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Mobilityplus and Kiwanis Transit Five-Year Business Plan 2017-2021

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Mobilityplus and Kiwanis Transit Five-Year Business Plan 2017-2021 MobilityPLUS and Regional Municipality of Kiwanis Transit Five-Year Waterloo, Grand River Transit (GRT) Business Plan 2017-2021 Report SDG Reference: 22987501 March 2017 MobilityPLUS and Regional Municipality of Kiwanis Transit Five-Year Waterloo, Grand River Transit (GRT) Business Plan 2017-2021 Report SDG Reference: March 2017 Prepared by: Prepared for: Steer Davies Gleave Regional Municipality of Waterloo, 1502-80 Richmond St W Grand River Transit (GRT) Toronto, ON M5H 2A4 250 Strasburg Road Canada Kitchener, ON N2E 3M6 Canada +1 (647) 260 4860 na.steerdaviesgleave.com Steer Davies Gleave has prepared this material for Regional Municipality of Waterloo, Grand River Transit (GRT). This material may only be used within the context and scope for which Steer Davies Gleave has prepared it and may not be relied upon in part or whole by any third party or be used for any other purpose. Any person choosing to use any part of this material without the express and written permission of Steer Davies Gleave shall be deemed to confirm their agreement to indemnify Steer Davies Gleave for all loss or damage resulting therefrom. Steer Davies Gleave has prepared this material using professional practices and procedures using information available to it at the time and as such any new information could alter the validity of the results and conclusions made. Contents Contents .............................................................................................................................................. 1 Executive Summary ............................................................................................................................... i Introduction .......................................................................................................................................... i Five-Year Plan Recommendations – Resource Implications ................................................................... i Recommended Service Improvement Plan – MobilityPLUS ................................................................ i Recommended Service Improvement Plan – Kiwanis Transit ............................................................ ii Recommendations Summary ............................................................................................................... iii Mobility Plus ...................................................................................................................................... iii Kiwanis Transit ................................................................................................................................... v Consultation Process ............................................................................................................................. i Stakeholder Consultation .................................................................................................................... i Vision and Mission Refresh ................................................................................................................. i Existing Service Review ......................................................................................................................... i AODA Assessment ................................................................................................................................. ii MobilityPLUS (Urban) ......................................................................................................................... ii Kiwanis Transit (Rural) ....................................................................................................................... iii Market – Ridership .............................................................................................................................. iii Service Development ........................................................................................................................... iv Family of services .............................................................................................................................. iv Support .............................................................................................................................................. iv Technology ........................................................................................................................................... v 1 Introduction ............................................................................................................................... 1 1.1 Study Approach ...................................................................................................................... 2 2 Stakeholder Consultation ........................................................................................................... 4 2.1 Consultation Activities ............................................................................................................ 4 March 2017 | 2.2 Stakeholder Engagement Meeting – The Vision Workshop ................................................... 4 2.3 Stakeholder Engagement Discussions: What We Heard ........................................................ 6 3 Description and Assessment of Existing Services ........................................................................ 9 3.1 Service Organization ............................................................................................................... 9 3.2 Service Description ............................................................................................................... 10 3.3 Service Characteristics .......................................................................................................... 13 3.4 Clients and Ridership ............................................................................................................ 17 3.5 Operating Characteristics ..................................................................................................... 19 3.6 Financial Overview ............................................................................................................... 19 4 Comparison to other Peer Services ............................................................................................ 22 4.1 Comparison Data .................................................................................................................. 22 5 Accessibility for Ontarians with Disabilities Act Compliance ...................................................... 28 5.1 Background ........................................................................................................................... 28 5.2 Assessment Review .............................................................................................................. 28 5.3 Requirements Effective January 1, 2017 .............................................................................. 29 5.4 Compliance Issue Areas ........................................................................................................ 30 5.5 AODA Compliance Recommendations Summary ................................................................. 33 6 Analysis of Specialized Transit Market and Ridership ................................................................. 34 6.1 Existing Specialized Transit Ridership ................................................................................... 34 6.2 Future Ridership Estimates .................................................................................................. 36 6.3 Asset Requirements ............................................................................................................. 43 7 Service Development and Support Initiatives ............................................................................ 44 7.1 Family of Services Concept ................................................................................................... 44 7.2 Region of Waterloo Family of Services Development ......................................................... 44 7.3 Service Delivery Supports ..................................................................................................... 47 7.4 Recommendations Summary - Family of Services Development and Service Delivery Supports ........................................................................................................................................... 52 8 Technology Assessment and Options ......................................................................................... 55 March 2017 | 8.1 Introduction ......................................................................................................................... 55 8.2 In-house Review ................................................................................................................... 55 8.3 Deployment Opportunities .................................................................................................. 55 8.4 Electronic Fare Management System ................................................................................... 57 8.5 Technology Recommendations Summary ............................................................................ 60 9 Five-Year Service Plan for MobilityPLUS .................................................................................... 61 9.1 Introduction ......................................................................................................................... 61 9.2 Proposed Vision Statement for MobilityPLUS .....................................................................
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