ISIS Papyrus Product Information

ISISPAPYRUSTM

Papyrus Document Capture System 7 The Papyrus Document Capture concept provides

Scan-/File-/ Papyrus Capture / an integrated Scan XML-/e-mail- Papyrus Objects Receiver corporate solution FreeForm Images to object structure Classify for powerful Classication of automated processing document type FreeForm Recognition manual processing and efficient Recognixe index data, header and invoices Validation Batch/Detail development, Check extracted data with process rules Verification processing and Client Correction reco results, document management validation Supervisor

Special correction of of inbound documents document systems.

Data Archiv & Export Export validated data as XML, CSV, TXT / TIFF, JPG, PDF le Contact

Europe P: +43-2236-27551 F: +43-2236-21081

America P: 817-416-2345 Concept Outline F: 817-416-1223 Asia Pacific With the variety of documents daily entering a company and the need to P: +65-6339-8719 quickly process and forward them to the right place, the development and F: +65-6336-6933 operation of a capture system must be independent of document types, input E-mail hardware and operating system. Based on a carefully architectured ‘MIDDLE- [email protected] WARE’ concept, ISIS has developed the most powerful document application Internet development tools. Large banks, insurances companies, government organiza- www.isis-papyrus.com tions, industry and service corporations such as direct marketing companies, all require the speed of development, the elimination of programming effort © 2010, ISIS Papyrus, replaces all and the operating system and scanner independence, that is inherent in the previous documentation. Papyrus inbound Concept. January 1st, 2010 ISIS Papyrus Product Information Papyrus Document Capture System 7

The Capture Applications These are: The ISIS Papyrus Document Capture System manages the • Inbound Mailprocessing Framework complete lifecycle from the development of each inbound Offers a comfortable environment for both training and application to scan and collect, to classify and extract, to testing a Capture System for incoming mail. completion and transfer to any business application. This • Capture Framework – Formsprocessing includes the document layout and content recognition, The standard quick-to-setup configuration for forms of all document logic, validation interfaces and manual interaction kinds and types including special processing operation. mask design. • Capture Framework – Invoice Incoming freeform documents need more workflow steps As all recognition engines are available during design time, it is and usually an tighter integration to validation data. guaranteed that the capture quality and results can be verified • Document Workplace immediately. Supporting tools for higher volume benchmark- Wherever incoming documents must be manually split or ing of automation and reject rates allow the best preparation rearranged this Papyrus EYE based framework offers all before going live. necessary tools and functions. • Campaign Management Framework Due to a variety of experience based on hundreds of To process in the most professional way the returns from your successful projects ISIS provides additionally pre-configured various marketing campaigns and to automatically generate frameworks to start quickly with productive individual answers on the basis of the data received from the customer is customizing. They include all necessary definitions for provided with this framework. documents and datafields as well as prepared views for • Response Management Framework administration and workflow design. Listening to your customers responses and reacting quickly and individually, with highest quality standards and as auto- mated as possible, is made possible within this application. Papyrus Designer Package Capture Windows 2K/XP/2K3/VISTA/2K8/7

Import Completion Correction Papyrus Papyrus Classification Collect Client Supervision - Scan Administration - Fax /Capture -E-mail Windows Windows 2K/XP/2K3/VISTA/2K8/7 2K/XP/2K3/VISTA/2K8/7

Papyrus Recognition Server Windows 2K/XP/2K3/VISTA/2K8/7 Classify Extract Extract FixForm FreeForm®

Papyrus Products Processing non structured documents by extracting • Papyrus Designer Package/Capture logical data even from unknown positions. for Windows 2K/XP/2K3/VISTA/2K8/7 consisting of • Papyrus Client/Capture for for Browser and Desktop - Capture Designer/FixForm (Papyrus EYE) MS IE, Mozilla - Capture Designer/Classify The universal User Interface for all user interactions with the - Capture Designer/FreeForm® document capture system. Graphical development of Document Capture Definitions. • Papyrus WebRepository provides basic architecture and • Papyrus Collect Products for Windows 2K/XP/2K3/ totally object oriented infrastructure, including versioning, VISTA/2K8/7 user control, workflow and integration - Papyrus Scan Adapter • Papyrus WebArchive on z/OS, Windows 2K/XP/2K3/ - Papyrus Fax Adapter VISTA/2K8/7, AIX, HP/Itanium and Sun Solaris for Internet - Papyrus Adapter/email document distribution and storage in TIFF, AFP, PDF and GIF Integrated acquisition of paper and electronic documents. with XML interface to archiving systems. • Papyrus Server/FixForm for Windows 2K/XP/2K3/ Order Information VISTA/2K8/7 The ISIS Papyrus Document Capture System consists Recognition and Extraction of data out of highly structured of independent components. Even though these are forms. completely integrated, most of them can be used • Papyrus Server/Classify for Windows 2K/XP/2K3/ standalone if required. VISTA/2K8/7 Categorizing of heterogeneous documents for automatic forwarding. Training • Papyrus Server/FreeForm® for Windows 2K/XP/2K3/ ISIS offers a special in-house training service for its clients, VISTA/2K8/7 the Papyrus Designer Capture Workshops. Please contact us for more details. ISIS Papyrus Product Information

ISISPAPYRUSTM

Papyrus Designer Package/Capture Unmatched power to define classification and Document & data extraction eld structure Powerful tools for on all types of teach-by-example documents. 5 OCR/ICR engines

Denition of parameters Immediate preview of Display of extraction evaluation images results

Product Description Contact The Papyrus Designer Package/Capture is the convenient ISIS Designer toolkit family to define classification and data extraction set-ups for every type of documents. Essential features to speed up the customizing process include P: +43-2236-27551 re-use of predefined parameter settings, teach-by-example wherever possible F: +43-2236-21081 and self-explaining rules are as a matter of course. America P: 817-416-2345 Papyrus Designer/FreeForm® is an extremely powerful software module to easily F: 817-416-1223 create definitions for automated data recognition of scannedor electronic but Asia Pacific unsorted business documents with unknown structure and layout like invoices, P: +65-6339-8719 lists etc. F: +65-6336-6933 E-mail Papyrus Designer/FixForm provides all necessary tools for speedy definition of [email protected] data extraction parameters to process all kind of structured forms layouts. Internet www.isis-papyrus.com Papyrus Designer/Classify supports a self-learning module for classification of documents that offers a broad range of possibilities for application in the © 2010, ISIS Papyrus, replaces all previous documentation. field of automated sorting and distribution of electronic documents, fax and paper mail. January 1st, 2010 ISIS Papyrus Product Information Papyrus Designer Package/Capture

Benefits • Layout-based Definition Supported classification steps • Faster definition and testing of new - Learn-by-example based on: - Template based, region orientated document types than any other • Image attributes of the whole page data extraction product or in certain regions - Optimization to specific attributes • A special design-tool for each • Keywords at predefined positions or of document types of the three basic document anywhere in the text understanding requirements • Text phrases at predefined positions (Classification, Data extraction Basic definition process structure: or anywhere in the text FixForm and FreeForm®) • Define all document types that occur • Rules • Ergonomic, self-explaining user shell • Define the elements of interest on The Designer/Classify visualizes the – no programmer’s skills required each document type automatically generated categorizing • Universal function Repository offers • Define for each data element: attributes and allows to re-use of generated definitions - General attributes • Modify parameters like the relevance wherever possible - Related anchors of keywords, classification threshold • Analyze and statistic functionality - Patterns that apply to the element • Analyze the recognition, reject and (regression tests) included - Condition (rules) that have to be substitution rates and at which fulfilled documents they occur Package Components • Test the definitions with various • Adapt classification method for Papyrus Designer/FreeForm® documents special document types. Papyrus Designer/FixForm • Compare the results with previous Before you start working with the Papyrus Designer/Classify generated “golden files” of intended Designer/Classify the required extract data. document categories have to be defined. With a number of sample Common Features Various display support tools enable documents (a few dozen) for each Image Pre-processing you to define new documents in category the system is trained in order All designers allow automatic or minutes, not hours: to learn the specific properties of each adjusted preparation of the image data • Display candidates for extraction document class. New categories can for optimal recognition results: • Show regions and coherences also be added easily and conveniently • Despeckle • Convenient tag tools. while the system is in full operation. • Dilate Continuous re-training as a seamless • Erode Designer/FixForm by-product to manual classification is • Line removal, Dirt removal possible. • Punch hole removal Persistently designed on XML structure principles, the Papyrus IDEX • Automatic rotation Data formats • Binarize designer pools more than a decade of • Convert Color to gray experience with forms extraction. Supports a large number of file formats, • Deskew on border Image (TIFF, JPG, PDF, AFP) and Text • Deskew on content The workspace contains all necessary parts (DOS, ANSI, Unicode), Microsoft Office Image Recognition of anchor, bitmaps, • Image frame to display the example files. lines, barcode, OMR, text: 5 OCR/ICR document to be read out engines cover every recognition • Extraction tree with all defined data Technical Prerequisites elements and their accompanying challenge, Character types easy Hardware: Pentium >1GHz, 1GB RAM, parameters like zone or recognition selectable 2GB HD Flexible Post OCR Processing with filter type patterns, space compression etc. • Attribute frame with detailed Order Information attributes of each selected element Papyrus Designer Package /Capture 7 • Processing result frame for for Windows 2K/XP/2K3/VISTA/2K8/7 Designer/FreeForm® immediate visualization of results. The “star” among the Capture Designers Training allows both document type based Designer/Classify generation and generic definitions and ISIS offers a special in-house training layout-based region extraction. The The Designer/Classify is used to define service for its clients, the Papyrus combination of both results in shortest the categories to be classified, the Designer Capture Workshops. Please time definition effort with best results extraction of feature sets and the contact us for more details. possible. classification strategy. • Generic Definition The Designer/Classify supports Maintenance automation of several definition steps. - Rule based extraction The Terms and Conditions for ISIS - Maintainable rule system It also enables the easy handling of sample data and supports test runs and Software Products apply. Free service- - Advantage: works on document period is 6 months after delivery. A layouts never seen before result analysis. The Designer/Classify is fully integrated into Papyrus Objects. maintenance agreement is offered optionally for updates and hotline. ISIS Papyrus Product Information

ISISPAPYRUSTM

Papyrus Client/Capture

Document pro- cessing interface for ­Capture Operator, ­Administrator and Designer

Contact

Product Description Europe P: +43-2236-27551 Papyrus Client/Capture is the Papyrus EYE based end-user interface for all F: +43-2236-21081 kinds of user interactions within a document capture system. It enables the America completion and correction of classification and extraction results with all display P: 817-416-2345 and validation support necessary: F: 817-416-1223 Asia Pacific • Uniform handling of scans, faxes and e-mails P: +65-6339-8719 • Context aware edit fields for data entry F: +65-6336-6933 • Interactive verification of recognized data E-mail • Image display of snippets or whole pages [email protected] • Free message text and user hints Internet • Masks for accessing all administrator and even designer functions. www.isis-papyrus.com

Customized Document Workplace can handle expanded requirements for © 2010, ISIS Papyrus, replaces all previous documentation. manual input processing such as rearranging the sequence of sheets or exchanging pages within documents. January 1st, 2010 ISIS Papyrus Product Information Papyrus Client/Capture

Benefits • Three ways to access the documents: Portal–Browser, Terminal Server, Desktop • Ergonomic screen designs • One user interface for all type of documents • Customizable to your individual needs without programming

Basic Functions • Display and view all types of processed inbound documents • Image view with zooming and scrolling • Handling of TIFF, multipage TIFF, JPG and PDF • Selected view of image areas of special interest • Color highlighting (variable) of important regions • Highlighting of rejected or suspicious characters • Freely definable mask for data display • Checkboxes and dropdown lists for the data fields • Tree lists of documents to allow quick overview • Thumbnail preview • Freely customizable arrangement of document list, data and images • PDF and AFP plug-in to view all kinds of documents • Auto-formatting of text and image Document Workplace according to available space • On-line validation with selection list Papyrus Client/Capture can be easily for values allowed customized to act as an universal document workplace to manipulate Capture Framework uses image sequence and document affiliation. It allows the user to Client/Capture • Split and combine documents For rapid start-up ISIS designed all • Rotate, move and delete single Order Information necessary views for the complete set pages of functionalities a successful Capture • Change the sequence Papyrus Client/Capture 7 Project needs. This includes standard • Move images to a clipboard For Windows 2K/XP/2K3/VISTA/2K8/7 “work”-views for those who only • Additionally scan/import single Windows Internet Explorer, Mozilla complete or key-in data as well as for pages administrators: Various views allow you to access single Training • Document view or multiple pages of a document or the ISIS offers a special in-house training • Locations view Page-Pool. service for its clients, the Papyrus • Maintenance view Designer Capture Workshops. Please • Task view Papyrus Desktop contact us for more details. • Statistics view The Papyrus Client/Capture can be Even the application designer can tightly integrated into the Desktop Maintenance approach the whole system via the ISIS working the same way as being used The Terms and Conditions for ISIS Portal within the browser: via a browser only. Software Products apply. Free service- • Document and data field definition period is 6 months after delivery. A view maintenance agreement is offered • Workflow view (Queues and Tasks) Technical Prerequisites optionally for updates and hotline. • Rules editor view Hardware: PIII 700+Mhz, 256 Mb RAM ISIS Papyrus Product Information

ISISPAPYRUSTM

Papyrus FreeForm®

Self-learning module especially for recognition and extraction Often below of unsorted and a group of unstructured objects of type Amount documents

Typically right of Likely in the lower third of the page FreeForm® Approach

Contact Product Description Europe Papyrus FreeForm® is a software module for automated recognition of scanned P: +43-2236-27551 F: +43-2236-21081 but unsorted business documents of unknown structure and layout. The system also recognizes unstructured or poorly structured documents with America great reliability and is suited for processing any kind of business documents, P: 817-416-2345 F: 817-416-1223 such as commercial invoices, delivery notes, order forms, job applications, and many more. FreeForm® is based on the latest methods in pattern recognition Asia Pacific and represents the most current standards in the fields of print analysis (OCR, P: +65-6339-8719 F: +65-6336-6933 ICR, Voting), associative databases, fuzzy logic and neural networks. E-mail Mode of function [email protected] ® The Option FreeForm module extracts from a document image the name of Internet the document class and the field data that have been defined for this class. www.isis-papyrus.com The concept allows for an N:M relationship between images and documents: © 2010, ISIS Papyrus, replaces all a document can stretch over one or more pages, and likewise an image can previous documentation. contain several documents - similar to the way a newspaper page contains several articles. January 1st, 2010 ISIS Papyrus Product Information Papyrus Freeform®

Mode of operation Definition and Training Integration/supplementing FreeForm® processes scanned Ergonomics - FreeForm® shields you products document pages in three steps: from the complex and time-consuming The Option FreeForm® is optimized for absorption of cryptic definitions and Image Preprocessing use with Papyrus Capture. Through rule sets. Training is intuitive and the ActiveX interface, this option can FreeForm® prepares the image data for conveniently introduced via example also be used by other applications and optimal recognition results: documents. capture platforms that support the • Recognition of document alignment integration of ActiveX servers. The ISIS and autorotation (+/-90 degrees or Selection of relevant classification Papyrus raw format is documented 180 degrees) marks is effected during the design- (ASCII/UNICODE with data on image, • Deskewing and training stage: zone and single character). The • Dirt removal and/or background • Automatically - on Auto-Learn mode, FreeForm® application designer is an removal ® FreeForm detects the relevant autonomous application which is not marks for best possible distinction of needed during operational use of the Document Classification document classes in a given stock of ® document capture system. FreeForm evaluates the image based images all by itself. on distinctive class traits and process- • By the qualified user (application Technical Prerequisites ing rules that were worked out during designer) - graphic and simple the training phase: selection of the relevant objects in • Hardware • Keywords at predefined positions or an image via mouse click. PIII 800+Mhz,512Mb RAM, 2GB HD free in the text per each Recognition-module there • Text phrases at predefined positions The handling of extraction rules, too, is should be a Reco-server designated or free in the text facilitated by hands-on learning with for better performance • Graphics, line elements and example documents. background • Software • Colors at predefined positions, plus Control - “What gets measured gets Papyrus Capture base system page format done!” Consequently, the FreeForm® Data Extraction development environment comes Dataformats ® with an integrated tool for constant FreeForm extracts and reads all neces- Supports a large number of file formats, statistic monitoring and analysis of sary field data from the recognized for instance Text (DOS, ANSI, Unicode, the current training status. The user document class. This is accomplished UUEncode, MIME), Microsoft Word is informed immediately about the through evaluation of the following (Version 6.0 or higher), Microsoft Excel effects triggered by his definition steps. distinctive traits and rules: (Version 2.x or higher), HTML, RTF, Problems and their causes are pointed • Absolute position WordPerfect (Version 6.0 or higher), out clearly. Everything important is in • Relative position through reference Wordstar, Microsoft Works, Powerpoint, plain sight at any time - even big tasks objects Lotus WordPro, Microsoft Outlook Mail can be accomplished easily. • Pattern comparison (occurring Format, AmiPro. patterns of defined synonymous- or ® data type objects) Repository - FreeForm features an object repository. Once-created Features definitions such as • Synonyms, words or phrases • Processing of documents of • Field types - simple or composite unknown format (e.g. address blocks, charts) • Classification and sorting of mixed • Document classes and subclasses document batches (types) are clearly displayed • Combination of the methods of and administered and can be classic form reading with full text comfortably reused; new definitions analysis of free text fields being derived from proven existing • Smooth fit into a high performance ones. and ergonomic production environ- This results in: ment with integrated verification • Quick creation of applications capability • Easy and efficient maintenance and • Integrated definition and recogni- upgrading of applications tion training environment, interac- tive setting of rules, parameters and zones with instant verification during Training training runs ISIS offers a special in-house training • Statistic analysis of the processed service for its clients, the Papyrus document volume with option for Capture Workshop. Please contact us using the results for system tuning for more details. ISIS Papyrus Product Information

ISISPAPYRUSTM

Papyrus Classify

Self-learning program to classify all kinds of documents for Document Classes automatic sorting DocClass01 and distribution DocClass02 DocClass03 DocClass04 ClassName: DocClass05 ElectricBill DocClass06 DocClass07 Fields: ... Customer name Address Invoice date Total ... • Zone ID • Geometric features Process: • Key words WFL043 • Phrase Detection

Contact

Europe P: +43-2236-27551 F: +43-2236-21081

Product Description America P: 817-416-2345 Papyrus Classify is a self-learning module for classification of documents that F: 817-416-1223 offers a broad range of possibilities for application in the field of automated Asia Pacific sorting and distribution of electronic documents, fax and paper mail. The P: +65-6339-8719 purpose of Papyrus Classify is to enable an automated process of judging F: +65-6336-6933 incoming data according to selected criteria, sorting them into freely definable E-mail categories - thereby making information actually accessible for the company [email protected] - and forwarding them accurately to those who are in charge of the issue. A Internet typical application would be automated pre-sorting of incoming electronic www.isis-papyrus.com mail, e.g. matching e-mail topics with the assigned company departments (Accounting, Ordering, Support, etc.) or with specific persons (customer care, © 2010, ISIS Papyrus, replaces all previous documentation. etc.). It is also perfectly suitable for automatic classification of text print in different languages according to language criteria. January 1st, 2010 ISIS Papyrus Product Information Papyrus Classify

Operating mode Functions/Highlights Technical Prerequisites Papyrus Classify applies the knowledge • Self-learning system • Hardware of rules that it acquired through Rules necessary for the automatic PIII 800+Mhz,512Mb RAM, 2GB HD training to unknown documents during assignment of documents do not per each Recognition-module there the classification process. For each have to be specified, updated or should be a Reco-server designated document, the program calculates the adjusted to every change of the for better performance probability of the print fitting into each requirements by an administrator. category. Print gets allocated in the Instead, the system is provided with • Software category which features the highest a certain number of documents Papyrus Capture base system probability, as long as a pre-defined for each document class (typically minimum probability is met in the first two or three dozen) for training Dataformats place. purposes. From this input Papyrus Supports a large number of file formats, Classify learns the rules, according to for instance Text (DOS, ANSI, Unicode, Subsequently the documents are which classification is effected, all by UUEncode, MIME), Microsoft Word forwarded to their assigned destination itself. (Version 6.0 or higher), Microsoft Excel (branch office, department, person, (Version 2.x or higher), HTML, RTF, etc.). • Easy re-training of fully functioning WordPerfect (Version 6.0 or higher), Documents with an all-too-low system Wordstar, Microsoft Works, Powerpoint, probability for classification are placed Papyrus Classify, while running in Lotus WordPro, Microsoft Outlook Mail in a so-called Reject Directory, from real-time mode, can constantly be Format, AmiPro. which the administrator can assign fine tuned based on the documents them to the right category via mouse that could not be assigned correctly. click. If desired, these texts can be put This ensures continuous, long- Organizational premises to use for further training of the system, time optimizing of the system and Before Papyrus Classify is implemented so Papyrus Classify can constantly enables flexible adjustment of the required document categories learn and extend its knowledge base the rules according to changes in have to be defined. With a number of while fully delivering on its everyday document classes. sample documents (20-30) for each chores. The user returns potentially category the system is trained in order misclassified texts to the administrator, • Exception handling to learn the specific properties of each who in turn proceeds with these just as Documents which could not be document class. New categories can with low-probability cases. assigned to a class unequivocally also be added easily and conveniently are separated and presented to the while the system is in full operation. Papyrus Classify runs mainly in the administrator for further assessment. background. For manual intervention These documents are then sorted in by an administrator or user, a clear, manually and, in the process, can be simple and intuitive graphical interface used for re-training the system. is available. • Assigning a document to several classes

• Multi-Stage Class Hierarchy This enables a multi-level pre-sorting of documents; e.g. a document of the class “Invoice” is assigned to a sub-class “Supplier A”.

Training ISIS offers a special in-house training service for its clients, the Papyrus Capture Workshop. Please contact us for more details. ISIS Papyrus References

Credit Card ABN-AMRO Bank Taiwan American International Group Taiwan Capital One UK FDR First Data ISISPAPYRUSTM Ressources USA First Data Resources UK Lufthansa AirPlus Germany Lufthansa AirPlus Neu-Isenburg Germany Payserv Switzerland TSYS USA Direct Marketing EuroMail Netherlands Blair Corporation USA IBM Zurich Switzerland Rechenzentrum Schulte Germany SEMA Group Sweden Stroede Data Kungsbakka Sweden, Norway Distribution Donauland Hapag Lloyd Germ Across any Nassjotryckeriet Sweden Banking Abbey National Financial Services UK Ireland Allied Irish Bank Ireland Astron Document Across Solutions UK Australian Retail Financial Services Australia Banc Sabadell Spain Banca 121 S.p.A. Italy Banca Agricola e Commerciale della Republica di San Marino Republica di San Marino Banca BSI Italia SpA Italy Banca Popolare di Milano Italy Banca Popolare di Sondrio Italy Bancaja Spain Banco Pastor Spain Banesto Spain Bank Leumi Tel Aviv Israel Bank of China Singapore Singapore Bank of Scotland UK Banque de France France Barmer Ersatzkasse Wuppertal Germany BAWAG Bank Austria BBVA Madrid Spain BBVA Portugal Portugal BNL Gestioni SGR Italy BNP Paribas France Bristol & West plc UK BSCH (Banco Santander Central Hispano) Spain Caisse Valaisianne de Compensation, Geneva Switzerland Caixa Catalunya Spain Caja de Madrid Spain Caja Laboral Spain Caja Rural de Sevilla Spain China Trust Commercial Bank Taiwan CITIBANK Germany CITIBANK Asia-Pacific Singapore Citibank Italia NA Italy CITIBANK Thailand Thailand Citigroup USA Commerzbank Germany COOP Bank Basel Switzerland Crédit Suisse España Spain Credit Suisse Zuerich Switzerland CS First Boston London UK Danske Bank Denmark Deutsche Bank Germany Deutsche Bank Luxembourg Germany Dreyfus Söhne + CIE AG Switzerland DWS Investment S.A. Germany EDS Across Industries (for Bank of Canada) Canada EDS (Lloyds TSB) UK Euler Hermes France Fiditalia SpA Italy Findomestic Banca SpA Italy Banking FISERV Investment Support Services USA Fuji Bank Tokyo Japan Gestitres France Hamburger Landesbank Germany HECM UK HFC Bank UK ING Bank Amsterdam Netherlands JACCS Japan Jyske Bank Denmark Kungthai Bank Bangkok Insurance Thailand Landesbank Baden Württemberg Germany Lloyds TSB Registrars UK M&G UK Nordea Denmark Denmark Credit Card OCBC Bank Ltd Singapore PBZ CARDS d.o.o. Croatia PNC Bank USA Post Office Savings Bank Singapore Singapore Utility Companies PSK Austrian Postsparkasse Austria Rabobank ICT Netherlands RACON Software GmbH Austria R-G Premier Bank of Puerto Rico Puerto Rico Royal Bank Canada RSC Raiffeisen Daten-Service Center GmbH Austria SanPaolo France Telecommunication Schweizer Nationalbank Switzerland SE Banken Sweden SEB Bank Germany SEB Sweden Sweden SEC Servizi - Banche Manufacturing Popolari Italy Securicor (GTG Bankenservice GmbH) Germany SPARDAT Vienna Austria Stadshypothek Stockholm Sweden Swenska Handelsbanken Sweden Thai Farmers Bank Thailand UBS Basel Switzerland UBS Zurich Switzerland Healthcare United Overseas Bank Malaysia Malaysia United Overseas Bank Singapore Singapore VISA Desjardins Montreal Direct Marketing Canada Volkskreditbank AG Austria Volkswagen Bank GmbH Germany Volkswagen Financial Services UK West LB Germany Zürich Schweiz Switzerland Manufacturing Associated Wholesale Grocers USA Avon Cosmetics Government UK BASF AG Ludwigshafen Germany Canon GmbH Austria Carl Zeiss-Jena Germany Chevron USA Conoco/Phillips USA Deere & Company USA ENI SpA - SOFID Italy General Motors Germany Hapimag AG Baar Switzerland Henkel AG Duesseldorf Germany Hoechst AG Frankfurt Germany IKEA Sweden Infogold Welcom South Africa Istituto Geografico De Agostini Italy Iveco Finance Italy Kawasaki Heavy Industries Hyogo Japan Kawasaki Industries Tokio Japan Krupp Any system made just for one industry segment will Polysius Bekum Germany Mercury Marine USA Miele & Cie Germany Miroglio S.p.A. Italy Nissan Motors Kanagawa be as limited as its needs. Japan Opel (General Motors) Germany Porsche AG Germany RCS Editori Italy Renault Automobile & Renault RCI France With ISIS Cross-Industry Rexnord Germany Samsung Data Systems Seoul Korea Schroff Germany Sony UK UK Thorn EMI Hvidivre Denmark US solutions we can provide an unmatched spectrum Steel USA Voest Alpine Austria Weru AG Germany Dassault France Neckermann Germany Ringier AG Switzerland Von of functionality for each Roll AG Switzerland Insurance Aachener Muenchner Versicherung Germany Achmea Netherlands AGF France one. The weighting of Allianz Versicherung Stuttgart Germany Almindelig Brand Denmark ATP Huset Hillerod Denmark AXA Germany AXA the requirements for Assicurazioni Italy AXA Insurance Ltd. UK AXA Non Life Insurance Japan AXA Royal Belge Belgium Chaucer Insurance ease-of-use, functionality, throughput and platform UK Cornhill Insurance UK Credito y Caución Spain CSC South Africa CSC (City of Westminster Assurance) UK Daiwa independence may differ Insurance Japan DAS Rechtsbijstand Netherlands Der Anker Austria E.A. Generali Versicherung Vienna Austria among industries, but Fondiaria-SAI Italy Friends Provident UK Generali Netherlands Netherlands Gerling Konzern Germany GESI - Gruppo flexibility and quality are equally important for all. RAS Assicurazioni Italy Grazer Wechselseitige Versicherung Austria Group Mornay France Hamburg Mannheimer Versicherung Germany Helvetia Patria Versicherung Switzerland Hibernian Insurance Ireland Hong Kong Securities Clearing Co. Ltd. China HUK Coburg Germany IVV Informationssysteme fuer Versicherungen Hannover Germany Jasuda Life Insurance Tokio Japan La Luxembourgeoise Luxembourg Legal and General Insurance Darthworth UK Liberty Life South Africa Lloyd Adriatico Trieste Italy MAPFRE Caja Salud Spain Mutualité Chrétienne, Christelijke Mutualiteite Belgium NFU Mutual Insurance UK Nichidan Inurance Insurance Tokyo Japan Norwich Union UK Parion Konzern Germany ISISPAPYRUSTM Providencia Insurance Budapest Hungary Provinzial Versicherung Germany Reale Mutua di Assicurazioni Italy Reihnland Versicherung Germany Sampo Insurance Finland Sanitas Switzerland Seguros Catalana Occidente Spain Societa’ Assicurazioni Industriali Italy Sparkassen Versicherung Germany Sun Life Canada SUVA Switzerland The Great West Life Assurance Company Canada Thrivent Financial for Lutherans USA Toro Assicurazioni Torino Italy Versicherungskammer Bayern Germany Victoria Volksbanken Versicherung Austria WellChoice, Inc USA Wiener Allianz Versicherungs AG Austria Winterthur Spain Winterthur Europe (Commercial Union Non Life) Belgium Winterthur Versicherung Switzerland Winterthur Versicherungen Austria Winterthur Versicherungen Switzerland Zürich Agrippina Gruppe Germany Zurich Insurance China Postal & Telecom Advanced Info Service Public Co. Ltd Thailand Arcor/Vodaphone Germany Austria Telekom Austria Belgacom/Belgacom Mobile Belgium Bell South Carrier Professional Services, Inc. USA British Telecom UK Canada Post Corporation Canada CGI-AMS USA Deutsche Bundespost/e-Post Germany Deutsche Post AG Germany Jazz Telecom Spain & Portugal Jersey Post UK Mannesmann VDO Germany Orange UK PTT Luxembourg Luxembourg Royal Mail Chesterfield UK Samart Corporation Thailand Singapore Telecommunications Ltd. Singapore Smart Communications, Inc. Philippines Swedish Post Sweden Telecomasia Bangkok Thailand Telefónica del Perú Peru Thai Telephone & Telecommunications Public Co. 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