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Annual Report 2009-10 Contents

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Annual Report 2009-10 Contents V E R N M E O N G T E O H F T Public Tr ansport W A Authority E I S L T A E R R N A U S T Public Transport Authority ANNUAL REPORT 2009-10 Contents Glossary of terms 3 PTA people 48 An introduction to your Annual Report 4 PTA People snapshot of 2009/10 49 PTA snapshot of 2009/10 5 Executive profiles 52 Chief Executive Officer’s overview 6 Compliance reports 56 Transperth 8 Compliance statement 62 Transperth snapshot of 2009/10 9 Service and Financial Achievements 64 Regional Town Bus Services 24 Electoral Act 1907 – Section 175ZE 70 Regional town buses snapshot of 2009/10 25 Explanation of Major Capital School Bus Services 28 Expenditure Variations 2009/10 72 School buses snapshot of 2009/10 29 Independent Audit Opinion 74 Transwa 32 Audited Key Performance Indicators 77 TRANSWA snapshot of 2009/10 33 Financial Statements 96 Network and Infrastructure 38 Certification of Financial Statements 98 N&I snapshot of 2009/10 39 Statement of Comprehensive Income 99 Major Projects Unit 42 Statement of Financial Position 100 Infrastructure Planning and Statement of Changes in Equity 101 Land Services 44 Statement of Cash Flows 102 Strategic Asset Management Development 47 Notes to the Financial Statements 103 To the Hon. Simon O’Brien MLC Minister for Transport In accordance with Section 61 of the Financial Management Act 2006, I submit for your information and presentation to Parliament the Annual Report of the Public Transport Authority of Western Australia for the year ended 30 June 2010. The report has been prepared in accordance with Reece Waldock the provisions of the Financial Management Act 2006. Chief Executive Officer Glossary of terms ALDP Accelerated Leadership Development Program TTO Transperth Train Operations (PTA division) ARA Australasian Railway Association TVM Ticket-Vending Machine ASL Acceptable Service Level UWA University of Western Australia CAT Central Area Transit WAGRC West Australian Government Railways CIS Customer Information System Commission (PTA predecessor) CNG Compressed Natural Gas WAP Wireless Application Protocol CRM Composite Rate Model CUC Capital User Charge Acceptable Is defined as an hourly service during the Service Level day with at least three trips, i.e. at 20-minute DAIP Disability Access and Inclusion Plan (ASL) intervals, in the peak flow direction in the ECU Edith Cowan University morning and afternoon peaks. EGR Eastern Goldfields Railway Category A Incident causing serious injury, death, or FTZ Free Transit Zone significant damage. GPS Global Positioning System Category B Incident that may have the potential to HSE Health, Safety and Environment cause a serious accident. LTI Lost Time Injury Circle Route A high-frequency bus service connecting N&I Network and Infrastructure (PTA division) major shopping centres, universities, NMR New MetroRail (former PTA division) schools and colleges. OPSSC Office of the Public Sector Standards Commissioner Fare-paying Covers only those people, standard fare or ORS Office of Rail Safety boardings concession, who pay (either by tagging on or by the purchase of a cash ticket) as they OSH Occupational Safety and Health enter the system. OTR On-time running Initial Fare-paying boardings, plus free travel PDP Performance and Development Plan boardings on passes, free travel on CAT services in POD People and Organisational Development Perth, Fremantle and Joondalup and free (PTA division) travel on services within the Perth FTZ. PSA Property Street Addresses Passenger The average seat capacity multiplied by the PSM Passenger Satisfaction Monitor place kilometres travelled while in service. PTA Public Transport Authority of Western Australia kilometres QEII Queen Elizabeth II Medical Centre Service The kilometres travelled while in service. RAPID Recording and Passenger Dissemination System kilometres RCCTS Rockingham City Centre Transit System Total Fare-paying boardings, plus free travel RTO Registered Training Organisation boardings on passes, free travel on CAT services in Perth, Fremantle and Joondalup and free SBS School Bus Services (PTA branch) travel on services within the Perth FTZ, STAR Stop Think Assess Respond plus transfers between services. TOD Transit Oriented Development TRIS Transperth Route Information System Public Transport Authority – Annual Report 2009-2010 3 An introduction to your Annual Report The Public Transport Authority of Western In addition to operating these transport services, the PTA Our values Australia (PTA), which was formed on is responsible for designing, building and maintaining public transport infrastructure and for protecting the long- • Respect – We value and respect our customers, 1 July 2003, is responsible for the operation term viability of Western Australia’s freight rail corridor and suppliers and each other. of all bus, train and ferry public transport infrastructure. • Recognition – We recognise each other for services in the greater metropolitan The PTA delivers public transport services seven days a achievement, initiative and innovation. area under the Transperth brand. It also week and in some cases up to 24 hours a day. • Integrity – We are honest and ethical. operates public transport services in As at 30 June 2010, the PTA had 1463 employees spread • Safety – We are committed to safety and protecting regional centres, operates road coach and across the metropolitan area, from Nowergup in the north to your future. Mandurah in the south and Midland in the east, as well as in rail passenger services to regional areas • Sustainability – We consider the long-term impact of major regional centres such as Albany, Bunbury, Esperance, everything we do – economic, social and environmental. under the Transwa brand, and administers Geraldton and Kalgoorlie. The PTA provides a substantial and manages school bus services. amount of its services and works projects using contractors, In this report, the PTA fulfils its reporting obligation and therefore has significant contract management functions. by identifying the relevant strategic outcomes and its contribution to them in 2009/10 through: Our purpose • operational reports which show the effectiveness and efficiency of our transport services (see pages 8-51). To provide safe, customer-focussed, efficient and cost- effective transport services. • compliance reports (pages 56-62). • audited key performance indicators report (pages 77-94). • audited financial report (pages 96-136). Our vision To make public transport the number one choice for connecting people and places. 4 Public Transport Authority – Annual Report 2009-2010 PTA PTA Transperth total boardings rose 2.2 per cent to 131.629 million; Transwa down Measuring effectiveness and efficiency 3.7 per cent to 456,022; 26,200 students carried by School Bus Services each day. To honor the Government’s vision for Western Australia, the PTA has targeted two outcomes: PSM showed 85.8 per cent of Transperth customers and 90 per cent of 1. An accessible, reliable and safe public transport system. Transwa customers are happy with the overall quality of services. 2. Protection of the long-term functionality of the railway 1463 people employed as at 30 June. corridor and railway infrastructure. SNAPSHOT More than 1300 new car parking bays built at stations Indicators of success in achieving the first of these outcomes on the Mandurah and Joondalup lines. are based on patronage and service provision, accessibility, reliability, customer satisfaction, safety and cost efficiency. Tender released for supply of a minimum 650 new For the second outcome, they are based on quality buses over 10 years from July 2011. management of the railway corridor and residual issues of the rail freight network. Note that the rail freight network was Total Transperth expenditure rose 3.5 per cent to leased to private sector operators in 2000. $691.2 million; fare revenue rose 4.7 per cent to $141.7m. Customer Service Charter SmartRider share of fare market reaches 69.9 per cent; customer satisfaction level mid-high 90s; Busselton becomes the The PTA is a customer service-oriented organisation, second regional town to get SmartRider. responsible for the delivery of efficient and sustainable passenger transport services to the public. We operate under Karara and Butler rail bills tabled in Parliament. the following Customer Service Charter: Completed $8m upgrade of Karrinyup bus depot; redeveloped • The PTA is committed to providing a quality passenger transport service to the public. Kalamunda bus station; upgraded Kalgoorlie platform. • Our bus, train and ferry staff and contractors are Completed re-sleepering of urban branch lines with replacement focussed on delivering safe and reliable services. OF of last wooden sleepers on the Midland Line with concrete. • Our staff and contractors will treat customers in a respectful and professional manner. Seat belts now on 499 “orange” school buses (59 per cent of contracted fleet). • Our buses, trains, ferries and facilities will be clean and Seniors and pensioners took 7.276 million journeys 2009/10 well presented. under off-peak free travel scheme. • Current information about all PTA services will be available from customer service staff, brochures, Regional bus replacement program continued to cut the age timetables, our call centres and our website. of the regional fleet, improve its amenity (air conditioning) and • The PTA will plan and review passenger transport ensure compliance with Federal disability standards. services in consultation with the community to get the best results.
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