7. Ceanncheathrú an OPW, 51 Faiche Stiabhna Faiche 51 OPW, an Ceanncheathrú 7. 6 6. Saotharlann Stáit, Backweston Stáit, Saotharlann 6. N PRINTED ON RECYCLED PAPER 5 5. 'The Glen', Government Offices, Waterford Offices, Government Glen', 'The 5. 7 4. Stáisiún na nGardaí Baile an Róba- Bealach Isteach Bealach Róba- an Baile nGardaí na Stáisiún 4. 4 2 3. Teachín Sheosaimh, Co. Chill Mhantáin Chill Co. Sheosaimh, Teachín 3. 3 2. Cuid d’Abhainn an Tulcha Tulcha an d’Abhainn Cuid 2. 1 .Farmleigh 1. WWW.BENNISDESIGN.IE ÍOMHÁNNA CLÚDAIGH ÍOMHÁNNA Ceanncheathrú an OPW, 51 Faiche Stiabhna Faiche 51 OPW, an Ceanncheathrú OPW Headquarters COVER IMAGES WWW.BENNISDESIGN.IE 1 1. Farmleigh 3 2. Tolka River 2 4 3. Joseph’s Cottage, Co. Wicklow 4. Ballinrobe Garda Station, Co. Mayo – Entrance 7 5. Government Offices, Waterford N 5 ATHCHÚRSAITHE PHÁIPÉAR AR PRIONTÁILTE 6 6. State Lab, Backweston 7. OPW Headquarters Contents Foreword from the Minister of State 2 Foreword from the Chairman 3 Strategic Review 2003 6 Operations Review 2003 14 Property Management Services 15 Facilities Management Services 24 Property Maintenance Services 27 Project Management Services 29 Architectural Services 40 Engineering Services 43 Government Supplies Agency 47 Corporate Services 48 OPW Awards 2003 52 Financial Review 2003 54 Expenditure Programme 55 Funding of Programmes 57 Architectural Service 58 Barretstown Castle Trust 60 OPW Staff and Senior Personnel 62 OPW Offices throughout Ireland 68 Foreword from the Minister of State The year 2003 has seen the Office of Public Works While we may look back at 2003 as a year of achieve- continue to provide the highest quality services to ment, there are many challenges ahead. The over- the Government in property, design, construction riding priority during this period is Ireland’s Presi- and procurement, as set out in our Statement of dency of the European Union, which began on 1 Strategy. It is pleasing to be able to report that we January 2004 and runs until 30 June 2004. The prac- can look back with pride on a year of achievement at tical organisation of the Presidency is a daunting the OPW. task but I am happy to say that the preparatory work done by the OPW in 2003 has assisted in the good The past twelve months have been historic for us, start to our stewardship. with Clare McGrath’s appointment to the position of Commissioner in January; she now joins Chairman In December 2003 my colleague, Charlie McCreevy Sean Benton and Commissioner David Byers as a TD, Minister for Finance, announced the Govern- Board Member. Commissioner McGrath is the first ment’s plans to decentralise 10,000 civil servants female Commissioner in the OPW’s 170-year history from Dublin to 53 locations throughout Ireland. and has brought a wealth of experience and vision to This announcement presents the OPW with a the role. unique opportunity and I have no doubt that the organisation will rise to the challenge with confi- I would like to acknowlege the commitment, profes- dence and enthusiasm in the years ahead. sionalism and hard work of all our staff in respond- ing to the challenges that were set in 2003. The transformation of the State property portfolio has continued, with the lodgement of planning Tom Parlon, TD applications for the development of Westgate and Heuston Gate. The Garda Equity Exchange Pilot Minister of State at the Department of Finance Scheme has been initiated and the sale of Lad Lane, with special responsibility for the Dublin 2, is at a advanced stage. Office of Public Works The Review of National Flood Policy has been com- pleted and the draft Memorandum for Government has been prepared and will be submitted to Cabinet shortly. I am pleased that at the heart of the Office’s plans for the future there is a commitment to quality and to benchmarking the performance of the OPW against the highest standards in both the public and private sectors. It is good to note that in the past year Prop- erty Management Services and Design Section of Engineering Services have become the sixth and sev- enth areas of the OPW to receive ISO accreditation. OPW ANNUAL REPORT 2003 2 Foreword from the Chairman The past year was another milestone for the Office of Public Works. This Report gives a broad insight into the achievements of the Office over the last year and highlights our continued commitment in providing a better service to our customers. The year 2003 was the first in which the Perfor- mance Management and Development System (PMDS) was fully operational within the Office. Under PMDS, we have continued to commit our- selves to ongoing change as well as to satisfactory implementation of the agenda for modernisation. In December 2003, Charlie McCreevy TD, Minister for Finance, announced that 10,000 civil servants are to decentralise from Dublin to provincial locations. This announcement presents OPW with a tremen- dous challenge in relocating several Government Departments and Offices to the 53 locations throughout 25 counties. As the OPW has had a pivi- tal role in previous decentralisation programmes, I have no doubt that we will use our experience and expertise to the utmost in delivering this further pro- gramme over the next few years. This Annual Report clearly illustrates the dedication, effectiveness and results achieved by the staff. Con- gratulations on another successful year and sincere thanks for your endeavours and continued support. Sean Benton Chairman Office of Public Works 3 OPW ANNUAL REPORT 2003 Management Advisory Committee David Byers Clare McGrath Commissioner Commissioner Michael O’Doherty Seán Benton Tony Smyth Director of Architectural Chairman Director of Engineering Services/Principal Architect Services/Chief Engineer Vincent Campbell Director of Corporate Services OPW ANNUAL REPORT 2003 4 Joseph’s Cottage, Co. Wicklow 1 3 2 4 Strategic Review 2003 “Work programmes were broadly on target at end 2003 with approx 99.88% of the Vote allocation spent. All major projects and programmes with post 2003 completion dates were on target at year end...” 1. Rathangan Garda Station 2. Design for All Exhibition 3. Dublin Castle 4. Section of the River Tolka (After completion of works) Statement of Strategy In accordance with Section 4 (i) (b) of the Public Service Management Act, 1997, this section of the Annual Report assesses the progress made against strategic targets during 2003 under the broad headings identified in the OPW’s most recent (2003 - 2005) Statement of Strategy. PROJECT-RELATED OBJECTIVES (NOS. 1, 8 & 9) KEY OBJECTIVE NO. 1 2003 PROGRESS PERFORMANCE INDICATOR COMMENT To Deliver on Work Programme: • Financial outturn In terms of specific the Annual Work Work programmes work projects and • Contractual Programme were broadly on target at programmes, the end year commitments end 2003 with approx Business Plan review shows 99.88% of the Vote • General progress that the measures/projects allocation spent. assessments by outlined in the Plans at the Business Unit Heads. start of the year have All major projects proceeded broadly to and programmes with post target. 2003 completion dates were on target at year end. KEY OBJECTIVE NOS. 2&3 2003 PROGRESS PERFORMANCE INDICATOR COMMENT 2. To deliver a Quality ISO Accreditation: • External review (NSAI) ISO accreditation continues Customer Service in 1) All Business Units in to embed deeper into the • External accreditation a timely & consistent possession of ISO accredita- organisation, with: award. manner tion maintained the • All existing accredited standard during 2003: • External accreditation units maintaining the • Architectural Services award. standard; • Project Management Services and: • Engineering Services • One new Business Unit, - Hydrology & Property Management Hydrometric Services, and a - Structural significant area within Engineering Engineering Services, - Arterial Drainage the Design Section, Maintenance both earning the award Work is proceeding where for the first time. appropriate to update procedures to ISO 9002 certification level. 2) One further Business Unit achieved ISO 9001 accreditation during 2003: • Property Management Services 3) One further area within Engineering Services also achieved the award by end 2003: • Design Section 7 OPW ANNUAL REPORT 2003 KEY OBJECTIVE NOS. 2&3 2003 PROGRESS PERFORMANCE INDICATOR COMMENT 2. To deliver a Quality Customer Service • Publication Customer Service Customer Service in Action Plan: (paper and Web). Action Plan a timely & consistent 1) CSAP up to 2004 • Internal QCS Network The development of manner published. established. stronger internal structures 2) Planning commenced – the QCS Network in for post 2004 Plan and particular – will drive Customer Service Charter. customer service initiatives at Section and Unit level in the future and do most of the direct work necessary to meet the requirement for setting customer service standards, coordinating survey activity and publishing formal documents such as the Customer Service Charter. 3. To dedicate particular Service Level Agreements: • Service Level Service Level Agreements focus to achieving Two SLA’s are currently in Agreements. A number of areas within specified levels of place: the Office are planning to service for individual • Revenue for Property put SLA’s in place with customers Management Services their major customer(s) • Irish Museum of in 2004. Modern Art, RHK for Property Maintenance Services. Preparatory work done in relation to establishing further SLA’s with selected Customers is ongoing. OPW ANNUAL REPORT 2003 8 PERFORMANCE ASSESSMENT OBJECTIVES KEY OBJECTIVE NO. 4 2003 PROGRESS PERFORMANCE INDICATOR COMMENT To engage continually Business Accounts: • End year accounts Business Accounts. in a process of measure- Data retrieval necessary The process of cost data ment of performance to provide commercial- retrieval and storage has against other similar style accounts proceeded been developed in a organisations throughout the year. number of Business Units to a stage where we can Benchmarking Exercises: • End year accounts & more accurately engage in Exercises carried out in analysis with external comparisons of our services Business Units: comparators.