DOCSLIB.ORG

Financial Results 1Q21

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Financial Results 1Q21 Wyniki finansowe Financial results2019 1Q21 Direction: PKOZ Bankingxxxxxx zyskiem Platformw nowe stulecie banku The last 11 years at PKO Bank Polski 5.5 mn 2020 IKO applications 2009 Artificial direction: (May 21) traditional Intelligence autonomous bank >3.4k bank AI number of branches robotization and and agencies Paper-based automation of processes processes = equivalent to 1.7k FTEs 16 2.5 mn agile team AI-powered formations conversations (May 21) ~100% iPKO sales executed system 2.2 mn in branches launch mobile-only Road2 customers Cloud migration to the cloud >580k Dispersed Talk2IKO credit analysis conversations (May 21) and lending BLIK process 60% 10k e-commerce consultants market share; working remotely 1 bn 2 transactions 2 Copyright © 2017 reserved.rightsAllBostonby The ConsultingGroup,Inc. (by May 21) Keeping up with the needs of our customers, we have built a strong capital group Position of the capital group Organic balance sheet growth Gross customer financing 12% over 2009-2020 at the end of 2020 +7 p.p. [PLN bn] 5% [PLN bn] Leasing (1) Assets 237 in 2020 2010 1H'20 19% 149 +8 p.p. 189 377 148 125 112 11% 79 76 TFI Bank A 127 187 2010 2020 Bank B 114 229 Bank C Bank B Bank A Bank D Bank G Bank F bancassurance Ubezpieczenia 12% market share Bank C 103 233 (2020) Customer savings Bank D 98 179 at the end of 2020 +51 p.p. 58% [PLN bn] Share in mortgage Bank E 53 79 banks’ assets 355 Bank Hipoteczny 7% Bank F 38 98 2015 2020 197 185 169 share in turnover on 120 155 Bank G 29 Dom Maklerski 11% the secondary market 94 86 (2020) 61 Bank H 23 • Technological arm of PKO Bank Polski Finat • Delivers IT competencies Bank C Bank B Bank A Bank D Bank G Bank F • Integrator of IT processes 3 (1) Amounts due from customers, incl. leasing, without adjustments to the carrying amount of foreign currency mortgage loans in relation to the EGM’s decision to enter into voluntary settlements with the customers having such loans. We have formed a team of talented managers and thousands of engaged employees – the most important assets of the Bank 4 PKO Banking Platform 2020-2022 Strategic financial targets 2019 2020 1Q21 Strategic goals 2022 `-6.0% `-4.4% ROE 10.0% (1) 12.0% adjusted: 7.1% (1) adjusted: 8.1% C/I 41.3% 41.0% 40.1% ~41% COST OF CREDIT RISK 0.46% 0.78% 0.68% 0.60%-0.75% (PLN 2.6 bn) PLN 1.2 bn NET RESULT PLN 4.0 bn adjusted: adjusted: > PLN 5 bn PLN 3.2 bn (1) PLN 1.1 bn (1) TCR: 19.9% TCR: 18.2% TCR: 18.1% Ability to pay EQUITY dividends TIER 1: 18.6% TIER 1: 17.0% TIER 1: 16.9% (1) Return on equity and net result adjusted for the costs of legal risk and other impacts of the EGM’s decision to enter into voluntary settlements with the foreign currency mortgage loan consumers. 5 Key achievements 6 1/4 Key achievements in 1Q21 • Accelerating the digitization of customer relationships during the pandemic • Solid net profit of PLN 1.2 bn • Stable net operating profit led by revenue resilience and cost savings • Very low cost of risk • Commencement of offering settlements to the FX mortgage customers as authorized by shareholders Strong capital and liquidity position, cost effectiveness and high quality of the loan portfolio will allow to face the challenges of more difficult economic conditions • 1Q’21 – the last quarter of negative annual GDP dynamics • Strong fiscal and monetary impulse, a rebound in the global trade and a reduction in household savings will support a strong rebound of GDP in the coming quarters • Poland has strengthened its position in international trade, becoming the fourth-largest supplier of goods to Germany 7 KEY ACHIEVEMENTS Undisputed leader in mobile transactions Number of active mobile Number of IKO applications Number of clients logging into IKO (2) banking users and number of transactions [mn] [mn] (1) [mn] Share of digital clients in active clients’ base [%] 5.2 5.4 5.0 1.20 102.0 4.5 4.0 5.0 4.5 4 110 1.00 97.0 3.4 4.0 91.6 82.0 3.3 3.5 0.80 4.0 2.8 90 3.0 2.5 62.0 3 2.3 70 2.5 2.0 0.60 3.0 60.0 1.9 42.0 71 72 2.0 0.62 2 67 50 1.5 0.40 2.0 22.0 30 1.0 0.36 0.20 0.28 1.0 2.0 1 0.5 0.25 0.24 10 0.0 0.00 0.0 -18.0 Bank A Bank B Bank C Bank D 0 -11 1Q20 4Q20 1Q21 y/y growth 1Q20 4Q20 1Q21 Active mobile apps IKO Number of trans. Number of IKO active users 4.8/5 average customer rating in app stores (> 600k opinions) Share of digtial clients Our clients logged into IKO 32 times per month on average in the first quarter of 2021. (1) According to PRNews data for 4Q’20, users who have logged in at least once a month from a mobile device (mobile application, lite version or full transactional service). 8 (2) According to PRNews definition: a client who logged into IKO application at least once a month in a given quarter. KEY ACHIEVEMENTS PKO Banking Platform: autonomous Customer processes and support functions underpinned by AI and RPA(2) IKO – the customer service center AI-enabled negotiations (1) Robotization and AI Talk2IKO - support functions • >580k Talk2IKO conversations • Almost 300k unique Talk2IKO users • 250 conversation topics with Talk2IKO 132 Robotic processes in 1Q Customer service (bots) (1) • 1/3 customer calls handled by an intelligent bot >2.5 mn • 90% effectiveness in identifying customer intentions AI-powered 55.6 mn • PPK informational bot for PKO TFI, which decreased conversations consultant traffic by over 50% Tasks and activities • >500k conversations related to the soft debt collection performed by robots Automatic classification of complaints, iPKO device fingerprint – anti-fraud Text and audio layer analytics Automatic comparisons of IKO Verification of authenticity data extraction from the NPS surveys processes using a mechanism of customer conversations with competitor applications of the national ID cards of trusted devices 9 (1) Data as of 25 May 2021, since the launch of the projects. (2) Robotic Process Automation (RPA) – automation of processes using an appropriate software. KEY ACHIEVEMENTS PKO Banking Platform: enganging The platform Automarket.pl was visited by 2.4 mn users Value-added services together with the extensive IKO functionalities by the end of 1Q’21 create a lifestyle customer center Increase of safety level thanks to detections of Possibility to view the infected devices Almost 30% account balance and (AVIKO) 75% of sold cars increase q/q history of operations at financed with the in the number other banks (AIS open of VAS sold banking service) products of the PKO Group Every 5 seconds, Biometric a user visits the authorization IKO Automarket of transactions website increase 25% Registration in sales q/q of phone numbers for BLIK transfers to a mobile Over 70 IKO functionalities 10 KEY ACHIEVEMENTS Migration to the Cloud – strategic partnership with the National Cloud Operator Implemented In progress Planned Service Desk of the Future Management of virtual workstations, Mobile application IKO 5.0 Marketing Campaigns flexible work environment in the Branches and the Head Office System for service support and Service iPKO in the cloud automation of the Digital Communication channels Online Advisor videoconferences with clients MLOPS using Machine Analytical tools in Google Meets Learning, BigData in analyses in the cloud for the Risk Department Support system for sales of the mortgage MS Teams Service www.pkobp.pl in the cloud teamwork tool for 13 000+ products (Digital Mortgage) employees of the Bank WorkAI the bank’s intranet portal Migration and collocation of the data center Success Factors Cloud for subsidiaries of the group Cards replatforming the card system SaaS cloud service to support 20+ additional cloud initiatives „soft” HR processes Reporting capital requirements 11 KEY ACHIEVEMENTS PKO Bank Polski supports all stakeholder groups Client support Community Business continuity and safety We introduced credit moratoria for We provided almost PLN 25.8 mn customers affected by the pandemic, in the to hospitals and sanitation facilities to industries most at risk (for up to 9 months) support their fight against COVID-19 We have introduced a post-COVID health check-up for employees and their families as Customers continued to benefit from We made a donation to the Central Clinical part of our cooperation with LuxMed assistance under the financial shields. In the Hospital (MSWiA) for the purchase of first quarter, such aid was extended to include an AI-supported CT scanner We have initiated an employee wellbeing the PFR Financial Shield 2.0 for the micro, small program #FocusOnYourself to support and We supported the Chief Sanitary employees’ physical and mental health medium-sized enterprises in 54 industries Inspectorate’s hotline and assisted with during the pandemic the digital adaptation and integration of 8.8 ths. enterprises benefitted from this management systems for the fight We have launched a pilot FlexiDesk program form of support totalling PLN 1.3 bn against COVID-19 that enables flexible and effective work in the office Between 65% and 80% of funds from the PFR We supported the organization of shields 1.0 and 2.0 will stay on clients’ the National Immunization Program accounts and an e-Registration system 12 Business activity 13 2/4 BUSINESS ACTIVITY Stable level of customer financing Gross customer financing (1) Customer savings (2) [PLN bn] [PLN bn] -4.9% +14.7% +0.3% +3.6% 261.7 255.8 254.2 248.0 248.8 370.5 344.5 348.2 357.7 323.1 1Q20 2Q20 3Q20 4Q20 1Q21 1Q20 2Q20 3Q20 4Q20 1Q21 Gross customer financing (1) (2) Customer savings 90% [PLN bn] 40% [PLN bn] 94.4 Corporate customer 284.4 financing 70% Mortgages in local currency (4) 71.9 Individuals 50% 20% portfolio the in Share 30% SMEs 34.3 30.6 portfolio the in Share SMEs 17.7 Consumer loans 44.4 10% 41.7 (3) Corporates Mortgages in FX -30% -20% -10% 0% 10% 20% 30% 40% 50% -40% -35% -30% -25% -20% -15% -10% -5% 0% 5% 10% Volume growth (y/y) Volume growth (y/y) 14 (1) Includes loans, corporate and municipal bonds (excluding PFR, BGK, EIB corporate bonds), leasing and factoring (but excludes repo transactions).
Load more

Recommended publications
  • Financial Results 1Q 2020
    Wyniki finansowe Financial results2019 1Q 2020 Accelerating digitalZ xxxxxx transformationzyskiem w nowe stulecie banku Key achievements in 1Q 2020 • Efficient operation during a pandemic with attention to all stakeholders • Net profit of PLN 503 million under the pressure • Strong increase in net interest and F&C income • High quality of the loan portfolio and low recurrent cost of risk • Balance sheet total growth to PLN 365 billion Strong capital and liquidity position, cost effectiveness and high quality of the loan portfolio will allow to face the challenges of more difficult economic conditions • Strong position of the Polish economy • Assistance programs and a high percentage of employees from abroad will limit the scale of unemployment increase • After a deep decline in GDP in Q2'20, the next quarters will bring a gradual recovery 2 Key achievements 3 1/4 KEY ACHIEVEMENTS PKO Bank Polski supports stakeholders in the fight against the COVID-19 epidemic Business continuity and safety Client support Community 64% of employees working remotely Through electronic banking, almost 36 PLN 22.8 million for the fight against (home office) thousand clients of the SME segment COVID-19 for hospitals, healthcare facilities received above PLN 6 billion from the PFR and sanitation Over 90% of branches open Financial Shield. Necessary protective measures for ~ 75% of new business loan sales with BGK employees de minimis guarantees for small businesses 336 500 16 270 141 Suspension of loan repayments up to 6 face masks tests cars Specially secured
    [Show full text]
  • Pko Bank Polski Spółka Akcyjna
    This document is a translation of a document originally issued in Polish. The only binding version is the original Polish version. PKO BANK POLSKI SPÓŁKA AKCYJNA PKO BANK POLSKI SA DIRECTORS’ REPORT FOR THE YEAR 2010 WARSAW, MARCH 2011 This document is a translation of a document originally issued in Polish. The only binding version is the original Polish version. PKO Bank Polski SA Directors’ Report for the year 2010 TABLE OF CONTENTS: 1. INTRODUCTION 4 1.1 GENERAL INFORMATION 4 1.2 SELECTED FINANCIAL DATA OF PKO BANK POLSKI SA 5 1.3 PKO BANK POLSKI SA AGAINST ITS PEER GROUP 6 2. EXTERNAL BUSINESS ENVIRONMENT 7 2.1 MACROECONOMIC ENVIRONMENT 7 2.2 THE SITUATION ON THE STOCK EXCHANGE 7 2.3 THE SITUATION OF THE POLISH BANKING SECTOR 8 2.4 REGULATORY ENVIRONMENT 9 3. FINANCIAL RESULTS OF PKO BANK POLSKI SA 10 3.1 FACTORS INFLUENCING RESULTS OF PKO BANK POLSKI SA IN 2010 10 3.2 KEY FINANCIAL INDICATORS 10 3.3 INCOME STATEMENT 10 3.4 STATEMENT OF FINANCIAL POSITION OF PKO BANK POLSKI SA 14 4. BUSINESS DEVELOPMENT 17 4.1 DIRECTIONS OF DEVELOPMENT OF PKO BANK POLSKI SA 17 4.2 MARKET SHARE OF PKO BANK POLSKI SA 18 4.3 BUSINESS SEGMENTS 18 4.3.1 RETAIL SEGMENT 18 4.3.2 CORPORATE SEGMENT 21 4.3.3 INVESTMENT SEGMENT 23 4.4 INTERNATIONAL COOPERATION 25 4.5 ISSUE OF EUROBONDS 25 4.6 ACTIVITIES IN THE AREA OF PROMOTION AND IMAGE BUILDING 26 5. INTERNAL ENVIRONMENT 30 5.1 ORGANISATION OF PKO BANK POLSKI SA 30 5.2 OBJECTIVES AND PRINCIPLES OF RISK MANAGEMENT 30 5.2.1 CREDIT RISK 31 5.2.2 MARKET RISK 33 5.2.3 THE PRICE RISK OF EQUITY SECURITIES 34 5.2.4 DERIVATIVE INSTRUMENTS RISK 35 5.2.5 OPERATIONAL RISK 35 5.2.6 COMPLIANCE RISK 36 5.2.7 STRATEGIC RISK 36 5.2.8 REPUTATION RISK 36 5.2.9 OBJECTIVES AND PRINCIPLES OF CAPITAL ADEQUACY MANAGEMENT 37 Page 2 out of 71 This document is a translation of a document originally issued in Polish.
    [Show full text]
  • Strategia PKO Banku Polskiego 2016-2020 [Tryb Zgodności]
    Strategia PKO Banku Polskiego na lata 2016-2020 „Wspieramy rozwój Polski i Polaków” Warszawa, listopad 2016 r. Kim jesteśmy – nasza misja „Wspieramy rozwój Polski i Polaków” Od 100 lat codziennie dostarczamy naszym klientom rozwiązania finansowe, dlatego rozumiemy potrzeby Polaków i polskich firm. Konsekwentnie zmieniamy się, inwestujemy w rozwój i odpowiedzialnie wdrażamy nowoczesne technologie, aby umożliwić naszym klientom wygodne zarządzanie finansami w każdym miejscu i czasie. Jesteśmy dumni z naszej historii i polskich korzeni. Chcemy nadal mieć pozytywny wpływ na Polskę – ludzi, firmy, kulturę i środowisko. Jako jeden z największych banków w Europie Środkowej i Wschodniej odpowiedzialnie dbamy o interesy akcjonariuszy, klientów, pracowników i społeczności lokalnych. 2 Zajmujemy wiodącą pozycję wśród instytucji finansowych w Polsce … (2015) PKO Bank Polski jest liderem polskiej bankowości … … posiada największą bazę klientów… 9,0 mln 5,1 5,0 klientów 4,3 4,1 klientów 1,7 mln 9 mln9 mln mobilnych detalicznych (2Q2016) klientów klientów 430 tys. 14 tys. PKO BP Pekao mBank BZ WBK ING BSK MŚP korporacyjnych 1 2771 277 oddziałów … oraz największą sieć dystrybucji, będąc jednocześnie największym 881881881 agencji pracodawcą w sektorze bankowym kart Struktura i liczba oddziałów Struktura i liczba zatrudnionych 7,5 mln bankowych w sektorze bankowym w sektorze bankowym 3 1963 196 bankomatów 18% 15% 1 277 25,9 10% 16,4 sektor bankowy 13% sektor bankowy liczba oddziałów 975 zatrudnienie 7% 7 226 170,9 tys . 11,2 4% 10% 7,7 50% 723 61% 3% pozostałe 3 637 5% pozostałe 104,6 5,2 3% banki 395 banki 219 Źródło: Sprawozdania finansowe banków, KNF, PRNews 3 … i utrzymujemy wysokie udziały w głównych segmentach rynku (2015) Kredyty: udziały rynkowe – pozycja rynkowa największych 5 banków pod względem aktywów Ogółem Osoby prywatne Przedsiębiorstwa 1 Przedsiębiorcy indywidualni 2 17.9% 22.9% 16.8% 0,9 p.p.
    [Show full text]
  • PKO Bank Polski Poland
    PKO Bank Polski Poland Active This profile is actively maintained Send feedback on this profile Created before Nov 2016 Last update: Feb 25 2021 About PKO Bank Polski PKO Bank Polski, founded in 1919, is one of the largest financial institutions in Poland, and the largest Polish bank. Its services include banking and brokerage products, and specialised financial services in the area of leasing, factoring, investment funds, pension funds and life insurance. The bank has operations in Central and Eastern Europe and in the United Kingdom. Website http://www.pkobp.pl/pkobppl-en Headquarters 15 Pulawska Street 00-975 Warsaw Poland CEO/chair Zbigniew Jagiello President of the management board Supervisor Narodowi Bank Polski Annual Annual report 2019 reports Annual report 2018 Ownership listed on Warsaw Stock Exchange PKO Bank Polski's main shareholder is the Polish state (31.4%). The bank's complete shareholder structure can be accessed here. Complaints and grievances Sustainability Voluntary standards PKO Bank Polski has committed itself to the following voluntary standards: Carbon Disclosure Project Global Reporting Initiative Investment policies PKO Bank Polski's corporate social responsibility webpage can be accessed here. Environmental responsibility policy Date listed represents date as accessed on website Feb 25 2021 | PKO Bank Polski ESG risks policy Date listed represents date as accessed on website Feb 25 2021 | PKO Bank Polski Policy on high-emissions sectors of the economy (page 2 of this document) Dec 10 2019 | PKO Bank Polski Ecological Responsibility Charter of the Entrepreneurs and Employers of Poland Nov 5 2019 | PKO Bank Polski Good moves Related Dodgy Deals PKO Bank Polski has been linked to the following "Dodgy Deals", e.g.
    [Show full text]
  • POWSZECHNA KASA OSZCZĘDNOŚCI BANK POLSKI S.A. (Spółka Akcyjna Z Siedzibą W Warszawie W Polsce I Adresem Przy Ul
    POWSZECHNA KASA OSZCZĘDNOŚCI BANK POLSKI S.A. (spółka akcyjna z siedzibą w Warszawie w Polsce i adresem przy ul. Puławskiej 15, zarejestrowana w rejestrze przedsiębiorców Krajowego Rejestru Sądowego pod numerem 0000026438) Oferta do 300.000.000 akcji zwykłych na okaziciela serii D o wartości nominalnej 1 zł każda oraz ubieganie się o dopuszczenie i wprowadzenie 1.000.000.000 jednostkowych praw poboru akcji serii D, do 300.000.000 praw do akcji serii D oraz do 300.000.000 akcji serii D do obrotu na rynku podstawowym Giełdy Papierów Wartościowych w Warszawie S.A. Niniejszy prospekt emisyjny („Prospekt ”) zostal sporządzony w związku z emisją z prawem poboru w drodze oferty publicznej („Oferta ”) na terytorium Rzeczypospolitej Polskiej do 300.000.000 akcji serii D o wartości nominalnej 1 zł każda („Akcje Oferowane”) Powszechnej Kasy Oszczędności Banku Polskiego S.A. („Bank ” lub „ PKO BP ”), spółki akcyjnej utworzonej i działającej zgodnie z prawem polskim, z siedzibą w Warszawie, oraz w celu ubiegania się o dopuszczenie i wprowadzenie 1.000.000.000 jednostkowych praw poboru Akcji Oferowanych („Jednostkowe Prawa Poboru”), do 300.000.0000 praw do Akcji Oferowanych („Prawa do Akcji”, „ PDA ”) oraz do 300.000.000 Akcji Oferowanych do obrotu na rynku podstawowym Giełdy Papierów Wartościowych w Warszawie S.A. („GPW ”). W związku z Ofertą przeprowadzaną na terytorium Polski Współprowadzący Księgę Popytu będą promować tę Ofertę poza terytorium Polski wyłącznie wśród międzynarodowych inwestorów instytucjonalnych, zgodnie z właściwymi przepisami prawa jurysdykcji, gdzie taka promocja Oferty będzie prowadzona, w oparciu o oddzielnie przekazany wybranym inwestorom instytucjonalnym dokument marketingowy w formacie międzynarodowego dokumentu ofertowego (ang. Offering Memorandum) („Dokument Marketingowy”).
    [Show full text]
  • Principles of Information Policy of PKO Bank Polski S.A
    PRINCIPLES OF PKO BANK POLSKI S.A. DISCLOSURE POLICY – CONTACT WITH INVESTORS AND CLIENTS Article 1 These disclosure policy principles, hereinafter referred to as Principles define the manner of communication by PKO Bank Polski S.A. (Bank) with investors and clients, including the scope and manner of communication, communication channels and disclosure-related powers. Article 2 The terms used herein shall have the following meaning: 1) Best Practice – Best Practice of GPW Listed Companies 2016 (corporate governance principles), applicable to the regulated market where Bank’s shares or other securities issued by the Bank are quoted, 2) investor – institutional investors (pension funds, mutual funds, asset management companies and investment banks among other institutions), individual investors, 3) Client – natural persons (consumers under the Civil Code and natural persons being sole traders and notably individual farmers, partners to a civil-law partnership, each being a natural person), corporate entities or non-corporate entities who use or used the products or services provided by the Bank, or who requested products or services or received the marketing offer of the Bank, or who use or used services of the insurance intermediation provided by the Bank in the range unrelated to cover granted, 4) Code of Banking Ethics – Code of Banking Ethics (Best Practice) in the wording passed at XXV General Meeting of the Polish Bank Association on 18 April 2013, implemented at the Bank under Bank Management Board Resolution No. 509/C/2014 of 28
    [Show full text]
  • Towards Sustainability in E-Banking Website Assessment Methods
    sustainability Article Towards Sustainability in E-Banking Website Assessment Methods Witold Chmielarz and Marek Zborowski * Faculty of Management, University of Warsaw, Krakowskie Przedmie´scie26/28, 00-927 Warsaw, Poland; [email protected] * Correspondence: [email protected] Received: 23 June 2020; Accepted: 24 August 2020; Published: 27 August 2020 Abstract: Nowadays, banking services have evolved from offline financial services to online platforms available in the form of websites and mobile applications. While multiple methods exist for evaluation of generic-purpose websites, the appraisal of banking services requires a more sophisticated approach. Multiple factors need to be taken into consideration, revolving not only around technical and usability aspects of the sites, but also considering the economic and anti-crisis factors. Moreover, due to the fact that one of the groups of people interested in banking services assessment are potential clients, which might or might not be technically and theoretically literate, a sustainable approach to banking services evaluation is needed. The main contribution of this paper is a sustainable approach balancing the evaluation accuracy with usage simplicity and computational complexity of evaluation methods. Also, a reference model for banking services evaluation is provided. In practical terms, a set of all significant commercial banking services in Poland is assessed. Last, but not least, a preliminary study of practical applicability of various evaluation methods amongst computer-literate banking clients is performed. Keywords: internet banking; website evaluations; multi-criteria evaluation methods 1. Introduction One of the most important problems associated with bank management at present is how to maintain the existing clients and how to acquire new ones.
    [Show full text]
  • Executive Summary
    spotlight EUROPE/POLAND Executive summary I The Polish banking system has undergone a radical overhaul through both privatisation and consolidation. I The high proportion of foreign ownership has caused a backlash against the perceived predominance of foreign banks. I Payment habits are increasingly Westernised with credit transfers now the dominant payment instrument. I The presence of international banks and multinationals is helping to foster a culture of cash and treasury management, but there are legal uncertainties. A bright rom a cash and treasury manager’sfuture point of view, European embarked on the wholesale privatisation of the banking sector. This Union (EU) accession has resulted in the development of a process was completed in October 2004 when the Polish State modern payment and banking system. Further progress needs partially privatised the former postal savings bank, PKO Bank to be made, particularly in the regulatory area. EU and future Polski, the country’s largest bank in terms of assets and branch Feuro zone membership should provide the necessary impetus for network. Poland to align itself with European best practice. CONSOLIDATE OR DIE While the earlier years following the 1989 FIT FOR THE 21ST CENTURY Over the last decade, the Polish revolution saw a sharp increase in the number of banks, the Polish banking system has undergone a radical transformation. Following banking industry has since witnessed considerable consolidation. The the demise of the communist order, successive governments economic recession of 1992 led to a first wave of consolidation, while 48 THE TREASURER SEPTEMBER 2005 spotlight EUROPE/POLAND the prolonged economic downturn in 2001 and 2002 triggered something of a gridlock.
    [Show full text]
  • Ocena Raportowania Społecznego Banków W Polsce
    Pobrane z czasopisma Annales H - Oeconomia http://oeconomia.annales.umcs.pl Data: 07/06/2020 20:07:00 DOI:10.17951/h.2018.52.1.119 ANNALES UNIVERSITATIS MARIAE CURIE-SKŁODOWSKA LUBLIN – POLONIA VOL. LII, 1 SECTIO H 2018 Uniwersytet Mikołaja Kopernika w Toruniu. Wydział Nauk Ekonomicznych i Zarządzania ANNA LASKOWSKA, MAGDALENA LINGO [email protected], [email protected] Ocena raportowania społecznego banków w Polsce Social Reporting of Banks in Poland Słowa kluczowe: raportowanie społeczne; społeczna odpowiedzialność biznesu; CSR; sektor bankowy Keywords: social reporting; corporate social responsibility; CSR; banking sector Kod JEL: G21; G34; G41; Q01 Wstęp UMCS „Ceną wielkości jest odpowiedzialność” – ta maksyma autorstwa Winstona Churchilla najlepiej uzasadnia potrzebę podjęcia przez banki działań w zakresie społecznej odpowiedzialności. Banki, jako instytucje zaufania publicznego o po- dwójnej roli w życiu społecznym (komercyjnej i służebnej) [Szpringer, 2009, s. 106], powinny opierać aktywność na etycznym postępowaniu względem społeczeństwa i środowiska. Ponadto warto podkreślić, iż w ostatnich latach zaufanie do banków permanentnie spada. W konsekwencji wiąże się to z utratą przez bank statusu insty- tucji zaufania publicznego, a w skrajnych przypadkach dochodzi do określania go „instytucją braku zaufania publicznego” [Dziawgo, 2009, s. 107–108]. Współczesna gospodarka stawia nowe wymagania biznesowe, a jednym z nich jest potrzeba większej transparentności. Co więcej, konieczność zwiększania jawno- ści danych dotyczy już nie tylko kwestii finansowych, ale również pozafinansowych. Sposobem informowania o efektach przyjętej strategii społecznej odpowiedzialności jest tworzenie oraz publikowanie raportów społecznych. Pobrane z czasopisma Annales H - Oeconomia http://oeconomia.annales.umcs.pl Data: 07/06/2020 20:07:00 120 ANNA LASKOWSKA, MAGDALENA LINGO Celem niniejszego artykułu jest przedstawienie problematyki raportowania spo- łecznego, a także ocena stanu raportowania społecznego banków w Polsce w latach 2015–2016.
    [Show full text]
  • Engaged Customer – PKO Bank Polski
    UK-Polish TechChallenge Business Mixer with Polish Corporates Challenge 6: Engaged customer – PKO Bank Polski About PKO Bank Polski PKO Bank Polski is the largest financial institution in the CEE region, with over 1,6 thousand bank branches and 11M clients, including over 4M in mobile channels. Bank’s capital group includes also, i.a. insurance and leasing business lines. The bank actively cooperates with tech companies within its innovation platform Let’s Fintech with PKO Bank Polski. Within Let’s Fintech, the bank cooperates with startups business-wise and implements new technologies, provides its API, develops open banking solutions, and invests in most promising tech companies. So far, the bank has implemented a number of new services/features together with startup partners. That include, i.a. largest customer facing blockchain implementation in Europe, digital system navigator for employees or number of value added services for SME clients. More available at www.fintech.pkobp.pl/fintech-en/. Challenge 9: Engaged customer PKO Bank Polski is constantly looking for better ways of engaging with our clients. With the biggest branch network and pool of mobile customers in the country, we are working on developing smart ways to communicate and build relationships with our customers throughout all channels. In particular, our scouting areas include: New means of client communication, Optimization of client onboarding in digital channels, Omni-channel customer engagement, Two-way communication between sales team and customer, New branch experience, specifically phygital solutions (engaging client with digital communication in physical locations), Building customer loyalty. Success of solutions implemented in above-mentioned areas shall be measured with KPIs such as – growth in number of clients using digital channels, decrease in paper-based communication (both remote and in branches), increased NPS.
    [Show full text]
  • Warsaw, October 27Th, 2020 Press Release PKO Bank Polski Is the First
    Warsaw, October 27th, 2020 Press Release PKO Bank Polski is the first bank in Europe to implement a durable medium combining blockchain, WORM matrix and cloud technologies. A durable medium is entering a new stage of development in Poland. Thanks to the unique combination of blockchain technology and WORM storage in the cloud, the solution created by KIR1 in partnership with Hitachi and with the participation of OChK2 and IBM can be used by Polish companies for fast and secure electronic distribution of private documents. PKO Bank Polski3 was the first to make this tool available in contacts with its clients. Durable medium is the future of digitization when it comes to contacts with customers. Under regulatory requirements, the tool ensures that documents are invariable and irremovable, while alerting the users to any instances of their dispatching. It enables each and every customer document, from the first version to the latest, to be stored in a safe and secure way and to be accessible at any time from anywhere, even after the end of the contract. Thanks to the cooperation of KIR, Hitachi, Operator Chmury Krajowej (OChK) and IBM, the first such cloud-based solution is now available in Poland, uniquely combining blockchain and WORM technologies. A durable medium allows the distribution of private documents relating to specific users, in compliance with all legal requirements, including GDPR. The clients of a given institution will be able to log in to a dedicated portal and immediately gain access to all information. What's more, they will also be able to make sure that files have not been changed without their knowledge - this functionality is supported by blockchain technology.
    [Show full text]
  • POLSKA BANKOWOŚĆ W LICZBACH 2016 Wstęp 03 01 WSTĘP Wojciech Boczoń
    POLSKA BANKOWOŚĆ 2016W LICZBACH 01 Wstęp s. 2 Najważniejsze liczby s. 4 02 Aktywa banków na koniec 2016 r. s. 5 03 Liczba klientów w bankach s. 8 04 Liczba kont osobistych s. 11 05 Liczba aktywnych kart debetowych s. 15 06 Liczba aktywnych kart kredytowych s. 17 07 Liczba aktywnych kart kredytowych dla firm s. 20 08 Liczba użytkowników bankowości internetowej s. 22 09 Liczba użytkowników bankowości mobilnej s. 25 Spis treści 10 Liczba transakcji w kanale mobilnym s. 28 11 Liczba mobilnych kart zbliżeniowych HCE s. 31 12 Liczba zatrudnionych w sektorze bankowym s. 33 13 Liczba placówek bankowych s. 36 01 Wstęp POLSKA BANKOWOŚĆ W LICZBACH 2016 Wstęp 03 01 WSTĘP Wojciech Boczoń Analityk Bankier.pl Oddajemy w Państwa ręce kolej- oddziałów. Dane zebrane w ra- Redaktor prowadzący PRNews.pl ną edycję raportu „Polska ban- porcie można traktować jako Redaktor Bankier.pl kowość w liczbach”. Tegoroczne uzupełnienie dla cyklicznych wydanie zawiera podsumowanie publikacji Narodowego Banku wyników banków aż w dwunastu Polskiego, Komisji Nadzoru Fi- obszarach tematycznych. Obok nansowego czy Związku Banków podstawowych danych produk- Polskich. Tam dane publikowane towych, znajdą tu Państwo tra- są zbiorczo dla całego sektora, dycyjnie informacje o strukturze my staramy się pokazać wyniki zatrudnienia, aktywach czy sieci poszczególnych banków. Zapraszam do lektury! Wojciech Boczoń POLSKA BANKOWOŚĆ W LICZBACH 2016 Podsumowanie 04 2016 NAJWAŻNIEJSZE LICZBY 46 mln klientów ogółem obsługiwały banki na koniec 2016 roku; najwięcej PKO BP - 9,2 mln 31 mln ROR-ów prowadziły banki na koniec 2016 r.; to o milion więcej niż rok wcześniej 6,2 mln kart kredytowych miały banki na koniec 2016 r.; to o 99 więcej niż rok wcześniej 44 tys.
    [Show full text]