Sneak Preview Management Communication An Anthology: Revised Second Edition Edited by Farrokh Moshiri Included in this preview: • Copyright Page • Table of Contents • Excerpt of Chapter 1 For additional information on adopting this book for your class, please contact us at 800.200.3908 x501 or via e-mail at
[email protected] Sneak Preview Management Communication An Anthology Revised Second Edition Edited by Farrokh Moshiri University of California, Riverside Copyright © 2011 by Farrokh Moshiri. All rights reserved. No part of this publication may be reprinted, reproduced, transmitted, or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfi lming, and recording, or in any information retrieval system without the written permission of University Readers, Inc. First published in the United States of America in 2010 by Cognella, a division of University Readers, Inc. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identifi cation and explanation without intent to infringe. 15 14 13 12 11 1 2 3 4 5 Printed in the United States of America ISBN: 978-1-60927-925-7 Contents Introduction 1 SECTION ONE COMMUNICATING WITH THE PUBLIC: PUBLIC SPEAKING, ORAL PRESENTATIONS AND PUBLIC RELATIONS Public Speaking and Oral Presentation Skills: Introduction 7 How to Become an Authentic Speaker 9 By Nick Morgan Th e Kinesthetic Speaker: Putting Action into Words 17 By Nick Morgan Listening to People 29 By Ralph G. Nichols and Leonard A. Stevens Message Credibility: How Public Relations Can Enhance Communication 43 By Heather Ilizaliturri SECTION TWO TEAMS AND TEAM MANAGEMENT Teams and Team Management: Introduction 49 Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools 53 By M.