FREQUENTLY ASKED QUESTIONS
Gaming:
Q: What makes San Manuel Indian Bingo and Casino different from other gaming establishments? A: San Manuel Indian Bingo and Casino is first and foremost committed to personal customer service and to offering its guests a comfortable, full-service entertainment and gaming experience. With friendly dealers, the best live-action poker and blackjack around, innovative coin-free slots, celebrity entertainment and a generous selection of dining options, San Manuel Indian Bingo and Casino provides an energizing environment that is always a rewarding experience.
Q: Do the various outlet names have any type of cultural significance? A: As a tribute to their culture and heritage, the San Manuel Band of Mission Indians chose to integrate Serrano language into the new casino property. Many of the outlets within the casino hold names that signify cultural reference to the tribe. Names like Tukut (meaning Bobcat), Pu'ish (meaning Roadrunner) and Yuhaviatam (meaning People of the Pines) all convey the pride and traditions of the Serrano people to casino guests.
Q: What types of amenities and games does San Manuel Indian Bingo and Casino offer players? A: San Manuel Indian Bingo and Casino strives to provide every guest with a comfortable, full-service entertainment and gaming experience. Guests can enjoy great dining options like the new Pines steakhouse Serrano Buffet, SportsWatch® Grill, and Tutu’s Food Court. Or for incredible entertainment, the Tukut Lounge, The Pines ultra lounge and Yuhaviatam Showroom provide for endless entertainment options. For patrons looking for hot gaming action, San Manuel Indian Bingo and Casino is the place to be with over 100 Vegas-style poker and blackjack tables, a private high-limit room, a designated Poker room, over 3,000 of the latest and most innovative slot machines, and high- stakes bingo in a state-of-the-art facility.
Q: What are the different types of card games offered at San Manuel Indian Bingo and Casino? A: San Manuel Indian Bingo and Casino card players enjoy thrilling, Las Vegas-style Blackjack and various poker games 24-hours a day, seven days a week. Poker games include Seven Card Stud, Texas Hold’Em and Omaha. Other games include Three and Four-Card Poker, Pai Gow Poker, Let It Ride, Mini-Baccarat and Card Craps. Seasoned players and newcomers can enjoy special poker promotions held daily that include double jackpots, high-hand rewards and other compelling ways to win.
Q: Does San Manuel Indian Bingo and Casino hold special tournaments or promotions? If so, what kind? A: San Manuel Indian Bingo and Casino offers special daily poker promotions including double jackpots, high-hand rewards and many other great ways to win. For Club Serrano members, there is always plenty of exciting action with special cash drawings and giveaways like the always popular Fast Cash promotion. Bingo players can take advantage of a multitude of special promotions such as the annual Anniversary Game, Free Play Nights, Last Sunday of the Month, Triple Action Bingo and many more. Each year, more than half a million people play at the Bingo Hall, with winnings totaling more than $15 million in cash and prizes.
-more- Frequently Asked Questions Page Two
Q: What types of employment opportunities does San Manuel Indian Bingo and Casino offer? A: The San Manuel Band of Mission Indians has grown to become one of the region’s largest employers. Currently supporting over 3,500 employees, and with planned goals for economic expansion and diversification, the employee base will increase substantially over the next several years. San Manuel Indian Bingo and Casino offers a comprehensive benefits package including medical, dental and life insurance, a 401K program, scholarship program, employee assistance programs, paid vacations, sick leave and special in-house discounts.
Q: How do I find out more about San Manuel Indian Bingo and Casino? A: San Manuel Indian Bingo and Casino makes it easy for guests to get more information on promotions, specials, entertainment and other types of information. Guests can contact customer service at 1-800-359-2464 or visit San Manuel Indian Bingo and Casino’s web site at www.sanmanuel.com.
Q: Does San Manuel Indian Bingo and Casino have a collection for their poker and blackjack card games? A: San Manuel Indian Bingo and Casino offers players Vegas- style blackjack and poker wagering with betting limits as low as $5. Poker games follow the rules of specific games. Betting limits vary based on high-limit tables and select minimum and maximum betting limits.
Q: Why doesn't San Manuel Indian Bingo and Casino have dice games similar to Las Vegas casinos? A: San Manuel Indian Bingo and Casino adheres to the gaming regulations set forth in their Tribal- State- Gaming compact. In accordance with this agreement, they do not currently offer roulette.
Q: Does San Manuel Indian Bingo and Casino offer a rewards program for players? A: San Manuel Indian Bingo and Casino offers guests free membership in Club Serrano. As part of this player’s rewards program, players accumulate points based on the amount and time of playing. These points may be redeemed for various, gifts and other member exclusives. Joining Club Serrano is absolutely free and allows players to take part in great promotions and contests such as the highly popular SportsWatch®. Players can sign up for membership in Club Serrano at the Guest Services desk.
Q: How many slot machines do you have at San Manuel Indian Bingo and Casino and what type of machines are they? A: San Manuel Indian Bingo and Casino offers players over 3,000 of the latest and most innovative slot machines. Players can enjoy a wide array of fast-paced slot action or take advantage of in-house progressive and wide-area jackpots.
Q: What services are available for gambling addiction at San Manuel Indian Bingo and Casino? A: San Manuel Indian Bingo and Casino is a socially responsible business. In their commitment to putting their customers first, they have been recognized as a “Certified Responsible Gambling Establishment.” As such, all casino team members and management underwent extensive training in order to gain an understanding of problem gambling, identify symptomatic behaviors and offer helpline referrals when appropriate. The casino has taken an aggressive approach to responsible gambling, posting signage and placing brochures in highly visible locations throughout the property and directing patrons to the 24-hour confidential Problem Gambling Helpline: 800-GAMBLER.
-more-
Frequently Asked Questions Page Three
Parking:
Q: What type of parking arrangements does San Manuel Indian Bingo and Casino offer guests? A: At San Manuel Indian Bingo and Casino parking is always easy and convenient. Guests can choose to either self-park in the six-level parking structure or opt to use the valet parking service, which offers the convenience of curbside drop-off and pick–up.
Q: How do people gain access to the casino from the parking structure? A: As a convenience to guests, a 425-foot pedestrian bridge connects the parking structure with the casino. The bridge contains moving walkways that transport customers easily and safely from the parking structure directly to the inside of the casino.
Q: Is there security in and around the parking structure? A: Yes. San Manuel Indian Bingo and Casino provides the highest level of security measures and continues to maintain this level of security to ensure an enjoyable and safe entertainment experience for guests.
Q: Does San Manuel Indian Bingo and Casino provide transportation to the casino? If so, how does the process work? A: For the convenience of guests who are looking to arrange a group outing, the transportation department at San Manuel Indian Bingo and Casino is always available to assist. Guests can enjoy a relaxing and convenient way to travel to San Manuel Indian Bingo and Casino through organized bus tours. These tours are available from all areas of Los Angeles County, Orange County, Ventura County, High Desert, San Bernardino/Riverside County and all parts of the Inland Empire. For more information or to arrange a bus tour, contact the transportation department at 1-800-331-9536.
Dining and Entertainment:
Q: Does San Manuel Indian Bingo and Casino have restaurants? A: San Manuel Indian Bingo and Casino offers an array of dining options for any appetite. Guests can experience the style and fusion of an LA chic steakhouse at The Pines, enjoy fine, international cuisine at the Serrano Buffet; an exciting, sports-inspired atmosphere at the SportsWatch® Grill; or relax and enjoy the café-style setting of Tutu’s Food Court -featuring everything from deli sandwiches to Italian cuisine. A wide assortment of snack and light meals are also available to players through the friendly wait staff at various snack areas throughout the casino.
Q: Does San Manuel Indian Bingo and Casino offer entertainment other than gaming? A: For those looking for more than just gaming action, San Manuel Indian Bingo and Casino entertains its guests with incredible entertainment acts. Legends such as Rod Stewart, Cedric the Entertainer, Al Green and B.B. King have entertained guests in the Yuhaviatam Showroom. In addition to headliner acts, the casino also offers guests nightly entertainment in the Tukut Lounge. This new hot spot features up-and-coming comedians, musical performances in a variety of genres and nightly dancing without a cover charge.
###