 Purley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Royal Tunbridge Wells 1.5% 11 0.5% 1 0.2% 1 7.8% 7 1.8% 2 Shoreham-by-Sea 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Sudbury 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 York Designer Outlet, York 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Internet 5.0% 34 1.4% 2 5.6% 18 15.4% 13 1.0% 1 (Don't know / can't 0.6% 4 0.5% 1 0.5% 2 0.0% 0 1.3% 2 remember) (Nowhere else) 39.3% 270 45.0% 66 36.5% 115 39.9% 34 39.2% 54 Weighted base: 687 147 315 86 139 Sample: 677 143 304 98 132

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 55 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q10 Where did you last purchase domestic electric appliances (e.g. fridges and kitchen items)?

Bromley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Caterham Hill 0.3% 2 0.5% 1 0.5% 2 0.0% 0 0.0% 0 Caterham Valley 2.9% 21 0.0% 0 6.1% 19 0.0% 0 0.8% 1 Crawley 9.6% 67 1.5% 2 0.9% 3 32.3% 28 23.0% 34 Croydon 3.3% 23 0.0% 0 6.6% 21 0.0% 0 1.4% 2 East Grinstead 1.0% 7 0.0% 0 0.0% 0 7.1% 6 0.4% 1 Edenbridge 1.6% 11 2.9% 4 0.0% 0 4.6% 4 2.1% 3 Felbridge 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Horley 0.4% 3 0.0% 0 0.0% 0 0.0% 0 1.8% 3 Oxted 4.9% 35 17.4% 26 0.8% 3 0.6% 1 3.9% 6 Redhill 3.0% 21 1.8% 3 3.0% 9 0.6% 1 5.7% 8 Reigate 4.8% 34 4.9% 7 4.7% 15 0.7% 1 7.5% 11 Sevenoaks 0.5% 3 2.3% 3 0.0% 0 0.0% 0 0.0% 0 Sutton 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Warlingham 1.2% 8 0.4% 1 2.5% 8 0.0% 0 0.0% 0 Whyteleafe 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Brighton Road Retail Park, 0.7% 5 0.0% 0 0.0% 0 4.8% 4 0.4% 1 Brighton Road, Waddon, Redhill Valley Retail Park, Daniell 11.2% 79 5.1% 8 21.9% 70 0.0% 0 0.8% 1 Way, Waddon, Croydon Abroad 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Bluewater Shopping Centre, 1.3% 9 2.7% 4 1.5% 5 0.0% 0 0.4% 1 Greenhithe Brighton 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Central London 0.8% 6 0.0% 0 1.6% 5 0.6% 1 0.0% 0 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 County Oak Retail Park, 3.0% 21 1.9% 3 0.6% 2 8.1% 7 6.4% 9 London Road, Crawley East Molesley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Fiveways Retail Park, Purley 1.3% 9 3.1% 5 1.5% 5 0.0% 0 0.0% 0 Way, Croydon Great Lodge Retail Park, 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Hamsey Green 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 Kingstanding Retail Park, 0.4% 3 1.4% 2 0.0% 0 0.6% 1 0.0% 0 Longfield Road, Royal Tunbridge Wells Newport, Isle of Wight 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Orpington 0.4% 3 1.7% 3 0.0% 0 0.0% 0 0.0% 0 Purley 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.5% 1 Royal Tunbridge Wells 0.7% 5 0.9% 1 0.2% 1 3.3% 3 0.0% 0 Sevenoaks Retail Park, Old 0.4% 3 2.1% 3 0.0% 0 0.0% 0 0.0% 0 Otford Road, Sevenoaks Smallfield 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Wallington 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Internet 25.7% 181 24.2% 36 28.3% 91 24.1% 21 22.7% 34 (Don't know / can't 3.5% 25 0.9% 1 3.8% 12 0.0% 0 7.5% 11 remember) (Don't buy these goods) 15.0% 106 23.3% 34 13.2% 42 11.4% 10 12.9% 19 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 56 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q11 Where else does your household purchase domestic electric appliances (e.g. fridges and kitchen items)? Those who buy domestic electrical appliances at Q10:

Bromley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Caterham Hill 0.8% 5 0.0% 0 1.8% 5 0.0% 0 0.0% 0 Caterham Valley 1.0% 6 0.0% 0 2.1% 6 0.0% 0 0.0% 0 Crawley 2.6% 16 1.0% 1 0.0% 0 4.8% 4 8.3% 11 Croydon 0.7% 4 0.6% 1 1.1% 3 0.0% 0 0.5% 1 Dorking 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 East Grinstead 0.3% 2 0.0% 0 0.0% 0 1.3% 1 0.5% 1 Edenbridge 0.6% 4 1.0% 1 0.0% 0 3.3% 3 0.0% 0 Oxted 1.8% 11 8.3% 9 0.2% 1 0.0% 0 0.5% 1 Redhill 1.0% 6 0.0% 0 1.7% 5 0.0% 0 1.1% 1 Reigate 1.3% 8 0.6% 1 1.1% 3 0.0% 0 3.2% 4 Sevenoaks 0.4% 3 0.6% 1 0.7% 2 0.0% 0 0.0% 0 Warlingham 0.2% 1 0.5% 1 0.2% 1 0.0% 0 0.0% 0 Valley Retail Park, Daniell 3.3% 19 2.9% 3 5.8% 16 0.0% 0 0.0% 0 Way, Waddon, Croydon Bluewater Shopping Centre, 2.3% 14 6.1% 7 2.4% 7 0.6% 1 0.0% 0 Greenhithe Central London 0.2% 1 1.3% 1 0.0% 0 0.0% 0 0.0% 0 County Oak Retail Park, 1.8% 11 0.0% 0 1.8% 5 3.1% 2 2.8% 4 London Road, Crawley Fiveways Retail Park, Purley 0.5% 3 0.5% 1 0.8% 2 0.0% 0 0.0% 0 Way, Croydon Great Lodge Retail Park, 0.2% 1 0.6% 1 0.2% 1 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Hove 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.1% 1 Kingstanding Retail Park, 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Longfield Road, Royal Tunbridge Wells Knight's Park, Royal 0.1% 1 0.0% 0 0.0% 0 0.8% 1 0.0% 0 Tunbridge Wells Mail order 0.4% 3 0.0% 0 0.7% 2 0.0% 0 0.5% 1 North Farm Industrial Estate, 0.7% 4 0.0% 0 0.0% 0 5.4% 4 0.0% 0 Royal Tunbridge Wells Orpington 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.2% 1 0.0% 0 0.2% 1 0.6% 1 0.0% 0 Sevenoaks Retail Park, Old 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Otford Road, Sevenoaks Internet 8.3% 50 13.1% 15 7.4% 21 5.6% 4 7.7% 10 (Don't know / can't 5.5% 33 3.9% 4 5.5% 15 0.0% 0 10.2% 13 remember) (Nowhere else) 64.9% 387 58.1% 66 65.7% 182 73.7% 57 63.6% 82 Weighted base: 597 113 278 77 129 Sample: 588 116 267 87 118

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 57 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q12 Where did your household last purchase other kinds of electric goods such as TV / Hi-Fi and computers?

Bromley 0.4% 3 1.0% 1 0.2% 1 0.0% 0 0.5% 1 Caterham Hill 0.3% 2 0.0% 0 0.6% 2 0.6% 1 0.0% 0 Caterham Valley 1.9% 13 0.0% 0 4.1% 13 0.0% 0 0.0% 0 Chelsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Crawley 9.7% 68 2.6% 4 0.2% 1 32.2% 28 23.9% 35 Croydon 4.6% 32 0.5% 1 9.5% 30 0.7% 1 0.4% 1 East Grinstead 2.0% 14 0.5% 1 0.0% 0 14.0% 12 0.8% 1 Edenbridge 1.0% 7 0.9% 1 0.0% 0 5.9% 5 0.4% 1 Felbridge 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Horley 1.1% 8 0.0% 0 1.8% 6 0.0% 0 1.3% 2 Lingfield 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Oxted 2.4% 17 7.2% 11 0.4% 1 0.6% 1 3.0% 4 Redhill 1.2% 8 0.0% 0 0.5% 2 0.0% 0 4.6% 7 Reigate 2.4% 17 0.9% 1 2.9% 9 1.3% 1 3.7% 5 Sevenoaks 1.2% 8 4.7% 7 0.2% 1 0.7% 1 0.0% 0 Sutton 0.4% 3 0.0% 0 0.5% 2 0.0% 0 0.9% 1 Warlingham 0.5% 3 0.0% 0 1.0% 3 0.0% 0 0.0% 0 Westerham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Whyteleafe 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Brighton Road Retail Park, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Brighton Road, Waddon, Redhill Valley Retail Park, Daniell 15.3% 107 7.8% 12 28.0% 90 1.4% 1 3.3% 5 Way, Waddon, Croydon Abroad 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Bluewater Shopping Centre, 2.3% 16 5.4% 8 1.5% 5 2.7% 2 0.4% 1 Greenhithe Burgess Hill 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Central London 1.7% 12 2.2% 3 2.6% 8 0.6% 1 0.0% 0 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Copthorne 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 County Oak Retail Park, 4.9% 34 6.6% 10 0.4% 1 8.0% 7 11.0% 16 London Road, Crawley Fiveways Retail Park, Purley 1.2% 8 1.9% 3 1.1% 3 0.7% 1 0.9% 1 Way, Croydon Gatwick Airport 0.2% 1 0.4% 1 0.0% 0 0.0% 0 0.5% 1 Great Lodge Retail Park, 0.3% 2 1.5% 2 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingstanding Retail Park, 0.4% 3 1.4% 2 0.0% 0 1.1% 1 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingston-upon-Thames 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Knight's Park, Royal 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Tunbridge Wells Mail order 0.2% 2 0.4% 1 0.2% 1 0.6% 1 0.0% 0 North Farm Industrial Estate, 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells Orpington 0.5% 3 2.2% 3 0.0% 0 0.0% 0 0.0% 0 Rochester 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.5% 4 1.4% 2 0.0% 0 2.0% 2 0.0% 0 Selsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Sevenoaks Retail Park, Old 0.3% 2 0.8% 1 0.2% 1 0.0% 0 0.0% 0 Otford Road, Sevenoaks Smallfield 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Woodhatch 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Internet 21.3% 150 23.8% 35 22.5% 72 14.2% 12 20.5% 30 (Don't know / can't 2.5% 17 1.6% 2 3.6% 11 0.7% 1 1.9% 3 remember) (Don't buy these goods) 17.5% 123 22.7% 33 16.8% 54 8.1% 7 19.2% 28 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 58 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q13 Where else does your household purchase other kinds of electric items such as TV / Hi-Fi and computers? Those who buy other kinds of electrical goods at Q12:

Bromley 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Caterham Valley 0.5% 3 0.5% 1 0.7% 2 0.0% 0 0.6% 1 Crawley 2.2% 13 0.6% 1 0.4% 1 6.2% 5 4.9% 6 Croydon 2.0% 12 6.6% 7 1.4% 4 0.0% 0 0.6% 1 East Grinstead 0.5% 3 0.5% 1 0.0% 0 1.9% 2 0.5% 1 Edenbridge 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Horsham 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Oxted 1.2% 7 1.6% 2 0.0% 0 0.0% 0 4.4% 5 Redhill 0.8% 4 1.6% 2 0.7% 2 0.0% 0 0.5% 1 Reigate 0.6% 3 0.0% 0 0.7% 2 0.0% 0 1.2% 1 Sevenoaks 0.3% 2 0.6% 1 0.4% 1 0.0% 0 0.0% 0 Whyteleafe 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Valley Retail Park, Daniell 2.1% 12 1.7% 2 3.9% 10 0.0% 0 0.0% 0 Way, Waddon, Croydon Bluewater Shopping Centre, 1.5% 9 3.6% 4 1.4% 4 1.4% 1 0.0% 0 Greenhithe County Oak Retail Park, 0.9% 5 0.6% 1 0.2% 1 1.4% 1 2.3% 3 London Road, Crawley Fiveways Retail Park, Purley 0.5% 3 0.5% 1 0.9% 2 0.0% 0 0.0% 0 Way, Croydon Great Lodge Retail Park, 0.3% 2 0.6% 1 0.2% 1 0.8% 1 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingstanding Retail Park, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells North Farm Industrial Estate, 0.8% 5 2.3% 3 0.7% 2 0.0% 0 0.0% 0 Royal Tunbridge Wells Orpington 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Royal Tunbridge Wells 0.3% 2 0.0% 0 0.2% 1 0.8% 1 0.5% 1 St. Albans 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Internet 8.5% 49 14.0% 16 7.9% 21 7.8% 6 5.2% 6 (Don't know / can't 3.5% 20 3.4% 4 5.1% 14 2.2% 2 1.2% 1 remember) (Nowhere else) 72.4% 420 59.6% 68 74.3% 198 77.6% 62 76.9% 92 Weighted base: 580 114 266 80 119 Sample: 573 112 261 89 111

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 59 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q14 Where did your housheold last purchase furniture, soft furnishings or floor coverings?

Banstead 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Bletchingley 0.3% 2 0.0% 0 0.4% 1 0.0% 0 0.4% 1 Bromley 1.1% 7 3.8% 6 0.6% 2 0.0% 0 0.0% 0 Caterham Hill 1.7% 12 0.4% 1 3.2% 10 0.6% 1 0.4% 1 Caterham Valley 2.4% 17 0.0% 0 4.9% 16 0.0% 0 0.9% 1 Chelsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Crawley 7.5% 52 1.4% 2 1.1% 4 22.2% 19 18.6% 27 Croydon 5.6% 39 0.9% 1 9.5% 30 0.0% 0 5.1% 8 Dorking 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 East Grinstead 1.7% 12 0.8% 1 0.2% 1 8.1% 7 2.3% 3 Edenbridge 0.4% 3 0.0% 0 0.0% 0 2.9% 3 0.0% 0 Godstone 0.2% 1 0.5% 1 0.2% 1 0.0% 0 0.0% 0 Guildford 0.3% 2 0.0% 0 0.5% 2 0.0% 0 0.4% 1 Horley 1.4% 10 0.0% 0 0.2% 1 2.0% 2 5.3% 8 Horsham 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Lingfield 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Oxted 3.6% 26 11.2% 17 0.0% 0 0.0% 0 6.1% 9 Redhill 1.4% 10 1.8% 3 1.7% 5 0.0% 0 1.4% 2 Reigate 1.1% 8 0.0% 0 1.0% 3 0.0% 0 3.3% 5 Sevenoaks 0.6% 4 2.4% 4 0.0% 0 0.0% 0 0.4% 1 Sutton 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Warlingham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Ladymead Retail Park, 0.4% 3 0.0% 0 0.6% 2 0.0% 0 0.4% 1 Europa Park Road, Guildford Valley Retail Park, Daniell 22.0% 155 18.5% 27 32.9% 105 4.1% 4 12.6% 19 Way, Waddon, Croydon Abroad 0.3% 2 0.9% 1 0.0% 0 1.3% 1 0.0% 0 Ashford 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Ashford Designer Outlet, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Ashford Biggin Hill 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Bluewater Shopping Centre, 2.2% 15 3.1% 5 1.8% 6 3.3% 3 1.5% 2 Greenhithe Bournemouth 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Brighton 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Canterbury 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.4% 1 Central London 1.2% 8 1.4% 2 1.8% 6 0.6% 1 0.0% 0 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Christchurch 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Coulsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 County Oak Retail Park, 0.6% 4 0.4% 1 0.0% 0 2.0% 2 1.4% 2 London Road, Crawley Farnborough 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Fiveways Retail Park, Purley 0.5% 4 0.5% 1 0.4% 1 0.6% 1 0.9% 1 Way, Croydon Great Lodge Retail Park, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingstanding Retail Park, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingston-upon-Thames 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Knight's Park, Royal 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Tunbridge Wells Lakeside Shopping Centre, 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Thurrock Mail order 0.6% 4 0.9% 1 0.5% 2 0.0% 0 0.9% 1 Matlock 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 New Addington 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 North Farm Industrial Estate, 0.5% 3 1.9% 3 0.0% 0 0.6% 1 0.0% 0 Royal Tunbridge Wells Orpington 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Penshurst 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Purley 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Royal Tunbridge Wells 2.3% 16 2.7% 4 0.0% 0 14.4% 13 0.0% 0 Sanderstead 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Southampton 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Internet 10.4% 73 10.2% 15 11.8% 38 12.6% 11 6.2% 9 (Don't know / can't 5.3% 38 2.2% 3 6.5% 21 5.5% 5 5.9% 9 remember) (Don't buy these goods) 20.4% 144 26.6% 39 17.0% 54 18.2% 16 23.1% 34

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 60 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q15 Where else does your household purchase furniture, soft furnishings and floor coverings? Those who buy furniture, soft furnishings or floor coverings at Q14:

Bletchingley 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Bromley 0.2% 1 1.2% 1 0.0% 0 0.0% 0 0.0% 0 Caterham Hill 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Caterham Valley 1.4% 8 0.5% 1 2.6% 7 0.0% 0 0.5% 1 Crawley 1.8% 10 0.5% 1 0.5% 1 7.6% 5 2.3% 3 Croydon 1.9% 11 2.5% 3 2.0% 5 0.0% 0 2.3% 3 East Grinstead 0.7% 4 1.9% 2 0.0% 0 2.4% 2 0.0% 0 Godstone 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Horley 0.7% 4 0.0% 0 0.0% 0 0.0% 0 3.5% 4 Lingfield 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 Oxted 0.9% 5 4.1% 4 0.0% 0 0.0% 0 0.7% 1 Redhill 0.8% 4 0.5% 1 1.1% 3 0.0% 0 0.7% 1 Reigate 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Sevenoaks 0.9% 5 4.5% 5 0.0% 0 0.0% 0 0.0% 0 Woldingham 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Valley Retail Park, Daniell 3.0% 17 3.6% 4 3.9% 10 3.4% 2 0.0% 0 Way, Waddon, Croydon Basildon 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Bluewater Shopping Centre, 1.0% 6 1.3% 1 0.9% 2 1.6% 1 0.5% 1 Greenhithe Central London 0.4% 2 0.0% 0 0.4% 1 1.6% 1 0.0% 0 Cobham 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Coulsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 County Oak Retail Park, 0.4% 2 0.7% 1 0.0% 0 0.0% 0 1.2% 1 London Road, Crawley Fiveways Retail Park, Purley 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Way, Croydon Kingstanding Retail Park, 0.4% 2 1.9% 2 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Kingston-upon-Thames 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Lymington 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Maidstone 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Royal Tunbridge Wells 0.7% 4 0.5% 1 0.0% 0 2.4% 2 1.2% 1 Sanderstead 0.4% 2 0.0% 0 0.9% 2 0.0% 0 0.0% 0 Internet 5.2% 29 9.4% 10 2.6% 7 5.0% 4 7.7% 9 (Don't know / can't 7.3% 41 5.1% 5 8.1% 21 8.0% 6 7.2% 8 remember) (Nowhere else) 69.8% 390 61.7% 67 73.6% 196 66.4% 47 70.8% 80 Weighted base: 559 108 266 71 114 Sample: 529 105 244 78 102

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 61 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q16 Where did your household last purchase DIY / hardware or garden items?

Banstead 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Bromley 0.3% 2 0.4% 1 0.4% 1 0.0% 0 0.0% 0 Burstow 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Caterham Hill 1.7% 12 0.0% 0 3.4% 11 0.0% 0 0.5% 1 Caterham Valley 3.9% 27 0.0% 0 8.6% 27 0.0% 0 0.0% 0 Chaldon 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Chelsham 0.3% 2 0.5% 1 0.5% 2 0.0% 0 0.0% 0 Crawley 6.4% 45 2.2% 3 2.5% 8 11.2% 10 16.0% 24 Croydon 2.1% 15 1.4% 2 3.9% 13 0.0% 0 0.0% 0 Dormansland 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 East Grinstead 13.3% 94 6.9% 10 0.4% 1 72.0% 63 13.2% 20 Edenbridge 0.2% 2 0.0% 0 0.0% 0 2.0% 2 0.0% 0 Felbridge 0.7% 5 0.0% 0 0.0% 0 2.0% 2 2.3% 3 Godstone 6.4% 45 12.0% 18 2.9% 9 0.0% 0 12.2% 18 Horley 0.4% 3 0.0% 0 0.0% 0 0.0% 0 1.8% 3 Leatherhead 0.2% 1 0.5% 1 0.0% 0 0.0% 0 0.5% 1 Lingfield 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Nutfield 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Oxted 3.6% 25 12.8% 19 0.5% 2 0.0% 0 3.3% 5 Redhill 3.5% 24 2.6% 4 1.6% 5 0.6% 1 10.1% 15 Reigate 7.7% 54 1.7% 3 9.9% 32 0.0% 0 13.7% 20 Sevenoaks 3.6% 25 16.6% 25 0.2% 1 0.0% 0 0.0% 0 Sutton 1.2% 9 0.0% 0 2.7% 9 0.0% 0 0.0% 0 Tatsfield 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Warlingham 4.3% 30 7.0% 10 6.3% 20 0.0% 0 0.0% 0 Whyteleafe 0.4% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 Woldingham 1.5% 10 0.9% 1 2.8% 9 0.0% 0 0.0% 0 Brighton Road Retail Park, 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.4% 1 Brighton Road, Waddon, Redhill Valley Retail Park, Daniell 12.6% 89 1.9% 3 26.4% 84 0.0% 0 0.9% 1 Way, Waddon, Croydon Biggin Hill 0.8% 6 3.8% 6 0.0% 0 0.0% 0 0.0% 0 Central London 0.6% 4 0.0% 0 1.4% 4 0.0% 0 0.0% 0 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 County Oak Retail Park, 0.4% 3 0.0% 0 0.0% 0 0.0% 0 1.8% 3 London Road, Crawley Fiveways Retail Park, Purley 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Way, Croydon Gatwick Airport 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.5% 2 Great Lodge Retail Park, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Longfield Road, Royal Tunbridge Wells Hamsey Green 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Hookwood 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Knight's Park, Royal 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Tunbridge Wells Knockholt 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 North Farm Industrial Estate, 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells Royal Tunbridge Wells 0.4% 3 0.5% 1 0.6% 2 0.0% 0 0.0% 0 Selsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Sevenoaks Retail Park, Old 0.4% 3 2.0% 3 0.0% 0 0.0% 0 0.0% 0 Otford Road, Sevenoaks Smallfield 0.4% 3 0.0% 0 0.0% 0 0.0% 0 1.8% 3 Snowhill, Copthorne 0.3% 2 0.5% 1 0.0% 0 0.0% 0 0.9% 1 Wallington 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Internet 2.4% 17 4.1% 6 1.5% 5 0.6% 1 3.7% 6 (Don't know / can't 2.2% 16 2.3% 3 2.9% 9 0.0% 0 1.9% 3 remember) (Don't buy these goods) 15.1% 106 16.2% 24 17.2% 55 9.8% 9 12.6% 19 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 62 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q17 Where else does your household purchase buy DIY / hardware and garden items? Those who buy DIY / Hardware or garden items at Q16:

Banstead 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Bromley 1.2% 7 4.4% 5 0.7% 2 0.0% 0 0.0% 0 Caterham Hill 1.7% 10 0.0% 0 3.9% 10 0.0% 0 0.0% 0 Caterham Valley 3.2% 19 0.0% 0 7.1% 19 0.0% 0 0.0% 0 Chelsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Crawley 2.8% 16 2.3% 3 0.0% 0 7.7% 6 5.8% 8 Croydon 0.7% 4 0.0% 0 1.7% 4 0.0% 0 0.0% 0 East Grinstead 3.6% 22 2.1% 3 0.2% 1 10.9% 9 7.7% 10 Edenbridge 0.2% 1 0.5% 1 0.0% 0 0.6% 1 0.0% 0 Felbridge 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.5% 2 Godstone 4.8% 29 6.8% 8 4.2% 11 0.8% 1 6.6% 8 Horley 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.2% 2 Lingfield 0.2% 1 0.5% 1 0.0% 0 0.8% 1 0.0% 0 Nutfield 0.2% 1 0.0% 0 0.0% 0 0.6% 1 0.5% 1 Oxted 4.9% 29 11.0% 14 0.9% 2 0.6% 1 9.8% 13 Redhill 0.7% 4 0.5% 1 1.3% 4 0.0% 0 0.0% 0 Reigate 3.7% 22 5.0% 6 2.8% 7 0.0% 0 6.8% 9 Sevenoaks 1.0% 6 4.3% 5 0.2% 1 0.0% 0 0.0% 0 Sutton 0.8% 5 0.6% 1 1.4% 4 0.0% 0 0.5% 1 Warlingham 1.1% 6 0.6% 1 1.8% 5 0.0% 0 0.6% 1 Westerham 0.3% 2 1.6% 2 0.0% 0 0.0% 0 0.0% 0 Woldingham 0.7% 4 0.0% 0 1.6% 4 0.0% 0 0.0% 0 Brighton Road Retail Park, 0.4% 2 0.0% 0 0.6% 2 0.0% 0 0.5% 1 Brighton Road, Waddon, Redhill The Wharf Retail Park, 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.1% 1 Woolsack Way, Byfleet, Godalming Valley Retail Park, Daniell 3.8% 23 0.5% 1 8.0% 21 0.0% 0 1.0% 1 Way, Waddon, Croydon Biggin Hill 0.4% 3 0.5% 1 0.7% 2 0.0% 0 0.0% 0 Brasted 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Copthorne 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 County Oak Retail Park, 0.6% 3 0.0% 0 0.2% 1 0.0% 0 2.2% 3 London Road, Crawley Fiveways Retail Park, Purley 0.2% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 Way, Croydon Hamsey Green 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Hartfield 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Orpington 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.3% 2 1.0% 1 0.0% 0 0.6% 1 0.0% 0 Sanderstead 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Sevenoaks Retail Park, Old 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Otford Road, Sevenoaks Smallfield 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Snowhill, Copthorne 0.2% 1 0.0% 0 0.0% 0 0.6% 1 0.5% 1 Southampton 0.2% 1 0.0% 0 0.0% 0 1.4% 1 0.0% 0 Wallington 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Internet 1.8% 10 2.2% 3 2.9% 8 0.0% 0 0.0% 0 (Don't know / can't 2.7% 16 2.1% 3 3.1% 8 1.4% 1 3.3% 4 remember) (Nowhere else) 55.4% 330 51.2% 63 55.2% 146 72.5% 57 49.6% 64 Weighted base: 596 124 265 79 129 Sample: 579 116 260 86 117

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 63 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q18 Where did your household last purchase health, beauty and chemist items?

Banstead 0.7% 5 0.0% 0 0.0% 0 0.0% 0 3.5% 5 Bromley 0.8% 6 3.3% 5 0.0% 0 0.0% 0 0.5% 1 Caterham Hill 7.4% 52 0.0% 0 16.3% 52 0.0% 0 0.0% 0 Caterham Valley 20.7% 145 0.0% 0 43.9% 140 0.0% 0 3.5% 5 Chelsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Crawley 1.8% 13 0.0% 0 0.0% 0 5.2% 5 5.4% 8 Croydon 2.6% 18 1.4% 2 5.0% 16 0.0% 0 0.0% 0 East Grinstead 5.7% 40 0.0% 0 0.2% 1 41.8% 37 2.1% 3 Edenbridge 0.7% 5 0.0% 0 0.2% 1 4.5% 4 0.0% 0 Felbridge 0.3% 2 0.0% 0 0.0% 0 2.7% 2 0.0% 0 Godstone 2.6% 18 0.0% 0 0.0% 0 0.0% 0 12.5% 18 Horley 1.5% 10 0.0% 0 0.0% 0 0.7% 1 6.7% 10 Lingfield 5.1% 36 0.9% 1 0.0% 0 30.4% 27 5.3% 8 Nutfield 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Oxted 17.3% 122 66.1% 97 2.1% 7 2.8% 2 10.2% 15 Redhill 4.5% 32 0.4% 1 2.3% 7 0.6% 1 15.8% 23 Reigate 1.4% 10 0.0% 0 0.6% 2 0.0% 0 5.4% 8 Sevenoaks 0.5% 3 0.9% 1 0.6% 2 0.0% 0 0.0% 0 Sutton 0.3% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 Warlingham 7.0% 49 5.5% 8 12.9% 41 0.0% 0 0.0% 0 Westerham 0.5% 3 2.3% 3 0.0% 0 0.0% 0 0.0% 0 Whyteleafe 1.0% 7 0.0% 0 2.2% 7 0.0% 0 0.0% 0 Valley Retail Park, Daniell 0.8% 6 0.0% 0 1.8% 6 0.0% 0 0.0% 0 Way, Waddon, Croydon Abroad 0.4% 3 1.4% 2 0.0% 0 0.7% 1 0.0% 0 Biggin Hill 1.5% 10 6.9% 10 0.0% 0 0.0% 0 0.0% 0 Bluewater Shopping Centre, 0.4% 3 0.0% 0 1.0% 3 0.0% 0 0.0% 0 Greenhithe Burgh Heath 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Central London 1.4% 10 0.9% 1 2.0% 6 1.3% 1 0.9% 1 Coulsdon 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Crawley Down 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Epsom 0.6% 4 0.0% 0 0.5% 2 0.0% 0 1.5% 2 Gatwick Airport 0.3% 2 0.5% 1 0.2% 1 1.0% 1 0.0% 0 Hamsey Green 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Hookwood 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Hurst Green 0.2% 1 0.8% 1 0.0% 0 0.0% 0 0.0% 0 Lakeside Shopping Centre, 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Thurrock Mail order 0.3% 2 0.9% 1 0.2% 1 0.0% 0 0.0% 0 Merstham 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 New Addington 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Purley 0.4% 3 0.0% 0 1.0% 3 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Smallfield 2.3% 16 0.0% 0 0.0% 0 0.0% 0 11.1% 16 Wallington 0.1% 1 0.0% 0 0.0% 0 0.6% 1 0.0% 0 Winchester 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Woodhatch 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Internet 2.8% 20 2.8% 4 2.1% 7 1.1% 1 5.3% 8 (Don't know / can't 0.5% 4 0.9% 1 0.6% 2 0.6% 1 0.0% 0 remember) (Don't buy these goods) 3.9% 27 3.0% 4 2.8% 9 2.0% 2 8.2% 12 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 64 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q19 Where else does your household purchase health, beauty and chemist items? Those who buy health, beauty and chemist items at Q18:

Bromley 0.5% 3 1.4% 2 0.2% 1 0.0% 0 0.5% 1 Caterham Hill 2.3% 15 0.0% 0 5.0% 15 0.0% 0 0.0% 0 Caterham Valley 7.0% 48 4.4% 6 12.0% 37 0.0% 0 2.8% 4 Chelsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Crawley 2.3% 16 0.9% 1 0.2% 1 9.2% 8 4.4% 6 Croydon 1.5% 10 2.0% 3 2.3% 7 0.0% 0 0.0% 0 East Grinstead 1.4% 9 0.0% 0 0.0% 0 10.8% 9 0.0% 0 Edenbridge 0.1% 1 0.0% 0 0.0% 0 1.1% 1 0.0% 0 Felbridge 0.3% 2 0.0% 0 0.0% 0 2.2% 2 0.0% 0 Godstone 1.0% 7 0.0% 0 0.0% 0 0.0% 0 4.9% 7 Horley 0.6% 4 0.0% 0 0.0% 0 0.0% 0 3.0% 4 Leatherhead 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Lingfield 1.8% 12 0.0% 0 0.0% 0 12.4% 11 0.9% 1 Oxted 4.7% 32 11.2% 16 0.9% 3 1.9% 2 8.3% 11 Redhill 3.0% 21 1.6% 2 1.8% 6 0.0% 0 9.3% 13 Reigate 0.6% 4 0.0% 0 0.6% 2 0.0% 0 1.6% 2 Sevenoaks 0.7% 5 2.0% 3 0.6% 2 0.0% 0 0.0% 0 Warlingham 3.3% 22 2.9% 4 5.8% 18 0.0% 0 0.0% 0 Whyteleafe 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Valley Retail Park, Daniell 0.3% 2 0.5% 1 0.3% 1 0.0% 0 0.0% 0 Way, Waddon, Croydon Biggin Hill 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Bluewater Shopping Centre, 1.4% 9 1.0% 1 2.1% 6 0.0% 0 1.0% 1 Greenhithe Canterbury 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Central London 0.7% 5 1.4% 2 0.2% 1 0.7% 1 1.0% 1 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Hamsey Green 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Heathrow Airport 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Hookwood 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Mail order 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Purley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.1% 1 0.0% 0 0.0% 0 1.1% 1 0.0% 0 St. Albans 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Internet 1.3% 9 2.8% 4 0.6% 2 0.0% 0 1.9% 3 (Don't know / can't 2.3% 15 1.8% 3 1.7% 5 4.9% 4 2.2% 3 remember) (Nowhere else) 61.1% 413 64.9% 93 62.9% 196 55.8% 48 56.6% 77 Weighted base: 675 143 311 86 136 Sample: 673 140 302 97 134

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q20 Where did your household last purchase other non-food items such as books, CDs, toys and gifts?

Bromley 1.6% 11 7.2% 11 0.0% 0 0.0% 0 0.5% 1 Caterham Hill 0.9% 7 0.0% 0 1.9% 6 0.6% 1 0.0% 0 Caterham Valley 4.5% 32 0.9% 1 9.1% 29 0.0% 0 0.8% 1 Chelsham 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Crawley 4.2% 30 0.9% 1 0.6% 2 9.6% 8 12.3% 18 Croydon 4.3% 30 0.5% 1 9.0% 29 0.0% 0 0.5% 1 East Grinstead 3.5% 25 0.8% 1 0.0% 0 22.8% 20 2.6% 4 Edenbridge 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Horley 0.3% 2 0.0% 0 0.0% 0 0.0% 0 1.4% 2 Limpsfield 0.2% 1 0.8% 1 0.0% 0 0.0% 0 0.0% 0 Lingfield 0.2% 2 0.0% 0 0.0% 0 1.7% 2 0.0% 0 Oxted 5.7% 40 17.9% 26 2.9% 9 0.7% 1 2.6% 4 Redhill 6.7% 47 6.8% 10 5.4% 17 0.0% 0 13.2% 19 Sevenoaks 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Warlingham 1.0% 7 0.0% 0 2.3% 7 0.0% 0 0.0% 0 Valley Retail Park, Daniell 1.3% 9 0.0% 0 2.5% 8 0.7% 1 0.5% 1 Way, Waddon, Croydon Abroad 0.9% 6 1.3% 2 0.0% 0 4.8% 4 0.0% 0 Bluewater Shopping Centre, 1.5% 11 0.0% 0 3.1% 10 0.0% 0 0.4% 1 Greenhithe Burgess Hill 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.9% 1 Central London 1.2% 9 0.4% 1 1.6% 5 1.8% 2 0.9% 1 Chichester 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Leeds 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Ringwood, Dorset 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.4% 3 0.9% 1 0.3% 1 0.0% 0 0.4% 1 Sanderstead 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 St. Austell 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 TV Shopping 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.4% 1 Tonbridge 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Internet 46.6% 327 47.5% 70 47.2% 151 41.7% 36 47.4% 70 (Don't know / can't 1.2% 9 0.5% 1 1.6% 5 0.0% 0 1.8% 3 remember) (Don't buy these goods) 12.2% 85 12.1% 18 11.5% 37 13.0% 11 13.3% 20 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q21 Where else does your household purchase other non-food items such as books, CDs, toys and gifts? Those who buy other non-food items such as books, CDs, toys and gifts at Q20:

Bromley 0.6% 3 2.2% 3 0.2% 1 0.0% 0 0.0% 0 Caterham Hill 0.7% 4 0.0% 0 1.6% 4 0.0% 0 0.0% 0 Caterham Valley 3.0% 19 0.0% 0 6.4% 18 0.0% 0 0.5% 1 Crawley 4.2% 26 5.5% 7 1.0% 3 8.9% 7 7.2% 9 Croydon 2.1% 13 0.4% 1 4.5% 13 0.0% 0 0.0% 0 East Grinstead 1.6% 10 1.6% 2 0.0% 0 7.6% 6 1.6% 2 Horley 0.8% 5 0.0% 0 0.0% 0 0.0% 0 4.1% 5 Horsham 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Leatherhead 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Limpsfield 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Oxted 3.2% 19 11.7% 15 0.6% 2 0.0% 0 2.0% 3 Redhill 2.0% 13 2.9% 4 2.3% 6 0.0% 0 1.9% 2 Reigate 0.7% 5 0.0% 0 0.8% 2 0.8% 1 1.2% 2 Sutton 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Warlingham 1.3% 8 0.4% 1 2.6% 7 0.0% 0 0.0% 0 Valley Retail Park, Daniell 0.4% 2 0.0% 0 0.9% 2 0.0% 0 0.0% 0 Way, Waddon, Croydon Bluewater Shopping Centre, 1.1% 7 3.1% 4 0.9% 3 0.0% 0 0.0% 0 Greenhithe Central London 0.7% 4 0.0% 0 1.6% 4 0.0% 0 0.0% 0 Coulsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Portsmouth 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Royal Tunbridge Wells 0.2% 1 0.0% 0 0.0% 0 1.5% 1 0.0% 0 Internet 6.8% 42 6.3% 8 5.5% 15 14.7% 11 5.6% 7 (Don't know / can't 1.9% 12 2.1% 3 2.0% 6 0.0% 0 2.6% 3 remember) (Nowhere else) 67.8% 418 63.4% 82 67.9% 192 66.6% 51 72.6% 93 Weighted base: 617 130 283 76 128 Sample: 592 128 266 81 117

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q22 What items, if any, do you regularly buy on the internet? [MR]

Nothing 30.5% 214 30.7% 45 29.3% 94 35.8% 31 29.8% 44 Groceries 6.7% 47 2.8% 4 4.9% 16 5.8% 5 15.1% 22 Clothes and shoes 28.0% 197 29.8% 44 27.2% 87 34.2% 30 24.4% 36 Domestic electrical 9.0% 63 10.8% 16 12.5% 40 5.6% 5 1.7% 2 appliances Electrical TV, Hi-Fi and 12.1% 85 9.2% 14 12.1% 39 17.3% 15 11.9% 17 computers Furniture, soft furnishings 3.4% 24 2.3% 3 3.3% 11 3.7% 3 4.4% 6 and floor coverings DIY, hardware and 4.3% 30 4.6% 7 4.2% 13 7.1% 6 2.7% 4 homewares Health and beauty, chemist 2.8% 20 4.7% 7 2.3% 7 1.4% 1 2.7% 4 items Books 40.4% 284 43.8% 65 39.9% 128 34.0% 30 42.0% 62 CDs / DVDs / games 25.7% 180 33.2% 49 21.3% 68 19.2% 17 31.2% 46 Toys 6.5% 46 4.9% 7 7.7% 24 2.6% 2 8.0% 12 Baby products 0.3% 2 0.9% 1 0.2% 1 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Computer / camera 0.8% 6 1.4% 2 1.0% 3 0.0% 0 0.4% 1 accessories Download music 0.4% 2 0.9% 1 0.4% 1 0.0% 0 0.0% 0 Flowers / plants 0.4% 3 0.5% 1 0.0% 0 0.0% 0 1.5% 2 Gifts 4.1% 29 4.6% 7 4.6% 15 5.5% 5 1.6% 2 Holidays / travel / event 0.7% 5 0.9% 1 0.2% 1 0.6% 1 1.9% 3 tickets Pet supplies 1.0% 7 1.5% 2 0.4% 1 3.3% 3 0.5% 1 Sports goods 0.4% 3 0.0% 0 0.2% 1 2.2% 2 0.0% 0 Stationery / craft / hobby 1.8% 13 2.2% 3 2.1% 7 0.7% 1 1.3% 2 goods Vehicle parts 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.4% 1 (Don't know / can't 0.6% 4 0.4% 1 1.1% 3 0.0% 0 0.0% 0 remember) Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q23 In the future do you think your household will buy more, less or about the same on the internet? [PR] Those who buy goods via the internet at Q22:

Buy the same amount 64.8% 455 66.6% 98 66.9% 214 72.3% 63 54.3% 80 Buy more 27.2% 191 24.6% 36 23.0% 74 23.4% 20 41.0% 61 Buy less 2.8% 19 2.5% 4 4.3% 14 0.7% 1 0.9% 1 (Don't know/ refused) 5.2% 36 6.3% 9 5.8% 18 3.6% 3 3.8% 6 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q24 Which of these town and local centres have you visited? [MR/PR]

Oxted 68.5% 481 97.1% 143 63.1% 202 53.9% 47 60.3% 89 Caterham Valley 60.5% 425 43.4% 64 94.4% 302 8.7% 8 34.7% 51 Caterham Hill 49.3% 346 36.0% 53 77.2% 247 10.7% 9 25.0% 37 Lingfield 25.4% 179 20.1% 30 8.6% 28 71.4% 62 40.1% 59 Warlingham 41.5% 292 32.7% 48 65.8% 210 8.2% 7 17.5% 26 Whyteleafe 20.7% 146 5.4% 8 36.4% 116 3.7% 3 12.2% 18 (None of these) 9.1% 64 2.4% 4 0.0% 0 22.9% 20 27.4% 40 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q25 What, if anything, would make you shop more often in Oxted Town Centre? [MR] Those who visit Oxted at Q24:

Nothing 53.1% 256 31.9% 46 61.9% 125 66.0% 31 60.6% 54 Better choice of clothing 5.2% 25 9.2% 13 2.2% 4 0.0% 0 8.3% 7 stores Better choice of shops in 12.4% 60 24.6% 35 9.1% 18 2.7% 1 5.5% 5 general Better quality shops 3.7% 18 5.7% 8 3.2% 6 2.4% 1 2.3% 2 Better maintenance / 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 cleanliness Improved bus services 1.3% 6 1.3% 2 1.4% 3 2.1% 1 0.7% 1 Improved shopping 0.4% 2 0.5% 1 0.3% 1 0.0% 0 0.9% 1 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 18.8% 90 21.8% 31 17.8% 36 17.7% 8 16.7% 15 Cheaper car parking 0.9% 4 0.0% 0 1.4% 3 0.0% 0 1.7% 2 More food supermarkets 1.2% 6 2.7% 4 0.6% 1 1.3% 1 0.0% 0 More large shops 1.7% 8 3.1% 4 1.2% 2 1.3% 1 0.7% 1 More traffic free areas / 0.4% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 pedestrianisation Additional / better quality 0.8% 4 1.0% 1 1.0% 2 0.0% 0 0.7% 1 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Better clientele 0.2% 1 0.7% 1 0.0% 0 0.0% 0 0.0% 0 Better disabled access 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Cheaper shops 0.1% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Get rid of the gasworks 0.4% 2 1.4% 2 0.0% 0 0.0% 0 0.0% 0 If it was nearer 0.5% 2 0.0% 0 0.5% 1 2.4% 1 0.0% 0 Improve layout of shops (e.g. 0.2% 1 0.0% 0 0.0% 0 2.4% 1 0.0% 0 more compact) Less charity shops 2.4% 12 6.7% 10 0.3% 1 0.0% 0 1.5% 1 Less coffee shops / 0.3% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 restaurants Less hairdressers 0.9% 4 2.0% 3 0.0% 0 0.0% 0 1.5% 1 Less services 0.3% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Longer opening hours 0.9% 4 0.0% 0 2.2% 4 0.0% 0 0.0% 0 Lower prices in shops 0.5% 2 0.8% 1 0.7% 1 0.0% 0 0.0% 0 More / better advertising 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 More antique shops 0.3% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 More disabled parking 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 More free parking 0.3% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 More frequent train services 0.4% 2 0.0% 0 1.0% 2 0.0% 0 0.0% 0 More independent shops 0.8% 4 2.1% 3 0.3% 1 0.0% 0 0.0% 0 More traffic wardens 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Open a fishmongers 0.1% 1 0.4% 1 0.0% 0 0.0% 0 0.0% 0 Open a Marks & Spencer 1.1% 5 1.3% 2 1.6% 3 0.0% 0 0.0% 0 store Pick-up shop to collect 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 online deliveries open 24 hrs (Don’t know) 2.7% 13 0.5% 1 2.5% 5 5.5% 3 5.2% 5 Weighted base: 481 143 202 47 89 Sample: 490 140 204 56 90

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q26 What, if anything, would make you shop more often in Caterham Valley Town Centre? [MR] Those who visit Caterham Valley Q24:

Nothing 40.7% 173 48.3% 31 34.9% 105 78.7% 6 60.0% 31 Better choice of clothing 13.4% 57 9.5% 6 15.9% 48 0.0% 0 5.1% 3 stores Better choice of shops in 24.1% 102 17.3% 11 30.0% 91 0.0% 0 1.5% 1 general Better quality shops 5.9% 25 0.0% 0 8.0% 24 0.0% 0 1.2% 1 Better maintenance / 1.3% 6 1.1% 1 1.2% 4 0.0% 0 2.4% 1 cleanliness Improved bus services 0.8% 4 2.9% 2 0.6% 2 0.0% 0 0.0% 0 Improved shopping 3.2% 14 1.1% 1 4.3% 13 0.0% 0 0.0% 0 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 12.8% 54 15.7% 10 10.7% 32 6.6% 1 21.9% 11 Cheaper car parking 1.0% 4 0.0% 0 1.0% 3 6.6% 1 1.5% 1 More food supermarkets 1.6% 7 0.0% 0 2.0% 6 0.0% 0 1.2% 1 More large shops 1.0% 4 0.0% 0 1.4% 4 0.0% 0 0.0% 0 More traffic free areas / 0.2% 1 1.1% 1 0.0% 0 0.0% 0 0.0% 0 pedestrianisation Additional / better quality 1.1% 5 0.0% 0 1.6% 5 0.0% 0 0.0% 0 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.3% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Better access by road 1.3% 5 0.0% 0 1.8% 5 0.0% 0 0.0% 0 Complete refurbishment of 0.2% 1 1.1% 1 0.0% 0 0.0% 0 0.0% 0 town centre If it was nearer 0.3% 1 0.0% 0 0.0% 0 14.7% 1 0.0% 0 Introduce a DIY shop 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Less charity shops 2.1% 9 0.0% 0 2.7% 8 0.0% 0 1.2% 1 Less food shops 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Less takeaways 0.4% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Less vacant shops 0.6% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 More / better financial 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 services (banks, building societies etc.) More cafés / restaurants 0.5% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 More independent shops 1.0% 4 0.0% 0 1.2% 4 0.0% 0 1.2% 1 More motor dealerships 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 More pubs / bars 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.5% 1 More traffic wardens 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Open a DIY store 0.6% 2 0.0% 0 0.8% 2 0.0% 0 0.0% 0 Open a Marks & Spencer 0.6% 3 0.0% 0 0.8% 3 0.0% 0 0.0% 0 store Open a toy shop 0.3% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Pull down Mercedes Benz 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 dealership (Don’t know) 3.8% 16 4.0% 3 3.9% 12 0.0% 0 3.9% 2 Weighted base: 425 64 302 8 51 Sample: 411 53 294 10 54

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q27 What, if anything, would make you shop more often in Caterham Hill? [MR] Those who visit Caterham Hill Q24:

Nothing 57.0% 197 60.8% 32 52.1% 129 76.1% 7 79.5% 29 Better choice of clothing 6.7% 23 9.1% 5 7.5% 19 0.0% 0 0.0% 0 stores Better choice of shops in 17.0% 59 18.2% 10 19.6% 48 0.0% 0 2.1% 1 general Better quality shops 3.1% 11 0.0% 0 4.3% 11 0.0% 0 0.0% 0 Better maintenance / 0.9% 3 1.1% 1 1.1% 3 0.0% 0 0.0% 0 cleanliness Improved bus services 0.5% 2 2.4% 1 0.2% 1 0.0% 0 0.0% 0 Improved shopping 1.9% 7 0.0% 0 2.7% 7 0.0% 0 0.0% 0 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 11.0% 38 3.9% 2 14.2% 35 0.0% 0 2.1% 1 Cheaper car parking 0.2% 1 0.0% 0 0.0% 0 0.0% 0 2.1% 1 More food supermarkets 1.1% 4 0.0% 0 1.3% 3 0.0% 0 1.7% 1 More large shops 1.2% 4 0.0% 0 1.5% 4 0.0% 0 1.7% 1 More traffic free areas / 1.2% 4 0.0% 0 1.2% 3 0.0% 0 3.4% 1 pedestrianisation Additional / better quality 0.8% 3 0.0% 0 1.1% 3 0.0% 0 0.0% 0 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Better access by road 0.9% 3 0.0% 0 1.3% 3 0.0% 0 0.0% 0 Better layout of shops (e.g. 1.3% 4 0.0% 0 1.8% 4 0.0% 0 0.0% 0 more compact) Complete refurbishment of 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 town centre If it was nearer 0.3% 1 0.0% 0 0.0% 0 11.9% 1 0.0% 0 Less independent shops 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 More / better financial 0.3% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 services (banks, building societies etc.) More disabled parking 0.3% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 More independent shops 0.5% 2 1.1% 1 0.4% 1 0.0% 0 0.0% 0 More pubs / bars 0.4% 2 0.0% 0 0.0% 0 0.0% 0 4.2% 2 More traffic wardens 0.2% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 (Don’t know) 2.8% 10 3.5% 2 1.9% 5 11.9% 1 5.4% 2 Weighted base: 346 53 247 9 37 Sample: 324 39 239 12 34

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q28 What, if anything, would make you shop more often in Lingfield? [MR] Those who visit Lingfield Q24:

Nothing 39.3% 70 40.4% 12 60.7% 17 27.5% 17 41.4% 24 Better choice of clothing 5.1% 9 16.3% 5 0.0% 0 7.0% 4 0.0% 0 stores Better choice of shops in 30.4% 54 18.1% 5 11.4% 3 41.5% 26 33.6% 20 general Better quality shops 3.2% 6 0.0% 0 0.0% 0 4.6% 3 4.8% 3 Better maintenance / 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 cleanliness Improved bus services 1.1% 2 0.0% 0 7.0% 2 0.0% 0 0.0% 0 Improved shopping 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 9.7% 17 14.0% 4 20.8% 6 9.0% 6 3.1% 2 Cheaper car parking 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More food supermarkets 8.6% 15 16.3% 5 0.0% 0 7.6% 5 9.9% 6 More large shops 1.0% 2 0.0% 0 0.0% 0 2.9% 2 0.0% 0 More traffic free areas / 0.6% 1 0.0% 0 0.0% 0 1.8% 1 0.0% 0 pedestrianisation Additional / better quality 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Better access by road 0.3% 1 0.0% 0 0.0% 0 0.0% 0 1.0% 1 Less coffee shops / 1.6% 3 0.0% 0 0.0% 0 3.6% 2 1.0% 1 restaurants Less food shops 0.4% 1 0.0% 0 0.0% 0 0.0% 0 1.3% 1 Less vacant shops 0.6% 1 0.0% 0 0.0% 0 1.8% 1 0.0% 0 Lower prices in shops 0.4% 1 0.0% 0 0.0% 0 1.0% 1 0.0% 0 More / better financial 1.1% 2 0.0% 0 0.0% 0 1.0% 1 2.4% 1 services (banks, building societies etc.) More independent shops 6.8% 12 0.0% 0 0.0% 0 14.0% 9 5.9% 3 More pubs / bars 0.6% 1 0.0% 0 0.0% 0 1.8% 1 0.0% 0 More traffic wardens 0.8% 1 0.0% 0 0.0% 0 0.0% 0 2.3% 1 Open a DIY store 0.4% 1 0.0% 0 0.0% 0 1.0% 1 0.0% 0 (Don’t know) 6.4% 11 1.9% 1 14.1% 4 1.0% 1 10.7% 6 Weighted base: 179 30 28 62 59 Sample: 182 25 30 75 52

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q29 What, if anything, would make you shop more often in Warlingham? [MR] Those who visit Warlingham at Q24:

Nothing 57.9% 169 68.6% 33 53.0% 111 69.0% 5 75.0% 19 Better choice of clothing 2.8% 8 0.0% 0 3.9% 8 0.0% 0 0.0% 0 stores Better choice of shops in 14.1% 41 7.3% 4 17.8% 37 0.0% 0 0.0% 0 general Better quality shops 1.5% 4 0.0% 0 2.1% 4 0.0% 0 0.0% 0 Better maintenance / 0.4% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 cleanliness Improved bus services 1.1% 3 0.0% 0 1.5% 3 0.0% 0 0.0% 0 Improved shopping 0.4% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 11.1% 32 4.5% 2 13.8% 29 15.5% 1 0.0% 0 Cheaper car parking 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More food supermarkets 2.4% 7 2.6% 1 2.8% 6 0.0% 0 0.0% 0 More large shops 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 More traffic free areas / 1.1% 3 0.0% 0 1.2% 2 0.0% 0 2.4% 1 pedestrianisation Additional / better quality 1.3% 4 0.0% 0 1.8% 4 0.0% 0 0.0% 0 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Better access by road 1.9% 6 0.0% 0 2.7% 6 0.0% 0 0.0% 0 Complete refurbishment of 1.8% 5 0.0% 0 0.0% 0 0.0% 0 20.2% 5 town centre Improve the Sainsbury's 0.2% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 store Less coffee shops / 0.4% 1 0.0% 0 0.6% 1 0.0% 0 0.0% 0 restaurants More beauty outlets 1.7% 5 10.0% 5 0.0% 0 0.0% 0 0.0% 0 More traffic wardens 0.2% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Open a butcher's shop 1.3% 4 0.0% 0 1.7% 4 0.0% 0 0.0% 0 (Don’t know) 6.0% 17 7.0% 3 5.9% 12 15.5% 1 2.4% 1 Weighted base: 292 48 210 7 26 Sample: 264 36 205 7 16

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Q30 What, if anything, would make you shop more often in Whyteleafe? [MR] Those who visit Whyteleafe at Q24:

Nothing 66.9% 97 39.4% 3 64.9% 76 65.5% 2 92.3% 17 Better choice of clothing 0.5% 1 0.0% 0 0.6% 1 0.0% 0 0.0% 0 stores Better choice of shops in 11.4% 17 0.0% 0 14.3% 17 0.0% 0 0.0% 0 general Better quality shops 3.8% 6 0.0% 0 4.8% 6 0.0% 0 0.0% 0 Better maintenance / 1.6% 2 0.0% 0 2.0% 2 0.0% 0 0.0% 0 cleanliness Improved bus services 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Improved shopping 2.1% 3 0.0% 0 2.7% 3 0.0% 0 0.0% 0 environment Improved feeling of safety 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More car parking 7.8% 11 0.0% 0 9.7% 11 0.0% 0 0.0% 0 Cheaper car parking 3.1% 4 0.0% 0 3.9% 4 0.0% 0 0.0% 0 More food supermarkets 1.7% 2 0.0% 0 2.1% 2 0.0% 0 0.0% 0 More large shops 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 More traffic free areas / 1.0% 1 0.0% 0 1.3% 1 0.0% 0 0.0% 0 pedestrianisation Additional / better quality 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 places to eat and meet people Events 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Markets 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Complete refurbishment of 0.7% 1 0.0% 0 0.9% 1 0.0% 0 0.0% 0 town centre Less takeaways 0.4% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 More beauty outlets 3.3% 5 60.6% 5 0.0% 0 0.0% 0 0.0% 0 More disabled parking 0.5% 1 0.0% 0 0.6% 1 0.0% 0 0.0% 0 More support for local 0.4% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 businesses Wider pavements 0.5% 1 0.0% 0 0.6% 1 0.0% 0 0.0% 0 (Don’t know) 5.0% 7 0.0% 0 4.1% 5 34.5% 1 7.7% 1 Weighted base: 146 8 116 3 18 Sample: 125 5 103 4 13

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Q31 Apart from shops in town centres what other faciities would you like to see more of in the future? [MR]

Nothing 60.3% 424 65.2% 96 54.3% 174 56.4% 49 70.8% 105 Banks / building societies 3.7% 26 3.0% 4 1.3% 4 15.6% 14 2.7% 4 Bingo hall 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Cinema 8.1% 57 0.0% 0 16.3% 52 2.6% 2 1.9% 3 Coffee shops 0.8% 6 0.4% 1 1.5% 5 0.0% 0 0.0% 0 Crèche / child care facilities 0.6% 4 0.0% 0 0.8% 3 2.1% 2 0.0% 0 Community hall 2.1% 15 0.5% 1 2.0% 6 3.1% 3 3.5% 5 Health and fitness gym 5.1% 36 1.4% 2 6.3% 20 2.6% 2 7.6% 11 Health centre 2.6% 18 6.1% 9 1.7% 6 0.0% 0 2.4% 4 Library 1.2% 8 0.0% 0 2.3% 7 1.1% 1 0.0% 0 Meeting place 0.7% 5 0.0% 0 1.4% 4 0.0% 0 0.4% 1 Nightclub 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Post office 2.2% 15 3.5% 5 1.0% 3 5.2% 5 1.4% 2 Pubs / bars 1.9% 13 2.3% 3 2.6% 8 1.3% 1 0.5% 1 Restaurants / takeaways 5.9% 42 2.4% 4 10.1% 32 2.6% 2 2.4% 4 Soft play / children's play 2.7% 19 2.8% 4 2.9% 9 1.9% 2 2.9% 4 areas Tenpin bowling 2.5% 18 3.8% 6 3.6% 12 0.7% 1 0.0% 0 Theatre 0.2% 2 0.0% 0 0.5% 2 0.0% 0 0.0% 0 Toilets 3.3% 23 4.2% 6 3.6% 11 4.5% 4 1.4% 2 Other 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 Activities for teenagers 2.2% 16 3.1% 5 2.8% 9 0.0% 0 1.5% 2 Astro turf 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Better access by road 0.2% 2 0.0% 0 0.0% 0 1.9% 2 0.0% 0 Better bus service 0.8% 5 0.0% 0 0.2% 1 1.6% 1 2.4% 3 Better public transport links 0.7% 5 1.9% 3 0.4% 1 0.0% 0 0.5% 1 BMX tracks / skate park 0.3% 2 0.0% 0 0.4% 1 1.4% 1 0.0% 0 Free / cheaper parking 0.2% 2 0.4% 1 0.0% 0 1.3% 1 0.0% 0 Hotel / guesthouse 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Indoor tennis courts and 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 squash courts Leisure activities for older 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 people (dancing etc.) More / better car parking 0.8% 5 1.2% 2 1.0% 3 0.0% 0 0.4% 1 More / better schools 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 More cycle routes 0.2% 1 0.0% 0 0.0% 0 1.4% 1 0.0% 0 More public seating 0.3% 2 0.4% 1 0.4% 1 0.7% 1 0.0% 0 Organised groups for adults 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Outdoor exercise area 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Public park 0.4% 3 0.0% 0 0.6% 2 0.0% 0 0.4% 1 Swimming pool 0.9% 6 0.5% 1 1.6% 5 0.0% 0 0.4% 1 Trampoline centre 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 (Don’t know) 0.9% 6 0.5% 1 0.9% 3 0.6% 1 1.4% 2 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Q32 Do you and your family undertake any of the following leisure activities? [MR/PR]

Cinema 65.5% 460 74.6% 110 66.4% 212 65.5% 57 54.7% 81 Theatre 53.1% 373 57.8% 85 50.4% 161 47.5% 41 57.7% 85 Pub / bar 54.6% 383 55.8% 82 51.8% 166 49.5% 43 62.3% 92 Restaurant 85.1% 597 84.4% 124 84.8% 271 86.3% 75 85.7% 127 Nightclub 9.7% 68 6.9% 10 9.0% 29 11.1% 10 13.0% 19 Bingo 2.7% 19 1.7% 2 4.0% 13 2.2% 2 1.3% 2 Health club / fitness or 34.1% 239 32.8% 48 34.4% 110 35.9% 31 33.8% 50 activity centre Tenpin bowling 21.7% 152 19.5% 29 21.2% 68 21.7% 19 25.1% 37 (None of these) 7.2% 50 5.8% 9 5.9% 19 9.5% 8 9.8% 15 (Don't know) 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

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Q33 Where did you and your family last visit the cinema? Those who visit the cinema at Q32:

Everyman Cinema, Station 35.3% 163 78.7% 87 27.6% 59 6.4% 4 17.0% 14 Road West, Oxted Gotosharp Cinemas, Barnetts 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Shaw, Oxted The Atrium Cinema, The 7.4% 34 1.2% 1 0.0% 0 48.3% 28 6.4% 5 Atrium, Kings Street, East Grinstead Vue Cinema, Valley Park 19.5% 90 0.0% 0 40.4% 86 0.9% 1 4.5% 4 Leisure Complex, Hesterman Way, Croydon ABC Cinema, High Street, 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Crawley Abroad 0.4% 2 1.7% 2 0.0% 0 0.0% 0 0.0% 0 Central London 3.0% 14 0.7% 1 6.0% 13 0.9% 1 0.0% 0 Cineworld, Crawley Leisure 24.0% 110 11.1% 12 15.0% 32 43.6% 25 51.4% 41 Park, Crawley David Lean Cinema, 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Katharine Street, Croydon Empire Cinema, St Nicholas 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Way, Sutton Everyman Cinema, Bancroft 2.1% 10 0.0% 0 2.2% 5 0.0% 0 6.1% 5 Road, Reigate Harlequin Theatre & 1.6% 7 0.0% 0 1.1% 2 0.0% 0 6.5% 5 Cinema, Warwick Road, Redhill Odeon Cinema, Knights 1.2% 5 3.2% 4 0.9% 2 0.0% 0 0.0% 0 Way, Tunbridge Wells Odeon Cinema, West Quay 1.1% 5 0.0% 0 0.0% 0 0.0% 0 6.5% 5 Road, Southampton Showcase Cinema, 2.7% 12 1.9% 2 4.4% 9 0.0% 0 1.0% 1 Bluewater Shopping Centre, Greenhithe Stag Community Arts 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Centre, London Road, Sevenoaks The Miller Centre, Godstone 0.2% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 Road, Caterham (Don't know / can't 0.8% 4 1.2% 1 1.1% 2 0.0% 0 0.0% 0 remember) Weighted base: 460 110 212 57 81 Sample: 417 107 184 59 67

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Q34 Where did you and your family last visit the theatre? Those who visit the theatre at Q32:

Bromley Little Theatre, 1.4% 5 3.0% 3 0.7% 1 0.0% 0 1.6% 1 North Street, Bromley Chequer Mead Community 2.0% 8 0.0% 0 0.0% 0 10.6% 4 3.8% 3 Arts Centre, De La Warr Road, East Grinstead Fairfield Halls, Park Lane, 1.2% 4 0.0% 0 2.4% 4 1.5% 1 0.0% 0 Croydon Miller Centre, Godstone 6.7% 25 0.0% 0 14.4% 23 0.0% 0 2.2% 2 Road, Caterham The Barn Theatre, Bluehouse 6.6% 25 16.0% 14 1.6% 3 1.2% 1 9.4% 8 Lane, Oxted The Stag Theatre, London 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Road, Sevenoaks Abroad 0.2% 1 0.8% 1 0.0% 0 0.0% 0 0.0% 0 Archway Theatre, The Drive, 0.3% 1 0.0% 0 0.0% 0 0.0% 0 1.5% 1 Horley Assembly Hall Theatre, 0.7% 2 0.8% 1 0.0% 0 4.2% 2 0.0% 0 Crescent Road, Royal Tunbridge Wells Central London / West End 70.4% 263 74.1% 63 70.3% 113 62.7% 26 70.7% 60 Chichester Festival Theatre, 0.7% 2 0.0% 0 1.2% 2 1.2% 1 0.0% 0 Oaklands Park, Chichester Crawley 0.4% 2 0.0% 0 0.0% 0 3.9% 2 0.0% 0 Everyman Cinema, Station 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Road West, Oxted Guildford 0.3% 1 0.0% 0 0.7% 1 0.0% 0 0.0% 0 Harlequin Theatre & 1.2% 4 0.8% 1 0.3% 1 1.2% 1 3.1% 3 Cinema, Warwick Road, Redhill Ilfracombe, North Devon 0.1% 1 0.0% 0 0.0% 0 1.2% 1 0.0% 0 Redhill 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Reigate 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Stratford-upon-Avon 0.5% 2 0.0% 0 0.7% 1 1.5% 1 0.0% 0 The Capitol Theatre, North 0.4% 1 0.0% 0 0.0% 0 0.0% 0 1.6% 1 Street, Horsham The Grand Theatre & Opera 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 House, New Briggate, Leeds The Hawth Theatre, Hawth 1.9% 7 0.7% 1 0.0% 0 10.8% 4 2.4% 2 Avenue, Crawley (Don't know / can't 4.2% 16 3.7% 3 6.1% 10 0.0% 0 3.1% 3 remember) Weighted base: 373 85 161 41 85 Sample: 385 91 172 51 71

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Q35 Where did you and your family last visit a pub / bar? Those who visit pubs / bars at Q32:

Banstead 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Bletchingley 3.0% 11 0.7% 1 0.4% 1 0.0% 0 11.0% 10 Burstow 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Caterham Hill 9.6% 37 0.0% 0 22.2% 37 0.0% 0 0.0% 0 Caterham Valley 3.2% 12 0.0% 0 6.9% 12 0.0% 0 0.8% 1 Chaldon 1.1% 4 0.0% 0 2.6% 4 0.0% 0 0.0% 0 Chelsham 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Crawley 0.3% 1 0.7% 1 0.0% 0 1.4% 1 0.0% 0 Crowhurst 0.3% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 Croydon 2.3% 9 0.0% 0 5.3% 9 0.0% 0 0.0% 0 Dormansland 1.1% 4 0.0% 0 0.0% 0 10.0% 4 0.0% 0 East Grinstead 3.5% 14 0.0% 0 0.0% 0 17.8% 8 6.3% 6 Edenbridge 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Felbridge 0.8% 3 0.0% 0 0.0% 0 6.9% 3 0.0% 0 Godstone 3.5% 13 0.9% 1 1.0% 2 0.0% 0 11.9% 11 Horley 0.7% 3 0.0% 0 0.0% 0 1.4% 1 2.2% 2 Horne 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Horsham 0.1% 1 0.0% 0 0.0% 0 1.2% 1 0.0% 0 Limpsfield 0.7% 3 2.3% 2 0.4% 1 0.0% 0 0.0% 0 Lingfield 6.2% 24 4.1% 3 0.7% 1 37.2% 16 3.5% 3 Nutfield 3.0% 12 0.0% 0 0.0% 0 0.0% 0 12.6% 12 Outwood 1.3% 5 0.0% 0 0.7% 1 1.2% 1 3.7% 3 Oxted 12.2% 47 40.9% 34 2.0% 3 1.2% 1 10.0% 9 Redhill 0.4% 2 0.0% 0 1.0% 2 0.0% 0 0.0% 0 Reigate 4.9% 19 0.0% 0 5.8% 10 0.0% 0 10.2% 9 Tadworth 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.8% 1 Tatsfield 1.8% 7 7.1% 6 0.7% 1 0.0% 0 0.0% 0 Warlingham 14.7% 56 7.6% 6 30.2% 50 0.0% 0 0.0% 0 Westerham 1.5% 6 5.7% 5 0.6% 1 0.0% 0 0.0% 0 Whyteleafe 1.9% 7 0.0% 0 3.8% 6 0.0% 0 0.8% 1 Woldingham 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Ardingly 0.3% 1 1.4% 1 0.0% 0 0.0% 0 0.0% 0 Biggin Hill 0.3% 1 1.6% 1 0.0% 0 0.0% 0 0.0% 0 Blindley Heath 0.2% 1 0.0% 0 0.0% 0 1.4% 1 0.0% 0 Bramber 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Brasted 0.3% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 Brighton 0.2% 1 0.0% 0 0.0% 0 1.4% 1 0.0% 0 Carshalton 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Central London 7.3% 28 8.3% 7 5.3% 9 2.6% 1 12.2% 11 Chiddingstone 0.7% 3 2.5% 2 0.0% 0 1.4% 1 0.0% 0 Coleman's Hatch 0.2% 1 0.0% 0 0.0% 0 1.4% 1 0.0% 0 Copthorne 0.3% 1 0.7% 1 0.0% 0 1.4% 1 0.0% 0 Coulsdon 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Crawley Down 0.4% 1 0.0% 0 0.0% 0 0.0% 0 1.5% 1 Crockenhill, Kent 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Diss 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Egham 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Hamsey Green 0.2% 1 0.7% 1 0.0% 0 0.0% 0 0.0% 0 Hartfield 0.1% 1 0.0% 0 0.0% 0 1.2% 1 0.0% 0 Haywards Heath 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Highfield & Hangingcroft 0.4% 1 0.0% 0 0.0% 0 0.0% 0 1.5% 1 Wood, Buckinghamshire Hurst Green 0.3% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 Kingswood 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Lewes 0.2% 1 0.9% 1 0.0% 0 0.0% 0 0.0% 0 Margate 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Marlow 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Newchapel 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Old Coulsdon 0.3% 1 0.0% 0 0.7% 1 0.0% 0 0.0% 0 Sharpthorne 0.1% 1 0.0% 0 0.0% 0 1.2% 1 0.0% 0 Smallfield 0.9% 4 0.0% 0 0.0% 0 0.0% 0 3.9% 4 Snowshill, Gloucestershire 0.1% 1 0.0% 0 0.0% 0 1.2% 1 0.0% 0 South Godstone 0.3% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 South Nutfield 0.2% 1 0.0% 0 0.0% 0 0.0% 0 0.7% 1 Southampton 0.3% 1 0.0% 0 0.0% 0 2.6% 1 0.0% 0 Torquay 0.1% 1 0.0% 0 0.3% 1 0.0% 0 0.0% 0 Turner's Hill 0.3% 1 0.0% 0 0.0% 0 2.6% 1 0.0% 0 West Hoathly, West Sussex 0.5% 2 0.0% 0 0.0% 0 1.2% 1 1.5% 1 Wrotham, Kent 0.2% 1 0.7% 1 0.0% 0 0.0% 0 0.0% 0 (Don't know / can't 4.1% 16 5.4% 4 5.5% 9 2.1% 1 1.5% 1 remember)

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Weighted base: 383 82 166 43 92 Sample: 354 76 148 51 79

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Total Zone 1 Zone 2 Zone 3 Zone 4

Q36 Where did you and your family last visit restaurants? Those who visit restaurants at Q32:

Banstead 0.5% 3 0.0% 0 1.2% 3 0.0% 0 0.0% 0 Bletchingley 3.1% 18 0.5% 1 2.5% 7 0.0% 0 8.7% 11 Bromley 0.3% 2 1.0% 1 0.2% 1 0.0% 0 0.0% 0 Burstow 0.1% 1 0.0% 0 0.0% 0 0.8% 1 0.0% 0 Camberley 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Caterham Hill 2.7% 16 0.0% 0 6.0% 16 0.0% 0 0.0% 0 Caterham Valley 8.9% 53 0.0% 0 19.5% 53 0.0% 0 0.0% 0 Chaldon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Chelsham 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Crawley 2.4% 15 1.0% 1 0.2% 1 11.9% 9 2.9% 4 Crowhurst 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Croydon 4.3% 26 0.6% 1 9.2% 25 0.0% 0 0.0% 0 East Grinstead 2.5% 15 0.6% 1 0.0% 0 13.4% 10 3.2% 4 Felbridge 1.2% 7 0.0% 0 0.0% 0 7.9% 6 1.1% 1 Godstone 5.1% 30 1.5% 2 4.6% 13 3.1% 2 10.8% 14 Guildford 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Horley 1.0% 6 0.0% 0 0.2% 1 0.0% 0 4.3% 5 Horne 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Limpsfield 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Lingfield 6.3% 38 5.4% 7 0.7% 2 28.3% 21 6.3% 8 Nutfield 0.7% 4 0.0% 0 0.2% 1 0.0% 0 2.9% 4 Outwood 0.7% 4 0.0% 0 0.0% 0 0.0% 0 3.3% 4 Oxted 15.1% 90 50.9% 63 3.4% 9 3.2% 2 12.0% 15 Redhill 0.8% 5 0.6% 1 1.0% 3 0.0% 0 1.0% 1 Reigate 7.2% 43 0.0% 0 4.3% 12 0.0% 0 24.5% 31 Sevenoaks 1.5% 9 6.8% 8 0.2% 1 0.0% 0 0.0% 0 Sutton 0.8% 4 0.0% 0 1.7% 4 0.0% 0 0.0% 0 Tadworth 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Tatsfield 0.5% 3 2.5% 3 0.0% 0 0.0% 0 0.0% 0 Warlingham 5.7% 34 0.6% 1 12.1% 33 0.0% 0 0.5% 1 Westerham 1.9% 12 8.3% 10 0.0% 0 0.8% 1 0.5% 1 Whyteleafe 2.3% 14 0.0% 0 5.2% 14 0.0% 0 0.0% 0 Farnham Retail Park, 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Guildford Road, Farnham Valley Retail Park, Daniell 1.2% 7 0.0% 0 2.6% 7 0.0% 0 0.0% 0 Way, Waddon, Croydon Abroad 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Ardingly 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Bexhill-on-Sea 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.6% 1 Biggin Hill 1.0% 6 4.9% 6 0.0% 0 0.0% 0 0.0% 0 Blindley Heath 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Bluewater Shopping Centre, 0.9% 5 0.0% 0 1.9% 5 0.0% 0 0.0% 0 Greenhithe Botley 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Bramber 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Brasted 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Brighton 0.7% 4 0.0% 0 0.7% 2 1.7% 1 0.6% 1 Burgess Hill 0.2% 1 0.0% 0 0.0% 0 1.5% 1 0.0% 0 Central London 7.3% 43 4.1% 5 10.9% 30 5.8% 4 3.4% 4 Chatham 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 Chichester 0.3% 2 0.0% 0 0.7% 2 0.0% 0 0.0% 0 Chiddingstone 0.3% 2 1.7% 2 0.0% 0 0.0% 0 0.0% 0 Chipstead 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Copthorne 0.9% 5 0.5% 1 0.0% 0 2.3% 2 2.2% 3 Coulsdon 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Crawley Down 0.2% 1 0.0% 0 0.0% 0 1.7% 1 0.0% 0 Danehill 0.2% 1 0.0% 0 0.0% 0 1.5% 1 0.0% 0 Deal 0.2% 1 1.0% 1 0.0% 0 0.0% 0 0.0% 0 Downe 0.1% 1 0.0% 0 0.0% 0 0.8% 1 0.0% 0 Eastbourne 0.3% 2 0.0% 0 0.0% 0 2.1% 2 0.0% 0 Edinburgh 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Epsom 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Esher 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Forest Row, East Sussex 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Hamsey Green 0.3% 2 0.0% 0 0.6% 2 0.0% 0 0.0% 0 Haywards Heath 0.2% 1 0.0% 0 0.0% 0 1.3% 1 0.0% 0 Henley-on-Thames 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Hever 0.3% 2 0.0% 0 0.0% 0 2.1% 2 0.0% 0 Honiton 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Horsted Keynes 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.1% 1 Kingston-upon-Thames 0.2% 1 0.0% 0 0.0% 0 0.0% 0 1.1% 1

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Total Zone 1 Zone 2 Zone 3 Zone 4

Langley Heath 0.3% 2 1.7% 2 0.0% 0 0.0% 0 0.0% 0 Leeds 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Lewes 0.1% 1 0.6% 1 0.0% 0 0.0% 0 0.0% 0 Luton 0.1% 1 0.0% 0 0.0% 0 0.8% 1 0.0% 0 Maidstone 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Margate 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Merstham 0.3% 2 0.0% 0 0.4% 1 0.0% 0 0.6% 1 New Malden 0.2% 1 0.0% 0 0.4% 1 0.0% 0 0.0% 0 Old Coulsdon 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Purley, Berkshire 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Sanderstead 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Shipley Bridge 0.2% 1 0.0% 0 0.0% 0 1.5% 1 0.0% 0 Smallfield 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 Snowshill, Gloucestershire 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 South Nutfield 0.2% 1 0.0% 0 0.0% 0 0.7% 1 0.5% 1 Steyning, West Sussex 0.1% 1 0.0% 0 0.2% 1 0.0% 0 0.0% 0 Turner's Hill 0.4% 2 0.0% 0 0.0% 0 1.5% 1 1.1% 1 Uckfield 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Winchester 0.2% 1 0.0% 0 0.0% 0 1.5% 1 0.0% 0 Worth 0.1% 1 0.0% 0 0.0% 0 0.7% 1 0.0% 0 Wrotham, Kent 0.1% 1 0.5% 1 0.0% 0 0.0% 0 0.0% 0 (Don't know / can't 2.9% 17 1.6% 2 3.7% 10 0.7% 1 3.9% 5 remember) Weighted base: 597 124 271 75 127 Sample: 579 125 258 83 113

Q37 Where did you and your family last visit nightclubs? Those who visit nightclubs at Q32:

Crawley 15.4% 10 47.2% 5 0.0% 0 50.0% 5 4.0% 1 Croydon 21.7% 15 0.0% 0 33.2% 10 0.0% 0 27.0% 5 East Grinstead 1.8% 1 0.0% 0 0.0% 0 6.5% 1 3.2% 1 Reigate 6.6% 4 0.0% 0 15.7% 4 0.0% 0 0.0% 0 Woldingham 1.0% 1 0.0% 0 2.3% 1 0.0% 0 0.0% 0 Central London 38.1% 26 47.2% 5 40.5% 12 43.5% 4 27.0% 5 Southampton 7.7% 5 0.0% 0 0.0% 0 0.0% 0 27.0% 5 Uxbridge 1.7% 1 0.0% 0 4.1% 1 0.0% 0 0.0% 0 (Don't know / can't 5.9% 4 5.6% 1 4.1% 1 0.0% 0 11.6% 2 remember) Weighted base: 68 10 29 10 19 Sample: 27 3 14 4 6

Q38 Where did you and your family last play bingo? Those who play bingo at Q32:

Gala Bingo, Kingsgate, 29.5% 6 23.5% 1 19.1% 2 33.3% 1 100.0% 2 Queensway, Crawley Mecca Bingo, Tamworth 26.2% 5 0.0% 0 39.0% 5 0.0% 0 0.0% 0 Road, Croydon Addlestone 2.8% 1 0.0% 0 4.1% 1 0.0% 0 0.0% 0 Caterham Hill 2.8% 1 0.0% 0 4.1% 1 0.0% 0 0.0% 0 Kenley Aerodrome, Kenley 6.2% 1 0.0% 0 9.2% 1 0.0% 0 0.0% 0 Oxted 5.8% 1 23.5% 1 4.1% 1 0.0% 0 0.0% 0 Tatsfield 3.0% 1 23.5% 1 0.0% 0 0.0% 0 0.0% 0 (Don't know / can't 23.8% 5 29.4% 1 20.2% 3 66.7% 1 0.0% 0 remember) Weighted base: 19 2 13 2 2 Sample: 19 4 10 3 2

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 80 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Q39 Where did you and your family last visit a heatlh club / fitness or activity centre? Those who visit health clubs / fitness centres at Q32:

Bulldogs Gym, Imberhorne 0.5% 1 0.0% 0 0.0% 0 2.0% 1 1.2% 1 Way, East Grinstead Chartham Park, Felcourt 6.2% 15 9.9% 5 1.1% 1 19.4% 6 5.7% 3 Road, East Grinstead Edenbridge Leisure Centre, 0.9% 2 2.7% 1 0.0% 0 2.9% 1 0.0% 0 Stangrove Park, Station Road, Edenbridge Lifeline Fitness, Holland 3.3% 8 11.1% 5 0.0% 0 5.8% 2 1.6% 1 Road, Hurst Green, Oxted New Addington Swimming 0.3% 1 0.0% 0 0.0% 0 0.0% 0 1.2% 1 Pool, Central Parade, Croydon Tandridge Leisure Centre, 32.5% 78 55.5% 27 23.6% 26 5.8% 2 46.4% 23 Hoskins Road, Oxted The Gym, George Street, 0.8% 2 0.0% 0 1.8% 2 0.0% 0 0.0% 0 Croydon The Gym, Queen's Square, 1.5% 4 0.0% 0 1.2% 1 0.0% 0 4.7% 2 Crawley Beckenham 0.8% 2 0.0% 0 1.8% 2 0.0% 0 0.0% 0 Bromley Fitness & 0.3% 1 0.0% 0 0.0% 0 0.0% 0 1.6% 1 Wellbeing Centre, Hayes Lane, Bromley Caterham 1.1% 3 0.0% 0 2.3% 3 0.0% 0 0.0% 0 Caterham Hill 1.0% 2 0.0% 0 1.7% 2 0.0% 0 1.2% 1 Caterham Valley 2.3% 5 0.0% 0 4.3% 5 0.0% 0 1.6% 1 Central London 3.8% 9 5.8% 3 5.7% 6 0.0% 0 0.0% 0 Crawley Down 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 Curves, Tower House, 0.5% 1 0.0% 0 1.1% 1 0.0% 0 0.0% 0 Cromwell Road, Redhill DW Fitness Club, The 0.5% 1 0.0% 0 0.0% 0 3.5% 1 0.0% 0 Martlets, Crawley Darwin Leisure Centre, Jail 0.3% 1 1.5% 1 0.0% 0 0.0% 0 0.0% 0 Lane, Biggin Hill David Lloyd, Horton Lane, 0.5% 1 0.0% 0 1.1% 1 0.0% 0 0.0% 0 Epsom De Stafford Sports Centre, 16.3% 39 0.0% 0 35.4% 39 0.0% 0 0.0% 0 Burntwood Lane, Caterham Dynamics Health & Fitness, 0.2% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 Brighton Road, Purley East Grinstead 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 East Grinstead Sports Club, 2.0% 5 1.2% 1 0.0% 0 11.3% 4 1.2% 1 St. Hill Road, East Grinstead Effingham Park Hotel, 0.7% 2 0.0% 0 0.0% 0 5.5% 2 0.0% 0 Copthorne Energie Fitness, London 0.5% 1 0.0% 0 0.0% 0 3.6% 1 0.0% 0 Road, East Grinstead Gatwick 0.3% 1 0.0% 0 0.0% 0 0.0% 0 1.6% 1 Greenacres Leisure Centre, 1.1% 3 0.0% 0 2.4% 3 0.0% 0 0.0% 0 Warlingham Guildford Spectrum, 0.5% 1 0.0% 0 1.1% 1 0.0% 0 0.0% 0 Parkway, Guildford Hamsey Green 0.3% 1 0.0% 0 0.6% 1 0.0% 0 0.0% 0 Horley Leisure Centre, 3.1% 7 0.0% 0 0.0% 0 0.0% 0 14.9% 7 Anderson Way, Horley Kings Centre, Moat Road, 2.2% 5 0.0% 0 0.0% 0 16.8% 5 0.0% 0 East Grinstead Knutsfield 0.6% 1 0.0% 0 0.0% 0 0.0% 0 2.8% 1 LA Fitness, Copthorne Road, 0.5% 1 0.0% 0 0.0% 0 3.5% 1 0.0% 0 Copthorne Lingfield 0.2% 1 0.0% 0 0.0% 0 1.6% 1 0.0% 0 Merstham 0.9% 2 0.0% 0 0.0% 0 0.0% 0 4.5% 2 Nutfield 1.8% 4 3.0% 1 0.6% 1 0.0% 0 4.3% 2 Nutfield Priory Hotel & Spa, 0.6% 1 0.0% 0 0.0% 0 0.0% 0 2.8% 1 Nutfield Oxted 1.4% 3 5.3% 3 0.6% 1 0.0% 0 0.0% 0 Purley, Reading 0.5% 1 0.0% 0 1.1% 1 0.0% 0 0.0% 0 Redhill 0.5% 1 0.0% 0 0.5% 1 0.0% 0 1.6% 1 Sanderstead 0.2% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 Selsdon 0.5% 1 1.5% 1 0.5% 1 0.0% 0 0.0% 0

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 81 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

Tatsfield 0.5% 1 2.6% 1 0.0% 0 0.0% 0 0.0% 0 The Triangle, Triangle Way, 1.8% 4 0.0% 0 0.0% 0 13.4% 4 0.0% 0 Burgess Hill The Village Health Club, 3.1% 7 0.0% 0 6.8% 7 0.0% 0 0.0% 0 Weston Drive, Caterham Warlingham 0.8% 2 0.0% 0 1.8% 2 0.0% 0 0.0% 0 Woldingham Village Hall, 0.2% 1 0.0% 0 0.5% 1 0.0% 0 0.0% 0 Station Road, Woldingham (Don't know / can't 1.2% 3 0.0% 0 1.7% 2 1.6% 1 1.2% 1 remember) Weighted base: 239 48 110 31 50 Sample: 205 42 99 31 33

Q40 Where did you and your family last go tenpin bowling? Those who go bowling at Q32:

Hollywood Bowl, Crawley 67.2% 102 56.6% 16 49.5% 33 94.1% 18 94.2% 35 Leisure Park, London Road, Crawley Tenpin, Valley Park Leisure 17.8% 27 0.0% 0 40.0% 27 0.0% 0 0.0% 0 Complex, Hesterman Way, Croydon Bowlplex, Knights Park, 4.9% 8 19.4% 6 2.9% 2 0.0% 0 0.0% 0 Tunbridge Wells Central London 0.4% 1 0.0% 0 0.0% 0 3.3% 1 0.0% 0 Cheltenham town centre 1.4% 2 7.2% 2 0.0% 0 0.0% 0 0.0% 0 (Don't know / can't 8.3% 13 16.8% 5 7.6% 5 2.6% 1 5.8% 2 remember) Weighted base: 152 29 68 19 37 Sample: 109 19 47 19 24

GEN Gender of respondent

Male 33.3% 234 28.5% 42 32.5% 104 38.4% 34 36.8% 54 Female 66.7% 468 71.5% 105 67.5% 216 61.6% 54 63.2% 93 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

AGE Could I ask which of the following age bands do you fall into? [PR]

18-24 8.2% 57 6.5% 10 8.4% 27 0.0% 0 14.1% 21 25-34 11.2% 78 13.1% 19 11.2% 36 14.5% 13 7.1% 10 35-44 18.0% 127 18.3% 27 23.0% 73 14.5% 13 9.1% 13 45-54 18.9% 133 28.3% 42 15.9% 51 19.4% 17 15.7% 23 55-64 18.6% 131 12.9% 19 18.1% 58 26.7% 23 20.5% 30 65+ 23.8% 167 19.4% 29 21.5% 69 22.9% 20 33.5% 50 (Refused) 1.4% 10 1.4% 2 1.8% 6 2.1% 2 0.0% 0 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

CHI How many children (aged 17 or under) live in your household?

None 64.1% 450 55.9% 82 59.4% 190 67.5% 59 80.3% 119 One 13.2% 93 6.8% 10 16.4% 52 15.2% 13 11.5% 17 Two 15.7% 110 23.6% 35 17.7% 57 9.1% 8 7.2% 11 Three 5.1% 36 10.4% 15 4.3% 14 6.1% 5 1.1% 2 Four 0.4% 3 0.5% 1 0.0% 0 2.1% 2 0.0% 0 Five or more 0.9% 7 1.4% 2 1.4% 4 0.0% 0 0.0% 0 (Refused) 0.6% 5 1.4% 2 0.8% 2 0.0% 0 0.0% 0 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 82 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

ADU And how many adults (aged 18 or over) live in your household?

One 19.1% 134 21.8% 32 18.5% 59 17.4% 15 18.7% 28 Two 54.8% 385 55.9% 82 53.7% 172 58.3% 51 53.8% 79 Three 15.4% 108 11.5% 17 15.9% 51 12.3% 11 20.2% 30 Four 6.6% 47 5.1% 8 7.3% 23 7.2% 6 6.3% 9 Five or more 3.4% 24 4.2% 6 3.9% 12 4.8% 4 0.5% 1 (Refused) 0.7% 5 1.4% 2 0.8% 2 0.0% 0 0.4% 1 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

CAR How many cars does your household own or have the use of?

None 7.6% 53 5.8% 9 8.8% 28 7.6% 7 6.7% 10 One 32.0% 225 30.7% 45 36.0% 115 26.7% 23 27.8% 41 Two 37.5% 264 39.3% 58 33.3% 107 43.4% 38 41.4% 61 Three or more 21.7% 153 22.8% 34 20.7% 66 20.3% 18 23.7% 35 (Don't know) 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 (Refused) 1.1% 8 1.4% 2 1.1% 3 2.1% 2 0.4% 1 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

EMP Which of the following best describes your current employment status? [PR]

Employee in a full-time job 35.3% 248 43.4% 64 31.5% 101 39.7% 35 32.8% 48 (30+ hours per week) Unemployed and available 2.7% 19 4.7% 7 1.4% 4 0.7% 1 4.6% 7 for work Employee in a part-time job 11.8% 83 7.8% 12 13.9% 44 13.5% 12 10.3% 15 (under 30 hours per week) Permanently sick / disabled 1.4% 10 1.4% 2 1.8% 6 0.7% 1 0.9% 1 Self-employed (full or 13.3% 93 14.8% 22 16.0% 51 10.7% 9 7.2% 11 part-time) Wholly retired from work 27.2% 191 19.3% 29 26.7% 86 26.0% 23 36.7% 54 On a government supported 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 training programme (e.g. Modern Apprenticeship / Training for Work) Looking after the home 5.9% 42 7.1% 10 6.6% 21 5.5% 5 3.5% 5 Full-time education at 0.7% 5 0.0% 0 0.0% 0 0.0% 0 3.5% 5 school, college or university Doing something else 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 (Refused) 1.7% 12 1.4% 2 2.1% 7 3.2% 3 0.4% 1 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

PC Postcode

CR3 0 3.1% 22 0.0% 0 6.8% 22 0.0% 0 0.0% 0 CR3 5 18.5% 130 0.0% 0 40.6% 130 0.0% 0 0.0% 0 CR3 6 9.4% 66 0.0% 0 20.6% 66 0.0% 0 0.0% 0 CR3 7 1.2% 9 0.0% 0 2.7% 9 0.0% 0 0.0% 0 CR6 9 13.3% 94 0.0% 0 29.3% 94 0.0% 0 0.0% 0 RH1 3 0.1% 1 0.0% 0 0.0% 0 0.0% 0 0.5% 1 RH1 4 4.6% 32 0.0% 0 0.0% 0 0.0% 0 21.8% 32 RH1 5 2.4% 17 0.0% 0 0.0% 0 0.0% 0 11.6% 17 RH10 3 1.2% 8 0.0% 0 0.0% 0 9.4% 8 0.0% 0 RH19 2 3.9% 27 0.0% 0 0.0% 0 31.1% 27 0.0% 0 RH19 3 0.6% 4 0.0% 0 0.0% 0 5.0% 4 0.0% 0 RH6 9 4.1% 29 0.0% 0 0.0% 0 0.0% 0 19.6% 29 RH7 6 9.2% 65 2.7% 4 0.0% 0 51.5% 45 10.6% 16 RH8 0 10.0% 70 47.7% 70 0.0% 0 0.0% 0 0.0% 0 RH8 9 5.4% 38 25.8% 38 0.0% 0 0.0% 0 0.0% 0 RH9 8 7.5% 53 0.0% 0 0.0% 0 0.0% 0 35.8% 53 TN16 2 5.0% 35 23.8% 35 0.0% 0 0.0% 0 0.0% 0 TN8 5 0.1% 1 0.0% 0 0.0% 0 1.0% 1 0.0% 0 TN8 6 0.2% 2 0.0% 0 0.0% 0 2.0% 2 0.0% 0 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research by Zone Tandridge Household Survey Page 83 Weighted: For Nathaniel Lichfield & Partners June 2015

Total Zone 1 Zone 2 Zone 3 Zone 4

ZON Zone

Zone 1 21.0% 147 100.0% 147 0.0% 0 0.0% 0 0.0% 0 Zone 2 45.5% 320 0.0% 0 100.0% 320 0.0% 0 0.0% 0 Zone 3 12.4% 87 0.0% 0 0.0% 0 100.0% 87 0.0% 0 Zone 4 21.0% 148 0.0% 0 0.0% 0 0.0% 0 100.0% 148 Weighted base: 702 147 320 87 148 Sample: 700 144 312 100 144

Column %ges. 160615 NEMS market research

Appendix 7 Town/Local Centre Maps

9217520v4

Key

Oxted Tow n Centre

Primary Shopping Area

Primary Shopping Frontage

Secondary Shopping Frontage

0 50 100 m

Tandridge Retail Study

Oxted Town Centre

Tandridge District Council

10.08.2015 1 : 3,500 @ A4

MAR

GIS\14536\01-02

GIS R eference\S:\CL14536 - Tandridge Retail Study\CL14536 - Tandridge Retail S tudy - C entres - Oxted Town Centre - 10.08.2015.m xd Key

Caterham Town Centre

Primary Shopping Area

Primary Shopping Frontage

Secondary Shopping Frontage

0 50 100 m

Tandridge Retail Study

Caterham Town Centre

Tandridge District Council

10.08.2015 1 : 3,000 @ A4

MAR

GIS\14536\01-01

GIS R eference\S:\CL14536 - Tandridge Retail Study\CL14536 - Tandridge Retail S tudy - C entres - Caterham Town Centre - 10.08.2015.mxd Key

Caterham Local Town C entre

0 50 100 m

Tandridge Retail Study

Caterham Local Town Centre

Tandridge District Council

10.08.2015 1 : 2,500 @ A4

MAR

GIS\14536\01-03

GIS R eference\S:\CL14536 - Tandridge Retail Study\CL14536 - Tandridge Retail S tudy - C entres - Caterham Local Town C entre - 10.08.2015.mxd

9217520v5

Key

Whyteleafe Local Town Centre

0 50 100 m

Tandridge Retail Study

Whyteleafe Local Town Centre

Tandridge District Council

10.08.2015 1 : 2,500 @ A4

MAR

GIS\14536\01-05

GIS R eference\S:\CL14536 - Tandridge Retail Study\CL14536 - Tandridge Retail S tudy - C entres - Whyteleafe Local Tow n C entre - 10.08.2015.mxd Key

Lingfield Local Town Centre

ProMap: Ordnance Survey © Crown Copyright 2011. All rights reserved. Licence number 100020449

0 50 100 m

Tandridge Retail Study

Lingfield Local Town Centre

Tandridge District Council

10.08.2015 1 : 2,500 @ A4

MAR

GIS\14536\01-06

GIS R eference\S:\CL14536 - Tandridge Retail Study\CL14536 - Tandridge Retail S tudy - C entres - Lingfield Local Town Centre - 10.08.2015.m xd

Appendix 8 Town and Local Centre Maps

9217520v4