The author(s) shown below used Federal funds provided by the U.S. Department of Justice and prepared the following final report: Document Title: Detecting, Addressing and Preventing Elder Abuse In Residential Care Facilities Author: Catherine Hawes, Ph.D., Anne-Marie Kimbell, Ph.D. Document No.: 229299 Date Received: January 2010 Award Number: 2005-IJ-CX-0054 This report has not been published by the U.S. Department of Justice. To provide better customer service, NCJRS has made this Federally- funded grant final report available electronically in addition to traditional paper copies. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. This document is a research report submitted to the U.S. Department of Justice. This report has not been published by the Department. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. FINAL REPORT Detecting, Addressing and Preventing Elder Abuse In Residential Care Facilities Grant Number: 2005-IJ-CX-0054 Report to The National Institute of Justice U.S. Department of Justice Bethany L. Backes, M.P.H., M.S.W., C.H.E.S. Social Science Analyst and Project Officer Report from The Program on Aging & Long-Term Care Policy The School of Rural Public Health Texas A&M Health Science Center College Station, Texas November 2009 This document is a research report submitted to the U.S. Department of Justice. This report has not been published by the Department. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. This project was supported by Grant No. 2005-IJ-CX-0054 awarded by the National Institute of Justice, Office of Justice Programs, U. S. Department of Justice. Opinions, findings, and conclusions or recommendations expressed in this report are those of the authors and do not necessarily reflect those of the Department of Justice. This document is a research report submitted to the U.S. Department of Justice. This report has not been published by the Department. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. FINAL REPORT Detecting, Addressing and Preventing Elder Abuse In Residential Care Facilities Grant Number: 2005-IJ-CX-0054 Report to The National Institute of Justice U.S. Department of Justice Bethany L. Backes, M.P.H., M.S.W., C.H.E.S. Social Science Analyst and Project Officer Report from The Program on Aging & Long-Term Care Policy Catherine Hawes, Ph.D. Anne-Marie Kimbell, Ph.D. The School of Rural Public Health, TAMU 1266 Texas A&M Health Science Center College Station, Texas 77843-1266 November 2009 This document is a research report submitted to the U.S. Department of Justice. This report has not been published by the Department. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. ACKNOWLEDGEMENTS The authors1 wish to express their gratitude to the members of our Technical Expert Panel who generously gave us their advice about key elements in the design of the study, help with implementation, particularly in terms of gaining access to stakeholders, and who reviewed and made suggestions on this final report and how to disseminate study findings. Their names appear in Chapter 2 in Exhibit 2.1. We are also very grateful to all the State and local or regional agency staff and administrators, as well as consumer advocates, who took the time to help us understand the workings of the agencies that regulate residential care and assisted living facilities, as well as the agencies responsible for intake, investigation, and resolution of allegations of elder abuse in residential care. They generously spoke with us about how to enhance efforts to prevent abuse and neglect of residents in these facilities. In addition, we appreciate the assistance of the NCCNHR (formerly the National Citizens Coalition for Nursing Home Reform) and the Long-Term Care Ombudsman Resource Center. They helped us arrange focus groups with ombudsmen from around the country at the 2006 annual meeting. We are also grateful to the ombudsmen who participated in these focus groups. Further, we want to recognize the valuable contributions of Marie Therese Connolly, who helped start the elder abuse initiative at the Department of Justice, and of our project officers, Catherine McNamee, Carrie Mulford, and Bethany Backes. They made important substantive contributions to the project. Moreover, we want to recognize the incredibly important role played by the Department of Justice and its research arm, the National Institute of Justice, in its singular effort to advance knowledge and policies and practices that will protect the nation‟s elders from abuse and neglect. At Texas A&M, we benefited from the opportunity to present key study findings and our conclusions to the faculty in the Department of Health Policy and Management and receive their thoughtful reactions and suggestions. In addition, we appreciate the assistance of two doctoral candidates, SangNam Ahn and Darcy Moudouni of the School of Rural Public Health at the Texas A&M Health Science Center. They helped with the final report, reviewing newspaper and journal articles and reports on elder abuse and on residential care and assisted living. Ms. Moudouni also worked on editing the manuscript, as did Dr. Charles D. Phillips. We are also grateful for the support of Linnae Hutchison, from the SRPH Office of Research, and Sara Lauter, from the Texas A&M Research Foundation. Finally, we wish to express or gratitude to our families for supporting us in what was at times an emotionally difficult undertaking and for listening to us talk about it after every site visit. We also thank Dr. Charles D. Phillips for reminding us that no social problem is intractable. It is only invisible – to the public and to policymakers. It is our hope that for people living in residential care facilities, the results of this report will help make the issue of elder abuse visible, the reform of regulatory systems possible, and the results apparent in their daily lives. Disclaimer This project was supported by Grant No. 2005-IJ-CX-0054 awarded by the National Institute of Justice, Office of Justice Programs, U.S. Department of Justice. Opinions, findings, and conclusions or recommendations expressed in this report are those of the authors and do not necessarily reflect those of the Department of Justice or our employers. 1 Dr. Kimbell was a Research Associate at SRPH, Texas A&M HSC during the period of data collection and site visits. She is now a Clinical Psychologist at the South Texas Veterans Health Care System, San Antonio, TX. This document is a research report submitted to the U.S. Department of Justice. This report has not been published by the Department. Opinions or points of view expressed are those of the author(s) and do not necessarily reflect the official position or policies of the U.S. Department of Justice. Detecting, Addressing and Preventing Elder Abuse in Residential Care ABSTRACT Background. This study focused on detection, investigation, and resolution of elder abuse and neglect complaints in what are known as residential care facilities (RCFs). These facilities are the most rapidly growing form of senior housing. This growth is a result both of the preferences of the elderly and their families and of public policy aimed at reducing nursing home use. RCFs are referred to by a variety of names across the states, including assisted living facilities, personal care homes, domiciliary care homes, adult congregate living facilities, adult care homes, and shelter care homes. The best estimate is that some 50,000 facilities nationwide house a mainly older population in between 900,000 and one million beds. In addition, an unknown number of unlicensed homes house a mixed population of poor older persons and individuals with mental illness. By contrast, there are about 17,000 nursing homes with 1.6 million residents. Purpose of the Study. The federal government does not regulate RCFs, so this study focused on examining state processes for detecting, investigating, resolving and preventing elder abuse in RCFs. In addition, we sought to identify smart practices that might be replicated in other settings. Study Methods. To achieve our goals, we conducted a national survey of all state mandatory reporting laws, a telephone survey of all agencies identified as the “first responder” agency to which complaints about elder abuse should be made, and reviewed all state RCF licensing laws. We also conducted focus group interviews with 22 long-term care ombudsmen from around the country. Based on these data and working with NIJ and our Technical Expert Panel, we identified six states for more intensive case studies because of special features of their processes for dealing with elder abuse or their regulation of RCFs. In each of the study states we interviewed administrators of the agencies that had some responsibility for detecting, investigating and resolving elder abuse in residential care. These included state agencies that license RCFs, Adult Protective Services (APS) agencies, and long-term care ombudsman programs. In addition, we conducted focus group interviews with complaint investigators from the licensing agencies, caseworkers from APS, and local ombudsmen. We also interviewed consumer advocates in some of the study states and staff from what was usually known as the Medicaid Fraud Control Unit (MFCUs) in the state Office of the Attorney General, which handled elder abuse cases in long-term care facilities.