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GUI90575 Horizonad Micci Mag-OL KK.Ai The Champion for Malaysian and International Business THE BULLETIN KDN No. PP5124/05/2010 (024539) No. 03/2009 Leading in Tough Times Pemudah - The Insider’s View Tackling Security of VoIP Networks Malaysian International Chamber of Commerce and Industry • Founded 1837 6Worldth Chambers Congress 3-5 June 2009 Kuala Lumpur, Malaysia www.KL2009.com • The global forum to share expereinces and best practices • Network with over 1,000 business leaders chamber executives and government officials from over 100 countries • Discover countless new business opportunities and partnership Congress Venue Kuala Lumpur Convention Centre Register Online www.wcc2009malaysia.com.my HRDF Claimable SBL Scheme For more information, contact Angelina Lim / Lily Hee Federation of Malaysian Manufacturers Tel : 603 6276 1211 Fax : 603 6274 1266 or 6274 7288 E-mail : [email protected] “The Champion for Malaysian and International Business” Message from the President bring. In addition, our trade, tourism and manufacturing sectors remain important elements of our region’s economic portfolio. Strategic investment in our dynamic medical tourism and the growing BPO sector continues to place Malaysia in a leadership position in two important technology clusters. We also enjoy strong private sector leadership in our region. Here at the Chamber, we have a General Committee Board which includes top executives representing some of Malaysia’s most successful businesses and leading multination- al companies. With our members’ active involvement, we will continue the record of success that has lead us to become the longest serving ‘Voice of Business’ and Chamber of Commerce in Malaysia. As business people, we understand that economic cycles go up and (as we see today) go down. The latest economic indi- cators and projections from our region’s economists antici- pate an economic bottom in mid-2009 with a slow recovery and a peak in unemployment (a lagging economic indicator) in early 2010. Regardless of the ups and downs of the market, our job at the Chamber is to advocate a pro-business climate that lasts through any particular point in the economic cycle. We continue to work on public policy issues that impact local businesses, and strive to keep Malaysia a great place to do business, work and live. Throughout the year, the Chamber will be focused on improv- ing the long-term business climate and helping our members during these uncertain economic times. I believe that there are many fundamental changes that can be made to our Dr. Rajah Kumar business climate to encourage business growth and job President creation, particularly in this precarious economic climate. Malaysian International Chamber of Commerce and Industry The time is therefore ripe for us to sharpen the pencil, lift our level of service and nurture those relationships. This is where the Chamber comes in - we will be providing a wide range of Dear Friends and Fellow Chamber Members, networking and information gathering opportunities from our regular lunches to our various task-force activities; from our he importance of building and strengthening relationships participation in the World Chamber Congress (WCC 2009) has never been more apparent than in a challenging T taking place at KLCC from 3 to 5 June to the Annual General economy. In order for businesses to weather these uncertain Meeting (AGM and Luncheon) scheduled to be held at the times, the significance of fortifying our business relationships Sime Darby Convention Centre on 16 June, 2009. And if you and adding to our professional network is paramount. have other ideas worth pursuing, the Chamber may be able Businesses should depend upon existing contacts and cus- to assist - give the team at the Chamber office a call at 03 tomers to enact word of mouth advertising, and work 6201 7708. together to refer new clients through tried and true networks. Fortunately, Malaysia holds a unique position in the global economy. Key to this is our physical location at the centre of the ASEAN growth and development, with an opportunity to I look forward to the next quarter of 2009, as chance favours a tap into the ASEAN market of 560 million people. The other prepared mind. advantages that Malaysia offers is its proximity to the two emerging economic powerhouses, India in the West and China in the East, which has a combined population of 2.4 billion. A unique position which will help us take advantage of the inevitable economic recovery that the next cycle will MISSION “To champion Malaysian and international business across the country by speaking to government on members’ behalf; improving members’ competitiveness; advising and assisting members; keeping members in touch with what's happening and creating business connections and networks.” Contents ISSUE No. 03/2009 14 03 Message From the President 05 Chamber Chatter 6 - 10 Features - Tackling Security of VoIP Networks - ISO 14001 Environmental Management Systems (EMS) Implementation in Malaysia 12 - 13 CEO Profile - MR MUSA ABDUL MALEK, Executive Director and Chief Executive Officer, HSBC Amanah Malaysia Berhad 24 14 - 17 Cover Story - Leading in Tough Times 19 - 20 The Executive Mind - Keys to World-Class Coaching 21 - 30 Nationwide - Klang Valley - Perak - Penang - Malacca & Negeri Sembilan - Sabah 27 - Johor 31 - 35 Member’s Section - PEMUDAH - The Insider's View - Public Sector / Private Sector Collaboration At Work - BOH Plantations Sdn Bhd 36 Member’s Announcement - Polydamic Holdings Sdn Bhd awarded "SME Rising Star" Award by the SMI Association of Malaysia - Grand Millennium Kuala Lumpur’s Newly Appointed General Manager 31 37 Retrospect 38 New Members is an organisation representing the majority of international corporations currently operating in Malaysia. It aims to promote, protect and advance free enterprise and in particular the interests of the international investment community. Being the oldest private sector business organisation in Malaysia, it maintains a constant evaluation of the business climate and enjoys an excellent dialogue 34 status with the Government. Editorial Team: Stewart J. Forbes, Radha Warrier Publishing Consultant: DeCalais Sdn Bhd 16th Floor, KUB.com, 12, Jalan Yap Kwan Seng 50450 Kuala Lumpur. Tel: +603 2718 9688 Fax: +603 2718 9788 Printer: Percetakan Printpack Sdn Bhd No. 3, Jalan Jurutera U1/23, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor. Tel: 603-7805 3722 / 3659 / 7803 8450 Fax: 603-7803 5370 Disclaimer All opinions and views expressed in this publication do not necessarily reflect the views of MICCI. The publisher shall not be held liable for any error or inaccuracy. No parts of this publication may be reproduced in any form without the publisher’s permission. “The Champion for Malaysian and International Business” Chamber Chatter Contact Details une will see an important event MICCI (Headquarters) – Kuala Lumpur Jtaking place at KLCC in Kuala Executive Director: Stewart J. Forbes Lumpur, the World Chambers Congress Office Address: C-8-8, 8th Floor, Block C, Plaza Mont’ Kiara, 2009. Held every two years, WCC is 2 Jalan Kiara, Mont’ Kiara, coming to South East Asia for the first 50480 Kuala Lumpur time since its inception in 1999. WCC is Telephone: +603-6201-7708 Facsimile: +603-6201-7705 / 06 the principal international meeting of E-mail: [email protected] the World Chambers Federation (WCF) which is part of the International MICCI (Penang & North) – Perlis, Kedah, Penang Chamber of Congress (ICC) based in Branch Executive: Priscilla Dawson Office Address: Paris. c/o PricewaterhouseCoopers, Level 16, Bagunan KWSP, Why is this such an important event? Jalan Sultan Ahmad Shsh Well, consider the business coverage 10050 Penang Telephone: 04-227-0589 that will be represented here. Some Facsimile: 04-227-9749 1000+ delegates will be coming from E-mail: [email protected] about 200 Chambers of Commerce and Stewart J. Forbes MICCI – Perak over 100 countries worldwide. Each Branch Executive: Subasini Uthra Chamber represents hundreds or thou- Office Address: sands of sub-Chambers or businesses in c/o PricewaterhouseCoopers, 1st Floor, All in all the WCC 2009 is an opportunity Standard Chartered Bank , 21 – 27, their country making the business repre- Jalan Dato’ Maharajalela sentation equivalent to hundreds of not to be missed, an international gath- 30000 Ipoh, Perak thousands of companies and organisa- ering with important business topics to Telephone: 05-253 2233 be discussed and a great opportunity Facsimile: 05-253 2233 / 3206 tions from around the globe. E-mail: [email protected] for new business contacts from around This is a hugely influential group of the world. MICCI – (East Coast) business representatives and they will be – Kelantan, Terengganu and Pahang gathering in Kuala Lumpur to discuss Kuala Lumpur will I am sure provide a Branch Executive: Cik Noor Hamidah c/o CNL Corporate Services Sdn Bhd over 3 days many issues that concern quality venue and programme for all A33, 1st Floor, Lorong Tun Dr Ismail 10, Chambers and Chamber operations delegates, fully up to the standards set Sri Dagangan Kuantan, 25000 Kuantan, Pahang and in addition a wide range of by Istanbul in 2007 and maintaining the Tel & Fax: 09-513-8444 Email: [email protected] business issues affecting all of us. highest benchmark for the next WCC to be held in Mexico City in 2011. MICCI – Malacca and Negeri Sembilan The WCC will consist of 3 plenary Branch Executive: Doris Tan sessions and 21 workshops with expert All MICCI Members are encouraged to Office Address: register for WCC 2009 and take advan- c/o PricewaterhouseCoopers, speakers from all corners of the world. In 2nd Floor, Bangunan Tabung Haji addition an exhibition will be held over tage of this opportunity. Go to the front Jalan Banda Kaba the 3 days of the Congress and MICCI page of the MICCI website at 75000 Malacca http://www.micci.com to link through to Telephone: 06-281 6998 will be exhibiting and making new Facsimile: 06-281 6998 business contacts throughout.
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