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Product Description Product description For Generic Ethernet Access over Fibre to the Cabinet (GEA-FTTC) Issue 243 © British Telecommunications PLC 2017 Page 1 Introduction and handy reading tip This is an Openreach ancillary document. It contains important information about our GEA- FTTC product which our customers (“you”) need to understand. Its contents (unless highlighted in grey) including diagrams, tables or other illustrations (unless marked “for information purposes only”) form part of our GEA contract (as published on the Openreach portal at: https://www.openreach.co.uk/orpg/home/products/super- fastfibreaccess/contracts/sffacontracts.do) with you. As we introduce or withdraw product features, or otherwise develop our services, we will make changes to this document in line with the change process for ancillary documents in our GEA contract. It refers to various pages on the Openreach portal and Openreach price list, many of which require you to log in to the portal first, to view the links. Revision History Issue Date Notes Distribution Issue 5 27/07/2010 R1400 Updates, and put into Knowhow format All Issue 6 19/10/2010 R1500 Updates All Issue 7 10/03/2011 R1600 Updates All Issue 8 07/07/2011 R1700 Updates All Issue 8.1 16/08/2011 Removed reference to 2 hour appointing trial All Issue 9 31/01/2012 Revised, In-life format and R1800 and R1900 All Updates Issue 10 30/11/2013 Various clarifications and updates associated with All system releases since R1900. Addition of CPE Enablement product impacts as well as Vectoring, SIM2 and Street Access. Alignment of definitions. Issue 11 22/12/2015 Various clarifications and updates associated with All product changes and system releases since R2400. Issue 12 13/01/2016 Urgent Service Restoration process added. Lead All times specified for Stop Start, details clarified for Waiters and DOA SLG added. Issue 13 16/08/2016 PACK, underperforming lines, bulk modification All tool updates. © British Telecommunications PLC 2017 Page 2 Issue 14 09/05/2017 Openreach modem withdrawal, SIM1 withdrawal, All PONR change, 18/2, removal of hot spares, various clarifications Issue 15 07/07/2017 PACK amends, various clarifications All Issue 16 13/11/2017 Raising faults, PCP Only changes, DLM Storm All Process Issue 17 13/02/2018 Managed Installation (correction and All rationalisation) Issue 18 20/04/2018 Managed Installation (allow install without All modem), DLM storm process (change of threshold) Issue 19 16/08/2018 Update to ‘Appointing’ section 3.6.2 (Sending All SMS messages on PCP only appointments) Updates to ‘Dynamic Line Management’ section 3.8.5 Addition of ‘DLM on test lines’ section 3.8.5.2 Updates to ‘Investigating / Raising faults on GEA- FTTC’ section 3.9 Issue 20 28/02/2019 Text changes in 8.2 to reference external SLA/SLG ancillary documents. Removal of extraneous refs to SLAs Issue 21 29/03/2019 Text changes to Section 3.5 reflecting recently agreed change to Range B calculation and a paragraph on the new Observed Speed data displayed on eMLC. Text changes in Section 3.6.7.2 and Section 6 to reflect change to length of time to match SIM orders from 72 to 120 hours Issue 22 13/11/2019 Text change in section 3.5 to correct date Updates to ‘Dynamic Line Management’ section 3.8.5 Update to section 3.6.7 to give clarity on process use to avoid charging © British Telecommunications PLC 2017 Page 3 Clarification of text in section 3.10.1 ‘Underperforming lines’ Site Lines removed from Incompatible products list in section 4 Issue 23 23/07/2020 Update to 3.5.6 VDSL Vectoring – addition of process to request Vectored DSLAM estate Removal of references to Broadband Boost product (withdrawn 01/05/2020) Issue 24 30/10/2020 Addition of section 3.8.5.3 ‘CP Initiated DLM reset requests’ Removed section 5.1 ‘Managed End Customer Pre-Appointment Calling (MEUPAC)’ which was withdrawn on 1 December 2016 Removed section 8.3 CAS(T) Certification (IL224) Formatted: Font: 10 pt as this formally closed on 31 January 2020 © British Telecommunications PLC 2017 Page 4 Index (4): 1 Product Overview (6) 3.6.4 Migration from SMPF 2 Features and Benefits (6) 3.6.5 CP transfer of GEA- 2.1 Availability Features (6) FTTC 2.2 Ordering and Installation Features (7) 3.6.6 Broadband Urgent 2.3 In-life Usability and Support Service Restoration Features (8) 3.6.7 SIM Provides, SIM2 3 Capabilities (8) 3.1 What is GEA-FTTC? (8) 3.6.8 Start/Stop 3.2 Where is GEA-FTTC? (9) 3.6.9 Consumer Protection 3.3 Product Bandwidth Variants (10) 3.4 Establishing on the GEA-FTTC 3.6.10 WLTO and Home Product (11) movers 3.5 GEA-FTTC Availability (eMLC, Bulk 3.6.11 GEA-FTTC Street Checker) and Speed Estimates Access (11) 3.7 Installing GEA-FTTC (23) 3.5.1 Capacity 3.7.1 Managed Installation Management Waiters List 3.7.2 PCP Only Installation 3.7.3 Hot Spares 3.5.2 What makes up the 3.7.4 Visit charges for no access line speed access Range of Value? 3.8 Supporting GEA-FTTC In-life (26) 3.5.3 Minimum 3.8.1 Remote Identification downstream 3.8.2 Upstream Quality of bandwidth Service 3.8.3 Openreach modem in- 3.5.4 Upstream band width life 3.5.5 The Access Network 3.8.4 Network Monitoring Frequency Plan and Capacity (ANFP) Management 3.5.6 VDSL Vectoring 3.8.5 Dynamic Line Management 3.6 Ordering GEA-FTTC (15) 3.8.6 SFFA “Real Time” Data 3.6.1 Connection Variants Report 3.8.7 Modifying an GEA- 3.6.2 Appointing FTTC Circuit 3.8.8 Modifying VLANs 3.6.3 Basic Provide 3.8.9 Billing © British Telecommunications PLC 2017 Page 5 3.8.10 Bulk Modification Tool 3.9 Investigating / Raising faults on GEA-FTTC (31) 3.9.1 Service Harmonisation Maintenance Levels 3.9.2 Right When Tested 3.10 Ceasing an GEA-FTTC Circuit (31) 3.10.1 Underperforming Lines 3.10.2 Home network considerations when ceasing 3.10.3 Managed Ceases 4 Compatibility (36) 5 Enhancements (36) 5.1 Managed Pre-Appointment Calling (36) 5.2 Expedited Appointing (37) 5.3 Flexible Appointments (37) 5.4 Order and Fault Tracker Web Service Interface (38) 5.5 Value Add DSL Data (39) 5.6 Superfast Visit Assure (39) 5.7 Modem Conformance Testing for CP devices (41) 6 Lead Times (44) 7 Network (46) 7.1 Point of Handover (47) 7.2 End customer Premises Equipment (47) 7.2.1 Service Specific Front Plate 7.2.2 Openreach modem 7.2.3 Data Extension Kit 8 Other Information (50) 8.1 Pricing(50) 8.2 Service Level Agreements (50) 8.3 CAS(T) Certification (IL224) (50) 8.4 Bridge Taps (50) 8.5 Complaints handling and escalations (51) 9 Glossary (52) © British Telecommunications PLC 2017 Page 6 Product overview Part of Openreach’s developing Next Generation Access (NGA) product portfolio, Generic Ethernet Access over Fibre to the Cabinet (GEA-FTTC) offers superfast data connectivity nationally and is designed to give you maximum flexibility to differentiate your service at the Internet Protocol (IP) layer and above. Return to Index Features and benefits 2.1 Availability Features 2.1.1 National Coverage With over 26 million homes and businesses already within the GEA-FTTC footprint, and a target to cover over 90% of the country by 2017, you can be sure that Openreach’s network is ready to support your national marketing campaigns. 2.1.2 Widely compatible GEA-FTTC is compatible on most WLR or MPF lines with only a few exceptions that we identify as part of the availability check. So you can sell our product with confidence. 2.1.3 Access Line Speed Estimates based on actual users “People with lines similar to yours receive speeds between X and Y.” Set the right expectations with your end customers about how fast they can go. Our Enhanced Managed Line Checker (eMLC) tells you whether your end customer can have service and gives you ranges of speeds that you can use to set the right speed expectations of approximately how fast their line should be able to go. 2.1.4 Non-served premises Combined with WLR, we can deliver GEA-FTTC to street furniture, lamp posts and other non- traditional premises so you can use the product to exploit unique business opportunities. 2.1.5 Usable by business customers GEA-FTTC is suitable for many SME and small business customers, delivering higher speeds than ADSL. Much more information about how it can help business end customers can be found on the fibre for business page in the Products section of the Openreach portal. 2.2 Ordering and Installation Features Return to Index 2.2.1 Service management over the Openreach Equivalence Management Platform Gives you a robust mechanism to order, manage and assure your end customers’ GEA-FTTC services and helps you to consume the GEA-FTTC service quickly and efficiently. 2.2.2 Four different product bandwidth variants to choose from Make your GEA-FTTC services generate more revenue for you by differentiating between your end customers on shorter, faster lines and those on longer, slower ones by ordering the product variant that best meets the characteristics of their line and the service that you want to support. © British Telecommunications PLC 2017 Page 7 Or, don’t worry at all about matching minimum speed estimates against a specific product variant.
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