Thailand: Improvement of Railway Passenger Services (Financed by the Government of France)
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Technical Assistance Consultant’s Report Project Number: TA-8183 THA April 2014 Thailand: Improvement of Railway Passenger Services (Financed by the Government of France) Final Report Prepared by PADECO Co., Ltd. Tokyo, Japan For Ministry of Finance, Thailand Ministry of Transport, Thailand State Railway of Thailand This consultant’s report does not necessarily reflect the views of ADB or the Government concerned, and ADB and the Government cannot be held liable for its contents. Capacity Development Technical Assistance TA–8183 (THA): Improvement of Passenger Railway Services TABLE OF CONTENTS ABBREVIATIONS ...................................................................................................................I EXECUTIVE SUMMARY ................................................................................................... E-1 1. INTRODUCTION ............................................................................................................ 1 2. STRATEGY FRAMEWORK FOR SRT PASSENGER SERVICES .................................. 5 2.1 Current Situation: SRTs Circle of Decline ............................................................ 5 2.2 Breaking SRTs Circle of Decline ......................................................................... 6 2.2.1 Investments to Renew the Network, Rolling Stock and Equipment ............ 7 2.2.2 Safety – A Priority .................................................................................... 10 2.2.3 Rebuilding the Passenger Business ......................................................... 12 2.3 SRT Capacity for Delivering Change ................................................................. 13 2.4 Existing Situation and Suggested Improvements............................................... 14 2.4.1 SRT Systems and procedures ................................................................. 14 2.4.2 Free Trains .............................................................................................. 16 2.4.3 Public Service Obligation (PSO) .............................................................. 17 2.4.4 Train Service Improvement Opportunities ................................................ 19 2.4.5 Simplification of Tariff Structure ............................................................... 21 2.4.6 Fares and Fares Mechanism ................................................................... 22 2.4.7 Restructure Timetable to Match Demand ................................................. 23 2.4.8 Reflect Realistic Running Times in Timetable .......................................... 23 2.5 Red Line – Impact on SRT ................................................................................ 23 2.6 Preconditions to Viability ................................................................................... 25 2.6.1 Safety Task Force and Audit .................................................................... 25 2.6.2 Management Strengthening through a PMO ............................................ 26 2.6.3 Central Procurement Department and Review of Procurement Procedures .............................................................................................. 27 2.6.4 Customer Focused Business Units with Full Accountability...................... 27 2.6.5 Time Line of Capital Improvements.......................................................... 31 2.6.6 Property Development and PPPs............................................................. 32 2.6.7 Advertising and Sponsorship ................................................................... 33 2.7 Traffic Demand Forecasts to 2020 .................................................................... 33 2.7.1 Preconditions for Growth ......................................................................... 33 2.7.2 Targets for Growth ................................................................................... 33 2.7.3 Forecast Assumptions ............................................................................. 36 2.7.4 Traffic Forecast Results ........................................................................... 39 Capacity Development Technical Assistance TA–8183 (THA): Improvement of Passenger Railway Services 2.7.5 Revenues and Expenditures .................................................................... 41 2.8 Road Map and Implementation Plan ................................................................. 42 3. PREPARATION OF AN SRT PASSENGER RAILWAY STATION MANAGEMENT AND OPERATIONS MANUAL ...................................................................................... 45 3.1 General Condition and Appearance of SRT Stations ......................................... 45 3.2 Station Reconnaissance .................................................................................... 45 3.2.1 Selected Stations ..................................................................................... 45 3.2.2 Condition Report of Stations .................................................................... 47 3.2.3 Staffing .................................................................................................... 48 3.2.4 Financial Data .......................................................................................... 49 3.2.5 Findings and Recommendation ............................................................... 49 3.2.6 Future Station Development and Facilities Improvement ......................... 50 3.3 Passenger Survey ............................................................................................. 51 3.3.1 Selection of Sample Size ......................................................................... 51 3.3.2 Survey Locations and Timing ................................................................... 52 3.3.3 Results .................................................................................................... 52 3.4 Station Management and Operations Manual ................................................... 52 3.4.1 Review of Existing Manuals ..................................................................... 52 3.4.2 Revised Manual and Manuals Based on Standards ................................. 53 3.4.3 Guideline for Manuals .............................................................................. 54 3.4.4 Need for Revised Manuals ....................................................................... 54 3.4.5 Content of Draft Station Manual ............................................................... 54 3.4.6 SRT’s Training Center ............................................................................. 54 3.5 Poor Station Design and Signage: Case Study of Makkasan Station ................ 55 3.6 Study Tour ........................................................................................................ 56 3.6.1 Introduction .............................................................................................. 56 3.6.2 Study Tour Program ................................................................................ 56 3.6.3 Results of Study Tour and Lessons Learned ........................................... 56 Capacity Development Technical Assistance TA–8183 (THA): Improvement of Passenger Railway Services Appendix 1 List of Persons Met by the Consultants Appendix 2 Documents Collected by the Consultants Appendix 3 Summary of Meetings Appendix 4 SRT Map Appendix 5 Trip Reports Appendix 6 Workshop Proceedings Appendix 7 Legal Opinions Appendix 8 Train, Bus and Air Comparisons Appendix 9 Transport Subsidies Appendix 10 Passenger Forecast Models Appendix 11 SRT Financial Evaluation Appendix 12 Airport Line Financial Evaluation Appendix 13 Historical SRT Passenger Ridership (2005–2012) Appendix 14 Safety Task Force Appendix 15 Safety Case Appendix 16 Airport Rail Line Description Appendix 17 Project Management Organization Appendix 18 Views of Stations Included in Surveys Appendix 19 Safety Concerns and Passenger Inconveniences Appendix 20 Station Visits and Layouts Appendix 21 Stations Financial Information Appendix 22 Passenger Survey Questionnaire and Survey Results Appendix 23 SRT “Smart Station” Project Appendix 24 Draft SRT Passenger Station Management and Operations Manual Appendix 25 JICA’s Post Evaluation of the SRT Training Center Project Appendix 26 Study Tour Agenda and List of Participants Capacity Development Technical Assistance TA–8183 (THA): Improvement of Passenger Railway Services ABBREVIATIONS ADB Asian Development Bank ALARP As Low As Reasonably Practical ARL Airport Rail Link BCAT Bangkok City Air Terminal BERTS Bangkok Elevated Road and Train System BS British Standard BTS Bangkok Mass Transit System Public Company Limited CDTA Capacity Development Technical Assistance CMMS Computerized Maintenance Management System DRC Diesel Rail Car DT Double Tracking eBUM Extended Bangkok Urban Model EIA Environmental Impact Assessment EN European Norm ERP Enterprise Resource Planning FAM Fare Adjustment Mechanism FMIS Financial and Management Information System GDP Gross Domestic Product ICD Inland Container Depot IFIs International Financial Institutions ISO International Organization for Standardization JICA Japan International Cooperation Agency KPI Key Performance Indicators MOF Ministry of Finance MOT Ministry of Transport MRTA Mass Rapid Transit Authority NAM National Model NESDB Office of The National Economic and Social Development Board NFPA National Fire Protection Association i Capacity Development Technical Assistance TA–8183 (THA): Improvement