Do you have the What do you know about Are you a broker? entrepreneurial curling? And we’re not Then, familiarize yourself p11 spirit to succeed? p16 talking about your hair. p20 with the FIRPTA tax law. RESIDENTIALResource THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS
By providing smokefree housing, property owners and managers can increase revenue, decrease costs, improve compliance with state laws, and improve your residents’ quality of life and health. See page 8.
February 2014 ISSUE | 638 INDEPENDENCE PARKWAY, SUITE 100, CHESAPEAKE, VA 23320 USA | WWW.NARPM.ORG
IN THIS ISSUE February 2014 The mission of the National Association of Residential Property Managers is to support professional and ethical practices of rental home management through networking, education, and designation.
FEATURE ARTICLES
p8 What’s Trending? Smokefree Multi-Unit Housing Karen Blumenfeld, Esq., Executive Director of Global Advisors on Smokefree Policy (GASP), explains how smokefree housing can increase revenue, decrease costs, improve compliance with state laws, and improve your residents’ quality of life and health.
p11 How to Succeed When Others Fail Cary Efurd, MPM® RMP®, finds that mental fitness and alertness play a big role in his 10 items to consider when promoting your business and making yourself successful as an entrepreneur. 8 p16 2014 Past Presidents’ Charity Curling Event Dave Holt, MPM® RMP®, has chosen the Special Olympics as his charity this year. He asks you to join him “on the ice” for this exciting fundraising opportunity. Better start studying the curling vocabulary, so you can “rock!”
p20 Brokers, Do You Know To Which Transactions FIRPTA Applies? Richard Hart, EA, CAA, President of Hart & Associates Tax Consulting and Preparation Services, a NARPM® Affiliate Member, clarifies The Foreign Investment in Real Property Tax Act of 1980 (FIRPTA), a law affecting certain real estate transactions. He explains to which transactions FIRPTA applies and how brokers should comply with it. 11 MONTHLY COLUMNS p5 President’s Message
p6 From the Desk of the Executive Director
p12 Technology Matters
p14 Legislative Scoop
p15 Designation Classes
p18 Regional Communications
p22 Chapter Spotlight
p24 Membership Growth 16 p26 Ambassador Program February 2014 Issue | Volume 25 | Number 2 | 3 Editorial Mission Officers Since 1989, the NARPM® news magazine has been a key focal point for the organization. The Stephen Foster, MPM® RMP® CCIM® John R. Bradford, III, MPM® RMP® Residential Resource keeps members up-to-date President Treasurer on association events, and provides valuable [email protected] [email protected] industry advice and insight. NARPM® members 210-340-1717 704-334-2626 receive the Residential Resource as part of their membership, included in their annual dues. Andrew Propst, MPM® RMP® CPM® James Emory Tungsvik, MPM® RMP® President-Elect Past President The Residential Resource is published monthly, [email protected] [email protected] with one combined issue for October/ 208-377-3227 253-852-3000 November. Articles can be submitted by e-mail to [email protected]. Items mailed in for Regional Vice Presidents publication cannot be returned. Address changes may be forwarded to NARPM® National. The Leeann Ghiglione, MPM® RMP® Deb Newell, MPM® RMP® Communications Chair and Graphic Designer [email protected] [email protected] / [email protected] reserve the right to edit or refuse all publications 206-286-1100 952-808-9700 for content and selection. Richard Vierra, RMP® Bart Sturzl, MPM® RMP® Copyright © 2014 National Association of [email protected] [email protected] Residential Property Managers. All rights reserved. 808-293-6436 512-693-4772 Materials may not be reproduced or translated without written permission. E-mail publications@ Steve Schultz, RMP® Elizabeth Morgan, MPM® RMP® narpm.org for reprint permission. [email protected] [email protected] 520-780-7888 727-849-9400 Statements of fact and opinion are the responsibility of the authors alone and do not imply an opinion on the part of the officers, staff Committee Chairs or members of NARPM®. Any legal matters or advice mentioned herein should be discussed Tracey Norris, MPM® RMP® Chrysztyna Rowek Perry, MPM® RMP® with an attorney, accountant or other professional Communications Professional Development before use in a particular state or situation. [email protected] [email protected] NARPM® does not endorse any advertisement in 830-625-8065 360-698-3829 this publication. All readers are responsible for their own investigation and use of the products Kellie Tollifson, MPM® RMP® Heidi Hartman, MPM® RMP® advertised. Member Services Governmental Affairs [email protected] [email protected] The Residential Resource is designed for 425-485-1800 360-535-8104 the members of the National Association of Residential Property Managers by Organization John R. Bradford, III, MPM® RMP® James Emory Tungsvik, MPM® RMP® Management Group, Inc. in Chesapeake, Virginia. Finance Nominating (www.managegroup.com) [email protected] [email protected] 704-334-2626 253-852-3000
® NARPM National NARPM® National 638 Independence Parkway, Suite 100 Chesapeake, VA 23320 Gail S. Phillips, CAE Alice Baldwin Longo Executive Director Member Services Director P: 800-782-3452 [email protected] [email protected] F: 866-466-2776 www.narpm.org Tiffany Jones Patricia Hartline Education Manager Communications, Graphic Designer [email protected] [email protected] An award-winning publication, the Residential Resource has won a 2009 & 2007 APEX Award Cathy Spruiell Carla Earnest, CMP of Excellence, a 2006 Gold MarCom Creative Member and Chapter Support Conferences & Conventions Coordinator Award, and a 2006 Communicator Award of [email protected] [email protected] Distinction for Print Media. Andrew Sinclair Lisa Nixon Governmental Affairs Director Advertising Sales Rep (Print/Electronic Media) [email protected] [email protected]
4 | February 2014 Issue | Volume 25 | Number 2 President’s Message
“I want to tie the “Foundation” theme to our professional side and use architecture to give you an example of how one might approach their business.”
Howdy NARPM®! eters, budget, and timeline. They come need, reviewing the property codes and Make sure you plan to come to the up with an agreed upon scope of work, licensing laws that affect the business, and Broker/Owner Retreat at the Bellagio in approximate cost, and time to completion. developing policy and procedures. Las Vegas this month on February 24-26, Look back in time at your business. If you During the construction documents 2014. This event is about members were to begin today, the Broker/Owner step, with the client’s approval, the archi- teaching members and is one of our most would set the number of units you want tect prepares the working drawings and popular. I hope to see you there. to manage to create the income stream specifications, and may also help with the In the January issue, I talked about the needed to satisfy the economic needs and bidding documents. The Broker/Owner “Foundation” theme for 2014. I men- existence of the business. You would also completes the business plan, completes tioned health as the main building block determine the type of management style the policy and procedures, decides on to the foundation of our lives. If you are you want to use, whether it is portfolio, an office size and layout, and obtains the curious about how what we eat affects departmental or a hybrid. required licenses. this building block, watch the documen- In the schematic design step, the archi- Lastly, during the negotiating and con- tary “Forks Over Knives” that advocates a tect explores this scope of work to come struction steps, the client chooses and low-fat, whole-food, plant-based diet as a up with spatial relationships of areas hires a contractor. The architect may be means of combating a number of diseases. needed to meet the client’s needs. They involved with the bidding process, as well It might spur you on to further study, as it look at the physical relationship of these as the agreement between the client and did me. areas to determine the most efficient the contractor. During the negotiating I want to tie the “Foundation” theme to workflow. Finally, they produce rough part, the Broker/Owner seeks to lease our professional side and use architecture drawings to help determine the appear- or purchase the office space needed to to give you an example of how one might ance of the structure. The Broker/Owner house the business. Then, you must lease approach their business. When a client would create a rough business plan that or purchase the furniture and equipment approaches an architect with the intent of would look at the number of employees needed and hire staff to operate the busi- having a building designed and built, the needed, how the business would be capi- ness. I consider the construction process method many architects use is based on a talized, and how business clients are to be to be the operation of the business, as it is process that involves six steps. These steps obtained. ever developing and changing. are as follows: Programming, Schematic Through the design development step, In conclusion, you can look at each Design, Design Development, Construc- the architect is finalizing the various room of these six steps individually and divide tion Documents, Negotiating, and Con- sizes and locations, developing specifi- Continued on page 9 “Pres Message” struction. How, you are probably asking, cations for materials and finishes, and does this apply to property management? reviewing the legal aspects of the building We may use many of these steps in via building codes. The architect then each phase of our business. coordinates development of the building During the programming step, the archi- with structural, civil and mechanical tect meets with the client and they discuss engineers. The Broker/Owner is deter- Stephen D. Foster, MPM® RMP® the client’s wants, needs, physical param- mining the size of office space they would 2014 NARPM® President
NARPM®’s Foundation by President Foster NARPM® members who have given their vice chairs for our national committees. My recogniton this month goes to all those time and dedication to serve as chairs and Thank you!
February 2014 Issue | Volume 25 | Number 2 | 5 From the Desk of the Executive Director
Gail S. Phillips, CAE
The volunteers In Virginia, the deep freeze is upon us. I am be-released Finance and Property Management looking forward to February as we kick off the course. Check out all the classes that are offered. have been hard first spring events, and I hope to see you at one Your chapter gets a rebate for all classes that are of them. Have you been online to check out the taken by members of their chapter. at work, put- details of all the regional events that are planned? Planning is underway for the Presidents’ Charity ting together The volunteers have been hard at work, putting Event to be held at the 2014 Convention in together events that will allow time for educa- Minnesota. Curling is the event chosen by Past events that will tion and networking. Make sure you check out President Dave Holt, MPM® RMP®. Curling is the details at http://www.narpm.org/conferences/ an Olympic event and, with that in mind, Spe- allow time for regional-conferences/index.htm. Remember to cial Olympics was chosen as the Past Presidents’ education and make your hotel reservations early, before cut off charity of choice. Sign up early, as the event will dates arrive, and you end up paying more. be a huge success and don’t forget to make your networking. If you are a chapter leader, make sure you donation to help Special Olympics! attend the leadership training that is being pre- You will be seeing the beginning of the free sented at all the regional events, with the excep- monthly webinars. Watch your emails for details tion of Pacific Southwest. The course has been and program schedules. The NARPM® partner, modified in 2014 and will deal with what to do Rent Manager®, will be sponsoring these events as a leader and setting goals to help you run your and we know you will enjoy the education they chapter. I think you will find this course very ben- bring to you. If you miss the email reminders, you eficial as it will be conducted by the NARPM® can keep up to date with the scheduled events leadership. at http://www.narpm.org/about/echapters. Along In 2013, NARPM® closed a fundraising effort with these webinars, AppFolio will be offering for members in Colorado who experienced severe members a free session on Tuesday, February 11 at damage to properties. The funds that were raised 11 am pacific, 12 (noon) mountain, 1 pm central, from this effort enabled NARPM® to send some and 2 pm eastern time. Check out the website for For registration information and more details on these and other upcoming association events, assistance to Gene and Linda Whannel with Range details. ® Property Management and Judy Lorenz. We ask Another month comes to a close. Stay warm check out the NARPM website at http://www.narpm.org/conferences/conferences.htm that you keep them in your thoughts as they con- and be safe, and I hope to see you in the next few tinue to rebuild their homes and businesses. months! Did you hear that NARPM® reduced the costs for online only education courses? This means that any course that is not also offered as a classroom course can be taken online for $99. Go to http:// www.narpm.org/education/online.htm and sign Gail S. Phillips, CAE up for the HR: Start to Finish and the soon-to- NARPM® Executive Director
6 | February 2014 Issue | Volume 25 | Number 2 2014 EVENTS Personal, professional and company growth are the direct results of NARPM® at the grassroots level of our chapters. It’s where the core energy of NARPM® resides, and the conferences organized by the local chapters are key to many of the National Association’s accomplishments. The NARPM® Broker/Owner Retreat is for Designated Brokers, Company Owners, Regional Managers, and major decision makers. You won’t want to miss our 26th Annual Convention in Minneapolis where you will continue to learn about NARPM®’s foundation. Event Date Hotel City
Central Regional February 6-7 Omni Austin Hotel at Southpark Austin, TX Broker/Owner Retreat February 24-26 Bellagio Las Vegas, NV Pacific Southwest Regional February 27 Bellagio Las Vegas, NV Eastern Regional April 24-25 Holiday Inn Inner Harbor Baltimore, MD Northwest Regional May 16-17 Embassy Suites Washington Square Portland, OR 26th Annual Convention October 22-24 Hyatt Regency Minneapolis, MN
For registration information and more details on these and other upcoming association events, check out the NARPM® website at http://www.narpm.org/conferences/conferences.htm
Credits for photos THE in circles. Top left: The Bellagio, Top right: Visit Baltimore, Foundation Bottom left: ACVB/ Jean-Michel Dufaux, Bottom center: Mall OF PROPERTY MANAGEMENT of America, Bottom right: Portland CVB.
February 2014 Issue | Volume 25 | Number 2 | 7 What’s Trending? Smokefree Multi-Unit Housing
How can multi-unit housing (MUH) property unit rehab costs provided to the Northwest Tobacco- owners reduce operating expenses and create a Free Partnership showed that while a non-smoking healthier, greener environment for their tenants and unit might cost $560 to rehab, a smoking-permitted employees? By implementing 100% smokefree poli- unit’s rehab could be expected to cost $3,515. Karen Blumenfeld, cies for their MUH properties. It’s the newest trend in Smokefree MUH policies can result in less strain on Esq., is Executive Director both affordable and market rate MUH. ventilation systems, reducing the need for expensive of Global Advisors on Global Advisors on Smokefree Policy (GASP) is a repairs and labor costs, and may lower energy costs. Smokefree Policy (GASP), a New Jersey-based nonprofit organization that pro- Smoking is the #2 cause of MUH fires, so some 100% nonprofit with a mission to vides educational resources on smokefree MUH to smokefree properties may be eligible for discounts on promote tobacco-free lives. property owners, managers, developers and resi- property/casualty insurance. Making outdoor MUH Her 20+ years of experi- dents. GASP provides technical assistance to property property smokefree as well helps reduce the fire risk ence include expertise in owners, managers and developers who want to create to plants and shrubs, lowers outdoor maintenance smokefree housing. She a smokefree policy for their buildings and outdoor costs by decreasing the quantity of tobacco litter, and provides extensive tech- property. While we provide assistance, GASP also provides healthful environments for tenants to enjoy nical assistance to property tracks smokefree multi-unit housing in the state, the outdoor premises. developers, managers and which is a resource for tenants in search of smokefree Loan, grant and tax-credit applications may offer residents. Karen presented MUH in New Jersey, and can drive business to the points for 100% smokefree policies, as do some at the National Healthy listed smokefree MUH properties. We also provide green building and green management programs. For Housing Conferences and help to resolve situations where second-hand smoke example, the Enterprise Green Communities appli- the NJ Governor’s Confer- is migrating into private units or common areas of cation awards nine optional points for implementa- ence on Housing, and MUH, whether from outdoors or another private unit. tion and enforcement of a no-smoking policy in all provided resources to the Approximately 85% of New Jersey adults are common and individual living areas and outdoors Property Owners Association of New Jersey. Smokefree policies can increase your property values and add a premium to rental rates. . .
nonsmokers, so demand for smokefree housing is within 25 feet of all residential projects. high. Smokefree policies can increase your property Check with your state’s finance mortgage agency values and add a premium to rental rates, since non- to see if their Qualified Tax Allocation Plan, or QAP, smoking tenants perceive 100% smokefree MUH as provides financial incentives for smokefree housing an amenity and a health necessity. Furthermore, third- policies, as do Arizona, California, Maine, Minnesota, hand smoke, the residue left behind by first- and sec- New Hampshire, Vermont and the cities of Minne- ondhand smoke that smells like stale smoke, can be apolis and St. Paul in Minnesota. New Jersey’s QAP a deal breaker for many prospective tenants, particu- does not yet offer this tax credit, but we are hopeful larly families and individuals suffering from chronic that next year the state will consider amending its diseases made worse by exposure to these toxins. QAP to offer a smokefree housing incentive that’s a Cost savings are a key driver to MUH going smoke- win-win for property owners’ bottom line and resi- free. Drastically reducing unit rehabilitation costs and dents’ health. time can shorten turnaround for re-renting a unit, all In addition to the costs savings and financial ben- of which improves the bottom line. A UCLA School of efits of smokefree MUH, some MUH property owners Medicine study published in the American Journal of and managers are instituting 100% smokefree MUH Public Health in 2011 found that that units in which policies in anticipation of future changes in the law smoking was permitted had average smoking-related intended to protect MUH residents from second- and expenses of $5,000. Similarly, a breakdown of typical third-hand smoke. An April 2011 article in UNITS
8 | February 2014 Issue | Volume 25 | Number 2 Magazine reported that management companies are implementing smokefree policies “…to stay ahead of ® the curve, as many industry experts predict govern- NARPM 2014 ment-mandated non-smoking standards for the multi- family housing industry in the next five to ten years.” Since 2006, the New Jersey Smoke-Free Air Act Annual Convention (SFAA) requires that all indoor common areas in multi-unit housing be smokefree (NJSA 26:3D-57). Smoking at outdoor areas is also prohibited if smoking in those areas results in smoke entering indoor and Trade Show common areas at any time (NJAC 8:6-2.3(a)). More- over, the 2007 New Jersey Department of Health Rules authorized by the SFAA give establishments permission to set restrictions on smoking greater than those required by the SFAA (NJAC 8:6-2.1(c)). Offering a smokefree MUH environment is an opportunity to provide a healthier living space for residents and employees, especially children, the elderly, and those with chronic diseases. Federal agencies are encouraging such policies. HUD has issued several notices in the recent years recom- mending that individual HUD properties institute smokefree policies. The U.S. Centers for Disease Control & Prevention also supports 100% smokefree policies for public, affordable and market rate MUH. Leading the pack are some states, counties and towns across the USA that are enacting laws and policies Save the date... to prevent residents and MUH workers from being exposed to second- and third-hand smoke. Of the approximately15% of adults who smoke, 70% want to quit and find that smokefree environ- October 22 - 24, 2014 ments help them quit. Providing smoking cessation resources to tenants who smoke can help them quit smoking, which may improve their health and aid in Hyatt Regency compliance with a smokefree MUH policy. The New Jersey State Department of Health offers a free Quit- Minneapolis, MN line service to help adult smokers quit at 1-866-NJS- TOPS. Other free smoking cessation resources are on the GASP website at www.njgasp.org/quit-tobacco. htm. Smokefree environments can also discourage children from starting to smoke. By providing smokefree housing, property owners and managers can increase revenue, decrease costs, improve compliance with state laws and improve your residents’ quality of life and health. Interested in your MUH going smokefree? Visit GASP’s website at www.njgasp.org and contact us at [email protected] or (908) 273-9368 for more information and resources. Contact GASP with your MUH information and we’ll be happy to add that to GASP’s smokefree MUH tracking list for prospective residents. Residential Resource Note: Please check your state’s policies on smokefree housing laws and incentives.
Continued from page 5 “Pres Message” them into six steps of their own. There are many different methods to plan. This is one that the architectural profession has come to teach and use. the I hope this gives each of you a little insight into Education classes beginPre-Convention Oct 20. activities begin Oct 21. * * my thought process and some of the reasons for Foundation Background photo provided choosing “Foundation” as this year’s theme. by Greg Benz. Of property management February 2014 Issue | Volume 25 | Number 2 | 9 Document damages with photos and attach to inspection report
View directions to the next property via the app
Take photo and make note of broken blind; automatically syncs with Propertyware record
Receive alert about schedule change
Take the Easy Route to Inspections
Don’t have your inspection team waste valuable time checking into the office for assignments and updates. The Propertyware Mobile Inspections app gives them the information and freedom to spend more time onsite with capabilities like:
• View and schedule inspections • Add unlimited photos and notes • Get directions to the next property
Make inspections hassle-free for everyone and boost productivity.
Android Version Call 1-877-325-1816 to learn more or Now Available! visit us online at www.propertyware.com.
www.propertyware.com | 360 Third Street, Suite 450, San Francisco, CA 94107 | 415-455-2400 ©2013 RealPage, Inc. All trademarks are the property of their respective owners.
10 | February 2014 Issue | Volume 25 | Number 2
PWO_0344_13-Update Inspections Ad.indd 1 11/25/2013 9:18:31 AM Document damages with photos and attach to inspection report
View directions to the next property via the app
How to Succeed Take photo and make note of broken blind; automatically syncs with Propertyware record When Others Fail Receive alert about schedule change There is a quote I have Scotch taped on the veneer ceeding. Live with enthusiasm and focus on panel of my desk near my computer screen. I look at delivering quality service. it often, especially when I want to blame someone 2. Accept that you are not the smartest person else for a problem I am trying to solve. It reads, “I got in the world, and hang around people who Cary Efurd, MPM® myself into this mess, and it’s up to me to get myself are smart in the field of your entrepreneurial RMP®, is president of Efurd out. I’ll observe my actions, my thoughts, my feel- endeavor. Properties, CRMC®, and the ings, and then I’ll look for a solution. I’ll seek advice 3. Find people to do what you can’t do well and family of companies, Efurd if necessary, but I know it’s not up to an advisor to find people that will do what you don’t enjoy Maintenance and Efurd overcome my problems; it’s up to me.” doing. Let these people do their special work Realty. Cary began his career There is a lot of mental fortitude that is required for you. in property management of any entrepreneur. Mental fitness and alertness is 4. There is an attitude that goes along with having in 1998. Efurd Proper- more important than physical fitness when it comes people do the work you can’t do well and the ties, becoming a CRMC® to running a business and succeeding in anything, work you don’t want to do. Its essence stems Take the Easy Route to Inspections company in 2010, was be it getting through the first grade or graduating at from a vision of seeing and treating these the top of the class of an Ivy League college. Even special people as working with you, and not established in 2005, with the physically fit athlete relies on mental fitness and working for you. management of a $600.00 Don’t have your inspection team waste valuable time alertness for success. 5. Seeing to it that everyone works in one accord a month 1 bedroom condo. ® checking into the office for assignments and updates. I sat next to a man at breakfast this morning who for the common good, is the successful entre- Efurd Properties, CRMC has had been stricken with polio at the age of four. He preneur’s greatest accomplishment. grown into management of The Propertyware Mobile Inspections app gives them proceeded to graduate from a top-notch school, 6. The entrepreneur’s attitude and knowing that over 500 doors in the DFW passed the bar exam, married, raised a family and people are the most important elements of metroplex and continues the information and freedom to spend more time growth. Efurd’s approach to onsite with capabilities like: growth is tempered with the Mental fitness and alertness is more important commitment to always have infrastructure in place to • View and schedule inspections than physical fitness when it comes to running a business support excellent service. • Add unlimited photos and notes and succeeding in anything. . . • Get directions to the next property has enjoyed a successful career for over 40 years. successful entrepreneurship, is paramount, He didn’t lay down his spirit of enthusiasm for life whether co-workers, clients or customers. Make inspections hassle-free for everyone just because he couldn’t walk and run like everyone 7. All entrepreneurs should be driven by service. else. He saw that it was up to him to overcome his A service-driven entrepreneur is the most suc- and boost productivity. problems. He did and does. cessful kind of entrepreneur. Service is about I know people who are better at a lot of things serving people. People love to be served. Think than I am. For example, I perform poorly when it about your last visit to a nice restaurant when Android Version Call 1-877-325-1816 to learn more or comes to accounting, web production, and social you were served magnificently. At the end, you Now Available! media, and to tell the truth, I perform poorly at likely paid handsomely for a wonderful meal visit us online at www.propertyware.com. much of what it takes to operate my business suc- and then gladly forked over a nice tip. TIP is an cessfully. For the things that I am not good at, I hire acronym for “To Insure Promptness.” people to do them for me. 8. People will live up to and perform according to Here are 10 things that will make you successful as the entrepreneur’s belief in them. Give people an entrepreneur. every opportunity to succeed with you by training 1. Be an educated risk taker in a field of great and providing a proper work environment. Praise www.propertyware.com | 360 Third Street, Suite 450, San Francisco, CA 94107 | 415-455-2400 interest to you and become passionate about suc- Continued on page 19 “Succeed” ©2013 RealPage, Inc. All trademarks are the property of their respective owners.
February 2014 Issue | Volume 25 | Number 2 | 11
PWO_0344_13-Update Inspections Ad.indd 1 11/25/2013 9:18:31 AM Technology Matters Shedding some light on the many mysteries of our fast-paced High-tech world
Technology Matters: Myth Busting
Technology is a fast-moving area and it can be a chal- device, sounds more sinister than the term rooting, lenge to keep up. We are continually barraged with which refers to an Android device. Both terms describe new discoveries and pundits thrusting their perspectives. the process of removing restrictions put in place by the The internet is full of experts spreading what seems like phone manufacturer. A recent update to U. S. copy- Michael Mino is president helpful information, but is more often just misinforma- right law makes it legal to “jailbreak” your smartphone and CEO of PropertyBoss tion. How do we separate the truth from fiction? The (although you will void the warranty) at least through Solutions, a provider of following nuggets of conventional wisdom are examined 2015, but illegal to do the same to your tablet (an ill- property management soft- to dissect the grains of truth from the remaining legend. defined category according to the Library of Congress). ware. A serial entrepreneur, It is also illegal to “unlock” (changing to a different he has started a number of Expensive Cables = Best Signal Quality cellular network without the permission of your car- software technology firms After spending low-to-medium four figures on a rier) any phone purchased after January of last year. and became a landlord in high-definition television and accessories, it is easy to Notwithstanding the law, no one has yet been fined or 1977 when he purchased succumb to the sales tactic that you should also buy a prosecuted. his first rental units. Prop- high-quality HDMI cable. Save your money, the $100 ertyBoss Solutions is a version will most likely provide you with no better results More Megapixels = Better Camera ® NARPM Affiliate Member. than the $10 item. Like the size of hard drives, each new camera model For more information about This traditional wisdom of the audio/video world was touts even more megapixels as the leading specification. Michael or PropertyBoss true when the connections were analog in nature. An Is more always better? An eight megapixel image can Solutions, visit property- analog audio or video signal is subject to interference be made into a very acceptable poster size print. Larger boss.com or call Michael at and noise as it travels from one component to another. sizes and heavy cropping call for more megapixels; but 864.297.7661 x26. The original sound or image representation is not the for most amateur photographers, other features are same (distorted or lost) at the receiving end. Today’s more important after you have ten megapixels. The digital standards (DVI, HDMI, Lightning) are transmitted camera attributes to “focus on” are the camera lens as either ON or OFF and include error detection and and the light sensor. The sharpness of your photo is correction. The signal either “makes it” or not. You will dependent on the amount of light received per pixel. see white (or black) squares on the screen when part of Increasing the pixel count without changing the cap- the signal is lost. Cable quality can make a difference on tured light per pixel decreases the quality of your image. long distance (over 20 feet) runs. Look for maximum sensor size and lens aperture size to shed the most light on your pictures. A Magnet Will Erase Your Hard Drive A hard drive stores information using magnetized Don’t Keep Your Laptop Plugged In “spots” on the platter, so a magnet can disturb your There is a lot of confusion regarding battery life and data. The operative question is what strength magnet how to best extend it. The nickel cadmium (NiCd) and can cause damage? A refrigerator magnet can ruin a 3.5- nickel-metal-hydride (NiMH) battery technologies of the inch floppy disk (remember them?), but it would take past were well-known for their “memory effect” where an extremely powerful rare earth magnet or powered performance degraded if these cells were not fully dis- degausser to impact a laptop hard drive. You can relax charged every few months. Newer laptops and smart regarding the harmful effects of a household magnet or phones use lithium ion batteries which don’t exhibit this the cool magnetic clasp on your case. memory characteristic. These batteries prefer a partial The memory technology of most modern storage rather than a full discharge, which discharge is maintained devices (SD/CompactFlash, CD, DVD, USB flash drives, by modern built-in charge management systems. An occa- etc.) do not have any magnetic component and are sional full discharge is more useful in recalibrating your immune to the destructive effects of a powerful magnet. battery life indicator than in extending the battery life. In fact, lithium ion batteries have limited charge cycles. Heat Jailbreaking and Rooting are Illegal is the major enemy of batteries, so avoid fast charge cycles The term jailbreaking, referring to an Apple iOS or any other practice that raises their temperature.
12 | February 2014 Issue | Volume 25 | Number 2 The QWERTY Keyboard Was Designed LCD controls the light passing through it, whereas the The internet is full of to be Slow older CRT (cathode ray tube) technology generated its experts spreading Proponents of alternate keyboards, such as the own light. The light source (referred to as backlighting) what seems like DVORAK layout, maintain that the popular QWERTY for conventional LCD screens is generally fluorescent, helpful information layout was established to slow down a typist to prevent whereas newer LED labeled displays use the LED to but is more often just manual typewriter jams. The deliberate slow down part provide truer color quality. Other advantages of LED misinformation. How of this legend is false, although the jam prevention part backlighting are slimmer devices, less power consump- do we separate the is true. The keys were laid out separating frequently tion, and more environmentally friendly (no mercury). truth from fiction? typed character combinations to minimize successive A LED monitor is noticeably easier on the eyes, making adjacent character key collisions. this the better choice for long hours at the computer.
All Smart Phones Have the Empty the Trash to Permanently Delete Files ‘Grip of Death’ Effect The recycle bin or trash folder is a great feature that Early iPhone 4 users discovered that touching a spe- allows you to restore a file that was previously deleted. cific area of the phone where the antenna was exposed Emptying the trash (deleting files from the bin/folder) resulted in dropped calls known as the grip of death. frees up the space on your storage device but does Steve Jobs responded with a rationalization that all not permanently remove the data. The file fragments smart phones have this problem. Independent testing remain until they are later overwritten by another file. has shown that, although other phones can show some A “Secure Empty Trash” feature has been added to Mac loss in signal strength, they do not drop calls like the OSX, and third-party products are available for Win- iPhone did. dows to remove all traces of your data.
Macs are Immune to Viruses Refilled Cartridges Will Ruin Your Printer The spirited debate between whose computer is Refilled ink cartridges or off-brand toner cartridges better, the PC or Mac, has contributed to the “Macs are often significantly less expensive than the manu- don’t get viruses” claim. This was reinforced by an facturer’s offering. It is also illegal for the printer manu- Apple ad showing a sick PC next to a happy Mac. More facturer to discourage this practice by voiding your viruses have been directed at PCs because they have warranty. So why not save money? Refilling presents a such a larger market share, thus presenting a bigger number of risks since cartridges are not designed for target. But Macs are not immune—they have also suc- reuse. Monitor reused cartridges carefully for clogs and cumbed to a number of virus attacks. Greater market leaks while in operation. By inspecting regularly, you share for Macs will most likely result in more viruses can remove an errant unit before it causes permanent directed at them. damage to your printer.
More Cell Phone Bars Means Better Service Daily Computer Shutdown Shortens its Life Most cell phones indicate the strength of their cell Let’s conclude with one of the more debated ques- tower signal by the number of illuminated bars on tions in the computer technology area. One view is their display. A better measure of service quality is that power cycling stresses the hardware components, the number of other calls handled by that tower and resulting in premature failure. The opposing view shared your carrier’s backbone network. This is a case of the by most experts is that restarting the software, giving the “weakest link” phenomena. You can have excellent components a rest, and saving power are much stronger signal strength and suffer from your provider’s mar- reasons for turning the system off at the end of the day. ginal network. Your phone may not be reporting signal intensity correctly. Apple admitted that “the [iPhone 4] In Summary formula we use to calculate how many bars of signal Technology is no exception to the “don’t believe strength to display is totally wrong.” everything you read on the Internet” conventional wisdom. In fact, its mystical and generally misunder- LED and LCD are Different Display stood character makes it more susceptible to myths and Scan this code with Technologies urban legends. Forward any myths or quandaries that your smartphone The LED (light emitting diode) designation is actu- you encounter, and we will include them in a future to access additional ally a type of LCD (liquid crystal display) screen. The column. resources.
February 2014 Issue | Volume 25 | Number 2 | 13 Legislative Scoop Keeping our members current on the newest industry laws and policies nationwide
Be Informed, Be Involved, and Share!
The topic of Security Deposits has been coming Small Claims Court level. The tenant’s argument was, up more and more frequently when I’m talking to and the Small Claims Court Judge agreed, that the law NARPM® members across the country. It has been a does not state that estimates meet this requirement point of conversation and debate that Steve Stein has and; therefore, the 14-day timeline was not met. There Heidi Hartman, MPM® been addressing nationally during the Uniform Law is now an appeal that has been filed challenging this RMP®, is the Designated Commission (ULC) meetings, and it has been discussed ruling. The hope is that it will actually make it to trial Broker/Owner of Details on the regional RVP calls and at local chapters. at the Superior Court level and get some precedent Property Management in As the dialogue has continued, a couple of things established that could be used by other judges so that Silverdale, WA, which she have become apparent: landlords can have some consistency. opened in 2005. She started 1. There is an attempt to limit landlord rights regarding This particular court case has a couple of benefits for in the real estate industry security deposits. Mainly, this has been discussed in our members. First, it has given NARPM® the oppor- after graduating from the terms of limiting the amounts that can be charged. tunity to partner with other organizations like the local University of Washington 2. Tenants have more access to information about their Association of Realtors® to fight the court case. Our in 1992. She has served rights. NARPM® member approached the local association as the Legislative Chair 3. Landlords and property managers really need to dig chapter. They were more than willing to help with for the Kitsap County and into what their local and state laws say and what the funding to appeal the ruling, as this court case Washington State Chapters they don’t say. directly impacts them and their clients. In a state where of NARPM® and the 2013 The Governmental Affairs Committee has been NARPM® traditionally does not have close relationships and 2014 NARPM® Govern- working for several years now with the ULC Com- with the Association of Realtors®, it is exciting to see mental Affairs Chair. In addi- mittee to make sure that landlords and property some efforts to collaborate and create some stronger tion to the craziness of prop- managers are represented in the national conversation ties between our organizations. erty management, she enjoys regarding security deposits and any limits that might The second benefit is the chance to clarify some spending time with her be imposed. We have been trying to raise awareness ambiguity in our state law by establishing some actual husband and three children, regionally and locally to make sure we have NARPM® case law for judges to follow. While our statutes do not rides off-road motorcycles, members actively involved in the legislative process at state specifically that estimates may be used, it does not coaches fastpitch softball, state and local levels. state that they can’t be used. Each Small Claims Court and plays the electric bass A great example of how important it is to be Judge has to deal with a wide variety of issues each guitar. involved in the legislative process, and how it can ben- day, and they have varying degrees of knowledge about efit members at large, has recently come up in the state the actual Landlord and Tenant Act. They also each where I live. have their own interpretation of what the statutes say In Washington State, we have had several occasions and what the requirements are for landlords and ten- where tenants are challenging the standard practice ants. By having some precedent set by a higher court, it that many landlords have of sending out a “prelimi- will help create some clarity for landlords on the time- nary” security deposit disposition with estimated lines required when dealing with security deposit funds charges; and then, following it up later with actual and hopefully create some consistency for judges when costs incurred. This is due mostly to the legal require- ruling on cases involving security deposit disputes. ment that an accounting of tenant funds has to be in While it is a hassle for this NARPM® member to have A great example of the mail within 14 days of termination of the rental to deal with a security deposit dispute, it has a much how important it is agreement or vacation of the property. This is a tight larger impact on our industry and has created some to be involved in the timeline for determining what the actual damages to opportunity and benefit for our members. It has also legislative process, the property are and what the costs will be to remedy highlighted the need that we, as NARPM® members, and how it can benefit this damage. continue to be the professional, educational, and ® members at large, has I have spoken to one NARPM member who has a ethical leaders for the residential property management recently come up in the court case pending with a tenant who challenged this industry. Be informed, be involved, and share! practice of sending estimates. The tenant won at the state where I live.
14 | February 2014 Issue | Volume 25 | Number 2 Designation Classes Demonstrate that you have expert knowledge about residential property management
DATE Location CLASS INSTRUCTOR Interested in 2/5/2014 Austin, TX Office Operations Brian Birdy, MPM® RMP® ® ® Sponsoring? 2/5/2014 Austin, TX Risk Management Essentials Dave Holt, MPM RMP 2/6/2014 Austin, TX Ethics Brian Birdy, MPM® RMP® Opportunities are 2/6/2014 Cary, NC Habitability Kitt Garren, MPM® RMP® available to chapters 2/28/2014 Las Vegas, NV Owner Client Advanced Sylvia Hill, MPM® RMP® that would like to 2/28/2014 Las Vegas, NV Habitability Vickie Gaskill, MPM® RMP® further educate 3/25/2014 Monterey, CA Tenancy Vickie Gaskill, MPM® RMP® ® ® ® their members and 3/25/2014 Monterey, CA NARPM 101 Michelle Horneff-Cohen, MPM RMP 3/26/2014 Monterey, CA Marketing TBD increase their chapter 3/26/2014 Monterey, CA Ethics Michelle Horneff-Cohen, MPM® RMP® funds. However, it 4/24/2014 Lakewood, CO NARPM® 101 Raymond Scarabosio, MPM® RMP® takes time to plan 4/24/2014 Lakewood, CO Risk Management Essentials Suzanne Cameron, MPM® RMP® a class so give your 4/24/2014 Lakewood, CO Operating In-House Maint. Dave Holt, MPM® RMP® chapter five to six 5/16/2014 Portland, OR Owner Client Advanced Vickie Gaskill, MPM® RMP® ® ® month’s lead-time if 5/16/2014 Portland, OR Personnel Procedures Advanced Sylvia Hill, MPM RMP 5/17/2014 Portland, OR Ethics Vickie Gaskill, MPM® RMP® you wish to sponsor. 5/27/2014 Denver, CO Ethics Peter Meer, MPM® RMP®
Online Designation Courses are now available 1. Mail form below to 2. Fax your form with 3. Online registration through OMG Distance Learning. For information NARPM®, 638 Inde- credit card payment is also available and/or to enroll visit www.narpm.org/education. pendence Parkway, to 866-466-2776. through Internet Suite 100, Chesa- Please do not mail Member Services at peake, VA 23320. the original. www.narpm.org.
Fees (subject to change) ⑥hour Course Early Registration* Registration Name ______Member $195 $250 Company ______Non-member $295 $350 Retake $75 $150 Address ______RMP®/MPM® $100 $150 Candidate $180 $250 City/ST/Zip ______⑥hour Early Registration* Registration Phone ______Fax ______NARPM® 101 Member $99 $99 E-mail ______Non-member $99 $99 Retake $99 $99 Register for Classes RMP®/MPM® $99 $99 Candidate $99 $99 Name of Class Class Date Cost ③hour Ethics ______$ ______Member $45 $45 ______$ ______Non-member $95 $95 ______$ ______*To receive the early registration price, payment must be postmarked, faxed or e-mailed 30 days prior to the class. Total $ ______Method of Payment Course Information • Course flyers containing additional information may be o I have enclosed a check for $ ______Check # ______downloaded from www.narpm.org/education/schedules.html. • All materials will be given to students on the day of the class. o Please charge my credit card in the amount of $ ______• Attendees required to make their individual hotel reservations. o Visa o MasterCard o Discover o American Express Cancellation Policy Cancellations must be received in writing. If cancellation notice is Name of Cardholder ______received at least 30 days prior to the class, a full refund will be issued less a $25 processing fee. If cancellation notice is received less than 30 days before the class, a 50% refund will be issued. No refunds will Signature ______® be made on the day of the class; however, the registration fee can be I authorize NARPM to charge my credit card. applied to a later class with a $25 transfer fee. All information below this line will be shredded If NARPM® cancels the course because minimum registrations have not been met or for any other reason, then tuition paid will be fully Card Number ______Exp. Date ______refundable. All courses are subject to cancellation by NARPM®.
February 2014 Issue | Volume 25 | Number 2 | 15 JOIN US on the ice AT THE 2014 NATIONAL CONVENTION the 2014 charity curling event benefits the special olympics
1993-94 Past President Dave Holt, not be golfing; we will be curling. Yes, curling! It is an Olympic year and curling is actually an MPM® RMP®, is in the midst of planning Olympic sport. It is an activity anyone can do and
® it’s a ton of fun. You don’t need any special equip- a spectacular event for all of NARPM to ment, although for you warm weather softies, you attend. The Annual Past Presidents' Charity will want to bring a jacket or sweatshirt you can play in, a hat, and lightweight gloves since the tem- Curling Event is scheduled for October 21, perature will be about 50 degrees on the ice. If you don’t feel like curling, there will be our social “Party 2014 at the Fogarty Arena/Four Seasons on Ice.” Don’t worry, for those not curling the only thing that will be on ice might be a cool beverage. Curling Club in the Minneapolis area. I selected Special Olympics for this year’s charity, Dave Holt, MPM® RMP®, not only because it’s an Olympic year, but because is the president of R.P. Man- As I’m writing this, the temperature outside is my wife, Mary, has the opportunity to work with agement, CRMC® in Min- minus 5° with a wind chill so cold, even the polar special needs kids in our school district and the two neapolis, Minnesota where bears have gone south for the winter. What a great of us have been able to take part in helping these his company manages over time to jump into a lake. Well, that is exactly what I special kids. As property management professionals, 500 single-family and small will be doing as part of this year’s charity drive. we sometimes deal with people who are not so residential rental properties. If you are not familiar with our annual Past Presi- thankful or caring in regard to how they treat others He served on the National dents’ Charity event, it was started several years ago or treat the property of others. This is unfortunate ® ® Board of Directors from 1991 by Bob Machado, MPM RMP , our 1996-97 Past and a very frustrating part of our business. Special through 1995 and again in President. Each year, another national Past President Olympics participants are so thankful and so genu- 2004. As a Board Member, selects a charity and hosts the event. This annual inely happy to be welcomed and able to take part ® he served as Chair for the event expands the NARPM spirit of sharing with in things we take for granted. The joy and warmth Education, Convention, those less fortunate than us. The event has been you receive from them helps ground you and puts Nominating and Long Range very successful in the past, and to kick it off this life in perspective, which is sometimes hard to year, I’m going to go jump in the lake. Really! Planning Committees and was come by in our day-to-day business lives. The charity for the National President during Special Olympics is a global movement of people this year’s event is the 1994-95 term. Dave now creating a new world of inclusion and community, a If you want to the Special Olym- serves NARPM® through com- world in which every single person is accepted and learn more about the pics. Each year, up mittee involvement, teaching welcomed regardless of ability or disability. We are Plunge, visit http://www. here in Minneapolis, convention courses and semi- helping to make the world a better, healthier and plungemn.org/ to find out Minnesota, they ® ® more joyful place — one athlete, one volunteer, nars and the RMP /MPM all the chilly details. You hold the Polar Bear one family member at a time. courses. can enter my name in Plunge, where par- Please join me for this year’s charity drive for Search for Plungers and ticipants get spon- Special Olympics. You don’t have to get cold and then click on the Pledge sored to jump into wet, but take the plunge and donate. You will have link next to my name an ice cold lake. It’s the opportunity to donate at the regional confer- to donate. I’m plunging a huge event with TV ences or by participating in a number of sponsor- on Friday, February 28, coverage, celebrities, ship levels at the curling event in October. 2014. and this year, me. Half of the donations that NARPM® members contribute this year will go to the Special Olympics and the other half to cover my medical bills after they pull me out of the water (Just kidding). In previous years, to culminate our annual charity drive, we have had a golf event at the national convention. This year, however, the convention will be in Minneapolis and due to the inconsistent weather at the end of October, we will DON'T WAIT TO REGISTER! ☞ 16 | | March February 2012 2014 Issue Issue | Volume | Volume 23 | 25Number | Number 3 2 , ® RMP ®
ournament harity C s ’ keen hammer draws takeouts SAY WHAT? ear . NE | blaine , MN 55434 Y Past President Dave Holt, MPM Past Dave’s wife, Mary, has worked with Dave’s wife, Mary, property Dave feels that, “As his T has chosen Special Olympics Minnesota as charity organization. his worthy, special needs kids for many years. they have helped with Special Together, Olympics and other areas for special needs kids. Special Olympics is a global movement of people creating a new world a world in of inclusion and community, which every single person is accepted and welcomed regardless of ability or disability. are helping to make the world a better, We and more joyful place — one healthier, one family member athlete, one volunteer, at a time. management professionals, we sometimes deal with people who are not so thankful or caring in regards to how they treat others or treat the property of others. This is unfortunate and a very frustrating part of this business. Special Olympics participants are so thankful and genuinely happy to be welcomed and able take part in things we take for granted. The joy and warmth you receive from them helps ground you and puts life in perspective, which is sometimes hard to come by in our day-to-day business lives.” T curling ’ charity hog lines the hack sliders the skip up pick burning residents . ® ast P NARPM
paid check by or money Deadline is September 19, 2014 Deadline September is 19, , 638 Independence , 638 100, Suite Parkway, ® The Hampton Roads Foundation Payment is due by September 19, 2014 2014 dueSeptember is by Payment 19, .” P onvention
® curler registrations All curler brushes pebbles tee lines the curl house rings the button .” ______registration payable to NARPM paid check by or money order be must payable made $45 per person and party.) lunch (Includes ? $45 payable to ONTRACT C nnual C $95 per curler (Includes curling lesson, match play, lunch, lunch, play, match lesson, curling (Includes per curler $95 and Party on Ice.) Select level at left (Note: Only Event Sponsor includes Select Sponsor includes Only Event left at level (Note: costs and 4.) of Party team curling for on Ice/lunch $95 A th curler 26 Party on Ice and Lunch on Ice and Lunch Party / ______® COST ® ______------All information below this line will be shredded. curl to t want ’ ER COST The Hampton Roads Foundation on Name on card ______Signature ______Card #______Exp Date ______#______Exp Date Card | 9250 L incoln st fogarty arena / F our S easons curling club NARPM and non-refundable. is Send NARPM to forms PAYMENT/CANCELLATION CLAUSE PAYMENT/CANCELLATION donations All and sponsorships to “ Chesapeake, 23320, VA or fax by 866-466-2776 to or email [email protected]. by to order be must payable“ made to Curler/Party Attendance and for Curler/Party PAYMENT ☐ Check# ______enclosed for $ for Sponsorship/Donations ☐ Please charge $______to my VISA ☐ MC AMEX ☐ Discover. sponsor Company Name ______Contact Email of Pre-Tournament Mailing Address ______City/ST/Zip ______Phone ______FAX D sponsor curl ☐ NARPM rocks sheets the weight ends sweepers brooms $100 in -
® $200
$2,000 $5,000 s. Banner/billboard recognition and ® curling Name on curling stone Name on curling broom name recognition on all electronic marketing and on the event day. ☐ ☐ (Limited to 1) Name recognition on all printed and electronic marketing prior to, during, Can provide the event, Curling team paid for. company giveaways at the event. Event Sponsor Sponsor Lunch (No limit) Name recognition at the event and on all electronic marketing. Can provide company giveaways during lunch. Olympic Sponsors $1,000 Presidents (No limit) Suggested level for all Past and CRMC End Sponsors $1,000 (Limited to 12) 12 end billboard/banner at the rink end. Name recognition on all electronic marketing and on the event day. Chapter/Curling Stone/Broom Sponsors Sponsor tag on curling stone (Limited to 96) or broom. Presidents of the Past Friend
vite you to join them at their annual to benefit their Charity Tournament local charity of choice. This year’s event will take place on October 21, 2014. The Past Presidents of NARPM The Past sponsorships Please check the appropriate level below if you are interested in Sponsoring. ☐ ☐ ☐ ☐ ☐ ☐
February 2014 Issue | Volume 25 | Number 2 | 17 Regional Communications Connecting the expanding NARPM® membership one region at a time
The RVP Bulletin
I have reached a point in my life and my career who join as Affiliate Members and provide edu- that I now have what is known as an “Historical” cation at chapter events continues to increase. perspective of the business! I like today’s busi- Chapter leaders are recognized as industry spe- ness tools a lot better than the ones of yesteryear! cialists. Local and State Boards of Realtors® Elizabeth “Betsy” Imagine doing this business today with no copiers, seek their advice and cooperate on programs ® ® Morgan, MPM RMP , no scanners, no cell phones, no laptops and tablets, about NARPM® Standards of Practice and Ethics. has been in property manage- no internet, no email, and no electronic banking. More and more, NARPM® is the first thought ment for 25 years. Before It was no fun back then, playing telephone tag with when someone asks about the do’s and don’ts of taking on her current position owners, tenants, and vendors, instead of using the property management. Even better is when I hear as Director of Residential instant email flow of data and photos that creates about small investors asking listing agents for their Property Management for a paper trail without having to kill trees. We kept professional credentials and designations. Prudential Tropical Realty, owner and tenant contact and information data As you read this article, I will have been in my CRMC® in the Tampa Bay on cross-reference index cards. The only software role as the Southeast Region VP for two months. area, she handled a personal we had was for accounting. Financial information I am not unfamiliar with the responsibilities of portfolio of 250 units. She for owners was something obtained once a month this position, as I was the Florida Region VP a few then became Regional and by using the U.S. Post Office or by a phone call to years ago. I am extremely pleased to have the State Director of Property the bookkeeper. Then, you had to wait until that opportunity once again to work with the dedi- Management for Coldwell person had time to call you back. All advertising cated leaders of local and state chapters. If you Banker Residential, Inc. She was in newspapers and had to be written out each are not yet an active volunteer on a chapter com- enjoys teaching, volunteer week and faxed in. Our local MLS did not have a mittee and seeking a future leadership position on service, and being a grand- section for rental homes, only those for sale. When your chapter board, you are missing out on the mother of five. I started learning to be a professional property best benefit of membership – a working camara- manager, RENT was considered a four-letter word derie with your peers in the property management in most real estate offices. business. I know this will sound very sentimental Then along came NARPM®, and rapid improve- to some, but the dear friendships I have made vol- ment in software technology! I am thankful every unteering for various tasks and attending NARPM® day for those few early members who came to events will long outlast my useful days of employ- a networking meeting 25 years ago to help each ment. other understand a new property management I am also looking forward in April to the Eastern accounting software. In helping each other, they Regional Conference in Baltimore. This is a joint shared a vision of cooperation and took action project between the Southeast and Northeast to build a solid foundation on which our current Regions. Regional meetings are great because NARPM® organizational structure can thrive and they require less travel distance for area members grow, helping many others. From local chapter and still offer the excellence of speakers, vetted growth came State chapters and then Regional by NARPM®, and the fundamental (emphasis on Conferences; all focused on education, networking, “fun”) NARPM® networking experience. and designation. These regional events happen because repre- I have visited quite a few chapters over the past sentatives from the local chapters volunteer their couple of years as an instructor, speaker, and now, time and talents to assist the conference chairs. as the Southeastern Region RVP. One thing that The chapters who provide volunteers benefit from stands out for me is how local chapter organiza- a share in the profit of the event. The volunteers tion and their educational programs keep getting earn points to use toward personal RMP®, MPM®, better and better as the professional maturity and CSS® designations. and designations of individual chapter leaders Everyone wins, but you can’t be part of the win- increases. The number of quality service providers ning team if you don’t get on the field of play!
18 | February 2014 Issue | Volume 25 | Number 2 Northwest: Leeann Ghiglione, MPM® RMP® Alaska, Washington, Oregon, Idaho, Montana, Wyoming.
Pacific: Richard Vierra, RMP® California, Nevada, Hawaii.
Southwest: Steve Schultz, RMP® Utah, Arizona, Colorado, New Mexico.
North Central: Deb Newell, MPM® RMP® North Dakota, South Dakota, Nebraska, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana.
Northeast: Deb Newell, MPM® RMP® Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Washington DC, Ohio, West Virginia.
South Central: Bart Sturzl, MPM® RMP® Kansas, Oklahoma, Texas, Missouri, Arkansas, Louisiana.
Southeast: Elizabeth Morgan, MPM® RMP® Virginia, North Carolina, South Carolina, Georgia, Florida, Kentucky, Tennessee, Alabama, Mississippi. 2014
Continued from page 11 “Succeed” the people working with you. Recog- nize them for all that they accomplish. With honest praise and recognition, You.com you will see nothing but good coming from the people that do your work. 9. An entrepreneur evaluates continually and knows instinctively when opera- tions are running smooth or askew. Instinct is a skill that is honed over time, developed from many successes, and even more failures. Instinct is akin to character and is transfer- We Simplify Your Life able by association to the people with whom the entrepreneur works. with online solutions and we also make great websites.
Choose carefully with whom you asso- ® PropertyBoss Solutions has the tools for all of your web needs. ciate. 10. A successful entrepreneur is comfort- And all of our custom web tools integrate fully with your able making decisions that have been PropertyBoss™ software. SEO Optimization. Responsive Design. thought through by questioning him- Content Management. We do it all. self about the impact the decision will have on those with whom he works. The true entrepreneur endeavors not To find out more about how we can fulfill your web needs, to make a decision that will adversely contact one of our web specialists today. affect himself or his cohorts at work. A true entrepreneur is thoughtful. In summary, the true entrepreneur accepts that he does not know everything. He knows how to get things done through Your Property Management Solution of Choice. the people with whom he chooses to work. The entrepreneur allows others to 800.562.0661 • [email protected] • www.propertyboss.com do their special work.
February 2014 Issue | Volume 25 | Number 2 | 19 CERTIFICATE OF NON FOREIGN STATUS transferee (buyer) of a U.S. Revenue Code providesansferor that (seller) a is a foreign person. To Section 1445 of the Internal real property interest must withhold tax if the tr not required upon the disposition of a U.S. inform ______(the “Transferee”) that withholding of tax is real propertyB interestrokers, by Do Youby certifies Know the followiTo Whichng on behalf ofTransactions the (the “Transferor”), the undersigned here Transferor: FIRPTA Applies? 1. That the Transferor is the owner of the following described property, to wit: The Foreign Investment in Real Property Tax Act of feeCounty: that was collected. In most affected transactions, that 1980 (FIRPTA) is a law affecting certain Lot: real estate trans- would probably wipe out your entire fee. Block:actions. FIRPTA is designed to help make sure that foreign What if you are representing the buyer in Richard Hart, EA, property sellers pay their fair share of taxes on real estate the transaction? CAA, earned a degree in Premises:transactions. It does this by mandating that buyers must If escrow does not collect the tax, and does not iden- accounting and has since withhold 10 percent of the transaction value in escrow tify the seller as a foreign person, then the liability falls acquired experience putting and remit that amount directly sidentto the IRS. alien If the for seller’s purposes on theof buyer,the U.S. and theincome tax due taxation becomes a (as lien against his knowledge to work2. Thein the Transferortax liability isis less not than a non-re10 percent, they’llvenue get a refundCode and theIncome property. Tax So, itRegulations). is very important, if you represent the construction, manufacturing,such term when is defined they file a in tax the return. Internal If it is more Re than 10 percent, buyer in the transaction, that you make sure the seller service, restaurant, banking, the IRS will now know of the transaction and will be provides a completed “FIRPTA” or Seller’s Affidavit. and real estate industries able to track them down to get paid the remainder. for over 13 years. In 3.2006, The Transferor’s U.S. taxpayer identification numberWhat (Social is the Securitypurpose oNumber)f the is Richard opened his own So, TO what transactions does FIRPTA Seller’s Affidavit or FIRPTA? practice, Hart & Associates apply and how do agents and brokers By completing this form and providing it, the seller Tax Consulting and Prepara- comply with it? is giving an affidavit that he or she is not subject to the tion Services, to specialize4. The Transferor’sFirst, there is never address withholding is required in residential withholding tax for either the Federal Government or, in tax accounting and has transactions if a foreign owner is selling their property if applicable, the State. The buyer is off the hook for earned the credentials ______of and the sales price is less than $300,000, and if the holdingbe disclosed money back to thein escrow Internal from Revenuethe seller. Enrolled Agent and Certified buyer will use the property as their primary residence. Acceptance Agent with the This means that, if the foreign owner sells the propertylse statement What contained informati hereinon mu stcould be pr beovided Internal Revenue Service.5. He The toTransferor an LLC, corporation understands or partnership, that this they certificationmust pay on the Seller’s Affidavit or FIRPTA? has effectively helped hunService- FIRPTA by the tax. Transferee and that any fa The next section has a few areas which are required dreds of clients to successpunished- All by transactions fine, imprisonment of foreign-owned or property both. with a to be completed by the seller (none is said to be fully navigate US tax law and sales price above $300,000 are subject to a mandatory optional). preserve their wealth. HartUNDER PENALTIES OF PERJURY, I DECLARE THAT I HAVE EXAMINED THIS & Associates is a NARPM® I FURTHER DECLARE THAT I HAVE CERTIFICATIONAll transactions AND TO THEof foreign-owned BEST OF MY KNOWLEDGE property withAND BELIEFa sales IT price IS Affiliate Member. ON BEHALF OF THE TRANSFEROR. TRUE, CORRECTabove $300,000 AND COMPLETE, are subject AND to a mandatory 10 percent AUTHORITYwithholding TO SIGN by THIS the DOCUMENT buyer unless the foreign owner provides a letter of exemption from the IRS. DATED: 10 percent withholding by the buyer, unless the foreign BY:1. The address of the property being transferred owner provides a letter of exemption from the IRS. (or sold) Remember that this is part of the federal tax code, so 2. The seller or transferor’s information: you don’t want to expose yourself or your client to any BY: 1. Full name attention (and possible penalties) from the IRS by failing 2. Telephone number to comply. You also want to keep in mind that there is BY: 3. Address a specific provision of the law extending liability to the 4. Security Number, Federal Employer Identification listing broker and/or buyer broker if either knows that an Number, or California Corporation Number affidavit has been falsified. Where either broker knows BY:It is usually the second and fourth items which are not the seller is lying to avoid withholding, the broker could provided, as they do not want this personal information be liable for the withholding up to the amount of the to be given to the buyer.
20 | February 2014 Issue | Volume 25 | Number 2 Does this completed FIRPTA, with Social Security Number, have to Current Designation Candidates be given by the home seller to the home buyer? RMP® CANDIDACY Jason Evans Denny Miller Eric Wetherington There is relief from the panic that sets John Adams Jennifer Evans Cindy Minion Jennifer Whaley in when sellers, who are rightly worried Melanie Adrian Lisa Fairlie Mary Molina Jamie Williams about identity theft, realize that the law says that they must give their personal Raul Aleman Jackelyne Ferreira Tatiana Montez Jamie L. Williams information to the buyer of their home. Christian Amacker Robert J. Ferrier Thomas Neal Misty Withers Note the IRS code: Jennifer Bajema Curt Fluegel Michele Odems Laura Wozniak In order to avoid withholding, IRC Sec- Ronda Banks Silas Frazier Evie Osburn Ann Yueh tion 1445(b) requires that the Seller (a) Tom Barron Thad Gantt Nichole Peterman provides this affidavit to the buyer with ® the Seller’s taxpayer identification number Eylyn Berge Barry Garner Jana Pickett MPM CANDIDACY or (b) provides this affidavit, with TIN, to Misty Berger Mike Giallanza Dora Pinter Eric Bessett, RMP® a “qualified substitute” who furnishes a Scott Bolin Steven Gouletas Ellen Purdy Larry Bryant, RMP® statement to the buyer, under penalty of Jason Born Sherry Hallmark Trent Ratliff Sherrie Featherly, RMP® perjury, that the qualified substitute has Matthew Borries Colleen Harding Maily Roberts-Jacobs ® such affidavit in their possession. A quali- Bob Gunson, RMP fied substitute may be (i) an attorney, title Aaron Bosshardt John Hashem Suzanne Rodini-Silverburg Lyle Haas, RMP® company or escrow company (but not the Kaye Bradford Marshall Henson Dena Rodrigues Debbie Henry, RMP® Seller’s agent) responsible for closing the Ned Brandenberger Ron Herdt Michele Rogers Kirk McGary, RMP® transaction, or (ii) the Buyer’s agent. Nicole Brown Bryan Jenkins John Rudulph Lisa Medina, RMP® This is good news for sellers. While the ® FIRPTA form still must be completed, it Richard Burton Ben Kincel Lisa Saunders Kim Meredith-Hampton, RMP can now be given to the title or escrow Melanie Butler Joelle Larson Hensley Scott Deanna Hansen, RMP® company or an attorney, if that attorney is Jaime Cabellero Dandan Lee Steve Shugarts Primrose Leong-Nakamoto, RMP® handling the closing. Elias Camhi Chris Littleton Annette Slater Megan Zellers, RMP® Terri Clair Donna Littleton Christy Smith to recap, here are the choices: ® 1. The completed FIRPTA may be given to Barbara Clark Tina Lopez Charlotte Stewart CSS CANDIDACY the buyer OR Marcia Clemendor Shon Lorg David Swaim Barbara Dull 2. The completed FIRPTA may be given to Robert Collins Christina Nelson Phyllis Sweazy Tracye Gorman the closing agent which acts as a “quali- Joanie Cullity Francisco Nieves-Taranto Erlin Taylor David Kane fied substitute” (title company, escrow Deborah Deckard Jennifer Noland Cynthia Thomas company, attorney or buyer’s agent) Shannon Morgan and the qualified substitute in turn Ronald Dickerson Nancy Markds Lola Traylor Jennifer Rhoads gives a document to the buyer, which is Chris Dougal Sherri Mayes Amanda Trent Dezaray Riley a statement saying that the completed Charlene Dufresne Jason McGuire Chris Turner Marcie Turner FIRPTA is in its or their possession. John M. Durham Keefe McSweeney Russ VandenToorn The statement by the qualified sub- stitute does NOT provide the personal Rich Elias Patricia Middleton Timothy VandenToorn information directly to the buyer, so this is by far the choice most sellers and agents CRMC® Candidates prefer. Hampton & Hampton Management & Leasing, Kim Meredith-Hampton, RMP® In conclusion, if FIRPTA withholding Sulthar Properties, LLC, Mohamed Sulthar, MPM® RMP® will be required, be sure to bring it to ® ® the attention of the closing company or Specialized Property Management, Inc, Tony Sims, MPM RMP attorney handling the closing, as early
Are you familiar with p7 all of the benefits that as possible. In most cases, the closing NARPM® offers you? What are your obligations p15 to disclose previous meth company or closing attorney should take contamination in your rentals? RESIDENTIAL How can you protect your THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENT p20 residents from the toxic care of the withholding and the filing of Resourcedanger of carbon monoxide? the appropriate IRS documents. Since IAL PROPERTY MANAGERS some may not deal with the issue all that Did you know? often, you want to be sure to give them You can earn 15 points toward your designation enough notice to figure out what needs to by submitting and having your article pub- be done. If you or your client are unsure of how to handle FIRPTA issues, be sure lished in Residential Resource. to speak to your broker and/or brokerage Please direct article questions or submission
e will open a new counsel to be sure you’re complying with to [email protected] book. Its pages are blank. WeW are going to put words the law and also recommend that your on them ourselves. The book is called The Foundation of client seek assistance from a qualified Property Management and
its first chapter is January. accountant. January 2014 ISS ~ adapted from prose by Edith Lovejoy Pierce uE | 638 I nDEPE nDEnCE P ar KWay , SuITE 100, CHES aPEa KE, Va 23320 u Sa | WWW. narPM.O rG
February 2014 Issue | Volume 25 | Number 2 | 21 Chapter Spotlight Shedding some light on the excellent NARPM® chapters across the united states
Northeast Florida
I am proud to have served as President of the Thursday of every month at a central location, work Northeast Florida Chapter for 2013, and carry on best. Board Members are expected to be there, and the tradition of success in our part of NARPM®’s frequent absence results in dismissal. We actually most successful state. When I first joined NARPM® follow the clearly written bylaws. Mike Collins, RMP® candi- in 2008, there were less than 30 regular members, Residential Property Management is very strong date, is a graduate of College and about a dozen Affiliate Members. At my first in Florida, and we have certainly benefitted from of The Holy Cross, Worcester, meeting, I attended the Annual Affiliate Trade Show, that. Our membership is a good blend of Brokers, as MA. He and his wife and which was held at a fancy “beach” hotel, overlooking well as Affiliate Members, which encourages us to business partner, Sandra, the Atlantic Ocean. It was apparent that the leaders develop training that is balanced between running own and manage Collins really knew what they were doing as Affiliate Mem- an office effectively and best personal practices in Realty Services and Property bers were extremely friendly, gave out literature, and the management of single-family homes and condo- Managers in Fleming Island, brought gift cards as door prizes. There was also a miniums. We realize that our monthly membership FL. Their market includes guest speaker all the way from Tampa, who actually meetings, held the third Thursday of each month, Jacksonville and surrounding did what I do, and was willing to share her experi- must be action-packed and provide local market Northeast Florida areas. ence to my benefit. This was alien to me, a formerly data that is helpful to members, a good lunch, and a Mike is a former corporate seasoned Realtor®. I went home with several res- featured educational speaker. Some of our speakers executive, and became a taurant gift certificates, and more importantly, was are Affiliate Members. The meetings are generally ® NARPM member in 2008. blown away by the professionalism and education. I from 11:30 a.m. to 1:30 p.m., except for our full He served as 2013 Northeast was thankful that I joined. We follow the same basic day Legal Seminar and full-day Trade Show and Florida Chapter President, and continues as a 2014 Board Member. Mike is also a We have a logical succession plan in place to fill the member of the Florida State Chapter Board. voting Board Member (Executive Committee) positions, and we meet as a Board 12 months a year.
format now, but are even better organized. Sadly, we Training Event. have outgrown the capacity of the “beach” hotel. In order to get the word out, effective marketing Since that meeting, I wanted to go to every is a key. We have an annual contract with a Com- meeting, and learn how to grow my property man- munication Professional who utilizes Constant Con- agement brokerage as a professional. The next tact® and her extensive blend of marketing and IT year, I joined the Board, and have been a part of skills. Email blasts are sent out weekly, leading from the organizational team that makes it happen. Our meeting to meeting. We occasionally send addi- Chapter now has over 80 regular members, and tional emails if we are not hitting expected meeting 35 Affiliate Members. The traditions of our chapter registrations, as monitored by Constant Contact®. are strong. We maintain strict disciplines for Board All these strategies are handled by Committee Members and Affiliates and no longer need to lean Chairs and staff, each a volunteer with busy prop- on other members to join the Board. We have a erty management jobs. We have great camaraderie logical succession plan in place to fill the voting and the Board does not tolerate anyone who is Board Member (Executive Committee) positions; not a team-oriented individual. That is a tradition and we meet as a Board 12 months a year, with I have been able to maintain as Chapter President special meetings for key events. We held four key and am glad to pass on to Tiea Vincent, RMP®, events in 2013. We have found that early morning 2014 Chapter President, a rising star in property Board meetings, held consistently on the second management.
22 | February 2014 Issue | Volume 25 | Number 2 NARPM® Affiliate Members Advertising PayLease, Inc. FreeRentalSite.com MAINTENANCE Planet Synergy, Inc. Trulia.com PayNearMe Go Section 8 Accountable Plumbing & PROMAS Landlord Peace of Mind Florida HERO PM Rooter Software Center Banking and Financial Peachtree Business Products HomeTownRent.com Alarm Compliance USA, Inc. Property Management Inc. California Bank & Trust Pest Control Solutions Hotpads.com Alpha Pest Control Inc. Property Manager Websites First Citizens Bank Phillip Gira Insurance Houserie.com BehrPro: Behr & Kilz Paint PropertyBoss Solutions, LLC IRA Innovations PropertyManagementPros.com iManageRent, Inc. & Primers Propertyware, Inc. Seacoast Commerce Bank Property Reports On Sight Inspect and Cloud Belfor Property Restoration Rent Manager (PROS) Manage My Property Cheyenne Corporation Rental Property Acct Services other BUSINESS PROD- Ram Jack Systems Distribution MMM Limited DBA AAA Action Painting Rentec Direct LLC UCTS AND SERVICES Real Property Management MYOWNREALESTATE.COM CitruSolution of RentJuice AJ Thomas Insurance Services Renter Resume Planet Synergy, Inc. Middle Tennessee Simple Inspector All County Franchise Corp Renters Legal Liability Pointwide.com Crime Clean of Texas, Inc. TReXGlobal.com AMRE Solutions Renters Warehouse, USA Property Management Inc. Custom Home & Yardi Systems A R Recovery Solutions of Hawaii Rently.com Property Management Commercial Accessories Avenue West Global Franchise RentPayment Professionals, Inc. Detector Inspector TENANT SCREENING Belfor Property Restoration Rent Recovery, LLC (rentUSAnow.com) Elite Restoration LLC AAA Screening Service Biocide Systems Restoration Industry Association Property Management Traffic Empire Today LLC ACRAnet Brilliant! Decor Royal Cleaning Property Solutions Intl. Extreme Landscape & ACUTRAQ Burns Pest Elimination Rubbish Works Propertyware, Inc. Management ACUTRAQ Background Buy Calls, LLC, DBA Ralarm Scent Tek Providence Management & Impact Management & Screening Capital K9 Pest Solutions SERVPRO North Arlington Investments Consulting, LLC Alliance 2020 Carrington Property Services Southwest Recovery Services RageRent Inspection Experts, Inc. (IEI) Background Info USA Cbeyond, Inc. 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Buyers Protection Utah Apartment Association Rentfeeder Inc Quanex Building Products Experian North America Floor Coverings International Venturi Clean Rentler.com Corporation Expert Screenings Flooring Resources, Inc. Zelman & Associates Rentometer, Inc. Queenaire Technologies Inc. Houserie.com For Rent By Owner Runzheimer International Ltd. R.E.O. Flooring Solutions Landlordstation.com Frontline Processing Corporation Insurance ShowMojo, LLC Roof Brokers Inc. LexisNexis Resident Screening Fundamental REO, LLC Aon Rent Protect Virtually Incredible Service Master Cleaning Microbilt Future Focus Utilities CSE Insurance WalkThruInspections.com & Rest MOCO, Inc. Get The Lead Out, LLC DiGerolamo Family Insurance Xpress-pay.com SERVPRO North Arlington National Tenant Network, Inc. Global Grid Marketing - First American RMS YoGrow Marketing Sherwin-Williams Company National Tenant Screening Essential Service Providers JGS Insurance Zillow, Inc Smoke Alarm Solutions Services a division of Verification Hart & Associates Tax Consulting Johnson Agency Spartan Plumbing Consultants, Inc. and Preparation Services Mobile Insurance Agency Legal services Universal Restoration Services Orca Information, Inc. HMS Home Warranty Travelers Aggressive Legal Services US Aqua Vac, Inc. RageRent Impact Management & Unitrin Direct Preferred Amco Financial Services Rapid Credit Reports Consulting, LLC Insurance Barker Martin, P.S. SOFTWARE Rate Tenants.com Jasper Air Boltz Law AppFolio, Inc. Reliable Background Screening Karmaboxx, LLC INTERNET TOOLS/ Community Association BoostPM Inc Resident Research Kent Security MARKETING Law Group BuildingLink.com, LLC Resolve Partners, LLC KIDDE Akaydia.com Judith B. Wolk LLC Buildium SARMA LandlordSource All Property Management Kovitz Shifrin Nesbit eRent Payment Scott Roberts & Mutual of Omaha Bank Apartment Ratings Law Offices of Heist, Weisse Happy Inspector, Inc. Associates, LLC National Real Estate Business Rating and Reviews & Davis, PA HERO PM StarPoint Screening Insurance Group CheckYourLandlord.com Law Office of Daniela Pavone Hoamanagement.com Inc. Tenant Screening USA New Empire Group Community Buying Group Law Office of Lawrence Jaffe In The Field Technologies Trans Union Rental Nitro Mobile Solutions, LLC DocuSign Inc. Legal Shield Inspect and Cloud Screening Solutions Nu-Set Lock Elite Team Technologies, Inc. Provizer & Phillips PC Mobile Property Management TVS Tenant Verification OFIC North America Inc. DBA Rental Zoom Sheridan Clark LLP MYOWNREALESTATE.COM Service, Inc OPTIONS EVA Property, LLC U S Collections, West, Inc. National Real Estate US Real Estate Investors Assoc PATLive Fourandhalf.com Education, LLC
February 2014 Issue | Volume 25 | Number 2 | 23 Membership Growth A warm welcome to all the new members who joined from December 7 - December 31, 2013
Professional Joseph M. Clotzman Debbie Grise Fir Le Leon Moody Members Cambridge Companies Property Management Lehman Property Moody Group at Winchester, VA Treasure Coast Management Keller Williams Mary Abood 540-662-2300 Stuart, FL Harrisburg, PA Tampa, FL Antoon Properties, LLC 772-486-1035 717-652-4434 813-994-0123 Orlando, FL Dorothy P. Davis 407-579-5187 Resolute Property Ryan Harkins Benjamin T. Manley Andrew Morris Management Rental Homes USA Manley Real Estate LLC Realty Trust Services, LLC Hattie Allmon-Wheeler Raleigh, NC Virginia Beach, VA Denver, CO Lorain, OH Lyrubec Properties, LLC 919-720-4363 757-962-5100 720-204-0676 440-220-7300 Charlotte, NC 704-817-9533 Marie Davis Nathan Harr Jerry Marbury Fred Musilli Prudential ONEprop, Inc. Foothills Properties DJCRE, Inc. Jamie Anderson The Property Place Plano, TX Tucson, AZ Philadelphia, PA Foothills Properties Deltona, FL 214-432-1975 520-299-2100 215-271-7070 Tucson, AZ 386-774-2266 520-299-2100 Walter A. Harrison Dawn M. McGinn Alma Muzquiz Michelle D. Deal COG Management, Inc. Rebhan Property RE/MAX Preferred Sam Barnett Real Deal Realty Dallas, GA Management San Antonio, TX Barnett Real Estate and Property 770-505-6000 Charlotte, NC 210-483-5000 Charlotte, NC Cape Coral, FL 704-927-8673 980-229-4666 239-829-0555 Anne Humphreys David L. Myers EXIT 1st Class Realty Dan McKinley Infinity Real Estate Betsy Bateman Sharon Fernandez Melbourne, FL RE/MAX Masters Investment Weichert REALTORS® Hacienda Propiedades 321-557-0402 Chandler, AZ Greenwood, IN Merritt Island, FL San Antonio, TX 480-821-5700 317-788-4357 407-206-3057 210-223-7565 Michael Johannes RE/MAX Mosaic Robert K. Meeks Rhonda K. Navarro Jeremy N. Boardman Michael D. Ferraiz Properties Advanced Management Pacific Grove Rentals Urbane Results LLC KMSM, Inc Gilbert, AZ Specialist Pacific Grove, CA Washington, DC Los Alamitos, CA 480-588-9500 Kissimmee, FL 831-158-641 202-465-4690 714-527-4500 407-483-1013 Warren Johnson Dennis Raffaelli Ivetta Borba Kevin Fraley Warren Johnson Derek Meins RE/MAX Mosaic E & E Property The Real Estate Group Property Management RE/MAX Mosaic Properties Management Group Inc Chesapeake, VA Dallas, TX Properties Gilbert, AZ King City, CA 757-410-8500 972-979-8532 Gilbert, AZ 480-588-9500 831-385-8800 480-588-9500 Christopher W. Fry Carla L. Jones Charles R. Randall Samuel Caras Columbia River B&C Management LLC Kevin Michels RE/MAX Mosaic Caras Property Properties Inc. Westminster, CO C Marshall & Properties Management Kelso, WA 303-301-7167 Associates Realty Gilbert, AZ Missoula, MT 360-423-6778 Prescott Valley, AZ 480-588-9500 406-543-9798 Stephen Kendrick 928-775-2984 Paul M. Gozzo Property Management Scotty J. Rouse Radiant Chase WRI Capital Group/ Inc of Houston Ryan M. Miller Rouse Realty & Kapolei Realty Castle Realty Richmond, TX Titan Property Investments LLC Kapolei, HI Winter Park, FL 281-265-0000 Management Tyler, TX 808-674-1191 321-250-5070 Sacramento, CA 903-571-8248 Tres Kennedy 916-349-7620 Barry Christiansen Melissa Greene Hot Ocean LLC Nicholas Sadler Keystone Real Estate KC Rental Source Houston, TX Saeid Mirzadeh Sunshine Management of South Atlanta Leawood, KS 832-582-8127 My Area Realty Corp. Peachtree City, GA 913-940-1416 Lake Worth, FL Frederick, MD 678-274-7804 561-283-4663 301-663-8383
24 | February 2014 Issue | Volume 25 | Number 2 Karen Saint-Lot Lesley Wade Affiliate Members Michelle Larson Carolinas Metro Realty Foothills Properties Lehman Property Charlotte, NC Tucson, AZ Dennis Barber Management Take the 704-405-0634 520-299-2100 Aggressive Legal Services Harrisburg, PA Sacramento, CA 717-652-4434 time to Jermaine O.K. Sambajon Rick Waldres 916-362-3553 welcome a Day-Lum Rentals & Crown Properties, Inc Dian Lehman Management Spanaway, WA David Devor Lehman Property new member. Hilo, HI 253-537-2700 Simple Inspector Management 808-935-4152 Jacksonville, FL Harrisburg, PA Ryan P. Watterson 855-787-2500 717-652-4434 William R. Shower Equity Property S & S Property Services, LLC Nicholas Schmaltz Samuel Madrid Management Windsor, CO Dennick Inspections Hacienda Propiedades West Sacramento, CA 970-690-2203 Kyle, TX San Antonio, TX 916-371-1870 512-484-4229 210-223-7565 Denny J. Werner Debbie Sinsel DJW Management Inc Melissa Sheridan Faustino Montoya Blue Sage Realty, Inc. Eagle, ID Sheridan Clark LLP Liberty Management, Inc. CRMC® 208-286-0790 Sacramento, CA CRMC® Westminster, CO 916-366-3692 San Antonio, TX 303-432-9898 Ty Wickline 210-681-8080 Stars & Stripes Pete Slade David J. Somers Homes, Inc Nitro Mobile Ammari Rodriquez Coldwell Banker Aurora, CO Solutions, LLC Liberty Management, Inc. Coast Realty 303-326-0550 Tampa, FL CRMC® Titusville, FL 888-970-6660 San Antonio, TX 321-383-3330 Tamara Wildhagen 210-681-8080 Blue Sage Realty, Inc. Todd Souza CRMC® support staff Samantha Smith CA Property Investment Westminster, CO Members Lehman Property Group 303-432-9898 Management Sacramento, CA Amanda Blakey Harrisburg, PA 916-710-2177 Adam Williams Grace Management & 717-652-4434 Blue Slate Property Investment Kathleen E. Sutton Management Thornton, CO Deborah Thornton Porzig Realty Dallas, TX 303-255-1990 Rollingwood Lake Mary, FL 214-699-6927 Management, Inc. 407-322-8678 Pamela Garrett Austin, TX Jonny Wise Lighthouse Cove 512-327-4451 Irene Thiel Arpad Advisors, Inc. Property Management Coldwell Banker North Fort Myers, FL Silverdale, WA Irene Valdez Residential 239-995-1500 360-698-3829 Liberty Management, Inc. San Diego, CA CRMC® 858-487-3333 Alison Wright Melanie Henson San Antonio, TX Anderson Property Ally Property 210-681-8080 Cindy Tittle Management Management Executive Home Rentals Winter Park, FL San Antonio, TX & Sales 407-491-1132 210-705-3308 Temecula, CA 951-303-6300
Jennifer Tribou Hear Ye! Hear Ye! Anderson Property Management In accordance with NARPM® guidelines for approval of the Certified Residen- Winter Park, FL tial Management Company (CRMC®) designation, notice is hereby posted that 407-491-1132 Mohamed Sulthar, MPM® RMP®, with Sulthar Properties, LLC, and Tony Sims, Earn yourself MPM® RMP® , with Specialized Property Management, Inc, have applied for Yuriy Vaynshteyn the CRMC® designation. Ambassador Carolinas Metro Realty Charlotte, NC If anyone knows of any reason why these companies should not be eligible, Points. See 704-405-0634 please contact NARPM® National by phone at 800-782-3452 or by e-mail at page 26. [email protected]. Objections must be received by March 1, 2014.
February 2014 Issue | Volume 25 | Number 2 | 25 NARPM_Ad112013.pdf 1 11/15/13 10:43 AM
Ambassador Program Earn rewards and achieve ambassador status for referring new NARPM® members
Who better to spread the word of the benefits of NARPM® than its 1. Contact NARPM® National for membership application brochures. members? To achieve Ambassador status, you must refer five new Upon request, National can mail the application directly to the members in one year. You will then receive an award certificate* and prospective member. a $200 NARPM® credit that can be used toward your annual dues, 2. The 12-month period to obtain five new members starts the day upcoming events, education classes, and more! You can earn multiple the first application is processed. award certificates in a 12-month period, so be sure you continue 3. When the fifth application is received, an award certificate* will referring new members, even after you have achieved Ambassador be issued and dated. A $200 NARPM® credit will also be issued. status. *Certificates are non-transferable.
2013 Ambassadors (thru December 31, 2013)
Shelley Alterman Deborah Henry, RMP® Stacey McKay Jennifer Stoops, RMP® Brian Birdy, MPM® RMP® Jennifer Herman Primrose K. Leong-Nakamoto, S RMP® Sandra Thomas, RMP® Jill Bradshaw, RMP® Trudy M. Hoff, RMP® Maria Napolitano, RMP® Tiea Vincent, RMP® Dennis Dodson, II MPM® RMP® Mark Kreditor, MPM® RMP® Francisco Nieves-Taranto David Whitley Cheryl Y. Kunimoto, R Lynn Sedlack, MPM® RMP®
C
M December 6 - December 31, 2013 Y YOU CAN Referring Member New member Referring Member New member CM with Rent Manager.® ® ® ® Brian Birdy, MPM RMP Sharon Fernandez Maria Napolitano, RMP Anne Humphreys MY Brian Birdy, MPM® RMP® Samuel Madrid Maria Napolitano, RMP® David J. Somers Roy Brooks Joseph M. Clotzman Maria Napolitano, RMP® Jonny Wise CY ® ® ® Michael Francis, MPM RMP Deborah Thornton Maria Napolitano, RMP Marie Davis CMY Harry Heist Leon Moody Maria Napolitano, RMP® Kathleen E. Sutton K Lou Kahn, MPM® RMP® Jamie Anderson Maria Napolitano, RMP® Jennifer Tribou Lou Kahn, MPM® RMP® Jerry Marbury Maria Napolitano, RMP® Alison Wright Lou Kahn, MPM® RMP® Lesley Wade Dawn Ostovich, RMP® Mary Abood Jennifer Kellogg, MPM® RMP® Michelle Poorbaugh Charles Riska, RMP® William H. Blanks III Ben Kincel Matthew L. Brooks Charles Riska, RMP® Kristin Moore Jan Leasure Rhonda K. Navarro Michael Robinson Darcy Price Glenn Lehman Fred Musilli Chrysztyna Rowek-Perry, MPM® RMP® Pamela Garrett Glenn Lehman Michelle Larson Matt Sanchez Carla L. Jones Glenn Lehman Fir Le Lisa Saunders Kathleen D. Burchfield Glenn Lehman Dian Lehman Lisa Saunders Darrell Moore Glenn Lehman Samantha Smith Lisa Saunders Jan Rucinski Corinne Luna Tres Kennedy Cyndy Starr, RMP® Jermaine K. Sambajoro Gina McKinley Dan McKinley Jennifer Stoops, RMP® Hattie Allmon-Wheeler Liz Morganroth Michael Johannes Jennifer Stoops, RMP® Sam Barnett Liz Morganroth Derek Meins Jennifer Stoops, RMP® Dawn M. McGinn Liz Morganroth Dennis Raffaelli Jennifer Stoops, RMP® Karen Saint-Lot Liz Morganroth Charles R. Randall Corey Van Dyke Paul M. Gozzo http://www.managegroup.com/registration/phpqrcode/index.php Maria Napolitano, RMP® Betsy Bateman Chuck Warren, MPM® RMP® Ryan Harkins Maria Napolitano, RMP® Debbie Grise
All the information you need is at http://www.narpm.org/ join/ or you can scan the QR code at right with your How can 5=200? smartphone or tablet using a QR code reader app.
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M Y YOU CAN Referring Member New member CM with Rent Manager.® ® Maria Napolitano, RMP Anne Humphreys MY Maria Napolitano, RMP® David J. Somers Maria Napolitano, RMP® Jonny Wise CY ® Maria Napolitano, RMP Marie Davis CMY Maria Napolitano, RMP® Kathleen E. Sutton K Maria Napolitano, RMP® Jennifer Tribou Maria Napolitano, RMP® Alison Wright Dawn Ostovich, RMP® Mary Abood Charles Riska, RMP® William H. Blanks III Charles Riska, RMP® Kristin Moore Michael Robinson Darcy Price Chrysztyna Rowek-Perry, MPM® RMP® Pamela Garrett Matt Sanchez Carla L. Jones Lisa Saunders Kathleen D. Burchfield Lisa Saunders Darrell Moore Lisa Saunders Jan Rucinski Cyndy Starr, RMP® Jermaine K. Sambajoro Jennifer Stoops, RMP® Hattie Allmon-Wheeler Jennifer Stoops, RMP® Sam Barnett Jennifer Stoops, RMP® Dawn M. McGinn Jennifer Stoops, RMP® Karen Saint-Lot Corey Van Dyke Paul M. Gozzo Chuck Warren, MPM® RMP® Ryan Harkins
February 2014 Issue | Volume 25 | Number 2 | 27 2013 Official National NARPM Partner 2011 Affiliate of the Year
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BIG INNOVATION • BIG EXPOSURE • BIG RESULTS
28 | February 2014 Issue | Volume 25 | Number 2
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