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Parliamentary Service Annual Report 2017AnnualAnnual - 2018Annual Report Report Report 201720172017 - - 2018 2018 - 2018 Parliamentary Service ParliamentaryParliamentaryParliamentary Service Service Service 2018/10/03 10:58:47 1 Front Sheet 67134_Consult Ongee_ PS Annual Report PUR Bound CONSULT Presented to the House of Representatives pursuant to section 44 (1) of the Public Finance Act 1989. ISSN 2324-2868 (Print) ISSN 2324-2876 (Online) 2018/10/03 10:58:47 Copyright 1 Except for images with existing copyright and the Parliamentary Service Back logo, this copyright work is licensed under the Creative Commons Attribution 4.0 International licence. In essence, you are free to copy, Sheet distribute and adapt the work, as long as you attribute the work to the Parliamentary Service and abide by other licence terms. To view a copy of this licence, visit https://creativecommons.org/licenses/by/4.0/ Note: the use of any Parliamentary logo [by any person or organisation outside of the New Zealand Parliament] is contrary to law. 67134_Consult Ongee_ PS Annual Report PUR Bound CONSULT 3 Contents 5 Foreword: Speaker of the House of Representatives 6 David Stevenson: General Manager of the Parliamentary Service 8 About us 8 Our risk management approach 9 Our year at a glance 11 Our highlights 12 Outcome: The House of Representatives and members receive high quality services 14 Outcome: An accessible Parliament 17 Our people 21 Our workforce 25 Our performance 26 Measuring our performance 31 Statement of responsibility 32 Independent Auditor's Report 37 Parliamentary Service Financial Statements 47 Appropriation statements 65 Financial Statements Parliamentary Service Crown 4 Annual Report 2016 - 2017 5 Foreword: Speaker of the House of Representatives It has been an interesting We are continuing our work to make Parliament a more and busy year for the Service, family friendly and inclusive place. I recently announced especially given the extra plans for a children’s playground on the smaller front lawn of demands caused by a change Parliament, and opening the facilities of Parliament such as in Government. I appreciate the Copperfield’s to the public on non-sitting days. work of the Service in helping to assist with the transition of staff, The New Zealand Parliament is truly a vital democratic members and offices, including institution and is supported by the Service to carry out its my own office. essential functions. The Service continues to work closely with members to understand their needs, and how these continue to evolve as the demands on our members change. Further changes will flow from the recommendations of the Appropriations Review Committee. The Rt Hon Trevor Mallard The Service will support members as they carry out their Speaker of the House of Representatives roles as elected representatives serving their communities and our democracy in New Zealand. 28 September 2018 6 Annual Report 2017 - 2018 David Stevenson: General Manager of the Parliamentary Service It’s with great pride that I present the Parliamentary Service Annual Report for 2017/18. With the general election, and the transition to a new We’re moving towards effortless service design Parliament, the Parliamentary Service (the Service) has had Our Customer Experience Programme brings together a dynamic year, and our staff have worked incredibly hard to suggestions that members made through two surveys — get the new and returning members up and running for the the post-election independent quality assurance (IQA), and 52nd Parliament. the Litmus survey — along with findings from the follow-up Performance Improvement Framework (PIF) review. Welcoming members to the 52nd Parliament The Customer Experience Programme is a multi-year plan The Service welcomed new members to the 52nd Parliament to improve our service delivery, and move to an effortless at our expo-style hub, Te Pito. service design and delivery. At Te Pito new members were given a personalised induction, Learning & Development Calendar for leaders and staff and connected with the resources, support, and information The Service is supporting our leaders to coach and build they need for the parliamentary term. their teams through a leadership development programme. A working group designed and developed the programme The needs of returning members are different because after discussions with leaders of other organisations. they are familiar with the parliamentary environment. We acknowledged this by letting all members know about the For our Member Support and Corporate staff we ran a changes to the Speaker’s Directions for the 52nd Parliament range of courses throughout the year for their personal before the general election. We also invited returning development, such as communication, leadership, and members to attend Te Pito, but most preferred their tailored other job specific training. The courses are being reviewed one-on-one induction that took place in the months to make sure they’re meeting the on-the-job needs of our following the election. people. It was a huge effort to recruit, re-hire, and induct over To acknowledge the varied role of our Member Support 350 staff who support members. And let’s not forget the staff we introduced an Engaging with You performance massive logistics of moving more than 700 offices when the management programme at the start of the 52nd Parliament. new Government was formed. The programme inducts Member Support staff to the Parliamentary Service, and gives them advice on working Our team also supported our departing members who had effectively with their member of Parliament, as well as served our democracy with honour and respect. coaching and support for their day-to-day work, and career development. Our people relish the opportunity to be directly involved in the dynamic process of our democracy by helping members We’ve increased security standards of Parliament. The Service has improved security for our out-of-Parliament offices by establishing minimum security requirements, and progressively rolling out new duress alarms. Our achievements While we were focused on the election and the transition To keep our information safe, a Chief Information Security to the 52nd Parliament, we also made great progress in the Officer has been appointed. This is a must-have as we following areas. move towards protecting members’ information, and the information of organisations we provide service to. 7 We’re making great progress on our health, safety & comply with the Speaker’s Directions and appropriations, wellbeing framework towards a principle based model. A principle based model The Service is committed to making sure our team feels would take us away from complex funding rulebooks, to a safe, healthy and supported. We do this by modelling high trust and transparency model, which would mean we manaakitanga—caring for others in a generous and could focus on service and support of our members. respectful way. Our challenge —given that this won’t happen in the short As part of our commitment to manaakitanga, the Service term—is how we make a fundamental attitude shift away created a new health, safety and wellbeing strategy, and from the compliance model. introduced a Wellbeing Calendar for employees. Anticipating and adapting Information Systems and We talked to members, and our staff around the country, Technology Services (IST) for members to see how we balance having welcoming offices with the We need to anticipate the evolving technology landscape safety of our people. At the same time, the Service has been to continue to support members as their IST needs get exploring how to make it easier for members to meet their increasingly sophisticated—especially for the growing ranks obligations under the Health and Safety at Work Act 2015. of digital natives. This means increasing our use of cloud services, arming ourselves against cyber-threats, and having We take our health, safety and wellbeing responsibilities the right technical support available around the clock. very seriously, and the progress we have made is testament to this. The review of our IST services will inform the investment and funding needed to move services to the cloud, and make sure We’re creating a welcoming environment our IST team is the right size to enhance our service delivery. Our award winning remodelled entrance and Visitor Centre has improved access and facilities for our visitors. Sustainability of funding Rapid changes in technology, along with the dynamic In this remodelling we also added next-generation security nature of our environment, and the workplace in general, screening to achieve increased openness, while maintaining are a challenge to meet within the three yearly funding an appropriate level of security. cycle. We must ensure we can sustainably do everything required of us, and continue to live up to our reputation Our visitors can now dine at Parliament. Our new caterers for professionalism and integrity. It’s a major challenge —Icon, in partnership with Logan Brown—have opened up achieving all of this within existing funding. iconic Bellamys to the public. We have also increased our schedule of special public Thanks events. We held a successful Children’s Day in partnership Our people get out of bed in the morning knowing that with the Office of the Clerk of the House of Representatives, they’re supporting New Zealand’s democracy, and are ready with over 600 children participating in a myriad of activities. to help members wherever they can. I want to recognise the We followed this up with a celebration of Matariki that had valuable contribution of all staff of the Parliamentary Service, tours, along with arts and craft activities, and story times for both here in Wellington and across the country, where every our tamariki and their whānau. day they’re supporting New Zealanders. These events create a family friendly environment and Finally, I would like to thank the Risk and Assurance open the doors of democracy to everyone—which will be Committee for their support and guidance, and the Clerk of boosted with a playground on the lawn in the near future.
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